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Avoiding predictable surprises: Lessons from the fire at Notre Dame de Paris 避免可预见的意外:巴黎圣母院火灾的教训
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100966
Jérôme Barthélemy

In early 2019, the Notre Dame de Paris cathedral was nearly destroyed by a fire. Unlike major disasters such as the Challenger and Columbia space shuttle explosions for instance, the fire at Notre Dame de Paris has never been thoroughly analyzed. Thus, many people still believe that it was entirely due to errors made by frontline workers. This study suggests that it actually resulted from the combination of various types of errors. It also argues that it was a predictable surprise, which is a disastrous event that could have been anticipated. Finally, it introduces a four-step playbook that can help leaders and organizations avoid predictable surprises.

2019年初,巴黎圣母院几乎被一场大火烧毁。与挑战者号和哥伦比亚号航天飞机爆炸等重大灾难不同,巴黎圣母院的火灾从未得到彻底的分析。因此,许多人仍然认为这完全是由于一线工作人员的错误。这项研究表明,它实际上是由各种类型的错误组合而成的。它还认为,这是一个可预见的意外,这是一个本可以预料到的灾难性事件。最后,它介绍了一个四步骤的剧本,可以帮助领导者和组织避免可预测的意外。
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引用次数: 0
Internationalization strategies and dynamic capabilities of platform companies - A case study of the game industry 平台企业的国际化战略与动态能力——以游戏产业为例
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100980
Yifan Ding, Chun-Liang Chen

In recent year, some scholars develop a new construct that they term “international digital competence” (IDC). A case study approach was used to analyze secondary data through the lens of internationalization strategies, dynamic capabilities, and platform management strategies. Four game platform companies were studied: Tencent Games, NetEase Games, Gamania, and WanIn International. The findings reveal that with abundant financial support and excellent talent teams, these companies leverage commercial development and strategic planning as dynamic capabilities, and adopt the strategy of mergers and acquisitions, or strategic alliances to enter the international market. Moreover, through novel commodity management thinking and cross-domain integration means, game platform companies leverage commodity IP operation and brand promotion as dynamic capabilities, and utilize existing IPs of major international game producers or develop their own exclusive IPs to promote their products in international markets.

近年来,一些学者提出了一个新的概念,他们称之为“国际数字能力”(IDC)。采用案例研究方法,从国际化战略、动态能力和平台管理战略的角度分析辅助数据。我们研究了四家游戏平台公司:腾讯游戏、网易游戏、Gamania和万茵国际。研究结果表明,这些公司拥有雄厚的资金支持和优秀的人才团队,将商业开发和战略规划作为动态能力,并采取并购或战略联盟的战略进入国际市场。此外,游戏平台公司通过新颖的商品管理思维和跨域整合手段,将商品IP运营和品牌推广作为动态能力,利用国际主要游戏生产商现有的IP或开发自己的独家IP,在国际市场上推广自己的产品。
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引用次数: 0
Understanding hubris and heuristics in CEO decision-making: Implications for management 理解CEO决策中的傲慢和启发式:对管理的启示
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100978
Vita Akstinaite
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引用次数: 0
Attachment style and quality listening: Keys to meaningful feedback and stronger leader-member connections 依恋风格和高质量的倾听:获得有意义的反馈和加强领导与成员联系的关键
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100977
Manuel London , Judith Volmer , Jetmir Zyberaj , Avraham N. Kluger

This paper describes how leaders (managers or supervisors) can provide more motivating feedback, and team members (employees or subordinates) can absorb and use that feedback to improve their performance. This is based on an understanding of attachment styles of leaders and team members, high-quality listening, psychological safety, and effective feedback. We begin by describing how attachment styles influence listening during feedback discussions. Next, we explore the benefits of high-quality listening—how it develops psychological safety for both leaders and team members and how they can learn to be better listeners. Furthermore, we describe how psychologically safe feedback discussions that arise from a secure attachment style and high-quality listening create stronger leader-member relations. We conclude with guidelines for recognizing ones attachment style, developing listening skills, and making feedback discussions more constructive.

