Pub Date : 2026-03-01Epub Date: 2026-01-17DOI: 10.1016/j.giq.2026.102105
Cheng Chen , Ahmad Bayiz Ahmad , Mingli Liu , Peng Wen
Extant research shows the adaptability of E‑leadership to the demands of the digital era. However, its potential effects have not received ample empirical attention in the public sector. Drawing on Job Demands-Resources (JD-R) model, this study examines the double-edged role of E‑leadership on civil servants' change-oriented organizational citizenship behavior (OCB). Through a two-wave survey of 279 Chinese civil servants, structural equation modeling findings indicate that: (a) from a job-resource perspective, E‑leadership positively correlates with change-oriented OCB via digital job crafting; (b) from a job-demand perspective, E‑leadership negatively relates to change-oriented OCB via information technology overload; (c) performance appraisal purpose serves as a boundary condition influencing this double-edge sword. The results enrich e‑leadership research in the public sector by revealing a dual mediating mechanism through digital job crafting and IT overload and offer managerial guidance on using developmental appraisal to augment civil servants' change-oriented OCB during digital transformation efforts in the public sector.
{"title":"Enabling or overloading? The double-edged role of E-leadership in civil servant's change-oriented organizational citizenship behaviors","authors":"Cheng Chen , Ahmad Bayiz Ahmad , Mingli Liu , Peng Wen","doi":"10.1016/j.giq.2026.102105","DOIUrl":"10.1016/j.giq.2026.102105","url":null,"abstract":"<div><div>Extant research shows the adaptability of E‑leadership to the demands of the digital era. However, its potential effects have not received ample empirical attention in the public sector. Drawing on Job Demands-Resources (JD-R) model, this study examines the double-edged role of E‑leadership on civil servants' change-oriented organizational citizenship behavior (OCB). Through a two-wave survey of 279 Chinese civil servants, structural equation modeling findings indicate that: (a) from a job-resource perspective, E‑leadership positively correlates with change-oriented OCB via digital job crafting; (b) from a job-demand perspective, E‑leadership negatively relates to change-oriented OCB via information technology overload; (c) performance appraisal purpose serves as a boundary condition influencing this double-edge sword. The results enrich e‑leadership research in the public sector by revealing a dual mediating mechanism through digital job crafting and IT overload and offer managerial guidance on using developmental appraisal to augment civil servants' change-oriented OCB during digital transformation efforts in the public sector.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"43 1","pages":"Article 102105"},"PeriodicalIF":10.0,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145977831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-03-01Epub Date: 2026-01-14DOI: 10.1016/j.giq.2026.102104
Ziye Weng , Yanto Chandra
Rumor management and control in times of crises are important research agendas in public administration. While this domain is flourishing, most studies concentrate on single incidents or governmental tiers, neglecting the nuanced dynamic interactions in multiple governmental tiers. Drawing on the Situational Crisis Communication Theory (SCCT), we examine how central, provincial, and municipal governments communicate with the public to counter rumors during natural disasters, using China as a case. By applying machine learning techniques to 10,682 government microblog posts combined with qualitative analyses, this study identifies four distinct counter-rumor strategies: evidence-based refutation, advocacy, attacking rumor initiator, and denial without evidence. Results reveal the “whole of government” collaborative governance and intergovernmental coordination pattern within multi-tier governments. Evidence-based refutation constitutes the dominant counter-rumor strategy across all governmental tiers, while advocacy serves as a secondary approach. Within this shared pattern, a subtle “division of labor” approach emerges: central government tends to employ evidence-based refutation more frequently, whereas local (provincial and municipal) governments show relatively greater use of advocacy. The other strategies are quantitatively consistent across governmental tiers. Meanwhile, counter-rumor strategies vary systematically by disaster type. This coordination with specialization in communication strategy provides insights for global crisis management.
