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“READINESS”: A keystone concept beyond organizational crisis preparedness and resilience "准备":超越组织危机准备和复原力的关键概念
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-17 DOI: 10.1111/1468-5973.12546
Yan Jin, W. Timothy Coombs, Yijing Wang, Toni G. L. A. van der Meer, Brittany N. Shivers

Driven by the academia-industry co-identified need to discover new keystones for optimizing organizational crisis communication and management decision-making, this concept paper proposes a new “READINESS” model. Grounded in the organizational preparedness and resilience literature and drawing predominantly from crisis communication and strategic conflict management elements, READINESS is examined as a multidimensional construct with multilevel efficacy, mental adaptability, and emotional leadership-focused mindset, with a dynamic process-driven agility at its core. Another tenet is that READINESS is not just for crises but also essential to manage threats, risks, conflicts, and crises across the board, constantly shaped by complex informational environments and polarizing sociopolitical issues. We begin by articulating READINESS and then illustrate its application in sticky crisis situations, followed by directions for future research, practice, and training innovation and optimization.

学术界和产业界共同认定,需要发现优化组织危机沟通和管理决策的新基石,受此驱动,本概念文件提出了一个新的 "READINESS "模型。READINESS "模型以组织准备和恢复能力文献为基础,主要借鉴危机沟通和战略冲突管理要素,将其视为一个多维度的结构,包括多层次效能、心理适应能力和以情感领导为重点的心态,其核心是动态过程驱动的敏捷性。另一个原则是,"准备就绪 "不仅适用于危机,而且对于管理各种威胁、风险、冲突和危机也是必不可少的。我们首先阐述了 "准备"(READINESS),然后举例说明了它在棘手的危机情况下的应用,最后提出了未来研究、实践以及培训创新和优化的方向。
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引用次数: 0
The holistic repercussions of the ongoing war and refugee crisis on the Polish travel agencies 持续的战争和难民危机对波兰旅行社的整体影响
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-14 DOI: 10.1111/1468-5973.12547
Zahid Ahmad, Shafaqat Mehmood, Ather Azim Khan, Salman Khan, Asif Jabbar

The Russia–Ukraine conflict is a common concern and hot-debated topic of the international community. This study aims to assess the influence of the war and refugee crisis's holistic repercussions on the Polish tour operators/travel agencies; and elaborate on the response capability of managers/concerned authorities. Findings revealed that the war and refugee crisis negatively impacted the travel agencies, and managers were put under severe pressure—decreased number of tourists, plummeted total revenue and surged total costs. The findings further contribute to the advancement and strengthening of understanding of the differential impacts of the factors on tour operators/travel agencies by their grouping criteria (license, main market and IATA certification). The travel agencies' performance metrics and operational statistics deteriorated. The managers' responses about predicting the impact of the ongoing crisis also revealed that the effects of the war and refugee crisis would continue in the near future. The contribution and novelty of the research are the advancement of understanding by evaluating refugees and war's holistic repercussions; how the forced migrations have influenced the performance metrics and elaboration of managers' response capability; and unearthing the methods for the forced migrations.

俄乌冲突是国际社会共同关注和热议的话题。本研究旨在评估战争和难民危机对波兰旅游经营者/旅行社的整体影响,并阐述管理者/相关当局的应对能力。研究结果表明,战争和难民危机对旅行社产生了负面影响,管理者面临着游客数量减少、总收入骤降、总成本激增的巨大压力。研究结果进一步促进和加强了人们对旅游经营者/旅行社按其分组标准(许可证、主要市场和国际航空运输协会认证)所受不同因素影响的理解。旅行社的业绩指标和运营统计数据恶化。管理人员对当前危机影响的预测也表明,战争和难民危机的影响在不久的将来仍将持续。本研究的贡献和新颖之处在于通过评估难民和战争的整体影响加深了人们的理解;被迫移民如何影响了绩效指标并阐述了管理者的应对能力;以及揭示了被迫移民的方法。
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引用次数: 0
The normality/emergency imaginary, contingency and political possibility: Analysing the UK pandemic response 常态/紧急情况的想象、偶然性和政治可能性:分析英国的大流行病应对措施
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-13 DOI: 10.1111/1468-5973.12542
Petter Narby

