首页 > 最新文献

Journal of Global Information Management最新文献

英文 中文
A Deep Learning-Based Robot Analysis Model for Semantic Context Capturing by Using Predictive Models in Public Management 基于深度学习的机器人分析模型,在公共管理中利用预测模型捕捉语义内涵
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2024-01-12 DOI: 10.4018/jgim.335900
Zixuan Li, Chengli Wang
In the realm of robotics, the ability to comprehend intricate semantic contexts within diverse environments is paramount for autonomous decision-making and effective human-robot collaboration. This article delves into the realm of enhancing robotic semantic understanding through the fusion of deep learning techniques. This work presents a pioneering approach: integrating several neural network models to analyze robot images, thereby capturing nuanced environmental semantic contexts. The authors augment this analysis with predictive models, enabling the robot to adapt the changing contexts intelligently. Through rigorous experimentation, our model demonstrated a substantial 25% increase in accuracy when compared to conventional methods, showcasing its robustness in real-world applications. This research marks a significant stride toward imbuing robots with sophisticated visual comprehension, paving the way for more seamless human-robot interactions and a myriad of practical applications in the evolving landscape of robotics.
在机器人领域,理解不同环境中错综复杂的语义上下文的能力对于自主决策和有效的人机协作至关重要。本文深入探讨了如何通过融合深度学习技术来增强机器人的语义理解能力。这项工作提出了一种开创性的方法:整合多个神经网络模型来分析机器人图像,从而捕捉细微的环境语义背景。作者用预测模型增强了这种分析,使机器人能够智能地适应不断变化的语境。通过严格的实验,我们的模型与传统方法相比,准确率大幅提高了 25%,展示了其在实际应用中的稳健性。这项研究标志着在为机器人赋予复杂的视觉理解能力方面迈出了重要一步,为实现更无缝的人机交互以及在不断发展的机器人技术领域的大量实际应用铺平了道路。
{"title":"A Deep Learning-Based Robot Analysis Model for Semantic Context Capturing by Using Predictive Models in Public Management","authors":"Zixuan Li, Chengli Wang","doi":"10.4018/jgim.335900","DOIUrl":"https://doi.org/10.4018/jgim.335900","url":null,"abstract":"In the realm of robotics, the ability to comprehend intricate semantic contexts within diverse environments is paramount for autonomous decision-making and effective human-robot collaboration. This article delves into the realm of enhancing robotic semantic understanding through the fusion of deep learning techniques. This work presents a pioneering approach: integrating several neural network models to analyze robot images, thereby capturing nuanced environmental semantic contexts. The authors augment this analysis with predictive models, enabling the robot to adapt the changing contexts intelligently. Through rigorous experimentation, our model demonstrated a substantial 25% increase in accuracy when compared to conventional methods, showcasing its robustness in real-world applications. This research marks a significant stride toward imbuing robots with sophisticated visual comprehension, paving the way for more seamless human-robot interactions and a myriad of practical applications in the evolving landscape of robotics.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2024-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139532676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Enterprise Digital Transformation, Dynamic Capabilities, and ESG Performance 企业数字化转型、动态能力和 ESG 业绩
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2024-01-12 DOI: 10.4018/jgim.335905
Lan Zhang, Yuwei Ye, Zixuan Meng, Ning Ma, Chia-Hui Wu
Digital transformation improves the operational efficiency and perceptual capabilities of businesses and creates a foundation for fulfilling ESG responsibilities. The authors use the theories of technological innovation and dynamic capabilities and select a sample of 4054 listed companies with commercial integration of ESG rating data to explore the mechanisms through which digital transformation affects ESG performance. Dynamic capabilities are further divided into innovation changeability (IT), coordination integration capability (CI), and learning absorption capability (LA) to investigate the mediating effects and summarize the causal path of “digital transformation - dynamic capabilities - ESG performance.” The research focuses on the impact of digital technology on ESG performance with the aim of helping businesses utilize technology more effectively to build dual competitive advantages in digitization and ESG.
