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The Impact of Corporate Social Responsibility on Behavioral Intention: Customers’ Responses to Two Types of Fit 企业社会责任对行为意向的影响:顾客对两种契合度的反应
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-12-17 DOI: 10.1080/15256480.2020.1862016
Jiseon Ahn, Shi-chang Lu
ABSTRACT Although interest is increasing in understanding customers’ corporate social responsibility (CSR) behavior, empirical research examining potential mediators between CSR activities and customers’ patronized behavior remains lacking. Thus, based on congruence theory, this article explores the role of CSR fit in behavioral outcomes. This study further developed and introduced dual types of fits, including customer–CSR fit and company–CSR fit in the hotel context. The two fits are tested as the consequence of CSR perception and antecedent of revisit intention. By using SmartPLS, results show that customers tend to exhibit revisit intention when they perceived the similarity between hotel and CSR activities than personal value relevance. The findings suggest that hotel companies need to design their CSR strategies to enhance congruence through effective communication.
尽管人们对了解客户的企业社会责任(CSR)行为越来越感兴趣,但关于企业社会责任活动与客户光顾行为之间潜在中介因素的实证研究仍然缺乏。因此,本文基于一致性理论,探讨企业社会责任契合在行为结果中的作用。本研究进一步发展并引入了两种类型的契合度,包括酒店环境中的客户-企业社会责任契合度和公司-企业社会责任契合度。对这两种匹配进行了检验,作为企业社会责任感知的结果和重访意图的前因式。通过使用SmartPLS,结果表明,当客户感知到酒店与企业社会责任活动之间的相似性时,他们倾向于表现出重访意愿,而不是个人价值相关性。研究结果表明,酒店企业需要设计其企业社会责任战略,通过有效的沟通来增强一致性。
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引用次数: 2
The Effects of Corporate Social Responsibility Activities on Business Performance 企业社会责任活动对企业绩效的影响
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-12-16 DOI: 10.1080/15256480.2020.1862018
Wooyoung Shin, Soonwook Hong
ABSTRACT This study aims to examine the effects of CSR activities of Korean hospitality companies on their business performance. In addition, this study examines the effects of CSR activities of hotel companies among hospitality companies on their business performance. Donation is a representative activity of CSR. Analyses show that hospitality companies’ CSR activities have positive effects on their business performance. On the other hand, hotel companies’ CSR activities have negative effects on their business performance. The present study is meaningful in that it investigated the relationship between CSR activities, which have rarely been conducted in the hospitality industry, and business performance. Hotel companies should make more efforts so that their CSR activities would result in good business performance.
摘要本研究旨在检验韩国酒店企业社会责任活动对其经营业绩的影响。此外,本研究还考察了酒店企业社会责任活动对其经营业绩的影响。捐赠是企业社会责任的一项代表性活动。分析表明,酒店企业的社会责任活动对其经营业绩有积极影响。另一方面,酒店企业的社会责任活动对其经营业绩产生了负面影响。本研究的意义在于,它调查了酒店业很少开展的企业社会责任活动与企业绩效之间的关系。酒店企业应该付出更多的努力,使其企业社会责任活动能够带来良好的经营业绩。
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引用次数: 1
The Interplay of Review Valence and Review Platform on Readers’ Perceptions and Reactions Toward Online Hotel Reviews 评论价和评论平台对读者对在线酒店评论的看法和反应的相互作用
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-11-13 DOI: 10.1080/15256480.2020.1842839
D. Leung
ABSTRACT This study aims to examine the interplay of review valence and review platform on readers’ perceptions and reactions toward online hotel reviews. Drawing on a 2 (valence: positive vs. negative) x 2 (platform: transaction-oriented vs. information-oriented) between-subject experiment, this study finds negative reviews are more likely to be adopted by readers though they perceive positive and negative reviews as equally useful. Those reading positive reviews on TripAdvisor.com are more likely to book the reviewed hotel than readers of reviews on Booking.com. Readers who read negative reviews on Booking.com (versus TripAdvisor.com) are less likely to book the reviewed hotel.