The outside of normality and normal politics is commonly referred to as emergencies, crises and disasters. The paper describes and analyses this normality/emergency imaginary by relating it to questions about order, necessity and contingency. The paper draws upon Sergei Prozorov's work on order and its excess to examine the shift in the United Kingdom pandemic response from recommendations to mandates and regulations in late March 2020. It is argued that the normality/emergency imaginary transposes the more general problem of necessity and contingency into a less complex one, thus providing a solution to questions of order, but that this displaces and eludes the important questions of contingency as a precondition for politics. Specifically, it reduces questions of order and contingency to a choice between normality or emergency where normality is rendered just and emergency measures come to be seen as necessary and un-political. Indeed, the normality/emergency imaginary, and in particular the assumption that it is analogous to the order/contingency problem, makes it difficult to mount a political critique of emergency measures that does not reproduce and reaffirm the problem that motivates it.

常态和正常政治之外通常被称为紧急情况、危机和灾难。本文通过将其与秩序、必要性和偶然性等问题联系起来,描述并分析了这种常态/紧急情况的想象。本文借鉴谢尔盖-普罗佐罗夫(Sergei Prozorov)关于秩序及其过度的研究成果,考察了 2020 年 3 月下旬英国大流行病应对措施从建议到授权和法规的转变。本文认为,常态/紧急状态的想象将必要性和偶然性这一更为普遍的问题转换为不太复杂的问题,从而为秩序问题提供了解决方案,但这取代并回避了作为政治先决条件的偶然性这一重要问题。具体而言,它将秩序和偶然性问题简化为在常态或紧急状态之间做出选择,常态被视为公正的,而紧急措施则被视为必要的和非政治的。事实上,常态/紧急状态的想象,尤其是将其与秩序/突发事件问题相类比的假设,使得对紧急措施的政治批判很难不再现和重申引发批判的问题。
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引用次数: 0
Protective action as an enduring keystone of risk communication: Effective form, function and process of risk messaging as advocated by global higher education practitioners during a pandemic 保护行动是风险交流的持久基石:全球高等教育从业者在大流行病期间倡导的风险信息传播的有效形式、功能和过程
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-13 DOI: 10.1111/1468-5973.12545
Andreas Schwarz, Timothy Sellnow, Johanna Geppert, Deanna D. Sellnow

Risk communication is a keystone in crisis prevention and mitigation. For that purpose, many institutions worldwide have the task of translating scientific risk information into actionable messages for public safety. As a collaboration among international risk and crisis communication scholars and practitioners, we sought to identify what risk communication practitioners at higher education organizations in the Global South and North identify as essential elements of effective risk communication, based on 32 interviews in 16 countries during the first wave of the COVID-19 pandemic (June–August, 2020). Results exemplify a shared vision for addressing the stickiest, most wicked challenges to effective risk communication globally. The interviews revealed globally shared best practices related to form, function, and process leading directly to what we consider the keystone of effective risk communication: saving lives (outcome).

风险交流是预防和缓解危机的基石。为此,全球许多机构都肩负着将科学风险信息转化为可操作的公共安全信息的任务。作为国际风险与危机传播学者和从业人员的一次合作,我们试图根据 COVID-19 大流行第一波期间(2020 年 6 月至 8 月)在 16 个国家进行的 32 次访谈,确定全球南方和北方高等教育机构的风险传播从业人员认为哪些是有效风险传播的基本要素。访谈结果表明,在应对全球有效风险交流所面临的最棘手、最邪恶的挑战方面,各方有着共同的愿景。访谈揭示了与形式、功能和流程相关的全球共享最佳实践,这些最佳实践直接指向我们认为有效风险沟通的基石:拯救生命(结果)。
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引用次数: 0
Interorganizational networks in dynamics of disaster: Comprehensive approach to network effectiveness 灾难动态中的组织间网络:提高网络效率的综合方法
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-11 DOI: 10.1111/1468-5973.12544
Saemi Chang

