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“The eyes and ears of the railway”: How frontline workers uphold safety through their occupational expertise and embodied epistemic authority “铁路的眼睛和耳朵”:一线工人如何通过他们的职业技能和体现的认知权威来维护安全
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-05-05 DOI: 10.1177/00187267251335859
Daniel Fisher, Daisy Chung
Frontline workers who occupy public-facing, non-managerial roles are critical to the ongoing sociotechnical accomplishment of safety in complex systems, yet their role is often overlooked in relation to organizational safety programs, protocols, and training. In this paper, we examine how frontline workers make judgments about potential hazards during routine work and how they respond to organizational directives that contravene their expertise. Drawing on interviews with train drivers working for private franchises in the United Kingdom, our findings show how frontline workers’ safety culture and unique embodied knowledge constitute their epistemic authority which ultimately supports robust safety voice and listening in a complex sociotechnical system. We show how train drivers are subject to extensive organizational controls that are meant to realize safety, but that in practice these controls are insufficient for responding to the incidents that occur on the tracks. These findings offer insight into how frontline workers draw on occupational authority to uphold a societal mandate for safety.
在复杂的系统中,从事面向公众的非管理角色的一线工作者对持续的社会技术安全成就至关重要,然而他们的角色在组织安全计划、协议和培训方面经常被忽视。在本文中,我们研究了一线员工如何在日常工作中对潜在危险做出判断,以及他们如何应对与他们的专业知识相抵触的组织指令。通过对英国私人特许经营的火车司机的访谈,我们的研究结果表明,一线工人的安全文化和独特的具体化知识如何构成他们的认知权威,最终支持在复杂的社会技术系统中强有力的安全声音和倾听。我们展示了火车司机如何受到广泛的组织控制,这些控制旨在实现安全,但在实践中,这些控制不足以应对发生在轨道上的事故。这些发现让我们深入了解一线工人如何利用职业权威来维护社会对安全的要求。
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引用次数: 0
A balanced view of supervisory family support: Effects on gratitude, indebtedness, and job crafting behaviors 管理家庭支持的平衡观点:对感恩、负债和工作创造行为的影响
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-04-22 DOI: 10.1177/00187267251332465
Lusi Wu, Matthew B Perrigino, Hongzhi Chen
Despite resource-based theories espousing the virtues of supervisory family support (SFS), we question the definitiveness of an oversimplified assumption that receiving SFS is a beneficial, positive experience. We develop a model based on appraisal theories of emotion, with results from two experimental studies and a multi-wave survey study supporting our notion of the need for a more balanced view. First, SFS is positively linked to employees’ feelings of gratitude (a positive emotion) and indebtedness (a negative emotion). Second, gratitude mediates the link between SFS and approach job crafting. Yet—arguing that a key feature of SFS is that it empowers employees to temporarily disengage or withdraw from some work-related tasks—we also find that indebtedness mediates the link between SFS and avoidance job crafting. Third, considering employees’ work-family conflict (WFC) as a contextual factor that moderates the effects of SFS, we find that WFC conditions the indirect effect of SFS on avoidance job crafting via indebtedness. With these insights, our balanced view of SFS offers a more comprehensive assessment of employees’ lived experiences associated with the receipt of SFS.
