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Development of performance evaluation matrix for farmer producer organizations in India 为印度农民生产者组织制定绩效评估矩阵
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-05-28 DOI: 10.1108/ijppm-09-2023-0460
Nisha Bharti, Sneha Kumari

Purpose

As per the vision of promoting agricultural collectives, the government of India promoted the farmer producer organization (FPO). However, with the fast growth of FPOs, there is an issue with performance measurement. This study is aimed at the development of performance metrics for the FPOs.

Design/methodology/approach

In the first stage, we selected the measures from a secondary literature review and identified 11 parameters. Further, the Delphi round was conducted in the second stage with 26 experts working with FPOs and they were asked to rank these parameters. Based on the weightage of each parameter, the most important parameters were decided. The mean ranks and deviations of the performance parameters were analyzed. The hypothesis test and Kendall’s coefficient of concordance have been further used to validate the performance parameters. In the third stage, based on the inputs from the experts, a questionnaire was designed, and the data was collected from chief executive officers (CEOs) of the FPOs to identify the most important performance parameters.

Findings

The experts identified governance, financial support and professional management as important measures for FPOs. In the second round of the study, finance and governance were identified as the most important factors. It is important to note that finance and governance were the two most important factors in making an FPO successful. Finally, a 100-point metric was developed in seven major heads.

Research limitations/implications

This study will be advantageous for all the stakeholders involved in the promotion of FPOs, including FPOs themselves, funding agencies providing funds to FPOs, skill-building organizations, etc.

Originality/value

This paper is one of its kind to develop a 100 points metrics for performance evaluation of FPOs.

目的 根据促进农业集体化的愿景,印度政府推广了农民生产者组织(FPO)。然而,随着 FPO 的快速发展,出现了绩效衡量方面的问题。本研究旨在为 FPO 制定绩效衡量标准。在第一阶段,我们从二手文献综述中选择了衡量标准,并确定了 11 个参数。然后,在第二阶段与 26 位从事 FPO 工作的专家进行了德尔菲回合讨论,并要求他们对这些参数进行排序。根据每个参数的权重,确定了最重要的参数。对绩效参数的平均排名和偏差进行了分析。假设检验和肯德尔一致系数被进一步用于验证性能参数。在第三阶段,根据专家提供的信息,设计了一份调查问卷,并向 FPO 的首席执行官(CEO)收集数据,以确定最重要的绩效参数。在第二轮研究中,财务和治理被认为是最重要的因素。值得注意的是,财务和治理是 FPO 取得成功的两个最重要因素。研究的局限性/影响这项研究对所有参与促进 FPO 的利益相关者都有好处,包括 FPO 本身、为 FPO 提供资金的资助机构、技能培养组织等。
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引用次数: 0
The motivation of employees and their intention to work in the Greek tourism sector 希腊旅游业员工的工作动力及其工作意向
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-05-17 DOI: 10.1108/ijppm-11-2023-0614
Dimitrios Kafetzopoulos

Purpose

The purpose of this study is to investigate the motives that drive individuals' intentions to work within firms operating in the Greek tourism sector and to examine the impact of these motives on the intention to work.

Design/methodology/approach

To achieve this objective, we conducted an empirical survey among 2,104 individuals with professional experience in the tourism business. Descriptive statistics and hierarchical regression analysis were employed, with motives as independent variables and the intention to work as the dependent construct, to answer the research question.

Findings

This study presents job motivation as a hierarchical set of criteria that need to be fulfilled or satisfied. It also identifies the significant motives impacting employees' intention to work in both the accommodation sector and food and beverage services.

Research limitations/implications

The data were collected at a single point in time from Greece, which may limit the generalizability of our results. Future research could consider the psychological and physiological characteristics of employees.

Practical implications

Managers who provide social security, create a positive work environment, and promote collaboration among their employees can enhance the quality of work-life and positively influence their intention to work.

Originality/value

The proposed model offers valuable guidelines that advance research on employee motivation in the tourism industry.

