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A positive psychological approach for improving the well-being and performance of employees 提高员工幸福感和绩效的积极心理学方法
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-03-19 DOI: 10.1108/ijppm-12-2022-0618
Rajasekhar David, Sharda Singh, Sitamma Mikkilineni, Neuza Ribeiro

Purpose

Today’s competitive business world presents unanticipated challenges to enterprises worldwide. So, the well-being of the employees may be a sustained competitive edge for corporations in improving employee performance. Positive psychology served as the foundation for this study, investigating the interplay between employee well-being and task performance by incorporating organizational-specific factors like organizational virtuousness (OV) and individual-specific factors such as Psychological Capital (PsyCap).

Design/methodology/approach

In total, 639 dyadic responses were gathered from the banking sector, encompassing employees in both private and public banks in India, along with their immediate supervisors. The hypotheses were subsequently examined by applying Structural Equation Modeling (SEM).

Findings

OV and PsyCap are considerably associated with the well-being of employees and task performance, according to the findings. Employee well-being mediates the relationships between the perceptions of Organizational Virtuousness (OV) and task performance, as well as between PsyCap and task performance.

Research limitations/implications

The intense competition and series of scandals in Indian banks urge the introduction of some behavioral precautionary measures. Banks need to understand and intervene in positive organizational behavior and help the employees build strong PsyCap to enhance their well-being and task performance to gain a competitive edge.

Originality/value

The present study integrated Positive Organizational Behavior (POB) and Positive Organizational Scholarship (POS) to enhance work performance.

目的当今竞争激烈的商业世界给全球企业带来了意想不到的挑战。因此,员工的幸福感可能是企业提高员工绩效的持续竞争优势。本研究以积极心理学为基础,通过纳入组织良性(OV)等组织特定因素和心理资本(PsyCap)等个人特定因素,调查员工幸福感与任务绩效之间的相互作用。研究结果表明,FindingsOV 和 PsyCap 与员工的幸福感和任务绩效密切相关。员工幸福感在组织美德感(OV)和任务绩效之间,以及心理上限和任务绩效之间起到了中介作用。研究局限/意义印度银行的激烈竞争和一系列丑闻促使人们采取一些行为预防措施。银行需要了解并干预积极组织行为,帮助员工建立强大的心理素质,以提高他们的幸福感和任务绩效,从而获得竞争优势。
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引用次数: 0
Organization agility: a literature review and research agenda 组织敏捷性:文献综述与研究议程
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-02-27 DOI: 10.1108/ijppm-07-2023-0383
Jyoti Motwani, Aakanskha Kataria

Purpose

The purpose of this literature review paper is to explore the concept of organization agility and its relevance in today's dynamic business environment. By conducting an in-depth review of existing academic and industry literature on organization agility, this study aims to identify the key factors that influence an organization's agility and the benefits and drawbacks associated with fostering agility.

Design/methodology/approach

Through the technique of bibliometric analysis, we provide the growth trajectory of the field by identifying the publication trends, prominent authors and countries and most prolific journal publishing in the concerned domain. We also provide the intellectual structure of the organization agility research by identifying the prominent themes that have been worked upon till date. In addition, with the backing of the theories, contexts, characteristics and methodology (TCCM) framework, we identify the most frequently applied theories, constructs and methods in organization agility research and provide new avenues for future research by analyzing the most frequently used theories, methods, constructs and research contexts.

Findings

With the ever-increasing ambiguity and need for change (why), organization agility serves as the organization's backbone. It acts as a springboard for the organization, an anchor point that remains constant while other functional aspects constantly fluctuate and change. Organization agility can be defined (what) as the ability of organizations to quickly respond to market needs by sensing, renewing, adapting and succeeding in a turbulent market. To summarize, organizational agility matters at three fundamental aspects (where): strategic level or the market capitalizing level, internal operational level and individual level.

Originality/value

This paper is unique in the sense that it is the first comprehensive literature review in the field of organization agility research to use a hybrid methodology (bibliometric review with TCCMs).

