Avishai Benish, Noam Tarshish, Roni Holler, John Gal
This article contributes to the growing body of research on administrative burdens by providing a theoretically- and empirically-driven typology of governments’ burden reduction strategies. Despite the mounting interest in burden reduction, the literature still lacks a typology for systematically identifying and classifying such strategies. The article identifies three analytical dimensions of burden reduction: distributive (who bears the burden), intensiveness (what the level of burden is), and relational (how burden is experienced in bureaucratic encounters). Based on these dimensions, and drawing on a systematic analysis of the case of social security in Israel, we identify, define and characterize seven distinct strategies of burden reduction: shifting, sharing, discarding, simplifying, expediting, communicating, and respecting. The article concludes with a discussion of these strategies, their applicability, practical implications, and directions for the research agenda on burden reduction.
{"title":"Types of Administrative Burden Reduction Strategies: Who, What and How","authors":"Avishai Benish, Noam Tarshish, Roni Holler, John Gal","doi":"10.1093/jopart/muad028","DOIUrl":"https://doi.org/10.1093/jopart/muad028","url":null,"abstract":"This article contributes to the growing body of research on administrative burdens by providing a theoretically- and empirically-driven typology of governments’ burden reduction strategies. Despite the mounting interest in burden reduction, the literature still lacks a typology for systematically identifying and classifying such strategies. The article identifies three analytical dimensions of burden reduction: distributive (who bears the burden), intensiveness (what the level of burden is), and relational (how burden is experienced in bureaucratic encounters). Based on these dimensions, and drawing on a systematic analysis of the case of social security in Israel, we identify, define and characterize seven distinct strategies of burden reduction: shifting, sharing, discarding, simplifying, expediting, communicating, and respecting. The article concludes with a discussion of these strategies, their applicability, practical implications, and directions for the research agenda on burden reduction.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2023-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139050897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Reviewer acknowledgements for Public Administration Research, Vol. 12, No. 2, 2023.
《公共管理研究》第12卷第2期，2023年。
{"title":"Reviewer Acknowledgements for Public Administration Research, Vol. 12, No. 2","authors":"Gabriel Tai","doi":"10.5539/par.v12n2p69","DOIUrl":"https://doi.org/10.5539/par.v12n2p69","url":null,"abstract":"Reviewer acknowledgements for Public Administration Research, Vol. 12, No. 2, 2023.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136158156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Conflict is the forgotten sibling of collaborative governance. Variably framed as an alternative to collaboration, a contextual feature shaping interpersonal interactions, or an obstacle to be overcome via deliberation, conflict lurks in the background of discourse about collaboration. However, few theories of collaboration directly address the role of conflict, and those that do focus on conflict as a macro-scale phenomenon, characteristic of a governance forum or participating organizations. Given the importance of short term, person-to-person interactions in shaping the overall trajectory of collaborative dynamics and outcomes, a micro-scale analysis of collaborative conflict is warranted. This paper develops a framework for evaluating the role of micro-scale conflict in collaborative governance, drawing on the case of negotiations to relicense hydropower dams in the Central Valley of California, USA. Data sources include four years of meeting observations, interviews with participating stakeholders, and written comments submitted during the process. The work first classifies all instances of disagreement observed during the negotiations to develop a typology of micro-scale conflict. It then compares differences in the frequency, type, and management of disagreements in high and low collaboration relicensings to explore the interaction between conflict dynamics and overall collaborative approach. In the high collaboration case, interpersonal disagreements occurred frequently, were more dynamic and mutable over time, and served to elaborate and refine management approaches. By evaluating conflict dynamics that occur at the scale of an individual interaction and the positive and negative roles they play in shaping collaborative outcomes, this research moves conflict from being a static barrier or contextual factor to a dynamic ingredient that can be managed to shape policy outcomes.