本研究的目的是调查促使个人在希腊旅游业公司工作的动机,并研究这些动机对工作意向的影响。为了实现这一目标,我们对 2,104 名具有旅游业专业经验的个人进行了实证调查。为了回答研究问题,我们采用了描述性统计和分层回归分析法,将工作动机作为自变量,将工作意向作为因变量。研究局限/启示本研究的数据是在希腊的一个时间点上收集的,这可能会限制研究结果的普遍性。未来的研究可以考虑员工的心理和生理特点。实用意义提供社会保障、创造积极的工作环境并促进员工之间合作的管理者可以提高员工的工作生活质量,并对他们的工作意向产生积极影响。
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引用次数: 0
Effect of spiritual leadership on psychological safety climate and team innovation in consulting teams: the moderating role of occupational self-efficacy 精神领袖对咨询团队心理安全氛围和团队创新的影响:职业自我效能的调节作用
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-05-14 DOI: 10.1108/ijppm-04-2023-0192
Panisa Arthachinda, Peerayuth Charoensukmongkol

Purpose

This study examines the effect of the spiritual leadership of the leaders in a consulting team on psychological safety climate and team innovation. Moreover, our research adopts the contingency theory of leadership to investigate whether the effect of spiritual leadership on psychological safety climate and team innovation could be moderated by personal characteristics of team members in terms of occupational self-efficacy.

Design/methodology/approach

Survey data were obtained from 229 team members across 24 consulting firms in Bangkok. To minimize common method bias, team innovation was assessed by team leaders while other variables were assessed by team members. We used Partial Least Squares Structural Equation Modeling to analyze the data.

Findings

The analysis supports the positive effect of spiritual leadership on psychological safety climate and team innovation. Psychological safety climate also mediates the effect of spiritual leadership on team innovation. Lastly, the moderating effect analysis shows that the spiritual leadership of the team leaders exerts a weaker influence on the psychological safety climate and team innovation when team members exhibit high levels of occupational self-efficacy.

Practical implications

Because spiritual leadership plays a significant role in boosting team innovation through the creation of a psychologically safe climate, the consulting firms can provide a leadership development program to help their team leaders to gain insight into the nature of spiritual leadership and learn how to demonstrate appropriate behaviors when they supervise a team. In particular, this policy recommendation is highly relevant when team leaders supervise members who exhibit low occupational self-efficacy.

Originality/value

Our findings not only illustrate that spiritual leadership could enhance team innovation through the mediating role of psychological safety climate, but the level of occupational self-efficacy of the team members could significantly reduce the effects of spiritual leadership on psychological safety climate and team innovation.

目的 本研究探讨了咨询团队中领导者的精神领导力对心理安全氛围和团队创新的影响。此外,我们的研究还采用了领导力的权变理论,探讨精神领导力对心理安全氛围和团队创新的影响是否会受到团队成员在职业自我效能方面的个人特征的调节。为尽量减少普通方法的偏差,团队创新由团队领导者评估,而其他变量则由团队成员评估。我们使用偏最小二乘法结构方程模型对数据进行了分析。结果 分析支持精神领袖对心理安全氛围和团队创新的积极影响。心理安全氛围也是精神领导力对团队创新的中介效应。最后,调节效应分析表明,当团队成员表现出较高的职业自我效能感时,团队领导者的精神领导力对心理安全氛围和团队创新的影响较弱。由于精神领导力通过营造心理安全氛围在促进团队创新方面发挥着重要作用,咨询公司可以提供领导力发展项目,帮助团队领导者深入了解精神领导力的本质,并学习如何在管理团队时表现出适当的行为。原创性/价值 我们的研究结果不仅说明精神领导力可以通过心理安全氛围的中介作用提高团队创新能力,而且团队成员的职业自我效能水平可以显著降低精神领导力对心理安全氛围和团队创新能力的影响。
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引用次数: 0
The influence of transformational leadership on organizational performance and knowledge management capability 变革型领导对组织绩效和知识管理能力的影响
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-05-07 DOI: 10.1108/ijppm-10-2022-0532
Salma Mousabbeh Aldhaheri, Syed Zamberi Ahmad

Purpose

Knowledge management is a common practice in organizations, with empirical evidence suggesting that organizations value the breadth of their knowledge capabilities. This study investigated transformational leadership styles and their influence on knowledge management practices and organizational performance.

Design/methodology/approach

A quantitative survey was conducted, and data from 270 managers of Islamic banks in the United Arab Emirates were analyzed.

Findings

Transformational leadership (TL) considerably affects organizational performance and knowledge management capabilities (KMC).

Originality/value

This study offers critical insights into adopting knowledge management practices and discusses the theoretical and managerial implications of its findings. Furthermore, it elucidates the crucial impact of transformational leadership on organizational performance and KMC.

