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Central bank digital currency as a payment method for tourists: application of the theory of planned behavior to digital Yuan/Won/Dollar choice 央行数字货币作为游客支付方式:计划行为理论在数字人民币/韩元/美元选择中的应用
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-02-12 DOI: 10.1080/10548408.2022.2061677
Aleksandar Radic, Wei Quan, Bonhak Koo, Bee‐Lia Chua, J. Kim, Heesup Han
ABSTRACT Central Bank Digital Currency (CBDC) is a digital asset backed to fiat currencies issued and regulated by reputable national financial institutions. Bearing in mind accelerating developments in financial technology and CBDC, this study explored tourists’ adoption of CBDC as a payment method by focusing on the relationship between attitudes, subjective norms, perceived behavioral control, mass media coverage, fear of missing out relative advantages, and perceived risk. A socio-psychological theory was utilized as a theoretical framework. The survey data were collected from China, Korea, and the US. The proposed framework strongly supported Digital Korean Won and Digital Yuen.
摘要中央银行数字货币(CBDC)是一种由信誉良好的国家金融机构发行和监管的法定货币支持的数字资产。考虑到金融技术和CBDC的加速发展,本研究通过关注态度、主观规范、感知行为控制、大众媒体报道、对错过相对优势的恐惧和感知风险之间的关系,探讨了游客对CBDC作为一种支付方式的采用。社会心理学理论被用作理论框架。调查数据来自中国、韩国和美国。拟议的框架有力地支持了Digital Korean Won和Digital Yuen。
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引用次数: 22
The antecedents and consequences of brand authenticity in the restaurant industry: robot service employees versus human service employees 餐饮业品牌真实性的前因后果:机器人服务员工与人类服务员工
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-02-12 DOI: 10.1080/10548408.2022.2061678
Jinsoo Hwang, H. M. Kim, Kyuhyeon Joo, J. Kim
ABSTRACT This study tries to explain how brand authenticity is differently formed according to the type of service employee, such as robot service employees versus human service employees. The results of the data analysis show that the types of perceived value, such as utilitarian and hedonic values, positively affect brand authenticity. In addition, it was also found that the brand authenticity aids in enhancing brand satisfaction and brand preference, which have a positive influence on brand loyalty. Lastly, this study found that the type of service employee plays a moderating role in the relationship between utilitarian value and brand authenticity.
摘要本研究试图解释品牌真实性是如何根据服务员工的类型而不同形成的,例如机器人服务员工和人类服务员工。数据分析结果表明,感知价值的类型,如功利价值和享乐价值,对品牌真实性有积极影响。此外,研究还发现,品牌真实性有助于提高品牌满意度和品牌偏好,这对品牌忠诚度有积极影响。最后,本研究发现,服务型员工在效用价值与品牌真实性之间的关系中起着调节作用。
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引用次数: 9
Inspiration and wellness tourism: the role of cognitive appraisal 灵感与健康旅游:认知评价的作用
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-02-12 DOI: 10.1080/10548408.2022.2061676
Biqiang Liu, Yaoqi Li, Anna Kralj, B. Moyle, Mang He
ABSTRACT Integrating Cognitive Appraisal Theory with the transmission model of inspiration, this paper investigates the tourist inspiration-eliciting process in the context of wellness tourism. A questionnaire survey (N = 974) was provided to wellness tourists in Shizhu county, China, with findings revealing the motivations of wellness tourists positively influence goal relevance and goal congruence. Goal congruence led to the elicitation of inspiration, which could be separated into two stages of inspired-by and inspired-to. Tourist inspiration was found to diminish as frequency of visitation increased. This research provides conceptual clarity surrounding the intricate connection between motivations and tourist inspiration.
摘要本文将认知评价理论与灵感传递模型相结合,探讨了健康旅游环境下的旅游灵感获取过程。对中国石竹县健康旅游者进行问卷调查(N=974),发现健康旅游者的动机对目标相关性和目标一致性有正向影响。目标一致性导致灵感的激发,灵感的激发可分为两个阶段:受启发和受启发。游客的灵感随着参观频率的增加而减少。这项研究提供了围绕动机和旅游灵感之间复杂联系的概念清晰度。
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引用次数: 29
Restoration path of small tourism enterprise managers’ confidence in the COVID-19 period 新冠肺炎时期小旅游企业管理者信心的恢复路径
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-02-12 DOI: 10.1080/10548408.2022.2061675
Wenqi Ruan, Tingdan Yang, Shu-Ning Zhang
ABSTRACT Although the government contributes to the tourism recovery, the influence of the government on the micro-perceptions of tourism managers remains limited. The results of 415 samples demonstrate that government crisis management restores managers’ confidence through different mediation of the sense of gain. Information and communication management improve only their sense of spiritual gain, while human resource development enhance merely their sense of material gain. Moreover, environmental uncertainty shows no moderation on restoring the managers’ confidence. This study develops a theoretical framework for tourism crisis management and provides policy implications for the development of small tourism enterprises in times of crisis.