{"title":"An analysis of micro-scale conflict in collaborative governance","authors":"Nicola Ulibarri","doi":"10.1093/jopart/muad025","DOIUrl":"https://doi.org/10.1093/jopart/muad025","url":null,"abstract":"Conflict is the forgotten sibling of collaborative governance. Variably framed as an alternative to collaboration, a contextual feature shaping interpersonal interactions, or an obstacle to be overcome via deliberation, conflict lurks in the background of discourse about collaboration. However, few theories of collaboration directly address the role of conflict, and those that do focus on conflict as a macro-scale phenomenon, characteristic of a governance forum or participating organizations. Given the importance of short term, person-to-person interactions in shaping the overall trajectory of collaborative dynamics and outcomes, a micro-scale analysis of collaborative conflict is warranted. This paper develops a framework for evaluating the role of micro-scale conflict in collaborative governance, drawing on the case of negotiations to relicense hydropower dams in the Central Valley of California, USA. Data sources include four years of meeting observations, interviews with participating stakeholders, and written comments submitted during the process. The work first classifies all instances of disagreement observed during the negotiations to develop a typology of micro-scale conflict. It then compares differences in the frequency, type, and management of disagreements in high and low collaboration relicensings to explore the interaction between conflict dynamics and overall collaborative approach. In the high collaboration case, interpersonal disagreements occurred frequently, were more dynamic and mutable over time, and served to elaborate and refine management approaches. By evaluating conflict dynamics that occur at the scale of an individual interaction and the positive and negative roles they play in shaping collaborative outcomes, this research moves conflict from being a static barrier or contextual factor to a dynamic ingredient that can be managed to shape policy outcomes.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Katie Zuber, Patricia Strach, Elizabeth Pérez-Chiqués
Administrative burden research disproportionately examines micro-level burdens on clients claiming benefits from public agencies. Yet we know little about meso-level burdens on third-party providers making up the submerged state—private actors working on behalf of a public purpose—and what effect these burdens have on services. We draw on interviews, participant observation, and focus groups with substance-use disorder (SUD) service providers to map provider burdens and how they affect services that third parties offer. We supplement the provider perspective with data from clients and their families about their experience with services. We find that providers face significant administrative burdens resulting from federal and state policy; that these burdens affect the quality of the services they are able to offer; and, ultimately, that burdens on providers can trickle down to become burdens on clients. Our research has implications for how we understand administrative burdens, the solutions best suited to reducing them, and the role of burdens as a form of hidden politics in the submerged state.
{"title":"Trickle-Down Burdens: The Effect of Provider Burdens on Clients’ Experience","authors":"Katie Zuber, Patricia Strach, Elizabeth Pérez-Chiqués","doi":"10.1093/jopart/muad024","DOIUrl":"https://doi.org/10.1093/jopart/muad024","url":null,"abstract":"Administrative burden research disproportionately examines micro-level burdens on clients claiming benefits from public agencies. Yet we know little about meso-level burdens on third-party providers making up the submerged state—private actors working on behalf of a public purpose—and what effect these burdens have on services. We draw on interviews, participant observation, and focus groups with substance-use disorder (SUD) service providers to map provider burdens and how they affect services that third parties offer. We supplement the provider perspective with data from clients and their families about their experience with services. We find that providers face significant administrative burdens resulting from federal and state policy; that these burdens affect the quality of the services they are able to offer; and, ultimately, that burdens on providers can trickle down to become burdens on clients. Our research has implications for how we understand administrative burdens, the solutions best suited to reducing them, and the role of burdens as a form of hidden politics in the submerged state.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2023-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164894","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Based on a systematic review of 119 articles and working papers, we provide an overview of how administrative burdens in citizen-state interactions have been studied since the inception of the research agenda in 2012. We develop a new and comprehensive model of how key concepts in the framework are related, assess the evidence of the causal relationships proposed by the model, and discuss where more evidence is needed. Empirical research supports conventional claims that burdens are consequential, distributive, and constructed. However, the literature has moved further by (1) demonstrating that factors such as frontline service delivery and government communication influence experiences of burdens; (2) highlighting how factors beyond ideology influence constructions of burdens; (3) introducing the burden tolerance concept; (4) illustrating that experiences of burden influence policymakers’ and members of the publics’ burden tolerance. Based on the review, we propose an agenda for future administrative burden research. We call for studies linking experiences of burden to outcomes such as democratic behavior and take-up, and for studies connecting policymakers’ burden tolerance to actual state actions. Moreover, we argue that future studies should use qualitative methods to further explore the nature of burdens from the perspective of citizens, rely on experimental methods to establish causal links between state actions and experiences of burden, and compare burdens across contexts. Further, empirical studies should examine the tradeoffs between legitimacy and experiences of burden, and how actors outside the citizen-state interaction may influence experiences of administrative burden.