目的知识管理是组织中的一种常见做法,经验证据表明,组织重视其知识能力的广度。本研究调查了变革型领导风格及其对知识管理实践和组织绩效的影响。研究结果变革型领导(TL)极大地影响了组织绩效和知识管理能力(KMC)。原创性/价值本研究为采用知识管理实践提供了重要见解,并讨论了研究结果的理论和管理意义。此外,它还阐明了变革型领导对组织绩效和知识管理能力的重要影响。
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引用次数: 0
The dilemma of employee productivity measures and managerialism practices: an empirical exploration in financial institutions 员工生产率衡量标准与管理主义实践的两难境地:金融机构的实证探索
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-05-02 DOI: 10.1108/ijppm-01-2023-0031
Obafemi Olekanma, Christian Harrison, Adebukola E. Oyewunmi, Oluwatomi Adedeji

Purpose

This empirical study aims to explore how actors in specific human resource practices (HRPs) such as line managers (LMs) impact employee productivity measures in the context of financial institutions (FI) banks.

Design/methodology/approach

This cross-country study adopted a qualitative methodology. It employed semi-structured interviews to collect data from purposefully selected 12 business facing directors (BFDs) working in the top 10 banks in Nigeria and the UK. The data collected were analysed with the help of the trans-positional cognition approach (TPCA) phenomenological method.

Findings

The findings of a TPCA analytical process imply that in the UK and Nigeria’s FIs, the BFDs line managers’ human resources practices (LMHRPs) resulted in a highly regulated workplace, knowledge gap, service operations challenges and subjective quantitatively driven key performance indicators, considered service productivity paradoxical elements. Although the practices in the UK and Nigerian FIs had similar labels, their aggregates were underpinned by different contextual issues.

Practical implications

To support LMs in better understanding and managing FIs BFDs productivity measures and outcomes, we propose the Managerial Employee Productivity Operational Definition framework as part of their toolkit. This study will be helpful for banking sectors, their regulators, policymakers, other FIs’ industry stakeholders and future researchers in the field.

Originality/value

Within the context of the UK and Nigeria’s FIs, this study is the first attempt to understand how LMHRPs impact BFDs productivity in this manner. It confirms that LMHRPs result in service productivity paradoxical elements with perceived or lost productivity implications.

目的 本实证研究旨在探讨在金融机构(FI)银行中,部门经理(LMs)等特定人力资源实践(HRPs)的参与者如何影响员工的生产率。它采用半结构化访谈的方式,从特意挑选的 12 名在尼日利亚和英国 10 大银行工作的业务主管 (BFD) 中收集数据。结果TPCA分析过程的结果表明,在英国和尼日利亚的金融机构中,业务主管的人力资源实践(LMHRPs)导致了高度规范的工作场所、知识差距、服务运营挑战和主观量化驱动的关键绩效指标,被认为是服务生产力的矛盾因素。为了帮助管理人员更好地理解和管理金融机构的业务发展生产力措施和成果,我们提出了管理人员员工生产力操作定义框架,作为其工具包的一部分。本研究将对银行业、其监管机构、政策制定者、其他金融机构的行业利益相关者以及该领域未来的研究人员有所帮助。 原创性/价值在英国和尼日利亚金融机构的背景下,本研究首次尝试了解 LMHRP 如何以这种方式影响 BFD 的生产力。研究证实,低效人机对话计划会导致服务生产率的矛盾因素,产生可感知的生产率影响或生产率损失。
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引用次数: 0
Exploring the effect of dynamic capabilities on operational excellence, moderated by environmental dynamism in the apparel industry 探究服装业动态能力对卓越运营的影响,以及环境动态的调节作用
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-04-18 DOI: 10.1108/ijppm-03-2023-0117
Manori Pathmalatha Kovilage, Saman Yapa, Champa Hewagamage

Purpose

The effect of dynamic capabilities on operational excellence and the moderating effect of environmental dynamism on the relationship between operational excellence and dynamic capabilities in the apparel industry in Sri Lanka were investigated while developing new psychometric scales to assess operational excellence and dynamic capacities constructs.

Design/methodology/approach

We followed the exploratory sequential research design with a mixed-method research approach, aligning with the pragmatic research philosophy. Thus, both qualitative and quantitative research methods were followed.

