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Unlocking Uniqueness: Analyzing Online Reviews of Airbnb Experiences Using BERT-based Models 解锁独特性:使用基于bert的模型分析Airbnb体验的在线评论
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-30 DOI: 10.1177/00472875231197381
Huaxi Zhang, Ruihong Liu, Roman Egger
As the tourism industry navigates post-pandemic recovery, understanding customer perceptions of uniqueness in tourism experiences is critical. It enables businesses to tailor offerings that stand out and attract travelers seeking novel and distinct experiences after a period of limited travel opportunities. The current study bridges this knowledge gap by employing the Bidirectional Encoder Representations from Transformers (BERT) model to analyze online reviews of Airbnb Experiences. BERT, a tool for contextual and sentiment analysis, aids us in identifying and categorizing experiences that contribute to value creation for tourists. We propose four dimensions of uniqueness, grounded in the service-dominant (S-D) logic framework. Our research enriches academic discourse surrounding the role of uniqueness in value creation and provides organizations with strategic insights into enhancing the distinctiveness of their offerings.
随着旅游业在疫情后的复苏,了解客户对旅游体验独特性的看法至关重要。它使企业能够量身定制的产品脱颖而出,吸引旅行者寻求新颖和独特的经历后,有限的旅游机会。目前的研究通过使用来自变形金刚的双向编码器表示(BERT)模型来分析Airbnb体验的在线评论,从而弥合了这一知识差距。BERT是一个上下文和情感分析工具,帮助我们识别和分类有助于为游客创造价值的体验。我们提出了基于服务主导(S-D)逻辑框架的独特性的四个维度。我们的研究丰富了围绕独特性在价值创造中的作用的学术论述,并为组织提供了提高其产品独特性的战略见解。
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引用次数: 0
Can I do My Job in Peace? Hotel Employees’ Wellbeing in the Face of Sexual Harassment Awareness and Organizational Commitment 我能平静地工作吗?面对性骚扰的酒店员工幸福感与组织承诺
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-30 DOI: 10.1177/00472875231202178
Ade Oriade, Adesola Osinaike, Adenike D. Adebayo
Workplace sexual harassment, particularly in hospitality, is a significant issue with many implications. For decades, assessing its scope and impact has drawn the attention of scholars, but some gaps still exist. Based on Rational Choice Theory, this paper explored employee conformance behavior to sexual harassment in relation to organization strategic commitment and employee wellbeing in the global south context. A total of 712 completed questionnaires were collected from Nigeria and Ghana. WarpPLS version 8.0 partial least squares structural equation structural modeling was employed to assess the research model. Results revealed that hotel workers’ behaviors toward awareness and management of sexual harassment are nonlinear and complex. Conformance behavior, despite conceived by employees as an economic coping strategy, proved to be a temporary measure and is disadvantageous to wellbeing. An important managerial implication of this study is the need for education about what sexual harassment is and how it impacts employees’ wellbeing.
工作场所性骚扰,特别是在酒店业,是一个具有许多影响的重大问题。几十年来,对其范围和影响的评估引起了学者们的关注,但仍然存在一些差距。本文以理性选择理论为基础,探讨了发展中国家员工对性骚扰的顺从行为与组织战略承诺和员工幸福感的关系。从尼日利亚和加纳共收集了712份完整的问卷。采用WarpPLS 8.0偏最小二乘结构方程结构建模对研究模型进行评估。结果表明,酒店员工性骚扰意识和性骚扰管理行为具有非线性和复杂性。从众行为,尽管被员工视为一种经济应对策略,但被证明是一种暂时的措施,对幸福感是不利的。这项研究的一个重要管理意义是,需要对性骚扰是什么以及它如何影响员工的福祉进行教育。
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引用次数: 0
Do Foreign Direct Investment Inflow and Trade Openness Influence International Tourism Demand in Africa? A Study of the Post-Global Financial Crisis Era 外国直接投资流入和贸易开放是否影响非洲的国际旅游需求?后全球金融危机时代研究
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-29 DOI: 10.1177/00472875231202171
Jonathan E. Ogbuabor, Christian Agu, Ifeoma C. Mba
Following the paucity of evidence on the roles of foreign direct investment (FDI) inflow and trade openness in Africa’s tourism development, particularly in the post-Global Financial Crisis era, this study examined the roles of FDI inflow and trade openness as drivers of international tourism demand in Africa. We also investigated how infrastructural development, terrorism, climatic conditions, and institutional quality influence the FDI-tourism and trade openness-tourism relationships in Africa. The system GMM modeling framework and a panel of 42 African countries were used. We find that FDI inflow has not contributed significantly to the growth of tourism demand in Africa. However, infrastructure and climatic conditions on the continent have the potential to positively influence the FDI-tourism relationship, while terrorism hampers it. We also find that trade openness impacts positively on international tourism demand in Africa, but this impact is mainly insignificant. The study made some policy recommendations based on these findings.