数字化转型提高了企业的运营效率和感知能力,为履行ESG责任奠定了基础。作者运用技术创新理论和动态能力理论,选取 4054 家具有商业整合 ESG 评级数据的上市公司作为样本,探讨数字化转型影响 ESG 表现的机制。动态能力又分为创新变革能力(IT)、协调整合能力(CI)和学习吸收能力(LA),考察其中介效应,总结出 "数字化转型-动态能力-ESG绩效 "的因果路径。研究聚焦于数字技术对环境、社会和治理绩效的影响,旨在帮助企业更有效地利用技术,打造数字化和环境、社会和治理的双重竞争优势。
{"title":"Enterprise Digital Transformation, Dynamic Capabilities, and ESG Performance","authors":"Lan Zhang, Yuwei Ye, Zixuan Meng, Ning Ma, Chia-Hui Wu","doi":"10.4018/jgim.335905","DOIUrl":"https://doi.org/10.4018/jgim.335905","url":null,"abstract":"Digital transformation improves the operational efficiency and perceptual capabilities of businesses and creates a foundation for fulfilling ESG responsibilities. The authors use the theories of technological innovation and dynamic capabilities and select a sample of 4054 listed companies with commercial integration of ESG rating data to explore the mechanisms through which digital transformation affects ESG performance. Dynamic capabilities are further divided into innovation changeability (IT), coordination integration capability (CI), and learning absorption capability (LA) to investigate the mediating effects and summarize the causal path of “digital transformation - dynamic capabilities - ESG performance.” The research focuses on the impact of digital technology on ESG performance with the aim of helping businesses utilize technology more effectively to build dual competitive advantages in digitization and ESG.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2024-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139624956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital Supply Chain Management 数字供应链管理
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2024-01-10 DOI: 10.4018/jgim.336285
Haowei Zhang, Yang Lv, Su Zhang, Y. Liu
Digital transformation in supply chain management has garnered significant attention from both industry and academia. Numerous studies have focused on the emerging concept of digital supply chain management (DSCM). In this research, the authors present a background and context of DSCM. Furthermore, they conduct a systematic bibliometric analysis encompassing a dataset of 1053 scholarly papers published from 1995 to 2021. During the literature review, various methods including network analysis, document co-citation analysis, author co-citation analysis, and journal co-citation analysis are employed. The results of the study provide an overview of the concept of DSCM and highlight key authors, affiliations, and countries in the field. Additionally, the study examines emerging research topics, including blockchain technology, digital twin, and circular economy, within the context of DSCM. Finally, limitations and potential direction for future studies are noted. The authors hope this research could provide a basic understanding of DSCM for industries and academics.
供应链管理中的数字化转型引起了业界和学术界的极大关注。许多研究都聚焦于数字供应链管理(DSCM)这一新兴概念。在本研究中,作者介绍了 DSCM 的背景和来龙去脉。此外,他们还对 1995 年至 2021 年间发表的 1053 篇学术论文进行了系统的文献计量分析。在文献综述过程中,他们采用了多种方法,包括网络分析、文献共引分析、作者共引分析和期刊共引分析。研究结果概述了 DSCM 的概念,并重点介绍了该领域的主要作者、附属机构和国家。此外,研究还在 DSCM 的背景下探讨了区块链技术、数字孪生和循环经济等新兴研究课题。最后,还指出了研究的局限性和未来研究的潜在方向。作者希望这项研究能为产业界和学术界提供对 DSCM 的基本认识。
{"title":"Digital Supply Chain Management","authors":"Haowei Zhang, Yang Lv, Su Zhang, Y. Liu","doi":"10.4018/jgim.336285","DOIUrl":"https://doi.org/10.4018/jgim.336285","url":null,"abstract":"Digital transformation in supply chain management has garnered significant attention from both industry and academia. Numerous studies have focused on the emerging concept of digital supply chain management (DSCM). In this research, the authors present a background and context of DSCM. Furthermore, they conduct a systematic bibliometric analysis encompassing a dataset of 1053 scholarly papers published from 1995 to 2021. During the literature review, various methods including network analysis, document co-citation analysis, author co-citation analysis, and journal co-citation analysis are employed. The results of the study provide an overview of the concept of DSCM and highlight key authors, affiliations, and countries in the field. Additionally, the study examines emerging research topics, including blockchain technology, digital twin, and circular economy, within the context of DSCM. Finally, limitations and potential direction for future studies are noted. The authors hope this research could provide a basic understanding of DSCM for industries and academics.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139439592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the Potential of Large Language Models in Supply Chain Management 探索大型语言模型在供应链管理中的潜力
