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‘That was all over the shop’: Exploring the COVID-19 response in disability residential settings “到处都是”:探索残疾人居住环境中的新冠肺炎应对措施
IF 2.1 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-02-24 DOI: 10.1111/1467-8500.12574
Ashley McAllister, Helen Dickinson, Marie Huska, Alexandra Devine, Stefanie Dimov, Anne Kavanagh

People with disability are an ‘at-risk’ group in a pandemic context for various clinical and structural reasons. However, in the early stages of the COVID-19 pandemic, people with disability were not identified as a priority group, which exacerbated this risk, particularly for those living in congregate settings. This paper examines inter-organisational issues during the second wave of the COVID-19 pandemic in disability residential settings gathered from senior managers, team leaders, and disability support workers. We use Victoria as a case study since several Victorian disability residential settings were in mid-transition from state provision to non-profit organisations. We argue that residential settings in mid-transition had clearer lines of organisational accountability and communication, which was thought to reduce the impact of outbreaks compared to residential settings in other States and Territories with multiple lines of communication and blurred accountability. The paper contributes to the literature on inter-organisational collaboration by reinforcing the necessity of clear lines of accountability and leadership in collaborative governance during emergencies. The evidence suggests how government and disability residential settings could better support residents and staff in future COVID-19 outbreaks or other pandemics.

Points for practitioners

  • People with disability, particularly those living in congregate settings, are often at heightened risk during public health emergencies.
  • Clearer lines of responsibility, administrative, and communication arrangements across organisations and governments, alongside tailored responses within residential settings, are required to keep ‘at-risk’ individuals safe.
  • Emergency management block funding could be designed to alleviate the financial pressures identified in this study for residential disability services in future pandemic responses.
由于各种临床和结构原因,残疾人是大流行病中的 "高危 "群体。然而,在 COVID-19 大流行的早期阶段,残疾人并未被确定为优先群体,这加剧了他们的风险,尤其是对那些生活在集中环境中的残疾人而言。本文研究了 COVID-19 大流行第二波期间残疾人居住环境中的组织间问题,这些问题来自高级管理人员、团队领导和残疾人支持工作者。我们以维多利亚州为案例进行研究,因为维多利亚州的几家残疾人寄宿机构正处于从国家提供的服务向非营利组织过渡的中期阶段。我们认为,与其他州和地区存在多条沟通渠道和模糊的问责制相比,处于中期转型期的残疾人寄宿机构具有更清晰的组织问责制和沟通渠道,这被认为能够减少疫情爆发的影响。本文加强了紧急情况下合作治理中明确的问责和领导关系的必要性,为有关组织间合作的文献做出了贡献。这些证据表明,在未来 COVID-19 爆发或其他流行病爆发时,政府和残疾人居住区可以如何更好地为居民和员工提供支持。 给从业人员的建议 在公共卫生突发事件中,残疾人,尤其是那些居住在集中环境中的残疾人,往往面临着更高的风险。 为了保证 "高危 "人群的安全,各组织和政府之间需要有更明确的责任划分、行政管理和沟通安排,同时在居住环境中采取有针对性的应对措施。 可以设计应急管理整笔资金,以减轻本研究在未来大流行应对措施中为残疾寄宿服务确定的财务压力。
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引用次数: 0
Collective action and co-production of public services as alternative politics: The case of public transportation in Israel 集体行动和共同生产公共服务作为替代政治:以以色列公共交通为例
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2023-02-22 DOI: 10.1111/1467-8500.12578
Niva Golan-Nadir, Tom Christensen

Can dissatisfaction with existing policies lead to the co-production of public goods and services? If so, under what conditions could such dissatisfaction lead to the co-production of public goods and services? We posit that when (1) citizens are dissatisfied with the policy as designed, (2) third-sector organisations are formed, and (3) politicians and street-level managers are engaged, the co-production of public goods and services will take place. Analysing the Israeli religion-based restrictions on public transportation on the Jewish Sabbath (Saturday), this study argues that the intentional lack of public transport on Saturdays is overall met with discontent within the population and, in turn, leads third-sector organisations and local authorities to combine forces to find solutions on the local level. We have employed various mixed methods tools (e.g. a public opinion survey, existing statistics, in-depth interviews, and textual analysis) in order to test the Israeli case as an illustrative, crucial case study.

