Pub Date : 2017-02-21DOI: 10.1108/ARLA-02-2016-0049
Rachel Gabel-Shemueli, S. Dolan, A. Ceretti
Purpose The purpose of this paper is to assess the impact of the interaction effect of work conditions including work overload, emotional demands, social support and self-development opportunities on work engagement within the framework of the job demands-resource model. Design/methodology/approach A total of 481 registered nurses in Uruguay participated in this study. A series of multiple structural equations modelling analyses were used to examine the interaction hypotheses and their effect on work engagement. Findings Three out of four two-way interactions presented significant effects, showing that social support mitigated the negative effects that emotional demands and work overload have on work engagement. However, self-development opportunities only moderated the effect of emotional demands on work engagement, but did not relieve the effects of work overload. Research limitations/implications The study only considered two demands and two resources to test for interactions. Inclusion of other work characteristics as well as personal resources could provide a better understanding of the relationships within an organisation. Practical implications The importance of developing a pool of resources in order to increase nurses’ work engagement and buffer the increasing demands of healthcare professionals is discussed. Originality/value The findings provide evidence of the impact of the interaction of job demands and job resources in the development of work engagement in Uruguay. Additionally, the results emphasise the importance of identifying relevant work conditions that contribute to sustaining work engagement in the nursing profession in Latin-American countries.
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Pub Date : 2017-02-21DOI: 10.1108/ARLA-02-2016-0036
Andrea Pérez, Carlos López-Gutiérrez
Purpose Supported by the principles of the legitimacy theory, the purpose of this paper is to explore the relationship that exists between the information quality of the corporate social responsibility (CSR) reporting provided by the most liquid companies operating in the Spanish Stock Market and their corporate reputation. Design/methodology/approach Three regression models are tested with panel data collected for a sample of the 35 most liquid companies operating in the Spanish Stock Market between 2004 and 2014. Findings The findings show that two axes of information quality (i.e. content and management systems) should be necessarily controlled by companies in order to improve their corporate reputation through their CSR reporting. The content axis refers to the compliance of CSR reports with the provision of qualitative, quantitative, and evaluative information concerning the impacts of the CSR of the company on society and the environment. The management systems axis refers to the compliance of CSR reports with the disclosure of details about the policies, plans, and actions that companies implement to assure an effective management of CSR initiatives. Originality/value Previous literature exploring the relationship between corporate reporting and reputation has frequently focused on either the impact of the quantity of financial and CSR information reported by companies and the role of information quality, but only in reference to a number of specific themes (environment, customers) and not to the full range of information covered by CSR reports. The authors of this paper extend on previous academic literature by empirically evaluating the relationship between two dimensions of the information quality of CSR reporting (content and management systems) and the corporate reputation of companies operating in the Spanish Stock Market.
{"title":"An empirical analysis of the relationship between the information quality of CSR reporting and reputation among publicly traded companies in Spain","authors":"Andrea Pérez, Carlos López-Gutiérrez","doi":"10.1108/ARLA-02-2016-0036","DOIUrl":"https://doi.org/10.1108/ARLA-02-2016-0036","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000Supported by the principles of the legitimacy theory, the purpose of this paper is to explore the relationship that exists between the information quality of the corporate social responsibility (CSR) reporting provided by the most liquid companies operating in the Spanish Stock Market and their corporate reputation. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000Three regression models are tested with panel data collected for a sample of the 35 most liquid companies operating in the Spanish Stock Market between 2004 and 2014. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The findings show that two axes of information quality (i.e. content and management systems) should be necessarily controlled by companies in order to improve their corporate reputation through their CSR reporting. The content axis refers to the compliance of CSR reports with the provision of qualitative, quantitative, and evaluative information concerning the impacts of the CSR of the company on society and the environment. The management systems axis refers to the compliance of CSR reports with the disclosure of details about the policies, plans, and actions that companies implement to assure an effective management of CSR initiatives. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000Previous literature exploring the relationship between corporate reporting and reputation has frequently focused on either the impact of the quantity of financial and CSR information reported by companies and the role of information quality, but only in reference to a number of specific themes (environment, customers) and not to the full range of information covered by CSR reports. The authors of this paper extend on previous academic literature by empirically evaluating the relationship between two dimensions of the information quality of CSR reporting (content and management systems) and the corporate reputation of companies operating in the Spanish Stock Market.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2017-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90547865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-02-21DOI: 10.1108/ARLA-08-2015-0190