Findings

Dynamic capabilities positively affect operational excellence, and environmental dynamism moderates the relationship between operational excellence and dynamic capabilities in the apparel industry in Sri Lanka such that when a higher environmental dynamism exists, a weaker positive relationship exists between dynamic capabilities and operational excellence. The two main dimensions of the operational excellence construct are continuous improvement of sustainable operational performance and sustainable competitive advantages. It empirically confirmed that sensing, seizing and reconfiguring capabilities are the three main dimensions of the dynamic capabilities construct.

Research limitations/implications

This study was limited to the apparel industry in Sri Lanka. This research phenomenon should be explored in other industrial sectors worldwide to generalize the findings. The practitioners in the apparel sector may improve the organizational dynamic capabilities to achieve operational excellence and keep a strong positive relationship between dynamic capabilities and operational excellence in a highly dynamic environment if they address out-of-family situations with out-of-the-box thinking.

Originality/value

We generated two new empirical findings: (1) dynamic capabilities positively affect operational excellence, and (2) environmental dynamism moderates the relationship between dynamic capabilities and operational excellence. Also, we introduced validated new scales for assessing operational excellence and dynamic capabilities.

目的 研究动态能力对斯里兰卡服装业卓越运营的影响,以及环境动态性对卓越运营和动态能力之间关系的调节作用,同时开发新的心理测量量表来评估卓越运营和动态能力。研究结果动态能力对卓越运营产生积极影响,而环境动态性对斯里兰卡服装行业卓越运营与动态能力之间的关系起到调节作用,当环境动态性较高时,动态能力与卓越运营之间的积极关系较弱。卓越运营构建的两个主要维度是持续改进可持续运营绩效和可持续竞争优势。实证证实,感知能力、把握能力和重构能力是动态能力结构的三个主要维度。这一研究现象应在全球其他工业领域进行探索,以推广研究结果。服装行业的从业人员如果能以发散性思维应对家庭以外的情况,就可以提高组织的动态能力,从而实现卓越运营,并在高度动态的环境中保持动态能力与卓越运营之间强有力的正相关关系。原创性/价值我们得出了两个新的经验性发现:(1)动态能力对卓越运营有积极影响;(2)环境动态性调节了动态能力与卓越运营之间的关系。此外,我们还引入了经过验证的新量表,用于评估卓越运营和动态能力。
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引用次数: 0
The impact of environmental uncertainty on performance during COVID-19 pandemic: the mediating role of decision making structure 环境不确定性对 COVID-19 大流行期间绩效的影响:决策结构的中介作用
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-04-17 DOI: 10.1108/ijppm-09-2023-0482
Niluh Putu Dian Rosalina Handayani Narsa, Lintang Lintang Merdeka, Kadek Trisna Dwiyanti

Purpose

The primary aim of this research was to investigate the mediating effect of the decision-making structure on the relationship between perceived environmental uncertainty and hospital performance.

Design/methodology/approach

Online and manual survey questionnaires were used to collect data in this study. The target population of this study consists of all middle managers within 11 COVID-19 referral hospitals in Surabaya. A total of 189 responses were collected, however, 27 incomplete responses were excluded from the final dataset. Data was analyzed using SEM-PLS.

Findings

The study's findings indicate that decision-making structure plays a role in mediating the link between perceived environmental uncertainty and hospital performance assessed via the Balanced Scorecard, highlighting the significance of flexible decision-making processes during uncertain periods. Moreover, based on our supplementary test, respondents' demographic characteristics influence their perceptions of hospital performance.

Practical implications

Hospital administrators can consider the significance of decision-making structures in responding to environmental uncertainties like the COVID-19 pandemic. By fostering adaptable decision-making processes and empowering middle managers, hospitals may enhance their performance and resilience in challenging situations. Additionally, based on supplementary tests, it is found that differences in the perception of the three Balanced Scorecard perspectives imply that hospitals categorized as types A, B, C, and D should prioritize specific areas to improve their overall performance.

Originality/value

This research adds substantial originality and value to the existing body of knowledge by exploring the interplay between decision-making structures, environmental uncertainty, and hospital performance. It contributes to the literature by specifically focusing on the Covid-19 pandemic, a unique and unprecedented global crisis.

