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Guides’ Interpretive Techniques in Cocreation Combined with the Experience Broker Theory 将体验经纪人理论与共同创作中的导游解说技巧相结合
IF 1 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-12 DOI: 10.3727/194344224x17065495994387
Hengameh Ghanavati, Núria Gal??, María D. De-Juan-Vigaray
In tourism, cocreation is a bilateral relationship between tourists and tourism providers to enhance tourists’ experiences. In this sense, tour guides as tourism providers cocreate experiences and play an essential role in tourists’ encounters through heritage interpretation. Among tourism providers, tour guides, through guided tours, can be considered a facilitator and a mediator of cocreative experiences. Therefore, this study explores ways to offer cocreative heritage tourism experiences through interpretation, highlighting their function as brokers within the framework of Weiler and Black’s Experience Broker Theory. The methodology employed combined in-depth semi-structured interviews with 10 tour guides, and direct observation of 10 guided tours at the Royal Mosque of Isfahan. The study underscores the role of tour guides in creating a profound spiritual experience for tourists. This research demonstrates the importance of tailored interpretive strategies in enhancing tourists’ cognitive and emotional experiences, reinforcing the guides’ role as empathy brokers within the cocreation paradigm. Tour guides progressed through stages of brokering, from accommodating cultural backgrounds to explaining rituals and mystical concepts, culminating in a profound empathetic experience during the call to prayer. This process allowed tourists to deeply connect with the cultural and spiritual elements of the tour.
在旅游业中,"共同创造 "是游客与旅游服务提供者之间的一种双边关系,旨在增强游客的体验。从这个意义上说,导游作为旅游服务提供者,通过遗产讲解,共同创造体验,并在游客的邂逅中发挥重要作用。在旅游提供者中,导游通过导游服务可被视为共同创造体验的促进者和中介。因此,本研究探讨了如何通过讲解提供共同创造的遗产旅游体验,在韦勒和布莱克的体验经纪人理论框架内强调了导游作为经纪人的职能。本研究采用的方法包括对 10 名导游进行深入的半结构式访谈,以及直接观察伊斯法罕皇家清真寺的 10 个导游。研究强调了导游在为游客创造深刻的精神体验方面所起的作用。这项研究表明,量身定制的解说策略对于增强游客的认知和情感体验非常重要,从而强化了导游在共同创造范式中作为移情经纪人的角色。导游经历了从适应文化背景到解释仪式和神秘概念的各个中介阶段,最终在召唤祈祷时获得了深刻的移情体验。这一过程让游客与旅游中的文化和精神元素产生了深刻的联系。
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引用次数: 0
Collaboration and Destination Marketing: Creating Film-Induced Tourism 合作与目的地营销:打造由电影引发的旅游业
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2024-03-28 DOI: 10.3727/194344224x17065495994323
Chihiro Nakayama
Increased attention to film tourism processes has driven the need for research on its relevance to destination marketing. Film tourism involves different actors with various interests, often making collaboration challenging. This study aims to understand how film tourism can succeed within complex processes involving multiple actors by using in-depth semistructured interviews. Using actor-network theory and emphasizing the relational network in the case study of film location bus tours, it shows that human and nonhuman actors, the tourism and film industries, film commissions, advertising agencies, residents, tourists, ports, and buses interact to create film tourism. This study shows that film tourism networks that were formed successfully are disbanded because of the changing relations between human and nonhuman actors in film tourism. The analysis reveals that power lies in the network created by collaboration among all actors, and the future of film tourism development relies on how heterogeneity is processed. It critically examines the binary of host and guest in tourism and attempts to transcend it constructively. Theoretically, it extends the context of how different actors’ interests are effectively processed. This study contributes toward enhancing sustainable tourism by reflecting the nature unique to the region, integrating with films shot in a destination to revitalize the regional economy.
