Technology in Society最新文献

{"title":"Decoding algorithm fatigue: The role of algorithmic literacy, information cocoons, and algorithmic opacity","authors":"Hui Yang,&nbsp;Dan Li,&nbsp;Peng Hu","doi":"10.1016/j.techsoc.2024.102749","DOIUrl":"10.1016/j.techsoc.2024.102749","url":null,"abstract":"<div><div>Algorithmic technologies are dominating our online experiences, from content recommendations to personalized services. However, it also introduces a new challenge: algorithm fatigue. Algorithm fatigue describes the phenomenon where users experience mental and emotional exhaustion in prolonged interaction with algorithms. To decode this phenomenon, we explored personal and technical antecedents of algorithm fatigue and its impact on user behavior. Using data collected from 393 users of algorithm-driven applications, we identified three key drivers of algorithm fatigue: algorithmic literacy (understanding how algorithms work), information cocoons (being exposed to repetitive content), and algorithmic opacity (a lack of transparency in how algorithms make decisions). Interestingly, while greater algorithmic literacy is often thought to enhance user satisfaction, our findings suggest it actually exacerbates fatigue. Both information cocoons and algorithmic opacity also contribute to algorithm fatigue, highlighting the need for diverse content and transparent algorithm designs. Additionally, we found a strong link between algorithm fatigue and resistance behavior, with fatigued users more likely to resist algorithmic recommendations. Overall, this study suggests developers and policymakers design more user-centric algorithms that not only excel in personalization but also reduce potential fatigue and resistance in algorithmic interactions.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102749"},"PeriodicalIF":10.1,"publicationDate":"2024-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142554503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analyzing AI adoption in European SMEs: A study of digital capabilities, innovation, and external environment","authors":"Marta F. Arroyabe ,&nbsp;Carlos F.A. Arranz ,&nbsp;Ignacio Fernandez De Arroyabe ,&nbsp;Juan Carlos Fernandez de Arroyabe","doi":"10.1016/j.techsoc.2024.102733","DOIUrl":"10.1016/j.techsoc.2024.102733","url":null,"abstract":"<div><div>This study investigates the effects of digital capabilities, innovation capabilities, and business environmental support on the adoption of Artificial Intelligence (AI) in Small and Medium-sized Enterprises (SMEs). Utilizing dynamic capabilities and resource dependency theories, we provide a comprehensive and integral analysis of the drivers that facilitate AI adoption in SMEs. We conducted an empirical study encompassing 12,108 SMEs, based on survey data of the Flash Eurobarometer database from the European Union. Our analysis employed a combination of classical regression methods and advanced machine learning techniques, including artificial neural networks and tree regression. Our findings highlight the importance of digital capabilities in driving AI adoption, where complementing innovation capabilities exhibit synergistic effects. Contrary to prevailing literature, business environmental support alone demonstrates limited impact, emphasizing its contingent effectiveness within a well-elaborated institutional framework. Furthermore, the synergy between business environmental support and digital and innovation capabilities has a significant impact on AI adoption in SMEs. However, internal capabilities exert a greater influence on AI adoption in SMEs compared to business environmental support. This study contributes to dynamic capabilities theory by elucidating the interplay of digital and innovation capabilities, offering a nuanced understanding of their combined influence on AI adoption. It also enriches resource dependency theory by highlighting the dynamic nature of business environmental support. For practitioners, our results underscore the need for a balanced investment in digital and innovation capabilities. Policymakers should consider these insights when designing support structures for SMEs, emphasizing a comprehensive approach to foster internal capabilities alongside creating an enabling external environment.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102733"},"PeriodicalIF":10.1,"publicationDate":"2024-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142554502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Unrevealing the nexus between digital sustainability and corporate digital responsibility: A dual-track systematic literature review towards a framework of corporate digital sustainability","authors":"Claudia Covucci ,&nbsp;Maria Giovanna Confetto ,&nbsp;Aleksandr Ključnikov ,&nbsp;Mirela Panait","doi":"10.1016/j.techsoc.2024.102743","DOIUrl":"10.1016/j.techsoc.2024.102743","url":null,"abstract":"<div><div>This study investigates the interconnectedness of Digital Sustainability (DS) and Corporate Digital Responsibility (CDR), through a dual-track systematic literature review, analyzing 202 scholarly works from Web of Science and Scopus. The review is based both on bibliometric and content analyses in order to map current knowledge on these two theoretical constructs.