Government Information Quarterly最新文献_第5页

Innovation interrupted: The gap between value creation and evaluation in the public sector 创新中断：公共部门价值创造与评估之间的差距

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-06-12 DOI: 10.1016/j.giq.2025.102035

Leman Isik

Innovation in the public sector is crucial for addressing societal challenges, improving service delivery, and delivering public value. This qualitative study of what is valued in 141 public sector digital innovation initiatives in Sweden reveals a shift in what is valued when setting out value creation propositions (goals), and when value is later evaluated (intended outcomes). An emphasis on operational efficiency in the latter narrows the focus of innovation, prioritizing operational efficiency over broader societal benefits. Using a valuation lens, the research shows that this shift in values amounts to decoupling between value creation propositions and evaluated values. To address this, the study investigates the following research question (RQ):

How does an interruption of the coupling between value creation propositions and their evaluated value influence public sector innovation?

This study identifies three kinds of decoupling, namely translation errors, prioritization clashes, and open-endedness—that drive this interruption in public sector innovation.

While operational efficiency elsewhere is seen as a driver of (public sector) innovation, here I argue that it risks becoming an inhibitor. The same is true of open-ended digital innovation for its own sake, insofar as it contributes to decoupling perceptions of what is valuable in public sector digital innovation. By positioning these insights within the broader literature on public sector innovation and valuation, this study underscores the critical implications of avoiding decoupling, for effective innovation in the public sector.

公共部门的创新对于应对社会挑战、改善服务提供和创造公共价值至关重要。这项对瑞典141项公共部门数字创新计划中所重视的东西进行的定性研究揭示了在制定价值创造主张（目标）和随后评估价值（预期结果）时所重视的东西的转变。后者对运营效率的强调缩小了创新的焦点，将运营效率置于更广泛的社会效益之上。使用估值镜头，研究表明，这种价值的转变相当于价值创造主张和评估价值之间的脱钩。为了解决这个问题，本研究调查了以下研究问题（RQ）：价值创造主张与其评估价值之间耦合的中断如何影响公共部门创新？本研究确定了导致公共部门创新中断的三种脱钩，即翻译错误、优先顺序冲突和开放性。虽然在其他地方，运营效率被视为（公共部门）创新的驱动因素，但在这里，我认为它有可能成为一种抑制因素。开放式数字创新本身也是如此，因为它有助于对公共部门数字创新中有价值的东西的看法脱钩。通过将这些见解置于有关公共部门创新和估值的更广泛文献中，本研究强调了避免脱钩对公共部门有效创新的重要意义。

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引用次数: 0

Benefits slippage: The yearlong process of implementing electronic document management in a Danish municipality 效益下滑：在丹麦市政当局实施电子文档管理长达一年的过程

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-06-05 DOI: 10.1016/j.giq.2025.102051

Kasper N. Vissing, Mikkel H. Knoll, Morten Hertzum

Government institutions invest substantial resources in digitalizing their processes and services. To benefit from these investments, the expected benefits must be specified and systematically pursued. Otherwise, they will likely slip. Benefits slippage is the situation where specified benefits do not materialize even though they continue to be seen as, at least partially, realizable. This study investigates benefits slippage in the implementation of electronic document management in a municipality in Denmark. On the basis of interviews, we identify three reasons why benefits slipped. First, inactionable benefits specifications make it difficult to see the link between the specified benefits and the work-process changes necessary to realize them, thereby leaving staff without directions about what changes to implement. Second, a prolonged realization process increases the opportunity for external events to disrupt the process, thereby shifting attention to other matters before the benefits have been realized. Third, absent benefits follow-up leaves the status of benefits realization uncertain or ignores indications that benefits have not been realized, thereby prolonging or discontinuing the realization process. In the studied municipality, the specified benefits had slipped for three years. Future research should investigate how benefits-realization initiatives can be resumed late, locally, and at low cost.

