Background
Transitions of care, particularly after discharge from hospital emergency services, are critical periods associated with a high risk of medication-related problems. These often arise from communication failures and incomplete pharmacotherapeutic information. PharmaCenter was established as a pharmacist-led consultation service designed to manage pharmacotherapeutic queries arising after hospital discharge.
Objective
To describe the implementation of PharmaCenter and evaluate its clinical performance. Secondary objectives included assessing its capacity to resolve medication-related problems, analyzing service accessibility and usability, and evaluating patient satisfaction.
Methods
A retrospective observational study was conducted over two years in a tertiary teaching hospital. The service was available 24 h a day, seven days a week, providing patients discharged from three emergency departments with access to consultation by telephone or email. Each query was analyzed in terms of origin, time to consultation, time to resolution, and need for physician involvement. A structured survey was used to assess patient satisfaction.
Results
Over the study period, 1485 patients used the service, generating 1626 consultations. Most queries originated from adult emergency care. The median time from discharge to consultation was 2.33 days, and the mean resolution time was 1.36 h. In 54.1 percent of cases, pharmacists provided a complete response without physician input. The most frequent issue was failure to prescribe medications in the electronic prescribing system. Among respondents to the satisfaction survey, 93.9 percent indicated the service helped avoid a return to a healthcare facility.
Conclusions
PharmaCenter effectively addressed post-discharge medication-related problems and demonstrated high levels of patient satisfaction, offering a scalable model to support safer transitions of care.
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