虽然政府对旅游业的复苏做出了贡献,但政府对旅游管理者微观认知的影响仍然有限。415个样本的结果表明,政府危机管理通过不同的获得感中介作用恢复了管理者的信心。信息通信管理提高的只是精神获得感,人力资源开发提高的只是物质获得感。此外,环境的不确定性对管理者信心的恢复没有任何缓和作用。本研究建立了旅游危机管理的理论框架,并为小型旅游企业在危机时期的发展提供政策启示。
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引用次数: 9
Anthropomorphism and OTA chatbot adoption: a mixed methods study 拟人化与OTA聊天机器人采用:混合方法研究
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-02-12 DOI: 10.1080/10548408.2022.2061672
Danting Cai, Hengyun Li, R. Law
ABSTRACT Anthropomorphizing chatbots can facilitate effective customer interaction. Based on a mixed method, this study explores perceived chatbot anthropomorphism cues and their effects on customers’ chatbot usage intentions (UIs)in the online travel agency context. Findings suggest that (1) social presence cues and emotional message cues are major anthropomorphic cues of interest for customers and enterprises; (2) social presence cues by simply using a human avatar or mentioning the customer’s name might not be sufficient; (3) anthropomorphic emotional message cues are essential in shaping customers’ UIs; and (4) perceived trustworthiness, intelligence, and enjoyment mediate the above effect.
拟人化聊天机器人可以促进有效的客户互动。基于混合方法,本研究探讨了在线旅行社情境下聊天机器人拟人化感知线索及其对客户聊天机器人使用意图的影响。研究发现:(1)社会在场和情感信息是顾客和企业最感兴趣的拟人线索;(2)单纯使用虚拟形象或提及客户姓名的社交存在线索可能是不够的;(3)拟人化的情感信息线索在塑造客户ui中至关重要;(4)感知可信度、智力和愉悦感在上述效应中起中介作用。
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引用次数: 25
Hotel data privacy: strategies to reduce customers’ emotional violations, privacy concerns, and switching intention 酒店数据隐私:减少客户情感侵犯、隐私问题和转换意图的策略
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-02-12 DOI: 10.1080/10548408.2022.2061673
Jongsik Yu, Hyoungeun Moon, Bee‐Lia Chua, Heesup Han
ABSTRACT This study develops a solid theoretical framework explaining data vulnerability, psychological anxiety, and switching intention of customers through hotel data privacy. Data privacy developed in this study is classified into four sub-factors. The results of the analysis show that data privacy reduces data breach and access vulnerability, which increases privacy concerns, emotional violation, and switching intention. The results of this study successfully confirm the importance and necessity of data privacy and discover the positive effects of data privacy on hotels, while also providing valuable and meaningful insight based on the positive effects on hotel guests.
摘要本研究建立了一个坚实的理论框架,通过酒店数据隐私来解释数据脆弱性、心理焦虑和客户的转换意图。本研究中发展的数据隐私分为四个子因素。分析结果表明,数据隐私减少了数据泄露和访问漏洞,从而增加了隐私问题、情感侵犯和切换意图。本研究的结果成功地证实了数据隐私的重要性和必要性,发现了数据隐私对酒店的积极影响,同时也基于对酒店客人的积极影响提供了有价值和有意义的见解。
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引用次数: 15
Thailand tourism: a systematic review 泰国旅游:系统综述
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-02-12 DOI: 10.1080/10548408.2022.2061674
Pipatpong Fakfare, Jin-Soo Lee, Heesup Han
ABSTRACT This research performs a systematic review of research on Thailand tourism. We identified emergent research themes and explored the conceptualization of studies regarding the development of Thailand tourism. In accordance with the theory, context, characteristic, and methodology (TCCM) framework, this work offers a comprehensive outline of relevant studies and gaps in the existing literature to edify and advance future research agendas. It successfully enriches knowledge about Thailand tourism in the extant tourism literature. Moreover, this review contributes to Thailand tourism literature and travel industry, particularly during the transitional period from the “old normal” to the “new normal” tourism era.
本研究对泰国旅游业的研究进行了系统的回顾。我们确定了新兴的研究主题,并探讨了有关泰国旅游业发展的研究概念化。根据理论、语境、特征和方法论(TCCM)框架,本工作提供了相关研究的全面概述和现有文献的空白,以启发和推进未来的研究议程。它成功地丰富了现有旅游文献中对泰国旅游的认识。此外,本文对泰国旅游文献和旅游业,特别是在“旧常态”向“新常态”旅游时代的过渡时期有所贡献。
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引用次数: 11
Can the amount of information and information presentation reduce choice overload? An empirical study of online hotel booking 信息量和信息呈现能减少选择过载吗?网上酒店预订的实证研究
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-02 DOI: 10.1080/10548408.2022.2044970
R. Guo, H. Li
ABSTRACT During online hotel booking, travelers are exposed to numerous hotel options, possibly making them feel overwhelmed with choices. Based on an online hotel booking scenario, two 2 × 2 factorial design experiments (Study one: 2 choice sizes × 2 amount of information; Study two: 2 choice sizes × 2 presentation of information), each with a sample of 242 participants, have been conducted to test the effect of choice size on perceived overload. The results find the choice overload effects and the associated internal mechanism, as well as the moderating effects of amount of information and presentation of information.