政府机构在数字化流程和服务方面投入了大量资源。为了从这些投资中获益，必须明确规定预期的收益，并有系统地追求这些收益。否则，它们可能会滑落。利益滑脱是一种情况，即特定的利益没有实现，即使它们继续被认为是可以实现的，至少部分可以实现。本研究调查了丹麦一个自治市实施电子文档管理的效益下滑。在访谈的基础上，我们确定了福利下滑的三个原因。首先，不可操作的利益规范使得很难看到指定的利益和实现它们所必需的工作流程变更之间的联系，从而使员工不知道要实现哪些变更。其次，延长的实现过程增加了外部事件破坏该过程的机会，从而在实现利益之前将注意力转移到其他事项上。第三，缺乏福利跟踪使得福利实现的状态不确定或忽视了福利尚未实现的迹象，从而延长或中断了福利实现过程。在被研究的市政当局，指定的福利已经下滑了三年。未来的研究应探讨如何在较晚、局部和低成本的情况下恢复效益实现计划。

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引用次数: 0

Exploring the complexity of cross-boundary data collaboratives based on the foundation of governmental open data: A study in Taiwan 基于政府开放数据的跨界数据协同复杂性探讨：以台湾为例

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-06-04 DOI: 10.1016/j.giq.2025.102049

Tung-Mou Yang , Yi-Jung Wu

In recent years, there has been a growing trend of data-driven collaborative partnerships based on governmental open data. Some government agencies are attempting to form cross-boundary data collaboratives with actors and organizations from other sectors to tackle public issues and develop innovative applications. While research focusing on cross-boundary data collaboratives remains limited, this study explores the dynamics and complexity of related initiatives in the context of Taiwan's open government data using a qualitative research approach. This study identifies and discusses the motivations, forms, and influential factors of cross-boundary data collaboratives with empirical data support. Specifically, this study explores the influential factors from four perspectives: data, organization, legislation, and environment. It is noted that government agencies and participants from other sectors can possess mixed combinations of motivations. Additionally, government agencies are still learning and adapting to the concept of cross-boundary data collaboratives, which represent both opportunities and challenges. Therefore, government agencies and participants from other sectors tend to maintain a flexible collaborative structure to retain a high level of autonomy and flexibility in respective initiatives. It is expected that the discussion and practical implications of this exploratory research can provide insights to both academic researchers and practitioners. The reported experiences in cross-boundary data collaboratives can also be valuable to government administrations in other countries.

近年来，基于政府开放数据的数据驱动型协作伙伴关系的发展趋势日益明显。一些政府机构正试图与其他部门的行为者和组织形成跨界数据协作，以解决公共问题和开发创新应用。本研究在实证数据支持下，识别并探讨了跨境数据协作的动机、形式和影响因素。具体而言，本研究从数据、组织、立法和环境四个角度探讨影响因素。人们注意到，政府机构和其他部门的参与者可能具有混合的动机。此外，政府机构仍在学习和适应跨境数据协作的概念，这既是机遇也是挑战。因此，政府机构和其他部门的参与者倾向于保持一种灵活的协作结构，以在各自的倡议中保持高度的自主性和灵活性。期望本探索性研究的讨论与实际意义，能提供学术研究者与实务人员的见解。报告的跨境数据协作经验对其他国家的政府管理部门也有价值。

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引用次数: 0

The prevalence of public values in public private partnerships for government digitalisation: A systematic review of the literature 公共价值观在政府数字化公私伙伴关系中的盛行：对文献的系统回顾

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-06-03 DOI: 10.1016/j.giq.2025.102048

Jessica Breaugh , Gerhard Hammerschmid , Simona Stockreiter

This study presents a systematic literature review of 74 articles examining public-private partnerships (PPPs) in digitalisation projects, analysing how public values are represented in this literature. It contributes to the literature by systematically mapping how public values are discussed in PPP-driven digitalisation, distinguishing between their role as internal governance mechanisms (internal public value enablers) and their broader societal effects (external public value outcomes). It also identifies gaps in empirical research, particularly in understanding public value conflicts and trade-offs in PPPs. While public values such as efficiency, participation, and accountability are the most frequently cited in the literature, other values such as accessibility, trust and proportionality also emerged. Despite the collaborative nature of PPPs, our review uncovers conflicts between public and private sector motives, emphasizing the need for public sector actors to actively safeguard public values. The study thus contributes to a broader understanding of public values representation in the context of digitalisation projects.

本研究对74篇关于数字化项目中公私伙伴关系（ppp）的文章进行了系统的文献综述，分析了这些文献中如何体现公共价值。它通过系统地描绘如何在ppp驱动的数字化中讨论公共价值，区分其作为内部治理机制（内部公共价值推动者）的作用及其更广泛的社会影响（外部公共价值结果），为文献做出了贡献。它还指出了实证研究中的差距，特别是在理解公私伙伴关系中的公共价值冲突和权衡方面。虽然诸如效率、参与和问责制等公共价值观是文献中最常引用的，但诸如可及性、信任和比例性等其他价值观也出现了。尽管公私伙伴关系具有合作性质，但我们的审查揭示了公共部门和私营部门动机之间的冲突，强调公共部门行为体需要积极维护公共价值观。因此，该研究有助于更广泛地理解数字化项目背景下的公共价值代表。