目的本研究的主要目的是调查决策结构对感知环境不确定性与医院绩效之间关系的中介效应。本研究的目标人群包括泗水 11 家 COVID-19 转诊医院的所有中层管理人员。共收集到 189 份答复,但最终数据集中排除了 27 份不完整的答复。研究结果研究结果表明,决策结构在感知环境不确定性与通过平衡计分卡评估的医院绩效之间起着中介作用,突出了在不确定时期灵活决策过程的重要性。此外,根据我们的补充测试,受访者的人口统计特征会影响他们对医院绩效的感知。实践意义医院管理者可以考虑决策结构在应对 COVID-19 大流行等环境不确定性时的重要性。通过培养适应性强的决策过程和增强中层管理人员的能力,医院可以提高其在挑战性情况下的绩效和应变能力。此外,根据补充测试发现,对三种平衡计分卡视角的认知差异意味着,A、B、C 和 D 类医院应优先考虑特定领域,以提高其整体绩效。 原创性/价值这项研究通过探索决策结构、环境不确定性和医院绩效之间的相互作用,为现有知识体系增添了大量原创性和价值。它特别关注了 Covid-19 大流行病这一独特而前所未有的全球性危机,从而为相关文献做出了贡献。
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引用次数: 0
Implementing organizational performance measurement systems: measures and success strategies 实施组织绩效衡量系统:措施和成功战略
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-04-16 DOI: 10.1108/ijppm-05-2023-0266
Heather Keathley-Herring, Eileen Van Aken, Geert Letens

Purpose

This study assesses performance measurement (PM) system implementation efforts across various organizational contexts and investigates which factors are critical to achieving implementation success (IS).

Design/methodology/approach

An empirical field study was conducted to refine a framework of PM system IS that consists of 5 dimensions of success and 29 factors. A survey questionnaire was used to investigate actual organizational practice and exploratory factor analysis was conducted to refine constructs corresponding to potential factors and dimensions of IS. The resulting variables were then investigated using multiple regression analysis to identify critical success factors for implementing PM systems.

Findings

The survey was completed by representatives from 124 organizations and the exploratory factor analysis results indicated that there are three underlying dimensions of IS (i.e. Use of the System, PM System Performance, and Improved Results and Processes) and 12 factors. Of the factors, nine can be considered critical success factors having a significant relationship with at least one dimension of IS: Leader Support, Design and Implementation Approach, Reward System Alignment, Organizational Acceptance, Organizational Culture and Climate, Easy to Define Environment, IT Infrastructure Capabilities, PM System Design Quality, and PM Participation and Training.

Originality/value

The results show that there are distinct dimensions of IS and, although some factors are associated with all dimensions, most are more closely related to only one dimension. This suggests that different strategies should be utilized based on the types of challenges experienced during implementation.

目的 本研究评估了不同组织背景下的绩效衡量(PM)系统实施工作,并调查了哪些因素对实现实施成功(IS)至关重要。设计/方法/方法 开展了一项实地实证研究,以完善由 5 个成功维度和 29 个因素组成的 PM 系统 IS 框架。调查问卷用于调查组织的实际做法,探索性因素分析用于完善与潜在因素和 IS 维度相对应的构造。来自 124 个组织的代表填写了调查问卷,探索性因素分析结果表明,IS 有三个基本维度(即系统的使用、PM 系统的绩效以及改进的结果和过程)和 12 个因素。在这些因子中,有九个可被视为关键成功因子,它们至少与 IS 的一个维度有重要关系:原创性/价值研究结果表明,信息系统有不同的维度,尽管有些因素与所有维度都有关联,但大多数因素只与一个维度有更密切的关系。这表明,应根据实施过程中遇到的挑战类型采用不同的策略。
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引用次数: 0
Business scholars’ time allocation under the lens of the self-managed approach of academic’s role and the outcome-focused perspective of university’s strategic management 从学者角色的自我管理方法和大学战略管理的成果导向视角看商科学者的时间分配问题
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-04-09 DOI: 10.1108/ijppm-02-2023-0068
Nabil Amara, Mehdi Rhaiem

Purpose

This article explores whether six broad categories of activities undertaken by Canadian business scholars’ academics: publications record, citations record, teaching load, administrative load, consulting activities, and knowledge spillovers transfer, are complementary, substitute, or independent, as well as the conditions under which complementarities, substitution and independence among these activities are likely to occur.

Design/methodology/approach

A multivariate probit model is estimated to take into account that business scholars have to consider simultaneously whether or not to undertake many different academic activities. Metrics from Google Scholar of scholars from 35 Canadian business schools, augmented by a survey data on factors explaining the productivity and impact performances of these faculty members, are used to explain the heterogeneities between the determinants of these activities.

