Geographic Information Systems (GIS) are used by government, researchers and businesses in a wide range of domains including economic development, environmental management, education, health, human services, infrastructure management, and disaster response. Most experts agree that the most expensive part of a GIS program is the creation of spatial data. Some estimate that as much as 80 percent of the cost of any application is attributable to the expenses of acquiring and geo-coding information (Thapa and Bosler, 1992). Often the information needs of different GIS applications overlap and data created by one organization can be used by others. Data sharing can therefore help reduce costs of GIS application development and yield considerable benefits and efficiencies. To achieve this purpose, the State of New York has implemented a GIS Coordination Program which features an Internet-based GIS Clearinghouse operated by the New York State Library (Dawes and Eglene, 1998). In this program, the Library acts as a critical implementer and value-added facilitator of an important new state information policy that has influence over spatial data development, exchange, and use at all levels of government and in the private and not-for-profit sectors. The Clearinghouse provides the conceptual framework and operational platform for a fully functioning data cooperative which is the heart of the New York State GIS Data Sharing Policy. The Library-based Clearinghouse has become the essential portal to many newly identified information resources. It organizes the data descriptions, provides a publicly available and easy-to-use means of access, promotes sharing, points the way to education and other services, and generally makes possible the vision of a living data resource.
{"title":"The Internet, the state library and the implementation of statewide information policy: the case of the NYS GIS clearinghouse","authors":"S. Dawes, S. Oskam","doi":"10.4018/JGIM.1999100104","DOIUrl":"https://doi.org/10.4018/JGIM.1999100104","url":null,"abstract":"Geographic Information Systems (GIS) are used by government, researchers and businesses in a wide range of domains including economic development, environmental management, education, health, human services, infrastructure management, and disaster response. Most experts agree that the most expensive part of a GIS program is the creation of spatial data. Some estimate that as much as 80 percent of the cost of any application is attributable to the expenses of acquiring and geo-coding information (Thapa and Bosler, 1992). Often the information needs of different GIS applications overlap and data created by one organization can be used by others. Data sharing can therefore help reduce costs of GIS application development and yield considerable benefits and efficiencies. To achieve this purpose, the State of New York has implemented a GIS Coordination Program which features an Internet-based GIS Clearinghouse operated by the New York State Library (Dawes and Eglene, 1998). In this program, the Library acts as a critical implementer and value-added facilitator of an important new state information policy that has influence over spatial data development, exchange, and use at all levels of government and in the private and not-for-profit sectors. The Clearinghouse provides the conceptual framework and operational platform for a fully functioning data cooperative which is the heart of the New York State GIS Data Sharing Policy. The Library-based Clearinghouse has become the essential portal to many newly identified information resources. It organizes the data descriptions, provides a publicly available and easy-to-use means of access, promotes sharing, points the way to education and other services, and generally makes possible the vision of a living data resource.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"27-33"},"PeriodicalIF":4.7,"publicationDate":"1999-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70493478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper presents findings from two separate public library Internet connectivity surveys conducted in the United States and Victoria, Australia. The primary survey goals were to assess U.S. and Victoria public library involvement with and use of the Internet. The surveys found considerable progress in U.S. and Victoria public library Internet connectivity. This article argues, however, that connectivity is not the same as the provision of network-based services. Thus, this article identifies issues that public librarians, policy makers, and researchers should consider as public libraries make the transition to the electronic networked environment and increasingly provide electronic services.