{"title":"Rumor management during natural disasters: A “whole of government” coordination perspective","authors":"Ziye Weng , Yanto Chandra","doi":"10.1016/j.giq.2026.102104","DOIUrl":"10.1016/j.giq.2026.102104","url":null,"abstract":"<div><div>Rumor management and control in times of crises are important research agendas in public administration. While this domain is flourishing, most studies concentrate on single incidents or governmental tiers, neglecting the nuanced dynamic interactions in multiple governmental tiers. Drawing on the Situational Crisis Communication Theory (SCCT), we examine how central, provincial, and municipal governments communicate with the public to counter rumors during natural disasters, using China as a case. By applying machine learning techniques to 10,682 government microblog posts combined with qualitative analyses, this study identifies four distinct counter-rumor strategies: <em>evidence-based refutation, advocacy, attacking rumor initiator,</em> and <em>denial without evidence.</em> Results reveal the “whole of government” collaborative governance and intergovernmental coordination pattern within multi-tier governments. <em>Evidence-based refutation</em> constitutes the dominant counter-rumor strategy across all governmental tiers, while <em>advocacy</em> serves as a secondary approach. Within this shared pattern, a subtle “division of labor” approach emerges: central government tends to employ <em>evidence-based refutation</em> more frequently, whereas local (provincial and municipal) governments show relatively greater use of <em>advocacy</em>. The other strategies are quantitatively consistent across governmental tiers. Meanwhile, counter-rumor strategies vary systematically by disaster type. This coordination with specialization in communication strategy provides insights for global crisis management.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"43 1","pages":"Article 102104"},"PeriodicalIF":10.0,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145977832","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-03-01Epub Date: 2026-02-05DOI: 10.1016/j.giq.2026.102111
Ashlee Frandell , Michelle Allgood
Public spaces—both physical and digital—often exclude individuals with disabilities. As government services move online, public administrators must consider whether information and communication technologies (ICTs) like websites promote inclusion or create new barriers for the disability community. This study examines organizational learning processes that shape the accessibility of local government websites for individuals with disabilities. Using data from a 2018 national survey of public managers (n = 621) and a 2021 WEBAIM analysis of local government websites, we evaluate technical, social, and political factors associated with website accessibility. The analysis reveals that website duration is a significant factor: longer website operation generally improves accessibility, but minor issues may accumulate and be overlooked over time. Oversight from higher-level authorities, such as federal and state agencies, enhances accessibility, while government structures are more responsive to citizen and media engagement, leading to better accessibility. These findings highlight the importance of organizational design, oversight, and ongoing review in promoting digital inclusion. The study offers practical recommendations for public administrators and policymakers to improve website accessibility and ensure equitable access to digital public services.
{"title":"Breaking barriers: Evaluating accessibility in local government online platforms for individuals with disabilities","authors":"Ashlee Frandell , Michelle Allgood","doi":"10.1016/j.giq.2026.102111","DOIUrl":"10.1016/j.giq.2026.102111","url":null,"abstract":"<div><div>Public spaces—both physical and digital—often exclude individuals with disabilities. As government services move online, public administrators must consider whether information and communication technologies (ICTs) like websites promote inclusion or create new barriers for the disability community. This study examines organizational learning processes that shape the accessibility of local government websites for individuals with disabilities. Using data from a 2018 national survey of public managers (<em>n</em> = 621) and a 2021 WEBAIM analysis of local government websites, we evaluate technical, social, and political factors associated with website accessibility. The analysis reveals that website duration is a significant factor: longer website operation generally improves accessibility, but minor issues may accumulate and be overlooked over time. Oversight from higher-level authorities, such as federal and state agencies, enhances accessibility, while government structures are more responsive to citizen and media engagement, leading to better accessibility. These findings highlight the importance of organizational design, oversight, and ongoing review in promoting digital inclusion. The study offers practical recommendations for public administrators and policymakers to improve website accessibility and ensure equitable access to digital public services.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"43 1","pages":"Article 102111"},"PeriodicalIF":10.0,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146188210","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01Epub Date: 2025-11-20DOI: 10.1016/j.giq.2025.102090
Francesca Casalini , Liudmila Zavolokina
As privately-owned digital platforms increasingly shape public services, a critical question emerges: Do they serve the public good? This paper explores the public value outcomes from 25 privately-owned digital platforms across public service sectors in Italy, revealing both public value creation and destruction. The findings highlight both the opportunities and risks associated with digital platforms: while they improve service effectiveness, efficiency, and customization, they also raise concerns regarding inclusivity, user autonomy, decision-making, and data privacy, particularly where public and private interests intersect. The study contributes to the public value and digital governance literature by illustrating the complexities of managing digital platforms in public services and their broader implications for the service ecosystem.