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2024-01-10 DOI: 10.4018/jgim.335125
Santosh Kumar Srivastava, Susmi Routray, Surajit Bag, Shivam Gupta, J. Zhang
This study aims to identify emerging topics, themes, and potential areas for applying large language models (LLMs) in supply chain management through data triangulation. This study involved the synthesis of 33 published articles and a total of 3421 social media documents, including tweets, posts, expert opinions, and industry reports on utilizing LLMs in supply chain management. By employing BERT models, four core themes were derived: Supply chain optimization, supply chain risk and security management, supply chain knowledge management, and automated contract intelligence, which provides the present status of LLM in the supply chain. The results of this study will empower managers to identify prospective applications and areas for improvement, affording them a comprehensive understanding of the antecedents, decisions, and outcomes detailed in the framework. The insights garnered from this study are highly valuable to both researchers and managers, equipping them to harness the latest advancements in LLM technology and its role within supply chain management.
本研究旨在通过数据三角分析,确定供应链管理中应用大型语言模型(LLM)的新兴话题、主题和潜在领域。本研究综合了 33 篇公开发表的文章和总计 3421 篇社交媒体文件,包括推文、帖子、专家意见和有关在供应链管理中使用大型语言模型的行业报告。通过使用 BERT 模型,得出了四个核心主题:供应链优化、供应链风险与安全管理、供应链知识管理和自动化合同智能,这四个核心主题提供了供应链中 LLM 的现状。这项研究的结果将使管理者有能力确定未来的应用和需要改进的领域,让他们全面了解框架中详述的前因、决策和结果。本研究获得的见解对研究人员和管理人员都非常有价值,使他们能够利用 LLM 技术的最新进展及其在供应链管理中的作用。
{"title":"Exploring the Potential of Large Language Models in Supply Chain Management","authors":"Santosh Kumar Srivastava, Susmi Routray, Surajit Bag, Shivam Gupta, J. Zhang","doi":"10.4018/jgim.335125","DOIUrl":"https://doi.org/10.4018/jgim.335125","url":null,"abstract":"This study aims to identify emerging topics, themes, and potential areas for applying large language models (LLMs) in supply chain management through data triangulation. This study involved the synthesis of 33 published articles and a total of 3421 social media documents, including tweets, posts, expert opinions, and industry reports on utilizing LLMs in supply chain management. By employing BERT models, four core themes were derived: Supply chain optimization, supply chain risk and security management, supply chain knowledge management, and automated contract intelligence, which provides the present status of LLM in the supply chain. The results of this study will empower managers to identify prospective applications and areas for improvement, affording them a comprehensive understanding of the antecedents, decisions, and outcomes detailed in the framework. The insights garnered from this study are highly valuable to both researchers and managers, equipping them to harness the latest advancements in LLM technology and its role within supply chain management.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139441505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using the ELM to Explore the Impact of Fake News on Panic Vaccination Intention 利用 ELM 探究假新闻对恐慌性疫苗接种意向的影响
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2024-01-07 DOI: 10.4018/jgim.335487
Hsiang-Lan Cheng, Chiew Mei Tan, Chao-Min Chiu, Hsin-Yi Huang, Yi-Chien Lee
The study explores the effects of COVID-19 vaccine fake news on social media from the perspective of the elaboration likelihood model (ELM). The research model theorizes that factors of the central route and factors of the peripheral route influence panic vaccination intention through the third-person effect of fake news, personal norm, and the individual's attitude toward panic vaccination (i.e., the vaccination equivalent of “panic buying”). Data were collected via an online survey with 409 valid responses. The study applies partial least squares (PLS) structural equation modeling (SEM) to test the hypotheses. The findings have theoretical and practical implications and provide insights to help reduce the spread of fake news on social media during an outbreak to better ensure that people are not misled by fake news.