尽管基于资源的理论支持管理家庭支持(SFS)的优点,但我们质疑接受SFS是一种有益的、积极的体验的过度简化假设的确定性。我们开发了一个基于情感评价理论的模型,两个实验研究和一个多波调查研究的结果支持我们需要一个更平衡的观点。首先,SFS与员工的感恩情绪(积极情绪)和负债情绪(消极情绪)呈正相关。其次,感恩调节了SFS和方法工作制作之间的联系。然而,我们认为SFS的一个关键特征是它授权员工暂时脱离或退出一些与工作相关的任务,我们还发现负债调节了SFS和回避工作制作之间的联系。第三,考虑到员工的工作家庭冲突(WFC)作为一个调节工作家庭冲突效应的背景因素,我们发现工作家庭冲突调节了工作家庭冲突对通过负债逃避工作的间接影响。有了这些见解,我们对SFS的平衡观点提供了一个更全面的评估员工与接受SFS相关的生活经历。
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引用次数: 0
Wrinkle of change? The reproduction of executive age profiles across CEO succession episodes 变化的皱纹?在CEO接班过程中高管年龄概况的再现
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-04-19 DOI: 10.1177/00187267251327955
Mariano LM Heyden, Heidi M Wechtler, Sebastiaan van Doorn
We examine the reproduction of executive age profiles across chief executive officer (CEO) succession episodes. Counter to the trend of the general workforce becoming more age-diverse, executives appear to have become more age homogenous and increasingly older at appointment. This is despite increasing frequency of CEO succession episodes, which represent opportunities for demographic change at the top. Combining insights from upper echelons theory, homosocial reproduction theory, and executive succession research, we examine age homophily as an underexamined response to appease some of the disruptiveness surrounding CEO succession episodes. Exploiting CEO succession as a theoretical context for change and an empirical identification strategy, we construct a sample of 391 successions in 297 Standard and Poor’s 500 index companies from 2000 to 2020 and apply a hierarchical linear modeling specification to test hypotheses. We find general support for the notion that age profiles of departing CEOs and incumbent top management teams (TMTs) tend to be reproduced across succession episodes. However, some intriguing patterns emerge when accounting for the origin of the incoming CEO. Notably, some of these general tendencies may be reinforced under outsider CEO successors—counter to the usual expectation for upheaval prompted by outside CEO appointments. We discuss implications for theory and practice.
我们研究了首席执行官(CEO)继任过程中的高管年龄再现情况。与一般劳动力年龄更加多样化的趋势相反,高管的年龄似乎更加单一,而且在任命时年龄越来越大。尽管首席执行官继任的频率越来越高,但这并不代表高层人口结构发生了变化。结合上层建筑理论、同质社会再生产理论和高管继任研究的观点,我们研究了年龄同质现象,认为这是一种未被充分研究的应对措施,可以缓解 CEO 继任事件带来的一些干扰。利用首席执行官继任作为变革的理论背景和实证识别策略,我们构建了 2000 年至 2020 年期间 297 家标准普尔 500 指数公司的 391 个继任样本,并应用分层线性建模规范来检验假设。我们发现,离任首席执行官和现任高层管理团队(TMT)的年龄特征往往会在各继任事件中重现,这一观点得到了普遍支持。然而,当考虑到新任首席执行官的出身时,我们发现了一些耐人寻味的模式。值得注意的是,在外部首席执行官继任者的领导下,其中一些普遍趋势可能会得到加强--这与外部首席执行官任命引发动荡的通常预期相反。我们将讨论这对理论和实践的影响。
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引用次数: 0
Capturing a moving target: Developing research on and with AI for Human Relations 捕捉移动目标:发展人工智能在人际关系方面的研究
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-04-12 DOI: 10.1177/00187267251332075
Jakob Stollberger, Smriti Anand, Penny Dick
Artificial intelligence (AI) has become part and parcel of scientific knowledge production since the latest iterations of generative AI models (e.g., ChatGPT, DeepSeek, Claude, or Gemini) became widely available. Given AI has rapidly evolved since the initial release of ChatGPT in 2022, researching how AI’s capabilities impact organizations and how researchers make use of AI tools can be likened to a moving target. In this editorial essay, we explore the implications of the introduction of AI in the context of academic research, both as the subject of investigation (i.e., research on AI) and as a research tool to facilitate academic writing, data generation, or the peer review process (i.e., research with AI). Specifically, concerning research on AI, we consider issues around clarity regarding both existing definitions and concepts in the AI literature and how these are influenced by the rapid technological evolution of AI’s capabilities. In regard to research with AI, we reflect on the advantages and disadvantages of the use of AI as a research tool and discuss the Human Relations AI Usage Policy . Overall, our aim is not to be overly prescriptive on how to conduct research on and with AI but to encourage authors to reflect on how to best capture AI as a moving target in the context of their research endeavors.
