Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100619
Francesco Schiavone , Federica Zeuli , Claudia Perillo , Anna Bastone
Purpose
The research aims to provide a structured approach for leveraging Intellectual capital (IC) to enhance sense-making within the network, ensuring clarity on the goals and stakeholders involved in each strategy.
Design/methodology/approach
To tackle the research question, an exploratory analysis was conducted to investigate the Campania Oncology Network. Multiple sources of evidence were used to obtain data triangulation.
Findings
We developed a taxonomy of IC-based strategies that enhance sense-making. The analysis allows the identification of the IC activities developed by Campania's Oncology Network to increase the sense of belonging to the network. The activities of health network organisations are used to identify a taxonomy of strategies to enhance sense-making. For each strategy, specific objectives and stakeholders are identified.
Originality/value
This paper offers interesting practical and theoretical implications, presenting a new perspective on the role of IC in organisations.
{"title":"Enhancing sense-making through intellectual capital: Evidence from a healthcare network","authors":"Francesco Schiavone , Federica Zeuli , Claudia Perillo , Anna Bastone","doi":"10.1016/j.jik.2024.100619","DOIUrl":"10.1016/j.jik.2024.100619","url":null,"abstract":"<div><h3>Purpose</h3><div>The research aims to provide a structured approach for leveraging Intellectual capital (IC) to enhance sense-making within the network, ensuring clarity on the goals and stakeholders involved in each strategy.</div></div><div><h3>Design/methodology/approach</h3><div>To tackle the research question, an exploratory analysis was conducted to investigate the Campania Oncology Network. Multiple sources of evidence were used to obtain data triangulation.</div></div><div><h3>Findings</h3><div>We developed a taxonomy of IC-based strategies that enhance sense-making. The analysis allows the identification of the IC activities developed by Campania's Oncology Network to increase the sense of belonging to the network. The activities of health network organisations are used to identify a taxonomy of strategies to enhance sense-making. For each strategy, specific objectives and stakeholders are identified.</div></div><div><h3>Originality/value</h3><div>This paper offers interesting practical and theoretical implications, presenting a new perspective on the role of IC in organisations.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100619"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100582
Kyoung-Joo Lee , Sun-Yong Choi
This study distinguishes itself from existing organizational culture studies by investigating the relatively under-studied theoretical relationship between organizational culture and employer attractiveness. To capture the holistic nature of organizational culture theory, this study adopts configurational analysis, which contrasts resourceful cultural attributes (collaborative, employee development, and fair-compensation cultures) with demanding attributes (result-oriented, overworked, and job-insecurity cultures). This study proposes three configurational propositions of employer attractiveness and employs review-based topic modeling and fuzzy-set quality comparative analysis (fsQCA) to overcome the limitations of traditional survey-based measurement and regression analysis. For the empirical analysis, this study constructs an industry-wide dataset comprising 2209 quarterly samples from 157 hotels over six years, utilizing 54,889 employee reviews posted on Glassdoor in the United States. Topic modeling analysis adopting Latent Dirichlet Allocation extracts the probabilities of six cultural attributes. Finally, the fsQCA generates three groups of 13 configurations, leading to employer attractiveness: a fully resourced culture, a resourced and low-demanding culture, and a fairly compensated overwork culture. The findings confirm the core concepts of configurational analysis in contrast to regression analysis and present novel theoretical, methodological, and practical implications.