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引用次数: 0

Intelligent technologies, governments, and citizens: An overview of benefits and opportunities and challenges and risks 智能技术、政府和公民：利益、机遇、挑战和风险概述

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-05-23 DOI: 10.1016/j.giq.2025.102036

Mila Gasco-Hernandez , David Valle-Cruz

Intelligent technologies, such as artificial intelligence, are set to impact society, industries, and governments by changing organizational processes and interactions between citizens and organizations as well as by increasing economic, social, and political opportunities and risks. Although academia is closely following these trends, more research is needed to delve into the details of how different types of intelligent technologies shape the way government organizations around the world operate and to provide insights based on empirical evidence. This introductory article to the Special Issue “Intelligent Technologies, Governments, and Citizens”, which includes the best papers presented at the 23rd Annual International Conference on Digital Government Research (dg.o 2022), aims to understand the opportunities and benefits as well as the challenges and risks associated with the implementation of intelligent technologies in government organizations. The ultimate goal of the article is to propose some ideas that contribute to the conversation about the use of intelligent technologies in government and that, therefore, add to the ongoing research agenda on this topic.

智能技术，如人工智能，将通过改变组织流程和公民与组织之间的互动，以及通过增加经济、社会和政治机会和风险，来影响社会、行业和政府。尽管学术界正在密切关注这些趋势，但需要更多的研究来深入研究不同类型的智能技术如何影响世界各地政府组织的运作方式，并提供基于经验证据的见解。本文是特刊“智能技术、政府和公民”的介绍性文章，其中包括第23届国际数字政府研究年会上发表的最佳论文。O 2022)，旨在了解在政府组织中实施智能技术的机会和利益以及挑战和风险。本文的最终目标是提出一些想法，有助于讨论在政府中使用智能技术，从而增加对该主题的正在进行的研究议程。

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引用次数: 0

Bringing in horizontal strategic interactions: Blame avoidance and local governments' bandwagon strategy in prioritizing E-participation 引入横向战略互动：电子参与优先化的责任规避与地方政府从众策略

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-05-22 DOI: 10.1016/j.giq.2025.102034

Ziteng Fan , Yijia Jing , Shaowei Chen

While local governments' ambivalence toward and strategic behaviors in e-participation reforms have recently attracted surging scholarly attention, insufficient scholarly attention has been paid to horizontal strategic interactions among local governments, which have salient implications for the effectiveness of e-participation reforms. This research aims to fill this gap using the case of China's e-participation reform. By examining the complex intra-regime bureaucratic dynamics in e-participation, we assert that local governments are confronted with an e-participation dilemma, making blame avoidance (BA) the primary motivation in implementing e-participation mandates. Furthermore, we argue that local governments tend to adopt a particular BA strategy, the bandwagon strategy, to cope with the dilemma. Additionally, patronage ties, a crucial informal political institution, weaken their tendency to engage in the bandwagon strategy. Using a unique dataset on provincial governments' e-participation policy priorities, our empirical analyses with panel data spatial econometric models obtain robust evidence that supports our theory.

近年来，地方政府在电子参与改革中的矛盾心理和战略行为引起了学术界的广泛关注，但对地方政府之间的横向战略互动却缺乏足够的关注，这对电子参与改革的有效性有着显著的影响。本研究旨在以中国电子参与改革为例，填补这一空白。通过研究电子参与中复杂的政权内部官僚动态，我们认为地方政府面临着电子参与困境，使责任规避（BA）成为实施电子参与任务的主要动机。此外，我们认为地方政府倾向于采用一种特殊的BA策略，即从众策略来应对这一困境。此外，作为一种重要的非正式政治制度，赞助关系削弱了他们参与从众战略的倾向。我们利用一个独特的省级政府电子参与政策优先级数据集，通过面板数据空间计量模型进行实证分析，获得了支持我们理论的有力证据。

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引用次数: 0

Resolving value conflicts in public AI governance: A procedural justice framework 解决公共人工智能治理中的价值冲突：一个程序正义框架

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-05-13 DOI: 10.1016/j.giq.2025.102033

