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Productivity in motion: a structuration theory lens and inductive analysis of MTM in engineering consulting firms 运动中的生产力:从结构化理论的角度对工程咨询公司的 MTM 进行归纳分析
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-08-13 DOI: 10.1108/ijppm-02-2024-0086
Khalil Rahi, Mira Thoumy, Muhammad Saqib

Purpose

This paper explores the impact of multiple team membership (MTM) on the productivity of team members in engineering consulting firms. MTM refers to employees participating concurrently in multiple teams, a concept closely linked to projectification. Despite the fact that this concept can enhance collaboration, it also introduces coordination challenges that may negatively affect productivity.

Design/methodology/approach

Through an inductive approach involving 12 semi-structured interviews with engineering consulting professionals specializing in water and energy infrastructure projects, this paper examines the factors affecting team member productivity in an MTM setting. Following the interviews, a Delphi technique was employed, engaging 16 experts to rank the factors and sub-factors identified from the interview data. This two-stage approach ensured a comprehensive and validated assessment of productivity factors.

Findings

This study develops 8 factors process model grounded in structuration theory to explain the socio-technical mechanisms by which multiple team membership shapes productivity outcomes in engineering consulting firms specialized in water and energy infrastructure projects. Key findings surface micro-foundations, tensions in technology provisions, planning processes, and career development that inform theoretical advances and practical improvements.

Originality/value

This research contributes empirically insights into managing MTM in expert service contexts. Applying Giddens' structuration theory, this study reveals how agency and structures shape productivity across organizational, team, and individual levels. In practice, this study provides recommendations for improving productivity within projectified environments, mainly for team members working in an MTM environment in engineering consulting firms specializing in water and energy infrastructure projects.

本文探讨了多重团队成员身份(MTM)对工程咨询公司团队成员工作效率的影响。MTM 是指员工同时参与多个团队,这一概念与项目化密切相关。本文采用归纳法,对水利和能源基础设施项目的工程咨询专业人员进行了 12 次半结构式访谈,研究了影响 MTM 环境下团队成员工作效率的因素。访谈结束后,采用了德尔菲技术,让 16 位专家对从访谈数据中确定的因素和子因素进行排序。本研究以结构化理论为基础,建立了 8 个因素过程模型,以解释在专门从事水和能源基础设施项目的工程咨询公司中,多重团队成员影响生产率结果的社会技术机制。主要发现揭示了微观基础、技术提供中的紧张关系、规划流程和职业发展,为理论进步和实践改进提供了依据。应用吉登斯的结构化理论,本研究揭示了机构和结构如何在组织、团队和个人层面上影响生产力。在实践中,本研究提供了在项目化环境中提高生产力的建议,主要针对在水和能源基础设施项目专业工程咨询公司的 MTM 环境中工作的团队成员。
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引用次数: 0
Ergonomic risks affecting the performance of work-from-home employees in IT industry: a comprehensive analysis 影响 IT 行业在家工作员工绩效的人体工学风险:综合分析
IF 3.6 Q2 MANAGEMENT Pub Date : 2024-08-09 DOI: 10.1108/ijppm-10-2023-0561
V. Kamala, S. Yamini, M. Gajanand
PurposeThis research paper aims to provide a comprehensive analysis of the ergonomic risks faced by employees in the IT industry who work from home (WFH). With the increasing prevalence of remote work, understanding and addressing ergonomic challenges are crucial to ensure the well-being, productivity and long-term health of IT professionals.Design/methodology/approachThe data are gathered through a survey questionnaire which includes demographic factors, job-related factors, quick video display terminal (VDT) workspace evaluation factors, quick chair design usability evaluation factors and the Cornell Musculoskeletal Discomfort Questionnaire (CMDQ) in order to measure the ergonomic risks among them. The risk factors associated with each body part are determined using ordinal logistic regression.FindingsHighest occurrence of musculoskeletal disorders was observed in the neck, hip and lower back among WFH employees. By identifying and prioritizing these risks, organizations and individuals can implement effective strategies to promote a healthy and ergonomic work environment for remote IT employees.Originality/valueThis research contributes new insights that will be helpful for researchers and practitioners working in the areas of ergonomic risks, improving performance of work from home employees and provides suggestions for future research to explore and enrich the existing knowledge base.
目的本研究论文旨在全面分析 IT 行业在家工作(WFH)的员工所面临的人体工程学风险。通过调查问卷收集数据,其中包括人口统计学因素、工作相关因素、快速视频显示终端(VDT)工作空间评估因素、快速座椅设计可用性评估因素和康奈尔肌肉骨骼不适问卷(CMDQ),以测量其中的人体工学风险。研究结果在全职家庭雇员中,颈部、臀部和腰部的肌肉骨骼疾病发生率最高。通过对这些风险的识别和优先排序,组织和个人可以实施有效的策略,为远程 IT 员工营造一个健康和符合人体工程学的工作环境。原创性/价值这项研究提出了新的见解,对从事人体工程学风险、提高在家工作员工绩效等领域工作的研究人员和从业人员很有帮助,并为今后的研究提供了建议,以探索和丰富现有的知识库。
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引用次数: 0
How and when does perceived organizational politics undermine employee performance? Examination through the lens of opportunistic silence in Indian HPDOs 组织政治是如何以及何时削弱员工绩效的?从印度 HPDO 机会主义沉默的角度进行研究
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-08-06 DOI: 10.1108/ijppm-05-2023-0235
Kadumbri Kriti Randev, Jatinder Kumar Jha, Keerti Shukla

