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Sporting Event Quality: Destination Image, Tourist Satisfaction, and Destination Loyalty 体育赛事质量:目的地形象、游客满意度与目的地忠诚度
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16896548396824
E. P. Kusumah, Nanang Wahyudin
The purpose of this study is to examine the structural connections between the image of a destination, event quality, tourist satisfaction, and loyalty to the destination in the context of World Superbike competitions. The suggested model's structural correlations between variables were tested using structural equation modeling with data from 254 individuals utilizing the bootstrapping method. The study's findings demonstrated a direct correlation between tourist perceptions of a destination and their level of satisfaction throughout their visit. There is evidence that tourist satisfaction completely mediates relationships between a destination's image and destination loyalty. This study confirms the importance of including quality in tourism destination models, and it shows that events like the World Superbike Series are an integral part of marketing plans that aim to increase destination image, tourist satisfaction, and destination loyalty.
摘要本研究旨在探讨在世界超级摩托车大赛的背景下,目的地形象、赛事品质、游客满意度与目的地忠诚度之间的结构性关联。采用结构方程模型,利用自举法对254个个体的数据进行结构相关性检验。研究结果表明,游客对目的地的看法与他们在整个旅行过程中的满意度之间存在直接关联。有证据表明,游客满意度完全中介了目的地形象和目的地忠诚度之间的关系。这项研究证实了在旅游目的地模型中纳入质量的重要性,它表明,像世界超级自行车系列赛这样的活动是营销计划中不可或缺的一部分,旨在提高目的地形象,游客满意度和目的地忠诚度。
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引用次数: 1
INVESTIGATING THE EVOLUTION AND TRANSMISSION OF EMERGENCIES IN LARGE-SCALE EVENTS USING A SCENARIO-BASED REPRESENTATION MODEL 使用基于场景的表示模型调查大型事件中突发事件的演变和传播
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16847420514746
Ling Li, Haidong Zhou, Junna Meng, Yuan Chen, Bingsheng Liu
Emergency often leads to a series of derivative and secondary emergencies during large-scale events, which can cause severe losses of human resources and property, as well as negative social effects. This study aims to clarify the evolution and transmission mechanism of emergencies using a new scenario-based representation model, which enables decision-makers to deal effectively with various types of emergencies and thus achieve the goals of reducing potential risks, minimizing unnecessary loss, and maintaining public security in large-scale events. Then, based on this model and using the 2022 Beijing Winter Olympics as an example, a hypothetical terrorist attack is proposed as the initial emergency to predict a network of subsequent emergencies. Furthermore, the rationality of the network built by the proposed model is verified by using the Bayesian network.
突发事件往往会在大型活动中引发一系列派生和二次突发事件,造成严重的人力资源和财产损失,并产生负面的社会影响。本研究旨在通过一种新的基于场景的表征模型,阐明突发事件的演变和传递机制,使决策者能够有效应对各类突发事件,从而在大型事件中实现降低潜在风险、减少不必要损失、维护公共安全的目标。然后,在此模型的基础上,以2022年北京冬奥会为例,提出了一个假设的恐怖袭击作为初始突发事件来预测后续突发事件的网络。利用贝叶斯网络验证了该模型构建的网络的合理性。
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引用次数: 0
Predicting loyalty and word-of-mouth at a sports event through a structural model and posteriori unobserved segmentation 通过结构模型和后验未观察分割预测体育赛事的忠诚度和口碑
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16990639314765
Manuel Alonso-Dos-Santos, Serio Aguado Berenguer, Ferran Calabuig Moreno
The study aims to explain how marketing variables (quality, value, satisfaction) combined with corporate image can explain the loyalty and word-of-mouth of those attending a sporting event. It also aims to know the different user profiles in the event and how these variables interact in each of these profiles. For this purpose, 697 sporting event attendees were surveyed. Structural model analysis was combined with unobserved a posteriori segmentation (POS) through PLS, that allows us to know the groups without a prior criterion. The results confirmed the hypothesis, explaining loyalty and word-of-mouth in a sporting event and revealing three unobserved groups of fans: involved, non-conforming, and opportunistic. The proposed model is useful to explain loyalty and word-of-mouth and the segments of users. On the other hand, corporate image must be considered to understand consumer behaviour in sporting events, because it has shown influence, especially in the involved and opportunistic segments.