Arleen Hernández-Díaz, Theany Calderón-Abreu, Maria Amador-Dumois, Mario Córdova-Claudio
Purpose Higher education institutions, particularly in the case of public universities, face the challenge of creating more value in an environment of increasing requirements and limitations. The purpose of this paper is to explore the relation of internal marketing (IM) with employees’ attitudinal outcomes, which aim to stimulate and retain motivated and customer-conscious contact employees. Design/methodology/approach Survey data of 94 customer-contact employees in a public higher education institution were analysed using partial least squares path modelling to explore and predict key target constructs. Findings The results demonstrate the relationship between customer-contact employees’ service empathy (SE), institutional IM initiatives and employees’ attitudinal outcomes in the public sector, specifically higher education institutions. Research limitations/implications The current study relies on self-reported data and a small sample of customer-contact employees working only on enrolment-related areas. Further studies should be designed for theory confirmation and generalizability of the results. Practical implications Top managers in public higher education institutions must encourage organizational identification through IM initiatives, such as well-established internal communication procedures. Academic management should continuously train and retain customer-contact employees that have developed SE and a sense of belonging to the organization. SE must be incorporated in the job descriptions and training of customer-contact employees. Originality/value The study contributes to the limited literature on the use of IM and SE in the public sector, specifically higher education institutions.
{"title":"Internal marketing and customer-contact employees’ attitudinal outcomes","authors":"Arleen Hernández-Díaz, Theany Calderón-Abreu, Maria Amador-Dumois, Mario Córdova-Claudio","doi":"10.1108/ARLA-08-2015-0190","DOIUrl":"https://doi.org/10.1108/ARLA-08-2015-0190","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000Higher education institutions, particularly in the case of public universities, face the challenge of creating more value in an environment of increasing requirements and limitations. The purpose of this paper is to explore the relation of internal marketing (IM) with employees’ attitudinal outcomes, which aim to stimulate and retain motivated and customer-conscious contact employees. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000Survey data of 94 customer-contact employees in a public higher education institution were analysed using partial least squares path modelling to explore and predict key target constructs. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The results demonstrate the relationship between customer-contact employees’ service empathy (SE), institutional IM initiatives and employees’ attitudinal outcomes in the public sector, specifically higher education institutions. \u0000 \u0000 \u0000 \u0000 \u0000Research limitations/implications \u0000 \u0000 \u0000 \u0000 \u0000The current study relies on self-reported data and a small sample of customer-contact employees working only on enrolment-related areas. Further studies should be designed for theory confirmation and generalizability of the results. \u0000 \u0000 \u0000 \u0000 \u0000Practical implications \u0000 \u0000 \u0000 \u0000 \u0000Top managers in public higher education institutions must encourage organizational identification through IM initiatives, such as well-established internal communication procedures. Academic management should continuously train and retain customer-contact employees that have developed SE and a sense of belonging to the organization. SE must be incorporated in the job descriptions and training of customer-contact employees. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000The study contributes to the limited literature on the use of IM and SE in the public sector, specifically higher education institutions.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2017-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74836812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-02-21DOI: 10.1108/ARLA-05-2015-0099
J. L. Gallizo, C. Mar-Molinero, Jordi Moreno, M. Salvador