本研究从阐述可能性模型(ELM)的角度探讨了 COVID-19 疫苗假新闻在社交媒体上的影响。该研究模型理论上认为,中心路径因素和外围路径因素通过假新闻的第三人称效应、个人规范和个人对恐慌性疫苗接种(即相当于 "恐慌性购买 "的疫苗接种)的态度影响恐慌性疫苗接种意向。数据通过在线调查收集,共有 409 份有效回复。研究采用偏最小二乘法(PLS)结构方程模型(SEM)来检验假设。研究结果具有理论和实践意义,有助于减少疫情爆发期间假新闻在社交媒体上的传播,从而更好地确保人们不受假新闻的误导。
{"title":"Using the ELM to Explore the Impact of Fake News on Panic Vaccination Intention","authors":"Hsiang-Lan Cheng, Chiew Mei Tan, Chao-Min Chiu, Hsin-Yi Huang, Yi-Chien Lee","doi":"10.4018/jgim.335487","DOIUrl":"https://doi.org/10.4018/jgim.335487","url":null,"abstract":"The study explores the effects of COVID-19 vaccine fake news on social media from the perspective of the elaboration likelihood model (ELM). The research model theorizes that factors of the central route and factors of the peripheral route influence panic vaccination intention through the third-person effect of fake news, personal norm, and the individual's attitude toward panic vaccination (i.e., the vaccination equivalent of “panic buying”). Data were collected via an online survey with 409 valid responses. The study applies partial least squares (PLS) structural equation modeling (SEM) to test the hypotheses. The findings have theoretical and practical implications and provide insights to help reduce the spread of fake news on social media during an outbreak to better ensure that people are not misled by fake news.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2024-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139449150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Managing Carbon Efficiency and Carbon Equity 管理碳效率和碳公平
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-12-04 DOI: 10.4018/jgim.334360
Chong Wang, Boqiang Lin
China has committed to achieving carbon neutrality by 2060, primarily focusing on reducing carbon intensity. Understanding the regional embodied carbon emissions is critical for managing carbon efficiency and carbon equity in this process. Using the input-output and SBM-DEA models, this article first calculates China's regional embodied carbon emissions. The results reveal substantial carbon transfers between China's different regions. Therefore, designing reduction pathways solely based on production-based carbon emissions raises fairness concerns. To address this, this article employs the SBM-DEA model to calculate the regional reduction potential and marginal abatement costs using the regional embodied carbon emissions and optimize China's pathways of regional carbon emission reduction. The new pathways consider consumption-based reduction potential, marginal abatement cost, and reduction equity, and are all in line with China's carbon reduction target. These schemes are of practical significance for China to develop a more efficient and equitable regional emission reduction plan.
