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Journal of Contingencies and Crisis Management最新文献

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Rethinking legislation to cope with transboundary crises 反思立法,应对跨界危机
IF 2.6 3区 管理学 Q3 MANAGEMENT Pub Date : 2024-06-25 DOI: 10.1111/1468-5973.12593
Wout Broekema, Beatrice de Graaf, Roland Bron

Societies are increasingly subject to transboundary crises that pose new challenges to crisis management and require a structural rethinking of longstanding arrangements. This study explores which governance aspects could be embedded in legislation to facilitate the organization of such transboundary crisis management. It builds upon research findings from the comprehensive 2020 governmental evaluation study of the Safety Regions Act in the Netherlands and the relevant literature. First, we provide a framework for a systematic study of the relationship between law and practice. Second, we present a model on how legislation for crisis management could be adapted to better fit with transboundary crises. This consists of a set of 10 key aspects categorized into five pillars: the interconnectedness of the various phases of crisis management and risk assessments as a starting point; flexible crisis management organization and network collaboration; allocated facilitator and exceptional decision-making power; professional competences and netcentric information management; and learning capacities and democratic feedback. This model provides a point of departure for researchers and policymakers alike for rethinking the role that legislation can play in preparing for the crises of the future.

社会越来越多地受到跨界危机的影响,这给危机管理带来了新的挑战,需要对长期存在的安排进行结构性反思。本研究探讨了可将哪些治理方面纳入立法,以促进此类跨境危机管理的组织工作。本研究以 2020 年荷兰《安全区域法》政府综合评估研究的结果和相关文献为基础。首先,我们为系统研究法律与实践之间的关系提供了一个框架。其次,我们就如何调整危机管理立法以更好地适应跨境危机提出了一个模型。该模型由 10 个关键方面组成,分为五大支柱:危机管理各阶段的相互关联性和作为起点的风险评估;灵活的危机管理组织和网络协作;分配的促进者和特殊决策权;专业能力和以网络为中心的信息管理;以及学习能力和民主反馈。这一模式为研究人员和政策制定者提供了一个出发点,重新思考立法在应对未来危机方面可以发挥的作用。
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引用次数: 0
2021 Wildfires in Türkiye: A perspective from crisis management and crisis communication practices 2021 年土耳其野火:从危机管理和危机传播实践的视角
IF 2.6 3区 管理学 Q3 MANAGEMENT Pub Date : 2024-06-24 DOI: 10.1111/1468-5973.12594
Bektaş Sari

Türkiye has long been plagued by deadly natural hazards, including earthquakes, wildfires, landslides, and floods, which have caused widespread destruction throughout the country. 2021 Wildfires in Türkiye, the most destructive in the country's history, have disrupted the region's ecological balance by destroying vast swathes of forests and the habitats of many species. This study aimed to explore crisis management and communication practices during the 2021 Türkiye wildfire. This qualitative research utilized a phenomenological approach and the discourse analysis method to study the data. The study's methodology aimed to delve into the lived experiences surrounding the disaster and analyze the statements of the responsible minister to uncover best practices. The results indicate that wildfires were not contained during the initial day, and a needs assessment was impossible. During the response, frequent disinformation, rumors, and suspicious situations arose, indicating difficulties in information management. A consistent call for solidarity is beneficial for crisis management and communication. However, a debate about inadequate resources highlights trust and transparency issues in crisis communication. Moreover, drawing comparisons with other countries and making self-congratulatory statements about success and strength are not aligned with crisis management or crisis communication and may be perceived as politically motivated.