{"title":"Administrative Burden in Citizen-State Interactions: A Systematic Literature Review","authors":"Aske Halling, Martin Bækgaard","doi":"10.1093/jopart/muad023","DOIUrl":"https://doi.org/10.1093/jopart/muad023","url":null,"abstract":"Based on a systematic review of 119 articles and working papers, we provide an overview of how administrative burdens in citizen-state interactions have been studied since the inception of the research agenda in 2012. We develop a new and comprehensive model of how key concepts in the framework are related, assess the evidence of the causal relationships proposed by the model, and discuss where more evidence is needed. Empirical research supports conventional claims that burdens are consequential, distributive, and constructed. However, the literature has moved further by (1) demonstrating that factors such as frontline service delivery and government communication influence experiences of burdens; (2) highlighting how factors beyond ideology influence constructions of burdens; (3) introducing the burden tolerance concept; (4) illustrating that experiences of burden influence policymakers’ and members of the publics’ burden tolerance. Based on the review, we propose an agenda for future administrative burden research. We call for studies linking experiences of burden to outcomes such as democratic behavior and take-up, and for studies connecting policymakers’ burden tolerance to actual state actions. Moreover, we argue that future studies should use qualitative methods to further explore the nature of burdens from the perspective of citizens, rely on experimental methods to establish causal links between state actions and experiences of burden, and compare burdens across contexts. Further, empirical studies should examine the tradeoffs between legitimacy and experiences of burden, and how actors outside the citizen-state interaction may influence experiences of administrative burden.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2023-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Civil Service is a critical component of a country's governance structure, and responsible for implementing government policies and delivering public services, and Bangladesh is not an exception to this. In the parliamentary democracy, ministers lay down policy, and the 'civil servants', which are often termed as 'bureaucrats' carry it out, therefore, successful delivery of services by the bureaucrats remains an inevitable pre-requisite to ensure good governance in a country. After the emergence of Bangladesh through a blood-shedding political turmoil in 1971, the country is gradually improving in terms of her political stability and good governance, though the trend of such improvement is not always seen stable in the true sense due to some factors, i.e. lack of political will and commitment, in absence of transparency and accountability, 'push and pull' factor among the civil servants, lack of powerful and effective regulatory board, and so on that hinder its effectiveness and contribute to poor governance, and corruption that undermine public trust in government institutions, leading to social unrest and economic stagnation. To address these challenges for promoting economic growth, reducing poverty, and ensuring that citizens have access to quality public services, government needs to take a holistic approach that includes reducing political interference, establishing clear mechanisms for accountability and transparency, providing greater autonomy to civil servants, and conducting regular training programs. This study aims to identify some of the major challenges currently prevailing in the Bangladesh Civil Service and prescribe some recommendations that may help ensure quality public services in the country.
{"title":"Challenges Prevailing in Bangladesh Civil Service: A Brief Analysis","authors":"Mengzhong Zhang, Biswanath Bhattacharjee","doi":"10.5539/par.v12n2p59","DOIUrl":"https://doi.org/10.5539/par.v12n2p59","url":null,"abstract":"Civil Service is a critical component of a country's governance structure, and responsible for implementing government policies and delivering public services, and Bangladesh is not an exception to this. In the parliamentary democracy, ministers lay down policy, and the 'civil servants', which are often termed as 'bureaucrats' carry it out, therefore, successful delivery of services by the bureaucrats remains an inevitable pre-requisite to ensure good governance in a country. After the emergence of Bangladesh through a blood-shedding political turmoil in 1971, the country is gradually improving in terms of her political stability and good governance, though the trend of such improvement is not always seen stable in the true sense due to some factors, i.e. lack of political will and commitment, in absence of transparency and accountability, 'push and pull' factor among the civil servants, lack of powerful and effective regulatory board, and so on that hinder its effectiveness and contribute to poor governance, and corruption that undermine public trust in government institutions, leading to social unrest and economic stagnation. To address these challenges for promoting economic growth, reducing poverty, and ensuring that citizens have access to quality public services, government needs to take a holistic approach that includes reducing political interference, establishing clear mechanisms for accountability and transparency, providing greater autonomy to civil servants, and conducting regular training programs. This study aims to identify some of the major challenges currently prevailing in the Bangladesh Civil Service and prescribe some recommendations that may help ensure quality public services in the country.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135696264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study examined the impact of monitoring and evaluation (M&E) on the promotion of good governance in public institutions. The main objectives were to evaluate how accountability, management decision-making, and organizational learning contribute to good governance. The research design used for this study was correlational, with data collected through a questionnaire administered to 115 respondents from the Ministry of Interior, Federal Affairs, and Reconciliation. Data analysis was conducted using SPSS software, revealing that accountability, management decision-making, and organizational learning as M&E tools play a significant role in advancing good governance within public institutions. However, these three M&E elements only demonstrate a moderate positive correlation with good governance. In conclusion, it is evident that M&E can serve as a crucial catalyst for promoting effective practices of good governance within public institutions. Moreover, this text underscores the imperative for the institutionalization, financing, and strategic placement of monitoring and evaluation (M&E) in order to fully capitalize on its capabilities. The investigation proposes that M&E should transcend being a mere tool for meeting regulatory obligations and should instead be integrated into policy formulation, planning procedures, and service provision. By doing so, organizations can acquire valuable perspectives into their endeavors and achievements that will inform judicious decision-making based on solid evidence.