本文献综述旨在探讨组织敏捷性的概念及其在当今动态商业环境中的相关性。通过对有关组织敏捷性的现有学术和行业文献进行深入评述,本研究旨在确定影响组织敏捷性的关键因素,以及与培养敏捷性相关的益处和弊端。设计/方法/途径通过文献计量学分析技术,我们确定了相关领域的出版趋势、著名作者和国家以及出版量最大的期刊,从而提供了该领域的发展轨迹。我们还通过确定迄今为止研究的突出主题,提供了组织敏捷性研究的知识结构。此外,在理论、背景、特征和方法(TCCM)框架的支持下,我们确定了组织敏捷性研究中最常用的理论、构造和方法,并通过分析最常用的理论、方法、构造和研究背景,为未来研究提供了新的途径。它是组织的跳板,是在其他职能方面不断波动和变化时保持不变的锚点。组织敏捷性可以定义为(是什么):组织通过感知、更新、调整和在动荡的市场中取得成功,快速响应市场需求的能力。概括地说,组织敏捷性在三个基本方面(在哪里)都很重要:战略层面或市场资本化层面、内部运营层面和个人层面。
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引用次数: 0
Exploring the mediating role of big data in the relationship between servant leadership and firm performance: insights from private hospitals in India 探索大数据在仆人式领导与企业绩效关系中的中介作用:来自印度私立医院的启示
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-02-22 DOI: 10.1108/ijppm-08-2023-0453
Anup Kumar, Vinit Singh Chauhan

Purpose

This study examines the relationship between servant leadership and its dimensions on firm performance, with big data playing the role of a mediator.

Design/methodology/approach

Survey responses used for analysis in this study have been taken from business managers associated reputed private sector organizations in India. A conceptual model is proposed grounded to the Conservation of Resource Theory (COR). Structural equation modeling has been used to test the proposed model.

Findings

Servant leadership significantly relates to firm performance, whereby Big Data is seen to play the role of a mediator. The results also indicate that none of the dimensions of servant leadership independently affect firm performance.

Originality/value

The study adds to extant research by examining the mediating mechanism of Big Data in servant leadership and firm performance. It also suggests that each dimension of servant leadership gets reflected in overall servant leadership. Here it is important to note that Big Data analytics partially mediate the effectiveness of servant leadership.

本研究探讨了仆人式领导力及其维度与企业绩效之间的关系,大数据在其中发挥了中介作用。根据资源保护理论(COR)提出了一个概念模型。研究结果服务型领导与企业绩效有显著关系,大数据在其中起到了中介作用。结果还表明,仆人式领导力的各个维度都不会独立影响企业绩效。原创性/价值本研究通过考察大数据在仆人式领导力和企业绩效中的中介机制,对现有研究进行了补充。研究还表明,仆人式领导力的每个维度都反映在整体仆人式领导力中。值得注意的是,大数据分析在一定程度上促进了仆人式领导的有效性。
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引用次数: 0
Work engagement among higher education teachers: exploring the influence of human values and subjective well-being 高等教育教师的工作投入:探讨人类价值观和主观幸福感的影响
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-02-16 DOI: 10.1108/ijppm-07-2023-0385
Sreenu Telu, Rama Krishna Gupta Potnuru

Purpose

In today’s competitive environment, understanding employee well-being and work engagement (WE) is crucial. This study explores the relationship between values, well-being and WE within positive organizational behavior (POB). The research aims to provide insights for promoting employee well-being and enhancing WE.

Design/methodology/approach

Using a cross-sectional approach, three hundred and seventy-two teachers from higher education institutes in India participated by completing questionnaires. Covariance-based structural equation modeling (CB-SEM) was employed to examine the mediation effect.

Findings

Human values i.e. benevolence (BE) and universalism (UN) significantly impacted teachers' WE. These relationships were mediated by positive emotions (PE), negative emotions (NE) and satisfaction with life (SWL). Interestingly, UN exhibited a positive relationship with PE and SWL and a negative relationship with NE. These findings contradict existing theories and may be attributed to India’s cultural aspects, particularly the concept of karma orientation.

Research limitations/implications

The quantitative results obtained through CB-SEM could be complemented by future qualitative studies. Employing longitudinal research might yield different results. Generalizing the findings to other populations requires caution.

