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Reap the resilience, stop wearing the worry: exploring the role of resilience enhancing practices in organizational outcomes 收获弹性,停止忧虑:探索弹性增强实践在组织成果中的作用
IF 2.5 Q3 BUSINESS Pub Date : 2021-06-16 DOI: 10.1108/JIBR-04-2020-0121
Asif Hussain Samo, N. Shaikh, Iqra Ibrahim, Ahsan Ali
PurposeThe purpose of this study is to empirically test the impact of resilience-enhancing human resource practices on job satisfaction and organizational commitment with the mediating role of employee resilience.Design/methodology/approachWith a quantitative approach, structural equation modeling was used to test the hypothesis. Data was collected with a survey method from 326 bankers of Pakistan. Data was diagnosed with all reliability and validity tests and significance was tested with bootstrapping. Smart-PLS software was used.FindingsResults revealed that there is a partial mediating impact of employee resilience in the relationship of resilience-enhancing human resource practice and job satisfaction. For resilience-enhancing human resource practice and organizational commitment, employee resilience plays a partial mediating role.Research limitations/implicationsThis study is confined to bankers only and a limited sample is used. However, it significantly provides a contextual base for further theoretical development in the research of employee resilience.Practical implicationsThis paper recommends the banking sector of Pakistan for paying extra heed toward resilience-enhancing human resource practices, as it only augments much-needed resilience among employees but also ultimately results in greater job satisfaction and commitment.Originality/valueThis study is the first of the kind in the banking sector of Pakistan to explore resilience-enhancing practices.
目的通过实证检验弹性增强型人力资源实践在员工弹性的中介作用下对工作满意度和组织承诺的影响。设计/方法学/方法采用定量方法,采用结构方程模型对假设进行检验。采用调查法对巴基斯坦326名银行家进行数据收集。数据诊断采用所有信度和效度检验,显著性检验采用bootstrapping。采用Smart-PLS软件。结果发现,员工弹性在弹性增强型人力资源实践与工作满意度的关系中起部分中介作用。对于弹性增强型人力资源实践和组织承诺,员工弹性起部分中介作用。研究局限/启示本研究仅局限于银行家,使用了有限的样本。然而,这为员工心理弹性研究的进一步理论发展提供了重要的语境基础。本文建议巴基斯坦的银行部门对增强弹性的人力资源实践给予额外的关注,因为它不仅增强了员工急需的弹性,而且最终也带来了更高的工作满意度和承诺。原创性/价值本研究是巴基斯坦银行业首次探索增强弹性实践的研究。
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引用次数: 2
The impact of corporate bankruptcy on strategic management: using a textual analysis approach to analyze executives’ opinions 企业破产对战略管理的影响:运用文本分析法分析高管意见
IF 2.5 Q3 BUSINESS Pub Date : 2021-05-28 DOI: 10.1108/JIBR-07-2020-0245
R. Nagel, Carmen Avilés
Purpose In the past decade, the development of the global economy, the change in organizational structures and the maturing of new technologies have led to considerable changes in business structures. Emergency situations, such as the recent COVID-19 pandemic, have led many companies to declare bankruptcy. In this context, the present study aims to analyze strategic opinions of company executives in a declaration of bankruptcy. Design/methodology/approach To this end, an innovative approach is applied to strategic management and business. First, the authors conducted 14 interviews with executives, and the interview data were transcribed. Second, using textual analysis and data mining techniques, the transcripts were analyzed to understand the importance of indicators identified as relevant in companies in a declaration of bankruptcy. Findings This resulted in identification of 10 relevant indicators perceived by executives to avoid or anticipate a state of bankruptcy, including innovation, business adaptability, room for improvement in production processes, time to react to situations of alarm, layoffs, support from public institutions, suppliers, international and national regulations, impact on the industry, credits and debts. Originality/value The paper concludes with a discussion of important theoretical and practical implications of these findings for the industry. Also, strategic management decision-making strategies are presented as a result of the innovative textual analysis approach used.