Points for practitioners

  • Limited public services impose burdens on disadvantaged groups, who are often those with fewer resources, causing societal dissatisfaction with policy and its implementation.
  • Co-production is facilitated when dissatisfied citizens encourage third-sector organisations, politicians, and street-level managers to engage.
  • Local co-production efforts are expected to cease when governments decide to supply the lacking services.
对现有政策的不满能否导致公共产品和服务的共同生产?如果是这样,在什么条件下这种不满会导致公共产品和服务的共同生产?我们假设,当(1)公民对设计的政策不满意,(2)第三部门组织形成,(3)政治家和街道管理人员参与进来时,公共产品和服务的共同生产就会发生。本研究分析了以色列基于宗教对犹太安息日(周六)公共交通的限制,认为周六故意缺乏公共交通的做法总体上引起了民众的不满,反过来,导致第三部门组织和地方当局联合起来寻找地方层面的解决方案。我们采用了各种混合方法工具(例如,民意调查、现有统计数据、深度访谈和文本分析),以检验以色列案例作为一个说明性的、关键的案例研究。有限的公共服务给弱势群体带来负担,他们往往是资源较少的群体,导致社会对政策及其实施的不满。当不满的公民鼓励第三部门组织、政治家和街头管理人员参与进来时,合作生产就会变得容易。当政府决定提供缺乏的服务时,预计当地的合作生产努力将停止。
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引用次数: 0
Fixing big government or feeding private contractors? Empirical evidence from the case of municipal solid waste management 整顿大政府还是给私人承包商提供资金?城市固体废物管理案例的经验证据
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2023-02-11 DOI: 10.1111/1467-8500.12579
Seejeen Park, M. Jae Moon

The assumption of new public management (NPM) that governments can lower costs and improve service quality through a market mechanism, such as competition, has been under debate over several decades. To test the NPM assumption, this study investigates the effects of contracting out on cost savings by analysing municipal solid waste management data collected in 25 local governments in the Republic of Korea over a period of 14 years. Contrary to the NPM assumption, this study suggests that contracting out does not necessarily result in cost savings but rather causes additional financial burden on citizens.

Points for practitioners

  • Government officials are strongly encouraged to critically review market-based managerial reforms.
  • Government officials need to assess both benefits and costs of contracting-out practices prior to any outsourcing or privatisation decisions.
  • Government officials need to make evidence-based policy decisions and long-term financial implications from the perspective of citizens.
新公共管理(NPM)的假设认为政府可以通过市场机制(如竞争)降低成本并提高服务质量,这一假设已经争论了几十年。为了检验NPM假设,本研究通过分析韩国25个地方政府在14年期间收集的城市固体废物管理数据,调查了外包对成本节约的影响。与NPM假设相反,这项研究表明,外包不一定会节省成本,反而会给公民带来额外的经济负担。大力鼓励政府官员严格审查以市场为基础的管理改革。在做出任何外包或私有化决定之前,政府官员需要评估外包做法的收益和成本。政府官员需要从公民的角度做出基于证据的政策决定和长期财政影响。
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引用次数: 1
Innovating for the greater good: Examining innovation champions and what motivates them 为更大的利益而创新:审视创新冠军及其动力
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2023-02-02 DOI: 10.1111/1467-8500.12577
Courtney Molloy, Sarah Bankins, Anton Kriz, Lisa Barnes

