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Do Administrative Procedures Fix Cognitive Biases? 行政程序能纠正认知偏差吗?
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2023-02-08 DOI: 10.1093/jopart/muac054
Brian Libgober, B. Chen
This article uses survey experiments to assess whether administrative procedures fix cognitive bias. We focus on two procedural requirements: qualitative reason-giving and quantitative cost-benefit analysis (“CBA”). Both requirements are now firmly entrenched in U.S. federal regulation-making. Multilateral organizations such as the World Bank, OECD, and EU have encouraged their broad diffusion across many national contexts. Yet CBA, in particular, remains controversial. Supporters of CBA claim it leads to more rational regulation, with Sunstein (2000) explicitly proposing that CBA can reduce cognitive biases. By contrast, we argue that procedures should be conceptualized as imperfect substitutes subject to diminishing marginal benefits. To test and illustrate this argument, we examine how each procedure individually and cumulatively modulates the effects of gain-loss framing, partisan motivated reasoning, and scope insensitivity in a nationally representative sample. We find that one or both procedures decrease each cognitive bias. CBA is most helpful against partisan reasoning, where reason-giving does little. Both procedures are comparably effective for combatting the other biases, although in each case only one procedure produces cognitive benefits distinguishable from zero. We only find substantial synergies between the two procedures with respect to gain-loss framing. Layering on the less-useful procedure does not significantly reduce the other two cognitive biases. We hypothesize that procedures will only fix cognitive biases if they disrupt bias-inducing mental processes, and we reconcile this proposition with our findings. We conclude by relating this work to debates about the design of administrative procedures and describe a research agenda based upon rationality-improving procedures.
本文使用调查实验来评估行政程序是否能纠正认知偏见。我们关注两个程序要求:定性的理由说明和定量的成本效益分析(“CBA”)。这两项要求现在都在美国联邦法规制定中根深蒂固。世界银行、经合组织和欧盟等多边组织鼓励它们在许多国家范围内广泛传播。然而,CBA尤其存在争议。CBA的支持者声称它会导致更合理的监管,Sunstein(2000)明确提出CBA可以减少认知偏见。相比之下,我们认为程序应该被概念化为不完美的替代品,边际收益会递减。为了检验和说明这一论点,我们研究了在具有全国代表性的样本中,每个程序如何单独和累积地调节得失框架、党派动机推理和范围不敏感的影响。我们发现,一种或两种程序都可以减少每种认知偏差。CBA最有助于反对党派推理,因为在党派推理中,给出理由几乎没有什么作用。这两种程序在对抗其他偏见方面都相当有效,尽管在每种情况下,只有一种程序产生的认知益处与零不同。我们只发现这两个程序在损益框架方面有实质性的协同作用。对不太有用的程序进行分层并不能显著减少其他两种认知偏见。我们假设,只有当认知偏见破坏了引发偏见的心理过程时,这些程序才会修复认知偏见,我们将这一命题与我们的发现相一致。最后,我们将这项工作与关于行政程序设计的辩论联系起来,并描述了一个基于合理性改进程序的研究议程。
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引用次数: 1
How Communities Benefit from Collaborative Governance: Experimental Evidence in Ugandan Oil and Gas 社区如何从合作治理中受益:乌干达石油和天然气的实验证据
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-12-17 DOI: 10.1093/jopart/muac050
E. Coleman, Bill Schultz, A. Parker, J. Manyindo, E. Mukuru
This paper reports the results of a field experiment to assess the collaborative effects of community participation in the Ugandan oil and gas sector. Our research design assesses collaborative impacts as relational between community members and different decision-makers in the sector and measures these impacts from the point of view of local people. Local people often face power imbalances in collaborative governance. Decision-makers are increasingly attempting to mitigate such imbalances to improve outcomes for communities, but little experimental evidence exists showing the impact of such efforts. Using multilevel ordered logit models, we estimate positive treatment effects, finding that encouraging the equitable participation of communities improves collaboration with other actors. Next, we use machine-learning techniques to demonstrate a method for targeting communities most likely to benefit from the intervention. We estimate that purposefully targeting communities that would benefit most yields a treatment effect about twice as large, relative to pure random assignment. Our results provide evidence that interventions mindful of community needs can improve collaborative governance and shows how such communities can be most effectively targeted. The experiment took place across 107 villages (53 treatment and 54 control) and the unit of statistical analysis is the household, where we report outcomes measured from 6,062 household surveys (approximately half at baseline and half at endline).