Governments grapple with the challenges of uncertainty and complexity in disasters due to interconnected actors. This research explores how government organizations can effectively operate during disasters. Two aspects of network effectiveness—structural and procedural approaches—are considered. The structural approach emphasizes the network stability, while the procedural approach focuses on the process of network evolution. Analysing and comparing response networks from two earthquakes in Korea, a crucial environmental change—government reorganization—between them was identified. This allowed to assess how environmental changes impact network effectiveness. The findings suggest that effective disaster management requires complementing centralized authority with actual power distribution, empowering subnetwork groups as centres of common knowledge base, and emphasizing coordination among organizations with diverse expertise.

由于参与者之间的相互关联,各国政府都在努力应对灾害带来的不确定性和复杂性挑战。本研究探讨了政府组织如何在灾害期间有效运作。研究考虑了网络有效性的两个方面--结构方法和程序方法。结构方法强调网络的稳定性,而程序方法则关注网络的演变过程。通过分析和比较韩国两次地震的响应网络,确定了两次地震之间的关键环境变化--政府重组。这有助于评估环境变化如何影响网络的有效性。研究结果表明,有效的灾害管理需要以实际的权力分配来补充中央集权,授权子网络团体作为共同知识库的中心,并强调具有不同专业知识的组织之间的协调。
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引用次数: 0
From worshipping Tyche to playing with wild cards 从崇拜提凯到玩扑克牌
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-07 DOI: 10.1111/1468-5973.12543
Justine Walter

In his Physics, Aristotle acknowledges the role of Tyche, the Greek equivalent of contingency. His home, the Greek peninsula, was, and is today, regularly struck by natural hazards. Ancient records document that they wrought substantial damage to the infrastructure and political integrity of communities. Lacking reliable forecasting systems, for the ancient Greeks any of these hazards was contingent, even though there existed accepted interpretations of what (or who) caused these phenomena. Roughly 2.500 years later, future studies call sudden, unpredictable events like these ‘wild cards’. Occurring with a low probability but a substantial impact, wild cards pose challenges to social, political, and economic stability. Just as natural hazards unexpectedly interrupted and transformed social, political, and economical life in ancient communities, wild cards have the potential to disrupt current and future societies and economies. With the modern world increasingly complex and interconnected, wild cards will increase in frequency, likelihood, and impact. More than ever, local calamities will show global effects. To mitigate these effects and enable a fast recovery, creative approaches are needed. A gaze into how the societies of the distant past successfully coped with the wild cards that hit them, may thus yield inspiration for disaster risk reduction in the Anthropocene.

亚里士多德在《物理学》中承认 "提切 "的作用,"提切 "相当于希腊语中的 "偶然"。他的故乡希腊半岛过去和现在都经常遭受自然灾害的袭击。古籍记载,自然灾害对社区的基础设施和政治完整性造成了巨大破坏。由于缺乏可靠的预报系统,对古希腊人来说,任何这些灾害都是偶然的,即使对这些现象的成因(或谁)有公认的解释。大约 2500 年后,未来研究将这些突如其来、不可预测的事件称为 "通配符"。突发事件发生的概率很低,但影响巨大,对社会、政治和经济稳定构成挑战。正如自然灾害出人意料地打断和改变了古代社会的社会、政治和经济生活一样,"意外事件 "也有可能扰乱当前和未来的社会和经济。随着现代世界日益复杂和相互关联,突发事件的发生频率、可能性和影响都将增加。地方性灾难将比以往任何时候都更具有全球性影响。为了减轻这些影响并实现快速恢复,需要采取创造性的方法。因此,研究一下远古社会是如何成功应对各种突发事件的,或许能为人类世的减灾工作带来启发。
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引用次数: 0
Contingency, crises & disasters: Broadening the research agenda 突发事件、危机和灾害:拓宽研究议程
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-02 DOI: 10.1111/1468-5973.12538
Simon Hollis