Governments have increasingly tasked the not-for-profit sector with supporting the provision of public goods and services. Alongside this role, not-for-profits have faced increasingly challenging external contexts, including heightened competition and tighter funding regimes. This makes effective innovation critical for the successful delivery of social goods within this setting particularly, and in other public service-oriented organisations more broadly. However, we know little about how innovation occurs in such contexts and even less about the motivations of those who choose to expend the effort to drive innovation there. This study examines the motivations of a key innovation agent, the innovation champion, in the challenging and dynamic not-for-profit context. Via a multi-case study, qualitative approach with 46 interviews, we utilise self-determination theory to surface what motivates innovation champions to develop and drive new idea generation and implementation. The motivations for championing innovations in not-for-profits are varied, spanning intrinsic, prosocial, and other extrinsic drivers. With wider implications for public service-oriented organisations, our work also suggests that champions in such contexts are variably motivated throughout an innovation project and appear to be simultaneously intrinsically and prosocially motivated. We also find that boredom, or its avoidance, can motivate champions toward innovative activities.

Points for practitioners

  • Innovation champions, with their passion for change and desire for stimulation, are a valuable agent to foster innovation and combat organisational inertia.
  • Providing autonomous time, away from scheduled tasks and formal role requirements, can provide employees with the ‘cognitive space’ or ‘slack time’ required for innovative thinking.
  • Fostering innovation championing can contribute to enhanced employee engagement and a sense of fulfilment in one's role.
  • Innovation champions are not motivated in any one single way; their motivations span from self-interest to contributing to a ‘greater good’. Where consistency exists, such individuals share an underlying passion for change and a desire to avoid boredom.
  • Leaders can clearly articulate the organisation's mission as one way to enhance champion motivation, particularly where their work has longer term and/or indirect value to target beneficiaries.
各国政府越来越多地赋予非营利部门支持提供公共产品和服务的任务。在发挥这一作用的同时,非营利组织也面临着日益严峻的外部环境,包括竞争加剧和供资制度收紧。因此,有效的创新对于成功提供社会产品至关重要,尤其是在这种情况下,以及在其他更广泛的以公共服务为导向的组织中。然而,我们对在这种情况下如何进行创新知之甚少,对那些选择花大力气推动创新的人的动机更是知之甚少。本研究探讨了在充满挑战和活力的非营利环境中,创新倡导者这一关键创新主体的动机。通过多案例研究和 46 个访谈的定性方法,我们利用自我决定理论来揭示创新倡导者开发和推动新想法的产生和实施的动机。非营利组织倡导创新的动机多种多样,包括内在动机、亲社会动机和其他外在动机。我们的工作还对公共服务导向型组织产生了更广泛的影响,表明这类组织中的创新倡导者在整个创新项目中的动机各不相同,似乎同时具有内在动机和亲社会动机。我们还发现,厌倦或避免厌倦也能激励创新活动的倡导者。 对实践者的启示 创新带头人对变革充满热情,渴望刺激,他们是促进创新和消除组织惰性的重要力量。 在计划任务和正式角色要求之外提供自主时间,可为员工提供创新思维所需的 "认知空间 "或 "闲暇时间"。 培养创新拥护者有助于提高员工的参与度和角色成就感。 创新倡导者的动机并不单一;他们的动机既包括自身利益,也包括为 "更大的利益 "做贡献。在存在一致性的情况下,这些人都有一种潜在的变革激情和避免厌倦的愿望。 领导者可以明确阐述组织的使命,以此作为提高创新倡导者积极性的一种方式,尤其是当他们的工作对目标受益人具有长期和/或间接价值时。
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引用次数: 0
Gender targets and trickle-down effects: Avoiding the ‘decoupling dynamics’ that limit female representation in senior roles 性别目标和涓滴效应:避免限制女性担任高级职位的“脱钩动力学”
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2023-01-18 DOI: 10.1111/1467-8500.12576
Jill A. Gould, Carol T. Kulik, Shruti R. Sardeshmukh
Women constitute the majority of the Australian public sector workforce, but their representation in senior roles is not proportional. Australian public services have gender targets to improve the representation of women in senior roles. Based on previous research, targets are expected to first increase female representation at the target’s focal level, such as executive level. Then they should initiate a trickle-down effect (TDE), increasing female representation at the level immediately below the target’s focal level, such as the executive feeder level. However, the TDE observed in a state public service decelerated after a gender target was imposed. We identified whether individual departments had a consistent or inconsistent TDE and conducted 13 semi-structured interviews with key stakeholders. Too many service-wide targets with low prioritisation of a gender target, as well as missing and ineffective practices, generated decoupling dynamics. Only departments with gender champions who had visible backing from the Chief Executive were able to keep the gender target coupled with practice to achieve its intended outcomes.
妇女占澳大利亚公共部门劳动力的大多数,但她们在高级职位上的代表性不成比例。澳大利亚公共服务部门制定了性别目标,以提高妇女担任高级职务的比例。根据以往的研究,目标应该首先增加女性在目标的核心级别的代表性,例如执行级别。然后,他们应该开始涓滴效应(TDE),增加女性在目标的核心级别以下的级别的代表,例如执行馈线级别。然而,国家公共服务部门的性别发展指标在实行性别指标后有所减缓。我们确定了各个部门是否具有一致或不一致的TDE,并与关键利益相关者进行了13次半结构化访谈。太多的服务性目标没有优先考虑性别目标,以及缺乏和无效的做法,产生了脱钩现象。只有拥有性别平等倡导者的部门,并得到行政长官的明显支持,才能在实践中保持性别平等目标,达到预期的结果。
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引用次数: 0
Policy on innovation in Australia: Divergence in definitions, problems, and solutions 澳大利亚的创新政策:定义、问题和解决方案的分歧
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2023-01-16 DOI: 10.1111/1467-8500.12575
Jenny M. Lewis, Gosia Mikolajczak

