Small and Medium-sized Enterprises SMEs play a vital and pervasive role in the current development of Taiwan's economy. Recently, the application of Enterprise Resource Planning ERP systems have enabled large enterprises to have direct contact with their clients via e-commerce technology, which has led to even fiercer competition among the SMEs. This study develops and tests a theoretical model including critical factors which influence ERP adoption in Taiwan's SMEs. Specifically, four dimensions, including CEO characteristics, innovative technology characteristics, organizational characteristics, and environmental characteristics, are empirically examined. The results of a mail survey indicate that the CEO's attitude towards information technology IT adoption, the CEO's IT knowledge, the employees' IT skills, business size, competitive pressure, cost, complexity, and compatibility are all important determinants in ERP adoption for SMEs. The authors' results are compared with research on IT adoption in SMEs based in Singapore and the United States, while implications of the results are also discussed.
{"title":"Critical Factors of ERP Adoption for Small- and Medium- Sized Enterprises: An Empirical Study","authors":"She-I Chang, S. Hung, D. Yen, Pei-Ju Lee","doi":"10.4018/jgim.2010070104","DOIUrl":"https://doi.org/10.4018/jgim.2010070104","url":null,"abstract":"Small and Medium-sized Enterprises SMEs play a vital and pervasive role in the current development of Taiwan's economy. Recently, the application of Enterprise Resource Planning ERP systems have enabled large enterprises to have direct contact with their clients via e-commerce technology, which has led to even fiercer competition among the SMEs. This study develops and tests a theoretical model including critical factors which influence ERP adoption in Taiwan's SMEs. Specifically, four dimensions, including CEO characteristics, innovative technology characteristics, organizational characteristics, and environmental characteristics, are empirically examined. The results of a mail survey indicate that the CEO's attitude towards information technology IT adoption, the CEO's IT knowledge, the employees' IT skills, business size, competitive pressure, cost, complexity, and compatibility are all important determinants in ERP adoption for SMEs. The authors' results are compared with research on IT adoption in SMEs based in Singapore and the United States, while implications of the results are also discussed.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"29 1","pages":"57"},"PeriodicalIF":4.7,"publicationDate":"2010-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85618791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In most parts of the world, it is generally considered impolite or even rude to pick up an incoming mobile phone call and to have a longer (and loud) conversation in public places. Yet this type of interruption is generally acceptable in Hong Kong. This inspired the authors to ask: How does Hong Kong culture impact the perception of mobile phone interruption? This research note is about an ethnographical study on the culture in Hong Kong indicating a more positive perception towards mobile phone interruption. Their research results show that the cultural characteristics of fast pace, deal-making and sense of urgency explain why Hong Kong people are receptive towards such interruption and have the habit of participating in both the physical and mobile spaces at the same time. Their findings also challenge the engaging-disengaging paradox theory - that is, mobile phone users find it difficult to simultaneously engage in parallel activities.
{"title":"Mobile Phone Communication Innovation in Multiple Time and Space Zones: The Case of Hong Kong Culture","authors":"Shirley Chan, D. Vogel, Louis C. K. Ma","doi":"10.4018/jgim.2007100105","DOIUrl":"https://doi.org/10.4018/jgim.2007100105","url":null,"abstract":"In most parts of the world, it is generally considered impolite or even rude to pick up an incoming mobile phone call and to have a longer (and loud) conversation in public places. Yet this type of interruption is generally acceptable in Hong Kong. This inspired the authors to ask: How does Hong Kong culture impact the perception of mobile phone interruption? This research note is about an ethnographical study on the culture in Hong Kong indicating a more positive perception towards mobile phone interruption. Their research results show that the cultural characteristics of fast pace, deal-making and sense of urgency explain why Hong Kong people are receptive towards such interruption and have the habit of participating in both the physical and mobile spaces at the same time. Their findings also challenge the engaging-disengaging paradox theory - that is, mobile phone users find it difficult to simultaneously engage in parallel activities.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"48 1 1","pages":"102"},"PeriodicalIF":4.7,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90919611","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-04-01DOI: 10.4018/9781605667706.ch111
Hazel Taylor
{"title":"Outsourced IT projects from the vendor perspective","authors":"Hazel Taylor","doi":"10.4018/9781605667706.ch111","DOIUrl":"https://doi.org/10.4018/9781605667706.ch111","url":null,"abstract":"","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"15 1","pages":"1-27"},"PeriodicalIF":4.7,"publicationDate":"2007-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70439787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study aims to develop an overview of information systems (IS) research in China in recent years and to identify the similarities and the differences between North American and Chinese IS research from four perspectives: reference discipline, research topics, research methods, and unit/level of analysis. A total of 604 research papers published in 18 leading Chinese academic journals from 1999 to 2003 were identified and reviewed. A categorization approach developed in previous studies was adopted to classify the IS research. The results show: 1) IS itself represented the major reference discipline used as the theoretical basis for the studies, and IS research in China does not demonstrate reliance on a single theory; 2) IS researchers in China have been clearly focused on organizational and system/software issues; 3) Non-Empirical Study was dominant in the field of IS research in China; 4) the majority of studies were conducted at the organization and system level. Group/team and individual level issues were not studied extensively.