对电影旅游过程的日益关注促使人们需要对其与目的地营销的相关性进行研究。电影旅游涉及不同的参与者,他们有着不同的利益诉求,因此合作往往具有挑战性。本研究旨在通过深入的半结构式访谈,了解电影旅游业如何在涉及多方参与者的复杂过程中取得成功。本研究运用行动者网络理论,强调电影外景地巴士游案例研究中的关系网络,表明人类和非人类行动者、旅游业和电影业、电影委员会、广告公司、居民、游客、港口和巴士相互作用,共同创造了电影旅游业。本研究表明,由于电影旅游中的人类和非人类参与者之间的关系不断变化,成功形成的电影旅游网络也随之解散。分析表明,权力在于所有参与者合作创建的网络,而电影旅游发展的未来取决于如何处理异质性。它批判性地审视了旅游业中主人与客人的二元对立,并试图以建设性的方式超越这种对立。从理论上讲,它扩展了如何有效处理不同参与者利益的背景。本研究通过反映该地区独特的自然风光,与在目的地拍摄的电影相结合,振兴地区经济,从而促进可持续旅游业的发展。
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引用次数: 0
Understanding Chinese Tourists’ Future Travel Intention to Thailand: A Hybrid Approach Using Pls-Sem and fsQCA 了解中国游客未来的泰国旅游意向:使用 Pls-Sem 和 fsQCA 的混合方法
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2024-03-28 DOI: 10.3727/194344224x17065495994332
Dimin Wang, Xianmei Wu, Xiangmeng Zhang
China holds the position of top spender in international tourism. Despite that Chinese tourists’ behaviors have been researched extensively, limited attention has been given to understanding their travel intention towards Thailand, a popular destination in Southeast Asia. This study proposes a theoretical framework via extended theory of planned behavior (TPB) model to ascertain factors influencing Chinese tourists’ travel intention to Thailand. With 261 data collected online, the study carried out analysis by using partial least squares structural equation modeling (PLS-SEM) and fuzzy set qualitative comparative analysis (fsQCA). The results revealed that the predictability of the extended TPB model was improved, highlighted tourists’ attitudes and destination attachments played pivotal roles in determining tourists’ travel intentions, and perceived behavioral control positively affected attitude. Moreover, tourists’ attitudes and subjective norm significantly influenced destination attachment. The mediation analysis revealed that the effects of attitude and subjective norm on travel intention were transferred through their attachments. The fsQCA analysis identified four heterogenous configurations to generate tourists’ travel intention. Methodologically, the study advanced the theoretical understanding of extended TPB model via a mixed approach of PLS-SEM and fsQCA, and obtained a unique perspective of interdependencies among various factors that influence tourists’ travel intention and behaviors. Managerial implications are provided to comparable tourism destinations across Asia to appeal prospective tourists.
中国是国际旅游业的最大消费国。尽管对中国游客的行为进行了广泛的研究,但对中国游客对东南亚热门旅游目的地泰国的旅游意向的了解却很有限。本研究通过扩展的计划行为理论(TPB)模型提出了一个理论框架,以确定影响中国游客赴泰旅游意向的因素。通过在线收集的 261 条数据,研究采用偏最小二乘结构方程模型(PLS-SEM)和模糊集定性比较分析(fsQCA)进行分析。结果显示,扩展的 TPB 模型的可预测性有所提高,突出了游客的态度和目的地依恋对游客旅游意向的决定作用,感知行为控制对态度有积极影响。此外,游客的态度和主观规范对目的地依恋也有显著影响。中介分析表明,态度和主观规范对旅游意向的影响是通过其依恋转移的。通过 FsQCA 分析,确定了产生游客旅游意向的四种异质配置。在方法论上,该研究通过 PLS-SEM 和 fsQCA 的混合方法,推进了对扩展的 TPB 模型的理论理解,并从一个独特的视角揭示了影响游客旅游意向和行为的各种因素之间的相互依存关系。本研究还为亚洲同类旅游目的地吸引潜在游客提供了管理启示。
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引用次数: 0
The Economic Impact of Tourism at Regional Level: A Systematic Literature Review 旅游对区域经济的影响:系统文献综述
Q3 Business, Management and Accounting Pub Date : 2023-05-24 DOI: 10.3727/154427223x16717265382840
Charbel Bassil, Georges Harb, Roula Al Daia
We undertake a systematic literature review that looks at the economic effects of tourism at subnational levels. This review, the first of its kind to our knowledge, is timely in view of the growing body of research investigating the economic impact of tourism at subnational levels. Moreover, given the role of tourism as a regional development tool, this review would be of particular interest to policymakers. Our selection process, based on the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach, results in 60 papers forming the basis of the review. The latter first presents the key features of the literature and synthesizes its main findings. Then it provides an assessment of the literature by i) highlighting underresearched countries and topics, and suggesting themes for future research, and ii) recommending empirical strategies to be adopted by researchers that would better reflect the economic repercussions of tourism at subnational level. All in all, our review synthesizes the research done so far and outlines some venues that could be part of the future research agenda.