中国承诺到2060年实现碳中和,主要侧重于降低碳强度。在这一过程中,了解区域隐含碳排放对于管理碳效率和碳公平至关重要。本文首先利用投入产出模型和SBM-DEA模型计算了中国区域隐含碳排放量。结果显示,中国不同地区之间存在大量的碳转移。因此,仅仅基于基于生产的碳排放来设计减排途径会引起公平问题。针对这一问题,本文采用SBM-DEA模型计算区域隐含碳排放量的区域减排潜力和边际减排成本,优化中国区域碳减排路径。新路径考虑了基于消费的减排潜力、边际减排成本和减排公平,都符合中国的碳减排目标。这些方案对中国制定更高效、更公平的区域减排计划具有现实意义。
{"title":"Managing Carbon Efficiency and Carbon Equity","authors":"Chong Wang, Boqiang Lin","doi":"10.4018/jgim.334360","DOIUrl":"https://doi.org/10.4018/jgim.334360","url":null,"abstract":"China has committed to achieving carbon neutrality by 2060, primarily focusing on reducing carbon intensity. Understanding the regional embodied carbon emissions is critical for managing carbon efficiency and carbon equity in this process. Using the input-output and SBM-DEA models, this article first calculates China's regional embodied carbon emissions. The results reveal substantial carbon transfers between China's different regions. Therefore, designing reduction pathways solely based on production-based carbon emissions raises fairness concerns. To address this, this article employs the SBM-DEA model to calculate the regional reduction potential and marginal abatement costs using the regional embodied carbon emissions and optimize China's pathways of regional carbon emission reduction. The new pathways consider consumption-based reduction potential, marginal abatement cost, and reduction equity, and are all in line with China's carbon reduction target. These schemes are of practical significance for China to develop a more efficient and equitable regional emission reduction plan.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2023-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138601834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of Information Resources Management in the UK on Financial Institutions 英国信息资源管理对金融机构的影响
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-11-22 DOI: 10.4018/jgim.334015
Victor Chang, Vincent Andrew Kozah, Qi Xu, Yujie Shi, X. Chen, Jonathan Mills
The authors adopt the resource-based view (RBV) and information processing theory to discover the problems that impact the capital structure of financial institutions in the UK. Five firm-level explanatory variables (profitability, size, tangibility, age, and growth) were selected. The relevant capital structure measure was then regressed against the dependent variable leverage (debt-to-equity ratio). Consequently, correlation and multivariate regressions are applied to firm financial data from the selected financial institutions during the fiscal years 2011–2022. The primary conclusions of the study indicate that important information resources management variables for financial institutions in the UK are profitability and size. While the two other factors, profitability and growth, exhibit negative associations with capital structure, the remaining four variables, tangibility, size, age, and profitability, did not. The study reveals that optimal determinants of information resources management enhance financial performance in the case of top UK banks.
作者采用基于资源的观点(RBV)和信息处理理论来发现影响英国金融机构资本结构的问题。作者选取了五个公司层面的解释变量(盈利能力、规模、有形性、年龄和成长性)。然后将相关的资本结构指标与因变量杠杆率(债务权益比)进行回归。因此,对所选金融机构 2011-2022 财年的公司财务数据进行了相关和多元回归。研究的主要结论表明,英国金融机构的重要信息资源管理变量是盈利能力和规模。虽然盈利能力和增长这两个因素与资本结构呈负相关,但其余四个变量(有形性、规模、年龄和盈利能力)与资本结构没有负相关。研究表明,信息资源管理的最佳决定因素可以提高英国顶级银行的财务绩效。
{"title":"The Effect of Information Resources Management in the UK on Financial Institutions","authors":"Victor Chang, Vincent Andrew Kozah, Qi Xu, Yujie Shi, X. Chen, Jonathan Mills","doi":"10.4018/jgim.334015","DOIUrl":"https://doi.org/10.4018/jgim.334015","url":null,"abstract":"The authors adopt the resource-based view (RBV) and information processing theory to discover the problems that impact the capital structure of financial institutions in the UK. Five firm-level explanatory variables (profitability, size, tangibility, age, and growth) were selected. The relevant capital structure measure was then regressed against the dependent variable leverage (debt-to-equity ratio). Consequently, correlation and multivariate regressions are applied to firm financial data from the selected financial institutions during the fiscal years 2011–2022. The primary conclusions of the study indicate that important information resources management variables for financial institutions in the UK are profitability and size. While the two other factors, profitability and growth, exhibit negative associations with capital structure, the remaining four variables, tangibility, size, age, and profitability, did not. The study reveals that optimal determinants of information resources management enhance financial performance in the case of top UK banks.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2023-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139247518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using Mixed Method to Understand Customer Experience With Digital Banking Services 使用混合方法了解客户对数字银行服务的体验
IF 4.7 3区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-11-17 DOI: 10.4018/jgim.333855
L. Cheng, Soyeon Choi, Rhea Sharmayne Y. Legaspi, Jiunn-Woei Lian
The purpose of this study is to employ a novel mixed method to better understand the differences in the customer service experience of the digital banking services in South Korea and the Philippines. Data mining techniques and customer journey mapping analysis were utilized to understand the proposed issues. The results indicate that there are four critical significant points of digital banking services between South Korea and the Philippines including the number of touchpoints, speed of results, registration requirements, and touchpoint deviations. Potential causes and implications are discussed in this article. The contribution of this study is using mixed approach to understand the issues which related to bank marketing in the digital era. Additionally, this study also enriches the investigations of customer service experience in banking across different countries. Overall, the findings of this study benefit the development of digital banking services, especially in the Asia Pacific countries.