Findings

Overall, the results reveal that there are complementarities between publications and citations, publications and knowledge spillovers transfer, citations and consulting, and between consulting and knowledge spillovers transfer. The results also suggest that there are substitution effects between publications and teaching, publications and administrative load, citations and teaching load, and teaching load and administrative load. Moreover, results show that public and private funding, business schools’ reputation, scholar’s relational resources, and business school size are among the most influential variables on the scholar’s portfolio of activities.

Originality/value

This study considers simultaneously the scholar’s whole portfolio of activities. Moreover, the determinants considered in this study to explain scholars’ engagement in different activities reconcile two conflicting perspectives: (1) the traditional self-managed approach of academics, and (2) the outcomes-focused approach of university management.

本文探讨了加拿大商科学者所从事的六大类学术活动:出版记录、引用记录、教学工作量、行政工作量、咨询活动和知识溢出转移是否互补、替代或独立,以及这些活动之间可能出现互补、替代和独立的条件。研究结果总体而言,研究结果表明,论文发表与论文引用、论文发表与知识溢出转移、论文引用与咨询以及咨询与知识溢出转移之间存在互补性。结果还表明,出版物与教学、出版物与行政工作量、引用与教学工作量以及教学工作量与行政工作量之间存在替代效应。此外,研究结果表明,公共和私人资金、商学院声誉、学者的关系资源和商学院规模是对学者活动组合影响最大的变量。此外,本研究为解释学者参与不同活动而考虑的决定因素调和了两种相互冲突的观点:(1) 传统的学者自我管理方法,以及 (2) 大学管理以结果为中心的方法。
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引用次数: 0
Measuring the routine and non-routine task contents: a comparative study between state and industrial sector employees 例行和非例行工作内容的测量:国家和工业部门雇员的比较研究
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-04-09 DOI: 10.1108/ijppm-03-2023-0129
Narsymbat Salimgereyev, Bulat Mukhamediyev, Aijaz A. Shaikh

Purpose

This study developed new measures of the routine and non-routine task contents of managerial, professional, technical, and clerical occupations from a workload perspective. Here, we present a comparative analysis of the workload structures of state and industrial sector employees.

Design/methodology/approach

Our method involves detailed descriptions of work processes and an element-wise time study. We collected and analysed data to obtain a workload structure that falls within three conceptual task categories: (i) non-routine analytic tasks, (ii) non-routine interactive tasks and (iii) routine cognitive tasks. A total of 2,312 state and industrial sector employees in Kazakhstan participated in the study. The data were collected using a proprietary web application that resembles a timesheet.

Findings

The study results are consistent with the general trend reported by previous studies: the higher the job level, the lower the occupation’s routine task content. In addition, the routine cognitive task contents of managerial, professional, technical, and clerical occupations in the industrial sector are higher than those in local governments. The work of women is also more routinary than that of men. Finally, vthe routine cognitive task contents of occupations in administrative units are higher than those of occupations in substantive units.

Originality/value

Our study sought to address the challenges of using the task-based approach associated with measuring tasks by introducing a new measurement framework. The main advantage of our task measures is a direct approach to assessing workloads consisting of routine tasks, which allows for an accurate estimation of potential staff reductions due to the automation of work processes.

目的本研究从工作量的角度出发,对管理、专业、技术和办事员职业的例行和非例行任务内容制定了新的衡量标准。在此,我们对国家和工业部门雇员的工作量结构进行了比较分析。设计/方法/途径我们的方法包括详细描述工作流程和按要素进行时间研究。我们通过收集和分析数据,得出了属于以下三个概念任务类别的工作量结构:(i) 非例行分析任务;(ii) 非例行互动任务;(iii) 例行认知任务。哈萨克斯坦共有 2,312 名国家和工业部门雇员参与了这项研究。研究结果研究结果与以往研究报告的总体趋势一致:工作级别越高,职业的常规任务含量越低。此外,工业部门的管理、专业、技术和办事员职业的例行认知任务含量高于地方政府。女性的工作也比男性更加日常化。最后,行政单位职业的常规认知任务内容高于实务单位职业的常规认知任务内容。原创性/价值我们的研究试图通过引入一个新的测量框架来解决与任务测量相关的基于任务的方法所面临的挑战。我们的任务测量方法的主要优势在于可以直接评估由常规任务组成的工作量,从而准确估算工作流程自动化可能带来的人员裁减。
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International Journal of Productivity and Performance Management
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