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Sensing privacy: Extending consumer privacy research through a consumer culture theory approach 感知隐私:通过消费文化理论方法扩展消费者隐私研究
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-05-23 DOI: 10.1177/14705931231175698
Johanna Horppu
Although a wealth of consumer research literature has examined privacy, the majority of this research has been conducted from a micro-economic or psychological perspective. This has led to a rather narrow view of consumer privacy, which ignores the larger socio-cultural forces at play. This paper suggests a shift in research perspective by adopting a consumer culture theory approach. This allows an in-depth look into the micro, meso and macro levels of analysis to explore privacy as a subjective, lived experience but also as a representation of cultural meanings that are further shaped by marketplace actors. The paper synthesizes how privacy has been conceptualized within consumer theory and advances three necessary shifts in research focus: from (1) prediction to experience, (2) causality to systems and (3) outcome to process. Specific theories or focus areas are explored within these shifts, which are then utilized to build a future research agenda.
尽管大量消费者研究文献都对隐私进行了研究,但大多数研究都是从微观经济或心理角度进行的。这导致了对消费者隐私的看法相当狭隘,忽视了更大的社会文化力量。本文建议通过采用消费者文化理论的方法来转变研究视角。这使得我们能够深入研究微观、中观和宏观层面的分析,以探索隐私作为一种主观的生活体验,同时也是市场参与者进一步塑造的文化意义的代表。本文综合了消费者理论中隐私是如何概念化的,并提出了研究重点的三个必要转变:从(1)预测到体验,从(2)因果关系到系统,从(3)结果到过程。在这些转变中探索了具体的理论或重点领域,然后用于制定未来的研究议程。
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引用次数: 1
Pandemic-driven consumer behaviour: A foraging exploration 流行病驱动的消费者行为:觅食探索
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-05-13 DOI: 10.1177/14705931231175695
Victoria K. Wells, M. Carrigan, Navdeep Athwal
COVID-19 has had a profound effect on consumer behaviour. This conceptual piece uses foraging theory, extending and developing the foraging ecology of consumption model, to examine consumer behaviour in a pandemic. It is argued that a foraging interpretation of consumer behaviour is more relevant in situations where supply is uncertain, risks are enhanced and resourcefulness is important. The paper assesses the underlying mechanisms of behaviour change-objectives, currency and constraints – from a foraging perspective and examines their role in changing both patch (retail) choices and which items are consumed (prey choices). Additionally, the paper examines temporal and social challenges within the pandemic. The paper considers whether pandemic consumption behaviours will remain as threat levels subside and concludes with suggestions for future research.
COVID-19对消费者行为产生了深远影响。这篇概念性文章使用觅食理论,扩展和发展了消费模型的觅食生态,以检验大流行中的消费者行为。有人认为,在供应不确定、风险增加和足智多谋重要的情况下,对消费者行为的觅食解释更为相关。这篇论文从觅食的角度评估了行为改变的潜在机制——目标、货币和约束,并研究了它们在改变补丁(零售)选择和哪些物品被消耗(猎物选择)中的作用。此外,该文件还审查了大流行病中的时间和社会挑战。本文考虑了流行病的消费行为是否会随着威胁水平的下降而继续存在,并在结论中提出了对未来研究的建议。
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引用次数: 1
Expanding understanding of brand value co-creation on social media from an S-D logic perspective: Introducing structuration theory 从S-D逻辑视角拓展对社交媒体品牌价值共创的理解——引入结构化理论
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-03-30 DOI: 10.1177/14705931231165098
Geoff Simmons, M. Durkin
Brands are increasingly seen in light of collaborative, value creation activities of a firm and all of its stakeholders. This is strongly influenced by the emergence and dominant role that social media plays in societies globally. With challenges presented for brand management and marketing scholarship more generally, to understand and react to the social implications presented for brand value creation. Accordingly, this study builds on the principles of S-D logic to expand understanding of the co-creation of brand value on social media. We introduce social construction theories, focusing on structuration theory. A conceptual model and propositions apply a structuration perspective to provide new insights into how brand value is socially constructed by multiple stakeholders using social media. The focus is on how stakeholder-brand interactions play out across three dimensions of social structure: meaning; norms; and power. We consider how brand meaning (and thus value), emerges out of consensus and dissensus between various stakeholders—brand loyalists and brand rebels—using social media to interact with brands. And how norms of behavior and structures of power guide and legitimize their social media use to reinforce, or potentially transform, brand meaning. Importantly, we consider how brand management can recognize the interactive opportunities provided by different social media platforms and the positions and roles of stakeholders and their social context in considering the social construction of brand value.
