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Marketing-as-practice: A framework and research agenda for value-creating marketing activity 营销作为实践:价值创造营销活动的框架和研究议程
4区 管理学 Q2 BUSINESS Pub Date : 2022-09-07 DOI: 10.1177/14705931221123949
Per Skålén, B. Cova, Johanna Gummerus, Antti Sihvonen
This paper draws on practice theory and a review of practice theoretical studies in marketing, management, consumer, and markets research to advance our knowledge of marketing as a value-creating activity within firms. Building on previous research, the paper contributes to the literature by advancing a Marketing-as-Practice (MAP) framework based on three key concepts: marketing practices, marketing practitioners, and marketing praxis. The structures and interrelationships between these key concepts are also outlined. The framework can be used to study value-creating marketing activities within firms as well as between firms and their stakeholders which is in line with the American Marketing Association’s definition of marketing. This paper also contributes by presenting a MAP research agenda to guide future research on value-creating marketing activity.
本文借鉴了营销、管理、消费者和市场研究中的实践理论和实践理论研究,以提高我们对营销作为企业内部价值创造活动的认识。在先前研究的基础上,本文提出了一个基于三个关键概念的营销即实践(MAP)框架:营销实践、营销从业者和营销实践。还概述了这些关键概念之间的结构和相互关系。该框架可用于研究企业内部以及企业与其利益相关者之间的创造价值的营销活动,这符合美国营销协会对营销的定义。本文还提出了MAP研究议程,以指导未来价值创造营销活动的研究。
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引用次数: 5
‘Clap for “some” carers’: Problematizing heroism and ableist tenets of heroic discourse through the experiences of parent-carers “为“一些”照顾者鼓掌”:通过父母照顾者的经历,探讨英雄主义和英雄话语的能力主义原则
4区 管理学 Q2 BUSINESS Pub Date : 2022-09-02 DOI: 10.1177/14705931221123991
Leighanne Higgins, Killian O’Leary
Marketing scholarship has commonly demonstrated how consumers assemble heroic identities as a means to facilitate forms of empowerment and emancipatory consumption. Although some insight into more troubling aspects of heroic discourses has been shared, prioritisation of the positive potentialities of heroism remain privileged. We invoke social heroism as an interpretive lens to study the lived experiences of parent-carer’s to children with impairments, employing paradoxes of heroism as heuristics to explore how heroic discourses disempower parent-carers. We find that parent-carers do not identify with the heroism surrounding care. Instead, they view themselves as unessential due to the ableist tenets that underlie heroic discourses. We uncover three problematizing and subtle practices of ableism; purification, micro-aggressions and responsibilized-commoditization. Such insight, (i) advances marketing theory’s understanding of the socio-political structuring of heroism, (ii) advances discourse on consumer vulnerabilities and ableism and (iii) begins to meet the calls for research into care politics and justice.
营销学通常展示了消费者如何将英雄身份集合起来,以此促进各种形式的赋权和解放消费。尽管人们对英雄话语中更令人不安的方面有一些共同的见解,但优先考虑英雄主义的积极潜力仍然是一种特权。我们援引社会英雄主义作为解释视角,研究父母照顾者对残疾儿童的生活经历,运用英雄主义的悖论作为启发,探索英雄话语如何剥夺父母照顾者的权力。我们发现,父母看护人并不认同围绕看护的英雄主义。相反,由于英雄话语背后的能力主义原则,他们认为自己并不重要。我们揭示了能力主义的三种问题化和微妙的实践;纯化、微侵袭和负责任商品化。这种见解,(i)促进了营销理论对英雄主义社会政治结构的理解,(ii)促进了对消费者脆弱性和能力主义的讨论,(iii)开始满足对护理政治和正义研究的需求。
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引用次数: 3
Reclaiming the witch: Processes and heroic outcomes of consumer mythopoesis 再造女巫:消费神话的过程和英雄结果
4区 管理学 Q2 BUSINESS Pub Date : 2022-08-28 DOI: 10.1177/14705931221124044
M. Zanette, Diego Rinallo, Laetitia Mimoun
Although previous research has investigated consumer mythopoesis (consumers’ identity work using marketplace myths), little is known about its enactment involving ambiguous myths. Here, we investigate the myth of the witch (predominantly depicted by dominant mythmakers as a villain but recently repositioned more positively) and describe how consumers reclaim the empowering and heroic aspects of the ambiguous witch myth. Based on a qualitative study using archival data and in-depth interviews with self-proclaimed witches, we argue that the witch’s ambiguity originates in different mythopoetic cycles. Then, we describe the following processes through which consumers reclaim positive cycles: incarnating the myth, coming out to selected others and practising myth-related craft. Finally, we show that reclaiming results in new forms of heroic agency that amplify the myth’s ambiguity and identity value. Our results reveal that consumers cope with market-wide paradoxical injunctions, stressful situations and marginalisation by transforming these pressures into acts of self-heroism.