长期以来,图尔基耶一直受到地震、野火、山体滑坡和洪水等致命自然灾害的困扰,这些灾害在全国各地造成了广泛的破坏。2021 年发生在土耳其的野火是该国历史上破坏力最大的一次,它摧毁了大片森林和许多物种的栖息地,破坏了该地区的生态平衡。本研究旨在探讨 2021 年图尔基耶野火期间的危机管理和沟通实践。这项定性研究采用了现象学方法和话语分析方法来研究数据。研究方法旨在深入探究围绕灾难的生活经验,并分析负责部长的发言,以发现最佳做法。研究结果表明,在最初的一天里,野火没有得到控制,需求评估也无法进行。在救灾过程中,经常出现虚假信息、谣言和可疑情况,这表明信息管理存在困难。一致呼吁团结一致有利于危机管理和沟通。然而,关于资源不足的争论凸显了危机传播中的信任和透明度问题。此外,与其他国家进行比较,就成功和实力发表自我陶醉的言论,都不符合危机管理或危机公关的要求,可能会被视为出于政治动机。
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引用次数: 0
An infrastructure-less emergency location detection system using basic cellular device-to-device connection 利用基本蜂窝设备间连接的无基础设施紧急定位探测系统
IF 2.6 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-06-20 DOI: 10.1111/1468-5973.12591
Hojat Behrooz, Mohammad Ilbeigi

One of the most time-sensitive and critical tasks for first responders in the aftermath of a disaster is to locate people for effective and successful rescue operations. The existing solutions for large-scale location detection of citizens depend on expensive equipment that may not be readily available in many urban areas and also cannot cover a vast area quickly. To address this challenge, the present study proposes a novel location estimation method by creating a Mobile Ad Hoc Network (MANET) using citizens' mobile phones. The proposed solution can accurately estimate the location of mobile devices in a MANET based on their Received Signal Strength (RSS) and communicate the estimated location coordinates to first responders without any dependencies on telecommunication infrastructures. This system will help first responders locate and map mobile devices in the affected area in a matter of seconds to improve the efficiency and effectiveness of postdisaster rescue operations. The envisioned solution offers unique capabilities that differentiate it from previously existing methods. The proposed method directly estimates device locations using their basic cellular signal strength without any dependency on GPS and relies only on basic cellphone signals. Therefore, nonsmartphones can also join and function in the envisioned MANET system. It also does not impose any computational operations or requirements for installing an app on citizens' phones. The performance of the proposed system was empirically evaluated using a simulation analysis. The results indicated that the method could efficiently and accurately discover more than 93% of mobile devices and estimate their locations.

灾难发生后,第一反应人员最具有时间敏感性和最关键的任务之一就是确定人员的位置,以便开展有效和成功的救援行动。现有的大规模公民位置检测解决方案依赖于昂贵的设备,而这些设备在许多城市地区可能并不容易获得,也无法快速覆盖广阔的区域。为了应对这一挑战,本研究提出了一种新颖的位置估算方法,即利用市民的手机创建一个移动 Ad Hoc 网络(MANET)。所提出的解决方案可以根据移动设备的接收信号强度(RSS)准确估计城域网中移动设备的位置,并将估计的位置坐标传送给急救人员,而无需依赖任何电信基础设施。该系统将帮助急救人员在几秒钟内确定灾区移动设备的位置并绘制地图,从而提高灾后救援行动的效率和效果。设想中的解决方案具有独特的功能,有别于以前的现有方法。所提出的方法利用基本的蜂窝信号强度直接估算设备位置,无需依赖全球定位系统,而且只依赖基本的手机信号。因此,非智能手机也可以加入设想的城域网系统并发挥作用。此外,该系统也不进行任何计算操作,也不要求在市民手机上安装应用程序。通过模拟分析,对拟议系统的性能进行了实证评估。结果表明,该方法可以高效、准确地发现 93% 以上的移动设备,并估算出它们的位置。
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引用次数: 0
Assessing teachers' fire security knowledge, training effectiveness and attitudinal changes: a cross-sectional study in Turkey 评估土耳其教师的消防安全知识、培训效果和态度转变:一项横断面研究
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-06-19 DOI: 10.1111/1468-5973.12588
Sevda Yaman, Mahmut Kiliç, Kemal Ferit Turgutlu