Practical implications

Institutions should prioritize human values in teacher recruitment and development to improve engagement. Promoting PE, managing NE and enhancing SWL can boost WE. Future research should explore mediation with other variables and use longitudinal studies to understand cultural impact and intervention strategies.

Originality/value

The study contributes to knowledge on WE within positive organizational behavior by examining BE and UN. Additionally, exploring the mediating effect of PE, NE and SWL adds further value.

目的 在当今竞争激烈的环境中,了解员工福利和工作投入(WE)至关重要。本研究探讨了积极组织行为(POB)中价值观、幸福感和工作投入之间的关系。设计/方法/途径来自印度高等教育机构的 372 名教师通过填写调查问卷参与了研究。研究结果人类价值观,即仁爱(BE)和普遍主义(UN)对教师的幸福感有显著影响。这些关系受到积极情绪(PE)、消极情绪(NE)和生活满意度(SWL)的调节。有趣的是,UN 与 PE 和 SWL 呈正相关,而与 NE 呈负相关。这些发现与现有理论相矛盾,可能与印度的文化有关,尤其是因果报应的观念。采用纵向研究可能会得出不同的结果。实践意义各机构在招聘和培养教师时应优先考虑人的价值,以提高教师的参与度。促进体育运动、管理近视率和提高全社会学习能力可以提高教师的参与度。未来的研究应探索与其他变量之间的中介作用,并利用纵向研究来了解文化影响和干预策略。此外,探讨 PE、NE 和 SWL 的中介效应也具有进一步的价值。
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引用次数: 0
Roles of lean learners for successful lean implementation in the construction industry: a force-directed graph 精益学习者在建筑业成功实施精益管理中的作用:力导向图
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-02-16 DOI: 10.1108/ijppm-07-2023-0346
Agana Parameswaran, K.A.T.O. Ranadewa, Akila Pramodh Rathnasinghe

Purpose

The proliferation of lean principles in the construction industry is offset by the enduring uncertainty among industry stakeholders regarding their respective roles in lean implementation. This uncertainty is further compounded by the scarcity of empirical investigations in this area. Consequently, this study undertakes the task of bridging this knowledge gap by identifying the critical roles of lean learners and their indispensable contributions to achieving successful lean implementation.

Design/methodology/approach

A qualitative exploratory approach informed by an interpretivism perspective was adopted. The case study strategy was employed to gather data from three contracting organisations that had implemented lean practices. Empirical data was collected through in-depth semi-structured interviews with fifteen industry experts and complemented by document reviews. To analyse the data, a code-based content analysis approach was employed using NVivo software, while Power BI software was utilised to develop a comprehensive force-directed graph visualisation.

Findings

The research findings substantiated nine lean learners and unveiled a set of seventy-three roles associated with them. The force-directed graph facilitated the identification of lean learners and their connections to the emerged roles. Notably, the graph highlighted the pivotal role played by project managers and internal lean trainers in ensuring the success of lean implementation, surpassing the contributions of other lean learners.

Originality/value

The implications of findings extend to industry professionals seeking to establish a robust lean learning framework to expedite lean implementation within the construction sector. This study not only provides a comprehensive definition of lean learners’ roles but also transcends specific construction types, making it a significant catalyst for global impact.

目的 建筑行业精益原则的推广,与行业利益相关者对各自在精益实施中的作用的长期不确定性相抵消。而这一领域的实证调查很少,进一步加剧了这种不确定性。因此,本研究通过确定精益学习者的关键作用及其对成功实施精益的不可或缺的贡献,承担起弥补这一知识空白的任务。采用案例研究策略,从三个实施精益实践的承包组织收集数据。通过对 15 位行业专家进行深入的半结构化访谈收集经验数据,并辅以文件审查。为了分析数据,我们使用 NVivo 软件进行了基于代码的内容分析,并使用 Power BI 软件开发了全面的力导向图可视化。力导向图有助于识别精益学习者及其与新出现的角色之间的联系。值得注意的是,该图表强调了项目经理和内部精益培训师在确保精益实施成功方面发挥的关键作用,其贡献超过了其他精益学习者。这项研究不仅全面定义了精益学习者的角色,而且超越了特定的建筑类型,对全球影响具有重要的推动作用。
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引用次数: 0
The impact of high commitment work practices on radical innovation: innovative work behaviour and knowledge sharing as mediators 高承诺工作实践对激进创新的影响:以创新工作行为和知识共享为中介
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-02-01 DOI: 10.1108/ijppm-01-2023-0036
Motasem M. Thneibat

Purpose

Building on social exchange theory (SET), the main aim of this paper is to empirically study the impact of high-commitment work practices (HCWPs) systems on radical innovation. Additionally, the paper examines the mediating roles of employee innovative work behaviour (IWB) and knowledge sharing (KS) in the relationship between HCWPs and radical innovation.