Research has demonstrated that family businesses limit the goal of maximizing profits in exchange for maintaining control of the company and passing control to future generations. However, these decisions are not always shared by the stakeholders who are outside the family context, making tensions arise within the company that may affect profitability and the share prices of the family business. The purpose of this paper is to analyse the internal tensions in family businesses in the value-added (VA) distribution, and whether these tensions harm their performance as a result of the restrictions under which these companies operate.,A factor analysis has been used to measure the tension that results from VA distribution of a sample of 105 Spanish listed firms for the 2005-2012 period. A regression analysis has been used to study the impact of this tension on their share prices.,Results show that being a family business has a positive effect on the business tension factor and that returns and share prices are inversely related to tension factors. Thus, the authors conclude that the decision to maintain control over the family business threatens profitability and share prices.,An analysis of distribution of VA in family businesses sheds light on whether or not the management in its decisions preserves its socioemotional wealth (SEW) generating tensions among its economic agents, affecting its profitability and continuity. This knowledge is important for company stakeholders and future investors.,This is the first study in which the value-added statement is used to analyse how the management style of firms, and especially family businesses, are seeking to preserve their SEW and internal tensions generated by them.,Se ha investigado que las empresas familiares limitan el objetivo de maximizacion del beneficio a cambio de mantener el control de la empresa y de transmitir ese control a futuras generaciones. Sin embargo, no siempre esas decisiones son compartidas por los accionistas que se encuentran fuera del contexto familiar, es entonces cuando surgiran tensiones en el interior de la empresa que podran afectar a la rentabilidad y a la cotizacion en bolsa de la empresa familiar. Nuestro objetivo es analizar las tensiones internas que sufren las empresas familiares en la distribucion del valor anadido y si estas perjudican sus resultados por las restricciones en las que basan su funcionamiento.,Se ha realizado un analisis factorial para medir la tension que resulta de la distribucion del VA en una muestra de 105 empresas espanolas cotizadas durante el periodo 2005-2012. Un analisis de regresion ha sido utilizado para estudiar el impacto de esta tension sobre los precios de sus acciones.,Los resultados muestran que ser empresa familiar ejerce un efecto positivo en el factor tension empresarial y que, tanto la rentabilidad, como el precio de las acciones, estan inversamente relacionados con los factores de tension. Por ello concluimos que la decision de ma
研究表明，家族企业限制了利润最大化的目标，以换取对公司的控制并将控制权传给后代。然而，这些决策并不总是由家族背景之外的利益相关者分享，这使得公司内部出现紧张局势，可能会影响家族企业的盈利能力和股价。本文的目的是分析家族企业在增值(VA)分配中的内部紧张关系，以及这些紧张关系是否会因为这些公司经营的限制而损害其绩效。本文采用因子分析方法对2005-2012年105家西班牙上市公司的VA分布结果进行了分析。我们使用回归分析来研究这种紧张关系对其股价的影响。研究结果表明，家族企业对企业紧张因素有正向影响，企业收益和股价与企业紧张因素呈负相关。因此，作者得出结论，维持对家族企业控制权的决定会威胁到盈利能力和股价。对家族企业中VA分布的分析揭示了管理层在决策中是否保留了其社会情感财富(SEW)，这在其经济主体之间产生了紧张关系，影响了其盈利能力和连续性。这些知识对公司的利益相关者和未来的投资者很重要。这是第一个使用增值报表来分析企业(尤其是家族企业)的管理风格如何寻求保持其SEW和由其产生的内部紧张关系的研究。研究结果表明，在未来的几代人的生活中，人们的生活方式、生活方式、生活方式、生活方式、生活方式和生活方式的控制都将受到限制。在禁运期间，没有任何紧急情况下的决定是比较的，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定，没有任何紧急情况下的决定。新目标是分析内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系，内部紧张关系。在2005年至2012年期间，对105名西班牙公民进行了调查，并对其在全国范围内的分布进行了分析。通过回归分析发现，在不同的条件下，不同的应力值对应力的影响是不同的。研究结果表明:非亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系、亲缘关系。“穷结论”指的是管理决策和管理控制，指的是管理决策和管理控制，即管理决策和管理控制。(1)对社会的影响分布的分析(a analysis de la distributiondel VA en las empresas familiares arroja luz)是指社会的发展方向、中介的决策、社会情绪的变化、经济主体的紧张关系、影响和持续的可持续性。Este conocimiento是重要的para los groups of the empresa和como para futuros inversores。Este es pripriestudio en que estestado del Valor Anadido es utilizado para analzado de gestion de las empresas，特别是comcomas empresas familiares，即社会情感的保护，即社会情感的紧张，即内在的紧张。
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Pub Date : 2017-02-21DOI: 10.1108/ARLA-08-2015-0202
J. Medina-Garrido, J. M. Biedma‐Ferrer, A. Ramos-Rodríguez
Purpose The purpose of this paper is to assess the impact of the existence of and access to different work-family policies on employee well-being (EWB) and job performance. Design/methodology/approach Hypothesis testing was performed using a structural equation model based on a PLS-SEM approach applied to a sample of 1,511 employees of the Spanish banking sector. Findings The results obtained demonstrate that the existence and true access to different types of work-family policies such as flexible working hours (flexi-time), long leaves, and flexible work location (flexi-place) are not directly related to job performance, but indirectly so, when mediated by the well-being of employees generated by work-family policies. In a similar vein, true access to employee and family support services also has an indirect positive impact on job performance mediated by the well-being produced. In contrast, the mere existence of employee and family support services does not have any direct or indirect effect on job performance. Originality/value This study makes a theoretical and empirical contribution to better understand the impact that of the existence of and access to work-family policies on job performance mediated by EWB. In this sense, the authors posited and tested an unpublished theoretical model where the concept of EWB gains special relevance at academic and organizational level due to its implications for human resource management.