{"title":"Configurations of resourceful and demanding attributes of organizational culture in US hotels: An innovative approach using topic modeling and fsQCA","authors":"Kyoung-Joo Lee , Sun-Yong Choi","doi":"10.1016/j.jik.2024.100582","DOIUrl":"10.1016/j.jik.2024.100582","url":null,"abstract":"<div><div>This study distinguishes itself from existing organizational culture studies by investigating the relatively under-studied theoretical relationship between organizational culture and employer attractiveness. To capture the holistic nature of organizational culture theory, this study adopts configurational analysis, which contrasts resourceful cultural attributes (collaborative, employee development, and fair-compensation cultures) with demanding attributes (result-oriented, overworked, and job-insecurity cultures). This study proposes three configurational propositions of employer attractiveness and employs review-based topic modeling and fuzzy-set quality comparative analysis (fsQCA) to overcome the limitations of traditional survey-based measurement and regression analysis. For the empirical analysis, this study constructs an industry-wide dataset comprising 2209 quarterly samples from 157 hotels over six years, utilizing 54,889 employee reviews posted on Glassdoor in the United States. Topic modeling analysis adopting Latent Dirichlet Allocation extracts the probabilities of six cultural attributes. Finally, the fsQCA generates three groups of 13 configurations, leading to employer attractiveness: a fully resourced culture, a resourced and low-demanding culture, and a fairly compensated overwork culture. The findings confirm the core concepts of configurational analysis in contrast to regression analysis and present novel theoretical, methodological, and practical implications.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100582"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142425068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100627
Ke-Cheng Zhang , Adnan Safi , Bilal Kchouri , Arindam Banerjee , Lu Wang
Addressing climate challenges and achieving the Sustainable Development Goals (SDGs) necessitate a deep understanding of how green policies influence carbon emissions. Therefore, this study explores the impact of green finance, innovation, and taxation on carbon emissions in OECD countries while accounting for economic growth, renewable energy, and energy productivity. Utilizing the method of moment quantile regression analysis, we find that green finance, taxes, and innovation significantly reduce emissions in OECD economies. The impacts of green finance and taxes exhibit an increasing trend, with higher coefficients at higher quantiles. Conversely, green innovation shows a decreasing trend, with coefficients showing lower magnitude at higher quantiles. The results also show that renewable energy and energy productivity significantly mitigate emissions. In contrast, economic growth correlates positively with CO₂ emissions. Our findings highlight the need for robust policies that invest in clean technologies, broaden green financial instruments, and enhance energy efficiency. In line with the frameworks established at COP28, we emphasize the pivotal role of both public and private funding in facilitating the transition to a low-carbon economy.
{"title":"The three greens: Innovation, finance, and taxes—Performance analysis and future implications","authors":"Ke-Cheng Zhang , Adnan Safi , Bilal Kchouri , Arindam Banerjee , Lu Wang","doi":"10.1016/j.jik.2024.100627","DOIUrl":"10.1016/j.jik.2024.100627","url":null,"abstract":"<div><div>Addressing climate challenges and achieving the Sustainable Development Goals (SDGs) necessitate a deep understanding of how green policies influence carbon emissions. Therefore, this study explores the impact of green finance, innovation, and taxation on carbon emissions in OECD countries while accounting for economic growth, renewable energy, and energy productivity. Utilizing the method of moment quantile regression analysis, we find that green finance, taxes, and innovation significantly reduce emissions in OECD economies. The impacts of green finance and taxes exhibit an increasing trend, with higher coefficients at higher quantiles. Conversely, green innovation shows a decreasing trend, with coefficients showing lower magnitude at higher quantiles. The results also show that renewable energy and energy productivity significantly mitigate emissions. In contrast, economic growth correlates positively with CO₂ emissions. Our findings highlight the need for robust policies that invest in clean technologies, broaden green financial instruments, and enhance energy efficiency. In line with the frameworks established at COP28, we emphasize the pivotal role of both public and private funding in facilitating the transition to a low-carbon economy.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100627"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142704669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Persisting global crises, such as COVID-19, pose significant challenges for international companies. The increase in uncertainty and instability in foreign markets has profoundly affected firms' strategic decisions, forcing them to adapt to dynamic conditions in order to maintain or improve their international performance. Grounded in the dynamic capabilities view, this study examines how exploration and exploitation strategies drive international business model innovation, ultimately affecting international performance and expectations concerning crisis survival during the COVID-19 crisis.
Utilizing survey data from 1455 internationalized companies, we use structural equation modeling to test our hypotheses. The results show that, although both exploration and exploitation strategies foster international business model innovation, exploration has a stronger effect than exploitation. The results further emphasize that international business model innovation has a positive impact not only on the expectation of crisis survival but also on the international performance.
