Pub Date : 2025-01-06DOI: 10.1016/j.infoandorg.2024.100554
Kateryna Kryzhanivska, Teemu Tuomisalo, Kirsimarja Blomqvist, Olli Kuivalainen
Companies worldwide increasingly leverage digital platforms to sell, innovate, and collaborate. Despite the global pool of resources available on digital platforms and the known benefits of information, knowledge, and networking, the international entrepreneurship literature has accorded limited attention to the role of time, temporality, and digital context in international opportunity creation. Drawing on action research from a longitudinal case study, we investigate how digital international opportunity (IO) creation unfolds on an online community platform engaging relevant knowledgeable experts. We explore the early stage of internationalization of a Finnish startup with innovative technology searching for ways to access international markets during the global outbreak of the COVID-19 pandemic. Based on this research we present a two-cycle process model explaining how IO creation occurs in a digital context and a short period of time. We show how a set of actions and their related mechanisms enable IO creation through digital platforms. Our study advances understandings of IO creation and role of digital platforms in international entrepreneurship by illuminating how early internationalizing firms engage in the creation of international opportunities online.
{"title":"Leveraging temporary teams for international opportunity creation on digital platforms","authors":"Kateryna Kryzhanivska, Teemu Tuomisalo, Kirsimarja Blomqvist, Olli Kuivalainen","doi":"10.1016/j.infoandorg.2024.100554","DOIUrl":"10.1016/j.infoandorg.2024.100554","url":null,"abstract":"<div><div>Companies worldwide increasingly leverage digital platforms to sell, innovate, and collaborate. Despite the global pool of resources available on digital platforms and the known benefits of information, knowledge, and networking, the international entrepreneurship literature has accorded limited attention to the role of time, temporality, and digital context in international opportunity creation. Drawing on action research from a longitudinal case study, we investigate how digital international opportunity (IO) creation unfolds on an online community platform engaging relevant knowledgeable experts. We explore the early stage of internationalization of a Finnish startup with innovative technology searching for ways to access international markets during the global outbreak of the COVID-19 pandemic. Based on this research we present a two-cycle process model explaining how IO creation occurs in a digital context and a short period of time. We show how a set of actions and their related mechanisms enable IO creation through digital platforms. Our study advances understandings of IO creation and role of digital platforms in international entrepreneurship by illuminating how early internationalizing firms engage in the creation of international opportunities online.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100554"},"PeriodicalIF":5.7,"publicationDate":"2025-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142967855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-31DOI: 10.1016/j.infoandorg.2024.100553
Theodore R. Schatzki
This essay urges researchers to respect differences among the agencies of different kinds of entities as well as among types of “distributed agency” understood as the agentic character of combinations of entities and events. In opposition, moreover, to the strong approach to sociomateriality in IS, the essay holds that most nexuses to which human people are integral aggregate the different agencies of the entities and events that compose them. The essay develops these theses by carefully sorting out different conceptions of agency and by both disambiguating and exploring four prominent claims contained in the idea that agency is tied to combinations of entities and events. Sorting out different conceptions of agency also shows that agency is causality, that is, particular forms of causality. The overall result is a defense of the integrity of the concept of agency as a reflection of the noun-verb structure of human languages.