{"title":"Relationship between work-family balance, employee well-being and job performance","authors":"J. Medina-Garrido, J. M. Biedma‐Ferrer, A. Ramos-Rodríguez","doi":"10.1108/ARLA-08-2015-0202","DOIUrl":"https://doi.org/10.1108/ARLA-08-2015-0202","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000The purpose of this paper is to assess the impact of the existence of and access to different work-family policies on employee well-being (EWB) and job performance. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000Hypothesis testing was performed using a structural equation model based on a PLS-SEM approach applied to a sample of 1,511 employees of the Spanish banking sector. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The results obtained demonstrate that the existence and true access to different types of work-family policies such as flexible working hours (flexi-time), long leaves, and flexible work location (flexi-place) are not directly related to job performance, but indirectly so, when mediated by the well-being of employees generated by work-family policies. In a similar vein, true access to employee and family support services also has an indirect positive impact on job performance mediated by the well-being produced. In contrast, the mere existence of employee and family support services does not have any direct or indirect effect on job performance. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000This study makes a theoretical and empirical contribution to better understand the impact that of the existence of and access to work-family policies on job performance mediated by EWB. In this sense, the authors posited and tested an unpublished theoretical model where the concept of EWB gains special relevance at academic and organizational level due to its implications for human resource management.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2017-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84200512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-02-21DOI: 10.1108/ARLA-11-2015-0317
José Solana Ibáñez, L. González, C. Nieto
Purpose The purpose of this paper is to analyse the performance of Spanish tourism regions for the 2008-2011 period, to obtain a ranking of efficiency and to examine the hypothesis that the efficiency of these regions is determined by a group of contextual variables. Design/methodology/approach In contrast with monitoring reports based on descriptive methods, this paper uses data envelopment analysis (DEA) methodology and bootstrap semiparametric procedures to correct inherent bias. The significance of a group of exogenous factors is investigated and the importance of each determinant is ordered by its elasticity. Findings The ranking obtained by radial DEA models and by bias-corrected ones describes two remarkably different settings. The exogenous variables influence hypothesis and confirmed: that estimated coefficients are of the correct sign and statistically significant at 5 per cent. Originality/value The statistical significance of the potential attractors can offer an interesting tool for strategic decisions. The two-stage procedure employed has supposed a turning point in the methodology and there are only a handful of very recent studies of this type in the literature on tourism destination performance. In this sense, no previous work has considered the returns to scale test or the separability assumption. Following United Nations of World Tourism Organization recommendations, it is essential to move towards responsible tourism in all aspects. Some final considerations about the link between performance and sustainability of the Spanish tourist model are addressed in this study.