我们进行了系统的文献综述,着眼于旅游在次国家层面的经济影响。鉴于越来越多的研究在次国家一级调查旅游业的经济影响,这是我们所知的第一次此类审查,是及时的。此外,鉴于旅游业作为区域发展工具的作用,这项审查将特别引起决策者的兴趣。我们的选择过程是基于系统评价和荟萃分析(PRISMA)方法的首选报告项目,结果是60篇论文构成了综述的基础。后者首先介绍了文献的主要特征,并综合了其主要发现。然后,它通过以下方式对文献进行评估:1)突出研究不足的国家和主题,并提出未来研究的主题;2)建议研究人员采用的实证策略,以更好地反映旅游在次国家层面的经济影响。总而言之,我们的综述综合了迄今为止所做的研究,并概述了一些可能成为未来研究议程一部分的场所。
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引用次数: 0
Tourism and Classic Diplomacy: the Case of Strengthening Israeli–tanzanian Bilateral Relations 旅游与经典外交:以加强以色列-坦桑尼亚双边关系为例
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2023-05-24 DOI: 10.3727/154427223x16717265382822
Yaron Salman
This article considers the link between tourism and classic diplomacy as a field of study and policy. The article focuses on the contribution of tourism to the strengthening of bilateral relations between governments, through analysis of Israeli–Tanzanian relations as a crucial case study. Thus, in addition to the literature that focuses on people-to-people diplomacy and tourism, this article highlights the role that tourism plays in strengthening diplomatic relations between states. Tourism is positioned within the broader context of economic diplomacy, and the interrelationships between tourism and diplomacy—theoretically and practically—are examined. This article finds that tourism is an important tool for promoting bilateral relations between governments in the context of classic diplomacy.
本文将旅游与经典外交作为一个研究和政策的领域。本文通过分析以色列-坦桑尼亚关系作为一个重要的案例研究,重点关注旅游业对加强政府间双边关系的贡献。因此,除了关注民间外交和旅游的文献外,本文还强调了旅游业在加强国家间外交关系方面所起的作用。旅游业被定位在经济外交的更广泛的背景下,旅游和外交之间的相互关系-理论和实践-被检查。本文发现,在经典外交的背景下,旅游是促进双边政府关系的重要工具。
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引用次数: 0
International Travel and Insurance Purchase: the Role of Traveling Companion, Household Income, Travel Risk, and Sufficient Financial Resources on this Relationship 国际旅行和保险购买:旅伴、家庭收入、旅行风险和充足的财政资源在这一关系中的作用
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2023-05-24 DOI: 10.3727/154427223x1671726538283
Jason Draper, A. DeFranco
The COVID-19 pandemic had and continues to have profound effects on the travel industry, creating many risks and unknowns, especially for international travel. Using consumer risk theory and protection motivation theory as a framework, this study explores the relationships between international travel plans in 2023 and 2024–2025 and the likelihood of purchasing travel insurance (i. e., cancellation/interruption, emergency medical, baggage) with a sample of 1,264 US residents. Travel companion(s) and household income are examined as potential moderators and travel risk and sufficient household income as mediators. Results reveal a likelihood to purchase all three travel insurance types, and travelers are twice as likely to buy insurance for international travel for 2024–2025 compared to 2023. Likelihood to purchase travel insurance is also influenced by travel risk and having sufficient financial resources where sufficient financial resources partially mediates the relationships in question. Results suggest a new era of travel where risk is inherent and if travelers have sufficient financial resources, they will purchase travel insurance to mitigate risks of potentially suffering financial losses. This is a new finding with implications for the travel insurance industry, which should find ways to partner with travel providers, such as wholesalers and group tours, to offer insurance to international travelers. Although COVID-19 has been downgraded, other diseases are surfacing (e. g., monkeypox), leaving public health an important consideration. This and subsequent research will remain important to monitor how other outbreaks and risks impact the travel industry and travelers' methods to protect themselves.