{"title":"U.S. and Australian public libraries and the Internet: connectivity issues and policy implications","authors":"J. Bertot","doi":"10.4018/JGIM.1999100103","DOIUrl":"https://doi.org/10.4018/JGIM.1999100103","url":null,"abstract":"This paper presents findings from two separate public library Internet connectivity surveys conducted in the United States and Victoria, Australia. The primary survey goals were to assess U.S. and Victoria public library involvement with and use of the Internet. The surveys found considerable progress in U.S. and Victoria public library Internet connectivity. This article argues, however, that connectivity is not the same as the provision of network-based services. Thus, this article identifies issues that public librarians, policy makers, and researchers should consider as public libraries make the transition to the electronic networked environment and increasingly provide electronic services.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"18-26"},"PeriodicalIF":4.7,"publicationDate":"1999-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70492916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Telecommunications Act of 1996 (P.L. 104-104) provided sweeping reforms to the US telecommunications industry, to developing concepts and applications of Universal Service, and to supporting libraries and schools to connect to the global networked information environment. Indeed, the Clinton Administration has a long record of supporting improved and equitable access, to the Internet and supporting public libraries in that role. But the Universal Service aspects of the law, and especially the awarding of monies to schools and libraries through the E-rate, to support Universal Service continue to be controversial (Gilroy, 1999). For a combination of reasons, it may be that the expectations of how public libraries will serve to promote equitable access to the Internet and a range of networked services and resources are simply unreasonable, are unfunded, and unlikely to be realized. A question to consider is the degree to which public libraries can: take on additional responsibilities for providing community access to the Internet; assist residents in how to best use the Internet so they can find the services and resources needed; and deploy a range of networking infrastructure, hardware, and software are needed for high quality public access to the Internet.
{"title":"Equitable access to the global networked environment through U.S. public libraries: too little too late?","authors":"C. McClure","doi":"10.4018/JGIM.1999100105","DOIUrl":"https://doi.org/10.4018/JGIM.1999100105","url":null,"abstract":"The Telecommunications Act of 1996 (P.L. 104-104) provided sweeping reforms to the US telecommunications industry, to developing concepts and applications of Universal Service, and to supporting libraries and schools to connect to the global networked information environment. Indeed, the Clinton Administration has a long record of supporting improved and equitable access, to the Internet and supporting public libraries in that role. But the Universal Service aspects of the law, and especially the awarding of monies to schools and libraries through the E-rate, to support Universal Service continue to be controversial (Gilroy, 1999). For a combination of reasons, it may be that the expectations of how public libraries will serve to promote equitable access to the Internet and a range of networked services and resources are simply unreasonable, are unfunded, and unlikely to be realized. A question to consider is the degree to which public libraries can: take on additional responsibilities for providing community access to the Internet; assist residents in how to best use the Internet so they can find the services and resources needed; and deploy a range of networking infrastructure, hardware, and software are needed for high quality public access to the Internet.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"34-36"},"PeriodicalIF":4.7,"publicationDate":"1999-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70493577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Singapore government together with private and semi-government organizations has embarked on several projects to promote the use of IT and transform Singapore into an information hub. This is in line with attempts to transform Singapore economy from a labor intensive to a knowledge-based economy. The government has realized the vital role of libraries and the need to transform these libraries into more dynamic information centers. This involved upgrading and expanding the existing library facilities, encourage libraries to use IT in all aspects of their operations and finally upgrade the library professional skills. Some of the projects that have been realized include IT2000 Plan, Singapore One Network, Library 2000 initiative, TiARA (Timely information for All, Affordable and Relevant) Project and E-Commerce Business Plan. All major libraries in Singapore are trying to utilize and take advantage of the Internet technology. They are currently using the Internet for communication, surfing, publishing of local information, and e-commerce for acquisition.
{"title":"Libraries and the Internet in Singapore","authors":"A. Chaudhry, Suliman Al-Hawamdeh","doi":"10.4018/JGIM.1999100102","DOIUrl":"https://doi.org/10.4018/JGIM.1999100102","url":null,"abstract":"Singapore government together with private and semi-government organizations has embarked on several projects to promote the use of IT and transform Singapore into an information hub. This is in line with attempts to transform Singapore economy from a labor intensive to a knowledge-based economy. The government has realized the vital role of libraries and the need to transform these libraries into more dynamic information centers. This involved upgrading and expanding the existing library facilities, encourage libraries to use IT in all aspects of their operations and finally upgrade the library professional skills. Some of the projects that have been realized include IT2000 Plan, Singapore One Network, Library 2000 initiative, TiARA (Timely information for All, Affordable and Relevant) Project and E-Commerce Business Plan. All major libraries in Singapore are trying to utilize and take advantage of the Internet technology. They are currently using the Internet for communication, surfing, publishing of local information, and e-commerce for acquisition.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"12-17"},"PeriodicalIF":4.7,"publicationDate":"1999-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70492826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Presented at ICIS’97 in a Panel on “What is different with information technology implementation in less developed countries and why should we care?’
