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CSR CSR公司
IF 3 Q3 BUSINESS Pub Date : 2016-12-01 DOI: 10.1177/1524500416631942
G. Hastings
Corporate social responsibility (CSR), with its subdisciplines of corporate social marketing (CSM) and cause-related marketing (CRM), has an axiomatically attractive ring. The idea of publicly traded corporations doing good deeds and behaving well seems self-evidently desirable, and any addition to humankind’s pool of social responsibility is surely to be welcomed. So when a multinational offers to provide books for British school children, support indigenous rights in the Americas, or fund child literacy programs in Malawi, the temptation is simply to say “thank you kind sir and more power to your elbow.” However, all that glisters is not gold and good deeds are not always what they seem; a kiss can be a mark of love or an act of betrayal. So we need to look further, beyond the immediate act, and examine motives, repercussions, and morality before we decide. We marketers, of all people, should look carefully at the price tag before we make the purchase. And when we do so with CSR, CSM, and CRM, it becomes clear that the costs are simply unaffordable. In this article, I adopt an uncompromisingly critical stance. I do so because helping those in need, who have fallen on hard times or are less fortunate than ourselves, and to do so without expectation of return or advantage, is the defining quality of our humanity. When we allow this to be co-opted and distorted for commercial advantage, we create a profound moral hazard.
企业社会责任(CSR)及其分支学科企业社会营销(CSM)和事业相关营销(CRM)具有不言自明的吸引力。上市公司做好事和行为良好的想法似乎是不言而喻的可取之处,任何增加人类社会责任的做法肯定会受到欢迎。因此,当一家跨国公司提出为英国学生提供书籍,支持美洲土著居民的权利,或资助马拉维的儿童扫盲计划时,人们的诱惑只是说:“谢谢你,善良的先生,祝你好运。”然而,闪光的并不都是金子,善行并不总是表面上的那样;一个吻可以是爱的标志,也可以是背叛的行为。因此,我们需要看得更远,超越眼前的行为,在决定之前检查动机、后果和道德。我们营销人员,尤其是所有人,在购买之前应该仔细查看价格标签。当我们在CSR, CSM和CRM中这样做时,很明显成本是无法承受的。在这篇文章中,我采取了毫不妥协的批评立场。我这样做是因为帮助那些有需要的人,那些陷入困境或比我们不幸的人,不期望回报或好处,这是我们人性的本质。当我们允许这一点被商业利益所利用和扭曲时,我们就制造了深刻的道德风险。
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引用次数: 2
Understanding Women's Preconception Health Goals: Audience Segmentation Strategies for a Preconception Health Campaign. 了解妇女孕前健康目标:孕前健康运动的受众细分策略。
IF 3 Q3 BUSINESS Pub Date : 2014-09-01 Epub Date: 2014-05-13 DOI: 10.1177/1524500414534421
Molly Lynch, Linda Squiers, Megan A Lewis, Rebecca Moultrie, Julia Kish-Doto, Vanessa Boudewyns, Carla Bann, Denise M Levis, Elizabeth W Mitchell

This article discusses the social marketing planning process and strategies used to design a preconception health campaign, Show Your Love, launched in February 2013. Developing a social marketing strategy for preconception health is a challenging endeavor, in part because preconception health represents a set of diverse behaviors and the audience for the campaign is quite large, encompassing all women of childbearing age whether they intend to become pregnant or not. The network of organizations implementing the campaign, the National Preconception Health Consumer Workgroup, required a broad audience segmentation strategy; therefore, two large audiences were selected. This commentary describes the two primary audiences selected for the campaign based on the Transtheoretical Model-intenders (those in contemplation, preparation, and action) and nonintenders (precontemplators)-and explores how levels of knowledge, motivations, the campaign product, and the campaign goals are distinct for each audience. Additionally, the authors describe potential extensions to the segmentation strategy that could offer finer grained approaches for social marketers who may be building on the Show Your Love campaign or designing other programs in this area.