品牌越来越多地被看作是企业及其所有利益相关者的合作、价值创造活动。这受到社交媒体在全球社会中出现和主导作用的强烈影响。随着品牌管理和市场营销学术面临的挑战越来越普遍,理解并应对品牌价值创造所带来的社会影响。因此,本研究建立在S-D逻辑的基础上,以扩大对社交媒体上品牌价值共同创造的理解。我们介绍了社会建构理论,重点是结构理论。一个概念模型和命题应用结构的观点,为品牌价值是如何由多个利益相关者使用社交媒体构建的提供了新的见解。重点是利益相关者-品牌互动如何在社会结构的三个维度上发挥作用:意义;规范;和权力。我们考虑品牌的意义(以及价值)是如何从不同利益相关者(品牌忠诚者和品牌叛逃者)之间的共识和分歧中产生的,这些利益相关者使用社交媒体与品牌互动。以及行为规范和权力结构如何引导和合法化他们的社交媒体使用,以加强或潜在地改变品牌意义。重要的是,我们考虑品牌管理如何识别不同社交媒体平台提供的互动机会,以及利益相关者及其社会背景在考虑品牌价值的社会建构中的地位和作用。
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引用次数: 1
Holding on or letting go: Inheritance as a liminal experience 坚持还是放手:继承是一种极限体验
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-03-09 DOI: 10.1177/14705931231162400
Victoria K. Wells, M. Carrigan, Navdeep Athwal
Marketing and consumer research has drawn attention to life transitions as critical sites of consumption but has insufficiently explored bereavement, a universal life transition that can involve (un)wanted inheritance, initiating a potential cycle of retention, reimagining or disposal. Life transitions represent potentially transformative moments of consumption when individual consumption can be more positively redirected towards sustainable choices. Using semi-structured interviews and qualitative data, this study critically investigates the cycle of inheritance consumption, informed by Evans’ understanding of consumption with an emphasis on both acquisition and disposal. The study uncovers three liminal stages: separation and detachment; instability, ambiguity and prolonged liminality; and stability and completeness. First, we expand the scope of empirical consumer research by conceptualising inheritance as liminal. Second, we illuminate the inheritance consumption cycle, showing liminal inheritance stages are critical transition moments that trigger complex positive and negative emotional responses, with implications for whether goods remain suspended or pass into further utility. Finally, we extend liminality theory by conceptualising bereavement as a liminal life transition, and call for researchers to study inheritance beyond acquisition, since how inherited goods are retained or divested in liminal moments can have implications for sustainability and may provide opportunities to steer more responsible and fulfilling consumption with an emphasis on limits rather than excess.
营销和消费者研究已经引起了人们对生活转变的关注,将其作为消费的关键场所,但对丧亲之痛这一普遍的生活转变的探索还不够,这可能涉及(不)想要的继承,启动一个潜在的保留、重新想象或处置周期。生活转变代表着消费的潜在变革时刻,个人消费可以更积极地转向可持续选择。本研究采用半结构化访谈和定性数据,根据Evans对消费的理解,批判性地调查了遗产消费的周期,重点是获取和处置。该研究揭示了三个临界阶段:分离和脱离;不稳定性、模糊性和长期界限;以及稳定性和完整性。首先,我们通过将继承概念化为界限,扩大了实证消费者研究的范围。其次,我们阐明了继承-消费周期,表明临界继承阶段是触发复杂的积极和消极情绪反应的关键过渡时刻,对商品是否保持暂停或进入进一步的效用有影响。最后,我们通过将丧亲之痛概念化为生命的临界过渡来扩展极限理论,并呼吁研究人员研究超越获得的遗传,因为如何在关键时刻保留或剥离继承的商品可能会对可持续性产生影响,并可能提供机会来引导更负责任和更有成就感的消费,强调限制而不是过度。
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引用次数: 1
From flesh to food: Exploring consumers’ fluctuations in hysteresis 从肉体到食物:探索消费者的滞后波动
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-03-01 DOI: 10.1177/14705931231160835
Chloe Steadman, D. Medway, Anna de Jong, P. Varley
Bourdieu’s interrelated concepts of habitus and field have been deployed to theorise the unreflexive consumption practices characterising much of consumers’ everyday lives. Less is known, however, about the disruptive experience when habitus and field suddenly misalign – which Bourdieu terms ‘hysteresis’. We address this lacuna by studying smalahove (sheep’s head) consumption involving participant observation at a Norwegian smalahove farm – an unsettling space within the food consumption field that may challenge many consumers’ habitual ways of seeing, smelling, hearing, touching, and tasting meat. Our core contribution lies in introducing a dynamic conceptualisation of hysteresis, demonstrating how it fluctuates in consumption environments; intensifying and diminishing in intensity as the gaps between habitus and field open and close.