Purpose

The main aim of this paper is to explore the influence mechanisms of perceived organizational politics (POP) on employee performance (EP). Drawing on the job demands-resources theory (JD-R), this paper investigates opportunistic silence (OS) as a mediating factor and job level as a moderating effect in the POP-OS-performance relationship.

Design/methodology/approach

This study’s data were collected from 203 employees working in Indian high-power distance organizations (HPDOs), such as the military, police and security forces. Mediation and moderation analysis were conducted using PLS-SEM, and the moderated mediation index was calculated using Hayes PROCESS Macro.

Findings

The results indicate that OS fully mediates the POP-performance relationship – specifically, POP as a job demand activates OS, which acts as an energy/resource depleting mechanism and further deteriorates task performance. Interestingly, the overall negative influence of POP and OS on EP was stronger for employees at lower job levels than those at senior job levels.

Originality/value

This paper offers a unique set of findings that enrich the understanding of factors responsible for employees’ performance in the highly political environments of HPDOs. By using the lens of JD-R theory, this paper draws attention towards the tendency of employees to indulge in self-serving behaviours like OS in politically charged contexts which is detrimental to their performance and may also undermine overall organization’s productivity. Furthermore, this paper also highlights the conditional effects exerted by job level in the unique nexus of POP, OS and EP.

目的本文的主要目的是探讨感知到的组织政治(POP)对员工绩效(EP)的影响机制。本文借鉴工作需求-资源理论(JD-R),研究了机会主义沉默(OS)作为 POP-OS- 绩效关系中的中介因素,以及工作级别作为 POP-OS- 绩效关系中的调节效应。研究结果表明,OS 对 POP-绩效关系起着完全的中介作用--具体来说,POP 作为一种工作需求激活了 OS,而 OS 作为一种能量/资源消耗机制,进一步恶化了任务绩效。有趣的是,POP 和 OS 对 EP 的总体负面影响对于低职位级别的员工要强于高职位级别的员工。通过使用 JD-R 理论的视角,本文提请人们注意,在政治氛围浓厚的环境中,员工倾向于沉溺于自我服务行为,如操作系统,这不仅不利于他们的绩效,还可能破坏组织的整体生产力。此外,本文还强调了在 POP、OS 和 EP 的独特关系中,工作级别所产生的条件效应。
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引用次数: 0
The techno-ties that bind: how transaction-specific investment, trust and adaptive collaboration influence performance in e-commerce consortium blockchain 绑定的技术纽带:特定交易投资、信任和适应性协作如何影响电子商务联盟区块链的绩效
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-08-06 DOI: 10.1108/ijppm-03-2024-0198
Sulafa Badi