Design/methodology/approach

Using a survey questionnaire, data were collected from employees working in pharmaceutical, manufacturing and technological industries in Jordan. A total of 408 employees participated in the study. Structural equation modelling (SEM) using AMOS v28 was employed to test the research hypotheses.

Findings

This research found that HCWPs in the form of a bundle of human resource management (HRM) practices are significant for employee IWB and KS. However, similar to previous studies, this paper failed to find a direct significant impact for HCWPs on radical innovation. Rather, the impact was mediated by employee IWB. Additionally, this paper found that HCWPs are significant for KS and that KS is significant for employee IWB.

Originality/value

Distinctively, this paper considered the mediating effect of employee IWB on radical innovation. Extant research treated IWB as a consequence of organisational arrangements such as HRM practices; this paper considered IWB as a foundation and source for other significant organisational outcomes, namely radical innovation. Additionally, the paper considered employees' perspectives in studying the relationship between HRM, KS, IWB and radical innovation.

目的本文以社会交换理论(SET)为基础,主要目的是实证研究高承诺工作实践(HCWPs)系统对激进创新的影响。此外,本文还研究了员工创新工作行为(IWB)和知识共享(KS)在 HCWPs 与激进创新之间关系中的中介作用。共有 408 名员工参与了研究。研究结果本研究发现,以人力资源管理(HRM)实践捆绑为形式的 HCWPs 对员工 IWB 和 KS 有显著影响。然而,与之前的研究类似,本文未能发现 HCWPs 对激进创新的直接显著影响。相反,这种影响是以员工 IWB 为中介的。此外,本文还发现 HCWPs 对 KS 有显著影响,而 KS 对员工 IWB 有显著影响。现有研究将 IWB 视为人力资源管理实践等组织安排的结果;本文则将 IWB 视为其他重要组织结果(即激进创新)的基础和来源。此外,在研究人力资源管理、KS、IWB 和激进创新之间的关系时,本文还考虑了员工的观点。
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引用次数: 0
Combining digitalization and sustainability: unveiling the relationship of digital maturity degree, sustainable supply chain management practices and performance 数字化与可持续发展的结合:揭示数字化成熟度、可持续供应链管理实践与绩效之间的关系
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-26 DOI: 10.1108/ijppm-06-2023-0311
Thi Ngan Pham, Minh Tu Tran Hoang, Yen Ngan Nguyen Tran, Binh An Nguyen Phan

Purpose

This study aims to comprehensively assess how digital maturity degree (DMD) impacts sustainable supply chain management (SSCM) performance through the mediating role of SSCM practices in businesses in Vietnam.

Design/methodology/approach

The hypotheses were performed using partial least square-structural equation modeling (PLS-SEM) with data collected from a survey of over 234 managers having responsibility in the supply chain field in Vietnam. Qualitative data were collected through semistructured interviews with 6 experts to deepen understanding of the relationship between DMD and SSCM.

Findings

The results show the mix-results in the relationship between SSCM practices and SSCM performance dimensions while DMD strongly impacts SSCM practices. Also, this study finds the mediating role of SSCM practices on the relationship between DMD and SSCM performance.

Originality/value

This is the first study to investigate the role of DMD on SSCM practices and SSCM performance, using empirical evidence. Moreover, the authors integrate both qualitative and quantitative for understanding complex SSCM phenomena. The present study also helps businesses improve their SSCM performance by leveraging SSCM practices and developing their digital technologies in the long-term view.