The purpose of this study was to determine the knowledge level of teachers about basic fire and extinguishing and the effectiveness of the fire training received. This is a cross-sectional study. The research population comprises teachers employed in educational institutions affiliated with the Ministry of National Education (MNE) in Konya, Turkey, during the year 2021. The sample of this research consisted of 2649 participants who voluntarily agreed to participate in the research and answered all questions completely. Data were collected from the questionnaire forms prepared by the researchers by examining the literature in the electronic environment via Google Forms. Of the participants, 53.7% were women, 39.8% were between the ages of 35 and 44 and 93.0% were working as teachers. The fire safety knowledge score is higher for those who attended the fire training. While the fire knowledge score increased as the end-of-training attainment score increased in those receiving fire training, no significant relationship was found between the education environment and content score, the educator effectiveness score, the status of having a fire extinguishing task and having encountered a fire and this score. Teachers' fire safety knowledge score is higher and at a moderate level compared to the attitude score. Participating in fire education positively affects both knowledge and attitude toward fire.

本研究旨在确定教师对基本防火和灭火知识的了解程度,以及所接受的消防培训的效果。这是一项横断面研究。研究对象包括 2021 年土耳其科尼亚国家教育部(MNE)下属教育机构的教师。本研究的样本包括 2649 名自愿同意参与研究并完整回答所有问题的参与者。研究人员通过谷歌表格在电子环境中查阅文献,从准备好的问卷中收集数据。在参与者中,53.7% 为女性,39.8% 年龄在 35-44 岁之间,93.0% 为教师。参加过消防培训的人消防安全知识得分较高。虽然消防知识得分随着接受消防培训者的培训结束得分的增加而增加,但在教育环境和内容得分、教育者有效性得分、有灭火任务和遇到过火灾的情况与这一得分之间没有发现明显的关系。与态度得分相比,教师的消防安全知识得分更高,且处于中等水平。参加消防教育对消防知识和态度都有积极影响。
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引用次数: 0
Analyzing the effectiveness of the interagency coordination on environmental risk communication to the Rohingya refugees in Bangladesh 分析针对孟加拉国罗辛亚难民的环境风险交流机构间协调的有效性
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-06-19 DOI: 10.1111/1468-5973.12590
Thomas Campbell, Saleh Ahmed, Brittany Winkler

Refugees often face structural inequities, a disproportionate share of environmental challenges, and receive inadequate risk information. In most cases, the host country, United Nations, and other humanitarian organizations provide critical weather and climate information and disaster risk management support. This is equally true for the Rohingya refugee in Bangladesh, who fled their home country Myanmar as a response to political violence. To provide critical humanitarian services to the Rohingya population, the in-country United Nations agencies formed the Inter-Sector Coordination Group (ISCG). This paper investigates the effectiveness of the ISCG's strategies for communicating monsoon risks in the Rohingya context. Particularly, it measures ISCG communication effectiveness by both the increased formalization of ISCG communication and the number of Rohingya refugees affected during the monsoon seasons in the years 2021–2022. The paper highlights the importance of the ISCG's existence in this humanitarian context as an effective coordinating institution. The ISCG provides impoartant environmental risk information to partner organizations that benefit the Rohingya's overall physical well-being. Even though the geographical focus of this paper is on the Rohingya populations in Cox's Bazar, the discussions and findings have important policy implications in other parts of the world facing similar social, environmental, political, and humanitarian challenges.

难民往往面临着结构性的不平等、不成比例的环境挑战,并且得不到足够的风险信息。在大多数情况下,东道国、联合国和其他人道主义组织会提供重要的天气和气候信息以及灾害风险管理支持。对于孟加拉国的罗辛亚难民来说,情况同样如此,他们因政治暴力而逃离祖国缅甸。为了向罗辛亚难民提供关键的人道主义服务,联合国驻当地机构成立了部门间协调小组(ISCG)。本文调查了部门间协调小组在罗兴亚人环境中传播季风风险的策略的有效性。特别是,本文通过跨部门协调小组沟通的正规化程度的提高和 2021-2022 年季风季节受影响的罗兴亚难民人数来衡量跨部门协调小组沟通的有效性。本文强调了在这一人道主义背景下,作为一个有效的协调机构,综合协调小组存在的重要性。国际协调小组为伙伴组织提供了重要的环境风险信息,有利于罗辛亚人的整体身体健康。尽管本文的地理重点是科克斯巴扎尔的罗辛亚人,但讨论和结论对面临类似社会、环境、政治和人道主义挑战的世界其他地区也有重要的政策影响。
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引用次数: 0
Unpacking the behavioural outcomes of internal crisis communication: Underlining nexus of employee task performance, crisis responsibility and work well-being to improve organizational reputation 解读内部危机公关的行为结果:强调员工任务绩效、危机责任和工作幸福感之间的联系,以提高组织声誉
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-06-18 DOI: 10.1111/1468-5973.12562
Adamu Abbas Adamu, Syed Hassan Raza, Bahtiar Mohamad