由于缺乏关于外国直接投资(FDI)流入和贸易开放在非洲旅游业发展中的作用的证据,特别是在后全球金融危机时代,本研究考察了外国直接投资流入和贸易开放作为非洲国际旅游需求驱动因素的作用。我们还调查了基础设施发展、恐怖主义、气候条件和制度质量如何影响非洲的外国直接投资-旅游和贸易开放-旅游关系。使用了系统GMM建模框架和42个非洲国家的面板。我们发现,外国直接投资流入对非洲旅游需求的增长没有显著贡献。然而,非洲大陆的基础设施和气候条件有可能对外国直接投资与旅游关系产生积极影响,而恐怖主义则阻碍了这种关系。我们还发现,贸易开放对非洲的国际旅游需求有正向影响,但这种影响主要是不显著的。该研究基于这些发现提出了一些政策建议。
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引用次数: 0
From Tourist Experience to Satisfaction and Loyalty: Exploring the Role of a Sense of Well-Being 从游客体验到满意度与忠诚度:探索幸福感的作用
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-29 DOI: 10.1177/00472875231201509
Fatemeh Bagheri, Manuela Guerreiro, Patrícia Pinto, Zahed Ghaderi
Drawing on the authentic happiness theory, the aims of this article are three-fold: first, to propose a refined measurement scale for tourists’ sense of well-being; second, to investigate the impact of four categories of tourist experience on tourists’ sense of well-being; and third, to explore the effect of the sense of well-being on tourists’ satisfaction and loyalty. Data were collected from tourists spending their holidays in the Algarve, Portugal. To address the lack of an integrated measurement scale for assessing tourists’ sense of well-being, an exploratory factor analysis was initially conducted. Subsequently, the data were analyzed using structural equation modeling in WarpPLS 8.0. The findings reveal a three-dimensional scale for tourists’ sense of well-being, consisting of meaningfulness, active pleasure, and release. The results also show a significant positive impact of the four realms of tourists’ experiences on the sense of well-being. Finally, positive relationships between well-being, tourist satisfaction and loyalty are confirmed. The theoretical and practical implications, limitations, and potential directions for future research are discussed.
借鉴真实幸福理论,本文的目的有三:一是提出一种细化的游客幸福感测量量表;二是考察四类旅游体验对游客幸福感的影响;第三,探索幸福感对游客满意度和忠诚度的影响。数据是从在葡萄牙阿尔加维度假的游客中收集的。为解决游客幸福感评估缺乏综合测量量表的问题,本文首先进行了探索性因子分析。随后,在WarpPLS 8.0中使用结构方程建模对数据进行分析。研究结果揭示了游客幸福感的三维尺度,包括有意义、主动愉悦和释放。结果还显示,游客体验的四个领域对幸福感有显著的正向影响。最后,幸福感、游客满意度和忠诚度之间存在正相关关系。讨论了该方法的理论和实践意义、局限性和未来研究的潜在方向。
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引用次数: 0
Revisiting and Extending: “Who Should You Market to in a Crisis? Examining Plog’s Model During the COVID-19 Pandemic” 重新审视和扩展:“在危机中你应该向谁推销?”在COVID-19大流行期间检验Plog模型”
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-29 DOI: 10.1177/00472875231199233
Stephen W. Litvin, Daniel Guttentag, Wayne W. Smith, Robert E. Pitts
This Letter updates and expands a study conducted during the early days of the COVID-19 pandemic. That study confirmed the applicability of Plog’s model of Allocentricity and Psychocentricity within the context of the pandemic, as Allocentrics were found to be much more open to travel during the first 4 months of the pandemic, as the theory would predict. The current research, employing the identical survey instrument and research method, extended the data collection for an additional year as the pandemic evolved. This has allowed a far more extensive examination that confirmed and expanded the earlier findings, providing significant value to both academics and practitioners while again affirming the value of Plog’s model for destination marketers during a period of crisis.