虽然以前的研究已经调查了消费者神话(消费者使用市场神话的身份工作),但对其制定涉及模棱两可的神话知之甚少。在这里,我们调查了女巫的神话(主要是由占主导地位的神话制造者描绘成一个恶棍,但最近被重新定位得更积极),并描述了消费者如何重新获得模棱两可的女巫神话的授权和英雄方面。基于对档案资料的定性研究和对自称为女巫的人的深度访谈,我们认为女巫的模糊性起源于不同的神话周期。然后,我们描述了消费者回收积极循环的以下过程:体现神话,选择其他人并实践与神话相关的工艺。最后,我们表明,回收导致了新的英雄代理形式,放大了神话的模糊性和身份价值。我们的研究结果表明,消费者通过将这些压力转化为自我英雄主义行为来应对市场范围内的矛盾禁令、压力情况和边缘化。
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引用次数: 3
From heroism to martyrdom: Entrepreneurial identity work in alternative market movements 从英雄主义到殉难:另类市场运动中的企业家身份工作
4区 管理学 Q2 BUSINESS Pub Date : 2022-08-26 DOI: 10.1177/14705931221124026
M. Mars
Entrepreneurs play a critical role in the implementation of alternative market movement agendas. The courage and sacrifices of prosocial entrepreneurs who break from the mainstream in support of collective causes are often heroized. In the current study, I use a multiple case study design to explore the heroization of localized food entrepreneurs (LFEs) who are rigidly aligned with the local food movement. I am particularly attentive to how such heroization occurs through a combination of public narratives and the identity work of the entrepreneurs themselves. I argue that heroization reinforces and sustains the rigid alignment between the LFEs and the local food movement and in doing so insidiously compromises their livelihoods and the transformative capacities of their enterprises and the movement as a whole. I draw on the insights generated to introduce to marketing theory the concept of entrepreneurial martyrdom.
企业家在实施替代性市场运动议程方面发挥着关键作用。亲社会企业家脱离主流,支持集体事业,他们的勇气和牺牲常常被颂扬。在当前的研究中,我使用多案例研究设计来探索本地化食品企业家(lfe)的英雄化,他们与当地食品运动紧密结合。我特别关注这种英雄化是如何通过公共叙事和企业家自己的身份工作相结合而发生的。我认为,英雄化强化并维持了lfe与当地食品运动之间的严格一致性,并在这样做的过程中不知不觉地损害了他们的生计以及他们的企业和整个运动的变革能力。我利用由此产生的见解,将创业殉难的概念引入营销理论。
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引用次数: 3
Re-thinking brand extension theory: Parents, siblings and off-spring or landlords and tenants? 重新思考品牌延伸理论:父母、兄弟姐妹和后代,还是房东和房客?
4区 管理学 Q2 BUSINESS Pub Date : 2022-08-03 DOI: 10.1177/14705931221116404
A. Hede, F. Kerrigan, M. Thyne
Brand extensions strategies are aimed at extracting further value from an existing brand. The brand family metaphor, which has resonated with marketing scholars and practitioners for decades, has promulgated the use of analogies such as parents, siblings and off-spring to describe resulting brand-to-brand relationships. In this paper however, we question whether this metaphor and its analogical mappings, still hold relevance given we are in an ‘era of liquid modernity’ (Bauman, 2000) where notions of family may be less prescriptive. Through our analysis of interview data with practitioners who work on literary film adaptations, we found that the relationships among original and extended brands may be better conceptualised using an alternative metaphor: ‘brand for rent’. Our analysis revealed that in many contemporary brand-to-brand relationships, the relationship between the two brands is not solid, but rather fluid with a ‘distance’ between them; and the relationship contractual rather than familial. Our findings indicate that this alternative metaphor may have particular merit as marketplaces adapt to increasingly fluid contexts, where novel brand extension strategies and brand-to-brand relationships are emerging. We suggest further exploration of the metaphor and consideration of others, to further assist to theorise the diversity in contemporary brand extension practice.