本文描述了领导者(经理或主管)如何提供更多的激励反馈,团队成员(员工或下属)如何吸收和使用这些反馈来提高他们的表现。这是基于对领导者和团队成员的依恋类型、高质量倾听、心理安全和有效反馈的理解。我们首先描述依恋类型如何影响反馈讨论中的倾听。接下来,我们将探讨高质量倾听的好处——它如何为领导者和团队成员带来心理安全感,以及他们如何学会成为更好的倾听者。此外,我们描述了心理上安全的反馈讨论是如何产生的安全依恋风格和高质量的倾听创造更强的领导-成员关系。最后,我们给出了一些指导原则,包括识别一个人的依恋类型,培养倾听技巧,以及使反馈讨论更具建设性。
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引用次数: 3
What makes a compressed workweek successful? 压缩工作周的成功原因是什么?
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100982
Timothy P. Munyon , Christine LeClaire , Lorien Pace , Tyler Boldin

Initial evidence shows that compressed workweeks offer significant value to organizations and their employees. However, little guidance is available on how best to implement these practices. In this paper, we evaluate the evidence on the efficacy of compressed workweeks, present a case study of an organization that implemented compressed workweeks, and discuss best practices for organizations seek to implement this practice.

最初的证据表明,压缩工作周对组织和员工都有很大的价值。然而,关于如何最好地实现这些实践的指导很少。在本文中,我们评估了压缩工作周有效性的证据,提出了一个实施压缩工作周的组织的案例研究,并讨论了寻求实施该实践的组织的最佳实践。
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引用次数: 1
Understanding hubris and heuristics in CEO decision-making: Implications for management 理解CEO决策中的傲慢和启发式:对管理的启示
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100978
Vita Akstinaite

This paper seeks to provide insight into the link between CEO hubris and heuristics. It presents a review of academic literature pertaining to personality, hubris and heuristics, and a review of these domains leads to the development of a conceptual model that allows for a better understanding of the relationship between these constructs. The theoretical part of the paper is followed by short case studies on four CEOs (Steve Jobs, Howard Schultz, Elon Musk, Jamie Dimon) that help to illustrate how CEO’s personality, hubris and heuristics can contribute to sub-optimal decision-making and, therefore, adverse organizational outcomes. Overall, this paper contributes to management literature by establishing a clear link between personality, hubris and heuristics. In addition, the paper’s practical implications allow mitigation against mis-judged heuristics and hubris fueled decisions in organizations.

本文试图深入了解CEO的傲慢和启发式之间的联系。它对与个性、傲慢和启发式有关的学术文献进行了综述,对这些领域的综述导致了概念模型的发展,从而更好地理解这些结构之间的关系。在论文的理论部分之后,对四位首席执行官(史蒂夫·乔布斯、霍华德·舒尔茨、埃隆·马斯克和杰米·戴蒙)进行了简短的案例研究,有助于说明首席执行官的个性、傲慢和启发式会如何导致次优决策,从而导致不利的组织结果。总的来说,本文通过在个性、傲慢和启发式之间建立清晰的联系,为管理文献做出了贡献。此外,该论文的实际意义允许缓解组织中判断错误的启发式和傲慢引发的决策。
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引用次数: 1
Should employees be required to return to the office? 员工应该被要求返回办公室吗?
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100981
Cristina B. Gibson , Lucy L. Gilson , Terri L. Griffith , Thomas A. O’Neill

Expectations for where and when work should take place changed radically for workers through the COVID-19 global pandemic. Now that COVID-19 no longer poses a significant safety threat for the typical worker, executives at many organizations are now expecting their employees to return to the office. The issues seem to revolve around perceived barriers to culture, collaboration, and innovation when employees are not present together in the office. Yet, many employees strongly resist a return to the office. They have experienced well-being, productivity, and autonomy benefits from a remote and hybrid work arrangement. Rigid return to office rules feel outdated, manipulative, and controlling to many employees. In the current article we explore expert opinion on the issues of culture, collaboration, and innovation. Specifically, we ask whether a return to office will improve these aspects of organizational functioning and we outline evidence that leads us to provide an answer these questions. Executives and managers may find these expert opinions useful in their consideration of workplace policies and guidelines for the use of remote, hybrid, and in office work arrangements in their organizations.