Purpose

Blockchains used by e-commerce consortia are a novel form of governance that facilitates coordination and collaboration among the numerous organisations that comprise e-commerce supply chains. Despite the increasing prevalence of consortium blockchain networks for e-commerce, there is a limited understanding of the economic and social dynamics that influence the behaviour of blockchain consortium members. By utilising transaction cost theory and social exchange theory, this research investigates the interplay between blockchain transaction-specific investment (BTSI), trust, adaptive collaboration (ADC) and the overall performance of supply chains in consortium blockchains

Design/methodology/approach

A quantitative research approach was employed to collect data from a representative sample of blockchain organisations affiliated with e-commerce consortium blockchains worldwide. Following this, the data obtained from 361 participants were analysed using descriptive and inferential statistics.

Findings

The results of our study indicate that BTSI has a substantial impact on trust. Furthermore, trust plays a pivotal role in shaping ADC, and ADC, in turn, acts as a mediator in the relationship between trust and performance outcomes.

Originality/value

This study underlines these economic and social dynamics in the evolving context of consortium blockchain networks, offering insights into their significance within a technology-driven environment.

目的 电子商务联盟使用的区块链是一种新型的治理形式,有利于构成电子商务供应链的众多组织之间的协调与合作。尽管电子商务联合体区块链网络越来越普遍,但人们对影响区块链联合体成员行为的经济和社会动态了解有限。通过利用交易成本理论和社会交换理论,本研究调查了区块链特定交易投资(BTSI)、信任、适应性协作(ADC)和联盟区块链供应链整体表现之间的相互作用。研究结果 我们的研究结果表明,BTSI 对信任有重大影响。此外,信任在形成 ADC 方面起着关键作用,而 ADC 又是信任与绩效结果之间关系的中介。
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引用次数: 0
Identifying and prioritizing the barriers to TQM implementation in food industries using group best-worst method (a real-world case study) 利用小组最佳-最差法确定食品行业实施全面质量管理的障碍并排定优先次序(实际案例研究)
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-07-25 DOI: 10.1108/ijppm-11-2023-0602
Mona Mohammadpour, Ahmadreza Afrasiabi, Morteza Yazdani

Purpose

In today’s age of globalization, every industry puts well-determined efforts toward surviving in the market. Industries are well aware of the fact that offering quality products and improving customer satisfaction is the strategic decision toward successful outcomes. During the recent years, food companies have undergone remarkable growth and development worldwide. In the Middle East, with a wide variety of demand and range of cultures, Iran is leading the food industries and possessed a top position of paramount importance. The present research aims to identify and prioritize barriers to implementing total quality management (TQM) in the Solico Food and Beverage Production Group (SFBPG) as a case study.

Design/methodology/approach

Firstly, an initial list of barriers is prepared based on a literature review. The identified barriers are then classified into four groups namely behavioral, technical-structural, human and cultural and strategic barriers based on the viewpoint of an expert team at a well-known food company. Secondly, the barriers are prioritized by adopting a special approach to multi-criteria decision-making (MCDM) called the Group Best-Worst Method (GBWM).

Findings

The obtained results reveal that the most substantial barriers prohibiting the successful implementation of TQM are lack of top management commitment and participation (0.334), high organizational burnout rate (0.128), instability and frequent changes of senior managers (0.123).

Originality/value

In general, this research has ranked the barriers from the most important one to the least significant instance. Additionally, this can enable managers and practitioners in the food industry to make worthy decisions and suggest multiple solutions to cope with obstacles to the successful implementation of TQM.