品牌延伸策略旨在从现有品牌中提取更多价值。品牌家族的比喻,几十年来一直在营销学者和实践者中引起共鸣,它提倡使用父母、兄弟姐妹和后代等类比来描述由此产生的品牌与品牌之间的关系。然而,在本文中,我们质疑这个比喻及其类比映射是否仍然具有相关性,因为我们正处于一个“流动的现代性时代”(鲍曼,2000),在这个时代,家庭的概念可能不那么规范。通过对从事文学电影改编工作的从业人员的访谈数据分析,我们发现,使用另一种比喻“租用品牌”可以更好地概念化原始品牌和扩展品牌之间的关系。我们的分析显示,在许多当代品牌与品牌之间的关系中,两个品牌之间的关系不是稳固的,而是流动的,它们之间存在“距离”;这种关系是契约关系而不是家庭关系。我们的研究结果表明,随着市场适应日益变化的环境,新的品牌延伸策略和品牌与品牌之间的关系正在出现,这种替代比喻可能具有特别的优点。我们建议进一步探索隐喻并考虑他人,以进一步帮助将当代品牌延伸实践的多样性理论化。
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引用次数: 1
Rethinking ‘marketing as applied economics’ 重新思考“营销作为应用经济学”
4区 管理学 Q2 BUSINESS Pub Date : 2022-07-21 DOI: 10.1177/14705931221114170
M. Tadajewski
This paper makes three intertwined arguments. Firstly, marketing is not simply an outgrowth of economics. Secondly, it is indebted to metaphysical, psychical and psychological research which provided the conditions of possibility for theorising marketplace interaction in our early history. Thirdly, marketing thinking has been and remains inflected by a position labelled ‘practical idealism’. It is a contrast to the ‘practical realism’ which also subtends our discipline. Adopting a genealogical approach, we explicate the threads of practical idealism weaved across Prentice Mulford, Thomson J. Hudson and A.F. Sheldon’s prominent works. Mulford provides the contours of the intellectual landscape. Hudson extends Mulford’s assumption grounds. Sheldon combines the articulations of Mulford, Hudson and studies in psychical research, outlining the viability of hypnosis and telepathy in sales practice. To distance itself from hypnosis and associations of manipulation, ‘suggestion’ was the epistemological-political replacement promoted by marketing theorists. Discursive transmutation was achieved through epistemological deviation. Epistemological deviation is conceptualised as the dismissal of and disengagement from a theoretical or hypothetical account without the consideration of appropriate evidence. W.D. Scott’s treatment of telepathy is an exemplar of epistemological deviation. It is a complete departure from the tenets of intellectual inquiry. What this means is that the promotion of psychology into marketing was accomplished – in part – by the abdication of critical reflection and not by its extension.
本文提出了三个相互交织的论点。首先,市场营销不仅仅是经济学的产物。其次,它得益于形而上学、心理学和心理学的研究,这些研究为我们早期历史上的市场互动理论化提供了可能的条件。第三,市场营销思想一直受到“实用理想主义”立场的影响。这与我们学科的“实践现实主义”相反。采用谱系学的方法,我们解释了普伦蒂斯·马尔福德、汤姆森·j·哈德森和A.F.谢尔登杰出作品中编织的实用理想主义的线索。马尔福德勾勒出了知识分子的轮廓。哈德森扩展了马尔福德的假设依据。谢尔登结合了马尔福德、哈德森和心理学研究的观点,概述了催眠和心灵感应在销售实践中的可行性。为了与催眠和操纵的联系保持距离,“暗示”是由市场营销理论家提出的认识论-政治替代。话语嬗变是通过认识论偏差实现的。认识论偏差被概念化为在没有考虑适当证据的情况下,对理论或假设的解释的解雇和脱离。斯科特对心灵感应的处理是认识论偏差的一个范例。这完全背离了知识探索的原则。这意味着,心理学在市场营销中的推广——在某种程度上——是通过放弃批判性反思,而不是通过它的延伸来实现的。
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引用次数: 2
Onflow and consumption: Affect and first encounters Onflow和消费:情感和初次接触
4区 管理学 Q2 BUSINESS Pub Date : 2022-07-20 DOI: 10.1177/14705931221116406
Paddy Lonergan, Maurice Patterson, Maria Lichrou
In this paper, we are concerned with how we might account for the under-appreciated relation of intensities that flow through and around consumption experiences. In pursuing clarity, researchers have tended to treat consumer experiences as bounded and discrete, segregated from the messy unfolding of life around them. In this work, we look to acknowledge this everyday unfolding of the experience to appreciate how we might articulate the more-than-representational excess of seemingly un-spectacular, quotidian moments of encounter, and how we might attune ourselves to the constant unfolding of consumer experiences. In addressing these concerns, we produce a series of narratives designed to reveal both the ecologies and processual registers of experience. These narratives seek not just to inform, but also to evoke and provoke. Moreover, they work to engage readers with the messiness of everyday life attempting to give form to phenomena that are essentially formless and in continuous circulation.
