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Exploring the Impact of Ethical Leadership on Proactive Customer Service Performance 探讨诚信领导对积极客户服务表现的影响
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12406
Shuqiang Song, Jiao Zhou, LV Boyi
Employees' proactive customer service performance can increase customers' perceived service quality and satisfaction, which is important for the long-term development of service enterprises. Ethical leadership can affect employees' attitude and behavior by showcasing ethical norms and improving employees' recognition of the organization. Using social identity theory and social cognitive theory, this study proposed that the relationship between ethical leadership and proactive customer service performance would be mediated by organizational identity and moderated by service climate. Utilizing structural equation modeling, we found a positive association between ethical leadership and proactive customer service performance, in which organizational identity acted as a mediator and service climate acted as a moderator. This study has expanded understanding of the antecedents of proactive customer service performance and filled a research gap on the relationship between service climate and proactive customer service performance. It offers a reference point and guidance for the management practice of service enterprises.
员工积极主动的客户服务绩效可以提高客户感知的服务质量和满意度,这对服务企业的长远发展至关重要。道德领导可以通过展示道德规范和提高员工对组织的认可来影响员工的态度和行为。本研究运用社会认同理论和社会认知理论,提出伦理型领导与主动顾客服务绩效之间的关系受组织认同的中介作用,并受服务氛围的调节作用。利用结构方程模型,我们发现道德领导与主动客户服务绩效之间存在正相关关系,其中组织认同是中介,服务氛围是调节。本研究扩大了对主动顾客服务绩效前因的理解,填补了服务氛围与主动顾客服务绩效关系的研究空白。为服务企业的管理实践提供了参考和指导。
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引用次数: 0
The Effects of Narcissistic Admiration and Narcissistic Rivalry on Conspicuous Consumption 自恋崇拜和自恋竞争对炫耀性消费的影响
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12381
Zhaochunqiu Li
Using the two-dimensional conceptualization and process model of narcissism, the process model of narcissistic status pursuit, and high-cost value signaling theory, I explored the effects and mechanisms of narcissistic admiration and narcissistic rivalry on conspicuous consumption. A simulated consumption amount allocation task was completed by 324 participants. Results showed that narcissistic admiration was directly associated with conspicuous consumption, whereas narcissistic rivalry had no significant direct association with conspicuous consumption. Both narcissistic admiration and narcissistic rivalry reduced conspicuous consumption by increasing the level of prestige, and promoted conspicuous consumption by increasing individual dominance; however, the effect of narcissistic admiration on prestige was stronger than that of narcissistic rivalry, and the effect of narcissistic rivalry on dominance was stronger than that of narcissistic admiration. Both narcissistic admiration and narcissistic rivalry promoted conspicuous consumption through the chain mediating effect of dominance and status-seeking motivation.
运用自恋的二维概念化和过程模型、自恋地位追求的过程模型以及高成本价值信号理论,探讨了自恋崇拜和自恋竞争对炫耀性消费的影响和机制。324名参与者完成了模拟消费量分配任务。结果表明,自恋崇拜与炫耀性消费直接相关,而自恋竞争与炫耀性消耗没有显著的直接关系。自恋崇拜和自恋竞争都通过提高声望水平来减少炫耀性消费,通过提高个人主导地位来促进炫耀性消费;然而,自恋崇拜对声望的影响强于自恋竞争,自恋竞争对支配地位的影响也强于自恋崇拜。自恋崇拜和自恋竞争都通过支配和地位寻求动机的连锁中介作用促进炫耀性消费。
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引用次数: 0
Psychometric Properties of the Chinese Version of the Filial Responsibility Scale 中国版孝顺责任量表的心理测量特性
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12355
Xiaohui Ma, Lei Liang, Jing Liu, Xingyu Zhang, Xiying Li, Zhongling Pi
With the infusion of information technology into society, incorporating technology into everyday life has become instrumental for older adults. Recent studies have emphasized the importance of adult children's information support in older adults' daily lives and filial responsibility expectations in the information era. However, few measurements of filial responsibility expectation include information expectation. We aimed to introduce a modified version of the Filial Responsibility Scale (FRS) for use with Chinese older adults. The results showed that the revised Chinese version of the FRS included four factors: emotional expectation, instrumental expectation, contact expectation, and information expectation. The overall reliability was good, structural validity was good, and criterion-related validity was satisfactory. Thus, the four-dimensional structure of the FRS is suitable for use in Chinese cultural settings and is an effective instrument to evaluate the filial expectation of older adults in the information era.