目的在过去的十年里,全球经济的发展、组织结构的变化和新技术的成熟导致了商业结构的巨大变化。紧急情况,如最近的新冠肺炎疫情,导致许多公司宣布破产。在此背景下,本研究旨在分析公司高管在宣布破产时的战略观点。设计/方法论/方法为此,将创新方法应用于战略管理和业务。首先,作者对高管进行了14次访谈,并对访谈数据进行了转录。其次,使用文本分析和数据挖掘技术,对成绩单进行分析,以了解被认定为与公司破产申报相关的指标的重要性。调查结果确定了高管们认为可以避免或预测破产状态的10个相关指标,包括创新、业务适应性、生产流程的改进空间、对警报做出反应的时间、裁员、公共机构、供应商的支持、国际和国家法规、对行业的影响、,信贷和债务。原创性/价值本文最后讨论了这些发现对行业的重要理论和实践意义。此外,还提出了战略管理决策策略,这是所使用的创新文本分析方法的结果。
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引用次数: 2
Role of perceived countries’ advantages of cashless economy in behavioral intentions of using cashless transactions: an empirical analysis 感知国家无现金经济优势对使用无现金交易行为意向的作用:实证分析
IF 2.5 Q3 BUSINESS Pub Date : 2021-05-13 DOI: 10.1108/JIBR-06-2020-0186
Vimal Raj L., A. S., A. K.
PurposeThe ultimate aim of this paper is to contribute an extension of the unified theory of acceptance and use of technology (UTAUT) model. The modified UTAUT provides a better explanation for the adoption of cashless transactions. However, it does not consider individuals’ perceived countries’ advantages when cashless transactions are made in the economy. Hence, this research investigates whether individuals’ perceived countries’ advantages of the cashless economy influence behavioral intentions of using cashless transactions.Design/methodology/approachA structured questionnaire has administered with 375 respondents in selected commercially vibrant places, such as Shopping Malls, big retail shops, hotels, and the like, covering the 15 zones of Greater Chennai city Corporation, India. From the 375 respondents, 325 respondents returned the filled-in questionnaire in time. For analysis, exploratory factor analyses used for underlying new latent factors from the identified variables used for measuring the individuals’ perceived countries’ advantages of a cashless economy. After identifying the latent factors, the extracted factors regressed with the intention level of using cashless transactions to validate the influence of newly identified factors.FindingsThe results of the regression analysis proved that the identified new factors, such as Perceived Economic Offense Reduction (PEOR), Perceived Economic Benefit (PEB), and Perceived Economy’s Security (PES), are positively and significantly influencing the behavioral intention of using cashless transactions.Research limitations/implicationsThis study’s unique contribution is the validation of a measurement scale based on individuals’ perception of countries’ advantages when cashless transactions are made in the economy. The scale development in the present study is an essential step toward the advancement of the UTAUT research model, and this study also proved that identified new latent factors such as PEOR, PEB and the PES are positively and significantly influencing individuals’ behavioral intention toward the use of the cashless transaction. Hence, this study’s result may help contribute an extension of the UTAUT model in a comprehensive view, and this extension may enrich UTAUT’s ability to explain and predict the acceptance of cashless transactions.Originality/valueIn recent literature, many conceptual and empirical studies have discussed the countries’ advantages resulting from cashless transactions. This study attempts to integrate those advantages as variables through measurement instruments, whether they influence the behavioral intention to use cashless transactions from the general public perspective.