在新冠肺炎全球大流行期间,工人对工作地点和时间的期望发生了根本性的变化。现在新冠肺炎不再对普通员工构成重大安全威胁,许多组织的高管现在都希望员工回到办公室。当员工不在办公室时,这些问题似乎围绕着文化、协作和创新的障碍。然而,许多员工强烈反对重返办公室。他们从远程和混合工作安排中体验到了幸福感、生产力和自主性的好处。对许多员工来说,严格的重返办公室规则让人觉得过时、操纵和控制。在当前的文章中,我们探讨了专家对文化、合作和创新问题的看法。具体而言,我们询问重返办公室是否会改善组织运作的这些方面,并概述了引导我们回答这些问题的证据。高管和管理人员可能会发现,这些专家意见在他们考虑工作场所政策和指导方针时很有用,这些政策和指导原则适用于他们的组织中使用远程、混合和办公室工作安排。
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引用次数: 5
A positive reinforcement approach to police reform: Potential benefit for both Black and police communities 警察改革的积极强化方法:对黑人和警察社区的潜在好处
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-04-01 DOI: 10.1016/j.orgdyn.2023.100976
Judith L. Komaki
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引用次数: 0
The era of Omni-learning: Frameworks and practices of the expanded human resource development 全方位学习时代:拓展型人力资源开发的框架与实践
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-01-01 DOI: 10.1016/j.orgdyn.2022.100916
Junesoo Lee

According to the ever-changing organizational environment, we also adopt an ever-expanding HRD in contents and scope. Focusing on the drivers of the recent HRD reforms, the growing demand for organizational agility and holistic capabilities of human resources is driving the need for change, and the pandemic crisis is pushing the revolutionary changes of HRD. Such trends of the expanded HRD can be characterized as a ‘march toward Omni-learning’. In specific, there are at least four noticeable and intertwined waves of HRD reforms toward Omni-learning: (1) embracing holistic capabilities such as benchmarking, modeling, forecasting, and backcasting (BMFB); (2) integrating working and learning by promoting on-the-job learning (OJL), on-the-life learning (OLL), and on-the-life training (OLT); (3) standardizing communication tools such as LMF (logic tree; multi-dimensional matrix/map; flowchart) and EEOSP (everything/everyone on the same page); and (4) diversifying communication space-time across diverse places (close; remote) and times (synchronized; a-synchronized). And all the HRD waves are commonly facilitated and promoted by technological breakthroughs of artificial intelligence (AI) and the metaverse. Beyond the current innovations of HRD, no one would be certain about the answer to the question “What’s next?”. But what is certain is that HRD will continue to be deepened and widened as long as human resources are needed to respond to the ever-changing organizational environment.

根据不断变化的组织环境,我们在内容和范围上也采用了不断扩大的人力资源开发。关注最近人力资源开发改革的驱动因素,对组织灵活性和人力资源整体能力的日益增长的需求正在推动变革,而疫情危机正在推动人力资源开发的革命性变革。这种扩大人力资源开发的趋势可以被描述为“向全方位学习进军”。具体而言,针对全方位学习的人力资源开发改革至少有四波引人注目且相互交织的浪潮:(1)包含整体能力,如基准测试、建模、预测和回溯(BMFB);(2) 通过促进在职学习(OJL)、生活学习(OLL)和生活培训(OLT)来整合工作和学习;(3) 标准化通信工具,如LMF(逻辑树;多维矩阵/映射;流程图)和EEOSP(所有内容/每个人都在同一页面上);以及(4)在不同的地点(近距离;远距离)和时间(同步的;a-同步的)之间使通信时空多样化。人工智能(AI)和元宇宙的技术突破通常促进了所有的人力资源开发浪潮。除了目前人力资源开发的创新之外,没有人会确定“下一步是什么?”这个问题的答案。但可以肯定的是,只要需要人力资源来应对不断变化的组织环境,人力资源开发就会继续深化和扩大。
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引用次数: 0
Hybrid team management: The long and winding road 混合动力团队管理:漫长而曲折的道路
IF 2 4区 管理学 Q2 BUSINESS Pub Date : 2023-01-01 DOI: 10.1016/j.orgdyn.2022.100936
Anna Wiatr, Beata Skowron-Mielnik
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引用次数: 3
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Organizational Dynamics
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