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Research on business model innovation of SMEs in the industrial internet era: building theory from the case of PAYA 工业互联网时代中小企业商业模式创新研究:从支付宝案例构建理论
IF 2.8 Q3 MANAGEMENT Pub Date : 2024-08-28 DOI: 10.1108/nbri-09-2023-0085
Yanmei Xu, Zhenli Bai, Ziqiang Wang, Xia Song, Yanan Zhang, Qiwen Zhang

Purpose

Aside from grappling with technological advancements, enterprises in the industrial internet era are embracing business model innovation to align with the evolution of the industrial internet. However, a gap persists in the existing research regarding the strategies and methods available to small and medium-sized enterprises (SMEs) for executing business model innovation. Therefore, this paper aims to explore the connotation, characteristics and logic of business model innovation for SMEs in the industrial internet era.

Design/methodology/approach

To explore the business model innovation logic of small and medium-sized enterprises in the era of industrial internet, the paper adopts a longitudinal single-case study approach, with PAYA, a medium-sized enterprise in the electromechanical industry, serving as the subject of research. It systematically analyzes PAYA’s business model innovation, centering on four key elements of the business model: value proposition, value creation, value delivery and value capture.

Findings

The study proposes two types of business model innovation, namely, “Migration” and “Expansion”, and explains the logic of business model innovation for SMEs in the industrial internet era: faced with a rapidly changing market environment, entrepreneurs put forward the value proposition through the insight of the market environment, then enterprises conduct technological innovation to support the value creation by their own unique experience and knowledge, and then improve the legitimacy of the market by expanding the influence of market acceptance of the new business model to promote the value delivery, and finally capture the economic value and ecological value.

Originality/value

The types and logic of business model innovation proposed in this paper contribute to supplementing and developing the theory of business model innovation and meanwhile have important reference value for SMEs in the industrial internet era.

目的除了应对技术进步,工业互联网时代的企业也在拥抱商业模式创新,以适应工业互联网的发展。然而,现有研究对中小企业实施商业模式创新的策略和方法仍存在空白。为探讨工业互联网时代中小企业的商业模式创新逻辑,本文以机电行业的中型企业 "栢雅 "为研究对象,采用纵向单案例研究的方法,系统分析了 "栢雅 "在工业互联网时代的商业模式创新逻辑。文章围绕商业模式的四个关键要素:价值主张、价值创造、价值传递和价值获取,系统分析了栢雅的商业模式创新。研究结果本研究提出了 "迁移 "和 "扩张 "两种商业模式创新类型,并阐释了产业互联网时代中小企业商业模式创新的逻辑:面对瞬息万变的市场环境,企业家通过对市场环境的洞察提出价值主张,然后企业进行技术创新,以自身独特的经验和知识支撑价值创造,再通过扩大新商业模式的市场接受影响力提升市场合法性,促进价值传递,最后捕获经济价值和生态价值。原创性/价值本文提出的商业模式创新的类型和逻辑有助于商业模式创新理论的补充和发展,同时对产业互联网时代的中小企业具有重要的参考价值。
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引用次数: 0
Delegation and salary information disclosure strategies of customer acquisition and retention 获取和留住客户的授权和薪酬信息披露策略
IF 2.8 Q3 MANAGEMENT Pub Date : 2024-04-10 DOI: 10.1108/nbri-03-2023-0030
Weiting Wang, Yi Liao, Jiacan Li

Purpose

The purpose of this study to improve the efficiency of customer acquisition and retention through the design of salary information disclosure mechanism.

Design/methodology/approach

This study develops a stylized game-theoretic model of delegating customer acquisition and retention, focusing on how firms choose delegation and wage information disclosure strategy.

Findings

The results confirm the necessity for enterprises to disclose salary information. When sales agents are risk neutral, firms should choose multi-agent (MA) delegation and disclose their wages. However, when agents are risk averse, firms may disclose the wages of acquisition agents or both agents in MA delegation, depending on the uncertainty of the retention market.