目的在当今全球化时代,各行各业都为在市场中生存而付出了艰苦卓绝的努力。各行各业都清楚地认识到,提供优质产品和提高客户满意度是取得成功的战略决策。近年来,食品公司在全球范围内取得了显著的增长和发展。在需求多样、文化多样的中东地区,伊朗在食品工业中处于领先地位,并占据着至关重要的头把交椅。本研究旨在以索利科食品饮料生产集团(SFBPG)为案例,对其实施全面质量管理(TQM)的障碍进行识别和优先排序。然后,根据一家知名食品公司专家组的观点,将确定的障碍分为四类,即行为障碍、技术结构障碍、人力障碍、文化障碍和战略障碍。研究结果表明,阻碍全面质量管理成功实施的最主要障碍是缺乏高层管理人员的承诺和参与(0.334)、组织倦怠率高(0.128)、高级管理人员不稳定和频繁更换(0.123)。此外,这可以使食品行业的管理者和从业人员做出有价值的决策,并提出多种解决方案,以应对成功实施全面质量管理的障碍。
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引用次数: 0
Assessing trade supply chain vulnerability and trade participation of SMEs in India: insights from a comprehensive analysis 评估印度中小型企业的贸易供应链脆弱性和贸易参与情况:综合分析的启示
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-07-24 DOI: 10.1108/ijppm-12-2023-0645
Tapas Sudan, Rashi Taggar

Purpose

This study presents the impact of Economic Policy Uncertainty (EPU)-induced Trade Supply Chain Vulnerability (TSCV) on the Small and Medium-Sized Enterprises (SMEs) in India by leveraging the World Bank Enterprise Survey data for 2014 and 2022. Applying econometric techniques, it examines firm size’ influence on productivity and trade participation, providing insights for enhancing SME resilience and trade participation amid uncertainty.

Design/methodology/approach

The econometric techniques focus on export participation, along with variables such as total exports, firm size, productivity, and capital intensity. It addresses crucial factors such as the direct import of intermediate goods and foreign ownership. Utilizing the Cobb-Douglas production function, the study estimates Total Factor Productivity, mitigating endogeneity and multicollinearity through a two-stage process. Besides, the study uses a case study of North Indian SMEs engaged in manufacturing activities and their adoption of mitigation strategies to combat unprecedented EPU.

Findings

Results reveal that EPU-induced TSCV reduces exports, impacting employment and firm size. Increased productivity, driven by technological adoption, correlates with improved export performance. The study highlights the negative impact of TSCV on trade participation, particularly for smaller Indian firms. Moreover, SMEs implement cost-based, supplier-based, and inventory-based strategies more than technology-based and risk-based strategies.

Practical implications

Policy recommendations include promoting increased imports and inward foreign direct investment to enhance small firms’ trade integration during economic uncertainty. Tailored support for smaller firms, considering their limited capacity, is crucial. Encouraging small firms to engage in international trade and adopting diverse SC mitigation strategies associated with policy uncertainty are vital considerations.

Originality/value

This study explores the impact of EPU-induced TSCV on Indian SMEs’ trade dynamics, offering nuanced insights for policymakers to enhance SME resilience amid uncertainty. The econometric analysis unveils patterns in export behavior, productivity, and factors influencing trade participation during economic uncertainty.