{"title":"From private platforms to public value: An exploratory analysis of privately-owned public service digital platforms in Italy","authors":"Francesca Casalini , Liudmila Zavolokina","doi":"10.1016/j.giq.2025.102090","DOIUrl":"10.1016/j.giq.2025.102090","url":null,"abstract":"<div><div>As privately-owned digital platforms increasingly shape public services, a critical question emerges: Do they serve the public good? This paper explores the public value outcomes from 25 privately-owned digital platforms across public service sectors in Italy, revealing both public value creation and destruction. The findings highlight both the opportunities and risks associated with digital platforms: while they improve service effectiveness, efficiency, and customization, they also raise concerns regarding inclusivity, user autonomy, decision-making, and data privacy, particularly where public and private interests intersect. The study contributes to the public value and digital governance literature by illustrating the complexities of managing digital platforms in public services and their broader implications for the service ecosystem.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102090"},"PeriodicalIF":10.0,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145578551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01Epub Date: 2025-09-02DOI: 10.1016/j.giq.2025.102067
Mete Yildiz , Dilek Dede
Metaphors explain relatively unknown, abstract, or complicated concepts by employing relatively better-known, concrete, and simple ones. Since e-government is a complex and multi-faceted phenomenon, many metaphors are used to understand and explain what e-government is and how it evolves. However, metaphors used in e-government studies and their functions have not been systematically examined in detail. Bridging this gap in the literature is necessary and important because metaphors serve specific communication functions between e-government experts and the general public, as well as among e-government scholars with diverse disciplinary backgrounds. This article examines the use of explicitly-used metaphors in e-government literature. To this end, we first identify different metaphors through a systematic review of the literature. Then, the reasons for, functions of, and benefits and risks associated with metaphor use in e-government studies are analyzed. The findings uncovered five types of metaphors (illumination, dimming, simplification, translation, and manipulation) in e-government studies. The findings reveal that metaphors can help scholars create a shared language among themselves and ease the communication of complex ideas to the general public. For practitioners, different metaphors can provide insights into e-government and help translate implicit knowledge into explicit. However, caution is necessary to avoid manipulative uses of metaphors that could lead to miscommunication and resource inefficiencies. Ultimately, the success of a metaphor hinges on its ability to effectively communicate concepts in various contexts, highlighting the importance of careful and context-sensitive usage in communication. The final section offers suggestions for further research, including examining the outcomes and impacts of metaphor use in various settings.
{"title":"The use and misuse of metaphors in e-government studies","authors":"Mete Yildiz , Dilek Dede","doi":"10.1016/j.giq.2025.102067","DOIUrl":"10.1016/j.giq.2025.102067","url":null,"abstract":"<div><div>Metaphors explain relatively unknown, abstract, or complicated concepts by employing relatively better-known, concrete, and simple ones. Since e-government is a complex and multi-faceted phenomenon, many metaphors are used to understand and explain what e-government is and how it evolves. However, metaphors used in e-government studies and their functions have not been systematically examined in detail. Bridging this gap in the literature is necessary and important because metaphors serve specific communication functions between e-government experts and the general public, as well as among e-government scholars with diverse disciplinary backgrounds. This article examines the use of explicitly-used metaphors in e-government literature. To this end, we first identify different metaphors through a systematic review of the literature. Then, the reasons for, functions of, and benefits and risks associated with metaphor use in e-government studies are analyzed. The findings uncovered five types of metaphors (illumination, dimming, simplification, translation, and manipulation) in e-government studies. The findings reveal that metaphors can help scholars create a shared language among themselves and ease the communication of complex ideas to the general public. For practitioners, different metaphors can provide insights into e-government and help translate implicit knowledge into explicit. However, caution is necessary to avoid manipulative uses of metaphors that could lead to miscommunication and resource inefficiencies. Ultimately, the success of a metaphor hinges on its ability to effectively communicate concepts in various contexts, highlighting the importance of careful and context-sensitive usage in communication. The final section offers suggestions for further research, including examining the outcomes and impacts of metaphor use in various settings.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102067"},"PeriodicalIF":10.0,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144934153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01Epub Date: 2025-11-01DOI: 10.1016/j.giq.2025.102087
Zepeng Gong , Xiao Han , Yueping Zheng
Effective recovery from service failures is critical to the sustainable development of artificial intelligence (AI) government services. However, little is known about this subject in the field of public administration. Three survey experiments (N = 2,368) are administered to investigate if the identity disclosure (IDD) of AI agents could be used as a service recovery strategy to increase user tolerance for government service failures. In addition, the mechanisms and boundaries of IDD’s effects on tolerance and the most effective timing for such disclosures are examined. The findings indicate that: (1) IDD can improve tolerance, an effect fully mediated by a user’s performance expectancy of and perceived respect from a service; (2) the paths for perceived respect are not robust across different levels of service failure severity; and (3) the relatively more effective and economical timing for IDD is pre-failure disclosure. Overall, IDD is an effective strategy for AI government service recovery, and the user’s rational assessment (performance expectancy) plays a more extensive role than emotional assessment (perceived respect) in IDD’s effects on tolerance. This study provides new insights into AI service failure and recovery, thus enriching relevant theories.