新冠肺炎大流行已经并将继续对旅游业产生深远影响,造成许多风险和未知因素,尤其是对国际旅行。本研究以消费者风险理论和保护动机理论为框架,以1264名美国居民为样本,探讨了2023年和2024-2025年的国际旅行计划与购买旅行保险(即取消/中断、紧急医疗、行李)的可能性之间的关系。旅伴和家庭收入被视为潜在的调节因素,旅行风险和充足的家庭收入被认为是调节因素。结果显示,购买所有三种旅行保险的可能性都很高,2024年至2025年,旅行者购买国际旅行保险的可能是2023年的两倍。购买旅行保险的可能性也受到旅行风险和拥有足够财务资源的影响,其中足够的财务资源在一定程度上调解了相关关系。研究结果表明,这是一个新的旅行时代,风险是固有的,如果旅行者有足够的经济资源,他们将购买旅行保险,以减轻可能遭受经济损失的风险。这是一个对旅游保险业有影响的新发现,旅游保险业应该找到与批发商和团体旅游等旅游提供商合作的方式,为国际旅行者提供保险。尽管新冠肺炎已经降级,但其他疾病正在出现(例如猴痘),这使公共卫生成为一个重要的考虑因素。这项研究和随后的研究对于监测其他疫情和风险如何影响旅游业以及旅行者的自我保护方法仍然很重要。
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引用次数: 0
Ice-Breaking Tourism and Local Resilience Building 破冰旅游与地方韧性建设
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2023-03-24 DOI: 10.3727/154427223x16717265382769
Juha Saunavaara, Mari Partanen, Masato Tanaka, T. Fukuyama
This study focuses on local ice-breaking tourism initiatives in Kemi (Finland), Mombetsu (Japan), and Abashiri (Japan). It adds to research on winter and cruise tourism and analyzes multiscalar challenges—ranging from the global warming and COVID-19 pandemic to dependency on local governmental support—threatening the future of tourism dependent on frozen maritime conditions and vulnerable to changing climate conditions. As the case study cities have invested significantly in tourism built around the uncontrollable natural phenomenon, changes in this industry can lead to substantial spillover effects in the surrounding communities. This qualitative comparative research is based on extensive fieldwork and utilizes the concept of resilience to discuss the means of responding to existing and predicted disturbances. The results of this study show that the recent adaptation and resiliency-building strategies have focused on searching for alternative use of old, new, and renovated ice-breaking vessels, attraction of new types of (often domestic) visitors, and development of activities and facilities that are less sensitive to seasonal variation and climate change. While introducing new local ideas concerning ecological and educational tourism, e-tourism, and community-oriented tourism, this article contributes to the understanding of resilience-building processes in tourism.
本研究的重点是克米(芬兰)、莫贝都(日本)和网城(日本)的当地破冰旅游活动。它增加了对冬季和邮轮旅游的研究,并分析了多层面的挑战,从全球变暖和新冠肺炎大流行到依赖当地政府支持,创造了依赖冰冻海洋条件和易受气候变化影响的旅游业的未来。由于案例研究城市对围绕不可控自然现象建设的旅游业进行了大量投资,该行业的变化可能会对周边社区产生实质性的溢出效应。这项定性比较研究基于广泛的实地调查,并利用复原力的概念来讨论应对现有和预测干扰的方法。这项研究的结果表明,最近的适应和恢复能力建设战略侧重于寻找旧的、新的和翻新的破冰船的替代用途,吸引新型(通常是国内)游客,以及开发对季节变化和气候变化不太敏感的活动和设施。在介绍有关生态和教育旅游、电子旅游和面向社区的旅游的新的地方理念的同时,本文有助于理解旅游业的复原力建设过程。
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引用次数: 0
Crisis Management and Resilience of Small to Medium Tourism Enterprises in a Distressed Destination 困境旅游目的地中小旅游企业的危机管理与应变能力
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2023-03-24 DOI: 10.3727/154427223x16717265382741
Regis Musavengane, Erisher Woyo, Wilfreda I. Chawarura
Distressed destinations have distinctive exogenous factors influencing the survival of small to medium enterprises during and postcrisis. Using COVID-19-induced crisis cases in a distressed nation, this study interrogates the underpinnings for the survival and failure of small and medium tourism enterprises during a crisis. The study adopted a qualitative research approach and a critical instance case study research design where interviews were used to obtain data from small and medium enterprise owners. Responses from participants were analyzed through thematic analysis. From the study, it emerged that the major survival nodes include strong political connections, social capital, lack of policy enforcement, and chaotic currency system and facility conversion to suit the prevailing environment. A framework that gives small and medium enterprises insights and tools to manage their businesses during a severe crisis operating environment is proposed. The article narrows the gap in crisis management and resilience literature of small to medium enterprises in developing countries.