{"title":"Efficiency and exogenous factors: evidence from Spanish tourism regions","authors":"José Solana Ibáñez, L. González, C. Nieto","doi":"10.1108/ARLA-11-2015-0317","DOIUrl":"https://doi.org/10.1108/ARLA-11-2015-0317","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000The purpose of this paper is to analyse the performance of Spanish tourism regions for the 2008-2011 period, to obtain a ranking of efficiency and to examine the hypothesis that the efficiency of these regions is determined by a group of contextual variables. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000In contrast with monitoring reports based on descriptive methods, this paper uses data envelopment analysis (DEA) methodology and bootstrap semiparametric procedures to correct inherent bias. The significance of a group of exogenous factors is investigated and the importance of each determinant is ordered by its elasticity. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The ranking obtained by radial DEA models and by bias-corrected ones describes two remarkably different settings. The exogenous variables influence hypothesis and confirmed: that estimated coefficients are of the correct sign and statistically significant at 5 per cent. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000The statistical significance of the potential attractors can offer an interesting tool for strategic decisions. The two-stage procedure employed has supposed a turning point in the methodology and there are only a handful of very recent studies of this type in the literature on tourism destination performance. In this sense, no previous work has considered the returns to scale test or the separability assumption. Following United Nations of World Tourism Organization recommendations, it is essential to move towards responsible tourism in all aspects. Some final considerations about the link between performance and sustainability of the Spanish tourist model are addressed in this study.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2017-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89068023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-02-21DOI: 10.1108/ARLA-09-2015-0254
Julián Fernández
Purpose The purpose of this paper is to analyse the effect of market risk on the revenues perceived by an agricultural producer, namely, a coffee exporter firm. Design/methodology/approach To model this risk, copula models and extreme value theory are used to perform more robust estimations, which take into account the multivariate dependence between the risk factors. As a final point, different quantitative measures of risk, such as the value at risk and the expected shortfall, are estimated as an indicator of the maximum expected loss. Findings One of the principal findings is that for an agricultural exporter firm, there is an optimal decision between exporting to another country and selling the commodity in the national market. The choice regarding the levels exported will determine the firm’s amount of risk and expected return. Research limitations/implications One of the limitations found in modelling the risk/return of the firm is the data. Not much data on the structure of the firm can be found, and many of the firms are averse to providing such information. Practical implications The purpose of the paper is to create a measure of risk to analyse the future of the firm, generating a measure of expected risk and return that takes into account the uncertainty of the future. The applications can be applied to measure the risk of a potential investment and real option valuation. Originality/value This paper applied multiple coherent measures of financial risk to an agricultural commodity exporter firm. This can be novel, especially in the context of a non-financial firm.
{"title":"Measuring market risk for an agricultural exporter firm: a Copula approach","authors":"Julián Fernández","doi":"10.1108/ARLA-09-2015-0254","DOIUrl":"https://doi.org/10.1108/ARLA-09-2015-0254","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000The purpose of this paper is to analyse the effect of market risk on the revenues perceived by an agricultural producer, namely, a coffee exporter firm. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000To model this risk, copula models and extreme value theory are used to perform more robust estimations, which take into account the multivariate dependence between the risk factors. As a final point, different quantitative measures of risk, such as the value at risk and the expected shortfall, are estimated as an indicator of the maximum expected loss. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000One of the principal findings is that for an agricultural exporter firm, there is an optimal decision between exporting to another country and selling the commodity in the national market. The choice regarding the levels exported will determine the firm’s amount of risk and expected return. \u0000 \u0000 \u0000 \u0000 \u0000Research limitations/implications \u0000 \u0000 \u0000 \u0000 \u0000One of the limitations found in modelling the risk/return of the firm is the data. Not much data on the structure of the firm can be found, and many of the firms are averse to providing such information. \u0000 \u0000 \u0000 \u0000 \u0000Practical implications \u0000 \u0000 \u0000 \u0000 \u0000The purpose of the paper is to create a measure of risk to analyse the future of the firm, generating a measure of expected risk and return that takes into account the uncertainty of the future. The applications can be applied to measure the risk of a potential investment and real option valuation. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000This paper applied multiple coherent measures of financial risk to an agricultural commodity exporter firm. This can be novel, especially in the context of a non-financial firm.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2017-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86953204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-12-01DOI: 10.1108/ARLA-10-2015-0276
Segundo Castro-Gonzáles, Orquídea Arias Díaz, Anamari Irizarry Quintero
Purpose Using a proposed model, the purpose of this paper is to categorize small and medium enterprises’ (SMEs) owners/managers’ perceptions of customer service, and of the manifestations and observable behaviors in relation to the most frequent repercussions of domestic violence in the workplace. Design/methodology/approach A sample of 73 SME owners/managers was selected; a survey with 44 variables was used for data collection; and factorial and canonical analysis techniques were used to analyze the data. Findings The following were found: among the most frequent manifestations of domestic violence in SME customer services, there are four categories that explain 69.46 percent of the model of variance: threats and continuous absences, frequent mistakes and bad relationships, physical damage/lack of concentration and negative manifestation with low self-esteem; among observable behavior at the workplace, there are four categories that explain 65.35 percent of the model of variance: lack of concentration/tearfulness, fear/insecurity, limited attention to customers and continuous threats; finally there is a 96.70 percent probability of the SMEs’ productivity being affected (loss of customers and low production), through three manifestations of domestic violence detected in the employees: tiredness, sleepiness and tearfulness. Research limitations/implications This research is circumscribed to only one geographical zone in Puerto Rico. Practical implications Even only three manifestations of domestic violence in workers will significantly decrease productivity. When SME managers detect these, they can take action to mitigate the problem for the benefit of the workers. Originality/value This study is a pioneer proposal in its analytical quantitative approach on domestic violence in Puerto Rico and its repercussions on the productivity of the service sector, using canonical analysis.