{"title":"Information Systems Research in China: An Empirical Study","authors":"Shaobo Ji, Qingfei Min, Weihe Han","doi":"10.4018/jgim.2007010101","DOIUrl":"https://doi.org/10.4018/jgim.2007010101","url":null,"abstract":"The study aims to develop an overview of information systems (IS) research in China in recent years and to identify the similarities and the differences between North American and Chinese IS research from four perspectives: reference discipline, research topics, research methods, and unit/level of analysis. A total of 604 research papers published in 18 leading Chinese academic journals from 1999 to 2003 were identified and reviewed. A categorization approach developed in previous studies was adopted to classify the IS research. The results show: 1) IS itself represented the major reference discipline used as the theoretical basis for the studies, and IS research in China does not demonstrate reliance on a single theory; 2) IS researchers in China have been clearly focused on organizational and system/software issues; 3) Non-Empirical Study was dominant in the field of IS research in China; 4) the majority of studies were conducted at the organization and system level. Group/team and individual level issues were not studied extensively.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"161 1","pages":"13"},"PeriodicalIF":4.7,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86192752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Analysing four case vignettes in a grounded theory approach, this exploratory paper investigates the architecture and design principles of international information systems. A two-dimensional topology for international information systems—suggested in previous research—was confirmed as a useful architecture paradigm. In its terms, international information systems are configured from two elements: ‘Core’ systems (common for the whole enterprise) on the one hand and ‘Local’ systems (different for each site) on the other. The interface between the two is a third component. One case vignette in particular highlights the logical and organisational difficulties in defining these systems elements. Object orientation as the fundamental design principle is investigated as an approach to provide a solution for this problem. Because it enables implementation differentiation and flexibility for future functional changes, it is conjectured that object technology is an optimal—technical—development strategy for international information systems. Directions for further research are outlined.
{"title":"An Object-Oriented Architecture Model for International Information Systems?","authors":"Hans P. Lehmann","doi":"10.4018/jgim.2003070101","DOIUrl":"https://doi.org/10.4018/jgim.2003070101","url":null,"abstract":"Analysing four case vignettes in a grounded theory approach, this exploratory paper investigates the architecture and design principles of international information systems. A two-dimensional topology for international information systems—suggested in previous research—was confirmed as a useful architecture paradigm. In its terms, international information systems are configured from two elements: ‘Core’ systems (common for the whole enterprise) on the one hand and ‘Local’ systems (different for each site) on the other. The interface between the two is a third component. One case vignette in particular highlights the logical and organisational difficulties in defining these systems elements. Object orientation as the fundamental design principle is investigated as an approach to provide a solution for this problem. Because it enables implementation differentiation and flexibility for future functional changes, it is conjectured that object technology is an optimal—technical—development strategy for international information systems. Directions for further research are outlined.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"17 1","pages":"643-649"},"PeriodicalIF":4.7,"publicationDate":"2003-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81439979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper reports on a study of issues across the ERP life cycle from the perspectives of individuals with substantial and diverse involvement with SAP Financials in Queensland Government. A survey was conducted of 117 ERP system project participants in five closely related state government agencies. Through a modified Delphi technique, the study inventoried, synthesized, then weighted perceived major-issues in ongoing ERP life cycle implementation, management, and support. The five agencies each implemented SAP Financials simultaneously using a common implementation partner. The three Delphi survey rounds, together with a series of interviews and domain experts’ workshops, resulted in a set of 10 major-issue categories with 38 sub-issues. Sub-issue weights are compared between strategic and operational personnel within the agencies in order to understand where the organizations should focus their resources in order to avoid, minimise, or eliminate these issues. Study findings confirm the importance of this finer partitioning of the data, and distinctions identified reflect the unique circumstances across the stakeholder groups. The study findings should be of interest to stakeholders who seek to better understand the issues surrounding ERP systems and to better realize the benefits of ERP.