随着信息技术向社会的渗透,将技术融入日常生活已经成为老年人的工具。最近的研究强调了成年子女在老年人日常生活中的信息支持和信息时代孝道责任期望的重要性。然而,很少有孝道责任期望的测量包含信息期望。我们的目的是引入一个修改版本的孝道责任量表(FRS)用于中国老年人。结果表明,修订后的中文版FRS包含四个因素:情感期望、工具期望、接触期望和信息期望。总体信度较好,结构效度较好,标度相关效度满意。因此,四维结构的家庭责任量表适合在中国文化背景下使用,是评估信息时代老年人孝顺期望的有效工具。
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引用次数: 0
Mental Health and Academic Performance in Postgraduates Studying Traditional Chinese Medicine: A Three-Year Longitudinal Study 中医研究生心理健康与学业表现:一项为期三年的纵向研究
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12394
Zhaocun Chen, Guo-Ming Zhang, Jun Chen, Haiyang Chen, Fang Li, Chang-Qi Li
Traditional Chinese medicine (TCM) is one of the two mainstream medical practices in China's healthcare system. Postgraduate students largely determine the development and advancement of TCM; therefore, their mental health and academic achievement are vital to their performance as practitioners. We conducted a longitudinal study to provide information on the changes in mental health before and after TCM training and the relationship between mental health and academic performance among postgraduate students. All participants were enrolled in full-time programs at a TCM university in China, and they completed our questionnaire in the first month of registering as postgraduate students and at the end of training 3 years later. The results showed that the rate of positive symptoms for mental distress among TCM postgraduates was higher (12.2%) at the beginning of the first postgraduate year than at the end of training (10.4%). Previous mental health status and comprehensive academic performance were predictors of mental health status at the second measurement. Implications of the findings are discussed.
中医是中国医疗体系中的两大主流医学实践之一。研究生在很大程度上决定了中医药的发展和进步;因此,他们的心理健康和学业成绩对他们作为从业者的表现至关重要。我们进行了一项纵向研究,以提供有关中医培训前后心理健康变化的信息,以及研究生心理健康与学习成绩之间的关系。所有参与者都参加了中国一所中医药大学的全日制课程,他们在注册为研究生的第一个月和3年后培训结束时完成了我们的问卷调查。结果表明,中医研究生在研究生第一年开始时的精神痛苦症状阳性率(12.2%)高于培训结束时的阳性率(10.4%)。既往心理健康状况和综合学习成绩是第二次测量时心理健康状况的预测因素。讨论了研究结果的含义。
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引用次数: 0
Anxiety and Brand Topic Searches During COVID-19: The Mediating Role of Vaccination Behavior COVID-19期间焦虑和品牌话题搜索:疫苗接种行为的中介作用
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12417
Tsang Hsien Wang
I described the development of a country-level model to explore whether anxiety prevalence is positively associated with brand topic search interest (BTSI) through COVID-19 vaccination behavior. Secondary data for countrylevel anxiety prevalence and vaccination rate were collected for 60 countries. To assess BTSI, I extracted brand keywords from Google Trends' national search interests to compose four categories of country-level BTSI. The results indicated that people living in areas with higher rates of both vaccination and anxiety prevalence were significantly interested in searching for entertainment and sports brands. COVID-19 vaccination rate positively mediated the relationship between country-level anxiety prevalence and BTSI in tourism, video games, and sports categories. This study enhances understanding of consumers' brand topic search behaviors during the COVID-19 pandemic and offers practical implications that will enable researchers and policymakers to explore cross-national BTSI through anxiety prevalence and vaccination rate.