{"title":"THE EXPERT’S OPINION: Why We Care","authors":"M. Muhsin","doi":"10.4018/JGIM.1999070105","DOIUrl":"https://doi.org/10.4018/JGIM.1999070105","url":null,"abstract":"Presented at ICIS’97 in a Panel on “What is different with information technology implementation in less developed countries and why should we care?’","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"40-44"},"PeriodicalIF":4.7,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70493105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study tests the multi-cultural applicability of Huber’s technological imperative framework by comparing the effects of the adoption of a new telecommunication technology, cellular phones, on the behavior of the sales force in several industry sectors in France and the U.S. The study investigates three areas of interest. First, the study finds that, though the sales strategies are the same in both countries, the actual behavior of the sales force to attain these strategic goals differs. Second, a comparison of these differences with the variables in Huber’s theory shows that the differences in the variables are consistent with the sales representative behavior in the two countries. Third, the study asks what effect the use of cell phones has had on sales force behavior. Analysis on all the data combined shows the predicted results of new technology adoption—a shortening of decision making time occurs in both countries. When the data is stratified by country, however, changes in variables in the U.S. support Huber’s theory, those from France do not. These results indicate a cultural bias in the generation of theory that has important implications for cross-cultural research.
{"title":"Organizational impacts of new communication technology: a comparison of cellular phone adoption in France and the United States","authors":"Patricia J. Carlson, Beverly K. Kahn, F. Rowe","doi":"10.4018/JGIM.1999070102","DOIUrl":"https://doi.org/10.4018/JGIM.1999070102","url":null,"abstract":"This study tests the multi-cultural applicability of Huber’s technological imperative framework by comparing the effects of the adoption of a new telecommunication technology, cellular phones, on the behavior of the sales force in several industry sectors in France and the U.S. The study investigates three areas of interest. First, the study finds that, though the sales strategies are the same in both countries, the actual behavior of the sales force to attain these strategic goals differs. Second, a comparison of these differences with the variables in Huber’s theory shows that the differences in the variables are consistent with the sales representative behavior in the two countries. Third, the study asks what effect the use of cell phones has had on sales force behavior. Analysis on all the data combined shows the predicted results of new technology adoption—a shortening of decision making time occurs in both countries. When the data is stratified by country, however, changes in variables in the U.S. support Huber’s theory, those from France do not. These results indicate a cultural bias in the generation of theory that has important implications for cross-cultural research.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"19-29"},"PeriodicalIF":4.7,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70492951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Dasgupta, Devraj Agarwal, A. Ioannidis, S. Gopalakrishnan
Advances in new information technology and changes in the global environment have made it increasingly difficult for organizations to make decisions regarding information technology adoption. Moreover, information systems in a global environment are influenced by different cultures, laws, information technology infrastructure, and the availability and role of skilled personnel. Information systems research has traditionally focused on organizations in US and UK without considering how these frameworks and models can be applied and extended to developing countries. In this study of 46 firms we examine the determinants of process-based information technology adoption in the Indian manufacturing sector. Although there are many differences like the type of organizations, and the technology available, between developing and developed countries, we found that factors that influence information technology adoption are similar. Our results showed that organizational factors like a firm’s culture and size, and environmental factors like competition faced by firms, government policies, and market forces like exchange rates and computer prices, have a significant impact on information technology adoption decisions made by firms. We also found that the role of management information systems personnel has a negative impact on adoption.