本研究旨在解释营销变量(质量、价值、满意度)与企业形象相结合如何解释体育赛事参与者的忠诚度和口碑。它还旨在了解事件中的不同用户配置文件,以及这些变量在每个配置文件中的交互方式。为此,对697名体育赛事参与者进行了调查。结构模型分析通过PLS与未观察到的后验分割(POS)相结合,使我们能够在没有先验标准的情况下了解组。结果证实了这一假设,解释了体育赛事中的忠诚度和口碑,并揭示了三种未被观察到的粉丝群体:参与、不守规矩和机会主义。所提出的模型有助于解释忠诚度、口碑和用户细分。另一方面,要理解消费者在体育赛事中的行为,必须考虑企业形象,因为它已经显示出影响力,特别是在参与和机会主义的部分。
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引用次数: 0
Not a Priority? That’s a Problem: The Influence of Stakeholder Salience on Event Leveraging to Increase Sport Participation 不是优先事项?这是一个问题:利益相关者显著性对赛事撬动提高体育参与度的影响
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16990639314756
Elle Stevens, Danny O'Brien, Lisa Gowthorp
Sport events must be strategically leveraged if desired participation outcomes are to be achieved. However, uncertainties remain over which event stakeholder/s should lead this process. In addition, there is a lack of theoretical explanation to support the findings from extant studies in this area. This study analyses how stakeholder salience influences event leverage for sport participation, focusing on a case study of an Australian state sport organisation (SSO) and two major sport events. Data were collected through 15 semi-structured interviews with the SSO’s employees and content analysis of over 60 organisational documents, websites, and media reports. Findings revealed that strategies for leverage were ineffective due to demands enforced by the national sport organisation, a highly salient stakeholder. This research provides new insight on the utility of sport governing bodies leading event leveraging strategies, highlighting the significance of stakeholder salience and strategic control systems in achieving desired outcomes.
如果要实现预期的参与结果,必须对体育赛事进行战略杠杆化。然而,对于哪个事件涉众应该领导这个过程,仍然存在不确定性。此外,缺乏理论解释来支持该领域现有研究的结果。本研究分析了利益相关者显著性如何影响体育参与的事件杠杆,重点关注澳大利亚国家体育组织(SSO)和两个主要体育赛事的案例研究。数据是通过对SSO员工的15次半结构化访谈和对60多个组织文件、网站和媒体报道的内容分析收集的。调查结果显示,由于国家体育组织(一个高度突出的利益相关者)强制执行的要求,杠杆策略无效。这项研究为体育管理机构领导赛事杠杆战略的效用提供了新的见解,强调了利益相关者突出性和战略控制系统在实现预期结果方面的重要性。
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引用次数: 0
RESIDENTS’ MAJOR SPORT EVENT SOCIAL VALUE: A SYSTEMATIC REVIEW OF THEORY 居民重大体育赛事的社会价值:一个系统的理论回顾
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16799771985479
Jordan T. Bakhsh, M. Taks, M. Parent
Residents’ major sport event (MSE) social value is a central topic for event scholars and managers. Despite its popularity, reviews have focused on empirical findings of impact-based studies; not considering resident investments of these studies nor the theoretical underpinnings of this social phenomenon. Therefore, the present systematic review of theory considers investment and impact-based studies to addresses this gap. We screened 934 records, of which only three met all our inclusion criteria. Findings revealed four theoretical concepts to understand residents’ MSE social value: affinity with sport, income, event expectation, and transparency. The combination of these concepts offers a conceptual framework that guides scholars and practitioners to create social value more strategically for residents. Findings revealed the paucity of studies which examine residents’ MSE social impact in relation to their MSE investment and calls for future investigations on residents’ investments and impacts in relation to each other.