Innovation has joined the mainstream in many nations as governments search for new ways to tackle challenging societal and economic problems. But Australia is seen to be lagging on innovation policy. Is this related to how governments define innovation? What do they regard as the problem they are addressing? What proposed solutions follow from this? This paper examines how Australian governments have defined innovation over four decades, signalling their policy intentions about how to make the nation more innovative. Definitions of innovation are analysed using 79 Australian (national level) policy documents published from 1976 to 2019. Close reading of these documents suggests two main definitions: innovation as technology, and innovation as culture. Topic modelling uncovers more differentiated themes, shows how definitions change over time, and demonstrates an association between definitions and political parties in government. The divergent approaches suggest a lack of coherence and continuity to policy on innovation in Australia.

Points for practitioners

  • Innovation has expanded and broadened in its definition and governments and policymakers have paid increasing attention to it.
  • In Australia, there are two main definitions of innovation used in policy—one related to technology and one related to culture.
  • The technology view of innovation can be further divided into a focus on businesses or a focus on research and development (R&D).
  • Different innovation definitions, problems, and solutions dominate at different times, with Coalition governments tending to favour business and technology over culture, and Labor governments doing the opposite.
  • There are divergent approaches to policy on innovation in Australia which suggest a lack of coherence and consistency in policy over the long term.
在许多国家,随着政府寻找解决具有挑战性的社会和经济问题的新方法,创新已成为主流。但人们认为澳大利亚在创新政策上落后了。这与政府如何定义创新有关吗?他们认为他们正在解决的问题是什么?由此提出的解决方案是什么?本文考察了澳大利亚政府在过去四十年中如何定义创新,表明了他们关于如何使国家更具创新性的政策意图。本文使用1976年至2019年发布的79份澳大利亚(国家级)政策文件对创新的定义进行了分析。仔细阅读这些文件可以发现两种主要的定义:作为技术的创新和作为文化的创新。主题建模揭示了更多不同的主题,展示了定义如何随时间变化,并展示了定义与政府政党之间的关联。不同的方法表明,澳大利亚的创新政策缺乏连贯性和连续性。创新的定义越来越宽泛,政府和政策制定者也越来越重视创新。在澳大利亚,政策中使用的创新主要有两种定义——一种与技术有关,另一种与文化有关。创新的技术观点可以进一步分为关注业务或关注研究与开发(R&D)。不同的创新定义、问题和解决方案在不同时期占据主导地位,联合政府倾向于支持商业和技术,而不是文化,工党政府则相反。澳大利亚的创新政策有不同的方法,这表明政策在长期内缺乏连贯性和一致性。
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引用次数: 0
What affects the turnover intention of civil servants: Evidence from Bhutan 影响公务员离职意向的因素:来自不丹的证据
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2022-12-27 DOI: 10.1111/1467-8500.12573
Assel Mussagulova, Mehmet Akif Demircioglu