这篇文章讨论了社会营销规划过程和策略,用于设计一个先入之见的健康活动,展示你的爱,在2013年2月推出。为孕前健康制定社会营销战略是一项具有挑战性的工作,部分原因是孕前健康代表了一系列不同的行为,而且该运动的受众相当大,包括所有育龄妇女,无论她们是否打算怀孕。执行该运动的组织网络,即全国孕前保健消费者工作组,需要一项广泛的受众细分战略;因此,选择了两个大的受众。这篇评论描述了基于跨理论模型为活动选择的两种主要受众——意图者(那些在思考、准备和行动的人)和非意图者(预先者)——并探讨了每个受众的知识水平、动机、活动产品和活动目标是如何不同的。此外,作者还描述了细分策略的潜在扩展,可以为社会营销人员提供更细粒度的方法,这些营销人员可能正在建立“展示你的爱”活动或在该领域设计其他项目。
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引用次数: 15
Applying Quantitative Approaches to the Formative Evaluation of Antismoking Campaign Messages. 应用定量方法对禁烟运动信息的形成性评价。
IF 3 Q3 BUSINESS Pub Date : 2013-12-01 DOI: 10.1177/1524500413506004
Sarah Parvanta, Laura Gibson, Heather Forquer, Dina Shapiro-Luft, Lorraine Dean, Derek Freres, Caryn Lerman, Giridhar Mallya, Mihaela Moldovan-Johnson, Andy Tan, Joseph Cappella, Robert Hornik

This article shares an in-depth summary of a formative evaluation that used quantitative data to inform the development and selection of promotional ads for the antismoking communication component of a social marketing campaign. A foundational survey provided cross-sectional data to identify beliefs about quitting smoking that campaign messages should target, as well as beliefs to avoid. Pretesting draft ads against quantitative indicators of message effectiveness further facilitated the selection and rejection of final campaign ads. Finally, we consider lessons learned from the process of balancing quantitative methods and judgment to make formative decisions about more and less promising persuasive messages for campaigns.

这篇文章分享了一个形成性评估的深入总结,该评估使用定量数据来为社会营销活动中禁烟传播部分的促销广告的开发和选择提供信息。一项基础调查提供了横截面数据,以确定运动信息应该针对的戒烟信念,以及应该避免的信念。根据信息有效性的定量指标对广告草案进行预测试,进一步促进了最终广告的选择和拒绝。最后,我们考虑从平衡定量方法和判断的过程中吸取的教训,以对更有希望和更少有说服力的广告进行形成性决策。
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引用次数: 26
Psychographic Segments of College Females and Males in Relation to Substance Use Behaviors. 与药物使用行为有关的大学男女心理特征。
IF 3 Q3 BUSINESS Pub Date : 2013-09-01 DOI: 10.1177/1524500413495401
Tiffany Ashley Suragh, Carla J Berg, Eric J Nehl

Objectives: A common commercial marketing segmentation technique is to divide a population into groups based on psychographic characteristics (i.e., attitudes and interests). We used this approach to define segments of female and male college students and examine substance use differences.

Method: We administered an online survey to 24,055 students at six colleges in the Southeastern United States (response rate 20.1%, n = 4,840), obtaining complete data from 3,469 participants. We assessed sociodemographics, psychographic factors such as those used by the tobacco industry to define market segments, and substance use (cigarettes, other tobacco products, alcohol, and marijuana). Cluster analysis was conducted among females and males using 15 psychographic measures (sensation seeking, Big Five personality traits, and nine measures adapted from tobacco industry documents), identifying three segments per sex.