{"title":"A Comparative Analysis of Major ERP Life Cycle Implementation, Management and Support Issues in Queensland Government","authors":"She-I Chang, G. Gable","doi":"10.4018/jgim.2002070103","DOIUrl":"https://doi.org/10.4018/jgim.2002070103","url":null,"abstract":"This paper reports on a study of issues across the ERP life cycle from the perspectives of individuals with substantial and diverse involvement with SAP Financials in Queensland Government. A survey was conducted of 117 ERP system project participants in five closely related state government agencies. Through a modified Delphi technique, the study inventoried, synthesized, then weighted perceived major-issues in ongoing ERP life cycle implementation, management, and support. The five agencies each implemented SAP Financials simultaneously using a common implementation partner. The three Delphi survey rounds, together with a series of interviews and domain experts’ workshops, resulted in a set of 10 major-issue categories with 38 sub-issues. Sub-issue weights are compared between strategic and operational personnel within the agencies in order to understand where the organizations should focus their resources in order to avoid, minimise, or eliminate these issues. Study findings confirm the importance of this finer partitioning of the data, and distinctions identified reflect the unique circumstances across the stakeholder groups. The study findings should be of interest to stakeholders who seek to better understand the issues surrounding ERP systems and to better realize the benefits of ERP.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"143 1","pages":"81"},"PeriodicalIF":4.7,"publicationDate":"2002-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80265238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Reasons behind the failure and success of large-scale information systems projects continue to intrigue researchers. In particular in the airline industry very successful (passenger reservation) systems have been built which have totally changed the competitive arena of the industry. On the cargo side however attempts to implement large-scale community systems have largely failed across the globe. Air cargo parties are becoming increasingly aware of the importance of IT and, increasingly, they understand the value that IOS could provide for the total value chain performance. However, whereas in other sectors IOSs have been very successful, there are only fragmented examples of successful global systems in the air cargo community and the penetration of IOS in the air cargo industry is by no means pervasive. This paper describes the genesis and evolution of two IOSs in the air cargo community and identifies plausible explanations that lead one to be a success and one to be a failure. It draws on extensive fieldwork in Europe and in Hong Kong SAR that is complemented by secondary data analysis of relevant trade and company literature. We argue that in these two cases the complex, institutional and technical choices by the initiators of the system in terms of their competitive implications that were the main causes for the systems failure. The paper thus concludes that it was the institutional factors involved in the relationships of the stakeholders that led to the opposite manifestations of the two initiatives, and that such factors should be taken into account when designing and implementing large-scale information systems.