摘要在网上预订酒店的过程中,旅行者会接触到大量的酒店选择,这可能会让他们感到不知所措。基于在线酒店预订场景,进行了两个2×2析因设计实验(研究一:2个选择大小×2个信息量;研究二:2个选项大小×2种信息呈现),每个实验的样本为242名参与者,以测试选择大小对感知超负荷的影响。结果发现了选择过载效应及其内在机制,以及信息量和信息呈现的调节效应。
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引用次数: 13
Exploring how live streaming affects immediate buying behavior and continuous watching intention: A multigroup analysis 探索直播如何影响即时购买行为和持续观看意愿:多群体分析
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-02 DOI: 10.1080/10548408.2022.2052227
Xingyang Lv, Rui Zhang, Yiran Su, Yang Yang
ABSTRACT This study employed an attention-interest-desire-action (AIDA) model to explain viewers’ immediate purchase decision-making processes and continuous watching intentions within tourism live streaming. Results revealed that informativity, entertainment, and interactivity each positively influenced immersion; immersion positively influenced viewers’ interest in tourism products and live streaming. Furthermore, product interest positively influenced buying desire, promoting immediate buying behaviour. Whereas live streaming interest did not influence buying desire. Finally, both product interest and live streaming interest positively impacted continuous watching intention. This study also detected group differences by examining gender, age, watching experience and time pressure.
摘要本研究采用注意-兴趣-欲望-行动(AIDA)模型来解释旅游直播中观众的即时购买决策过程和持续观看意愿。结果显示,信息性、娱乐性和互动性都对沉浸感有积极影响;沉浸感正向影响观众对旅游产品和直播的兴趣。此外,产品兴趣正向影响购买欲望,促进即时购买行为。然而,对直播的兴趣并没有影响购买欲望。最后,产品兴趣和直播兴趣对持续观看意愿都有正向影响。这项研究还通过检查性别、年龄、观看经历和时间压力来检测群体差异。
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引用次数: 35
To return or not to return? Identifying VFR travel constraints during the pandemic 返回还是不返回?确定疫情期间VFR旅行限制
IF 7.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-02 DOI: 10.1080/10548408.2022.2045246
Kang-Lin Peng, K. Peng, W. Au
ABSTRACT Despite the prominence of visiting friends and relatives (VFR) travel to show strong resilience in the face of global crises, it has been one of the most underexplored tourism contexts in the literature. This study examined travel constraints of VFR travelers during the pandemic to enrich this tourism context. Using an inductive theory approach, thematic analysis of 167 online posts and 8,403 online comments from prospective Taiwanese VFR travelers living elsewhere unveiled a framework of VFR travel constraints that included six types of travel constraints for VFR tourists who have made travel-related decisions amid COVID-19. Specifically, fourteen travel constraints were identified and situated within a three (individual - family - community) two (tourist generating country - tourist receiving country) framework to understand their causes and natures. Theoretically, this study served as a pioneering attempt to link the concept of travel constraints with VFR tourism and enriched our understanding of VFR travelers’ related decision making. Practically, destination management organizations and tourism businesses should find the study findings insightful because they demonstrate ways of promoting VFR travel to foster tourism rejuvenation in the post-pandemic. Limitations and future research directions were discussed at the end of this study.
尽管探亲访友(VFR)旅行在面对全球危机时表现出强大的复原力,但它一直是文献中最未被充分开发的旅游背景之一。本研究考察了疫情期间VFR旅行者的旅行限制,以丰富这一旅游背景。运用归纳理论的方法,专题分析167篇线上贴文和8403条来自居住在其他地方的台湾VFR游客的线上评论,揭示了VFR旅行限制的框架,其中包括在COVID-19期间做出旅行相关决定的VFR游客的六种旅行限制。具体而言,确定了14个旅行限制因素,并将其置于三(个人-家庭-社区)两(旅游产生国-旅游接收国)框架内,以了解其原因和性质。从理论上讲,本研究是将旅行约束概念与VFR旅游联系起来的开创性尝试,丰富了我们对VFR旅行者相关决策的理解。实际上,目的地管理组织和旅游企业应该发现研究结果具有洞察力,因为它们展示了促进VFR旅行以促进大流行后旅游业复兴的方法。最后讨论了本研究的局限性和未来的研究方向。
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引用次数: 3
期刊
Journal of Travel & Tourism Marketing
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