目的 本研究利用世界银行 2014 年和 2022 年的企业调查数据,介绍了经济政策不确定性(EPU)引发的贸易供应链脆弱性(TSCV)对印度中小型企业(SMEs)的影响。本报告运用计量经济学技术,研究了企业规模对生产率和贸易参与度的影响,为在不确定性中提高中小企业的应变能力和贸易参与度提供了见解。它涉及中间产品直接进口和外资所有权等关键因素。利用柯布-道格拉斯生产函数,研究估算了全要素生产率,通过两阶段过程减轻了内生性和多重共线性。此外,研究还以北印度从事制造业活动的中小企业为案例,研究了这些企业为应对前所未有的 EPU 而采取的缓解策略。研究结果表明,EPU 引发的 TSCV 减少了出口,影响了就业和企业规模。在采用技术的推动下,生产率的提高与出口业绩的改善相关。研究强调了TSCV对贸易参与的负面影响,尤其是对印度小型企业的影响。此外,与基于技术和风险的战略相比,中小型企业更多地实施基于成本、基于供应商和基于库存的战略。考虑到小型企业的能力有限,为其提供有针对性的支持至关重要。鼓励小企业参与国际贸易,并采取与政策不确定性相关的多样化SC缓解战略,是至关重要的考虑因素。 本研究探讨了EPU引发的TSCV对印度中小企业贸易动态的影响,为政策制定者提供了细微的见解,以增强中小企业在不确定性中的应变能力。计量经济学分析揭示了经济不确定性期间出口行为的模式、生产率以及影响贸易参与的因素。
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引用次数: 0
Performance measurement and critical success factors: a case study of a national health service 绩效衡量和关键成功因素:国家卫生服务案例研究
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-07-22 DOI: 10.1108/ijppm-05-2023-0238
Alberto Sardi, Enrico Sorano, Vania Tradori, Paolo Ceruzzi

Purpose

The process of performance measurement provides support to company management to achieve the objectives established in strategic planning. Through the definition of critical success factors and related key performance indicators, performance measurement verifies the gap between planned objectives and the results achieved, informing the responsible bodies to enable them to evaluate performance and, if necessary, implement improvement actions. Although many types of companies adopt performance measurement, this process is challenging when applied to national health services. This paper aims to identify the evolution of performance measurement and the critical success factors of national health services.

Design/methodology/approach

The authors conducted an explorative case study of a leading national health service to delineate the evolutionary path of performance measurement and the main critical success factors.

Findings

The results indicate a significant increase in the maturity of performance measurement of a national health service that has been motivated by international reforms and national regulations. This research highlights performance measurement features such as a balanced set of metrics, targets, and incentives linked to strategic objectives and regular and frequent performance reviews. Furthermore, it identifies the performance measurement model of a leading national health service.

Originality/value

The evolution of performance measurement and numerous critical success factors of national health services are described; the critical success factors cover a wide range of financial to operational aspects such as patient safety, organizational appropriateness, and clinical appropriateness.