目的本研究旨在全面评估数字化成熟度(DMD)如何通过越南企业的可持续供应链管理(SSCM)实践的中介作用影响可持续供应链管理(SSCM)绩效。研究结果表明,SSCM 实践与 SSCM 绩效维度之间的关系是混合的,而 DMD 对 SSCM 实践有很大影响。此外,本研究还发现了 SSCM 实践对 DMD 与 SSCM 绩效之间关系的中介作用。此外,作者将定性与定量相结合,以理解复杂的 SSCM 现象。本研究还有助于企业从长远角度出发,通过利用 SSCM 实践和发展数字技术来提高 SSCM 绩效。
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引用次数: 0
Cost Malmquist productivity analysis during the COVID-19 outbreak: evidence from the largest dual banking industry COVID-19 爆发期间的成本马尔奎斯特生产率分析:来自最大的双重银行业的证据
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-25 DOI: 10.1108/ijppm-05-2023-0248
Mohammad Alsharif

Purpose

This study attempts to comprehensively analyze the cost Malmquist productivity index of conventional and Islamic banks in Saudi Arabia, the largest dual banking sector in the world, during the COVID-19 pandemic.

Design/methodology/approach

This study employs the novel approach of cost Malmquist productivity index, which focuses on production costs, to measure the change in cost productivity so that the actual impact of the COVID-19 pandemic could be captured.

Findings

The Saudi Central Bank has successfully mitigated the impact of the COVID-19 epidemic on the Saudi banking sector by implementing several policies and services. This success is reflected in the large positive shift in the production frontier of Saudi banks. Moreover, it was found that Islamic Saudi banks were by far more productive than conventional Saudi banks during the COVID-19 pandemic. However, the total cost productivity index (CMPCH) of Islamic Saudi banks starts to decline sharply in the last quarter of 2022 compared to conventional Saudi banks, indicating that Islamic banks in Saudi Arabia are suffering the most from the tighter monetary policy recently implemented by the Saudi Central Bank.

Practical implications

The results provide insights for policymakers and investors on how different types of banks respond differently to economic crises and monetary policy changes. Targeted support measures may be needed to ensure all banks remain productive and efficient.

Originality/value

To the author’s knowledge, this is the first study to use this innovative methodology to assess the impact of COVID-19 on bank performance in a dual banking sector.

目的 本研究试图全面分析沙特阿拉伯(世界上最大的双重银行业)传统银行和伊斯兰银行在 COVID-19 大流行期间的成本马尔奎斯特生产率指数。研究结果沙特中央银行通过实施多项政策和服务,成功缓解了 COVID-19 疫情对沙特银行业的影响。沙特银行的生产前沿发生了巨大的正向变化,这反映了这一成功。此外,研究还发现,在 COVID-19 大流行期间,沙特伊斯兰银行的生产率远远高于沙特传统银行。然而,与传统沙特银行相比,伊斯兰沙特银行的总成本生产率指数(CMPCH)在 2022 年最后一个季度开始急剧下降,这表明沙特的伊斯兰银行受沙特中央银行最近实施的紧缩货币政策的影响最大。可能需要采取有针对性的支持措施,以确保所有银行保持生产力和效率。
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引用次数: 0
Studying research in balanced scorecard over the years in performance management systems: a bibliometric analysis 研究绩效管理系统多年来对平衡计分卡的研究:文献计量分析
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-23 DOI: 10.1108/ijppm-08-2023-0416
Vishakha Jaiswal, Keyur Thaker

Purpose

Since the introduction of balanced scorecard by Kaplan and Norton in 1992, it garnered considerable research and practice attention across disciplines. Using bibliometric analysis, this study examines trends in balanced scorecard research in last 20 years and identifies future areas of research.

Design/methodology/approach

The Web of Science database was used to extract research papers from the 2003 to 2023 period with “Balanced Scorecard” as topic. The final sample consisted of 445 articles. Trends and patterns were analyzed using bibliometric analysis through research profiling and thematic analysis.

Findings

The findings reveal that BSC, spanning across disciplines, including business and operations, has enriched the theory and practice of BSC research. Analytical and survey methods were more prevalent than primary studies. Scholars from the USA and the UK have made noteworthy contributions to balanced scorecard research. Emerging themes include integrating human resources, sustainability, subjectivity in performance evaluation and non-financial performance indicators in BSC for better strategic decision-making.