Karl de Fine Licht

This paper addresses the challenge of resolving value conflicts in the public governance of artificial intelligence (AI). While existing AI ethics and regulatory frameworks emphasize a range of normative criteria—such as accuracy, transparency, fairness, and accountability—many of these values are in tension and, in some cases, incommensurable. I propose a procedural justice framework that distinguishes between conflicts among derivative trustworthiness criteria and those involving fundamental democratic values. For the former, I apply analytical tools such as the Dominance Principle, Supervaluationism, and Maximality to eliminate clearly inferior alternatives. For the latter, I argue that justifiable decision-making requires procedurally fair deliberation grounded in widely endorsed principles such as publicity, inclusion, relevance, and appeal. I demonstrate the applicability of this framework through an indepth analysis of an AI-based decision support system used by the Swedish Public Employment Service (PES), showing how institutional decision-makers can navigate complex trade-offs between efficiency, explainability, and legality. The framework provides public institutions with a structured method for addressing normative conflicts in AI implementation, moving beyond technical optimization toward democratically legitimate governance.

本文探讨了解决人工智能公共治理中价值冲突的挑战。虽然现有的人工智能伦理和监管框架强调一系列规范标准，如准确性、透明度、公平性和问责制，但这些价值观中的许多都是紧张的，在某些情况下是不可比较的。我提出了一个程序正义框架，以区分衍生可信度标准与涉及基本民主价值观的冲突。对于前者，我使用诸如支配原则、超估值主义和最大化等分析工具来排除明显较差的选择。对于后者，我认为合理的决策需要程序上的公平审议，其基础是广泛认可的原则，如公开、包容、相关性和吸引力。通过对瑞典公共就业服务局（PES）使用的基于人工智能的决策支持系统的深入分析，我展示了这一框架的适用性，展示了机构决策者如何在效率、可解释性和合法性之间进行复杂的权衡。该框架为公共机构提供了一种结构化的方法来解决人工智能实施中的规范冲突，超越技术优化，走向民主合法的治理。

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引用次数: 0

Toward intelligence or ignorance? Performativity and uncertainty in government tech narratives 走向智慧还是无知？政府科技叙事中的表演性和不确定性

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-05-10 DOI: 10.1016/j.giq.2025.102032

Leif Sundberg , Katarina Gidlund , Aron Larsson , Niclas Olofsson

Emerging technologies are often accompanied by optimistic “tech narratives” that emphasize their potential benefits to society. These narratives appear in various sources, including public policy documents, media coverage, and academic literature. However, identifying their origins and underlying rationale can be challenging. This paper addresses the research question (RQ): How can government tech narratives be traced and unveiled? To answer this question, we draw on the theoretical frameworks of “performativity” and “uncertainty assessment” to develop a two-step approach for investigating tech narratives. We apply this methodology to trace a narrative promoting the benefits of artificial intelligence (AI) in the Swedish public sector back to its source, an emerging government AI policy program. Our analysis reveals a hybridization of economic and political interests, as well as a recognized ignorance reflected in the lack of scrutiny of highly uncertain calculations. By presenting this two-step methodology for tracing and critically examining tech narratives, this paper makes a methodological contribution. In applying this approach, we also provide empirical insights into how tech narratives facilitate the materialization of technological infrastructures.

新兴技术往往伴随着乐观的“技术叙事”，强调它们对社会的潜在好处。这些叙述出现在各种来源，包括公共政策文件、媒体报道和学术文献。然而，确定它们的起源和基本原理可能具有挑战性。本文解决了研究问题（RQ）：如何追踪和揭示政府的技术叙事？为了回答这个问题，我们借鉴了“表演性”和“不确定性评估”的理论框架，开发了一种两步法来调查技术叙事。我们运用这种方法来追溯瑞典公共部门推广人工智能（AI）好处的叙述，这是一个新兴的政府人工智能政策计划。我们的分析揭示了经济和政治利益的混合，以及对高度不确定的计算缺乏审查所反映的公认的无知。通过提出这种追踪和批判性检查技术叙述的两步方法，本文在方法论上做出了贡献。在应用这种方法时，我们还提供了关于技术叙事如何促进技术基础设施物质化的实证见解。

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引用次数: 0

Assessing the information security posture of online public services worldwide: Technical insights, trends, and policy implications 评估全球在线公共服务的信息安全态势：技术见解、趋势和政策含义

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-05-08 DOI: 10.1016/j.giq.2025.102031