{"title":"Changing the sails to survive the storm: Strategies that foster international business model innovation during a crisis","authors":"Nuno Fernandes Crespo , Cátia Fernandes Crespo , Graça Silva , Beatriz Barros","doi":"10.1016/j.jik.2024.100584","DOIUrl":"10.1016/j.jik.2024.100584","url":null,"abstract":"<div><div>Persisting global crises, such as COVID-19, pose significant challenges for international companies. The increase in uncertainty and instability in foreign markets has profoundly affected firms' strategic decisions, forcing them to adapt to dynamic conditions in order to maintain or improve their international performance. Grounded in the dynamic capabilities view, this study examines how exploration and exploitation strategies drive international business model innovation, ultimately affecting international performance and expectations concerning crisis survival during the COVID-19 crisis.</div><div>Utilizing survey data from 1455 internationalized companies, we use structural equation modeling to test our hypotheses. The results show that, although both exploration and exploitation strategies foster international business model innovation, exploration has a stronger effect than exploitation. The results further emphasize that international business model innovation has a positive impact not only on the expectation of crisis survival but also on the international performance.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100584"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142534300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100581
Jie Yang, Youngkyung Kwon
Currently, the global market for subscription services is facing a crisis of approaching saturation, prompting increased attention to the Asia-Pacific region. Meanwhile, digital content subscription services in Japan are late in the game but are on a continuous upward trend, indicating significant development potential. Despite a global shift towards digital consumption, Japan's strong preference for physical items such as CDs and books, presents an interesting contrast that warrants further research. This study integrates the innovation diffusion and resistance theories to investigate consumers’ actual usage and continuous purchase intention of digital content subscription services from both positive and negative perspectives. A questionnaire survey of 250 Japanese digital content subscribers yielded the following conclusions: First, compatibility positively influenced actual usage. Second, trialability negatively impacted actual usage. The unique characteristics of digital content subscription services were identified and compared with those of other innovative services. Furthermore, the tradition barrier exhibited a negative effect on actual usage. Last, actual usage was found to significantly and positively impact continuous purchase intention. By understanding the nuances of the Japanese market, companies can develop effective global strategies to cater to diverse consumer segments and remain competitive in an ever-changing digital landscape.
目前,全球订阅服务市场正面临着接近饱和的危机,这促使人们更加关注亚太地区。与此同时,日本的数字内容订阅服务虽然起步较晚,但呈持续上升趋势,显示出巨大的发展潜力。尽管全球都在向数字消费转变,但日本对 CD 和书籍等实体物品的强烈偏好却形成了有趣的对比,值得进一步研究。本研究综合运用创新扩散理论和阻力理论,从积极和消极两个角度研究消费者对数字内容订阅服务的实际使用情况和持续购买意向。通过对 250 名日本数字内容用户进行问卷调查,得出以下结论:首先,兼容性对实际使用产生了积极影响。其次,试用性对实际使用有负面影响。调查发现了数字内容订阅服务的独特性,并将其与其他创新服务进行了比较。此外,传统障碍对实际使用产生了负面影响。最后,研究发现实际使用对持续购买意向有显著的正向影响。通过了解日本市场的细微差别,企业可以制定有效的全球战略,以迎合不同的消费群体,并在不断变化的数字环境中保持竞争力。
{"title":"Are digital content subscription services still thriving? Analyzing the conflict between innovation adoption and resistance","authors":"Jie Yang, Youngkyung Kwon","doi":"10.1016/j.jik.2024.100581","DOIUrl":"10.1016/j.jik.2024.100581","url":null,"abstract":"<div><div>Currently, the global market for subscription services is facing a crisis of approaching saturation, prompting increased attention to the Asia-Pacific region. Meanwhile, digital content subscription services in Japan are late in the game but are on a continuous upward trend, indicating significant development potential. Despite a global shift towards digital consumption, Japan's strong preference for physical items such as CDs and books, presents an interesting contrast that warrants further research. This study integrates the innovation diffusion and resistance theories to investigate consumers’ actual usage and continuous purchase intention of digital content subscription services from both positive and negative perspectives. A questionnaire survey of 250 Japanese digital content subscribers yielded the following conclusions: First, compatibility positively influenced actual usage. Second, trialability negatively impacted actual usage. The unique characteristics of digital content subscription services were identified and compared with those of other innovative services. Furthermore, the tradition barrier exhibited a negative effect on actual usage. Last, actual usage was found to significantly and positively impact continuous purchase intention. By understanding the nuances of the Japanese market, companies can develop effective global strategies to cater to diverse consumer segments and remain competitive in an ever-changing digital landscape.