目的本文的最终目的是对技术接受与使用统一理论(UTAUT)模型进行扩展。修改后的UTAUT为采用无现金交易提供了更好的解释。然而,它没有考虑到在经济中进行无现金交易时个人认为国家的优势。因此,本研究探讨了个人对国家无现金经济优势的感知是否会影响使用无现金交易的行为意图。设计/方法/方法在选定的商业活跃场所,如购物中心、大型零售商店、酒店等,对375名受访者进行了结构化问卷调查,涵盖了印度大金奈市公司的15个区域。在375名受访者中,325名受访者及时返回了填写好的问卷。对于分析,探索性因素分析用于从用于测量个人感知的国家无现金经济优势的已识别变量中寻找潜在的新潜在因素。在识别潜在因素后,将提取的因素与使用无现金交易的意向水平进行回归,验证新识别因素的影响。发现回归分析结果表明,新增的感知经济犯罪减少(PEOR)、感知经济利益(PEB)和感知经济安全(PES)对无现金交易行为意愿有显著的正向影响。研究局限/启示本研究的独特贡献在于验证了一种测量量表,该量表基于个人对经济体中无现金交易时国家优势的感知。本研究的量表开发是推进UTAUT研究模型的必要步骤,本研究也证明了新识别的潜在因素PEOR、PEB和PES对个体使用无现金交易的行为意愿有显著的正向影响。因此,本研究的结果可能有助于从一个全面的角度对UTAUT模型进行扩展,这种扩展可能会丰富UTAUT解释和预测无现金交易接受程度的能力。在最近的文献中,许多概念和实证研究讨论了无现金交易给国家带来的优势。本研究试图通过测量工具将这些优势作为变量整合,从一般公众的角度来看,它们是否影响使用无现金交易的行为意愿。
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引用次数: 5
Do firm characteristics of concentrated ownership firms affect dividend payout beyond traditional motivations? 集中所有制企业的企业特征对股息支付的影响是否超出了传统动机?
IF 2.5 Q3 BUSINESS Pub Date : 2021-05-05 DOI: 10.1108/JIBR-05-2020-0149
Avinash Jawade
PurposeThis study aims to analyze the influence of firm characteristics in dividend payout in a concentrated ownership setting.Design/methodology/approachThis study is probably the first to use the lasso technique for model selection and error prediction in the study of dividend payout in India. The lasso method comprises subsampling the available data set and performing reiterative regressions on those samples to generate the model with the best fit. This study incorporates four different ways of performing lasso treatment to get the best fit among them.FindingsThis study analyzes the influence of firm characteristics on dividend payout in the Indian context and asserts that firms with growth potential and earnings volatility do not hesitate to cut dividends. This study does not find evidence for signaling, agency cost and life cycle theories in a concentrated ownership setting. Earnings is the single most important factor to have a positive influence on dividend, while excessively leveraged firms are restrictive of dividend payout. Taxation has a prominent role in altering the way firms pay dividend.Research limitations/implicationsThe recent changes in buyback taxation offer another opportunity to test the reactive behavior of firms. Also, given the disregard for traditional motivations, further research needs to be done to determine if dividend adjustments (on the lower side) help enhance firm value or not.Practical implicationsThis study may help investors view dividends in a proper perspective. Firms give importance to investments over dividends and thus investors need not dwell on dividend changes if firms fulfill their growth potential.Social implicationsIt lends perspective to investors about dividend changes and its importance.Originality/valueThe methodology used for analysis is absolutely original in the literature pertaining to dividend policy in the Indian context. The literature is abundant with theories advocating or opposing the eminence of dividend payout; however, this study takes a holistic view of all influential dividend determinants in literature to understand dividend payout.