{"title":"Agency","authors":"Theodore R. Schatzki","doi":"10.1016/j.infoandorg.2024.100553","DOIUrl":"10.1016/j.infoandorg.2024.100553","url":null,"abstract":"<div><div>This essay urges researchers to respect differences among the agencies of different kinds of entities as well as among types of “distributed agency” understood as the agentic character of combinations of entities and events. In opposition, moreover, to the strong approach to sociomateriality in IS, the essay holds that most nexuses to which human people are integral aggregate the different agencies of the entities and events that compose them. The essay develops these theses by carefully sorting out different conceptions of agency and by both disambiguating and exploring four prominent claims contained in the idea that agency is tied to combinations of entities and events. Sorting out different conceptions of agency also shows that agency is causality, that is, particular forms of causality. The overall result is a defense of the integrity of the concept of agency as a reflection of the noun-verb structure of human languages.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100553"},"PeriodicalIF":5.7,"publicationDate":"2024-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142925023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-24DOI: 10.1016/j.infoandorg.2024.100552
Vasili Mankevich , Sanja Tumbas , Jonny Holmström
Digital innovation is an open collaborative process that involves many contributors for creating digital products and services. Entrepreneurs continuously engage with various external actors during their venture's lifecycle, utilizing these interactions to source opportunities, knowledge and resources, while shaping the project vision. However, the mechanisms governing digital innovation sourcing remain unclear. This paper proposes an entrepreneurial storytelling perspective to bridge this gap. We study the case of digital innovation sourcing by analyzing the crowdfunding story of Pebble Time, the most successful Kickstarter campaign to date. Using digital archival sources, we trace Pebble's approach over the course of the campaign. Our findings contribute to the digital innovation literature by demonstrating how the company's efforts allowed diverse actors to participate collectively and affect the entrepreneurial story over time. We identify four modes of actions that digital ventures employ in the collective construction of entrepreneurial narratives: nudging, pushing, scanning, and highlighting. We suggest that the modes of digital action enable digital innovation sourcing when crafting a compelling narrative in the digital age.
{"title":"Digital innovation sourcing through entrepreneurial storytelling: Insights from Pebble time's crowdfunding success","authors":"Vasili Mankevich , Sanja Tumbas , Jonny Holmström","doi":"10.1016/j.infoandorg.2024.100552","DOIUrl":"10.1016/j.infoandorg.2024.100552","url":null,"abstract":"<div><div>Digital innovation is an open collaborative process that involves many contributors for creating digital products and services. Entrepreneurs continuously engage with various external actors during their venture's lifecycle, utilizing these interactions to source opportunities, knowledge and resources, while shaping the project vision. However, the mechanisms governing digital innovation sourcing remain unclear. This paper proposes an entrepreneurial storytelling perspective to bridge this gap. We study the case of digital innovation sourcing by analyzing the crowdfunding story of Pebble Time, the most successful Kickstarter campaign to date. Using digital archival sources, we trace Pebble's approach over the course of the campaign. Our findings contribute to the digital innovation literature by demonstrating how the company's efforts allowed diverse actors to participate collectively and affect the entrepreneurial story over time. We identify four modes of actions that digital ventures employ in the collective construction of entrepreneurial narratives: nudging, pushing, scanning, and highlighting. We suggest that the modes of digital action enable digital innovation sourcing when crafting a compelling narrative in the digital age.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100552"},"PeriodicalIF":5.7,"publicationDate":"2024-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142889358","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-30DOI: 10.1016/j.infoandorg.2024.100541
Nidhi S. Bisht , Ernesto Noronha , Arun Kumar Tripathy
Digital technologies (DTs) are increasingly recognized as crucial in addressing social issues related to inequality and enhancing the well-being and agency of socially marginalized groups. We however, provide evidence that, instead of alleviating social inequalities, use of DTs (re)produced and exacerbated these inequalities in disparate forms, for an already marginalized population. Based on a qualitative study of employees from five microfinance institutions (MFIs) in India that offer uncollateralized group loans to poor rural women, our findings demonstrate how the pursuit of financial gains through DTs in providing microfinance exacerbated mission drift in MFIs, leading to reduced quality and depth of outreach. The use of DTs undermined social and human capital development — both crucial for alleviating poverty — and widened exclusion rather than bridging the gap. We explicate the quality of outreach (i.e., quality of services provided) as an additional dimension of social outreach, alongside the depth of outreach (i.e., reaching poorer borrowers) for understanding mission drift. Our findings call for consideration of existing intersectional social inequalities when leveraging DTs for social causes.