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100581"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142534252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100603
Lina Yu , Zenghui Guo , Jing Ning
Two questions persist regarding global value chains (GVCs): First, what are the strategies and pathways through which multinational enterprises (MNEs) integrate and navigate GVCs? Second, what are the characteristics of GVCs in which MNEs participate? An analysis of these questions leads to inside–out and outside–in perspectives on GVCs. The literature on MNEs mostly focuses on the quantity and quality of foreign direct investment rather than on the differences in MNEs’ production activities and structure of GVCs. This study examines the effects of MNEs’ participation in simple and complex GVCs on domestic innovation. We find that the positive effects are mainly driven by MNEs’ downstream participation in simple GVCs. The mechanism tests indicate that MNEs’ upstreamness within simple GVCs negatively affects domestic firms’ absorption capacity and internal R&D and that within simple and complex GVCs negatively affects domestic firms’ export resilience.
{"title":"Foreign multinational global value chain participation and domestic innovation: Viewing GVCs inside-out and outside-in","authors":"Lina Yu , Zenghui Guo , Jing Ning","doi":"10.1016/j.jik.2024.100603","DOIUrl":"10.1016/j.jik.2024.100603","url":null,"abstract":"<div><div>Two questions persist regarding global value chains (GVCs): First, what are the strategies and pathways through which multinational enterprises (MNEs) integrate and navigate GVCs? Second, what are the characteristics of GVCs in which MNEs participate? An analysis of these questions leads to inside–out and outside–in perspectives on GVCs. The literature on MNEs mostly focuses on the quantity and quality of foreign direct investment rather than on the differences in MNEs’ production activities and structure of GVCs. This study examines the effects of MNEs’ participation in simple and complex GVCs on domestic innovation. We find that the positive effects are mainly driven by MNEs’ downstream participation in simple GVCs. The mechanism tests indicate that MNEs’ upstreamness within simple GVCs negatively affects domestic firms’ absorption capacity and internal R&D and that within simple and complex GVCs negatively affects domestic firms’ export resilience.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100603"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142573051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100612
Haoyu Cheng , Hassan Rauf Chaudhry , Irfan Kazi , Muhammad Umar
One of the significant challenges to achieveing the Green Supply Chain Management objectives is the ecological footprint associated with several logistics operations. In this study, we examine the impact of countries' logistics performance on environmental quality. For this purpose, the study collected data from a panel of 43 global economies over the period of 2010–2016. We used a composite index of logistics performance (LPI) to evaluate logistics performance and the ecological footprint (EFP) to assess environmental quality across diverse countries. Our results indicate that improvements in logistics performance are significantly associated with reductions in ecological footprints after controlling the effects of GDP, imports, exports, and adjusted net national income. These results are promising, and our findings highlight that although LPI initially intends to track the logistics performance without any consideration to the environmental concerns, most of its dimensions are indirectly capturing these concerns. These results compel policymakers to pay special attention to logistics performance, which is undoubtedly one of the most significant segments of global supply chains and may have the potential to make these supply chains greener and more environmentally friendly.