Originality/value

This paper contributes to the literature on delegation of customer acquisition and retention and demonstrates that salary disclosure can be used as a supplement to the incentive mechanism.

本研究旨在通过设计薪酬信息披露机制来提高企业获取和保留客户的效率。本研究建立了一个委托获取和保留客户的风格化博弈论模型,重点研究企业如何选择委托和工资信息披露策略。当销售代理为风险中性时,企业应选择多代理(MA)委托并披露其工资信息。然而,当销售代理为风险厌恶型时,企业可以根据保留市场的不确定性,披露获取代理或多代理委托中两个代理的工资。
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引用次数: 0
Enhancing word of mouth in the quick service restaurants: role of perceived brand globalness and localness 提升快餐店的口碑:感知品牌全球化和本地化的作用
IF 2.8 Q3 MANAGEMENT Pub Date : 2024-03-11 DOI: 10.1108/nbri-08-2023-0069
Davood Ghorbanzadeh, Atena Rahehagh, Maryam Ghiyasi

Purpose

Due to changing consumer thinking patterns and market dynamics, the quick service restaurant (QSR) industry has changed dramatically in the past few years. Considering this, this study aims to examine the influence of perceived brand globalness and perceived brand localness on consumer word of mouth through brand attitude by considering consumer ethnocentrism and perceived brand origin as moderators.

Design/methodology/approach

This study obtained 750 responses from Turkish consumers through a survey and analyzed the data using the maximum-likelihood estimation technique with structural equation modeling.

Findings

This study discovered that perceived brand globalness and perceived brand localness are critical components that drive brand attitude, influencing consumers' WOM toward global and local QSR brands. Similarly, perceived brand globalness and perceived brand localness are important brand attributes influencing consumer WOM. Importantly, this study found the significant effects of perceived brand origin on brand attitude mainly toward perceived local brands compared to global QSR brands. Although this study did not uncover the influence of consumer ethnocentrism as expected. However, these insights may assist global and local managers to rethink their strategies toward Turkish consumer settings.

Research limitations/implications

This study was conducted exclusively in Turkey. However, additional studies in other countries, such as the comparative Asian versus European consumers' perspectives, may be considered to generalize the findings.

Practical implications

This study provides recommendations to global and local managers to support them in designing and executing several brand positioning strategies in the QSR industry.

Originality/value

This novel study contributes to the accessibility diagnostic theory and signaling theory by examining consumers' perceptions of local and global brands.

目的由于消费者思维模式和市场动态的变化,快餐店(QSR)行业在过去几年中发生了巨大变化。有鉴于此,本研究旨在研究感知品牌全球化和感知品牌本地化通过品牌态度对消费者口碑的影响,并将消费者民族中心主义和感知品牌起源作为调节因素。研究结果本研究发现,感知到的品牌全球度和感知到的品牌本地度是驱动品牌态度的关键因素,影响着消费者对全球和本地 QSR 品牌的 WOM。同样,感知到的品牌全球性和感知到的品牌本地性也是影响消费者 WOM 的重要品牌属性。重要的是,本研究发现了感知品牌来源对品牌态度的显著影响,与全球QSR品牌相比,感知品牌来源主要针对感知本地品牌。虽然本研究没有发现预期的消费者民族中心主义的影响。然而,这些见解可能有助于全球和本地经理重新思考针对土耳其消费者环境的战略。本研究为全球和本地管理者提供了建议,帮助他们在 QSR 行业设计和执行若干品牌定位战略。原创性/价值本研究通过研究消费者对本地和全球品牌的看法,为可及性诊断理论和信号理论做出了贡献。
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引用次数: 0
Can stakeholders’ attention to innovation promote corporate innovation? 利益相关者对创新的关注能否促进企业创新?
IF 2.8 Q3 MANAGEMENT Pub Date : 2024-02-13 DOI: 10.1108/nbri-09-2023-0079
Haixia Yang, Hongbo Pan

Purpose

Given the significance of innovation in enabling firms to maintain a long-term competitive edge and secure excess profits, this paper aims to investigate whether and how stakeholders’ attention to innovation (SATI) influences corporate innovation.