Results: Safe responsibles were characterized by high levels of agreeableness, conscientiousness, emotional stability, academic achievement, and religious service attendance. Stoic individualists were characterized by low extraversion, sensation seeking, and openness. Thrill-seeking socializers were characterized by high levels of sensation seeking and extraversion. Among females, thrill-seeking socializers were significantly more likely than safe responsibles to have used any substance in the prior 30 days (odds ratio [OR] = 2.04, 95% confidence interval [CI] [1.65, 2.52]; Nagelkerke R2 = .084). Among males, stoic individualists (OR = 1.50, CI [1.08, 2.08]) and thrill-seeking socializers (OR = 1.53, CI [1.09, 2.13]) were more likely than safe responsibles to have used substances in the past 30 days (Nagelkerke R2: .109).

Conclusion: Psychographic segmentation can identify young adult subgroups with differing psychographic and substance use profiles and inform health campaigns and messaging targeting youth.

目标:一种常见的商业营销细分技术是根据心理特征(即态度和兴趣)将人口划分为不同的群体。我们使用这种方法来界定女大学生和男大学生的群体,并研究药物使用的差异:我们对美国东南部六所大学的 24,055 名学生进行了在线调查(回复率为 20.1%,n = 4,840),获得了 3,469 名参与者的完整数据。我们评估了社会人口统计学、心理因素(如烟草行业用来定义细分市场的因素)和药物使用(香烟、其他烟草产品、酒精和大麻)。利用 15 项心理测量(寻求感觉、大五人格特质和 9 项改编自烟草行业文件的测量)对女性和男性进行了聚类分析,确定了每个性别的三个细分市场:安全责任型人格的特点是具有较高的合群性、自觉性、情绪稳定性、学业成绩和宗教服务出席率。委曲求全的个人主义者的特点是外向性、寻求感觉和开放性较低。寻求刺激的社会活动者的特点是寻求感觉和外向性水平较高。在女性中,寻求刺激的社交者在过去 30 天内使用过任何药物的可能性明显高于安全责任者(几率比 [OR] = 2.04,95% 置信区间 [CI] [1.65, 2.52];Nagelkerke R2 = 0.084)。在男性中,坚毅的个人主义者(OR = 1.50,CI [1.08,2.08])和追求刺激的社交主义者(OR = 1.53,CI [1.09,2.13])比安全责任主义者更有可能在过去 30 天内使用过药物(Nagelkerke R2:.109):心理细分可以识别具有不同心理和药物使用特征的年轻成人亚群,为针对年轻人的健康活动和信息传播提供参考。
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引用次数: 0
Storm-Related Carbon Monoxide Poisoning: An Investigation of Target Audience Knowledge and Risk Behaviors. 与风暴相关的一氧化碳中毒:目标受众知识和风险行为的调查。
IF 3 Q3 BUSINESS Pub Date : 2013-01-01 DOI: 10.1177/1524500413493426
Scott A Damon, Jon A Poehlman, Douglas J Rupert, Peyton N Williams

Carbon monoxide (CO) poisonings in the United States consistently occur when residents improperly use portable gasoline-powered generators and other tools following severe storms and power outages. However, protective behaviors-such as installing CO alarms and placing generators more than 20 feet away from indoor structures-can prevent these poisonings. This study identified knowledge, attitudes, and beliefs that lead consumers to adopt risk and protective behaviors for storm-related CO poisoning and post-storm generator use. Four focus groups (32 participants in total) were conducted with generator owners in winter and summer storm-prone areas to explore home safety, portable generator use, CO poisoning knowledge, and generator safety messages. Discussions were transcribed, and findings analyzed using an ordered meta-matrix approach. Although most generator owners were aware of CO poisoning, many were unsure what constitutes a safe location for generator operation and incorrectly stated that enclosed areas outside the home-such as attached garages, sheds, and covered porches-were safe. Convenience and access to appliances often dictated generator placement. Participants were receptive to installing CO alarms in their homes but were unsure where to place them. These findings suggest a deficit in understanding how to operate portable generators safely and a need to correct misconceptions around safe placement. In terms of behavioral price, the simple installation and maintenance of inexpensive CO alarms may be the most important strategy for ultimately protecting homes from both storm-related and other CO exposures.