{"title":"Determinants of information technology adoption: an extension of existing models to firms in a developing country","authors":"S. Dasgupta, Devraj Agarwal, A. Ioannidis, S. Gopalakrishnan","doi":"10.4018/JGIM.1999070103","DOIUrl":"https://doi.org/10.4018/JGIM.1999070103","url":null,"abstract":"Advances in new information technology and changes in the global environment have made it increasingly difficult for organizations to make decisions regarding information technology adoption. Moreover, information systems in a global environment are influenced by different cultures, laws, information technology infrastructure, and the availability and role of skilled personnel. Information systems research has traditionally focused on organizations in US and UK without considering how these frameworks and models can be applied and extended to developing countries. In this study of 46 firms we examine the determinants of process-based information technology adoption in the Indian manufacturing sector. Although there are many differences like the type of organizations, and the technology available, between developing and developed countries, we found that factors that influence information technology adoption are similar. Our results showed that organizational factors like a firm’s culture and size, and environmental factors like competition faced by firms, government policies, and market forces like exchange rates and computer prices, have a significant impact on information technology adoption decisions made by firms. We also found that the role of management information systems personnel has a negative impact on adoption.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"30-40"},"PeriodicalIF":4.7,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70492971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A growing body of knowledge is being accumulated in the area of global information management (GIM). Research in this area has grown significantly in the 1990s. Not only are established IS journals publishing an increasing amount in this area but there are now specific journals devoted to the major issues in the development, use and management of global information systems. However, much of this research has been limited to isolated survey studies, or case studies into particular aspects of GIM. This has resulted in a rather disjointed and ad-hoc development of this literature that now needs some structure to further its development. The purpose of this paper is to provide a framework for research into GIM. It is intended to be a manifesto for research in this area and a challenge to researchers to consider studying a number of potentially productive sub-areas of GIM that the framework has identified as being unstudied or under studied. This research framework builds on the general IS framework of Ives, Hamilton and Davis (1980) and surveys the GIM published literature for the past 9 years. The application of this literature to the Ives, Hamilton, Davis framework indicates where much GIM research has been conducted and where further research needs to be done.
{"title":"A research manifesto for global information management","authors":"R. Gallupe, Felix B. Tan","doi":"10.4018/JGIM.1999070101","DOIUrl":"https://doi.org/10.4018/JGIM.1999070101","url":null,"abstract":"A growing body of knowledge is being accumulated in the area of global information management (GIM). Research in this area has grown significantly in the 1990s. Not only are established IS journals publishing an increasing amount in this area but there are now specific journals devoted to the major issues in the development, use and management of global information systems. However, much of this research has been limited to isolated survey studies, or case studies into particular aspects of GIM. This has resulted in a rather disjointed and ad-hoc development of this literature that now needs some structure to further its development. The purpose of this paper is to provide a framework for research into GIM. It is intended to be a manifesto for research in this area and a challenge to researchers to consider studying a number of potentially productive sub-areas of GIM that the framework has identified as being unstudied or under studied. This research framework builds on the general IS framework of Ives, Hamilton and Davis (1980) and surveys the GIM published literature for the past 9 years. The application of this literature to the Ives, Hamilton, Davis framework indicates where much GIM research has been conducted and where further research needs to be done.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"42 1","pages":"5-18"},"PeriodicalIF":4.7,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70492796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The increase in business competitiveness forces companies to adopt new technologies to redesign business processes, improve products, and support organizational changes necessary for better performance. The literature on Competitive Intelligence (CI) touts its importance in providing corporate strategic vision to improve company competitiveness and success. To implement their strategic vision companies have to implement changes to their business processes, products, and/or to the organization itself. The voluminous body of literature on the management of change, including sub-areas such as Business Process Reengineering (BPR), Total Quality Management (TQM), and product improvement, implicitly or explicitly propose that company strategic intelligence is a pre-requisite for change, and that effective Information Systems (IS) support is a critical requirement for implementing change. There is some empirical evidence supporting these two hypotheses based on U.S. business organizations and there is little reason to believe that the relationships do not hold for Japanese companies. Whether or not U.S. and Japanese organizations are different in any way along these important variables is an interesting question. A field test of how effectively U.S. and Japanese business organizations are identifying strategic problems and opportunities, how effectively they implement business changes, and use IS technology to do so, was undertaken to empirically explore any differences. Despite the relatively small sample size, the results corroborate the importance of competitive intelligence and IS support for effectively implementing business change in U.S. and Japanese companies. The findings indicate, on the average, American companies are more effective in providing IS support for business change and Japanese companies are more effective in CI activities.