The COVID-19 pandemic has redefined the corporate sector's communication requirements to maintain organizational reputation among employees. This situation has led to lacklustre organizational performance and a decline in employee well-being. However, little is known about how the sophisticated execution of internal crisis communication can foster productive employee responses. This study examines how internal communication during times of crisis strengthens employee task performance and well-being, both of which are crucial for organizational success following the COVID-19 pandemic. Drawing inspiration from situational crisis communication theory, the study primarily investigates the outcomes of internal crisis communication that generate favourable employee perceptions of their organization. A quantitative survey of 384 employees from various organizations was conducted, and the results indicated that efficient internal crisis communication enhances employee task performance, boosts employee well-being and reduces crisis attribution, thus promoting employee behaviour that improves reputation. These findings contribute to the growing body of literature in public relations focused on understanding the psychological mechanisms underlying positive employee behavioural intentions during times of crisis. More importantly, strategic internal communication and maintaining a human element in employee interactions will benefit organizations in the long run. Practical implications for researchers and practitioners are discussed.

COVID-19 大流行重新定义了企业部门在员工中维护组织声誉的传播要求。这种情况导致组织业绩不佳,员工福利下降。然而,人们对内部危机沟通的复杂执行如何促进富有成效的员工反应知之甚少。本研究探讨了危机时期的内部沟通如何提高员工的工作绩效和幸福感,而这两者对于组织在 COVID-19 大流行后取得成功至关重要。本研究从情境危机沟通理论中汲取灵感,主要调查内部危机沟通的结果如何使员工对其组织产生好感。研究对来自不同组织的 384 名员工进行了定量调查,结果表明,高效的内部危机沟通能提高员工的任务绩效,提升员工的幸福感,减少危机归因,从而促进员工行为,提高组织声誉。这些研究结果为公共关系领域越来越多的关于危机时期员工积极行为意向的心理机制研究做出了贡献。更重要的是,战略性内部沟通和在员工互动中保持人性化元素将使组织长期受益。本文还讨论了对研究者和实践者的实际意义。
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引用次数: 0
Do 360-character Wireless Emergency Alert messages work better than 90-character messages? Testing the risk communication consensus 360 个字符的无线紧急警报信息比 90 个字符的信息更有效吗?检验风险交流共识
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-06-16 DOI: 10.1111/1468-5973.12587
Elizabeth J. Carlson, Hamilton Bean, Chelsea Ratcliff, Manu Pokharel, Joshua Barbour

Based on early evidence, risk communication scholars have come to believe that longer (360-character maximum) mobile public warning messages generate more compliance than shorter (90-character maximum) messages. This study used an experimental design to test that premise. The study measured participants' (N = 481) likelihood of compliance in response to a mock Wireless Emergency Alert (WEA) message, as well as alternatives to immediate compliance: seeking additional information, taking non-recommended action, or ignoring the message. The study found that both longer and shorter messages generated relatively high levels of compliance, but longer messages did not generate higher levels of compliance. Rather than message length, risk personalization and hazard experience were stronger differentiators of WEA message response outcomes. Results included a moderation effect: Shorter messages produced slightly greater compliance than longer messages among people who reported lower levels of risk personalization. The study concluded that 90-character messages may be more effective than previously believed. Consequently, the authors recommend renewed focus on public safety communication related to risk personalization and hazard experience.