我描述了一个国家层面模型的发展,以探索通过新冠肺炎疫苗接种行为,焦虑患病率是否与品牌主题搜索兴趣(BTSI)呈正相关。收集了60个国家的国家级焦虑患病率和疫苗接种率的次要数据。为了评估BTSI,我从谷歌趋势的国家搜索兴趣中提取了品牌关键词,组成了四类国家级BTSI。结果表明,生活在疫苗接种率和焦虑患病率较高地区的人对搜索娱乐和体育品牌非常感兴趣。新冠肺炎疫苗接种率正介导了旅游、电子游戏和体育类别的国家级焦虑患病率与BTSI之间的关系。这项研究增强了对新冠肺炎大流行期间消费者品牌主题搜索行为的理解,并提供了实际意义,使研究人员和政策制定者能够通过焦虑流行率和疫苗接种率来探索跨国家BTSI。
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引用次数: 0
Promoting Low-Carbon Behaviors Through Increased Media Exposure of Carbon Peak and Carbon Neutrality: Low-Carbon Awareness as a Mediator 通过增加碳峰值和碳中和的介质暴露促进低碳行为:低碳意识作为媒介
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12467
Lei Xu, Ruyi Zhang, Mingyue Liu, Changlin Han, Hao Liu, Guangxi Hou, Shuting Li
China has pledged to peak carbon emissions before 2030 and to strive to achieve carbon neutrality before 2060. To reveal the downward transfer of these state-level goals to the individual level, we conducted a study based on social cognitive theory and investigated the diffusion effect of media exposure. Specifically, we developed a model linking media exposure of carbon peak and carbon neutrality to citizens' low-carbon behavior. We tested our model in a survey of 650 citizens in Mainland China. We found that media exposure about the carbon peak and carbon neutrality was positively related to citizens' lowcarbon behavior, and this relationship was mediated by low-carbon awareness. These findings create a connection between media communication and lowcarbon behavior and provide the Chinese government with a long-term effective way to reduce residential carbon emissions.
中国承诺在2030年前达到碳排放峰值,并努力在2060年前实现碳中和。为了揭示这些国家级目标向个人层面的向下转移,我们基于社会认知理论进行了一项研究,并调查了媒体曝光的扩散效应。具体而言,我们开发了一个模型,将媒体对碳峰值和碳中和的曝光与公民的低碳行为联系起来。我们在一项针对中国大陆650名公民的调查中测试了我们的模型。我们发现,媒体对碳峰值和碳中和的曝光与公民的低碳行为正相关,这种关系是由低碳意识介导的。这些发现将媒体传播与低碳行为联系起来,为中国政府减少住宅碳排放提供了长期有效的途径。
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引用次数: 0
Effects of Harsh Maternal Discipline on Adolescents' Externalizing Problem Behaviors 母亲严厉管教对青少年外化问题行为的影响
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12476
Ludan Zhang, Ruijie Wang, Zhongling Wu, Shujie Zheng, Liang Chen
Within the framework of Patterson et al.'s (1989) antisocial developmental model, this study explored the associations between harsh maternal discipline and adolescents' externalizing problem behaviors. We investigated the independent mediating effects of inhibitory control and deviant peer affiliation as well as the chain mediating effect of these variables. Participants were 367 adolescents who completed validated scales assessing maternal discipline, inhibitory control, deviant peer affiliation, and externalizing problem behaviors. The results showed that harsh maternal discipline affected adolescents' externalizing problem behaviors through the chain intermediary effect of inhibitory control and deviant peer affiliation. These findings facilitate understanding of the pathway of harsh maternal discipline on adolescents' externalizing problem behaviors. It is important to avoid harsh maternal discipline, establish harmonious parent–child relationships, avoid deviant peer affiliations, and achieve healthy physical and mental development of adolescents.
在Patterson等人(1989)的反社会发展模型的框架内,本研究探讨了严厉的母亲管教与青少年外化问题行为之间的关系。我们研究了抑制控制和异常同伴关系的独立中介作用,以及这些变量的连锁中介作用。参与者是367名青少年,他们完成了评估母性纪律、抑制性控制、异常同伴关系和外化问题行为的有效量表。结果表明,严厉的母亲管教通过抑制控制和越轨同伴关系的连锁中介效应影响青少年的外化问题行为。这些发现有助于理解严厉的母亲管教对青少年外化问题行为的影响。重要的是要避免严厉的母亲管教,建立和谐的亲子关系,避免越轨的同伴关系,并实现青少年的健康身心发展。
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引用次数: 0
Manager Empathy and Employee Innovative Behavior: The Mediating Role of Guanxi 管理者共情与员工创新行为:关系的中介作用
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-07-05 DOI: 10.2224/sbp.12547
Taotao Zhang, Jing Zhang, Tao Zhang
Although empathy is understood as a leadership trait, recognition of its worth in the operation of organizations is lacking. Our aim in this study was to examine the relationship between manager empathy and employee innovative behavior by introducing the mediating role of guanxi. Amos and SPSS were used to test the proposed model comprising data obtained from 275 employees and 112 of their managers in 10 Chinese companies. Results of structural equation modeling revealed that manager empathy was positively related to employee innovative behavior; moreover, guanxi played a partial mediating role in this relationship. In the context of guanxi culture in China, our findings provide new insights into how employee innovative behavior can be affected by manager empathy, and suggest that managers should improve their empathy skill and build positive guanxi with employees to enhance employees' innovative behavior.