自从最新迭代的生成式人工智能模型(如 ChatGPT、DeepSeek、Claude 或 Gemini)广泛应用以来,人工智能(AI)已成为科学知识生产的重要组成部分。鉴于自 ChatGPT 于 2022 年首次发布以来,人工智能发展迅速,研究人工智能的能力如何影响组织以及研究人员如何利用人工智能工具可以说是一个移动的目标。在这篇社论文章中,我们将探讨在学术研究背景下引入人工智能的影响,既包括作为研究对象(即关于人工智能的研究)的人工智能,也包括作为促进学术写作、数据生成或同行评审过程的研究工具(即使用人工智能的研究)的人工智能。具体来说,关于人工智能研究,我们会考虑人工智能文献中现有定义和概念的清晰度问题,以及这些定义和概念如何受到人工智能能力快速技术演进的影响。在人工智能研究方面,我们思考了使用人工智能作为研究工具的利弊,并讨论了 "人际关系人工智能使用政策"。总之,我们的目的不是对如何开展人工智能研究和使用人工智能进行过多的规定,而是鼓励作者思考如何在其研究工作中将人工智能作为一个移动目标进行最佳捕捉。
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引用次数: 0
Are night owls more robust to commuting? The role of chronotypes in commuting 夜猫子是否更适合通勤?时型在通勤中的作用
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-04-04 DOI: 10.1177/00187267251324848
Wen Wu, Dan Ni, Christopher M. Barnes, Shaoxue Wu, Xianting Peng, Xiaoke Cheng, Zhuyan Yu
Many employees spend a significant portion of their workday commuting to and from work, albeit with considerable day-to-day variability in those commutes. Based on the time-scarcity perspective, scholars have reached a consensus that time spent commuting is generally draining for employees. This raises an important question: Do all employees have negative reactions to longer commuting times? Challenging this view, we use a temporally based chronotype fit perspective to argue that time spent commuting is less fatiguing for some people compared to others. We propose that at the within-person level, morning (evening) commuting time negatively relates to work (family) role performance via fatigue at work (home). The chronotype moderates the within-individual effects of time spent commuting on fatigue and performance at work and home. The harmful effects of time spent commuting on fatigue and performance are attenuated for persons with a biological preference for evening activity. These effects stand in contrast to previous research that predicted workplace advantages for those individuals with a biological preference for morning activity. We also propose the spillover effects of fatigue at work on fatigue at home and of work role performance on family role performance. Two experience sampling method surveys largely support our hypotheses.
许多员工每天花在上下班路上的时间相当大,尽管这些通勤时间每天都有很大的变化。基于时间稀缺的观点,学者们已经达成共识,通勤时间对员工来说通常是一种消耗。这就提出了一个重要的问题:是不是所有员工都对更长的通勤时间有负面反应?为了挑战这一观点,我们采用了一种基于时间的时型契合度视角,认为与其他人相比,通勤时间对某些人来说不那么疲劳。我们提出,在个人层面上,早上(晚上)通勤时间与工作(家庭)角色绩效负相关,因为工作(家庭)疲劳。时间类型调节了通勤时间对工作和家庭中的疲劳和表现的个人内部影响。对于那些天生喜欢晚上活动的人来说,通勤时间对疲劳和表现的有害影响会减弱。这些影响与之前的研究相反,之前的研究预测,那些生理上偏爱早晨活动的人在工作场所更有优势。我们还提出了工作疲劳对家庭疲劳的溢出效应,以及工作角色绩效对家庭角色绩效的溢出效应。两次经验抽样法调查在很大程度上支持了我们的假设。
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引用次数: 0
Theorizing the processes and practices of entrepreneuring at work 将工作中的创业过程和实践理论化
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-03-30 DOI: 10.1177/00187267251328865
Claire Champenois, Dimo Dimov, Silvia Gherardi, Daniel Hjorth, Neil Aaron Thompson
As the boundaries of ‘work’ extend to include work that adapts to or brings about new organization, social value and alternative futures, it intersects with entrepreneurship studies in intriguing yet under-developed ways. This special issue focuses on developing this intersection by advancing process and practice theory research on entrepreneuring. Entrepreneuring is a concept that captures the processuality and relationality of entrepreneurship, and its emancipatory potential, that occurs amidst existing organizational conditions of work. Entrepreneuring thus poses hitherto missing questions relating to how new forms of work are actually enacted in concrete practices, the tensions from which it emerges and that it triggers, the ambivalence it conveys, and the metamorphoses it goes through. In turn, entrepreneuring conceives of work as fluid and permeated by open-ended possibility, providing space for scholars of entrepreneurship, work and organization to come together to ‘imagining-with’ practitioners alternative political, social, technological and ecological futures that have yet to come into being. The articles in this special issue illuminate the various processes and practices of entrepreneuring at work and provide novel conceptualizations, vocabularies and methodologies that can advance this budding but increasingly important domain of research and practice.