{"title":"Organizational effects and labor behavior of domestic violence","authors":"Segundo Castro-Gonzáles, Orquídea Arias Díaz, Anamari Irizarry Quintero","doi":"10.1108/ARLA-10-2015-0276","DOIUrl":"https://doi.org/10.1108/ARLA-10-2015-0276","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000Using a proposed model, the purpose of this paper is to categorize small and medium enterprises’ (SMEs) owners/managers’ perceptions of customer service, and of the manifestations and observable behaviors in relation to the most frequent repercussions of domestic violence in the workplace. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000A sample of 73 SME owners/managers was selected; a survey with 44 variables was used for data collection; and factorial and canonical analysis techniques were used to analyze the data. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The following were found: among the most frequent manifestations of domestic violence in SME customer services, there are four categories that explain 69.46 percent of the model of variance: threats and continuous absences, frequent mistakes and bad relationships, physical damage/lack of concentration and negative manifestation with low self-esteem; among observable behavior at the workplace, there are four categories that explain 65.35 percent of the model of variance: lack of concentration/tearfulness, fear/insecurity, limited attention to customers and continuous threats; finally there is a 96.70 percent probability of the SMEs’ productivity being affected (loss of customers and low production), through three manifestations of domestic violence detected in the employees: tiredness, sleepiness and tearfulness. \u0000 \u0000 \u0000 \u0000 \u0000Research limitations/implications \u0000 \u0000 \u0000 \u0000 \u0000This research is circumscribed to only one geographical zone in Puerto Rico. \u0000 \u0000 \u0000 \u0000 \u0000Practical implications \u0000 \u0000 \u0000 \u0000 \u0000Even only three manifestations of domestic violence in workers will significantly decrease productivity. When SME managers detect these, they can take action to mitigate the problem for the benefit of the workers. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000This study is a pioneer proposal in its analytical quantitative approach on domestic violence in Puerto Rico and its repercussions on the productivity of the service sector, using canonical analysis.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82478925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-12-01DOI: 10.1108/ARLA-12-2014-0213
Nadia H. Jiménez, Sonia San-Martín, Jose Ignacio Azuela
Purpose The purpose of this paper is to analyze the role of four important variables in the development of customer loyalty in mobile commerce. These variables are personal (propensity to use information and communication technologies (ICTs)), transactional (opportunism), and relational (trust and satisfaction). Design/methodology/approach A broad sample of 1,053 mobile customers in Mexico was studied using the structural equation analysis methodology. Findings The results offer evidence on how trust and satisfaction can increase loyalty and motivate purchases via mobile devices. In addition, the results show evidence of the indirect effect (mediated through trust) of opportunism, and propensity to use ICTs on loyalty. Practical implications Achieving customer satisfaction is revealed as the main strategy enterprises should seek in order to encourage repetitive purchases via mobile devices and customer loyalty. At the same time, companies should consider that the customers most likely to use ICTs, and those who perceive less opportunism can also be very loyal as a result of a higher level of trust when making purchases using mobile devices. Originality/value The contributions of this paper are: (1) to analyze the generation of loyalty in mobile commerce using a conceptual model that includes variables of different theoretical perspectives and nature, both positive and negative. (2) To provide empirical evidence from a sample of mobile users who have already bought goods via mobile phone, contributing to prior literature that has focused on analyzing the behavior of mobile phone users who do not make purchases via mobile phones. (3) To study mobile commerce in an emerging market with notable potential for growth (Mexico), which has not been studied at length in previous literature.