{"title":"Recovery from AI government service failures: Is disclosing the identity of the AI agent an effective strategy?","authors":"Zepeng Gong , Xiao Han , Yueping Zheng","doi":"10.1016/j.giq.2025.102087","DOIUrl":"10.1016/j.giq.2025.102087","url":null,"abstract":"<div><div>Effective recovery from service failures is critical to the sustainable development of artificial intelligence (AI) government services. However, little is known about this subject in the field of public administration. Three survey experiments (N = 2,368) are administered to investigate if the identity disclosure (IDD) of AI agents could be used as a service recovery strategy to increase user tolerance for government service failures. In addition, the mechanisms and boundaries of IDD’s effects on tolerance and the most effective timing for such disclosures are examined. The findings indicate that: (1) IDD can improve tolerance, an effect fully mediated by a user’s performance expectancy of and perceived respect from a service; (2) the paths for perceived respect are not robust across different levels of service failure severity; and (3) the relatively more effective and economical timing for IDD is pre-failure disclosure. Overall, IDD is an effective strategy for AI government service recovery, and the user’s rational assessment (performance expectancy) plays a more extensive role than emotional assessment (perceived respect) in IDD’s effects on tolerance. This study provides new insights into AI service failure and recovery, thus enriching relevant theories.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102087"},"PeriodicalIF":10.0,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145416472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01Epub Date: 2025-09-25DOI: 10.1016/j.giq.2025.102078
James S. Denford , Gregory S. Dawson , Kevin C. Desouza
Artificial intelligence (AI) applications have increased in maturity and scale across the public sector, leading for calls to investigate AI's impact on public policy development and outcomes. This study investigates the intricate interplay between Hofstede's cultural dimensions and outcomes related to strategic AI plan development and national AI readiness. Utilizing qualitative comparative analysis (QCA), we examine data from 33 nations to discern patterns and configurations within this rich interplay. Our findings underscore the significance of considering multiple cultural dimensions in tandem, revealing a conjunctional relationship where no single cultural factor operates independently but rather should be viewed as a cohesive portfolio of dimensions. Equifinality is prevalent, indicating myriad pathways to both success and failure in strategic AI plan development and national AI readiness. We also find the relationship between national culture and national AI readiness stronger than that with strategic AI plans. We attribute this to national AI readiness being a measure of a known “as-is” state compared to strategic AI plans being an expression of an aspirational “to-be” state, a difference accentuated by the disruptive novelty of AI as technology and hence the immaturity of the AI field. We expect that, as the field matures and subsequent iterations of policy are developed, the national culture's relationship with strategic AI plans will strengthen as countries align those plans with their circumstances. Equifinality suggests that each country can find its own path, and while national culture offers valuable insights today, future research should explore how evolving cultural, institutional, and policy contexts shape the adaptation and refinement of strategic AI plans over time.