随着“工作”的界限扩展到包括适应或带来新组织、社会价值和替代未来的工作,它以有趣但不发达的方式与创业研究交叉。本期特刊着重通过推进创业过程与实践理论研究来发展这一交叉点。创业是一个概念,它抓住了创业的过程性和关系性,以及它在现有组织工作条件下的解放潜力。因此,创业提出了迄今为止尚未解决的问题,这些问题涉及到新形式的工作是如何在具体实践中实际实施的,它产生并引发的紧张局势,它所传达的矛盾心理,以及它所经历的蜕变。反过来,创业将工作视为流动的,充满了无限的可能性,为研究创业、工作和组织的学者提供了空间,让他们与实践者一起“想象”尚未形成的另类政治、社会、技术和生态未来。本期特刊的文章阐明了工作中创业的各种过程和实践,并提供了新颖的概念、词汇和方法,可以推进这一萌芽但日益重要的研究和实践领域。
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引用次数: 0
A processual perspective on alternative organization: Reorienting critical research through a study of two political parties 替代组织的过程视角:通过对两个政党的研究重新定位批判性研究
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-03-04 DOI: 10.1177/00187267251322053
Emil Husted, Erik Mygind du Plessis, Sara Dahlman
This article reorients Critical Management Studies (CMS) literature on alternative organization by proposing a processual perspective that relies on Foucault’s concept of ‘critique’ and Mathiesen’s notion of ‘the unfinished’. Rejecting the predefined and normative conception of alternativity that guides much CMS literature, we suggest viewing alternatives as constituted through ever-changing processes of making and breaking dominant orders. This perspective moves the study of alternatives forward by allowing researchers to discover alternativity in unexpected places and appreciate the constitutive intertwinement of ‘the alternative’ and ‘the mainstream’. Most importantly, however, it helps us study the organizational evolution of alternatives and their ongoing struggle to remain deviant. We demonstrate the analytical utility of our approach through a comparative study of two political parties: Independents for Frome (IfF) in the UK and Alternativet in Denmark. Building on this analysis, we explore how and why one organization appears to be thriving while the other seems moribund. We further outline three ‘liberating tactics’ that alternatives may use to remain unfinished and thus alternative: reiteration, compartmentalization, and alliancing. In conclusion, we discuss what it might mean to study alternatives in a processual manner and point to future avenues of research.