这封信更新并扩展了在COVID-19大流行早期进行的一项研究。该研究证实了Plog的异心性和心理中心性模型在大流行背景下的适用性,因为正如该理论所预测的那样,在大流行的前4个月,异心性被发现对旅行更加开放。目前的研究采用了相同的调查工具和研究方法,随着大流行的演变,数据收集工作又延长了一年。这使得更广泛的研究得以证实和扩展早期的发现,为学者和从业者提供了重要的价值,同时再次肯定了Plog模型在危机时期对目的地营销人员的价值。
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引用次数: 0
Animosity, Social Return, and Intent to Travel: Social Return’s Dissipating Influence Over Animosity 敌意、社会回报与旅行意愿:社会回报对敌意的消解作用
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-28 DOI: 10.1177/00472875231199638
B. Bynum Boley, Kyle Maurice Woosnam, Evan Jordan
While many have noted how country-level animosity negatively influences destination choice, little is known about factors that may dissipate animosity’s pervasive influence over destination choice. This paper uses Cognitive Dissonance Theory as the theoretical backing to investigate how social return, a consonant cognition focused on the anticipated positive responses from posting travel photos on social media, mediates the negative influence of animosity, a dissonant cognition, has on intent to travel. One thousand six hundred fifty-three respondents from the United States’ top five international markets (Canada, China, Japan, Mexico, and the U.K.) were surveyed with results showing social return partially mediating the relationship between animosity and intent to travel. These findings suggest target markets with high levels of animosity should not be entirely abandoned because there are psychological mechanisms to help dissipate or alleviate the negative effects of animosity.
虽然许多人注意到国家层面的敌意如何对目的地选择产生负面影响,但人们对可能消除敌意对目的地选择的普遍影响的因素知之甚少。本文以认知失调理论为理论支撑,研究了社会回报(一种关注社交媒体上发布旅行照片的预期积极反应的辅音认知)如何中介敌意(一种不和谐认知)对旅行意图的负面影响。来自美国五大国际市场(加拿大、中国、日本、墨西哥和英国)的一千六百五十三名受访者接受了调查,结果显示,社会回报部分地中介了敌意和旅行意愿之间的关系。这些研究结果表明,不应该完全放弃敌意高的目标市场,因为有心理机制可以帮助消除或减轻敌意的负面影响。
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引用次数: 0
When Essence is Lost: The Consequences of Commercialization in Historical Towns 当本质丧失:历史城镇商业化的后果
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-26 DOI: 10.1177/00472875231200494
Jiaying Lyu, Yi Huang, Lili Wang
With the progress of tourism commercialization, historical towns are becoming more accessible and vulnerable than ever before. Drawing on psychological essentialism theory, in this research, a theoretical framework for understanding the consequences of commercialization is developed and tested. Through one field survey and three experimental studies, we reveal that commercialization has a negative effect on tourist preference (attitude and visit intention) for historical towns and that this negative effect is mediated by perceived essence loss. Furthermore, our moderating analysis reveals that the detrimental effect of commercialization can vary by development mechanism (e.g., exogenous mode or endogenous mode) and individual characteristics (e.g., nostalgia-proneness).
随着旅游商业化进程的推进,历史古镇的可达性和脆弱性日益突出。本研究借鉴心理本质论理论,构建并检验了一个理解商业化后果的理论框架。通过1个实地调查和3个实验研究,我们发现商业化对游客对历史城镇的偏好(态度和访问意愿)有负向影响,这种负向影响是通过感知本质损失来中介的。此外,我们的调节分析表明,商业化的有害影响会因发展机制(如外生模式或内生模式)和个体特征(如怀旧倾向)而异。
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引用次数: 0
Mental Health on the Go: Navigating Travel and Travel Eligibility 旅途中的心理健康:导航旅行和旅行资格
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-26 DOI: 10.1177/00472875231197989
Fangli Hu, Jun Wen, Weng Marc Lim, Haifeng Hou, Wei Wang
The 21st century has seen tourists from various source markets significantly impacted by non-communicable diseases, including mental disorders. Yet, research and practice frequently overlook tourists with mental disorders. Building on Buckley’s discussion in the Journal of Travel Research about tourism and mental health, this study examines the travel eligibility of tourists diagnosed with four prevalent mental disorders: major depressive disorder (MDD), generalized anxiety disorder (GAD), schizophrenia, and dementia. We present preliminary recommendations for accommodating these tourists and highlight the urgent need for collaborative efforts between stakeholders in tourism, hospitality, and medicine.