</div><div>By collecting and comparing definitions and key topics, the review revealed that DS and CDR are treated separately in the current literature, missing their potential synergies—DS often overlooks ethical implications, while CDR neglects broader sustainability impacts. However, notable convergences emerged, leading to the development of an integrated Corporate Digital Sustainability (CDS) framework. This framework leverages digital technologies as a cross-cutting enabler and systematizes values, objectives, dimensions, practices, and aspects to guide corporations in navigating the complexities of digital sustainability while achieving responsible digital progress. The study concludes by proposing a research agenda to guide future explorations in this promising direction.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102743"},"PeriodicalIF":10.1,"publicationDate":"2024-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528586","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Engaging stakeholders in cultural tourism Living Labs: A pathway to innovation, sustainability, and resilience","authors":"Ante Mandić ,&nbsp;Hugues Séraphin ,&nbsp;Marija Vuković","doi":"10.1016/j.techsoc.2024.102742","DOIUrl":"10.1016/j.techsoc.2024.102742","url":null,"abstract":"<div><div>This study explores the motivations and benefits driving stakeholder engagement in Living Labs (LLs) for sustainable cultural tourism, with a focus on a case study in Split, Croatia. LLs, which foster innovation through collaboration between stakeholders, are increasingly recognized as essential for addressing sustainability challenges in tourism. Using a combination of exploratory and confirmatory factor analysis (EFA/CFA), we identify key motivations for stakeholder participation, including the desire to shift attitudes toward tourism development, enhance educational initiatives, and improve heritage interpretation. The results reveal that stakeholder engagement not only enriches tourism offerings—such as joint marketing efforts and innovative visitor experiences—but also strengthens resilience in heritage destinations. Our findings emphasize the critical role of ambidextrous management, which balances innovation and resource efficiency, in enhancing stakeholder collaboration. The study provides practical recommendations for smart governance and advocates for stakeholder-centric, bottom-up approaches in the design and management of LLs. These insights contribute to both the theoretical framework and practical implementation of sustainable cultural tourism, offering actionable strategies for policymakers and practitioners to foster local ownership and co-creation in heritage tourism development.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102742"},"PeriodicalIF":10.1,"publicationDate":"2024-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital natives, digital activists in non-digital environments: How the youth in Zambia use mundane technology to circumvent government surveillance and censorship","authors":"Gregory Gondwe","doi":"10.1016/j.techsoc.2024.102741","DOIUrl":"10.1016/j.techsoc.2024.102741","url":null,"abstract":"<div><div>This study investigates the technological strategies the youth in Sub-Saharan Africa employ to circumvent government surveillance and censorship. Centered on the 2020 Zambian youth protests and informed by interviews with 37 participants, we explore the youth's innovative use of mundane skills to build digital communities, evade government surveillance, and leverage algorithms. The findings indicate that despite limited online access and government restrictions, the Zambian youth creatively employed their local skills to build social networks, disseminate information, and mobilize for social change. However, two contrasting narratives emerge: one celebrating the innovation and resilience of these young people, with the other raising concerns about the broader implications of their actions. Notably, some youth transitioned from influential activists to government insiders, a shift that may have diluted their capacity to champion social justice. The study emphasizes the need to scrutinize the balance between technological cooperation and potential discord, urging a more profound exploration of technology's role in shaping the trajectory of democracy, especially in settings akin to sub-Saharan Africa. We argue for further research into the role of digital influencers in electoral processes and democratic systems.