The idea of contingency emphasizes uncertainty, the consequences of choice as well as our dependence on persons and events outside our control and ability to comprehend. The concept is thus integral to how we define and understand disasters and crises. Yet the way in which contingency informs research agendas is often restricted to a dialectic reaction to uncertainty, the unknown, and the uncontrollable. There is a tendency to explain or prescribe solutions based on an underlying impetus that champions certainty over chaos, knowledge over ignorance, and control over disorder. This type of thinking has been influential in shaping normative and epistemological research trajectories in crises and disaster disciplines, but it has also restricted the contours of what counts as acceptable research on disasters and crises. In this article, I demonstrate how alternative modes of inquiry can transcend this dialectic by producing knowledge in reception to – rather than in contention from—contingency. In an effort to find a middle road between overemphasizing contingency or necessity, critical realism is used to illustrate how uncertainty, the unknown and the uncontrollable can be recast as an accepted part of a stratified reality leading towards alternative ways of knowing and researching disasters and crises.

突发事件的概念强调不确定性、选择的后果以及我们对超出我们控制和理解能力的人和事的依赖性。因此,这一概念与我们如何定义和理解灾害和危机密不可分。然而,突发事件影响研究议程的方式往往局限于对不确定性、未知性和不可控性的辩证反应。人们倾向于根据一种潜在的推动力来解释或规定解决方案,这种推动力是:肯定战胜混乱、知识战胜无知、控制战胜无序。这种思维方式对危机和灾难学科的规范和认识论研究轨迹的形成具有影响力,但也限制了可接受的灾难和危机研究的范围。在这篇文章中,我将展示另一种探究模式如何能够超越这种辩证关系,在接受--而不是对抗--突发事件的过程中产生知识。为了在过分强调偶然性或必然性之间找到一条中间道路,批判现实主义被用来说明不确定性、未知性和不可控性如何被重新塑造为分层现实的一个公认部分,从而走向认识和研究灾害与危机的另一种方式。
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引用次数: 0
Building the new architecture of crisis management: Global experts' insights on best and worst practices for securing external funding 建立危机管理新架构:全球专家对获得外部资金的最佳和最差做法的见解
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-01 DOI: 10.1111/1468-5973.12539
Brooke Fisher Liu, Yan Jin, Wenqing Zhao, Andreas Schwarz, Oliva Truban, Mathew Seeger

External funding is an important yet understudied area of inquiry in crisis communication research. With external funding being a keystone of assessing and broadening research impact in both academia and industry, it is important for scholarship to examine effective practices for funding proposals. This study explores the best and worst practices for funded research through an expert consultation survey of 36 global communication scholars with track records of funding success. Findings reveal motivating factors for seeking, securing and managing funding, as well as institutional factors. Findings also inform best and worst practices for securing external funding, including bridging theory and practice and establishing strong research partnerships.

外部资助是危机传播研究中一个重要但研究不足的领域。外部资助是评估和扩大学术界和产业界研究影响的基石,因此研究资助提案的有效做法对学术研究非常重要。本研究通过对 36 位拥有成功融资记录的全球传播学者进行专家咨询调查,探讨了资助研究的最佳和最差做法。调查结果揭示了寻求、获得和管理资金的动机因素以及机构因素。调查结果还提供了获得外部资助的最佳和最差做法,包括在理论和实践之间架起桥梁以及建立牢固的研究伙伴关系。
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引用次数: 0
A paradigm shift in crisis management: The nexus of AGI-driven intelligence fusion networks and blockchain trustworthiness 危机管理的模式转变:AGI 驱动的情报融合网络与区块链可信性的联系
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-01-31 DOI: 10.1111/1468-5973.12541
Yang Yue, Joseph Z. Shyu