Design/methodology/approach

This paper introduces a novel variable, SATI, which is achieved by segmenting stakeholders’ attention into two categories: attention to innovation and attention to other facets, using textual analysis methods. Subsequently, this paper empirically examines the influence of SATI on corporate innovation.

Findings

This paper finds that SATI positively affects corporate innovation input, and the result remains true after addressing possible endogeneity issues using instrumental variable regression. Furthermore, the positive effect of SATI on corporate innovation is stronger in firms facing greater financing constraints, thus verifying the financing constraints hypothesis. The positive effect is also stronger in firms with lower risk-taking levels, thus confirming the innovation failure tolerance hypothesis. Further analysis suggests that SATI increases both corporate innovation output and efficiency, thus ruling out the catering hypothesis.

Originality/value

This paper highlights the importance of SATI in driving corporate innovation. It enriches the literature on the repercussions of stakeholders’ attention and determinants of corporate innovation. In addition, it provides practical suggestions for further implementing China’s national innovation-driven development strategy.

目的鉴于创新对企业保持长期竞争优势和确保超额利润的重要意义,本文旨在研究利益相关者对创新的关注(SATI)是否以及如何影响企业创新。本文引入了一个新变量--SATI,通过文本分析方法将利益相关者的关注分为两类:对创新的关注和对其他方面的关注。结果本文发现,SATI 对企业创新投入有正向影响,在使用工具变量回归法解决了可能存在的内生性问题后,结果依然如此。此外,SATI 对企业创新的积极影响在面临较大融资约束的企业中更强,从而验证了融资约束假说。在风险承担水平较低的企业中,正效应也更强,从而证实了创新失败容忍度假说。进一步的分析表明,SATI 既提高了企业创新产出,也提高了企业创新效率,从而排除了迎合假说。它丰富了有关利益相关者关注的反响和企业创新决定因素的文献。此外,它还为进一步实施中国国家创新驱动发展战略提供了切实可行的建议。
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引用次数: 0
Innovation in finance: a bibliometric and content-analysis study 金融创新:文献计量与内容分析研究
IF 2.8 Q3 MANAGEMENT Pub Date : 2024-01-10 DOI: 10.1108/nbri-08-2023-0071
E. Firmansyah, Masairol Masri, Muhammad Anshari, Mohd Hairul Azrin Besar
PurposeFinance continuously evolves as the technological innovation progresses in the society. Numerous prior studies have discussed emerging financial services due to this innovation. However, limited scholarly work has evaluated the trends and state of the art of financial innovation. Therefore, this study aims to review recent literature on financial innovation by using a bibliometric and content-analysis approach.Design/methodology/approachDocuments for this study are sampled from financial innovation, a journal focusing on recent innovations in finance. A total of 354 peer-reviewed articles published in eight years (2015–2022) are first examined and mapped using the bibliometrix package in RStudio software. Furthermore, content analysis was performed to investigate the adopted research methods and types, and produce directions for future studies.FindingsThe trend of financial innovation research kept increasing, with China as the leader in publication quantity, affiliation productivity and paper citation acquisition. Topics related to “FinTech,” “Bitcoin” and “Covid-19” have been the most discussed topics by financial innovation researchers. FinTech and Bitcoin studies are expected to grow in emerging countries like China, India and Pakistan. The study also indicates that most financial innovation studies use quantitative research methods and are categorized as empirical papers.Originality/valueThis study contributes to the finance literature by comprehensively evaluating current research on financial innovation using one specific journal in the field. Also, this study examines financial innovation literature using different approaches from previous bibliometric financial innovation studies.
目的随着社会技术革新的发展,金融也在不断发展。以往的许多研究都讨论了这种创新所带来的新兴金融服务。然而,对金融创新的趋势和现状进行评估的学术著作非常有限。因此,本研究旨在采用文献计量学和内容分析法,对有关金融创新的最新文献进行回顾。设计/方法/途径本研究的文献取自《金融创新》,这是一本关注金融领域最新创新的期刊。首先使用 RStudio 软件中的 bibliometrix 软件包对八年内(2015-2022 年)发表的共 354 篇同行评审文章进行研究和映射。研究结果金融创新研究呈上升趋势,中国在论文发表量、关联生产率和论文被引次数方面均处于领先地位。金融科技"、"比特币 "和 "Covid-19 "是金融创新研究者讨论最多的话题。在中国、印度和巴基斯坦等新兴国家,金融科技和比特币研究有望增长。研究还表明,大多数金融创新研究使用定量研究方法,并被归类为实证性论文。原创性/价值本研究通过使用该领域的一份特定期刊对当前的金融创新研究进行全面评估,为金融文献做出了贡献。此外,本研究还采用与以往文献计量学金融创新研究不同的方法,对金融创新文献进行了研究。
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引用次数: 0
The effect of referral tasks on customers’ referral likelihood on social platforms 转介任务对社交平台上客户转介可能性的影响
IF 2.8 Q3 MANAGEMENT Pub Date : 2024-01-10 DOI: 10.1108/nbri-03-2023-0027
Sai Ma, Qinghong Xie, Jiaxin Wang, Jingjing Dong