本文报告了一项实地实验的结果,该实验旨在评估社区参与乌干达石油和天然气部门的协作效果。我们的研究设计评估了社区成员和行业内不同决策者之间的合作影响,并从当地人的角度衡量这些影响。在协同治理中,当地民众经常面临权力失衡的问题。决策者越来越多地试图减轻这种不平衡,以改善社区的结果,但几乎没有实验证据表明这种努力的影响。使用多层有序logit模型,我们估计了积极的治疗效果,发现鼓励社区公平参与可以改善与其他参与者的合作。接下来,我们使用机器学习技术来演示一种针对最有可能从干预中受益的社区的方法。我们估计,相对于纯粹的随机分配,有目的地针对最能受益的社区的治疗效果大约是其两倍。我们的结果提供了证据,表明注意社区需求的干预措施可以改善协作治理,并展示了如何最有效地针对这些社区。实验在107个村庄进行(53个治疗组和54个对照组),统计分析的单位是家庭,我们报告了6062个家庭调查的结果(大约一半在基线,一半在终点)。
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引用次数: 1
2022_Reviewers_Thank_You_List 2022年_reviewers_thank_you_list
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-12-16 DOI: 10.1093/jopart/muac051
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引用次数: 0
Linguistic features of public service encounters: How spoken administrative language affects citizen satisfaction 公共服务遭遇的语言特征:行政语言口语如何影响公民满意度
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-12-13 DOI: 10.1093/jopart/muac052
Steffen Eckhard, Laurin Friedrich
Spoken administrative language is a critical element in the relationship between citizens and the state, especially when it comes to face-to-face interactions between officials and citizens during the delivery of public services. But preceding work offers little insights on the verbal features of street-level bureaucracy. Drawing on communication studies, we argue that administrative language differs along both a relational and an informational linguistic component. To test the consequentiality of this theory, we design a factorial survey experiment with a representative sample of 1,402 German citizens. Participants evaluated audio recordings of a hypothetical service encounter where we systematically varied the language used by the official and the service decision, measuring participants’ service satisfaction as the main outcome. Based on regression analysis, we find that relational elements of administrative language improve citizen satisfaction, independent of the service outcome, but that the effect does not hold for the informational component. These findings emphasize the importance of relational communication in citizen-state interactions, which tends to be neglected in public administration theory and practice.
行政语言口语是公民与国家关系中的一个关键因素,特别是在提供公共服务期间官员与公民之间面对面的互动时。但之前的工作对街头官僚主义的语言特征提供的见解很少。根据传播学研究,我们认为行政语言在关系语言和信息语言两方面都有所不同。为了检验这一理论的结果,我们设计了一个阶乘调查实验,其中有1,402名德国公民的代表性样本。参与者评估了假设服务遭遇的录音,我们系统地改变了官方和服务决策使用的语言,衡量参与者的服务满意度作为主要结果。基于回归分析,我们发现行政语言的关系要素对公民满意度有提高作用,且与服务结果无关,但对信息要素的影响不成立。这些发现强调了关系沟通在公民与国家互动中的重要性,而这在公共行政理论和实践中往往被忽视。
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引用次数: 0
Sex, Race, and the Allocation of Credit in Dispersed Teams: Whose Contributions to Team Success Get Noticed and Whose Get Neglected 分散团队中的性别、种族和信用分配:谁对团队成功的贡献被关注,谁被忽视
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-11-22 DOI: 10.1093/jopart/muac049
John D. Marvel
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引用次数: 0
Corporatization, Administrative Intensity and the Performance of Public Sector Organizations 公司化、行政强度与公共部门组织绩效
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-11-16 DOI: 10.1093/jopart/muac048
Gianluca Veronesi, Ian Kirkpatrick, Ali Altanlar, Fabrizia Sarto
The process of corporatization in public services has led to the emergence of new, more autonomous organizational forms. However, while these reforms have been centrally about the development of management capabilities in public sector organizations, we know surprisingly little about what this process involves. To address this concern, we draw on the literature on administrative intensity (AI) to frame hypotheses about the likely relationship between corporatization and investments in management and administration, and the consequences of these investments for performance. As an empirical case, we then focus on the effects of Foundation Trust status on AI and efficiency, effectiveness and responsiveness in the acute care hospital sector in the English NHS. Based on a database of nine years (2008/09-2016/17) and dynamic panel data regressions, the results show that corporatization leads to a leaner administration and improved organizational efficiency, effectiveness and responsiveness. In addition, the analysis reveals that lower levels of AI positively mediate the relationship between corporatization and performance, although only in relation to the efficiency dimension. These findings highlight the crucial, but previously misunderstood, importance of lean administration as part of the corporatization reform package, with implications for theory, research and policy.