根据早期的证据,风险交流学者们认为,较长(最长 360 个字符)的移动公众警告信息比较短(最长 90 个字符)的信息更能引起人们的遵从。本研究采用实验设计来验证这一前提。研究测量了参与者(481 人)在收到模拟无线紧急警报 (WEA) 消息后遵从信息的可能性,以及除立即遵从信息外的其他选择:寻求更多信息、采取非建议行动或忽略信息。研究发现,较长和较短的信息都能产生相对较高的遵从率,但较长的信息并不能产生较高的遵从率。与信息长度相比,风险个性化和危险经验对 WEA 信息响应结果的影响更大。结果包括调节效应:在报告风险个性化程度较低的人群中,较短的信息比较长的信息产生的依从性略高。研究得出结论,90 个字符的信息可能比以前认为的更有效。因此,作者建议重新关注与风险个性化和危险体验相关的公共安全交流。
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引用次数: 0
Navigating the storm: Transformational leadership in engaging on robust crisis response planning 驾驭风暴:在制定强有力的危机应对计划时发挥变革型领导作用
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-06-08 DOI: 10.1111/1468-5973.12586
Estefania Basurto-Cedeno, Lori Pennington-Gray

This study explores the impact of transformational leadership style on hurricane crisis response planning in the coastal destinations of Florida, Georgia and South Carolina. Using the Perceived Transformational Leadership Scale (PTLS) proposed by Donmez and Toker, alongside demographic variables, employment profiles and past crisis experiences, the study investigates how leaders' innate leadership characteristics influence crisis response adoption. Results indicate that transformational leadership significantly predicts engagement in crisis response planning, surpassing other predictors such as employment profile and experience. The study also validates the PTLS's usability across different contexts and its ability to predict varied behaviours beyond job satisfaction. Additionally, it underscores the importance of considering transformational leadership traits in managerial recruitment for risk management roles. The findings theoretically contribute by reinforcing the independence of transformational leadership scale items and informing recruitment processes and decision-making in hurricane-prone coastal regions.

本研究探讨了变革型领导风格对佛罗里达州、佐治亚州和南卡罗来纳州沿海地区飓风危机应对规划的影响。本研究采用 Donmez 和 Toker 提出的感知变革型领导力量表 (PTLS),并结合人口统计学变量、就业概况和过去的危机经历,探讨了领导者与生俱来的领导力特征如何影响危机响应的采用。结果表明,变革型领导对危机应对计划的参与度有明显的预测作用,超过了就业情况和经验等其他预测因素。这项研究还验证了 PTLS 在不同情境下的可用性及其预测工作满意度之外的各种行为的能力。此外,研究还强调了在风险管理职位的管理人员招聘中考虑变革型领导特质的重要性。研究结果加强了变革型领导力量表项目的独立性,为沿海飓风多发地区的招聘流程和决策提供了参考,从而在理论上做出了贡献。
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引用次数: 0
Institutional vulnerability to urban flood risk management: A case study of the 7·20 flooding disaster in Zhengzhou, China 城市洪水风险管理的制度脆弱性:中国郑州 "7-20 "洪灾案例研究
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-06-02 DOI: 10.1111/1468-5973.12585
Chunyu Shi, Chengyuan Xie

The ‘vulnerability’ approach highlights institutional factors as the primary drivers of flooding risk. However, the intricate connections between institutional vulnerability and urban flood disaster risk have not been extensively explored until now. This study aims to address this gap by examining the case of the 7·20 heavy rainfall disaster in Zhengzhou. Employing a hybrid analysis methodology that integrates text coding, fault tree analysis and analytic hierarchy process methods, the study seeks to identify and assess the distinct contributions of various institutional factors and their interplay, culminating in ineffective urban flood risk management. In contrast to previous research findings that emphasize the determinant role of policy-making and organizational coordination, this study demonstrates that inadequate legislative compliance constitutes the root cause determining the ineffectiveness of urban flood risk management. It is further exacerbated by insufficient policy attention, resulting in inadequate allocation of resources that ensure the legislative quality, risk coping skills and knowledge and stakeholders' coordination and collaboration. By emphasizing the significance of legislative compliance and policy attention, the study offers a fresh conceptual perspective to understand the factors influencing the efficiency of urban flood risk management. It provides valuable insights to develop targeted countermeasures for mitigating similar urban flood risks in the future.

