Journal of Contingencies and Crisis Management最新文献

Automobile recalls for environmental defects (ARED) are proposed as an environmental policy in China to address automobile emission pollution by repairing environmental defects. Given the critical role of consumer engagement in achieving a high rate of recall completion, understanding consumer behavioural responses to ARED becomes paramount for policy efficacy. This study constructs a theoretical framework by integrating the Protective Action Decision Model (PADM) and the Norm Activation Model (NAM) to elucidate the psychological decision-making mechanisms underlying consumer participation in ARED. This study also incorporates self-efficacy as a moderating variable to examine differences in consumers' behavioural responses between high and low self-efficacy groups. Using 1080 survey responses in China, structural equation models were employed to quantify the impacts of the proposed determinants on consumers' participation intention. The main results shows that personal norms, awareness of consequences, ascription of responsibility, and automobile emission knowledge significantly enhance consumers' participation intention. Personal norms are shaped by awareness of consequences, while both awareness of consequences and ascription of responsibility are influenced by risk perception and automobile emission knowledge. Moreover, the multi-group path analysis reveals that these relationships vary across different levels of self-efficacy. This study advances the theoretical understanding of consumers' participation intention, and offers valuable insights for regulators and firms in optimising recall communication and implementation strategies.

The aim of this study is to compare the services provided after three major earthquakes in Türkiye (Gölcük, Van, Elazığ) to examine in depth from the perspective of earthquakes and to present policy recommendations. The phenomenological design was adopted in the study. The study was conducted with 30 people who experienced the earthquakes between 07.04.2021 and 14.06.2021. In the study, theft and looting were the most frequently coded common features in the Gölcük and Van earthquakes. One of the most frequently coded common features in the Van and Elazığ earthquakes was that nothing was done about CBRN. In both earthquakes, it was found that the telephone outage that occurred after the earthquake was commonly coded. It was observed that there were problems in terms of information, guidance and awareness of assembly areas. It was evaluated that there were traffic problems after the earthquakes. While the lack of psychosocial support services was mentioned in the Gölcük earthquake, it was evaluated that the provision of psychosocial support services began to become evident in the subsequent earthquakes. It was determined that the number of teams and personnel in the search and rescue efforts in the Gölcük earthquake were insufficient. It was evaluated that training and drill activities have an important place in minimizing the problems experienced after earthquakes. It is seen that no radical work has been done to protect domestic or street animals after the earthquakes. As a result, it is recommended that disaster plans be prepared comprehensively, psychosocial support services be developed, training and drill activities be emphasized, critical facilities be strengthened, the infrastructure system be prepared for disasters, the communication system be strengthened, and security procedures be implemented effectively, using the lessons learned from the earthquakes.

While warning fatigue is commonly described among emergency management practitioners as a problem due to over-alerting, which leads to opting out, there has been limited research to define these concepts in a systematic manner that can inform policymaking around public alerting strategies, especially as they relate to Wireless Emergency Alerts (WEA). In this study, we draw from semi-structured interviews with emergency managers and open-ended responses from surveys with emergency managers and members of the public, to develop definitions of ‘over-alerting’ and ‘warning fatigue’ and to identify the conditions that cause the public to ‘opt out’ of WEA messages. We conduct thematic content analyses to identify the dimensions of each concept, showing how they are represented by a variety of factors. We find that the antecedents to warning fatigue include alert frequency, relevancy and message content; symptoms of warning fatigue comprise mental strain, emotional and physiological stress and evaluative fatigue; the consequences of warning fatigue are threefold, including desensitization, complaining and opting out. By identifying the dimensions and factors that comprise warning fatigue, it becomes possible to determine what the true drivers are that affect decisions to turn off or tune out emergency alerts.

Many companies that are heavily criticized for their morally questionable conduct keep thriving. It is not well understood why consumers continue supporting and purchasing from some morally wrong companies. Using self-interest bias in moral judgments, this study explored how consumers' perceived self-interest and perceived message credibility of the accusation influence the effectiveness of corporate response strategies to mitigate consumers' negative reactions to corporate ethical misconduct. A total of 638 participants provided usable questionnaires in an online between-subject experiment. The results showed that consumers' perceived self-interest mitigates their negative reactions to corporate misconduct, regardless of the corporate response strategies. Furthermore, the effects of consumers' perceived self-interest on perceived corporate ability were mitigated when the accusation was perceived to be credible. Apology better protects consumers' attitudes, perceived corporate ability, and trust; it also mitigates intentions of negative word-of-mouth when the perceived credibility of the accusation is low. However, denial and attack-the-accuser can be more effective when the accusation has high perceived credibility. The theoretical and practical implications were discussed further in the paper.

Due to geography, structural, and economic factors, California has been the site of multiple climate crises. Deaf and disabled Californians face especially high health risks in crises, partly due to inaccessible risk communications before, during, and after disasters. California's Offices of Emergency Services (OES) play an important role in ensuring inclusive emergency communication for disabled people. This study examines accessibility of climate-related risk communications in California's OES for deaf and disabled people and is intended to provide guidance to the cities, counties, and the state to improve risk communication plans for disabled people. Key informants from county (n = 44) and city (n = 13) OES offices were surveyed about whether their OES provided accessible emergency communications, had barriers, and had needs to improve accessible communications. Findings reveal that urban OES offices more frequently report using or being aware of accessible communication strategies, while rural offices face challenges due to limited resources and infrastructure. Rural OES have fewer partnerships with deaf-serving organizations and are less likely to have resources to provide captioning and American Sign Language (ASL) interpreters, compared to urban OES. The study highlights the need for improved training, resource allocation, and policy integration to address accessible communication gaps, especially in rural areas. Recommendations include increased training and funding for rural OES offices, stronger partnerships with disability advocacy groups, and the adoption of universal design principles in climate risk communications. This would ensure that all Californians—regardless of location or ability—receive the information they need to prepare for and respond to climate disasters.

As cancel culture intensifies and consumer outrage spreads rapidly on social media, brands are increasingly turning to social media influencers to navigate crises. This study investigates how influencer-brand alignment—across two critical dimensions: trait alignment and emotional alignment—shapes postcrisis consumer perceptions. Grounded in Situational Crisis Communication Theory (SCCT), the study introduces the Crisis Influencer Selection Matrix, a strategic typology that classifies influencers into four roles—The Trusted Humanist, Rational Expert, Empathetic Outsider, and Detached Bystander—based on their alignment profiles and fit with crisis type. Utilizing a randomized, between-subject experimental design, 152 participants were exposed to a simulated reputational crisis involving a fictional global brand. Results demonstrate that influencers who exhibit both high trait and emotional alignment significantly enhance brand recovery outcomes. By extending SCCT to incorporate the identity and communication style of third-party messengers, this study offers a fresh theoretical perspective and provides brands with actionable strategies for effective influencer engagement during crisis situations.