本文通过提出一个依赖于福柯的“批判”概念和马蒂森的“未完成”概念的过程视角,重新定位了批判性管理研究(CMS)关于替代组织的文献。拒绝预先定义和规范的替代概念,指导许多CMS文献,我们建议将替代视为通过不断变化的过程构成的,这些过程是建立和打破主导秩序的。这一视角通过允许研究者在意想不到的地方发现替代性,并欣赏“替代”和“主流”的构成交织,推动了替代研究的向前发展。然而,最重要的是,它帮助我们研究替代方案的组织演变,以及它们为保持偏差而进行的持续斗争。我们通过对两个政党的比较研究证明了我们方法的分析效用:英国的独立民主党(IfF)和丹麦的另类选择党(alternative)。在此分析的基础上,我们探讨了一个组织如何以及为什么看起来蓬勃发展,而另一个组织似乎奄奄一息。我们进一步概述了三种“解放策略”,替代方案可能会使用这些策略来保持未完成,因此是替代方案:重申、划分和联盟。最后,我们讨论了以过程的方式研究替代方案可能意味着什么,并指出了未来的研究途径。
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引用次数: 0
Trickling out effects of abusive supervision: A social information processing perspective 滥用监督的涓滴效应:社会信息处理视角
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-02-28 DOI: 10.1177/00187267251317444
Hussain Tariq, Abdul Karim Khan, Wayne A Hochwarter, Michael Muchiri, Mayowa T Babalola
Can an employee rationalize their supervisory abuse to the point where sabotaging customers seems justified? Drawing from the social information processing theory perspective, we introduce three distinct types of supervisor–supervisee dyadic cognitive influences (i.e. attention-shifting, role-sending, and role-modeling mechanisms) to explain the trickle-out effects of abusive supervision on customers. We hypothesized that an abused employee’s perception of acceptability of norm violations, role ambiguity, and role-modeling influence mediates the effects of abusive supervision on customer-directed sabotage. Furthermore, we developed a process-moderated mediation model to explain how different levels of psychological and physical proximity shape these effects. Across two studies in distinct face-to-face service contexts, we found that the perceived acceptability of norm violations (Study 2), role ambiguity (Study 1 and Study 2), and role-modeling influence (Study 1 and Study 2) trickle out the effects of abusive supervision on customers. Interestingly, these trickle-out effects via role ambiguity and role-modeling influence are intensified when employees are psychologically close to their supervisor but physically distant from customers, but under these moderation mediation conditions, the trickle-out effect via perceived acceptability of norm violations has been weakened. Our findings offer new insights into how abusive behaviors ripple through service organizations, affecting not just internal dynamics but external customer relations as well.
一名员工能否将他们的监管滥用合理化,以至于破坏客户似乎是合理的?从社会信息加工理论的角度,我们引入了三种不同类型的监督-被监督二元认知影响(即注意力转移、角色发送和角色建模机制)来解释滥用监督对客户的涓滴效应。我们假设受虐待员工对违反规范的可接受性、角色模糊性和角色建模影响的感知介导了虐待监督对顾客导向破坏的影响。此外,我们开发了一个过程调节的中介模型来解释不同水平的心理和物理接近如何形成这些影响。在两项针对不同面对面服务情境的研究中,我们发现,违反规范的可接受性(研究2)、角色模糊性(研究1和研究2)和角色塑造影响(研究1和研究2)会逐渐影响滥用监管对顾客的影响。有趣的是,当员工在心理上接近上级,但在物理上远离客户时,这些通过角色模糊和角色榜样影响产生的涓滴效应会被强化,但在这些适度中介条件下,通过违反规范的感知可接受性产生的涓滴效应被削弱。我们的研究结果提供了新的见解,说明滥用行为如何在服务组织中蔓延,不仅影响内部动态,还影响外部客户关系。
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引用次数: 0
Fermenting alternatives through the more-than-human relations of craft entrepreneuring 通过手工创业中超越人类的关系来酝酿替代方案
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-02-28 DOI: 10.1177/00187267241312636
Emma Bell
The practice turn creates possibilities for more relational approaches to entrepreneuring that challenge anthropocentric logics which exclude naturalized others, including animals, plants and ecologies, from consideration. This article uses feminist materialism to develop a more-than-human understanding of entrepreneurship, drawing empirically on qualitative data collected from a study of artisanal bakeries. I show how practices of craft, that rely on embodied proximity to materials and care(ful) making, require bakers to engage affirmatively with and become relationally dependent upon the microorganisms needed to make bread. The heterogeneous elements of artisanal bread making become connected and acquire agency through fermentation, which alerts bakers to invisible life forces they do not control and must treat with care. Through empirical insights of proximity, connections and collective agitation, fermentation offers a transversal metaphor for thinking differently about what entrepreneurial bodies can do. The article contributes to understanding craft entrepreneuring as a vital, self-organizing, emergent process of meeting with and extending care to others. By drawing attention to the more-than-human relations of artisanal bread making, it demonstrates the ethical possibilities of an entrepreneuring that remains open, attentive and curious towards others and the capacities of matter, as a basis for collective future-making.