目的 绩效衡量为公司管理层实现战略规划中确定的目标提供支持。通过定义关键的成功因素和相关的关键绩效指标,绩效衡量可以核实计划目标与所取得成果之间的差距,为负责机构提供信息,使其能够评估绩效,并在必要时采取改进措施。尽管许多类型的公司都采用了绩效衡量方法,但将这一方法应用于国家医疗卫生服务时却面临着挑战。本文旨在确定国家卫生服务机构绩效考核的演变过程和关键成功因素。研究结果研究结果表明,在国际改革和国家法规的推动下,国家卫生服务机构绩效考核的成熟度显著提高。这项研究强调了绩效衡量的特点,如一套与战略目标相关联的平衡的衡量标准、目标和激励措施,以及定期和频繁的绩效审查。原创性/价值描述了国家医疗卫生服务机构绩效衡量的演变和众多关键成功因素;关键成功因素涵盖了从财务到运营的广泛方面,如患者安全、组织适当性和临床适当性。
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引用次数: 0
Voluntary presenteeism: through the lens of employee engagement 自愿缺勤:从员工参与的角度看问题
IF 3.6 Q2 MANAGEMENT Pub Date : 2024-07-16 DOI: 10.1108/ijppm-09-2023-0465
Preeti S. Rawat, Shiji Lyndon, Shivali Darvekar
PurposeThe purpose of the study is to give a new perspective to presenteeism. Traditionally, there are two approaches to it. In our study, we have tried to empirically prove that there is a third approach to looking at presenteeism from the lens of employee engagement.Design/methodology/approachThe research design used a mixed-method approach and was carried out in two parts. In Part I of the study, survey research was carried out to study presenteeism. In part II, a vignette on presenteeism was designed to study whether respondents exhibit presenteeism more in a crisis than other modes of handling the situation.FindingsThe findings from Study 1 showed that high employee engagement led to high presenteeism. Study 2 showed that in crisis situation employee engagement led to voluntary presenteeism in the form of work–from–home as the most preferred response.Research limitations/implicationsThe study's limitations were the small sample size and cross-sectional survey research design. The same was offset by using the vignette study to show the relationship between employee engagement and presenteeism.Practical implicationsVoluntary presenteeism is different from forced presenteeism and often is a mark of engaged behaviour of employees.Social implicationsIf work-from-home when sick is managed correctly and supported with adequate resources, attending work during illness can benefit health and performance in the long run.Originality/valueThe study provides a unique perspective on presenteeism in general and voluntary presenteeism in particular.
目的 本研究旨在从一个新的角度来看待旷工问题。传统上,有两种方法可以解决这一问题。在我们的研究中,我们试图通过经验证明,从员工敬业度的角度来看旷工现象,还有第三种方法。设计/方法/途径研究设计采用混合方法,分两部分进行。在研究的第一部分,对旷工现象进行了调查研究。研究结果研究 1 的结果表明,高员工参与度导致高员工出席率。研究 2 表明,在危机情况下,员工敬业度高的受访者更倾向于以在家办公的形式自愿外出。研究局限性/影响研究的局限性在于样本量较小和横截面调查研究设计。社会影响如果能够正确管理生病时在家工作的问题,并为其提供充足的资源支持,那么从长远来看,生病时上班有利于员工的健康和工作表现。原创性/价值本研究为一般的旷工现象,尤其是自愿旷工现象提供了一个独特的视角。
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引用次数: 0
Towards a sustainable workplace: investigating workplace cyberbullying and its relationship with employee wellbeing and intention to stay in remote and hybrid work settings 实现可持续的工作场所:调查工作场所网络欺凌及其与远程和混合工作环境中员工福利和留任意愿的关系
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-07-12 DOI: 10.1108/ijppm-12-2023-0662
Nimitha Aboobaker, V. Shanujas

Purpose

The advent of information and communication technologies in workplace settings has broadened the range of bullying behaviours that can manifest in the digital realm. However, there is a lack of knowledge concerning the impact of situational factors on employees' perceived cyberbullying within the workplace framework. Broadly, this study aims to investigate the effects of workplace cyberbullying on employees' wellbeing at work and their intention to stay with the organization, across two groups of employees: those who work in a fully remote mode and those employed in hybrid work arrangements.

Design/methodology/approach

The current descriptive and time-lagged study was conducted among a sample of 373 employees who work in the information technology sector in India, in either fully-remote or hybrid mode. The study utilized self-report questionnaires, which employed previously validated questionnaires. The hypotheses were tested using structural equation modelling and multi-group analysis using IBM SPSS, AMOS, and STATs Tools Package.

Findings

The results demonstrate that cyberbullying negatively affects wellbeing at work and employees' intentions to stay with the organization. Remote-work employees experienced higher effects of workplace cyberbullying on their wellbeing at work. Also, the indirect effect of wellbeing at work was more pronounced and influential among remote work employees than hybrid work employees, suggesting the need for tailored support and resources for remote workers. Multi-group analysis across employees working in remote and hybrid work arrangements revealed that the relationship between workplace cyber-bullying and wellbeing at work is statistically stronger for remote-work employees.

Originality/value

This study represents a novel approach to developing and evaluating a theoretical model that explores the relationship between workplace cyberbullying, wellbeing at work, and the intention to stay with the organization within the context of remote/hybrid work arrangements. The findings offer theoretical and practical implications regarding the impact of workplace cyberbullying on job outcomes and aim to bridge a gap in current research. Particularly, the study highlights the positive outcomes of hybrid work over remote work and offers recommendations to mitigate the negative experiences among employees who work remotely.