Research utilising self-determination theory (SDT) and, in particular, the concept of need satisfaction in public organisations has been increasing in recent years. At the same time, most studies are using insights from SDT, and are not really testing them. In fact, we still have limited knowledge on the outcomes of need satisfaction for civil servants. In this study, we aim to understand how need satisfaction affects the intrinsic motivation of civil servants, as well as their intention to leave the organisation in which they currently work. Using original data from 580 civil servants in Bhutan, this study finds that need satisfaction matters for intrinsic motivation and turnover intention. More specifically, this study finds that while need satisfaction has a positive effect on intrinsic motivation, it has a negative effect on turnover intention. Intrinsic motivation also mediates this relationship. To reduce turnover intention, policymakers may need to enhance public sector employees’ need satisfaction and their intrinsic motivation. These findings are consistent with Bhutan's context, in which happiness and human connection and fulfilment are more important than economic values.

Points for practitioners

  • Civil servants of Bhutan whose needs are satisfied are more likely to be intrinsically motivated and less likely to express an intention to quit their jobs.
  • To reduce turnover intention, policymakers may need to enhance public sector employees’ need satisfaction and their intrinsic motivation.
近年来,利用自我决定理论(SDT)的研究,特别是公共组织中需求满足的概念一直在增加。与此同时,大多数研究都是使用SDT的见解,而不是真正地测试它们。事实上,我们对公务员需求满足的结果了解仍然有限。在这项研究中,我们旨在了解需求满意度如何影响公务员的内在动机,以及他们离开目前工作的组织的意愿。本研究使用来自不丹580名公务员的原始数据,发现需求满意度对内在动机和离职倾向有影响。更具体地说,本研究发现需求满足对内在动机有正向影响,而对离职倾向有负向影响。内在动机也起到中介作用。为了降低离职倾向,决策者可能需要提高公共部门员工的需求满意度和他们的内在动机。这些发现与不丹的情况一致,在不丹,幸福、人际关系和成就感比经济价值更重要。从业人员得分不丹的公务员,其需求得到满足更有可能是内在的动机,不太可能表达辞职的意图。为了降低离职倾向,决策者可能需要提高公共部门员工的需求满意度和他们的内在动机。
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引用次数: 2
Transforming the Australian agricultural biosecurity framework: The role of institutional logics 转变澳大利亚农业生物安全框架:制度逻辑的作用
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2022-12-18 DOI: 10.1111/1467-8500.12572
Melanie Bryant, Vaughan Higgins, Marta Hernández-Jover, Russell Warman

The Australian government has transformed the national biosecurity framework by shifting from a quarantine to a shared responsibility approach. This reflects a move from centralised to network-based governance. While network governance enables the development of private and public networks needed to enact a shared responsibility approach, it can sit in tension with this approach, which requires the sharing of risk and legitimacy across an array of non-government actors. Further, little is known about how the beliefs and values of individuals involved in biosecurity decision-making influence whether or how a shared responsibility approach is enacted. We use an institutional logics framework to investigate these issues and found that despite risk-shifting and scale and efficiency logics underpinning a shared responsibility approach, a bureaucracy logic has remained dominant. While a dominant bureaucracy logic can enable a shared responsibility approach by providing clear guidelines around biosecurity compliance, it can also create barriers by creating ambiguity, or increasing reliance of actors on government in the event of a biosecurity outbreak. It can also reflect shadows of hierarchy in which governments moving to network-based governance are either not ready to share power or seek to retain authority over the direction of their policy intention.