本研究旨在采用一种新颖的混合方法,更好地了解韩国和菲律宾数字银行服务的客户服务体验差异。研究利用数据挖掘技术和客户旅程图分析来了解提出的问题。结果表明,韩国和菲律宾的数字银行服务存在四个重要的关键点,包括接触点数量、结果速度、注册要求和接触点偏差。本文讨论了潜在的原因和影响。本研究的贡献在于使用混合方法来理解与数字时代银行营销相关的问题。此外,本研究还丰富了对不同国家银行客户服务体验的调查。总之,本研究的结论有利于数字银行服务的发展,尤其是在亚太地区国家。
{"title":"Using Mixed Method to Understand Customer Experience With Digital Banking Services","authors":"L. Cheng, Soyeon Choi, Rhea Sharmayne Y. Legaspi, Jiunn-Woei Lian","doi":"10.4018/jgim.333855","DOIUrl":"https://doi.org/10.4018/jgim.333855","url":null,"abstract":"The purpose of this study is to employ a novel mixed method to better understand the differences in the customer service experience of the digital banking services in South Korea and the Philippines. Data mining techniques and customer journey mapping analysis were utilized to understand the proposed issues. The results indicate that there are four critical significant points of digital banking services between South Korea and the Philippines including the number of touchpoints, speed of results, registration requirements, and touchpoint deviations. Potential causes and implications are discussed in this article. The contribution of this study is using mixed approach to understand the issues which related to bank marketing in the digital era. Additionally, this study also enriches the investigations of customer service experience in banking across different countries. Overall, the findings of this study benefit the development of digital banking services, especially in the Asia Pacific countries.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":4.7,"publicationDate":"2023-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139263149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital Technologies and COVID-19 Vaccine Acceptance 数字技术与COVID-19疫苗接受情况
3区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-11-09 DOI: 10.4018/jgim.333611
Samuel Fosso Wamba, Cameron Guthrie, Maciel M. Queiroz, Hossana Twinomurinzi
In light of the controversies surrounding COVID-19 vaccines, this study explored vaccine adoption through a theoretical model, focusing on France (n=2001) and South Africa (n=1107). Analysis using structural equation modelling and hierarchical cluster analysis revealed that social influences, personal opinions on vaccines, perceived severity of the pandemic, and perceived benefits of vaccination were primary drivers of adoption in both countries. Belief in conspiracy theories and perceptions of social distancing and stay-at-home measures had no influence on acceptance. Trust significantly influenced adoption intentions only in South Africa. Cluster analysis revealed four distinct opinion groups—“enthusiasts,” “doubters,” “followers,” and “conspirationists”—each preferring different health information sources and technologies, with a common preference for traditional media over social media. These findings have implications for developing targeted health policies, communication, and trust-building strategies.