在美国,当居民在严重风暴和停电后不正确地使用便携式汽油发电机和其他工具时,经常发生一氧化碳中毒。然而,保护行为——比如安装一氧化碳报警器,把发电机放在离室内建筑20英尺远的地方——可以防止这些中毒。本研究确定了导致消费者采取与风暴相关的CO中毒和风暴后发电机使用的风险和保护行为的知识、态度和信念。四个焦点小组(共32名参与者)与冬季和夏季易受风暴影响地区的发电机业主进行了调查,以探讨家庭安全、便携式发电机的使用、CO中毒知识和发电机安全信息。对讨论进行转录,并使用有序元矩阵方法对结果进行分析。虽然大多数发电机的主人都知道一氧化碳中毒,但许多人不确定什么是发电机运行的安全地点,并错误地说,房子外面的封闭区域——比如附属车库、棚屋和有盖的门廊——是安全的。方便和访问电器往往决定发电机的位置。参与者接受在家中安装一氧化碳报警器,但不确定在哪里安装。这些发现表明,在了解如何安全操作便携式发电机方面存在缺陷,需要纠正有关安全放置的误解。就行为价格而言,简单的安装和维护廉价的CO报警器可能是最终保护家庭免受风暴相关和其他CO暴露的最重要策略。
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引用次数: 8
The Second Phase of a Social Marketing Approach to a Successful Oral Cancer Case-Finding Pilot 一个成功的口腔癌病例发现试点的社会营销方法的第二阶段
IF 3 Q3 BUSINESS Pub Date : 2011-12-01 DOI: 10.1080/15245004.2011.620684
R. Lowry, A. Archer, D. Howe, S. Hiom
This is the second phase of a successful social marketing intervention for mouth cancer detection. The objective is to implement a social marketing oral cancer pilot case-finding service for an at-risk population. Phase two enhanced the original project, which used specific awareness-raising techniques in a defined catchment population to engage with those at risk for oral cancer. It also encouraged them to seek early case-finding and diagnosis or elimination from follow-up in a uniquely designed case-finding/referral intervention based on social marketing techniques. Phase two features included on-street recruiting and mapping of the target audience. The total target population for the intervention was identified, and a significant proportion was reached and drawn into contact with the service. The system developed proved that it is possible to define, identify, and engage with a hard-to-reach target population at risk for a serious disease and draw significant numbers into case-finding/health service contact. This intervention illustrates the value of complex target population tracking systems, the value of using techniques to map target populations, the application of social marketing techniques in drawing in a hard-to-reach target audience, and how much social marketing is about the product or service, rather than just the communication strategy.
这是口腔癌检测成功的社会营销干预的第二阶段。目标是为高危人群实施一项社会营销口腔癌试点病例发现服务。第二阶段加强了最初的项目,在确定的集水区人口中使用特定的提高认识技术,与有口腔癌风险的人接触。它还鼓励他们在基于社会营销技术的独特设计的病例发现/转诊干预中寻求早期病例发现和诊断或从随访中消除。第二阶段的特点包括在街上招募和绘制目标受众的地图。确定了干预措施的总目标人口,并使很大一部分人接触到该服务。开发的系统证明,有可能确定、识别和接触难以接触的有严重疾病风险的目标人群,并吸引大量人群进行病例发现/卫生服务联系。这种干预说明了复杂的目标人群跟踪系统的价值,使用技术来绘制目标人群的价值,在吸引难以接近的目标受众方面应用社会营销技术的价值,以及社会营销在多大程度上是关于产品或服务的,而不仅仅是沟通策略。
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引用次数: 0
Social Marketing: 10 Years On 《社会营销:10年
IF 3 Q3 BUSINESS Pub Date : 2011-12-01 DOI: 10.1080/15245004.2011.629891
J. Lindenberger
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引用次数: 0
Delivering The Heart Truth® to Women Through Community Education 通过社区教育向妇女传递心灵真理®
IF 3 Q3 BUSINESS Pub Date : 2011-12-01 DOI: 10.1080/15245004.2011.620682
Terry L. Long, A. Taubenheim, Sally McDonough, P. Austin, J. Wayman, S. Temple