Practical implications

The study would inspire researchers to generate new research questions and hypotheses and help in identifying gaps in the current knowledge base and areas where further investigation is needed. Managers would gain useful insights into performance management by studying the BSC research evolution to find a fit for modern-day industry needs.

Originality/value

The authors’ contribution fills the void by providing useful account of extent research over last 20 years using bibliometric analysis and motivate future research directions.

目的自卡普兰和诺顿于 1992 年推出平衡计分卡以来,该卡在各学科的研究和实践中获得了相当大的关注。通过文献计量分析,本研究探讨了过去 20 年平衡计分卡的研究趋势,并确定了未来的研究领域。设计/方法/途径使用 Web of Science 数据库提取 2003 年至 2023 年期间以 "平衡计分卡 "为主题的研究论文。最终样本包括 445 篇文章。通过研究剖析和主题分析,采用文献计量分析法对趋势和模式进行了分析。研究结果研究结果表明,平衡计分卡跨越了包括商业和运营在内的各个学科,丰富了平衡计分卡研究的理论和实践。与初级研究相比,分析和调查方法更为普遍。来自美国和英国的学者为平衡计分卡研究做出了显著贡献。新出现的主题包括将人力资源、可持续性、绩效评估中的主观性和非财务绩效指标纳入平衡计分卡,以改善战略决策。通过研究 BSC 研究的演变,管理者将获得对绩效管理的有益见解,从而找到适合当今行业需求的方法。原创性/价值作者的贡献在于利用文献计量分析对过去 20 年的研究范围进行了有益的阐述,从而填补了空白,并激励了未来的研究方向。
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引用次数: 0
A new set of Lean indicators to assess Greenhouse Gas emissions related to industrial losses 评估与工业损失有关的温室气体排放的一套新的精益指标
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-15 DOI: 10.1108/ijppm-05-2023-0271
Marcello Braglia, Francesco Di Paco, Roberto Gabbrielli, Leonardo Marrazzini

Purpose

This paper presents a new and well-structured framework that aims to assess the current environmental impact from a Greenhouse Gas (GHG) emissions perspective. This tool includes a new set of Lean Key Performance Indicators (KPIs), which translates the well-known logic of Overall Equipment Effectiveness in the field of GHG emissions, that can progressively detect industrial losses that cause GHG emissions and support decision-making for implementing improvements.

Design/methodology/approach

The new metrics are presented with reference to two different perspectives: (1) to highlight the deviation of the current value of emissions from the target; (2) to adopt a diagnostic orientation not only to provide an assessment of current performance but also to search for the main causes of inefficiencies and to direct improvement implementations.

Findings

The proposed framework was applied to a major company operating in the plywood production sector. It identified emission-related losses at each stage of the production process, providing an overall performance evaluation of 53.1%. The industrial application shows how the indicators work in practice, and the framework as a whole, to assess GHG emissions related to industrial losses and to proper address improvement actions.

Originality/value

This paper scrutinizes a new set of Lean KPIs to assess the industrial losses causing GHG emissions and identifies some significant drawbacks. Then it proposes a new structure of losses and KPIs that not only quantify efficiency but also allow to identify viable countermeasures.

本文提出了一个结构合理的新框架,旨在从温室气体(GHG)排放的角度评估当前的环境影响。该工具包括一套新的精益关键绩效指标(KPIs),它将众所周知的设备总体效率逻辑转化为温室气体排放领域的逻辑,可逐步检测导致温室气体排放的工业损失,并为实施改进提供决策支持。设计/方法/途径从两个不同的角度介绍了新的衡量标准:(1)突出当前排放值与目标值的偏差;(2)采用诊断导向,不仅提供当前绩效评估,还寻找效率低下的主要原因,并指导改进措施的实施。它确定了生产过程中每个阶段与排放相关的损失,提供了 53.1% 的总体绩效评估。工业应用表明了这些指标在实践中是如何发挥作用的,以及整个框架是如何评估与工业损失相关的温室气体排放并采取适当的改进措施的。然后,它提出了一种新的损失和关键绩效指标结构,不仅可以量化效率,还可以确定可行的对策。
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引用次数: 0
期刊
International Journal of Productivity and Performance Management
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