{"title":"Digital technologies exacerbating mission drift in microfinance institutions: Evidence from India","authors":"Nidhi S. Bisht , Ernesto Noronha , Arun Kumar Tripathy","doi":"10.1016/j.infoandorg.2024.100541","DOIUrl":"10.1016/j.infoandorg.2024.100541","url":null,"abstract":"<div><div>Digital technologies (DTs) are increasingly recognized as crucial in addressing social issues related to inequality and enhancing the well-being and agency of socially marginalized groups. We however, provide evidence that, instead of alleviating social inequalities, use of DTs (re)produced and exacerbated these inequalities in disparate forms, for an already marginalized population. Based on a qualitative study of employees from five microfinance institutions (MFIs) in India that offer uncollateralized group loans to poor rural women, our findings demonstrate how the pursuit of financial gains through DTs in providing microfinance exacerbated mission drift in MFIs, leading to reduced quality and depth of outreach. The use of DTs undermined social and human capital development — both crucial for alleviating poverty — and widened exclusion rather than bridging the gap. We explicate the quality of outreach (i.e., quality of services provided) as an additional dimension of social outreach, alongside the depth of outreach (i.e., reaching poorer borrowers) for understanding mission drift. Our findings call for consideration of existing intersectional social inequalities when leveraging DTs for social causes.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100541"},"PeriodicalIF":5.7,"publicationDate":"2024-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142745775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-23DOI: 10.1016/j.infoandorg.2024.100542
Joao Cunha
The divergent model explains the outcomes of people's participation in online social movements when people see each other's practices as interfering with their own.
This new model is built from a qualitative study of how employees used two online fora to cope with, and respond to organizational change. The model extends research on the role of difference in online social movements by showing how people moderate the effects of preceding practices that they interpret to hinder their own participation in online social movements, and how people specify subsequent practices so that they support their own.
This divergent model provides an analytical framework to understand how online social movements can produce different and even contradictory effects on change in organizations. Thus doing, it opens up research on online social movements to include the effects of tensions and conflicts found by research on online interaction. (134 words).
当人们认为对方的做法干扰了自己的做法时，分歧模式就能解释人们参与网络社会运动的结果。
{"title":"A divergent model of online social movements in organizations","authors":"Joao Cunha","doi":"10.1016/j.infoandorg.2024.100542","DOIUrl":"10.1016/j.infoandorg.2024.100542","url":null,"abstract":"<div><div>The divergent model explains the outcomes of people's participation in online social movements when people see each other's practices as interfering with their own.</div><div>This new model is built from a qualitative study of how employees used two online fora to cope with, and respond to organizational change. The model extends research on the role of difference in online social movements by showing how people moderate the effects of preceding practices that they interpret to hinder their own participation in online social movements, and how people specify subsequent practices so that they support their own.</div><div>This divergent model provides an analytical framework to understand how online social movements can produce different and even contradictory effects on change in organizations. Thus doing, it opens up research on online social movements to include the effects of tensions and conflicts found by research on online interaction. (134 words).</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100542"},"PeriodicalIF":5.7,"publicationDate":"2024-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-12DOI: 10.1016/j.infoandorg.2024.100540
Christine Abdalla Mikhaeil , Daniel Robey
Qualitative researchers across disciplines, including information systems (IS), face new pressures to ensure the transparency of their studies and their accountability for knowledge claims. As qualitative research becomes more scrutinized, researchers need to demonstrate transparency in their methods. However, the methods sections in published articles may not provide enough details to meet the changing expectations and policies of journals. This raises the issue of how to judge a qualitative study without imposing inappropriate criteria, such as quantitative metrics (e.g., volume of data) or standard templates that may not match the diversity of qualitative approaches. Based on these concerns, we clarify the status of data and their adequacy for achieving research objectives. We show how data adequacy can support theoretical reasoning in three modes of inference: induction, deduction, and abduction. We include illustrative practices for researchers wishing to adopt more transparent practices for judging and reporting data adequacy.