摘要本研究旨在探讨评论价和评论平台对读者对在线酒店评论的看法和反应的相互作用。通过2(效价:积极vs消极)x 2(平台:交易导向vs信息导向)受试者间实验,本研究发现,尽管读者认为积极和消极评论同样有用,但负面评论更有可能被读者接受。那些在TripAdvisor.com上看到正面评论的人比在Booking.com上看到评论的人更有可能预订受到好评的酒店。在Booking.com(相对于TripAdvisor.com)上看到负面评论的读者不太可能预订受到负面评论的酒店。
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引用次数: 1
Facilitators of Online Hotel Booking through Third Party Aggregators: Measurement and Validation in the Indian Context 通过第三方聚合器促进在线酒店预订:在印度背景下的测量和验证
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-11-12 DOI: 10.1080/15256480.2020.1842840
Amit Shukla, Rohan Hermith Rodrigues
ABSTRACT The Indian hotel industry is likely to reach USD 2.3 billion by 2020 with 28% (up from 19% in 2018) of all bookings made online. The extant research in this field has been mainly focused on the technical and esthetic aspects of hotel websites. Drawing on information richness literature, we identify and develop customer-centric informative factors (named Facilitators of Online Booking or FOB) that might facilitate online hotel booking. We deployed a two-stage mixed-method study across major tourist destinations in India. In the first stage (n1 = 202), we developed an 18-item scale to measure FOB. In the second stage (n2 = 330), we tested the construct validity of FOB and found support for its relationships with e-trust (as a mediator) and purchase intention.
到2020年,印度酒店业可能达到23亿美元,其中28%(高于2018年的19%)是在线预订。该领域的现有研究主要集中在酒店网站的技术和美学方面。根据信息丰富性文献,我们确定并开发了以客户为中心的信息因素(称为在线预订促进者或FOB),可以促进在线酒店预订。我们在印度主要旅游目的地开展了一项两阶段混合方法研究。在第一阶段(n1 = 202),我们开发了一个18个项目的量表来衡量FOB。在第二阶段(n2 = 330),我们测试了FOB的结构效度,并发现它与电子信任(作为中介)和购买意愿之间的关系是支持的。
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引用次数: 2
External Determinants of the Stock Price Performance of Tourism, Travel, and Leisure Firms: Evidence from the United States 旅游、旅行和休闲公司股票价格表现的外部决定因素:来自美国的证据
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-11-05 DOI: 10.1080/15256480.2020.1842838
D. M. Hadi, Farid Irani, Korhan Gökmenoğlu
ABSTRACT This study investigates the effects of the industrial production, exchange rate, commercial and industrial loans, and international tourist arrivals on the stock prices of U.S. tourism, travel, and leisure firms by employing robust econometrics methods. Our study extends the literature by providing evidence for the importance of commercial and industrial loans, a widely ignored variable in the literature, for modeling the stock price performance of the tourism-related firms. Our findings indicate a long-run equilibrium relationship among the variables and reveal causal relationships from industrial production, commercial and industrial loans, and international tourist arrivals toward the U.S. tourism, travel, and leisure firms’ stock prices. Obtained empirical results are valuable for several parties, such as portfolio managers, investors, and managers of tourism-related companies.