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102741"},"PeriodicalIF":10.1,"publicationDate":"2024-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Navigating uncertainty: Exploring consumer acceptance of artificial intelligence under self-threats and high-stakes decisions","authors":"Darius-Aurel Frank ,&nbsp;Polymeros Chrysochou ,&nbsp;Panagiotis Mitkidis ,&nbsp;Tobias Otterbring ,&nbsp;Dan Ariely","doi":"10.1016/j.techsoc.2024.102732","DOIUrl":"10.1016/j.techsoc.2024.102732","url":null,"abstract":"<div><div>In an era of transformation fueled by Artificial Intelligence (AI), human resistance to adopt this powerful technology has emerged as one of its most critical barriers. In a series of four studies involving almost 4,000 consumers, this research explores factors that contribute to consumer reluctance toward AI through theories related to algorithm aversion, decision-making under risk, and compensatory decision-making. The results underscore the impact of decision stakes and their adverse outcomes on AI service agent adoption across decision domains. These effects can be attributed to the self-threat experienced by consumers in high-stakes decision scenarios. Together, the current findings advance our understanding of consumer responses in the context of AI adoption, illustrating how perceived stakes and self-threats foster reluctance to rely on AI agents for advice. From a practical standpoint, the results emphasize the need of a hybrid approach—combining AI and human agents—for a successful transition toward AI-powered service industries.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102732"},"PeriodicalIF":10.1,"publicationDate":"2024-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tweeting to be a constitution-writer in Chile: Social media activity, public discourse, and electoral outcomes during pandemic times","authors":"Andrés A. Acuña-Duarte ,&nbsp;Pedro G. Campos ,&nbsp;Javier A. León ,&nbsp;César A. Salazar","doi":"10.1016/j.techsoc.2024.102740","DOIUrl":"10.1016/j.techsoc.2024.102740","url":null,"abstract":"<div><div>We examine the impact of social media activity and content on the electoral performance of 1373 candidates who ran in the 2021 Constitutional election in Chile. In line with the two-step flow of communication hypothesis, estimates from binary and fractional response probit models reveal that candidates with an active Twitter/X account and higher user engagement metrics (i.e., retweets and likes per tweet) are more likely to be elected and secure a larger share of votes. Regarding the content disseminated on social media, the effect of emphasized subjects on electoral outcomes is topic-dependent. Specifically, candidates who focus their posts on sociopolitical issues improve their electoral performance, while tweeting about economics tends to reduce the likelihood of being elected as a constitution-writer in Chile. This could be attributed to the 2021 Constitutional election being part of an institutional response to a series of events, including widespread protests across the country and a strong public demand for profound changes to the Chilean status quo.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102740"},"PeriodicalIF":10.1,"publicationDate":"2024-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Internet use at work and income inequality in Ecuador","authors":"Susana Herrero Olarte ,&nbsp;Joan Torrent ,&nbsp;Kamila Aguirre","doi":"10.1016/j.techsoc.2024.102738","DOIUrl":"10.1016/j.techsoc.2024.102738","url":null,"abstract":"<div><div>This study examines the impact of technological advancements, particularly Internet access, on labor income inequality. The Internet is a versatile technology with wide-ranging applications. We argue that in environments characterized by limited innovation and a polarized job market, Internet access can positively influence worker income, especially for those in lower income brackets. Our research conducted in Ecuador from 2010 to 2017 employs instrumental variable quantile regression to analyze how Internet access affects wages across various income levels. Our findings indicate that using the Internet at work correlates with higher wages in Ecuador, particularly benefiting workers in the higher quantiles of the income distribution. While the income gap between employees with and without Internet access is largest in the lowest quantile, it decreases in the second quantile and widens again in the third, but never surpasses the gap observed in the first quantile. Public policy should thus provide citizens, particularly in the lowest income deciles, with education on effective Internet usage to improve their conditions and reduce inequality. By concentrating on these groups, we can better distribute the advantages of Internet access, ultimately creating a more balanced and equitable society.