公共服务的公司化进程导致了新的、更自主的组织形式的出现。然而,虽然这些改革的核心是公共部门组织管理能力的发展,但我们对这一过程所涉及的内容知之甚少。为了解决这一问题,我们借鉴了有关行政强度(AI)的文献,构建了关于公司化与管理和行政投资之间可能关系的假设,以及这些投资对绩效的影响。作为一个实证案例,我们然后关注基金会信托地位对人工智能和效率的影响,在英国国民保健服务的急性护理医院部门的有效性和响应能力。基于9年(2008/09-2016/17)的数据库和动态面板数据回归,结果表明公司化导致了更精简的管理,提高了组织效率、有效性和响应能力。此外,分析表明,较低的人工智能水平对公司化与绩效之间的关系起到了积极的中介作用,尽管只与效率维度有关。这些发现强调了精益管理作为公司化改革一揽子计划的一部分的关键,但以前被误解的重要性,对理论,研究和政策都有影响。
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引用次数: 0
Race, Locality, and Representative Bureaucracy: Does Community Bias Matter? 种族、地域和代议制官僚制:社区偏见重要吗?
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-11-03 DOI: 10.1093/jopart/muac047
Joonha Park, Nathan Favero
Despite burgeoning research on representative bureaucracy theory, there is limited examination of how environmental contexts shape the manner in which the demographic makeup of a bureaucracy is linked to distributional bureaucratic outcomes. Scholars in the field of social psychology, however, have suggested that community-level variation in the pervasiveness of biases against particular social groups helps to explain inequitable outcomes in such diverse settings as education, policing, and health care. Incorporating social psychology research into representative bureaucracy theory, this paper examines how community racial biases shape the association between the demographic makeup of an organization’s personnel and its bureaucratic outcomes. Using county-level implicit and explicit bias measures that are estimated by multilevel regression and poststratification (MRP) based on a dataset containing more than 1.2 million respondents, we find that more inequitable educational outcomes occur for Black students in counties where White residents hold stronger anti-Black biases. Our findings also suggest that while Black teachers are associated with more favorable outcomes for Black students in the zero-sum context of assignment to gifted classes, the association of outcomes with passive representation is more limited in counties with strong racial biases. By accounting for the racial biases exhibited in the communities where both clients and bureaucrats are socially and culturally embedded, this paper extends our understanding of how contextual factors shape the nature of bureaucratic representation.
尽管对代议制官僚理论的研究正在蓬勃发展,但对环境背景如何塑造官僚机构的人口构成与分配官僚结果之间的联系的研究却有限。然而,社会心理学领域的学者认为,针对特定社会群体的偏见普遍存在的社区层面的差异有助于解释在教育、警务和医疗保健等不同环境中的不公平结果。本文将社会心理学研究纳入代表性官僚理论,考察了社区种族偏见如何影响组织人员的人口构成与其官僚结果之间的联系。基于包含120多万受访者的数据集,通过多级回归和后分层(MRP)估计的县级内隐和外显偏见测量,我们发现,在白人居民反黑人偏见更强的县,黑人学生的教育结果更加不公平。我们的研究结果还表明,虽然黑人教师在分配给天才班的零和背景下与黑人学生更有利的结果有关,但在种族偏见强烈的县,结果与被动代表性的联系更为有限。通过解释客户和官僚都融入社会和文化的社区中表现出的种族偏见,本文扩展了我们对背景因素如何塑造官僚代表性质的理解。
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引用次数: 0
How does Workplace Incivility in the Public Higher Learning Institution in Saudi Influence the Job Satisfaction of the Faculty Employees? 沙特公立高校工作场所不文明行为对教职工工作满意度的影响?