鉴于围绕COVID-19疫苗的争议,本研究通过理论模型探讨了疫苗的使用,重点是法国(n=2001)和南非(n=1107)。利用结构方程模型和分层聚类分析进行的分析显示,社会影响、个人对疫苗的看法、对大流行严重性的认识以及对疫苗接种益处的认识是这两个国家采用疫苗的主要驱动因素。对阴谋论的信仰、对社交距离和居家措施的看法对接受度没有影响。信任仅在南非显著影响收养意愿。聚类分析揭示了四个不同的意见群体——“狂热者”、“怀疑者”、“追随者”和“阴谋论者”——每个人都喜欢不同的健康信息来源和技术,与社交媒体相比,他们都更喜欢传统媒体。这些发现对制定有针对性的卫生政策、沟通和建立信任战略具有启示意义。
{"title":"Digital Technologies and COVID-19 Vaccine Acceptance","authors":"Samuel Fosso Wamba, Cameron Guthrie, Maciel M. Queiroz, Hossana Twinomurinzi","doi":"10.4018/jgim.333611","DOIUrl":"https://doi.org/10.4018/jgim.333611","url":null,"abstract":"In light of the controversies surrounding COVID-19 vaccines, this study explored vaccine adoption through a theoretical model, focusing on France (n=2001) and South Africa (n=1107). Analysis using structural equation modelling and hierarchical cluster analysis revealed that social influences, personal opinions on vaccines, perceived severity of the pandemic, and perceived benefits of vaccination were primary drivers of adoption in both countries. Belief in conspiracy theories and perceptions of social distancing and stay-at-home measures had no influence on acceptance. Trust significantly influenced adoption intentions only in South Africa. Cluster analysis revealed four distinct opinion groups—“enthusiasts,” “doubters,” “followers,” and “conspirationists”—each preferring different health information sources and technologies, with a common preference for traditional media over social media. These findings have implications for developing targeted health policies, communication, and trust-building strategies.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135192307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Smart Product Design Ontology Development for Managing Digital Agility 面向数字化敏捷管理的智能产品设计本体开发
3区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-11-09 DOI: 10.4018/jgim.333599
Abla Chaouni Benabdellah, Kamar Zekhnini, Surajit Bag, Shivam Gupta, Sarbjit Singh Oberoi
Digital agility is a critical dynamic capability that is becoming increasingly important in the context of collaborative product development processes (PDPs). This paper aims to address the complexity of today's PDPs by considering various quality aspects including safety, environment, and the entire lifecycle, along with diverse dynamic capabilities such as digital agility and circular economy. The authors employed a semantic web methodology and created an ontology-based knowledge model. The proposed ontology uses Design for X techniques, circular economy, digital agility, and the semantic web under the PDP perspective to increase performance and cooperation between designers and the project team. To validate the ontology, measures for domain ontology evaluation have been used. The paper presents a detailed guide for ontology engineering and evaluation for collaborative smart PDP, which incorporates digital agility as a critical dynamic capability. The proposed ontology can help boost PDP performance and increase customer satisfaction.
数字敏捷性是一种关键的动态能力,在协作产品开发过程(pdp)的环境中变得越来越重要。本文旨在通过考虑各种质量方面,包括安全、环境和整个生命周期,以及各种动态能力,如数字敏捷性和循环经济,来解决当今pdp的复杂性。作者采用语义网方法,建立了一个基于本体的知识模型。提出的本体在PDP视角下使用Design for X技术、循环经济、数字敏捷性和语义web来提高设计人员和项目团队之间的性能和合作。为了验证本体,采用了领域本体评价的方法。本文详细介绍了协作式智能PDP的本体工程和评估指南,其中将数字敏捷性作为一种关键的动态能力。提出的本体有助于提高PDP性能并提高客户满意度。
{"title":"Smart Product Design Ontology Development for Managing Digital Agility","authors":"Abla Chaouni Benabdellah, Kamar Zekhnini, Surajit Bag, Shivam Gupta, Sarbjit Singh Oberoi","doi":"10.4018/jgim.333599","DOIUrl":"https://doi.org/10.4018/jgim.333599","url":null,"abstract":"Digital agility is a critical dynamic capability that is becoming increasingly important in the context of collaborative product development processes (PDPs). This paper aims to address the complexity of today's PDPs by considering various quality aspects including safety, environment, and the entire lifecycle, along with diverse dynamic capabilities such as digital agility and circular economy. The authors employed a semantic web methodology and created an ontology-based knowledge model. The proposed ontology uses Design for X techniques, circular economy, digital agility, and the semantic web under the PDP perspective to increase performance and cooperation between designers and the project team. To validate the ontology, measures for domain ontology evaluation have been used. The paper presents a detailed guide for ontology engineering and evaluation for collaborative smart PDP, which incorporates digital agility as a critical dynamic capability. The proposed ontology can help boost PDP performance and increase customer satisfaction.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135192055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
Journal of Global Information Management
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1