Diogo Ribeiro , Vítor Fonte , Luis Felipe Ramos , João Marco Silva

The fast global expansion of online public services has transformed how governments interact with citizens, offering convenience and efficiency. However, this digital transformation also introduces significant security risks, as sensitive data exchanged between users and service providers over public networks are exposed to cyber threats. Thus, ensuring the security and trustworthiness of these services is critical to the success of Electronic Government (EGOV) initiatives. This study evaluates the information security posture of 3068 public service platforms across all 193 UN Member States through non-intrusive assessments conducted in 2023 and 2024. The evaluation focuses on three key dimensions: (i) the adoption of secure end-to-end communication protocols, (ii) the trustworthiness of digital certificate chains, and (iii) the exposure of hosting servers to known vulnerabilities. The findings reveal that while some progress has been made in securing online public services, substantial gaps remain in the implementation of international security standards and best practices. Many platforms continue to rely on outdated cryptographic protocols, misconfigured certificates, and unpatched vulnerabilities, leaving citizens and services vulnerable to cyber threats due to weaknesses that malicious actors can easily and inconspicuously identify. These insights emphasize the need for effective implementation of more comprehensive cybersecurity policies, proactive security assessments, and improved regulatory compliance checks. Additionally, this work provides actionable guidance for governments and system administrators to enhance the security of EGOV infrastructures by addressing persistent vulnerabilities and adopting robust cybersecurity practices.

在线公共服务在全球的快速扩张改变了政府与公民互动的方式，提供了便利和效率。然而，这种数字化转型也带来了重大的安全风险，因为用户和服务提供商之间通过公共网络交换的敏感数据暴露在网络威胁之下。因此，确保这些服务的安全性和可信度对于电子政府（EGOV）计划的成功至关重要。本研究通过2023年和2024年的非侵入性评估，评估了联合国所有193个成员国3068个公共服务平台的信息安全态势。评估侧重于三个关键方面：(i)采用安全的端到端通信协议，（ii）数字证书链的可信度，以及（iii）托管服务器暴露于已知漏洞的风险。调查结果显示，尽管在确保在线公共服务安全方面取得了一些进展，但在实施国际安全标准和最佳实践方面仍存在巨大差距。许多平台仍然依赖于过时的加密协议、错误配置的证书和未修补的漏洞，使得公民和服务容易受到网络威胁，因为恶意行为者可以很容易地、不明显地识别这些弱点。这些见解强调了有效实施更全面的网络安全政策、主动安全评估和改进法规遵从性检查的必要性。此外，这项工作为政府和系统管理员提供了可操作的指导，通过解决持续存在的漏洞和采用强大的网络安全实践来增强EGOV基础设施的安全性。

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引用次数: 0

AI adoption in public administration: Perspectives of public sector managers and public sector non-managerial employees 人工智能在公共管理中的应用：公共部门管理人员和公共部门非管理人员的视角

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-04-24 DOI: 10.1016/j.giq.2025.102029

Tessa Haesevoets , Bram Verschuere , Arne Roets

Artificial intelligence (AI) is increasingly infusing various facets of society, including public administration. In this setting, public servants play a pivotal role in the adoption of new technologies. Using an experimental design, the present study investigated public sector managers' willingness to implement AI and public sector non-managerial employees' willingness to accept AI for various internal management purposes. Our findings point to prevailing skepticism toward AI, with a preference for AI serving in a supportive rather than a (co)decisive or fully autonomous role. Additionally, attitudes toward AI vary depending on the nature of the internal management practice, with practices requiring more ‘soft’ (interpersonal) skills eliciting greater hesitancy toward AI involvement. Furthermore, our results also highlight a subtle disparity between managers and non-managers, with managers being slightly more inclined to implement extensive AI involvement than non-managers are willing to accept, particularly for practices demanding mainly ‘hard’ (technical) skills. By providing a more nuanced understanding of AI adoption in public administration, the present study offers important theoretical and practical insights.

人工智能（AI）正日益渗透到包括公共行政在内的社会各个方面。在这种情况下，公务员在采用新技术方面发挥着关键作用。本研究采用实验设计，调查了公共部门管理者实施人工智能的意愿，以及公共部门非管理员工出于各种内部管理目的接受人工智能的意愿。我们的研究结果表明，人们普遍对人工智能持怀疑态度，人们更倾向于让人工智能发挥支持性作用，而不是（共同）决定或完全自主的作用。此外，对人工智能的态度取决于内部管理实践的性质，需要更多“软”（人际关系）技能的实践会引发对人工智能参与的更大犹豫。此外，我们的结果还强调了管理者和非管理者之间的微妙差异，管理者比非管理者更倾向于实施广泛的人工智能参与，特别是对于主要要求“硬”（技术）技能的实践。通过对人工智能在公共管理中的应用提供更细致入微的理解，本研究提供了重要的理论和实践见解。

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引用次数: 0