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-10-30 DOI: 10.5539/par.v11n2p19
Ali Alramadan, Mengzhong Zhang
Scholars like Vickers have made an interesting observation that while the public administration scholars have put a keen interest in management rhetoric, they have ignored an equally significant area that also has weighty impacts on the public administration practitioners as well as the people they serve; workplace incivility. For this end, this paper examines the prevalence of workplace incivility in the Saudi Arabian public universities’ faculty as well as how does workplace incivility in the Saudi Arabian public universities’ faculties influence the job satisfaction of the faculty employees. The findings revealed that job satisfaction has a positive correlation with workplace incivility. The findings supported the hypothesis which postulated that workplace incivility among the Saudi faculty members could result in reduced job satisfaction. These findings have important policy implications. First, the management of public universities in Saudi Arabia should endeavor to create a healthy workplace climate by cultivating an organizational culture that is intolerant of uncivil practices, and where such practices are actively discouraged by all employees. Second, organizations can mitigate workplace incivility by enforcing a clear policy that defines workplace incivility. A zero-tolerance to incivility policy should be enacted, and efforts should be made to nurture a civil workplace culture through training, counseling, and punishment where necessary.
像Vickers这样的学者做了一个有趣的观察,当公共管理学者对管理修辞产生浓厚的兴趣时,他们忽略了一个同样重要的领域,这个领域也对公共管理从业者和他们所服务的人产生重大影响;工作场所无礼貌。为此,本文考察了沙特阿拉伯公立大学教职员工工作场所不文明行为的普遍程度,以及沙特阿拉伯公立大学教职员工的工作场所不文明行为如何影响教职员工的工作满意度。研究结果显示,工作满意度与工作场所的不文明行为呈正相关。研究结果支持了一个假设,即沙特教职员工在工作场所的不文明行为可能会导致工作满意度降低。这些发现具有重要的政策意义。首先,沙特阿拉伯公立大学的管理部门应努力营造一种健康的工作环境,培养一种不容忍不文明行为的组织文化,所有员工都应积极劝阻这种行为。其次,组织可以通过执行明确的政策来定义工作场所的不文明行为,从而减轻工作场所的不文明行为。应制定对不文明行为零容忍的政策,并通过培训、咨询和必要的惩罚来努力培育文明的职场文化。
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引用次数: 0
Uncovering the Influence Mechanism between End-User Involvement and Product Usage in Public Procurement: A Service-Dominant Logic Perspective 公共采购中终端用户参与与产品使用的影响机制:服务主导的逻辑视角
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-10-30 DOI: 10.5539/par.v11n2p50
E. K. Anin, Henry Ataburo, Akwasi Adu Frimpong, Getrude Effah Ampong
End-user centric procurement practices, while receiving a growing scholarly and policy interest, lack solid theoretical and empirical foundations. Using service-dominant logic, this study seeks to uncover the influence mechanism between end-user involvement and product usage in public sector procurement. Primary data was gathered from 122 public organisations in a developing economy, Ghana. PROCESS macro for SPSS was used to estimate the study model. The findings suggest that end-user involvement is positively related to end-user satisfaction but not product usage. Additionally, the findings provide empirical support for our contention that the link between end-user involvement and end-user product usage is mediated by end-user satisfaction. This study adds to the end-user centric procurement literature by offering theoretical and empirical insights on the end-user satisfaction process that explains the relationship between end-user involvement and product usage.