{"title":"A Comparison of Electronic Infrastructures in the Air Cargo Industry in the Netherlands and Hong Kong SAR","authors":"E. Christiaanse, J. Damsgaard","doi":"10.4018/jgim.2001040102","DOIUrl":"https://doi.org/10.4018/jgim.2001040102","url":null,"abstract":"Reasons behind the failure and success of large-scale information systems projects continue to intrigue researchers. In particular in the airline industry very successful (passenger reservation) systems have been built which have totally changed the competitive arena of the industry. On the cargo side however attempts to implement large-scale community systems have largely failed across the globe. Air cargo parties are becoming increasingly aware of the importance of IT and, increasingly, they understand the value that IOS could provide for the total value chain performance. However, whereas in other sectors IOSs have been very successful, there are only fragmented examples of successful global systems in the air cargo community and the penetration of IOS in the air cargo industry is by no means pervasive. This paper describes the genesis and evolution of two IOSs in the air cargo community and identifies plausible explanations that lead one to be a success and one to be a failure. It draws on extensive fieldwork in Europe and in Hong Kong SAR that is complemented by secondary data analysis of relevant trade and company literature. We argue that in these two cases the complex, institutional and technical choices by the initiators of the system in terms of their competitive implications that were the main causes for the systems failure. The paper thus concludes that it was the institutional factors involved in the relationships of the stakeholders that led to the opposite manifestations of the two initiatives, and that such factors should be taken into account when designing and implementing large-scale information systems.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"5 1","pages":"39"},"PeriodicalIF":4.7,"publicationDate":"2001-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74600332","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"IS project characteristics and performance","authors":"M. AladwaniAdel","doi":"10.5555/344105.344130","DOIUrl":"https://doi.org/10.5555/344105.344130","url":null,"abstract":"","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"1 1","pages":""},"PeriodicalIF":4.7,"publicationDate":"2000-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71140862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-01-01DOI: 10.4018/978-1-4666-4860-9.ch008
Shiang-YenTan, IdrusRosnah, WongWai Peng
Misfit between Enterprise Resource Planning ERP system and business is widely recognized as the main cause of ERP system failure. Modification of the ERP system and adaptation of business processes...
{"title":"ERP Misfit-Reduction Strategies","authors":"Shiang-YenTan, IdrusRosnah, WongWai Peng","doi":"10.4018/978-1-4666-4860-9.ch008","DOIUrl":"https://doi.org/10.4018/978-1-4666-4860-9.ch008","url":null,"abstract":"Misfit between Enterprise Resource Planning ERP system and business is widely recognized as the main cause of ERP system failure. Modification of the ERP system and adaptation of business processes...","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"1 1","pages":""},"PeriodicalIF":4.7,"publicationDate":"2000-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70428325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Hong Kong University of Science and Technology (HKUST) library has used technology effectively to rapidly create a world-class research environment for the faculty and students at this new institution in just a few years and with a modest start-up budget. Leveraging technology was important since the library had to be able to support an international research faculty with very high expectations for access and availability to both archival and recent research publications within less than one year from the founding of the university. Information technology has been one of the key items on the agenda for HKUST and a commitment to this has been all pervasive in decisions affecting all departments. As a key and integral component of the academic programs, the Library at HKUST supports the University’s teaching and research in science, engineering, business and management, and social sciences. Information technology has been an integral part of the library’s services provided to the University community since the establishment of the institution. In this case study, the HKUST library used leading-edge technologies effectively in supporting the mission of the school to become the leading research institution in Asia and has also participated actively as a partner with vendors in the development of software to support the needs of the school where such software had not previously existed. Applications developed in cooperation with HKUST library support staff are now in use at all universities in Hong Kong and have been adopted by many institutions outside of Hong Kong as well. In summary, HKUST has provided a world-class example of leveraging technology to support library services.
{"title":"Leveraging technology to create a world-class library","authors":"T. H. Clark","doi":"10.4018/JGIM.1999100101","DOIUrl":"https://doi.org/10.4018/JGIM.1999100101","url":null,"abstract":"The Hong Kong University of Science and Technology (HKUST) library has used technology effectively to rapidly create a world-class research environment for the faculty and students at this new institution in just a few years and with a modest start-up budget. Leveraging technology was important since the library had to be able to support an international research faculty with very high expectations for access and availability to both archival and recent research publications within less than one year from the founding of the university. Information technology has been one of the key items on the agenda for HKUST and a commitment to this has been all pervasive in decisions affecting all departments. As a key and integral component of the academic programs, the Library at HKUST supports the University’s teaching and research in science, engineering, business and management, and social sciences. Information technology has been an integral part of the library’s services provided to the University community since the establishment of the institution. In this case study, the HKUST library used leading-edge technologies effectively in supporting the mission of the school to become the leading research institution in Asia and has also participated actively as a partner with vendors in the development of software to support the needs of the school where such software had not previously existed. Applications developed in cooperation with HKUST library support staff are now in use at all universities in Hong Kong and have been adopted by many institutions outside of Hong Kong as well. In summary, HKUST has provided a world-class example of leveraging technology to support library services.","PeriodicalId":46306,"journal":{"name":"Journal of Global Information Management","volume":"7 1","pages":"5-11"},"PeriodicalIF":4.7,"publicationDate":"1999-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70492653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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