目的本研究旨在分析股权集中环境下企业特征对股息支付的影响。设计/方法/方法这项研究可能是第一次在印度股息支付研究中使用套索技术进行模型选择和误差预测。套索方法包括对可用数据集进行二次采样,并对这些样本进行反复回归,以生成具有最佳拟合的模型。这项研究结合了四种不同的套索治疗方法,以获得其中的最佳效果。研究结果本研究分析了印度背景下公司特征对股息支付的影响,并断言具有增长潜力和收益波动性的公司会毫不犹豫地削减股息。这项研究没有发现信号、代理成本和生命周期理论在集中所有权环境中的证据。收益是对股息产生积极影响的最重要因素,而过度杠杆化的公司则限制股息的支付。税收在改变公司支付股息的方式方面发挥着重要作用。研究局限性/含义回购税最近的变化为测试企业的反应行为提供了另一个机会。此外,考虑到对传统动机的忽视,需要进行进一步的研究,以确定股息调整(较低)是否有助于提高公司价值。实际含义这项研究可能有助于投资者正确看待股息。公司重视投资而非股息,因此,如果公司实现了其增长潜力,投资者就不必关注股息的变化。社会含义它为投资者提供了关于股息变化及其重要性的视角。独创性/价值在印度背景下与股息政策相关的文献中,用于分析的方法是绝对独创的。文献中不乏主张或反对派息优越性的理论;然而,本研究对文献中所有有影响力的股息决定因素进行了全面的考察,以理解股息支付。
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引用次数: 2
Investigating the effects of consistent visual identity on social media 调查一致的视觉识别对社交媒体的影响
IF 2.5 Q3 BUSINESS Pub Date : 2021-03-01 DOI: 10.1108/JIBR-06-2020-0174
Harsandaldeep Kaur, K. Kaur
PurposeAlthough the prominence of social media for companies is widely acknowledged, a close examination of the literature reveals a lack of empirical research pertaining to the effect of consistency specifically on social media. Therefore, the purpose of this paper is to fill the gap in social media communication concerning the effect of consistent visual identity on social media users.Design/methodology/approachThe study executed an experiment 2 (corporate visual identity condition) × 2 (organization type) between subjects design to map the effects of consistent visual identity on social media users appreciation of the visual identity, attitude toward the company, reputation and intention to commit to a company on social media.FindingsThe results of the study indicated the significant effects of consistent visual identity on social media users over the inconsistent conditions of visual identity on all dependent variables. Furthermore, there were insignificant main effects of organization type on general judgment, credibility, distinctiveness and reputation of the company.Practical implicationsThis study presents the effects of consistent visual identity on social media platforms. The research will help marketing academicians, graphic designers and social media practitioners in online marketing by using its practical implications to strategically positioning their corporate brand in a social media environment.Originality/valueThis study provides novel insights on the impact of consistency on social media users. This is the first study to determine the role of consistent visual identity in the social media environment. It thereby adds to the literature of visual identity by developing the sphere of influence of consistency and its effects toward the user’s attitude.
尽管社交媒体对公司的重要性得到了广泛认可,但仔细研究文献就会发现,缺乏与一致性对社交媒体的影响有关的实证研究。因此,本文的目的是填补社交媒体传播中关于一致视觉识别对社交媒体用户影响的空白。设计/方法/方法本研究在受试者之间设计了一个实验2(企业视觉识别条件)x2(组织类型),以绘制一致的视觉识别对社交媒体用户对视觉识别的欣赏,对公司的态度,声誉和社交媒体上对公司的承诺意向的影响。研究结果表明,在所有因变量上,一致的视觉识别对社交媒体用户的影响显著高于不一致的视觉识别条件。组织类型对企业一般判断、信誉度、独特性和美誉度的主影响不显著。实际意义本研究展示了一致的视觉识别对社交媒体平台的影响。这项研究将帮助营销学者、平面设计师和社交媒体从业者利用其实际意义在社交媒体环境中战略性地定位他们的企业品牌。原创性/价值本研究为一致性对社交媒体用户的影响提供了新颖的见解。这是第一个确定一致的视觉识别在社交媒体环境中的作用的研究。因此,它通过发展一致性的影响范围及其对用户态度的影响,增加了视觉识别的文献。
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引用次数: 1
Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective 理解千禧一代对移动钱包的意图和实际使用:一个扩展的TAM模型视角
IF 2.5 Q3 BUSINESS Pub Date : 2021-02-22 DOI: 10.1108/JIBR-06-2020-0214
Roktim Sarmah, N. Dhiman, Honey Kanojia
PurposeThe present study aims to probe into the determinants of mobile wallet adoption by millennials with the assistance of extended technology acceptance model.Design/methodology/approachThe data was collected from the students studying professional courses in leading private universities in the north region of India. Keeping in view of the objective and hypotheses, the Partial Least Square Structural Equation Modeling (PLS -SEM) technique was used to test the proposed model.FindingsThe tested model brings into notice the imperative observation, which clearly outlines that there are all significant relationships, which can be observed herein. To explicitly state: perceived ease of use (PEOU) has a significant positive relationship with the perceived usefulness followed by PEOU also shares a significant positive relationship with the behavioral intention, and lastly trust as a variable under study establishes a significant positive relationship with actual use (AU).Research limitations/implicationsImplications for the banking industry are to ensure the safety and privacy (financial information) confidential.Originality/valueThe present study contributes to the literature of mobile wallet in the developing nations.