21世纪,来自不同客源市场的游客受到非传染性疾病,包括精神障碍的严重影响。然而,研究和实践往往忽视了患有精神障碍的游客。基于Buckley在《旅游研究杂志》上关于旅游和心理健康的讨论,本研究检查了被诊断患有四种常见精神障碍的游客的旅行资格:重度抑郁症(MDD)、广泛性焦虑症(GAD)、精神分裂症和痴呆症。我们提出了安置这些游客的初步建议,并强调迫切需要在旅游业、酒店业和医学界的利益攸关方之间开展合作。
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引用次数: 1
Choice Overload in Tourism: Moderating Roles of Hypothetical and Social Distance 旅游选择超载:假设距离和社会距离的调节作用
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-14 DOI: 10.1177/00472875231197379
Sangwon Park, Anita Eves
The evolution of information and communication technology has enabled travelers to access abundant information and a wide range of available products/services that may satisfy their needs or wants. However, this phenomenon also poses a challenge to travelers who have to choose from an overwhelming collection of travel products. This situation, known as the paradox of choice, may have negative outcomes. This research tested the mechanism of relationships between choice set size and perceived responses to choice overload as affected by psychological distance. Results of multiple scenario-based experimental design studies indicated a negative influence of choice set size on the choice process (e.g., choice complexity/difficulty and task difficulty) in the context of tourism-related choices. This research demonstrated the moderating effects of hypothetical and social distances on the choice process. Therefore, it extended the theory of decision-making and provided important practical implications for tourism marketing.
信息和通信技术的发展使旅行者能够获得丰富的信息和广泛的可用产品/服务,这些产品/服务可能满足他们的需求或愿望。然而,这种现象也给旅行者带来了挑战,他们必须从海量的旅游产品中做出选择。这种情况被称为选择悖论,可能会产生负面结果。本研究考察了受心理距离影响的选择集大小与选择过载感知反应之间的关系机制。基于多场景的实验设计研究结果表明,在旅游相关选择中,选择集大小对选择过程(如选择复杂性/难度和任务难度)有负向影响。本研究证明了假设距离和社会距离对选择过程的调节作用。因此,对决策理论进行了拓展,为旅游营销提供了重要的实践启示。
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引用次数: 0
Benign (Malicious) Envy and Conspicuous Travel Consumption Intention: Mediating Effects of Self-Enhancement and Self-Control 良性(恶意)嫉妒与炫耀性旅游消费意愿:自我提升与自我控制的中介作用
2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-14 DOI: 10.1177/00472875231197658
Yuxin Ding, Wenjin Wu, Yuxia Lin, Bishu Lin, Hailin Qu
Although tourism researchers have begun to explore the behavioral effects of envy, there has been limited empirical research on the effects of benign and malicious envies on conspicuous consumption intention in tourism. Based on the integration of cognitive appraisal theory, compensation theory, and self-control resource theory, using two scenario-based questionnaires, this paper applies structural relational and mediation analyses to explore the effects of benign and malicious envies on conspicuous travel consumption intention. The results indicate that benign envy can directly positively influence conspicuous consumption intention, and also can indirectly rely on self-enhancement motivation positively, thereby influencing conspicuous consumption intention. However, malicious envy cannot directly influence conspicuous consumption intention. This envy needs to rely on self-enhancement motivation to have an indirect negative influence and rely on weakened self-control to have an indirect but positive influence. The important theoretical and practical implications of these findings are then discussed.
虽然旅游研究者已经开始探索嫉妒的行为效应,但关于良性嫉妒和恶意嫉妒对旅游炫耀性消费意愿影响的实证研究有限。本文在整合认知评价理论、补偿理论和自我控制资源理论的基础上,采用两种情境型问卷,运用结构关系分析和中介分析,探讨良性嫉妒和恶意嫉妒对炫耀性旅游消费意愿的影响。结果表明,良性嫉妒可以直接正向影响炫耀性消费意愿,也可以间接正向依赖自我提升动机,从而影响炫耀性消费意愿。然而,恶意嫉妒并不能直接影响炫耀性消费意愿。这种嫉妒需要依靠自我提升的动机产生间接的负面影响,需要依靠弱化的自我控制产生间接但积极的影响。然后讨论了这些发现的重要理论和实践意义。
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引用次数: 0
期刊
Journal of Travel Research
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