Purpose

Customer referral programs (CRPs) are popular; however, they often generate low referral rates. The authors propose that certain CRP referral tasks may hinder consumers’ referral likelihood. This study aims to explore the effects of referral tasks (communication content and approach) on customers’ referral likelihood on social platforms and the role of self-construal.

Design/methodology/approach

This study establishes a theoretical model based on online social platforms and conducts three scenario-based experiments. The authors obtain data from consumers on Sojump platform and test the hypotheses using analysis of variance (ANOVA) analysis and mediation analysis in SPSS. The valid sample sizes for these three experiments are 288, 203 and 214, respectively.

Findings

Three experimental studies indicate that communication content and approach have a significant effect on referral likelihood. Furthermore, the effect of communication content on referral likelihood depends on the communication approach. Self-construal plays a moderating role in the effect of communication content and approach on perceived social costs.

Originality/value

CRPs typically involve tasks and rewards; consumers are asked to complete a referral task and then receive a reward. Both tasks and rewards can affect an individual’s willingness to participate; however, existing studies on CRP focus primarily on the reward component. To the best of the authors’ knowledge, this is the first study to systematically investigate the role of referral tasks (communication content and approach) in CRPs. The authors extend the related research by examining the impact of referral tasks on consumers’ willingness to recommend. In addition, this study introduces self-construal into CRPs research.