目的本研究旨在借助扩展技术接受模型探讨千禧一代使用移动钱包的决定因素。设计/方法/方法数据收集自印度北部领先私立大学学习专业课程的学生。考虑到目标和假设,采用偏最小二乘结构方程建模(PLS-SEM)技术对所提出的模型进行了检验。发现测试的模型引起了人们的注意,即强制性观察,它清楚地概述了所有重要的关系,这些关系可以在这里观察到。明确指出:感知易用性(PEOU)与感知有用性呈显著正相关,最后,信任作为一个正在研究的变量,与实际使用(AU)建立了显著的正相关关系。研究的局限性/含义对银行业的影响是确保安全和隐私(金融信息)的机密性。原创性/价值本研究为发展中国家的移动钱包文献做出了贡献。
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引用次数: 25
The generation Z audience for in-app advertising 应用内广告的Z世代受众
IF 2.5 Q3 BUSINESS Pub Date : 2021-02-18 DOI: 10.1108/JIBR-08-2020-0275
C. Graham, Ffion Young, A. Marjan
Abstract Purpose: The audience for in-app mobile advertising is comparable in size and viewing rate to that for TV but divides its attention across a highly fragmented selection of apps, each competing for advertiser revenue. In market, the assumption is that this audience is deeply segmented, allowing individuals to be contextually targeted on the apps that define their interests and needs. But that assumption is not supported by the Laws of Double Jeopardy and Duplication of Viewing which closely predict usage in other mass media. Our purpose is to benchmark in-app audiences against these laws to better understand market structure. Method: We collected nearly three thousand hours of screen time data from a panel of Generation Z respondents and tested the predictive validity of two models against observed interactions with twenty-three popular apps in six categories over a week. Findings. Results show that contrary to industry assumptions, this audience for in-app advertising is not segmented. Engagement on individual apps and sharing rates between apps and app formats is predicted well. Originality/Value: Many authors have called for consistency in metrics to compare on and off-line media performance. This study bridges that gap, demonstrating how reach and frequency measures could inform digital scheduling for contextual targeting. Implications Optimising in-app advertising for short-term activation only limits its potential for brand-building. These findings encourage advertisers to schedule online campaigns for brand reach as well as sales lift, by advancing current understanding of audience behaviour.
摘要目的:应用内移动广告的受众规模和收视率与电视相当,但将注意力分散在高度分散的应用程序中,每个应用程序都在争夺广告商的收入。在市场上,人们的假设是,这一受众被深度细分,允许个人在定义其兴趣和需求的应用程序上成为情境目标。但这一假设并没有得到《双重危险和观看重复定律》的支持,该定律密切预测了其他大众媒体的使用情况。我们的目的是根据这些法律对应用内受众进行基准测试,以更好地了解市场结构。方法:我们从Z世代受访者小组中收集了近3000小时的屏幕时间数据,并根据一周内观察到的六类23款流行应用的互动情况,测试了两个模型的预测有效性。调查结果。结果显示,与行业假设相反,应用内广告的受众并没有被细分。对单个应用程序的参与度以及应用程序和应用程序格式之间的共享率预测良好。原创性/价值:许多作者呼吁在比较线上和线下媒体表现的指标上保持一致。这项研究弥合了这一差距,展示了覆盖范围和频率测量如何为上下文目标的数字调度提供信息。含义为短期激活而优化应用内广告只会限制其品牌建设的潜力。这些发现鼓励广告商通过提高当前对受众行为的理解,为品牌影响力和销售额提升安排在线活动。
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引用次数: 6
How stress and anxiety when using mobile restaurant reservation Apps influence users’ satisfaction and trust 使用手机订餐app时的压力和焦虑如何影响用户的满意度和信任度
IF 2.5 Q3 BUSINESS Pub Date : 2021-02-11 DOI: 10.1108/JIBR-08-2020-0276
Vera Gelashvili, J. Martínez-Navalón, G. Enríquez