在本文中,我们关注的是如何解释流经和围绕消费体验的强度之间未被充分认识的关系。在追求清晰的过程中,研究人员倾向于将消费者体验视为有限的、离散的,与周围杂乱的生活分离开来。在这项工作中,我们希望承认这种日常体验的展开,以欣赏我们如何表达看似平淡无奇的日常相遇时刻的超越代表性的过剩,以及我们如何调整自己以适应不断展开的消费者体验。为了解决这些问题,我们制作了一系列的叙述,旨在揭示生态和经验的过程记录。这些叙述不仅仅是为了提供信息,也是为了唤起和刺激。此外,他们努力让读者参与日常生活的混乱,试图给本质上没有形式、不断循环的现象赋予形式。
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引用次数: 0
The r/wallstreetbets ‘war machine’: Explicating dynamics of consumer resistance and capture 华尔街投注的“战争机器”:解释消费者抵抗和捕获的动态
4区 管理学 Q2 BUSINESS Pub Date : 2022-07-15 DOI: 10.1177/14705931221114172
Hunter Jones, J. Hietanen
Following the recent #GameStop ‘market disruption’ where r/wallstreetbets ‘rogue’ traders were able to momentarily topple billion dollar hedge funds, we employ Deleuze and Guattari’s ‘war machine’ concept in order to comment on the potential of consumer resistance when matched up against global financial markets. While most extant theory follows the Foucauldian tradition in asserting that consumer resistance is a reaction to power, we use Deleuze and Guattari’s immanent theorisation of desire to make the case for thinking of resistance as primary. Far from a hagiography of affective affirmation, our immanent perspective draws attention to how state and corporate forms are readily able to co-opt consumer resistance. Ultimately, we make the case for reorienting consumer resistance research away from seeking out ruptures and breaks in stable structures of power to asking a more difficult question: how can resistance be organised to avoid capture?
在最近#GameStop“市场混乱”之后,r/wallstreetbets的“流氓”交易员能够暂时推翻价值数十亿美元的对冲基金,我们采用了Deleuze和Guattari的“战争机器”概念,以评论与全球金融市场相匹配时消费者抵抗的潜力。虽然大多数现存的理论遵循傅的传统,认为消费者的抵抗是对权力的反应,但我们使用德勒兹和瓜塔里对欲望的内在理论来证明将抵抗视为首要的理由。与情感肯定的圣徒传记相去甚远,我们内在的视角引起了人们对国家和企业形式如何容易地选择消费者抵抗的关注。最终,我们提出了重新定位消费者抵抗研究的理由,从寻找稳定的权力结构中的断裂和断裂,转向提出一个更困难的问题:如何组织抵抗以避免被捕获?
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引用次数: 3
Sycomorphism in city branding: The case of Amazon HQ2 城市品牌中的共生现象:以亚马逊HQ2为例
4区 管理学 Q2 BUSINESS Pub Date : 2022-06-19 DOI: 10.1177/14705931221108426
K. Sullivan, J. Rennstam, J. Bertilsson
In recent decades, tech-companies such as Amazon, Google, Facebook, and Apple have grown exponentially, and it can be tempting for cities to try to attract these powerful corporations. This paper explores a particular aspect of this development, namely, how cities brand themselves to win the favor of a single big business. We draw on institutional isomorphism and a case study of North American cities’ branding efforts to attract Amazon’s second headquarters (dubbed HQ2). Our qualitative analysis shows that branding for a big business can lead cities into what we call sycomorphism, that is, acting obsequiously toward an important other in ways similar to other organizations. We identified three key expressions of sycomorphism: pandering, identification, and blank-checking. Our study contributes with knowledge that cities are not only subject to generalized pressure to compete for businesses, but they are also enticed by single powerful actors outside their organizational field, that can “jolt” cities to communicate obsequiously to win favor. Through the concept of sycomorphism, we advance the theoretical understanding of the relationship between isomorphism and city branding and thereby expand the usefulness of institutional theory in marketing scholarship.