目的客户推荐计划(CRP)很受欢迎,但其推荐率往往很低。作者提出,某些客户推荐计划的推荐任务可能会阻碍消费者的推荐可能性。本研究旨在探讨社交平台上转介任务(沟通内容和方式)对消费者转介可能性的影响以及自我构建的作用。设计/方法/途径 本研究建立了一个基于在线社交平台的理论模型,并进行了三个基于场景的实验。作者从 Sojump 平台上获取消费者数据,并使用 SPSS 中的方差分析(ANOVA)和中介分析对假设进行检验。这三个实验的有效样本量分别为 288、203 和 214。研究结果三个实验研究表明,沟通内容和方式对转介可能性有显著影响。此外,沟通内容对转介可能性的影响取决于沟通方式。自我概念在沟通内容和方式对感知社会成本的影响中起着调节作用。任务和奖励都会影响个人的参与意愿;然而,现有的 CRP 研究主要关注奖励部分。据作者所知,这是第一项系统研究转介任务(沟通内容和方式)在 CRP 中的作用的研究。作者通过研究推荐任务对消费者推荐意愿的影响,扩展了相关研究。此外,本研究还将自我概念引入了 CRP 研究。
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引用次数: 0
Deregulation of short-selling and green innovation of enterprises: quasi-natural experiment of margin trading policy 放松卖空管制与企业绿色创新:保证金交易政策的准自然实验
IF 2.8 Q3 MANAGEMENT Pub Date : 2023-12-22 DOI: 10.1108/nbri-06-2023-0054
Xiuying Chen, Jiahong Zhu, Sheng Liu
PurposeThe reform and opening-up of capital market is valued for promoting sustainable development, while its impact presented as the form of deregulation of short-selling on the green innovation of enterprises in developing countries remains unclear. The purpose of this study is to outline the significance of gradual reform of financial markets in developing countries for low-carbon transformation and provide implications for achieving carbon peaking and carbon neutrality goals.Design/methodology/approachBased on the green subdivided patent data and financial data of China’s A-share listed companies, this paper takes the implementation of securities margin trading program as a quasi-natural experiment and applies the difference-in-differences (DID) model to examine the impact of deregulation of short-selling constraints on the enterprises’ green transformation.FindingsThe findings reveal that the initiating securities margin trading program significantly enhances the green innovation performance of enterprises. These findings are valid after performing a series of robustness tests such as the parallel trend test, the placebo test and the methods to exclude other policy interference. Mechanism analyses demonstrate a two-faceted effect of the securities margin trading program on the green innovation of enterprises, in which short-selling policy increases the pressure on capital market deregulation and meanwhile induces the environmental protection investment. The heterogeneity results demonstrate that the impulsive effect imposed by securities margin trading program is more significant in experimental group samples with characteristics of lower financing constraints, belonging to heavy polluting industries and possessing better environmental supervision capability.Originality/valueFirst, previous studies have focused on the impact of financial policies implemented by banking institutions on the green innovation of enterprises, but few literatures have explored the validity of relaxing short-selling restrictions or opening the capital market in the field of enterprise’s green transformation in developing country. From the view of securities market reform, this paper broadens the incentive and supervision effects of the relaxation of short-selling control on enterprise’s green innovation performance after the implementation of securities financing and securities lending policy in China’s capital market. Second, previous studies have explored the impact of command-and-control environmental regulations, as well as market-incentivized environmental regulations such as green finance, low-carbon pilots and environmental tax reform, on the green transition of enterprises. Recently the role of the securities market in the green development of enterprises has received more attention in academia. The pilot of margin financing and securities lending is essentially a market-incentivized regulatory tool, but there is few in-depth research on how i
目的 资本市场的改革开放对促进可持续发展具有重要意义,但其作为放松卖空管制的形式对 发展中国家企业绿色创新的影响尚不明确。本研究旨在概述发展中国家逐步改革金融市场对低碳转型的意义,并为实现碳峰值和碳中和目标提供启示。设计/方法/途径本文以中国 A 股上市公司的绿色细分专利数据和财务数据为基础,将证券保证金交易计划的实施作为准自然实验,运用差分模型(DID)考察了卖空约束放松对企业绿色转型的影响。研究结果研究结果表明,证券保证金交易计划的启动显著提升了企业的绿色创新绩效。在进行了一系列稳健性检验(如平行趋势检验、安慰剂检验和排除其他政策干扰的方法)后,这些结论是有效的。机制分析表明了证券保证金交易计划对企业绿色创新的双向影响,其中卖空政策增加了资本市场放松管制的压力,同时诱导了环保投资。异质性结果表明,在融资约束较低、属于重污染行业、环境监管能力较强的实验组样本中,证券保证金交易计划的推动效应更为显著。 原创性/价值首先,以往的研究主要关注银行机构实施的金融政策对企业绿色创新的影响,但很少有文献探讨放宽卖空限制或开放资本市场在发展中国家企业绿色转型领域的有效性。本文从证券市场改革的视角出发,拓宽了我国资本市场实施融资融券政策后放松卖空管制对企业绿色创新绩效的激励和监督效应。其次,以往的研究探讨了命令控制型环境规制以及绿色金融、低碳试点、环境税改革等市场激励型环境规制对企业绿色转型的影响。近来,证券市场在企业绿色发展中的作用受到学术界更多关注。融资融券试点本质上是一种市场激励的监管手段,但对其如何影响企业绿色创新鲜有深入研究。本文丰富了波特假说下市场激励型金融监管政策能否促进企业绿色转型的研究。第三,以往一些研究采用普通面板回归模型来探讨金融政策对企业创新绩效的影响。但由于估计模型存在潜在的内生性问题,可能会得出有失偏颇的结论。因此,本文基于准自然实验的方法,选取保证金交易试点政策作为外生冲击,以解决传统计量模型中的内生或反向因果关系问题,并运用 DID 模型研究核心指标变量之间的关系。
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引用次数: 0
Pay equity perceptions and pay disclosure preferences: the moderating role of pay transparency 薪酬公平观念与薪酬披露偏好:薪酬透明度的调节作用
IF 2.8 Q3 MANAGEMENT Pub Date : 2023-12-20 DOI: 10.1108/nbri-06-2023-0052
Ormonde Cragun, Jason Kautz, Lin Xiu