{"title":"When is enough enough? A critical assessment of data adequacy in IS qualitative research","authors":"Christine Abdalla Mikhaeil , Daniel Robey","doi":"10.1016/j.infoandorg.2024.100540","DOIUrl":"10.1016/j.infoandorg.2024.100540","url":null,"abstract":"<div><div>Qualitative researchers across disciplines, including information systems (IS), face new pressures to ensure the transparency of their studies and their accountability for knowledge claims. As qualitative research becomes more scrutinized, researchers need to demonstrate transparency in their methods. However, the methods sections in published articles may not provide enough details to meet the changing expectations and policies of journals. This raises the issue of how to judge a qualitative study without imposing inappropriate criteria, such as quantitative metrics (e.g., volume of data) or standard templates that may not match the diversity of qualitative approaches. Based on these concerns, we clarify the status of data and their adequacy for achieving research objectives. We show how data adequacy can support theoretical reasoning in three modes of inference: induction, deduction, and abduction. We include illustrative practices for researchers wishing to adopt more transparent practices for judging and reporting data adequacy.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100540"},"PeriodicalIF":5.7,"publicationDate":"2024-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-22DOI: 10.1016/j.infoandorg.2024.100539
Yennef Vereycken, Anne Guisset, Monique Ramioul
Current research on technological innovation seems preoccupied with studying the varying outcomes of technological innovation on work and organisations. To understand this variation and explain why technological innovation leads to specific outcomes, the process of technological innovation must be scrutinized. A comparative case study was conducted to examine the design, implementation and use of an identical technology (Manufacturing Execution Systems (MES)) in three Belgian SMEs. We explain the organisational and labour related outcomes of MES deployment by analysing both the strategic choices during the selection, design, implementation and utilization of MES in relation to the division of labour between employees, management and technology developers during the technological innovation process. Our findings show how various strategic choices and different divisions of labour lead to both overarching similarities (e.g. increased centralisation, standardization and employee control) as well as important variations in technological outcomes (e.g. degree of (de)centralisation, standardization and employee control). These results illustrate the relative autonomy organisations have in shaping technological outcomes while simultaneously showing the limitations they face, stemming from (I) the material characteristics of technology shaped at meso and macro political level and (II) the social relations at organisational level.
{"title":"The same but different: Understanding variation and similarity in the outcomes of a similar technology. A comparative case study on the deployment of manufacturing execution systems in three Belgian SME's","authors":"Yennef Vereycken, Anne Guisset, Monique Ramioul","doi":"10.1016/j.infoandorg.2024.100539","DOIUrl":"10.1016/j.infoandorg.2024.100539","url":null,"abstract":"<div><div>Current research on technological innovation seems preoccupied with studying the varying outcomes of technological innovation on work and organisations. <em>To understand this variation and explain why technological innovation leads to specific outcomes</em>, the <em>process</em> of technological innovation must be scrutinized. A comparative case study was conducted to examine the design, implementation and use of an identical technology (Manufacturing Execution Systems (MES)) in three Belgian SMEs. We <em>explain</em> the organisational and labour related outcomes of MES deployment by analysing both the <em>strategic choices</em> during the selection, design, implementation and utilization of MES in relation to the <em>division of labour</em> between employees, management and technology developers during the technological innovation process. Our findings show how various strategic choices and different divisions of labour lead to both overarching similarities (e.g. increased centralisation, standardization and employee control) as well as important variations in technological outcomes (e.g. degree of (de)centralisation, standardization and employee control). These results illustrate the relative autonomy organisations have in shaping technological outcomes while simultaneously showing the limitations they face, stemming from (I) the material characteristics of technology shaped at <em>meso</em> and macro political level and (II) the social relations at organisational level.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100539"},"PeriodicalIF":5.7,"publicationDate":"2024-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-02DOI: 10.1016/j.infoandorg.2024.100538
José F.P. dos Santos , Peter J. Williamson
With the rapid development of artificial intelligence/machine learning technologies (AI/ML) it is now opportune to consider the potential for these technologies to create new strategies for internationalisation. In this paper we examine the implications of deploying AI technologies on the internationalisation process of firms. We show how firms can create digital interactions from which information about individual's revealed preferences can be imputed. The use of this information by a proprietary AI model, rather than using FDI designed to learn about the characteristics of country markets as proxies to predict the general behaviour of consumers located there, provides a new, country-agnostic way to enter foreign markets and adapt to differences among consumers based on segments of one. AI can, therefore, enable born-digital firms, and potentially other businesses where digitalisation can play a role, to build new kinds of competitive advantages based on data network effects. We illustrate these theoretical propositions with reference to value-creation activities of the short-video streaming born-digital TikTok.