PurposeThe main aim of this study is to analyze if the users’ stress and anxiety when using mobile Apps for restaurant reservations influence their trust and satisfaction toward the restaurants. In addition to this, the relationship between satisfaction and trust is studied. The study sample is the Indian population in Spain.Design/methodology/approachTo achieve the objectives set, the questionnaire measuring each of the variables used in the study was carried out. A variance-based structural equation model, partial least squares (PLS), was used for statistical analysis of the data.FindingsThe results obtained have shown that the relations stress–satisfaction, anxiety–satisfaction and satisfaction–trust are accepted to be significant, whereas the relations stress–trust and anxiety–trust are rejected because they do not fulfill the minimum standards of significance.Originality/valueThis study is an important contribution in the academic literature because there are not many studies that analyze the variables of stress and anxiety in the context of marketing. In addition to this, the study sample is the Indian population resident in Spain, the population that is not studied in depth.
本研究的主要目的是分析用户在使用手机app预订餐厅时的压力和焦虑是否会影响他们对餐厅的信任和满意度。此外,本文还研究了满意度与信任之间的关系。研究样本是西班牙的印度人口。设计/方法/方法为了达到设定的目标,进行了问卷调查,测量了研究中使用的每个变量。采用基于方差的结构方程偏最小二乘(PLS)模型对数据进行统计分析。结果表明,压力-满意、焦虑-满意和满意-信任关系被接受为显著性关系,而压力-信任和焦虑-信任关系因不满足最低显著性标准而被拒绝。原创性/价值本研究是学术文献中的重要贡献,因为在营销背景下分析压力和焦虑变量的研究并不多。除此之外,研究样本是居住在西班牙的印度人口,这是没有深入研究的人口。
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引用次数: 12
Co-movements between Bitcoin and other asset classes in India 比特币与印度其他资产类别之间的联合走势
IF 2.5 Q3 BUSINESS Pub Date : 2021-02-09 DOI: 10.1108/JIBR-03-2020-0071
N. Hung
PurposeThis study aims to analyze the dynamic relationship between the Bitcoin market and the conventional asset classes in IndiaDesign/methodology/approachThis paper aims to cast light on the dynamic linkages between Bitcoin prices and other conventional asset classes in India by using the wavelet transform frameworks, which can allow us to analyze components of time series without losing the information. To do that, the techniques used with the data set include wavelet-based covariance, correlation, coherence spectrum, continuous power spectrum and Granger causality test.FindingsThe findings of the study suggest that interrelationships between Bitcoin and the key financial asset returns are statistically significant at low, medium and high frequencies. This study also finds the existence of the unidirectional connectedness between Bitcoin the other assets in India.Practical implicationsThe outcome of the analysis calls for substantial policy implications for investors, portfolio management in India. This research on the existence of the interconnectedness between Bitcoin and other conventional asset classes in a specific country context, India can, therefore, make a significant contribution to the contemporary debate about the speculative nature of the cryptocurrencies. It casts light on whether Bitcoin provides any diversification and risk management benefits for Indian, as well as global investors.Originality/valueTo the best of the author’s knowledge, this is the first paper investigating the interrelatedness between Bitcoin and key conventional asset classes in India. This research makes methodological advancements by using the wavelet coherence transform. The findings provide empirical bases from which to deal with issues regarding hedging purposes and optimal portfolio allocation for an increasing number of investors in the Indian context. Therefore, the main contribution of this study to related literature in this field is significant.