目的 工作场所中信息和通信技术的出现扩大了数字领域中欺凌行为的范围。然而,目前还缺乏有关情境因素对员工感知到的工作场所网络欺凌的影响的知识。从广义上讲,本研究旨在调查工作场所网络欺凌对两类员工(完全远程模式的员工和混合工作安排的员工)的工作幸福感及其留在组织中的意愿的影响。 设计/方法/途径 本研究采用描述性和时滞性方法,对印度信息技术部门的 373 名完全远程或混合模式的员工进行了抽样调查。研究采用了自我报告问卷,其中使用了之前经过验证的问卷。使用 IBM SPSS、AMOS 和 STATs 工具包,通过结构方程建模和多组分析对假设进行了检验。远程工作的员工受到的工作场所网络欺凌对其工作幸福感的影响更大。此外,工作幸福感的间接影响在远程工作员工中比混合工作员工更明显、影响更大,这表明需要为远程工作员工提供量身定制的支持和资源。对远程和混合工作安排的员工进行的多组分析表明,在统计上,远程工作员工的工作场所网络欺凌与工作幸福感之间的关系更强。 原创性/价值 本研究采用了一种新颖的方法来开发和评估一个理论模型,该模型探讨了远程/混合工作安排背景下工作场所网络欺凌、工作幸福感和留在组织中的意愿之间的关系。研究结果为工作场所网络欺凌对工作结果的影响提供了理论和实践意义,旨在弥补当前研究的不足。特别是,研究强调了混合工作相对于远程工作的积极成果,并为减轻远程工作员工的负面经历提出了建议。
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引用次数: 0
Investigation of compulsory citizenship behavior in the organizational citizenship behavior nomological network 组织公民行为名义网络中的强制性公民行为调查
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-07-12 DOI: 10.1108/ijppm-03-2023-0135
Kimberly E. O'Brien, Rachel T. Pohlman, Krystal N. Roach

Purpose

Organizational citizenship behavior (OCB) was initially described as discretionary behavior not formally rewarded by the organization. However, empirical evidence has indicated that many non-task behaviors are compulsory and contribute to performance evaluation, leading to research on nondiscretionary OCB (e.g. compulsory citizenship, citizenship pressure). It is unclear whether these behaviors are best described as OCB, in-role behavior or a separate construct. The goal of the current study is to determine the conceptual and measurement overlap between OCB and nondiscretionary OCB.

Design/methodology/approach

In a quantitative survey design, we collected multiphasic data from 315 employees to provide evidence for the convergent/divergent validity of compulsory citizenship behavior within the OCB nomological network and separate from in-role behavior.

Findings

The results support a unique contribution of compulsory citizenship behavior to the operationalization of OCB by emphasizing the employees’ perceptions of whether they perform OCB autonomously.

Originality/value

This research shows a distinction that should be recognized in future research, as existing OCB theories may only apply to discretionary OCB, such that compelled citizenship is not OCB. This would explain why compulsory OCB incurs less benefits than other forms of externally-motivated (i.e. impression management) OCB.

目的组织公民行为(OCB)最初被描述为不受组织正式奖励的自由裁量行为。然而,经验证据表明,许多非任务行为都是强制性的,并有助于绩效评估,从而引发了对非自由裁量的组织公民行为(如强制性公民行为、公民压力)的研究。目前还不清楚这些行为是最适合被描述为 OCB、角色内行为,还是一个独立的概念。设计/方法/途径在定量调查设计中,我们收集了 315 名员工的多相数据,为强制性公民行为在 OCB 名义网络中的收敛/发散有效性以及与角色内行为的分离提供证据。研究结果通过强调员工对其是否自主执行 OCB 的感知,支持了强制性公民行为对 OCB 操作化的独特贡献。原创性/价值这项研究显示了未来研究中应认识到的区别,因为现有的 OCB 理论可能只适用于自由裁量的 OCB,因此强制性公民行为不是 OCB。这也就解释了为什么强制性公民自主创业比其他形式的外部激励型(即印象管理)公民自主创业所带来的收益要少。
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International Journal of Productivity and Performance Management
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