Purpose

This study aims to explore how individual-level and organizational-level factors interact to influence pay information (PI) seeking and PI sharing preferences in PI conversations (i.e. the face-to-face communications context). The authors examine how an individual’s judgment of their pay relative to others – or pay equity perception – affects their PI seeking and PI sharing preferences and how those relationships are affected by organizationally created pay transparency policies and pay transparency practices.

Design/methodology/approach

Using a 2 × 2 × 2 experimental design on the MTurk platform, the authors used a scenario-based prompt method to manipulate employee perceptions of pay equity and organizational pay transparency and tested those effects on employee pay disclosure preferences. The authors consider both pay policy and pay practice dimensions of pay transparency and both PI seeking and PI sharing dimensions of pay disclosure preferences. The final sample had 597 participants.

Findings

The authors find employees’ pay equity perceptions are negatively related to PI seeking behaviors and are even more so when organizations have restrictive pay transparency policies. Also, both pay transparency policy and pay transparency practice increase PI sharing preferences.

Originality/value

The authors provide insight into how individual perceptions drive pay disclosure motivations and the role of organizational policy and practice in influencing pay disclosure preferences within PI conversations. The authors provide insight into the antecedents that shape pay disclosure preferences, which lead to a both PI conversations among coworkers and an increase in one’s pay understanding. This study shows the contextual nature of PI seeking and PI sharing preferences, which are a motivational antecedent to pay-related sensemaking behaviors.