近几十年来,亚马逊、谷歌、脸书和苹果等科技公司呈指数级增长,城市试图吸引这些强大的公司可能很诱人。本文探讨了这一发展的一个特殊方面,即城市如何打造自己的品牌,以赢得单个大企业的青睐。我们借鉴了制度同构,并对北美城市吸引亚马逊第二总部(称为HQ2)的品牌努力进行了案例研究。我们的定性分析表明,大企业的品牌塑造会导致城市陷入我们所说的亚型主义,也就是说,以类似于其他组织的方式对重要的另一半表现出谄媚。我们确定了亚纯性的三个关键表达:迎合、识别和空白检查。我们的研究有助于了解到,城市不仅面临着争夺商业的普遍压力,而且还受到组织领域之外的单一强大行为者的诱惑,这些行为者可以“震撼”城市,使其进行谄媚的交流以赢得青睐。通过心理学的概念,我们推进了同构与城市品牌之间关系的理论理解,从而扩大了制度理论在营销学术中的有用性。
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引用次数: 0
Sacrifice and violence in the marketplace 市场上的牺牲和暴力
4区 管理学 Q2 BUSINESS Pub Date : 2022-06-16 DOI: 10.1177/14705931221108427
Michal J Carrington
Sacrifice is central to the flourishing of human culture and is integral to everyday life through practices of gifting, abstinence, donation and substitution. Consumer studies have predominantly taken a theological view of consumption-based sacrifice as medium of self-transformation, purification and transcendence to the realms of the sacred. Yet, there is a darker side to marketplace sacrifice. An alternative reading of sacrifice acknowledges the violence that is also often present in sacrifice – a violence that is directed and ritualised through the sacrifice of the scapegoat. Violent sacrifice can unite and reconcile conflicting individuals into a cohesive community, the taking of a life – at least symbolically – to restore social order and the status quo. This violent turn is missing from accounts of sacrifice and sacrificial gift giving in marketing and consumer studies that do not account for the deep, visceral, human desire for violent sacrifice – in both non-blood and bloodletting forms. To address this gap, I first introduce René Girard’s perspectives on violence, sacrifice and scapegoating to conceive an ideology of violent sacrifice in markets and consumption. I then re-examine extant market and consumer studies that investigate acts of sacrifice to reveal dimensions of violence and expand conceptions of sacrifice as being both light and dark. Thus, acknowledging the dual nature of sacrifice: purifying sacrifice to transform through abstinence and giving; and, violent sacrifice through mechanisms of scapegoating. Understanding these two faces of sacrifice has significant implication for marketing scholarship and marketing practice.
牺牲是人类文化繁荣的核心,也是通过送礼、禁欲、捐赠和替代等方式融入日常生活的一部分。消费者研究主要采用神学观点,将基于消费的牺牲视为自我转变、净化和超越神圣领域的媒介。然而,市场牺牲也有黑暗的一面。对牺牲的另一种解读是承认牺牲中也经常存在的暴力——一种通过替罪羊的牺牲来引导和仪式化的暴力。暴力牺牲可以将冲突的个人团结起来,调和成一个有凝聚力的社区,至少象征性地夺走生命,以恢复社会秩序和现状。在市场营销和消费者研究中,对牺牲和牺牲礼物的描述中缺少这种暴力转变,这些研究没有考虑到人类对暴力牺牲的深层次、发自内心的渴望——无论是非血缘形式还是流血形式。为了解决这一差距,我首先介绍了勒内·吉拉德对暴力、牺牲和替罪羊的看法,以构思一种市场和消费中的暴力牺牲意识形态。然后,我重新审视了现存的市场和消费者研究,这些研究调查了牺牲行为,以揭示暴力的维度,并扩展了牺牲既是光明又是黑暗的概念。因此,承认牺牲的双重性质:净化牺牲,通过禁欲和给予来转化;以及通过替罪羊机制进行暴力牺牲。理解这两种牺牲的面貌,对营销学术和营销实践具有重要意义。
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引用次数: 1
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Marketing Theory
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