居民重大体育赛事的社会价值是体育赛事学者和管理者关注的核心问题。尽管它很受欢迎,但评论主要集中在基于影响的研究的实证结果上;没有考虑到这些研究的居民投资,也没有考虑到这种社会现象的理论基础。因此,目前对理论的系统回顾考虑了投资和基于影响的研究来解决这一差距。我们筛选了934条记录,其中只有3条符合我们的所有纳入标准。研究结果揭示了理解居民MSE社会价值的四个理论概念:体育亲和力、收入、赛事期望和透明度。这些概念的结合提供了一个概念框架,指导学者和从业者更有战略地为居民创造社会价值。研究结果显示,研究居民的MSE社会影响与他们的MSE投资之间的关系,并呼吁未来调查居民的投资和影响之间的关系。
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引用次数: 2
Designing the CLAIO 2022 conference program with combinatorial optimization techniques 用组合优化技术设计克莱奥2022年会议方案
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16957834460268
Javier Marenco
Designing the scientific program of a technical conference is a nontrivial task, in particular when there are many parallel sessions to be scheduled. In this setting, each session must be composed by a thematically coherent set of presentations, whereas sessions attracting a similar audience should not be scheduled simultaneously. In this work we explore this issue, by proposing a combinatorial optimization model representing this situation and by presenting computational techniques that allow to obtain good-quality solutions for this problem. We illustrate the application of these techniques to the scientific program of the XXI Latin-Iberoamerican Conference in Operations Research, which took place in December, 2022. We present experiments assessing the general contribution of the computational machinery proposed in this work, concluding that these techniques allow to automatically design the scientific program of a mid- to large-sized conference while taking into account the mentioned criteria.
设计技术会议的科学计划是一项重要的任务,特别是当有许多并行会议要安排时。在这种情况下,每一届会议必须由主题一致的一组演讲组成,而吸引类似听众的会议不应同时安排。在这项工作中,我们通过提出一个代表这种情况的组合优化模型,并通过提出允许获得该问题的高质量解决方案的计算技术来探索这个问题。我们说明了这些技术在2022年12月举行的第21届拉丁-伊比利亚美洲运筹学会议的科学计划中的应用。我们提出了评估本工作中提出的计算机器的一般贡献的实验,结论是这些技术允许自动设计中型到大型会议的科学计划,同时考虑到上述标准。
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引用次数: 0
Place Image, Quality Services, and Event Attachment in Sarawak: Moderating Role of Community Support in Economic Development 砂拉越的地方形象、优质服务与事件依恋:社区支持对经济发展的调节作用
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16957834460349
Abang Azlan Mohamad, May Chiun Lo, Wan Hashim Wan Ibrahim, Ying Sin Chin, Fung Yee Law
Malaysia's event industry, notably in culturally diverse Sarawak, has thrived in recent years, becoming a significant economic driver. However, the COVID-19 pandemic severely disrupted the sector, resulting in event cancellations, economic losses, and reduced community engagement. This study investigates the role of event attachment in fostering local economic development in Sarawak. The research gathered data from 1265 diverse event attendees and employed WarpPLS 8.0 to analyse the proposed model. Findings highlighted the substantial impact of place image, service quality, and community support on event attachment and, subsequently, economic development. Notable events like the Rainforest World Music Festival and Sarawak Regatta are analysed. The study offers practical insights for event planners and policymakers to boost event attachment, emphasizing place image, quality services, and community support to drive economic development in Sarawak. This research highlights the pivotal role of event attachment in sustaining the region's economic growth.
马来西亚的活动产业近年来蓬勃发展,成为一个重要的经济驱动力,尤其是在文化多元的砂拉越。然而,2019冠状病毒病大流行严重扰乱了该行业,导致活动取消、经济损失和社区参与度降低。本研究探讨事件依恋在促进沙捞越地方经济发展中的作用。该研究收集了1265名不同的活动参与者的数据,并使用WarpPLS 8.0对所提出的模型进行分析。研究结果强调了场所形象、服务质量和社区支持对事件依恋以及随后的经济发展的重大影响。值得注意的事件,如热带雨林世界音乐节和沙捞越帆船赛分析。该研究为活动策划者和政策制定者提供了实用的见解,以促进活动依恋,强调场所形象,优质服务和社区支持,以推动砂拉越的经济发展。本研究强调了事件依恋在维持区域经济增长中的关键作用。
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引用次数: 0
SERIOUS LEISURE EVENT VOLUNTEERING AND SOCIAL CAPITAL 严肃的休闲活动志愿者和社会资本
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599522x16419948695189
Kirstin Hallmann, R. Wright, M. Morellato
It has been argued that all serious leisure activity is founded upon a strong sense of companionship and community. Besides, social capital is widely believed to generate mutual understanding and communal reciprocity. Sport event volunteering is considered a form of serious leisure. However, the interrelationships between these concepts deserve further investigation. This study analysed the interrelationships between serious leisure volunteering and social capital acquisition of 311 World Masters Games volunteers using a structural equation model. Moreover, differences between groups of volunteers were assessed. The findings revealed a significant relationship between serious leisure and social capital. Local volunteers, for example, identified significantly more with serious leisure volunteering than those from outside of the host region.