困境目的地具有影响中小企业在危机期间和危机后生存的独特外生因素。本研究利用一个陷入困境的国家的新冠肺炎引发的危机案例,探讨了中小型旅游企业在危机中生存和失败的基础。该研究采用了定性研究方法和关键案例研究设计,其中使用访谈从中小型企业主那里获得数据。通过专题分析对参与者的答复进行了分析。从研究中可以看出,主要的生存节点包括强大的政治联系、社会资本、缺乏政策执行、混乱的货币体系和适应当前环境的设施转换。提出了一个框架,为中小型企业在严重危机运营环境中管理其业务提供见解和工具。这篇文章缩小了发展中国家中小企业危机管理和复原力文献的差距。
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引用次数: 0
". . . If We Don't Scare You, You're Already Dead!": A Study of Imagery and Language Used on Fright Tourism Advertising “……如果我们不吓你,你就已经死了!”:恐怖旅游广告中的形象与语言研究
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2023-03-24 DOI: 10.3727/154427223x16717265382750
Susan Weidmann
In fright tourism, an unusual combination of human emotions such as fun and fear are experienced by tourists through activities such as haunted house visits and ghost tours. This study explores advertising materials for fright tourism attractions, including how business owners design them, and how potential visitors respond to them. The study aimed to examine how fright tourism attractions use text and images to convey the emotions customers may experience at the attraction, and affective response generated in visitors to these advertising materials, specifically tourist brochures. Data were obtained through interviews with business owners of fright tourism attractions and focus groups of potential visitors to discuss fright tourism advertising brochure design, and determine what affective responses were intended and subsequently generated (or not) by the tourism brochures. Findings from the research include that emotions and feelings are ambiguous terms that are often used interchangeably, and generic horror imagery is often used to communicate emotions through fright tourism brochures; however, perceptions of horror are highly subjective. This study helps broaden our understanding of the emotions experienced at fright tourism attractions, and how those emotions can be communicated through advertising materials.
在恐怖旅游中,游客通过参观鬼屋和幽灵之旅等活动,体验到人类情感的不同寻常的结合,如乐趣和恐惧。这项研究探讨了恐怖旅游景点的广告材料,包括企业主如何设计它们,以及潜在游客如何回应它们。这项研究旨在检验旅游景点是如何利用文本和图像来传达顾客在景点可能体验到的情绪的,以及游客对这些广告材料,特别是旅游手册产生的情感反应。数据是通过采访恐怖旅游景点的企业主和潜在游客的焦点小组来获得的,以讨论恐怖旅游广告宣传册的设计,并确定旅游宣传册的意图和随后产生的(或不产生的)情感反应。研究结果包括,情绪和感受是一个模糊的术语,通常可以互换使用,通用的恐怖图像通常用于通过恐怖旅游手册传达情绪;然而,对恐怖的感知是高度主观的。这项研究有助于拓宽我们对恐怖旅游景点所经历的情绪的理解,以及如何通过广告材料来传达这些情绪。
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引用次数: 0
Backpackers' Order and Visit Length in an Urban World Heritage Destination: an Analysis Using Ordered Logit and Linear Models 城市世界遗产地背包客的顺序和参观时间——基于有序Logit和线性模型的分析
IF 1.7 Q3 Business, Management and Accounting Pub Date : 2023-03-24 DOI: 10.3727/154427223x16717265382796
M. Martins, Paulo Mourão, Rui Augustoda Costa
Described as a group of independent travelers with flexible itineraries and without substantial time constraints, backpackers constitute one of the tourist segments that has drawn the attention of many researchers around the world. However, little is known about how this segment of travelers behaves in destinations from a space–time perspective. The purpose of this study is to examine the relevance of the order and visit length on backpackers' space–time behavior in an urban world heritage destination. Using geographic information system (GIS) software, the sequence and the length of the visit were identified. To analyze the order of the places visited, we used the ordered logit method and to study the duration dimension a multivariate equation, estimated by OLS with heteroskedasticity robust errors, was selected. The results showed that no variable in particular influences the order of the places visited in any of the parishes simultaneously, reinforcing the underlying randomness in relation to the order in which destination parishes are visited. Length of stay is mostly influenced by factors related to mobility conditions as well as factors exogenous to tourists' decision-making capacity.
背包客被描述为一组行程灵活、没有时间限制的独立旅行者,是吸引世界各地许多研究人员关注的旅游群体之一。然而,从时空的角度来看,这部分旅行者在目的地的行为却鲜为人知。本研究的目的是检验世界遗产城市目的地的顺序和访问时间对背包客时空行为的相关性。使用地理信息系统(GIS)软件,确定了访问的顺序和时间长度。为了分析访问地点的顺序,我们使用有序logit方法,并研究持续时间维度,选择了一个多变量方程,该方程由具有异方差鲁棒误差的OLS估计。结果表明,没有任何变量特别影响同时访问任何教区的地点顺序,这加强了与目的地教区访问顺序相关的潜在随机性。停留时间主要受流动条件相关因素以及游客决策能力外生因素的影响。
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引用次数: 0
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Tourism Review International
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