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102738"},"PeriodicalIF":10.1,"publicationDate":"2024-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Technology readiness assessment: Case of clinical decision support systems in healthcare","authors":"Oussama Laraichi ,&nbsp;Tugrul Daim ,&nbsp;Saeed Alzahrani ,&nbsp;Liliya Hogaboam ,&nbsp;Gulin Idil Bolatan ,&nbsp;Mahdieh Mokthtari Moughari","doi":"10.1016/j.techsoc.2024.102736","DOIUrl":"10.1016/j.techsoc.2024.102736","url":null,"abstract":"<div><div>Clinical Decision Support Systems (CDSS) play a critical role in modern healthcare by supporting healthcare providers in making well-informed decisions, improving patient safety and outcomes, enhancing efficiency, and promoting evidence-based practices. Their integration into clinical workflows can lead to more effective and patient-centered care. CDSS is essential tools for healthcare organizations as well as for healthcare providers to improve clinical care. However, successful implementation of CDSS can be challenging. Therefore, before implementing CDSS, it is crucial to assess the readiness of healthcare organizations to implement these tools. CDSS is essential tools in healthcare for several compelling reasons. For instance, enhanced patient safety, improved diagnostic accuracy, optimized treatment plans, consistency in care, and support for complex decisions. This study's aim is to develop a model that will help healthcare organizations identify the challenges of implementing CDSS, and to assess their readiness for such an implementation in a comprehensive and multi-dimensional manner. Through a literature review, the first step of this research explores the concept of clinical decision support and CDSS, discussing their features, characteristics, and organizational hurdles to implementation. It also provides perspectives on CDSS adoption in the context of information systems and health technology. The review helped to identify research gaps, objectives, and questions. To address these gaps and to attempt to answer the research questions, a Hierarchical Decision Model (HDM) is proposed. The model allows us to assess the readiness of healthcare organizations for CDSS implementation. It presents four perspectives and sixteen criteria for a multi-dimensional assessment. The methodology involves expert panels for the HDM model's refinement, validation, and quantification. Two case studies are then presented to demonstrate the HDM model's application to identify real-world CDSS implementation challenges and to provide insights and recommendations. The research contributions are evaluated against the identified gaps in the literature review, with limitations and future research presented. In conclusion, this research provides valuable insights into CDSS implementation readiness assessment and highlights the need for careful consideration and planning. The proposed HDM model offers a valuable framework for healthcare organizations to evaluate their readiness for CDSS implementation.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102736"},"PeriodicalIF":10.1,"publicationDate":"2024-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142554501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Categorical and resource inequalities in self-reliant internet use and use-by-proxy among older adults in Slovenia during the COVID-19 pandemic","authors":"Andraž Petrovčič ,&nbsp;Anabel Quan-Haase ,&nbsp;Bianca C. Reisdorf ,&nbsp;Štěpán Žádník ,&nbsp;Simona Hvalič-Touzery ,&nbsp;Jerneja Laznik","doi":"10.1016/j.techsoc.2024.102735","DOIUrl":"10.1016/j.techsoc.2024.102735","url":null,"abstract":"<div><div>The COVID-19 pandemic had a considerable impact on how older adults engaged online, with many using the internet for the first time or relying on family, friends, and peers to perform an activity online on their behalf, a form of internet use known as use-by-proxy. Since we lack large-scale research that compares what factors influence self-reliant internet use and use-by-proxy in older adults during the pandemic, this study seeks to fill this gap. Drawing on resources and appropriation theory, we examine how categorical (e.g., age, gender, education) and resource inequalities (e.g., social, material) shape internet use among older adults as well as the availability and activation of use-by-proxy among older internet non-users. We conducted three binary logistic regression models to analyze survey data collected in 2021 during the fourth wave of pandemic public health measures in Slovenia from a sample of 701 older adults aged 65+. The results show that personal and positional categorical disparities among older adults were significantly associated with their internet use during the pandemic, whereas bridging social capital was the only social resource positively associated with internet use. Conversely, categorical inequalities played a less important role in the availability of use-by-proxy than social resources. In fact, apart from occupation, bonding and bridging social capital were the only positive correlates of availability of proxy users among older internet non-users. Surprisingly, neither type of social capital was linked with the activation of use-by-proxy, which was only associated with two positional categorical disparities: marital status and residential area. Our findings suggest that addressing age-related digital inequalities after the pandemic requires a diversified approach that considers the heterogeneity of categorical and resource inequalities shaping older adults' self-reliant internet use and use-by-proxy.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"79 ","pages":"Article 102735"},"PeriodicalIF":10.1,"publicationDate":"2024-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}