{"title":"Role of Effective Monitoring and Evaluation in Promoting Good Governance in Public Institutions","authors":"Nor Ali Mohamed, Dayah Abdi Kulmie","doi":"10.5539/par.v12n2p48","DOIUrl":"https://doi.org/10.5539/par.v12n2p48","url":null,"abstract":"This study examined the impact of monitoring and evaluation (M&E) on the promotion of good governance in public institutions. The main objectives were to evaluate how accountability, management decision-making, and organizational learning contribute to good governance. The research design used for this study was correlational, with data collected through a questionnaire administered to 115 respondents from the Ministry of Interior, Federal Affairs, and Reconciliation. Data analysis was conducted using SPSS software, revealing that accountability, management decision-making, and organizational learning as M&E tools play a significant role in advancing good governance within public institutions. However, these three M&E elements only demonstrate a moderate positive correlation with good governance. In conclusion, it is evident that M&E can serve as a crucial catalyst for promoting effective practices of good governance within public institutions. Moreover, this text underscores the imperative for the institutionalization, financing, and strategic placement of monitoring and evaluation (M&E) in order to fully capitalize on its capabilities. The investigation proposes that M&E should transcend being a mere tool for meeting regulatory obligations and should instead be integrated into policy formulation, planning procedures, and service provision. By doing so, organizations can acquire valuable perspectives into their endeavors and achievements that will inform judicious decision-making based on solid evidence.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135344730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alan Zarychta, Michelle E Benedum, Emily Sanchez, Krister P Andersson
Abstract Decentralization reform has both advantages and risks. Bringing service delivery “closer to the people” can improve information flows and strengthen accountability, but it may also leave systems vulnerable to elite capture and corruption by municipal government officials. While past research has acknowledged the possibility of corruption under decentralization, relatively little work has connected those risks to features of these reforms or specific local institutional arrangements. To explore the conditions that can help mitigate the risks of corruption under decentralization, we study the case of health sector reform in Honduras where municipal governments, associations, and NGOs each serve as intermediary-managing organizations under a common decentralized health service delivery model. We argue that three types of institutional arrangements reflecting local accountability practices serve as checks on the authority granted through decentralization and can help guard against corruption: external supervision, civil society engagement, and public participation. Empirically, we draw on data from more than 600 street-level bureaucrats, valuable but under-utilized informants about municipal corruption, across a matched sample of 65 municipalities with contrasting forms of administration. We find that reported corruption is highest under decentralization led by municipal governments, as compared to association- or NGO-led varieties. Both external supervision and civil society engagement help attenuate the positive association between decentralization and corruption, but public participation does not. Overall, this research highlights the importance of considering reform features and local conditions when designing policies to help manage risks and support effective social sector decentralization.