以最终用户为中心的采购实践虽然受到越来越多的学术和政策关注,但缺乏坚实的理论和经验基础。本研究运用服务主导逻辑,试图揭示公共部门采购中终端用户参与与产品使用之间的影响机制。主要数据来自发展中经济体加纳的122个公共组织。使用SPSS的PROCESS宏来估计研究模型。研究结果表明,最终用户参与与最终用户满意度呈正相关,而与产品使用无关。此外,研究结果为我们的论点提供了实证支持,即最终用户参与和最终用户产品使用之间的联系是由最终用户满意度介导的。本研究通过提供最终用户满意度过程的理论和实证见解来解释最终用户参与与产品使用之间的关系,从而增加了以最终用户为中心的采购文献。
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引用次数: 0
Reasons for Reluctance to Participate in the Parliamentary Elections of the Nineteenth Parliament for the Year 2020 in the Jordanian Capital, Amman 不愿参加在约旦首都安曼举行的2020年第十九届议会选举的原因
IF 4.2 1区 管理学 Q1 Social Sciences Pub Date : 2022-10-30 DOI: 10.5539/par.v11n2p34
Ghazi Fanatel AL Atnah, A. Al-Qatawneh, Safia M. Jabali, A. Alyamani
This study aimed to reveal the reasons for the reluctance to participate in the parliamentary elections of the nineteenth parliament for the year 2020 in the Jordanian capital, Amman. A questionnaire was developed for this purpose, which included (30) items distributed over four dimensions, each dimension representing a general reason for the reluctance to participate in the parliamentary elections. The acceptable parameters of validity and reliability of the questionnaire were achieved. The questionnaire was applied to an available sample consisting of (1223) individuals who did not participate in the parliamentary elections in the Jordanian capital, Amman. The results of the study revealed that the most common reasons for reluctance to participate in the parliamentary elections of the nineteenth parliament for the year 2020 in the Jordanian capital, Amman, were "the reasons related to the candidates," while it came in the fourth and final rank domain: "the reasons related to the Corona pandemic." The results also showed that the most common reason for the reluctance to participate in the parliamentary elections related to voters was the fifth reason: "I did not find anyone to represent me in the parliament among the candidates." That the most common reason for the reluctance to participate in the parliamentary elections related to the candidates was the ninth reason: "The spread of corruption among members of the parliament in appointments and promotions". The most common reason for the reluctance to participate in the parliamentary elections related to the independent body was the reason (22), which states: "The independent body was unable to control candidates from using political money in the elections," and that the most common reason for refraining from participating in the parliamentary elections related to the Corona pandemic was the reason ( 29) and its text: "People's lack of commitment to health measures such as social distancing and wearing a mask." In light of the results of the current study, the researchers recommend finding effective formulas to ensure broader participation in the parliamentary elections, employing various social media to support and enhance participation in parliamentary elections, and tightening supervision and punishment to prevent the spread of practices related to political money, the existence of real and serious procedures to ensure the integrity of the elections, the development of awareness programs for the citizen on the basis for choosing a representative, the adoption of standards of morality, integrity and hard work of the candidate when voting, and conducting various studies on the issue of the reasons for reluctance to vote in parliamentary elections and their relationship to social, demographic and political variables.
本研究旨在揭示不愿参加2020年在约旦首都安曼举行的第19届议会选举的原因。为此目的编制了一份调查问卷,其中包括(30)个项目,分布在四个方面,每个方面代表不愿参加议会选举的一般原因。问卷达到了可接受的效度和信度参数。该问卷适用于未参加约旦首都安曼议会选举的(1223)个人的现有样本。研究结果显示,不愿参加2020年在约旦首都安曼举行的第十九届议会选举的最常见原因是“与候选人有关的原因”,而排名第四也是最后一个排名领域是“与冠状病毒大流行有关的原因”。调查结果还显示,与选民有关的不愿参加议会选举的最常见原因是第5个原因:“在候选人中没有找到代表我的人。”不愿参加与候选人有关的议会选举的最常见原因是第九个原因:"议会成员在任命和晋升方面腐败现象的蔓延"。不愿参加与独立机构有关的议会选举的最常见原因是理由(22),其中指出:"独立机构无法控制候选人在选举中使用政治资金",不愿参加与冠状病毒大流行有关的议会选举的最常见原因是理由(29)及其案文:“人们缺乏对保持社交距离和戴口罩等卫生措施的承诺。”根据目前的研究结果,研究人员建议找到有效的公式来确保更广泛地参与议会选举,利用各种社交媒体来支持和加强对议会选举的参与,加强监督和惩罚,以防止与政治金钱有关的做法的传播,存在真实和严肃的程序,以确保选举的完整性,在选择代表的基础上为公民制定意识方案,在投票时采用候选人的道德、诚信和努力标准,并就不愿在议会选举中投票的原因及其与社会、人口和政治变量的关系进行各种研究。
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引用次数: 0
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Journal of Public Administration Research and Theory
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