{"title":"Beyond connectivity: Artificial intelligence and the internationalisation of digital firms","authors":"José F.P. dos Santos , Peter J. Williamson","doi":"10.1016/j.infoandorg.2024.100538","DOIUrl":"10.1016/j.infoandorg.2024.100538","url":null,"abstract":"<div><div>With the rapid development of artificial intelligence/machine learning technologies (AI/ML) it is now opportune to consider the potential for these technologies to create new strategies for internationalisation. In this paper we examine the implications of deploying AI technologies on the internationalisation process of firms. We show how firms can create digital interactions from which information about individual's revealed preferences can be imputed. The use of this information by a proprietary AI model, rather than using FDI designed to learn about the characteristics of country markets as proxies to predict the general behaviour of consumers located there, provides a new, country-agnostic way to enter foreign markets and adapt to differences among consumers based on segments of one. AI can, therefore, enable born-digital firms, and potentially other businesses where digitalisation can play a role, to build new kinds of competitive advantages based on data network effects. We illustrate these theoretical propositions with reference to value-creation activities of the short-video streaming born-digital TikTok.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100538"},"PeriodicalIF":5.7,"publicationDate":"2024-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142422506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-15DOI: 10.1016/j.infoandorg.2024.100528
Rick Sullivan, Alex Veen, Kai Riemer
This study undertakes a hermeneutic analysis of the growing literature on algorithmic management. Algorithmic management is a subset of algorithmic decision-making, also referred to as algorithmic work. To date, the underlying norms, and assumptions of researchers, and how assumptions shape understandings of algorithmic management, have been under investigated. Using a hermeneutic methodology, we uncover four different onto-epistemological positions in the literature based on two overarching worldviews. The first is techno-human dualism, rooted in dualist ontological assumptions foregrounding entities. The second is techno-human entanglement, grounded in relational perspectives that view the social and material as inseparable. The worldviews are comprised of four meta-understandings that form our framework: (1) the ‘techno-centric’ view gives primacy to the technology, with humans seen as a secondary feature; (2) the ‘techno-mediated control’ view focuses on managerial power with technology a tool for control and the organization of labor; (3) the ‘techno-human enactment’ view focuses on the performative aspects of algorithmic management; and (4) the ‘techno-human being’ view explores how algorithmic management affects identity (re)formation and meaning-making. We demonstrate how onto-epistemological assumptions configure interpretations of algorithmic management. We focus on algorithms (as a foundational and integral characteristic), organizational control (a core function), and human-in-the-loop configurations (as a possible safeguard). By surfacing the plurality of assumptions in algorithmic management research, we seek to foster more engaged scholarship and encourage the virtue of choosing a research position rather than inheriting it.