{"title":"Unlocking greener supply chains: A global innovative perspective on the role of logistics performance in reducing ecological footprints","authors":"Haoyu Cheng , Hassan Rauf Chaudhry , Irfan Kazi , Muhammad Umar","doi":"10.1016/j.jik.2024.100612","DOIUrl":"10.1016/j.jik.2024.100612","url":null,"abstract":"<div><div>One of the significant challenges to achieveing the Green Supply Chain Management objectives is the ecological footprint associated with several logistics operations. In this study, we examine the impact of countries' logistics performance on environmental quality. For this purpose, the study collected data from a panel of 43 global economies over the period of 2010–2016. We used a composite index of logistics performance (LPI) to evaluate logistics performance and the ecological footprint (EFP) to assess environmental quality across diverse countries. Our results indicate that improvements in logistics performance are significantly associated with reductions in ecological footprints after controlling the effects of GDP, imports, exports, and adjusted net national income<strong>.</strong> These results are promising, and our findings highlight that although LPI initially intends to track the logistics performance without any consideration to the environmental concerns, most of its dimensions are indirectly capturing these concerns. These results compel policymakers to pay special attention to logistics performance, which is undoubtedly one of the most significant segments of global supply chains and may have the potential to make these supply chains greener and more environmentally friendly.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100612"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Measuring innovation has long posed a significant challenge and has been the subject of extensive scientific research. Various definitions and measures of innovation exist, and each measurement approach faces limitations. This research aims to conduct a systematic literature review to expose the tendencies in measuring various types of innovation, thereby revealing different approaches, challenges, and limitations. This paper systemises and groups indicators, highlighting similarities and differences in measuring various innovation types. The systematic literature review includes 172 papers from the WoS Core Collection and Scopus databases, presenting innovation indicators across nine types of innovation: product, process, service, technological, management (or organizational, administrative), business model, supply chain, green (or environmental, eco), and open innovation. The analysis reveals that researchers often employ a broad range of indicators, many of which are not even closely aligned with specific innovation types. Accordingly, this paper offers recommendations for selecting indicators tailored to innovation type.
{"title":"The challenge of measuring innovation types: A systematic literature review","authors":"Alina Stundziene , Vaida Pilinkiene , Mantas Vilkas , Andrius Grybauskas , Mantas Lukauskas","doi":"10.1016/j.jik.2024.100620","DOIUrl":"10.1016/j.jik.2024.100620","url":null,"abstract":"<div><div>Measuring innovation has long posed a significant challenge and has been the subject of extensive scientific research. Various definitions and measures of innovation exist, and each measurement approach faces limitations. This research aims to conduct a systematic literature review to expose the tendencies in measuring various types of innovation, thereby revealing different approaches, challenges, and limitations. This paper systemises and groups indicators, highlighting similarities and differences in measuring various innovation types. The systematic literature review includes 172 papers from the WoS Core Collection and Scopus databases, presenting innovation indicators across nine types of innovation: product, process, service, technological, management (or organizational, administrative), business model, supply chain, green (or environmental, eco), and open innovation. The analysis reveals that researchers often employ a broad range of indicators, many of which are not even closely aligned with specific innovation types. Accordingly, this paper offers recommendations for selecting indicators tailored to innovation type.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100620"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100596
Roberta Costa , Francesca Di Pillo
In the ever-evolving banking landscape, effectively addressing sustainability concerns while meeting customer expectations is essential. This study introduces an innovative Corporate Social Responsibility (CSR) Feedback Framework designed to align the banks’ sustainability strategies with customer perceptions and expectations. The framework utilizes a comprehensive approach by integrating customer feedback on CSR through a survey-based methodology grounded in the Global Reporting Initiative (GRI) guidelines. It features the novel CSR Feedback Matrix to evaluate the degree to which a bank's sustainability strategy aligns with customer expectations and satisfaction, while also comparing these factors against those of competitors within the industry. Additionally, the framework employs the TOPSIS technique to calculate a Critical CSR Score (CCS), ranking sustainability aspects based on their level of criticality. The findings reveal key areas where banks can enhance their CSR efforts to better meet customer requirements. Furthermore, the analysis of customer segmentation by demographic factors provides actionable insights for developing targeted CSR strategies tailored to diverse customer needs and preferences. This research contributes to the ongoing dialogue regarding sustainability strategies from a customer-centric perspective, providing practical guidance for managers to foster positive customer relationships while advancing corporate responsibility.