研究目的 本研究旨在探讨个人层面和组织层面的因素如何相互作用,影响个人薪酬信息(PI)寻求和个人薪酬信息分享偏好。作者研究了个人对其薪酬相对于他人的判断--或薪酬公平感--如何影响其薪酬信息寻求和薪酬信息分享偏好,以及这些关系如何受到组织制定的薪酬透明政策和薪酬透明实践的影响。设计/方法/途径作者在 MTurk 平台上采用 2 × 2 × 2 实验设计,使用基于情景的提示方法来操纵员工对薪酬公平和组织薪酬透明的感知,并测试这些感知对员工薪酬披露偏好的影响。作者考虑了薪酬透明度的薪酬政策和薪酬实践两个维度,以及薪酬披露偏好的PI寻求和PI分享两个维度。研究结果作者发现,员工的薪酬公平感与寻求 PI 的行为呈负相关,当组织有限制性的薪酬透明政策时,员工的薪酬公平感与寻求 PI 的行为呈负相关。此外,薪酬透明政策和薪酬透明实践都会增加员工分享个人信息的偏好。原创性/价值作者深入分析了个人认知如何驱动薪酬披露动机,以及组织政策和实践在影响员工在个人信息对话中的薪酬披露偏好方面的作用。作者深入探讨了形成薪酬披露偏好的前因后果,这些前因后果导致了同事之间的薪酬披露对话和个人薪酬理解的增加。这项研究显示了寻求个人薪酬信息和分享个人薪酬信息偏好的情境性质,这是薪酬相关感知行为的动机前因。
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引用次数: 0
Customers’ adoption of multiple platforms and retailers’ channel performance: evidence from Chinese fast-food industry 顾客采用多种平台与零售商的渠道绩效:来自中式快餐业的证据
IF 2.8 Q3 MANAGEMENT Pub Date : 2023-11-29 DOI: 10.1108/nbri-01-2023-0008
Peiqi Jiang, Sha Zhang
Purpose Retailers are increasingly adding multiple platform apps. For instance, Hilton Hotel is listed on booking.com, Expedia and TripAdvisor. The purpose of this study is to examine whether and how the adoption of a second homogenous mobile platform app by new and existing consumers affects their purchasing behavior in both the original app and the overall platform apps. Design/methodology/approach With 604,864 unique data from a Chinese fast-food company, which sequentially add three food delivery platforms, this paper explores the influence of a second homogeneous mobile platform app adoption on consumer purchase frequency, order size and spending. Findings The results of the log-linear regression model show that multiplatform consumers are more profitable than single-platform consumers. For both existing and new consumers, multiplatform adoption would increase purchase frequency, decrease order size and increase total spending with the retailer. However, for existing consumers, multiplatform adopters are more likely to buy less frequently, spend less per order and have lower total spending in the original platform app. Research limitations/implications This paper contributes to platform addition and multichannel literature by empirically finding that multiplatform adopters, both new and existing consumers, are more profitable than single-platform consumers. Managerially, the results suggest that companies should not hesitate to add multiple platforms and should encourage consumers to use multiple mobile apps. Originality/value First, this study examines the multiplatform addition effect on both new and existing consumers, which has not been discussed yet. Second, this study contributes to multichannel literature by finding that multiplatform consumers are more profitable than single-platform consumers. Third, unlike Rong et al. (2021), this study supports that channel capability theory is still valid in the homogenous mobile-to-mobile channel expansion context.
目的 零售商越来越多地增加多平台应用程序。例如,希尔顿酒店在 booking.com、Expedia 和 TripAdvisor 上都有列出。本研究旨在探讨新老消费者采用第二个同质移动平台应用程序是否会影响他们在原应用程序和整个平台应用程序中的购买行为,以及如何影响他们的购买行为。 设计/方法/途径 本文利用一家中式快餐企业的 604 864 条数据,依次增加了三个送餐平台,探讨了第二个同质移动平台应用的采用对消费者购买频率、订单规模和消费额的影响。 研究结果 对数线性回归模型的结果显示,多平台消费者比单平台消费者更有利可图。对于现有消费者和新消费者而言,采用多平台会增加购买频率、减少订单规模并增加在零售商处的总消费。然而,对于现有消费者而言,采用多平台的消费者更有可能降低购买频率,减少每次订单的消费额,并降低在原平台应用中的总消费额。 研究局限/意义 本文通过实证研究发现,多平台采用者(包括新消费者和现有消费者)比单平台消费者更有利可图,从而为平台添加和多渠道文献做出了贡献。在管理方面,研究结果表明,企业在增加多平台时不应犹豫,应鼓励消费者使用多种移动应用程序。 独创性/价值 首先,本研究探讨了多平台添加对新消费者和现有消费者的影响,这一点尚未得到讨论。其次,本研究发现多平台消费者比单平台消费者更有利可图,为多渠道文献做出了贡献。第三,与 Rong 等人(2021 年)不同的是,本研究支持渠道能力理论在同质的移动到移动渠道扩张背景下仍然有效。