{"title":"Comparing U.S. & Japanese companies on competitive intelligence, IS support, and business change","authors":"T. Guimaraes, O. Sato, Hideaki Kitanakaa","doi":"10.4018/JGIM.1999070104","DOIUrl":"https://doi.org/10.4018/JGIM.1999070104","url":null,"abstract":"The increase in business competitiveness forces companies to adopt new technologies to redesign business processes, improve products, and support organizational changes necessary for better performance. The literature on Competitive Intelligence (CI) touts its importance in providing corporate strategic vision to improve company competitiveness and success. To implement their strategic vision companies have to implement changes to their business processes, products, and/or to the organization itself. The voluminous body of literature on the management of change, including sub-areas such as Business Process Reengineering (BPR), Total Quality Management (TQM), and product improvement, implicitly or explicitly propose that company strategic intelligence is a pre-requisite for change, and that effective Information Systems (IS) support is a critical requirement for implementing change. There is some empirical evidence supporting these two hypotheses based on U.S. business organizations and there is little reason to believe that the relationships do not hold for Japanese companies. Whether or not U.S. and Japanese organizations are different in any way along these important variables is an interesting question. A field test of how effectively U.S. and Japanese business organizations are identifying strategic problems and opportunities, how effectively they implement business changes, and use IS technology to do so, was undertaken to empirically explore any differences. Despite the relatively small sample size, the results corroborate the importance of competitive intelligence and IS support for effectively implementing business change in U.S. and Japanese companies. The findings indicate, on the average, American companies are more effective in providing IS support for business change and Japanese companies are more effective in CI activities.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"41-49"},"PeriodicalIF":4.7,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70493016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pendray: CBIS is an operating subsidiary of the Cincinnati Bell Group, which is a result of the break-up of AT&T. CBIS grew through acquisition and is now in excess of 400 million dollars a year of business. CBIS’s main business is the processing, on an outsourcing basis, of bills for cellular telephone subscribers. They produce almost 50% of these bills in the USA and they are moving into the PCS market. They also do all of the processing for Cincinnati Bell which includes local service and long distance billing. In the international part of CBIS, they also develop network management software for telephone companies. CBIS is not in that line of business within the U.S. due to the dominance of Bellcore, but overseas this is an attractive market. In the US, CBIS has major operations in Cincinnati, Orlando, and Chicago. CBIS also has two operating units in the UK, one in Bern, Switzerland, based around a project with the Swiss PTT, and another in Utrecht in the Netherlands where they are working with the Dutch PTT on a network management project. CBIS had operations in Melbourne, Australia tied to a large project there which was successfully completed. So basically it’s the classical multi-step approach for an American company going first to Europe, well, first to the UK, then to the rest of Europe, then to Australia, and then to the rest of the world.
{"title":"THE EXPERT’S OPINION","authors":"Fred Niederman","doi":"10.4018/JGIM.1999040105","DOIUrl":"https://doi.org/10.4018/JGIM.1999040105","url":null,"abstract":"Pendray: CBIS is an operating subsidiary of the Cincinnati Bell Group, which is a result of the break-up of AT&T. CBIS grew through acquisition and is now in excess of 400 million dollars a year of business. CBIS’s main business is the processing, on an outsourcing basis, of bills for cellular telephone subscribers. They produce almost 50% of these bills in the USA and they are moving into the PCS market. They also do all of the processing for Cincinnati Bell which includes local service and long distance billing. In the international part of CBIS, they also develop network management software for telephone companies. CBIS is not in that line of business within the U.S. due to the dominance of Bellcore, but overseas this is an attractive market. In the US, CBIS has major operations in Cincinnati, Orlando, and Chicago. CBIS also has two operating units in the UK, one in Bern, Switzerland, based around a project with the Swiss PTT, and another in Utrecht in the Netherlands where they are working with the Dutch PTT on a network management project. CBIS had operations in Melbourne, Australia tied to a large project there which was successfully completed. So basically it’s the classical multi-step approach for an American company going first to Europe, well, first to the UK, then to the rest of Europe, then to Australia, and then to the rest of the world.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"40-44"},"PeriodicalIF":4.7,"publicationDate":"1999-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70492688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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