{"title":"Unraveling the Nexus between National Culture and AI plan development and AI readiness: Insights from a configurational analysis","authors":"James S. Denford , Gregory S. Dawson , Kevin C. Desouza","doi":"10.1016/j.giq.2025.102078","DOIUrl":"10.1016/j.giq.2025.102078","url":null,"abstract":"<div><div>Artificial intelligence (AI) applications have increased in maturity and scale across the public sector, leading for calls to investigate AI's impact on public policy development and outcomes. This study investigates the intricate interplay between Hofstede's cultural dimensions and outcomes related to strategic AI plan development and national AI readiness. Utilizing qualitative comparative analysis (QCA), we examine data from 33 nations to discern patterns and configurations within this rich interplay. Our findings underscore the significance of considering multiple cultural dimensions in tandem, revealing a conjunctional relationship where no single cultural factor operates independently but rather should be viewed as a cohesive portfolio of dimensions. Equifinality is prevalent, indicating myriad pathways to both success and failure in strategic AI plan development and national AI readiness. We also find the relationship between national culture and national AI readiness stronger than that with strategic AI plans. We attribute this to national AI readiness being a measure of a known “as-is” state compared to strategic AI plans being an expression of an aspirational “to-be” state, a difference accentuated by the disruptive novelty of AI as technology and hence the immaturity of the AI field. We expect that, as the field matures and subsequent iterations of policy are developed, the national culture's relationship with strategic AI plans will strengthen as countries align those plans with their circumstances. Equifinality suggests that each country can find its own path, and while national culture offers valuable insights today, future research should explore how evolving cultural, institutional, and policy contexts shape the adaptation and refinement of strategic AI plans over time.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102078"},"PeriodicalIF":10.0,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01Epub Date: 2025-11-07DOI: 10.1016/j.giq.2025.102086
Marijn Janssen , Hong Zhang , Adegboyega Ojo , Anastasija Nikiforova , Euripidis Loukis , Gabriela Viale Pereira , Hans Jochen Scholl , Helen K. Liu , Jaromir Durkiewicz , Laurie Hughes , Lei Zheng , Leonidas Anthopoulos , Panos Panagiotopoulos , Tomasz Janowski , Yogesh K. Dwivedi
Since the advent of the digital age, the transformation of government operations, policy-making, citizen engagement, and public services has fundamentally reshaped the relationships between citizens and public institutions. Digital government, as a field of study, has evolved to address the complex challenges at the intersection of technology, governance, and society. Over the past decades, Government Information Quarterly (GIQ) has played a pivotal role in documenting and shaping this evolution from basic computerization to sophisticated digital transformation initiatives. The impact of digitalization extends across all aspects of public administration, from service delivery and policy-making to citizen engagement and democratic processes. This study brings together perspectives from leading digital government scholars to examine the nature of digital government research. Through the analysis of the journal's distinctive identity and characteristics, evolution, theoretical landscape, and methodological approaches, it offers insights into how GIQ has evolved to a transdisciplinary platform that bridges theoretical foundations with practical applications while consistently addressing emerging technological challenges, fundamental public sector values, and high-value public policy goals.
{"title":"Reflections on the nature of digital government research: Marking the 50th anniversary of Government Information Quarterly","authors":"Marijn Janssen , Hong Zhang , Adegboyega Ojo , Anastasija Nikiforova , Euripidis Loukis , Gabriela Viale Pereira , Hans Jochen Scholl , Helen K. Liu , Jaromir Durkiewicz , Laurie Hughes , Lei Zheng , Leonidas Anthopoulos , Panos Panagiotopoulos , Tomasz Janowski , Yogesh K. Dwivedi","doi":"10.1016/j.giq.2025.102086","DOIUrl":"10.1016/j.giq.2025.102086","url":null,"abstract":"<div><div>Since the advent of the digital age, the transformation of government operations, policy-making, citizen engagement, and public services has fundamentally reshaped the relationships between citizens and public institutions. Digital government, as a field of study, has evolved to address the complex challenges at the intersection of technology, governance, and society. Over the past decades, Government Information Quarterly (GIQ) has played a pivotal role in documenting and shaping this evolution from basic computerization to sophisticated digital transformation initiatives. The impact of digitalization extends across all aspects of public administration, from service delivery and policy-making to citizen engagement and democratic processes. This study brings together perspectives from leading digital government scholars to examine the nature of digital government research. Through the analysis of the journal's distinctive identity and characteristics, evolution, theoretical landscape, and methodological approaches, it offers insights into how GIQ has evolved to a transdisciplinary platform that bridges theoretical foundations with practical applications while consistently addressing emerging technological challenges, fundamental public sector values, and high-value public policy goals.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102086"},"PeriodicalIF":10.0,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145465818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01Epub Date: 2025-10-14DOI: 10.1016/j.giq.2025.102083