The Heart Truth® is a national education campaign sponsored by the National Heart, Lung, and Blood Institute of the National Institutes of Health, U.S. Department of Health and Human Services, to raise awareness among women that heart disease is their leading cause of death and to motivate them to take action for heart health. Launched in 2002 as a brand-driven social marketing effort, the campaign created the Red Dress as the national symbol for women and heart disease awareness. With the brand as a driving force, the campaign has made substantial progress toward its goal through a three-part implementation strategy: partnership development, media relations and use of social media, and education at the community level. This article reports on the development and results of the campaign's community programs that have delivered its messages and materials locally, especially to African-American and Hispanic women, two groups disproportionately affected by heart disease. Most of the local efforts were a mix of communitywide awareness building and more intensive small-group education. The article reports on lessons learned, including pros and cons of working through national organizations with local infrastructures, the advantage of using existing turnkey materials, and the implications of the choice to use scarce resources for educational programming rather than extensive formal evaluation.
心脏真相®是由美国卫生和人类服务部国家卫生研究院的国家心脏、肺和血液研究所赞助的一项全国性教育活动,旨在提高妇女对心脏病是其主要死亡原因的认识,并激励她们为心脏健康采取行动。作为一项由品牌驱动的社会营销活动,该活动于2002年启动,使红色连衣裙成为女性和心脏病意识的国家象征。在品牌的推动下,通过合作伙伴关系发展、媒体关系和社交媒体的使用以及社区层面的教育,该活动在实现目标方面取得了实质性进展。本文报道了该运动的社区项目的发展和结果,这些项目在当地传递了信息和材料,特别是对非裔美国人和西班牙裔妇女,这两个群体受心脏病的影响尤为严重。当地的大部分努力都是在社区范围内建立意识和更密集的小组教育。本文报告了所获得的经验教训,包括通过国家组织与当地基础设施合作的利弊,使用现有交钥匙材料的优势,以及选择将稀缺资源用于教育规划而不是广泛的正式评估的含义。
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引用次数: 4
Helping with All Your Heart: The Effect of Cardioids Cue on Compliance to a Request for Humanitarian Aid 全心全意地帮助:类心提示对人道主义援助请求的遵从的影响
IF 3 Q3 BUSINESS Pub Date : 2011-12-01 DOI: 10.1080/15245004.2011.620683
N. Guéguen, Céline Jacob, V. Charles-Sire
Some studies have shown that figurative cues, presented in the immediate environment of an individual, can affect his or her later behavior. This effect was applied in a fundraising context. In 12 bakeries, a pink opaque donation box was placed near the cash register with a message soliciting donations for a humanitarian project. The moneybox had a cardioids (heart-like) shape, a round shape, or a square shape. Results showed that more donations were found with the moneybox with the cardioids shape. The spreading activation theory is used to explain these results.
一些研究表明,在一个人的直接环境中出现的比喻性线索可以影响他或她后来的行为。这一效应被应用于筹款活动中。在12家面包店,收银机附近放置了一个粉红色的不透明捐款箱,上面写着为人道主义项目募捐的信息。钱箱的形状有心形、圆形或方形。结果显示,心形钱箱的捐款额更多。用扩散激活理论解释了这些结果。
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引用次数: 9
A Huge Inhale of Hope 吸入巨大的希望
IF 3 Q3 BUSINESS Pub Date : 2011-12-01 DOI: 10.1080/15245004.2011.624487
Bill Smith
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引用次数: 0
期刊
Social Marketing Quarterly
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