Points for practitioners

  • Enacting a shared responsibility approach is subject to an array of challenges. However, little is known about how the beliefs and values of individuals involved in biosecurity decision-making influence whether or how a shared responsibility approach is enacted.
  • Problems can arise with implementation of a shared responsibility approach particularly related to the different and conflicting ways in which decision makers can interpret and understand a policy intention.
  • Despite efforts from public and private partners to work together, a shared responsibility approach is dominated by a bureaucracy logic. This can provide clear guidelines for actors around compliance but can also create further dependence on government in the event of a biosecurity outbreak.
澳大利亚政府已经改变了国家生物安全框架,从隔离方式转向共同责任方式。这反映了从集中式治理到基于网络的治理的转变。虽然网络治理能够促进制定共同责任方法所需的私人和公共网络的发展,但它可能与这种方法存在矛盾,因为这种方法需要在一系列非政府行为体之间分担风险和合法性。此外,人们对参与生物安全决策的个人的信仰和价值观如何影响是否或如何制定共同责任方法知之甚少。我们使用制度逻辑框架来研究这些问题,发现尽管风险转移、规模和效率逻辑支撑了共同责任的方法,但官僚主义逻辑仍然占主导地位。虽然占主导地位的官僚主义逻辑可以通过提供有关生物安全合规的明确指导方针来实现共同责任的方法,但它也可能造成障碍,因为它造成歧义,或者在生物安全爆发时增加行为体对政府的依赖。它还可以反映层级的阴影,在这些阴影中,转向基于网络的治理的政府要么不准备分享权力,要么寻求保留对其政策意图方向的权威。制定共同责任方法的实践者要点受到一系列挑战的影响。然而,对于参与生物安全决策的个人的信仰和价值观如何影响是否或如何制定共同责任方法,人们知之甚少。在实施共同责任办法时可能会出现问题,特别是与决策者解释和理解政策意图的不同和相互冲突的方式有关。尽管政府和私人合作伙伴都在努力合作,但共同责任的方式却被官僚主义逻辑所主导。这可以为行为体在遵守方面提供明确的指导方针,但也可能在发生生物安全疫情时进一步依赖政府。
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引用次数: 0
Leadership skills for regulators 监管机构的领导技能
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2022-12-14 DOI: 10.1111/1467-8500.12571
Mitzi Bolton, Michael Mintrom

Regulation plays a vital role in reducing harms and promoting public order. However, regulatory reform has been likened to painting the Sydney Harbour Bridge, it never ends. Coupling this reality with the increasing array of areas requiring regulation, there is an acute need for regulators to become more effective in how they work. We discuss the leadership skills needed to ensure regulators consistently contribute to the creation of public value.

Points for practitioners

  • Regulators can be more effective when they appreciate their authorising environment and the factors which make that environment dynamic.
  • Careful calibration of enforcement practices to the capabilities of those being regulated can reduce conflicts and improve outcomes.
  • Regulators with good communication skills can do much to resolve apparently intractable disputes.
监管在减少危害和促进公共秩序方面发挥着至关重要的作用。然而,监管改革被比作粉刷悉尼海港大桥,永无止境。再加上需要监管的领域越来越多,监管机构迫切需要在工作方式上提高效率。我们将讨论确保监管机构始终为创造公共价值做出贡献所需的领导技能。当监管机构了解其授权环境和使该环境动态的因素时,监管机构可以更有效。仔细调整执法做法,使之符合被监管方的能力,可以减少冲突,改善结果。具备良好沟通技巧的监管机构可以在解决看似棘手的纠纷方面发挥很大作用。
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引用次数: 0
Australia and abroad: The AJPA on public administration, Public‐Policymaking, and public sector governance 澳大利亚和国外:AJPA关于公共行政、公共政策制定和公共部门治理
IF 2.2 4区 管理学 Q1 Social Sciences Pub Date : 2022-12-05 DOI: 10.1111/1467-8500.12545
K. Moloney, Azad Singh Bali, P. Fawcett, Michael Di Francesco
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引用次数: 0
期刊
Australian Journal of Public Administration
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