{"title":"Furthering engaged algorithmic management research: Surfacing foundational positions through a hermeneutic literature analysis","authors":"Rick Sullivan, Alex Veen, Kai Riemer","doi":"10.1016/j.infoandorg.2024.100528","DOIUrl":"10.1016/j.infoandorg.2024.100528","url":null,"abstract":"<div><p>This study undertakes a hermeneutic analysis of the growing literature on algorithmic management. Algorithmic management is a subset of algorithmic decision-making, also referred to as algorithmic work. To date, the underlying norms, and assumptions of researchers, and how assumptions shape understandings of algorithmic management, have been under investigated. Using a hermeneutic methodology, we uncover four different onto-epistemological positions in the literature based on two overarching worldviews. The first is techno-human dualism, rooted in dualist ontological assumptions foregrounding entities. The second is techno-human entanglement, grounded in relational perspectives that view the social and material as inseparable. The worldviews are comprised of four meta-understandings that form our framework: (1) the ‘techno-centric’ view gives primacy to the technology, with humans seen as a secondary feature; (2) the ‘techno-mediated control’ view focuses on managerial power with technology a tool for control and the organization of labor; (3) the ‘techno-human enactment’ view focuses on the performative aspects of algorithmic management; and (4) the ‘techno-human being’ view explores how algorithmic management affects identity (re)formation and meaning-making. We demonstrate how onto-epistemological assumptions configure interpretations of algorithmic management. We focus on algorithms (as a foundational and integral characteristic), organizational control (a core function), and human-in-the-loop configurations (as a possible safeguard). By surfacing the plurality of assumptions in algorithmic management research, we seek to foster more engaged scholarship and encourage the virtue of choosing a research position rather than inheriting it.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100528"},"PeriodicalIF":5.7,"publicationDate":"2024-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1471772724000289/pdfft?md5=6d7e0bf8ef46d5ec42ea9a5834920b6c&pid=1-s2.0-S1471772724000289-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141990299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1016/j.infoandorg.2024.100527
Ignacio Fernandez Cruz
This study offers a nuanced exploration into the intersection of expertise and AI-powered decision-making, particularly within the realm of high-volume recruitment. It leverages theory from the evolving discourse on relational expertise and human-AI interaction to examine how experts navigate, interpret, and sometimes challenge AI tool outputs. Through in-depth interviews with 42 recruitment experts, the study focuses on the concept of algorithmic folk theories—the interpretive frameworks through which experts engage with algorithmic recommendations. Central to the study's findings is the range of perceptions among experts toward AI technologies, viewed through the lens of expert-AI pairings. These perceptions oscillate between viewing AI as either a complementary ally or a challenging rival, significantly shaped by organizational contexts. Factors influencing these views include oversight levels, trust in AI outputs, and the prioritization of AI tools in decision-making processes. Findings also reveal instances of algoactivism, where experts actively resist or workaround AI outputs to align with their professional judgment. In turn, algorithmic folk theories are interpretive frameworks informed by and situated within organizational structures.
Theoretically, this study deepens our understanding of the relational dynamics between human expertise and AI systems in professional settings. It highlights the critical role of context-specific factors in shaping these interactions and offers new perspectives on the complexities of AI integration for workplace decision-making. I explain my work's findings in relation to our broader discourse around artificial intelligence use at work. Finally, I offer theoretical and practical considerations for future research and practice.
{"title":"Expert-AI pairings: Expert interventions in AI-powered decisions","authors":"Ignacio Fernandez Cruz","doi":"10.1016/j.infoandorg.2024.100527","DOIUrl":"10.1016/j.infoandorg.2024.100527","url":null,"abstract":"<div><p>This study offers a nuanced exploration into the intersection of expertise and AI-powered decision-making, particularly within the realm of high-volume recruitment. It leverages theory from the evolving discourse on relational expertise and human-AI interaction to examine how experts navigate, interpret, and sometimes challenge AI tool outputs. Through in-depth interviews with 42 recruitment experts, the study focuses on the concept of algorithmic folk theories—the interpretive frameworks through which experts engage with algorithmic recommendations. Central to the study's findings is the range of perceptions among experts toward AI technologies, viewed through the lens of expert-AI pairings. These perceptions oscillate between viewing AI as either a complementary ally or a challenging rival, significantly shaped by organizational contexts. Factors influencing these views include oversight levels, trust in AI outputs, and the prioritization of AI tools in decision-making processes. Findings also reveal instances of algoactivism, where experts actively resist or workaround AI outputs to align with their professional judgment. In turn, algorithmic folk theories are interpretive frameworks informed by and situated within organizational structures.</p><p>Theoretically, this study deepens our understanding of the relational dynamics between human expertise and AI systems in professional settings. It highlights the critical role of context-specific factors in shaping these interactions and offers new perspectives on the complexities of AI integration for workplace decision-making. I explain my work's findings in relation to our broader discourse around artificial intelligence use at work. Finally, I offer theoretical and practical considerations for future research and practice.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100527"},"PeriodicalIF":5.7,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141979711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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