{"title":"Decentralization and corruption in public service delivery: Local institutional arrangements that can help reduce governance risks","authors":"Alan Zarychta, Michelle E Benedum, Emily Sanchez, Krister P Andersson","doi":"10.1093/jopart/muad022","DOIUrl":"https://doi.org/10.1093/jopart/muad022","url":null,"abstract":"Abstract Decentralization reform has both advantages and risks. Bringing service delivery “closer to the people” can improve information flows and strengthen accountability, but it may also leave systems vulnerable to elite capture and corruption by municipal government officials. While past research has acknowledged the possibility of corruption under decentralization, relatively little work has connected those risks to features of these reforms or specific local institutional arrangements. To explore the conditions that can help mitigate the risks of corruption under decentralization, we study the case of health sector reform in Honduras where municipal governments, associations, and NGOs each serve as intermediary-managing organizations under a common decentralized health service delivery model. We argue that three types of institutional arrangements reflecting local accountability practices serve as checks on the authority granted through decentralization and can help guard against corruption: external supervision, civil society engagement, and public participation. Empirically, we draw on data from more than 600 street-level bureaucrats, valuable but under-utilized informants about municipal corruption, across a matched sample of 65 municipalities with contrasting forms of administration. We find that reported corruption is highest under decentralization led by municipal governments, as compared to association- or NGO-led varieties. Both external supervision and civil society engagement help attenuate the positive association between decentralization and corruption, but public participation does not. Overall, this research highlights the importance of considering reform features and local conditions when designing policies to help manage risks and support effective social sector decentralization.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135534370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Many low-income households in the US miss out on social safety net benefits because of the information, compliance, and psychological costs associated with take-up of government assistance. Yet, the empirical evidence on the impact of learning and psychological costs on take-up, and how to reduce them, is mixed. Leaning on an administrative burden framework, this paper measures the role of reducing learning costs and stigma on demand for rental assistance in two field experiments (N = 117,073) conducted in two US cities. We find that providing information about emergency rental assistance increased program application requests by 52% compared to a no-communication control group. Moreover, subtle framing changes aimed at destigmatizing rental assistance increased engagement with the communication by 36% and increased application requests by about 18% relative to an information-only group, with potentially larger effects for renters of color. In two subsequent online experiments (N = 1,258), we document that the destigmatizing framing reduces internalized stigma, without affecting perceptions of the program itself.
{"title":"Improving delivery of the social safety net: The role of stigma","authors":"Jessica Lasky-Fink, Elizabeth Linos","doi":"10.1093/jopart/muad021","DOIUrl":"https://doi.org/10.1093/jopart/muad021","url":null,"abstract":"Many low-income households in the US miss out on social safety net benefits because of the information, compliance, and psychological costs associated with take-up of government assistance. Yet, the empirical evidence on the impact of learning and psychological costs on take-up, and how to reduce them, is mixed. Leaning on an administrative burden framework, this paper measures the role of reducing learning costs and stigma on demand for rental assistance in two field experiments (N = 117,073) conducted in two US cities. We find that providing information about emergency rental assistance increased program application requests by 52% compared to a no-communication control group. Moreover, subtle framing changes aimed at destigmatizing rental assistance increased engagement with the communication by 36% and increased application requests by about 18% relative to an information-only group, with potentially larger effects for renters of color. In two subsequent online experiments (N = 1,258), we document that the destigmatizing framing reduces internalized stigma, without affecting perceptions of the program itself.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2023-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marc Esteve, Juan Carlos Garrido-Rodríguez, Alice Moore, Christian Schuster, José Luis Zafra Gómez
How does contracting out affect service performance? Evidence to date is mixed. We argue that this is partially due to prior studies focusing often on whether – not how – services are contracted. Yet, how services are contracted matters. In particular, we argue that whether users pay user fees for services to contractors affects efficiency. Where they do, contractor revenue depends on user satisfaction and contractors face incentives to provide quality services to users to retain revenue. Where, by contrast, governments fund services, information asymmetry about the quality of services users receive allows contractors to shirk quality. The assertion is substantiated by empirical evidence derived from a comprehensive analysis of conditional efficiency within the water supply services across 2,111 municipalities in Spain, employing a two-stage Conditional Order-M Data Panel estimation. Our results show that contracting out where users pay service fees and thus have incentives to hold contractors accountable outperforms contracting out without user fees in quality-adjusted service provision.
{"title":"Assessing the Effects of User Accountability in Contracting Out","authors":"Marc Esteve, Juan Carlos Garrido-Rodríguez, Alice Moore, Christian Schuster, José Luis Zafra Gómez","doi":"10.1093/jopart/muad020","DOIUrl":"https://doi.org/10.1093/jopart/muad020","url":null,"abstract":"How does contracting out affect service performance? Evidence to date is mixed. We argue that this is partially due to prior studies focusing often on whether – not how – services are contracted. Yet, how services are contracted matters. In particular, we argue that whether users pay user fees for services to contractors affects efficiency. Where they do, contractor revenue depends on user satisfaction and contractors face incentives to provide quality services to users to retain revenue. Where, by contrast, governments fund services, information asymmetry about the quality of services users receive allows contractors to shirk quality. The assertion is substantiated by empirical evidence derived from a comprehensive analysis of conditional efficiency within the water supply services across 2,111 municipalities in Spain, employing a two-stage Conditional Order-M Data Panel estimation. Our results show that contracting out where users pay service fees and thus have incentives to hold contractors accountable outperforms contracting out without user fees in quality-adjusted service provision.","PeriodicalId":48366,"journal":{"name":"Journal of Public Administration Research and Theory","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2023-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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