实践转向为企业创造了更多关系方法的可能性,挑战了人类中心主义逻辑,这种逻辑排除了归化的其他人,包括动物、植物和生态。本文运用女权主义唯物主义,从对手工面包店的研究中收集到的定性数据进行实证分析,以发展对企业家精神的超越人类的理解。我展示了工艺实践是如何依赖于对材料的具体接近和精心制作,要求面包师积极参与并成为制作面包所需的微生物的关系依赖。手工制作面包的异质元素通过发酵相互联系并获得代理,这提醒面包师注意他们无法控制的无形生命力量,必须小心对待。通过对接近性、联系和集体激荡的实证洞察,发酵提供了一个横向的隐喻,以不同的方式思考创业机构可以做什么。这篇文章有助于理解工艺创业作为一个重要的,自组织的,紧急的过程与他人见面,并扩大照顾。通过引起人们对手工面包制作中超越人类关系的关注,它展示了一种创业的道德可能性,这种创业对他人和物质的能力保持开放、关注和好奇,作为集体未来创造的基础。
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引用次数: 0
Silent entrepreneuring: Complying with and refusing entrepreneurial norms through practices of tactical subordination and shielding space 沉默创业:通过战术从属和庇护空间的实践来遵守和拒绝创业规范
IF 5.7 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-02-27 DOI: 10.1177/00187267251318960
Anna Wettermark, Karin Berglund
Entrepreneurship is often understood as acting boldly on the market, broadcasting one’s endeavours in persuasive success stories. We, in contrast, seek to understand less flamboyant entrepreneurial practices by examining the creativity and innovations pursued by a gendered and marginalized professional group in the public sector. Through an ethnographic study of hospital pharmacists during the COVID-19 pandemic, we seek to understand how pharmacists ‘do’ entrepreneuring at work, what practices they engage in, and how they act creatively, sometimes breaking with role expectations, and seldom receiving recognition for what they are doing. In the article, we refer to this as silent entrepreneuring – a form of entrepreneuring that simultaneously complies with and refuses entrepreneurial ideals. By adopting two contrasting but complementary analytical positions, we examine the often unspoken activities of pharmacists and how they form practices that both support and contradict each other. We conclude by suggesting that the concept of silent entrepreneuring enables a broadened understanding of organizational entrepreneurship that calls for greater sensitivity towards the different forms that entrepreneuring may take.
企业家精神通常被理解为在市场上大胆行动,用有说服力的成功故事宣传自己的努力。相比之下,我们试图通过研究公共部门中性别和边缘化专业群体所追求的创造力和创新来理解不那么浮华的创业实践。通过对2019冠状病毒病大流行期间医院药剂师的民族志研究,我们试图了解药剂师如何在工作中“做”创业,他们从事什么实践,以及他们如何创造性地行事,有时会打破角色期望,并且很少因他们所做的事情而获得认可。在本文中,我们将其称为无声创业——一种同时遵从和拒绝创业理想的创业形式。通过采用两种对比但互补的分析立场,我们研究了药剂师经常未说出口的活动,以及他们如何形成既支持又相互矛盾的实践。我们的结论是,无声创业的概念使我们能够更广泛地理解组织创业,这就要求我们对创业可能采取的不同形式有更大的敏感性。
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引用次数: 0
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Human Relations
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