Xiangyu Bian , Bin Wang , Aobo Yang
As governments increasingly adopt artificial intelligence (AI) in public administration, public trust is critical for successful implementation. Using an adapted Technology Acceptance Model (TAM), this study examines how perceived transparency, ethical principles, and perceived benefits of government AI adoption affect public trust. This study is especially applicable in the domain of China's rapid digital transformation and the government's push for AI-driven smart city initiatives, where unique cultural values and governance structures shape public perceptions differently from Western contexts. Data from 608 Chinese citizens were collected through a questionnaire survey to measure perceived AI transparency, ethical principles, perceived benefits, and public trust in government AI use. This research applied structural equation modeling (SEM) to explore the proposed relationships and mediating effects. The findings indicate that both perceived transparency and ethical principles positively affect the perceived benefits of AI technology, which significantly increases public trust in government AI use. Transparency and ethics also directly affect public trust. Notably, perceived benefits mediated the relationship between transparency, ethics, and public trust, suggesting that transparency and ethics indirectly affect trust by influencing perceived benefits. This study validates the extended TAM in the context of government AI applications and shows that improving transparency and ethical compliance in AI use can increase perceived gains and thus public trust in government AI technologies. These insights provide valuable guidance for policymakers to optimize AI application strategies and improve public acceptance, especially in the Chinese context where balancing technological advances with public concerns is becoming increasingly important.
{"title":"The trust trifecta: How transparency, ethics, and benefits shape public confidence in government AI","authors":"Xiangyu Bian , Bin Wang , Aobo Yang","doi":"10.1016/j.giq.2025.102083","DOIUrl":"10.1016/j.giq.2025.102083","url":null,"abstract":"<div><div>As governments increasingly adopt artificial intelligence (AI) in public administration, public trust is critical for successful implementation. Using an adapted Technology Acceptance Model (TAM), this study examines how perceived transparency, ethical principles, and perceived benefits of government AI adoption affect public trust. This study is especially applicable in the domain of China's rapid digital transformation and the government's push for AI-driven smart city initiatives, where unique cultural values and governance structures shape public perceptions differently from Western contexts. Data from 608 Chinese citizens were collected through a questionnaire survey to measure perceived AI transparency, ethical principles, perceived benefits, and public trust in government AI use. This research applied structural equation modeling (SEM) to explore the proposed relationships and mediating effects. The findings indicate that both perceived transparency and ethical principles positively affect the perceived benefits of AI technology, which significantly increases public trust in government AI use. Transparency and ethics also directly affect public trust. Notably, perceived benefits mediated the relationship between transparency, ethics, and public trust, suggesting that transparency and ethics indirectly affect trust by influencing perceived benefits. This study validates the extended TAM in the context of government AI applications and shows that improving transparency and ethical compliance in AI use can increase perceived gains and thus public trust in government AI technologies. These insights provide valuable guidance for policymakers to optimize AI application strategies and improve public acceptance, especially in the Chinese context where balancing technological advances with public concerns is becoming increasingly important.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102083"},"PeriodicalIF":10.0,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01Epub Date: 2025-10-01DOI: 10.1016/j.giq.2025.102082
Kuang-Ting Tai, Pallavi Awasthi
Originating from private sector software development, agile has permeated the public sector, fostering innovative reforms not just in project management but also in organizational management and collaborative governance. Despite its widespread adoption, there exists a paucity of research delving into the intricacies of agile practices, particularly for the potential conflicts and interactions with the traditional waterfall-based approaches. Employing the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) method, this systematic review aims to address three fundamental research questions concerning the conceptualization, implementation, and impacts of agile government. To deepen theoretical insight and practical application, our study classifies agile into three distinct levels: Micro (project management), Meso (organizational management), and Macro (governance structure). Our analysis uncovers substantial variations in agile practices across these levels, reflecting a deliberate strategy aimed at harmonizing with existing bureaucratic systems. This study concludes by offering policy implications and delineating avenues for future research endeavors.
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