摘要本研究采用稳健的计量经济学方法,研究了工业生产、汇率、商业和工业贷款以及国际游客对美国旅游、旅游和休闲公司股价的影响。我们的研究扩展了文献,为商业和工业贷款(文献中被广泛忽视的变量)对旅游相关公司股价表现建模的重要性提供了证据。我们的研究结果表明,这些变量之间存在长期均衡关系,并揭示了工业生产、商业和工业贷款以及国际游客对美国旅游、旅游和休闲公司股价的因果关系。所获得的实证结果对投资组合经理、投资者和旅游相关公司的经理等多方都有价值。
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引用次数: 15
Measuring the Relationships between Corporate Social Responsibility, Perceived Quality, Price Fairness, Satisfaction, and Conative Loyalty in the Context of Local Food Restaurants 本地餐饮企业社会责任、感知质量、价格公平、满意度与忠诚关系之测量
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-11-05 DOI: 10.1080/15256480.2020.1842836
K. Severt, Y. Shin, H. Chen, Robin B. Dipietro
ABSTRACT The current study assessed the relationships between Corporate Social Responsibility (CSR), perceived quality, price fairness, satisfaction, and conative loyalty in the context of local food restaurants. Given the demand of customers for CSR and local foods in restaurants, stakeholder theory, and social identity theory were used to assess whether promoting these practices add value to organizations. There were 557 surveys collected through an online survey panel that showed there is a significant relationship between CSR and perceived quality, price fairness, and satisfaction. The relationship between CSR and perceived quality has the largest influence of the relationships. Another key finding was that satisfaction and CSR, through the use of local foods, has the strongest influence on conative loyalty. Implications for academics and practitioners are discussed.
摘要本研究评估了本地餐饮企业社会责任(CSR)、感知质量、价格公平、满意度和创造性忠诚度之间的关系。考虑到顾客对企业社会责任和餐馆本地食品的需求,我们使用利益相关者理论和社会认同理论来评估促进这些实践是否为组织增加了价值。通过在线调查小组收集的557份调查显示,企业社会责任与感知质量、价格公平和满意度之间存在显著关系。企业社会责任与感知质量之间的关系影响最大。另一个重要发现是,通过使用当地食品,满意度和企业社会责任对创造性忠诚度的影响最大。讨论了对学术界和实践者的影响。
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引用次数: 31
Sacrifice Elements in Intention to Adopt Airline Crisis Communication with Mobile Apps 牺牲因素有意采用航空公司危机沟通手机应用程序
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-09-17 DOI: 10.1080/15256480.2020.1805087
S. Talawanich, N. Au
ABSTRACT This research examines the impact of the determinants of perceived value and intention to adopt mobile applications for airline crisis communication. Value-based adoption model and prospect and mental accounting theories underpin the proposed research model. The findings obtained from structural equation modeling show that airline passengers assign a large weight to the benefits of such apps, namely, usefulness of location-based messages and usefulness of customized-need messages, with an emphasis on the former. Conversely, sacrifice elements are considered negligible. The factors affecting the intention to adopt airline mobile applications during crises are validated theoretically. Suggestions for desired airline mobile application features are also discussed.
本研究考察了感知价值的决定因素和采用移动应用程序进行航空公司危机沟通的意图的影响。基于价值的采用模型以及前景和心理会计理论支撑了所提出的研究模型。从结构方程模型中获得的结果表明,航空公司乘客对这些应用程序的好处给予了很大的重视,即基于位置的信息的有用性和定制需求信息的有用性,并强调了前者。相反,牺牲元素被认为可以忽略不计。从理论上验证了危机期间影响航空公司移动应用意愿的因素。还讨论了对航空公司移动应用程序功能的建议。
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引用次数: 0
Build It and They Will Come? The Impact of Servicescape on Chinese Millennials’ Satisfaction and Behavioral Intentions toward Integrated Resorts 建造它,他们会来吗?服务景观对中国千禧一代对综合度假酒店满意度和行为意向的影响
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-09-03 DOI: 10.1080/15256480.2020.1805090
Yang Peng, Erin Yirun Wang, Desmond Lam
ABSTRACT The rapidly global development of integrated resorts has led to increased competition in the marketplace. Among all, Chinese millennials are targeted because of their population size and strong spending power. This study aims to identify the effect of servicescape dimensions on satisfaction and behavioral intentions. Considering the environmental feature of the integrated resort and variety-seeking behavior of Chinese millennials, we add facility variety to the dimensions of servicescape. A major survey with 404 respondents was conducted and analyzed with structural equation modeling. The result shows that interior décor, ambience, equipment, signage and symbols, and facility variety are positively associated with customer satisfaction and behavioral intentions, while cleanliness and layout do not have any significant effect. These findings can have meaningful business implications for resort managers.