尽管同理心被理解为一种领导特质,但人们对其在组织运作中的价值缺乏认识。本研究的目的是通过引入关系的中介作用来检验经理移情与员工创新行为之间的关系。使用Amos和SPSS对所提出的模型进行了测试,该模型包括10家中国公司275名员工和112名经理的数据。结构方程建模结果表明,经理移情与员工创新行为呈正相关;此外,关系在这种关系中起到了部分中介作用。在中国的关系文化背景下,我们的研究结果为员工的创新行为如何受到管理者同理心的影响提供了新的见解,并建议管理者提高同理心技能,与员工建立积极的关系,以增强员工的创新行为。
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引用次数: 0
College Students' Social Media Addiction and Sleep Problems: Chain Mediating Effects of Fear of Missing Out and Nocturnal Social Media Use 大学生社交媒体成瘾与睡眠问题:错过恐惧与夜间社交媒体使用的连锁中介效应
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-06-20 DOI: 10.2224/sbp.12176
Tingrong Yu, Gen Zhang
This study investigated the effect of social media addiction on sleep problems in college students, and the chain mediating effects in this relationship of fear of missing out and nocturnal social media use. We conducted a survey of 907 college students in China using the Social Media Addiction Scale, the Fear of Missing Out Scale, the Nocturnal Social Media Use Scale, and the Pittsburgh Sleep Index Scale. Results showed that social media addiction significantly and positively predicted poor sleep quality, and that fear of missing out and nocturnal social media use had a chain mediating effect in this relationship. Reducing social media addiction and nocturnal social media use, and developing education-guided measures aimed at reducing fear of missing out will be beneficial to improving the sleep quality of college students.
本研究调查了社交媒体成瘾对大学生睡眠问题的影响,以及错过恐惧与夜间社交媒体使用之间的连锁中介效应。我们使用社交媒体成瘾量表、错过恐惧量表、夜间社交媒体使用量表和匹兹堡睡眠指数量表对907名中国大学生进行了调查。结果显示,社交媒体成瘾显著且正向地预测睡眠质量差,并且害怕错过和夜间使用社交媒体在这种关系中具有连锁中介效应。减少社交媒体成瘾和夜间社交媒体使用,制定旨在减少错过恐惧的教育指导措施,将有利于改善大学生的睡眠质量。
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引用次数: 0
Social Networking Site Use and Restricted Eating Among College Students 大学生社交网站使用与饮食限制
IF 1.3 4区 心理学 Q3 Psychology Pub Date : 2023-06-20 DOI: 10.2224/sbp.12387
Xue Lu, Yiran Zhang, Huoliang Gong
Use of social networking sites and dieting seem to have become common phenomena in our lives, and the pursuit of appearance and self-focus play an important role in this. Using sociocultural theory and social comparison theory we explored the relationship between social networking site use and restricted eating, as well as the mediating role of appearance perfectionism and the moderating role of self-focus. We surveyed 1,252 college students in China. The results were as follows: (a) Social networking site use had a positive predictive effect on college students' restricted eating, (b) appearance perfectionism played a mediating role between social networking site use and restricted eating among college students, and (c) self-focus played a negative moderating role between appearance perfectionism and restricted eating among college students. The results have revealed factors influencing restricted eating in a college student population, which may provide inspiration for the treatment of disordered eating.
使用社交网站和节食似乎已经成为我们生活中的常见现象,追求外表和自我关注在其中起着重要作用。运用社会文化理论和社会比较理论,探讨了社交网站使用与限制饮食之间的关系,以及外表完美主义的中介作用和自我关注的调节作用。我们调查了1252名中国大学生。结果表明:(a)社交网站使用对大学生限制性饮食有正向预测作用;(b)外表完美主义在大学生社交网站使用与限制性饮食之间起中介作用;(c)自我专注在大学生外表完美主义与限制性食食之间起负向调节作用。研究结果揭示了影响大学生群体限制饮食的因素,这可能为治疗饮食紊乱提供启示。
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引用次数: 0
期刊
Social Behavior and Personality
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