脆弱性 "方法强调制度因素是洪水风险的主要驱动因素。然而,迄今为止,人们尚未广泛探讨制度脆弱性与城市洪涝灾害风险之间错综复杂的联系。本研究旨在通过考察郑州 7-20 特大暴雨灾害案例来弥补这一空白。本研究采用混合分析方法,将文本编码、故障树分析和层次分析法融为一体,旨在识别和评估各种制度因素的不同贡献及其相互作用,最终导致城市洪水风险管理的无效。与以往强调决策和组织协调的决定性作用的研究结果不同,本研究表明,立法合规性不足是决定城市洪水风险管理无效的根本原因。政策关注度不够,导致确保立法质量、风险应对技能和知识以及利益相关者协调与合作的资源分配不足,进一步加剧了这一问题。通过强调立法合规和政策关注的重要性,本研究提供了一个全新的概念视角来理解影响城市洪水风险管理效率的因素。它为今后制定有针对性的对策以减轻类似的城市洪水风险提供了宝贵的见解。
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引用次数: 0
Research on the influence of emergency rescue information importance on emergency decisions 应急救援信息重要性对应急决策影响的研究
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-05-30 DOI: 10.1111/1468-5973.12582
Wei Jiang, Jiankai Zhou, Shengxiang Ma, Zonghao Wu, Xiaoyuan Cui, Chaofan Yang

Emergency rescue information is a significant factor affecting emergency decisions in the accident process, and determining the content and importance of this information can greatly assist emergency decisions and improve their effectiveness. For this reason, this paper combines decision-making trial and evaluation laboratory (DEMATEL) with a backpropagation (BP) neural network and uses the Levenberg‒Marquardt (LM) algorithm to optimize it, builds the LM-BP-DEMATEL model, and investigates the contents and importance of emergency rescue information with hazardous chemical spills as an illustrative case. First, the meaning of emergency rescue information was defined using national laws and regulations and academic research. Second, using hazardous chemical spills as an example, 62 hazardous chemical spills were collected, and 7 categories with a total of 32 emergency rescue information were extracted. Third, the constructed LM-BP-DEMATEL model was utilized to analyse the importance of 14 types of common emergency rescue information in 62 cases. Last, the centrality and causality of 14 types of emergency rescue information were obtained and then classified into four categories according to centrality and causality. The research results show that deaths (U8) and leakage information (U6) are the most critical emergency rescue information, that more attention should be given to emergency decision-making and that targeted strategies should be formulated to improve the effect of emergency decisions.

应急救援信息是事故处理过程中影响应急决策的重要因素,确定这些信息的内容和重要性可以极大地帮助应急决策,提高应急决策的有效性。为此,本文将决策试验与评估实验室(DEMATEL)与反向传播(BP)神经网络相结合,并利用 Levenberg-Marquardt 算法(LM)对其进行优化,建立了 LM-BP-DEMATEL 模型,并以危险化学品泄漏事故为例,对应急救援信息的内容和重要性进行了研究。首先,利用国家法律法规和学术研究界定了应急救援信息的含义。其次,以危险化学品泄漏事故为例,收集了 62 起危险化学品泄漏事故,提取了 7 个类别共 32 条应急救援信息。第三,利用构建的 LM-BP-DEMATEL 模型分析了 62 个案例中 14 类常见应急救援信息的重要性。最后,得出 14 类应急救援信息的中心性和因果性,并根据中心性和因果性将其分为四类。研究结果表明,死亡信息(U8)和泄漏信息(U6)是最关键的应急救援信息,应给予应急决策更多的关注,并制定有针对性的策略来提高应急决策的效果。
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引用次数: 0
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Journal of Contingencies and Crisis Management
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