{"title":"Aligning innovative banks’ sustainability strategies with customer expectations and perceptions: The CSR feedback framework","authors":"Roberta Costa , Francesca Di Pillo","doi":"10.1016/j.jik.2024.100596","DOIUrl":"10.1016/j.jik.2024.100596","url":null,"abstract":"<div><div>In the ever-evolving banking landscape, effectively addressing sustainability concerns while meeting customer expectations is essential. This study introduces an innovative Corporate Social Responsibility (CSR) Feedback Framework designed to align the banks’ sustainability strategies with customer perceptions and expectations. The framework utilizes a comprehensive approach by integrating customer feedback on CSR through a survey-based methodology grounded in the Global Reporting Initiative (GRI) guidelines. It features the novel CSR Feedback Matrix to evaluate the degree to which a bank's sustainability strategy aligns with customer expectations and satisfaction, while also comparing these factors against those of competitors within the industry. Additionally, the framework employs the TOPSIS technique to calculate a Critical CSR Score (CCS), ranking sustainability aspects based on their level of criticality. The findings reveal key areas where banks can enhance their CSR efforts to better meet customer requirements. Furthermore, the analysis of customer segmentation by demographic factors provides actionable insights for developing targeted CSR strategies tailored to diverse customer needs and preferences. This research contributes to the ongoing dialogue regarding sustainability strategies from a customer-centric perspective, providing practical guidance for managers to foster positive customer relationships while advancing corporate responsibility.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100596"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142534254","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-01DOI: 10.1016/j.jik.2024.100617
Shaofeng Wang , Hao Zhang
This study examines the influence of digital capabilities in sculpting entrepreneurial orientation (EO) and enhancing metaverse entrepreneurial performance (MEP). Grounded in the theoretical frameworks of the resource-based view (RBV) and dynamic capability theory (DCT), this research explains the mechanisms through which three facets of digital capabilities (infrastructure, business spanning, and proactive stance) cultivate an ecosystem conducive to entrepreneurial expansion and efficacy within the metaverse. Based on a data set of 403 metaverse entrepreneurs, a multifaceted analytical approach is applied. Partial least squares structural equation modeling (PLS-SEM) is used to assess latent variable relationships. Importance-performance map analysis (IPMA) is used to evaluate the performance and importance of various constructs. Fuzzy-set qualitative comparative analysis (fsQCA) is used to identify complex causal relationships. Collectively, these techniques enable the examination of the interplay among digital capabilities, EO, and MEP. The empirical findings show the positive impact of digital capabilities on EO and MEP, with EO mediating this relationship. These results underscore the need for metaverse entrepreneurs to improve their digital capabilities and EO to achieve enhanced performance within this dynamic entrepreneurial ecosystem.
{"title":"Digital capabilities and metaverse entrepreneurial performance: Role of entrepreneurial orientation","authors":"Shaofeng Wang , Hao Zhang","doi":"10.1016/j.jik.2024.100617","DOIUrl":"10.1016/j.jik.2024.100617","url":null,"abstract":"<div><div>This study examines the influence of digital capabilities in sculpting entrepreneurial orientation (EO) and enhancing metaverse entrepreneurial performance (MEP). Grounded in the theoretical frameworks of the resource-based view (RBV) and dynamic capability theory (DCT), this research explains the mechanisms through which three facets of digital capabilities (infrastructure, business spanning, and proactive stance) cultivate an ecosystem conducive to entrepreneurial expansion and efficacy within the metaverse. Based on a data set of 403 metaverse entrepreneurs, a multifaceted analytical approach is applied. Partial least squares structural equation modeling (PLS-SEM) is used to assess latent variable relationships. Importance-performance map analysis (IPMA) is used to evaluate the performance and importance of various constructs. Fuzzy-set qualitative comparative analysis (fsQCA) is used to identify complex causal relationships. Collectively, these techniques enable the examination of the interplay among digital capabilities, EO, and MEP. The empirical findings show the positive impact of digital capabilities on EO and MEP, with EO mediating this relationship. These results underscore the need for metaverse entrepreneurs to improve their digital capabilities and EO to achieve enhanced performance within this dynamic entrepreneurial ecosystem.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"9 4","pages":"Article 100617"},"PeriodicalIF":15.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142586508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}