布迪厄关于习惯和场域的相互关联的概念已被用于将消费者日常生活中大部分特征的非反射性消费实践理论化。然而,当习惯和场突然错位时,破坏性的经验却鲜为人知——布迪厄称之为“滞后”。我们通过对挪威小羊头农场的参与者观察来研究小羊头的消费,这是食品消费领域中一个令人不安的领域,可能会挑战许多消费者习惯性的看、闻、听、摸和品尝肉类的方式。我们的核心贡献在于引入迟滞的动态概念,展示它如何在消费环境中波动;随着习性和场域之间的间隙的打开和关闭,强度会增强或减弱。
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引用次数: 0
Agencing the digitalised marketer: Exploring the boundary workers at the cross-road of (e)merging markets 代理数字化营销人员:探索(e)合并市场十字路口的边界工作者
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-02-12 DOI: 10.1177/14705931231153194
Annmarie Ryan, Ingrid Stigzelius, O. Mejri, G. Hopkinson, Fairouz Hussien
In this paper, we study the formation of a new market actor, the digitalised marketer, which emerges at the boundary between strategy- and data-driven marketing. Building on constructivist market studies, we draw attention to the notion of agencing as boundary work and the range of boundary workers in the agencement of which the marketer is part. Drawing on 63 interviews with marketing professionals from multiple contexts, we reveal the difficulties to keep a pace with the plethora of digital marketing tools and highlight the emerging ‘market for digital marketing’ as a key device in the agencing of the digitalised marketer. We present two modes of agencing work, prosthetic and habilitative, to conceptualise how digitalised markets and platforms concurrently enable and captivate marketers’ agency, but also how marketers and their peer networks contest these limits and expand the space for action. This contribution serves to extend the recognised need to reconnect marketing with markets, to also acknowledge how markets are connected to the shaping of marketing and its actors. Implications for theory, practice and marketing education are discussed as we seek to capacitate marketers to operate in an increasingly digitalised environment.
在本文中,我们研究了一个新的市场参与者——数字化营销者的形成,它出现在战略和数据驱动营销之间。在建构主义市场研究的基础上,我们提请注意代理作为边界工作的概念,以及营销人员参与的代理中的边界工作者的范围。根据对来自多个背景的营销专业人士的63次采访,我们揭示了跟上过多数字营销工具步伐的困难,并强调了新兴的“数字营销市场”是数字化营销机构的关键设备。我们提出了两种代理工作模式,即人工代理和适应性代理,以概念化数字化市场和平台如何同时启用和吸引营销人员的代理,以及营销人员及其同行网络如何挑战这些限制并扩大行动空间。这一贡献有助于扩大人们认识到的将营销与市场重新联系起来的必要性,也承认市场如何与营销及其参与者的塑造联系在一起。在我们寻求使营销人员在日益数字化的环境中运营的能力时,讨论了对理论、实践和营销教育的启示。
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引用次数: 2
Where spirituality and religion meet gender and sexuality: Toward a research agenda for intersectional marketing theory 精神和宗教在哪里与性别和性相遇:走向交叉营销理论的研究议程
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-01-31 DOI: 10.1177/14705931231154947
Diego Rinallo, Jannsen Santana, M. Zanette, S. Appau, Jack Coffin, Giana M. Eckhardt, C. Eichert, Katharina C. Husemann, Richard Kedzior, Mona Moufahim, Victoria L. Rodner, Lorna Stevens
During a roundtable discussion at the 2022 GENMAC Conference, a group of researchers specializing in religiosity and spiritual consumption, using examples from their own fieldwork, reflected on how (i) researchers’ subject positioning—including their gender and sexuality—shape fieldwork in multifaceted manners; (ii) investigations of religious/spiritual fields would benefit from a heightened sensitivity to issues of gender and sexuality; and (iii) greater sensitivity to aspects of religion and/or spirituality can help gender and sexuality scholars better understand consumers and markets. Based on the above, in this commentary paper, we call for intersectional reflexivity, attention to vulnerability and discomfort during fieldwork, and critical sensitivity to the religious “context of context” during theorization. Furthermore, we argue that specific spiritual/religious imaginaries can foster new research approaches that can contribute to more nuanced fieldwork and theorization in marketing and consumer research.