有人认为,所有严肃的休闲活动都是建立在强烈的友谊和社区意识之上的。此外,社会资本被广泛认为可以产生相互理解和社区互惠。体育活动志愿服务被认为是一种严肃的休闲方式。然而,这些概念之间的相互关系值得进一步研究。本研究采用结构方程模型分析311名世界名人赛志愿者认真休闲志愿活动与社会资本习得的关系。此外,还评估了各组志愿者之间的差异。研究结果揭示了严肃休闲与社会资本之间的显著关系。例如,当地志愿者对严肃的休闲志愿活动的认同明显高于东道国以外的志愿者。
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引用次数: 2
Applying The Model of Event Portfolio Tourism Leverage: A Study of The Volvo Ocean Race in Cardiff, UK 运用事件组合旅游杠杆模型:英国卡迪夫沃尔沃环球帆船赛研究
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16847420514818
Dewi Jaimangal-Jones, Nick Clifton, C. Haven-Tang, Surraya Rowe
This study contributes to the extant literature on the leveraging of event portfolios, by applying the Model of Event Portfolio Tourism Leverage (Ziakas, 2023) to a case study of the Volvo Ocean Race in Cardiff, United Kingdom. Through an examination of the various components of the model, the research demonstrates the value of the strategies and tactics it proposes, including the amplification of visitor numbers, diversification of tourism offerings, extension of the tourism season, fostering of event tourism networks, consolidation of destination assets, and bolstering of destination authenticity. Empirical data collected from three separate surveys, strategy documents and feedback from stakeholders are analysed to support this argument. The study also acknowledges some challenges to strategic portfolio management, particularly due to the fragmented nature of events suppliers in destinations and the difficulty in assessing the impact of leveraging actions, in the absence of benchmark data related to event visitors.
本研究通过将事件投资组合旅游杠杆模型(Ziakas, 2023)应用于英国加的夫沃尔沃环球帆船赛的案例研究,为现有的关于事件投资组合杠杆的文献做出了贡献。通过对模型各组成部分的考察,研究证明了其提出的战略和战术的价值,包括游客数量的增加、旅游产品的多样化、旅游季节的延长、活动旅游网络的培育、目的地资产的整合和目的地真实性的增强。从三个独立的调查,战略文件和利益相关者的反馈收集的实证数据进行分析,以支持这一论点。该研究还承认战略投资组合管理面临一些挑战,特别是由于目的地活动供应商的分散性质,以及在缺乏与活动访客相关的基准数据的情况下,难以评估杠杆行动的影响。
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引用次数: 0
"I have the feeling of community again": the socio-economic impacts of small-scale events on community recovery “我又有了社区的感觉”:小规模事件对社区恢复的社会经济影响
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16907613842156
V. K. Nguyen, M. Blaer, J. Pyke
The COVID-19 pandemic had severe consequences for communities across the globe and especially in Melbourne, Australia, where residents experienced strict control measures and extended lockdowns. Using a mixed-methods approach, this study explores an initiative to facilitate community recovery by analysing the socio-economic impacts of small-scale events held by local government in Melbourne’s West shortly after the final lockdown lifted. Survey data were collected from 843 event attendees and 43 business operators, followed by semi-structured interviews. Results show that these events generated multiple social benefits by enhancing a sense of community, (re)connecting people, improving mental health, and promoting diversity and inclusion. Economic benefits were generated directly by boosting local and visitor spending and indirectly through increasing business-community connectedness. The study contributes to the limited empirical research on the value and role of small-scale events for community recovery and has managerial implications for sustainable destination development, recovery and regeneration strategies.
2019冠状病毒病大流行对全球社区造成了严重后果,特别是在澳大利亚墨尔本,那里的居民经历了严格的控制措施和长期封锁。本研究采用混合方法,通过分析墨尔本西部地方政府在最后一次封锁解除后不久举办的小规模活动的社会经济影响,探讨了一项促进社区恢复的举措。调查数据收集自843名活动参与者和43名商业经营者,随后是半结构化访谈。结果表明,这些活动通过增强社区意识、(重新)联系人们、改善心理健康、促进多样性和包容性产生了多重社会效益。经济效益直接来自当地和游客消费的增加,间接来自商业和社区联系的增加。该研究有助于对小规模活动对社区恢复的价值和作用进行有限的实证研究,并对可持续目的地发展、恢复和再生战略具有管理意义。
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引用次数: 0
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