{"title":"Trust and satisfaction: the keys to client loyalty in mobile commerce","authors":"Nadia H. Jiménez, Sonia San-Martín, Jose Ignacio Azuela","doi":"10.1108/ARLA-12-2014-0213","DOIUrl":"https://doi.org/10.1108/ARLA-12-2014-0213","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000The purpose of this paper is to analyze the role of four important variables in the development of customer loyalty in mobile commerce. These variables are personal (propensity to use information and communication technologies (ICTs)), transactional (opportunism), and relational (trust and satisfaction). \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000A broad sample of 1,053 mobile customers in Mexico was studied using the structural equation analysis methodology. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The results offer evidence on how trust and satisfaction can increase loyalty and motivate purchases via mobile devices. In addition, the results show evidence of the indirect effect (mediated through trust) of opportunism, and propensity to use ICTs on loyalty. \u0000 \u0000 \u0000 \u0000 \u0000Practical implications \u0000 \u0000 \u0000 \u0000 \u0000Achieving customer satisfaction is revealed as the main strategy enterprises should seek in order to encourage repetitive purchases via mobile devices and customer loyalty. At the same time, companies should consider that the customers most likely to use ICTs, and those who perceive less opportunism can also be very loyal as a result of a higher level of trust when making purchases using mobile devices. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000The contributions of this paper are: (1) to analyze the generation of loyalty in mobile commerce using a conceptual model that includes variables of different theoretical perspectives and nature, both positive and negative. (2) To provide empirical evidence from a sample of mobile users who have already bought goods via mobile phone, contributing to prior literature that has focused on analyzing the behavior of mobile phone users who do not make purchases via mobile phones. (3) To study mobile commerce in an emerging market with notable potential for growth (Mexico), which has not been studied at length in previous literature.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83373893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-12-01DOI: 10.1108/ARLA-11-2015-0303
D. Marín-Idárraga, Juan Carlos Muñoz Cuartas
Purpose The purpose of this paper is to determine the effect of the co-alignment of structural variables on innovation, wherein Bogota-based SMEs, belonging to the industrial, commercial and services sectors, were used as samples. Design/methodology/approach The study was conducted using a causal inference methodology and through the application of a structural equation model. Findings The results indicate that organizational structure has an influence on innovation, although this is true only for some variables and only when the analysis is performed separately. When performed under strategic co-alignment conditions, however, its influence becomes greater. Originality/value Organizational structure and innovation are determining factors of organizational performance. Although the strategic co-alignment theory has provided points of reference to understanding the phenomenon of organizational performance, there are still many gaps left to be filled. Additionally, it also requires empirical validation especially in relation to Colombian SMEs – and this is where this work makes a contribution.
{"title":"Organizational structure and innovation: analysis from the strategic co-alignment","authors":"D. Marín-Idárraga, Juan Carlos Muñoz Cuartas","doi":"10.1108/ARLA-11-2015-0303","DOIUrl":"https://doi.org/10.1108/ARLA-11-2015-0303","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000The purpose of this paper is to determine the effect of the co-alignment of structural variables on innovation, wherein Bogota-based SMEs, belonging to the industrial, commercial and services sectors, were used as samples. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000The study was conducted using a causal inference methodology and through the application of a structural equation model. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The results indicate that organizational structure has an influence on innovation, although this is true only for some variables and only when the analysis is performed separately. When performed under strategic co-alignment conditions, however, its influence becomes greater. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000Organizational structure and innovation are determining factors of organizational performance. Although the strategic co-alignment theory has provided points of reference to understanding the phenomenon of organizational performance, there are still many gaps left to be filled. Additionally, it also requires empirical validation especially in relation to Colombian SMEs – and this is where this work makes a contribution.","PeriodicalId":45515,"journal":{"name":"Academia-Revista Latinoamericana De Administracion","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73214416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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