In an era characterized by vast data streams and complex socioeconomic dynamics, the fusion and precise analysis of multi-sourced intelligence has emerged as a pivotal challenge. To address this, the study constructs a sophisticated intelligence fusion network (IFN) architecture leveraging the potential of Artificial General Intelligence (AGI) and the security tenets of blockchain technology. Drawing from diverse fields including informatics, computer science, data analytics, and network security, the research adopts an integrative methodology comprising both a comprehensive literature review and systems analysis. Key findings highlight the prowess of AGI-driven IFNs in enhancing governmental early warning systems for crisis management. These networks underscore a paradigm shift from reactive postevent measures to proactive pre-event forecasting, thus bolstering the efficacy of governmental responses. Moreover, the decentralized nature of blockchain technology ensures data integrity, fostering trust in interdepartmental data sharing—an essential for efficient crisis management in hierarchical administrative structures. This study accentuates the need for redefining crisis management strategies, emphasizing data-driven decision-making and seamless intelligence sharing to ensure optimal outcomes.

在这个以海量数据流和复杂的社会经济动态为特征的时代,如何融合和精确分析多源情报已成为一项关键挑战。为此,本研究利用人工通用智能(AGI)的潜力和区块链技术的安全原理,构建了一个复杂的情报融合网络(IFN)架构。研究借鉴了信息学、计算机科学、数据分析和网络安全等不同领域的知识,采用了一种综合方法,包括全面的文献综述和系统分析。主要研究结果凸显了由 AGI 驱动的 IFN 在加强政府危机管理预警系统方面的优势。这些网络强调了从被动的事后措施到主动的事前预测的模式转变,从而提高了政府应对措施的效率。此外,区块链技术的去中心化特性确保了数据的完整性,促进了部门间数据共享的信任度--这对分级行政结构中的高效危机管理至关重要。本研究强调了重新定义危机管理策略的必要性,强调数据驱动决策和无缝情报共享,以确保取得最佳成果。
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引用次数: 0
Experts as crisis managers: The case of the Swedish response to the Covid-19 pandemic 专家作为危机管理者:瑞典应对 Covid-19 大流行病的案例
IF 3.1 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-01-31 DOI: 10.1111/1468-5973.12540
Eva-Karin Olsson Gardell

The academic discussion on the role of experts in crisis decision making subject is scattered and diverged. The debate has foremost been connected to the discussion of centralized versus decentralized responses. Inspired by the notion of contingency and Karl Weick, this article explores the role of the Swedish Public Health Agency in coping with the Covid-19 pandemic. One of the key findings from the study is that even if experts might have a better technical understanding, at the same time, they risk getting stuck in identity concerns and previous experiences which result in rigid responses. The study also underlines that it is risky for decision-makers to rely upon one single body of expertise at times when uncertainty is high and there is a lack of solid evidence and knowledge, given the likelihood of fixation and rigidity. Rather, policy makers should encourage a deliberative debate, involving a diversity of experts and expertise.

关于专家在危机决策中的作用的学术讨论既分散又分歧。这场争论首先与集中应对与分散应对的讨论联系在一起。受应急概念和卡尔-魏克的启发,本文探讨了瑞典公共卫生局在应对 Covid-19 大流行病中的作用。研究的主要发现之一是,即使专家可能对技术有更好的理解,但与此同时,他们也有可能陷入对身份的顾虑和以往的经验,从而导致反应僵化。研究还强调,在不确定性较高、缺乏确凿证据和知识的情况下,决策者依赖单一的专业知识是有风险的,因为这很可能导致固化和僵化。相反,决策者应鼓励开展审议辩论,让不同的专家和专业知识参与进来。
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引用次数: 0
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Journal of Contingencies and Crisis Management
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