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引用次数: 0
Human-related lean practices for manufacturing SMEs’ lean transformation: a systematic literature review 以人为本的精益实践对制造业中小企业精益转型的影响:系统文献综述
Q3 MANAGEMENT Pub Date : 2023-10-23 DOI: 10.1108/nbri-09-2022-0087
Nagamani Subramanian, Suresh M., John William A.
Purpose Demanding and highly competitive business environment has stimulated small and medium enterprises (SMEs) to restructure their manufacturing practices. Lean manufacturing (LM), a comprehensive alternative, is now being adopted, notably by manufacturing organizations, to increase business effectiveness and performance through a variety of lean approaches. Lean implementation, however, ran into a number of difficulties, which showed that non-technical factors such as human-related practices must also be integrated if lean is to be successful. This study aims to examine a thorough overview of the various human-related lean practices (HRLP) mentioned in recent literature and to determine which of them is more pertinent to a successful LM implementation in SMEs. Design/methodology/approach A total of 193 publications published in 45 journals between 2013 and 2023 and based on the 4 reputable publishers, namely, Science Direct, Emerald Online, Taylor and Francis and Springer Link, were gathered based on a systematic literature review of peer-reviewed journal articles in LM. Findings The amount of research on human resource management and lean management that has been conducted has increased dramatically during the past few years. The outcome of this study will offer a thorough analysis of soft lean practices found in the LM literature that manufacturing SMEs should take into account while implementing lean. Research limitations/implications The scope of this research is restricted to a survey of scholarly works using the terms “Lean manufacturing” or “Lean production” as well as “human” or “people” or “soft-lean practices” in the title. Furthermore, only works published in scholarly publications that have undergone peer review were included. Also, due to the authors’ linguistic restrictions, only English articles were used. The HRLP linked to a smooth lean transition are described in this research. Thus, it can be used to assist the production and human resource departments in raising an organization’s long-term performance. Originality/value The study gives researchers a better grasp of the direction the subject is taking and what gaps still exist, which aids them in focusing their research on HRLP in small- and medium-sized businesses.
苛刻和竞争激烈的商业环境刺激了中小型企业(SMEs)重组其制造实践。精益制造(LM)是一种全面的替代方案,现在正在被采用,特别是在制造组织中,通过各种精益方法来提高业务效率和绩效。然而,精益的实施遇到了许多困难,这表明,如果精益要取得成功,非技术因素,如与人相关的实践也必须集成。本研究旨在全面概述最近文献中提到的各种与人相关的精益实践(HRLP),并确定其中哪一个与中小企业成功实施LM更相关。设计/方法/方法通过对LM中同行评议的期刊文章进行系统的文献综述,收集了2013年至2023年间在45种期刊上发表的193篇论文,这些论文来自4家知名出版商,即Science Direct、Emerald Online、Taylor and Francis和Springer Link。在过去几年中,对人力资源管理和精益管理的研究数量急剧增加。本研究的结果将对LM文献中发现的制造业中小企业在实施精益时应考虑的软精益实践进行全面分析。本研究的范围仅限于对使用“精益制造”或“精益生产”以及标题中“人”或“人”或“软精益实践”等术语的学术著作的调查。此外,仅包括在经过同行评议的学术出版物上发表的作品。此外,由于作者的语言限制,只使用了英文冠词。本研究描述了与平稳精益过渡相关的HRLP。因此,它可以用来协助生产和人力资源部门提高组织的长期绩效。独创性/价值该研究使研究人员更好地掌握了该主题的发展方向以及仍然存在的差距,这有助于他们将研究重点放在中小型企业的人力资源管理方面。
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Nankai Business Review International
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