在2022年GENMAC会议的一次圆桌讨论中,一群专门研究宗教信仰和精神消费的研究人员,使用他们自己实地调查的例子,反思了(i)研究人员的主题定位——包括他们的性别和性取向——如何以多方面的方式塑造实地调查;二对宗教/精神领域的调查将受益于对性别和性问题的高度敏感;以及(iii)对宗教和/或精神方面更加敏感,可以帮助性别和性学者更好地了解消费者和市场。基于上述内容,在这篇评论文章中,我们呼吁交叉反思性,在实地调查中关注脆弱性和不适感,并在理论化过程中对宗教“语境”的批判性敏感性。此外,我们认为,特定的精神/宗教想象可以促进新的研究方法,有助于在营销和消费者研究中进行更细致的实地调查和理论化。
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引用次数: 3
Futureless vicissitudes: Gestural anti-consumption and the reflexively impotent (anti-)consumer 未来的变迁:姿态上的反消费和反射性的无力(反)消费者
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-01-31 DOI: 10.1177/14705931231153193
Q. Hoang, J. Cronin, Alexandros Skandalis
In this paper, we challenge the prevalent idea that anti-consumption functions as an ideological act of antagonism. We enlist the work of the late cultural theorist Mark Fisher to account for the reflexively impotent (anti-)consumer, a politically hollowed-out and knowingly helpless subject endemic to the futureless vicissitudes of semiocapitalist consumer culture. Drawing on netnographic data and interviews with ‘digital detoxers’, we explore how gestural – rather than transformational – anti-consumption emerges through individuals’ reflexive awareness of their political inertia, the lack of collective spirit to bring about improved conditions, and their perpetual attachment to market-based comforts and conveniences. Our analyses reveal three features that underpin the reflexively impotent (anti-)consumer’s resigned acceptance of the reigning political-ideological status quo: magical voluntarism, pragmatism and self-indulgence. In the absence of any unifying and politically-centred solidarity projects, mere gestures of resistance are undertaken towards managing personal dissatisfactions with – instead of collectively transforming – their structural conditions.
在本文中,我们对反消费作为一种意识形态对抗行为的普遍观点提出了质疑。我们引用了已故文化理论家马克·费舍尔的作品来解释反射性无能(反)消费者,这是一个政治空洞和故意无助的主题,是半资本主义消费文化无未来变迁的特有现象。根据网络数据和对“数字排毒者”的采访,我们探讨了通过个人对其政治惰性的反射性意识,缺乏改善条件的集体精神,以及他们对基于市场的舒适和便利的永久依恋,手势而非转型的反消费是如何产生的。我们的分析揭示了三个特征,这些特征支撑着反射性无能(反)消费者对统治政治意识形态现状的顺从接受:神奇的自愿主义、实用主义和自我放纵。在没有任何统一和以政治为中心的团结项目的情况下,仅仅是为了管理个人对其结构条件的不满,而不是集体改变其结构条件。
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引用次数: 3
Netflix and cringe – affectively watching ‘uncomfortable’ TV Netflix和尴尬——深情地看着“不舒服”的电视
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-01-30 DOI: 10.1177/14705931231154944
Anuja Pradhan, Carly Drake
In this study, we conceptualise the phenomenon of cringe watching in order to understand why and how consumers engage with media that make them uncomfortable. We mobilise de-Western feminist thought to analyse our reactions to the Netflix series Indian Matchmaking. We find that ‘cringe’ is a bundle of consumers’ ‘ugly feelings’ belying complicated affect and biases that are often rooted in Western values. By leveraging collaborative autoethnography as our method, we allow space for both ‘visceral’ and ‘rational’ experiences, challenging the role of researchers as subjects by positioning ourselves, additionally, as objects. Our findings reveal that engaging with media artefacts is a recursive process wherein consumers may encounter ‘cringe’, which when subject to introspection reveals unexpected socio-affective states like self-compassion, empathy for others, and understanding their own limitations as well as their place in the world. These findings have implications for marketing and consumer research on media, representation, and affect.
在这项研究中,我们将畏缩观看现象概念化,以了解消费者为什么以及如何参与让他们感到不舒服的媒体。我们运用去西方女权主义思想来分析我们对Netflix电视剧《印度配对》(Indian Matchmaking)的反应。我们发现,“畏缩”是一堆消费者的“丑陋感觉”,背后隐藏着根植于西方价值观的复杂情感和偏见。通过利用合作的自我民族志作为我们的方法,我们为“本能”和“理性”体验提供了空间,通过将我们自己定位为客体,挑战了研究人员作为主体的角色。我们的研究结果表明,与媒体人工制品接触是一个递归过程,消费者可能会遇到“畏缩”,当受到内省时,会发现意想不到的社会情感状态,如自我同情、对他人的同情、了解自己的局限性以及他们在世界上的位置。这些发现对营销和消费者对媒体、表现和影响的研究具有启示意义。
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引用次数: 1
Introduction to the special section: Tribal marketing after Covid 专题介绍:新冠肺炎后的部落营销
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-01-30 DOI: 10.1177/14705931231153119
Jack Coffin, B. Cova, Avi Shankar
This article introduces the special section, “Tribal Marketing After Covid: Consuming Together in an Age of Social Distance.” The authors trace the history of tribal marketing theory up until the present, ‘post-Covid' era, outlining each wave and some trajectories for future research.
本文介绍了“新冠疫情后的部落营销:社交距离时代的共同消费”这一专题。作者追溯了部落营销理论的历史,直到现在,“后covid”时代,概述了每一次浪潮和未来研究的一些轨迹。
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引用次数: 1
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Marketing Theory
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