目的本研究旨在分析比特币市场与印度传统资产类别之间的动态关系设计/方法论/方法本文旨在利用小波变换框架揭示比特币价格与印度其他传统资产类别的动态联系,这可以使我们在不丢失信息的情况下分析时间序列的分量。为此,数据集使用的技术包括基于小波的协方差、相关性、相干谱、连续功率谱和格兰杰因果关系检验。研究结果表明,比特币和关键金融资产回报率之间的相互关系在低频率、中频率和高频率下具有统计学意义。这项研究还发现,比特币与印度其他资产之间存在单向联系。实际含义分析结果要求对印度的投资者和投资组合管理产生重大政策影响。因此,这项关于比特币和其他传统资产类别在特定国家背景下是否存在相互联系的研究,可以为当代关于加密货币投机性质的辩论做出重大贡献。它揭示了比特币是否为印度人和全球投资者提供了任何多样化和风险管理的好处。原创性/价值据作者所知,这是第一篇调查比特币与印度主要传统资产类别之间相互关系的论文。该研究通过使用小波相干变换在方法上取得了进展。研究结果为印度背景下越来越多的投资者处理对冲目的和最佳投资组合分配问题提供了经验基础。因此,本研究对该领域相关文献的主要贡献是显著的。
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引用次数: 5
Does CSR disclosure enhance corporate brand performance in emerging economy? Evidence from India 企业社会责任披露是否能提升新兴经济体企业品牌绩效?来自印度的证据
IF 2.5 Q3 BUSINESS Pub Date : 2021-01-08 DOI: 10.1108/JIBR-06-2019-0201
Soumya Sarkar, Manali Chatterjee, Titas Bhattacharjee
PurposeThis study aims to delve into the influence of corporate social responsibility on the corporate brand performance of Indian business-to-business (B2B) companies.Design/methodology/approachThe corporate social responsibility (CSR) practices have been measured through CSR disclosure index (CDI), generated by surveying annual reports/CSR reports/websites of 131 Indian B2B firms. The same was mapped to corporate brand performance of these firms, measured as customer-based corporate brand equity, which was measured through a questionnaire-survey of purchasing managers and users working in firms that are customers to the above-mentioned firms.FindingsThe result reveals the positive influence of CSR practices in shoring up corporate brand performance.Research limitations/implicationsCDI has been developed based on CSR reporting across the stakeholder groups. However, the impact has been mapped onto one stakeholder category, the customer. The sample period was only one year, and the data is cross-sectional. Future studies may investigate the long-term effect of CSR using longitudinal data on larger data sets.Practical implicationsThis study will encourage Indian B2B firms to practice CSR not only for conforming to the regulatory requirements but also as a strategic tool in strengthening the competitive advantage.Originality/valueIt is the first study of its kind to evaluate the imprint of corporate social responsibility, measured based on CSR reporting by firms, on corporate brand performance. It looks into the return earned by firms from the resources invested in CSR activities.
本研究旨在探讨企业社会责任对印度B2B企业品牌绩效的影响。企业社会责任(CSR)实践通过企业社会责任披露指数(CDI)来衡量,该指数是通过调查131家印度B2B公司的年度报告/企业社会责任报告/网站产生的。这些公司的企业品牌绩效也是如此,以客户为基础的企业品牌资产来衡量,这是通过对采购经理和在上述公司的客户公司工作的用户进行问卷调查来衡量的。研究结果揭示了企业社会责任实践对企业品牌绩效的积极影响。研究限制/启示scdi是基于利益相关者群体的企业社会责任报告而开发的。然而,影响已经映射到一个涉众类别,即客户。样本周期只有一年,数据是横断面的。未来的研究可能会在更大的数据集上使用纵向数据来调查企业社会责任的长期影响。实践意义本研究将鼓励印度B2B企业实践企业社会责任,不仅是为了符合监管要求,而且是作为加强竞争优势的战略工具。原创性/价值这是同类研究中首次评估企业社会责任对企业品牌绩效的影响,该影响基于企业的社会责任报告来衡量。它着眼于企业从企业社会责任活动中投入的资源所获得的回报。
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引用次数: 13
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Journal of Indian Business Research
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