综合度假村在全球的快速发展导致了市场竞争的加剧。其中,中国千禧一代因其人口规模和强大的消费能力而成为目标。本研究旨在探讨服务逃避维度对服务逃避满意度和行为意向的影响。考虑到综合度假村的环境特征和中国千禧一代追求多样性的行为,我们在服务逃逸的维度中加入了设施多样性。对404名受访者进行了一次大型调查,并使用结构方程模型进行了分析。结果表明,室内环境、氛围、设备、标志符号、设施种类与顾客满意度和行为意愿呈正相关,而清洁度和布局对顾客满意度和行为意愿的影响不显著。这些发现对度假村管理者具有重要的商业意义。
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引用次数: 6
Paternalistic Leadership and Organizational Identification: The Mediating Role of Forgiveness Climate 父权制领导与组织认同:宽恕氛围的中介作用
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-08-24 DOI: 10.1080/15256480.2020.1805089
M. Yeşiltaş, Mert Gürlek, M. Tuna, Pelin Kanten, Hüseyin Çeken
ABSTRACT This study aimed to investigate the relationships among paternalistic leadership, forgiveness climate and organizational identification. A survey questionnaire was used to collect data from different level managers and employees working in tourist hotels in Bodrum peninsula, Turkey. The results indicate that moral and benevolent dimensions of paternalistic leadership directly impact on forgiveness climate, and only one paternalistic leadership dimension (benevolent) and forgiveness climate had impact on organizational identification. Also, this study investigates the mediating effect of forgiveness climate in the relationships between paternalistic leadership and organizational identification. Findings show that forgiveness climate mediates both moral and benevolent dimensions of paternalistic leadership and organizational identification. This study contributes to a better understanding of the roles of forgiveness climate in the hotel industry.
摘要本研究旨在探讨家长式领导、宽恕氛围和组织认同之间的关系。采用问卷调查法,对土耳其博德鲁姆半岛旅游酒店的各级管理人员和员工进行数据收集。结果表明,家长式领导的道德维度和仁慈维度直接影响宽恕氛围,只有一个家长式领导维度(仁慈)和宽恕氛围对组织认同有影响。此外,本研究还探讨了宽恕氛围在家长式领导与组织认同关系中的中介作用。研究结果表明,宽恕氛围对家长式领导的道德和仁慈维度以及组织认同都有中介作用。本研究有助于更好地理解宽恕气候在酒店业中的作用。
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引用次数: 8
Child Labor and Child Work in the Touristic Sector of Cozumel and Valle de Bravo, Mexico 墨西哥科苏梅尔和布拉沃河谷旅游部门的童工和童工
IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-08-16 DOI: 10.1080/15256480.2020.1805091
Graciela Cruz Jiménez, R. Serrano-Barquín, Lilia Zizumbo Villarreal, Elva Esther Vargas Martínez
ABSTRACT Child labor and child work conditions are analyzed in Cozumel and Valle de Bravo, both major tourist destinations in Mexico, where critical situations of minors employed in tourism-related activities were identified. Theoretically, local development considers child labor as a variable that increases the vulnerability of children and impedes their well-being. Qualitative methodology that included interviews and direct observation was used. The main finding was that poverty-related factors are the main drivers of child labor, compromising education, health, and therefore the future of minors. Nevertheless, several other factors intervene in child work, therefore public policies ought to focus on the context of each of the areas where these types of tourism-related work prevail.
本文分析了墨西哥两个主要旅游目的地科苏梅尔和布拉沃山谷的童工和童工条件,确定了未成年人在旅游相关活动中就业的危急情况。从理论上讲,地方发展将童工视为增加儿童脆弱性并阻碍其福祉的变量。定性方法包括访谈和直接观察。主要发现是,与贫困有关的因素是童工的主要驱动因素,损害了未成年人的教育、健康,从而影响了他们的未来。然而,还有其他几个因素影响儿童工作,因此,公共政策应侧重于这些与旅游有关的工作普遍存在的每个领域的背景。
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引用次数: 5
期刊
International Journal of Hospitality & Tourism Administration
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