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Understanding the Travel Decision-Making Behaviors of Ethnic Minority Tourists: The Moderating Role of Psychological Empowerment 了解少数民族游客的旅游决策行为:心理授权的调节作用
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-04-20 DOI: 10.1177/00472875241245407
Yoo Ri Kim, Albert Nsom Kimbu, Sumeetra Ramakrishnan, Prosanjit Saha
Grounded on the concept of ethnicity, this paper explores the travel consumption and decision-making behaviors of ethnic minority travelers through the lens of psychological empowerment. Employing a quantitative-dominant concurrent nested mixed-methods approach, 951 surveys (404 white and 547 ethnic minority participants), 6 focus groups, and 10 semi-structured interviews (with ethnic minority travelers) were conducted in the UK. The findings reveal the existence of prejudices and discrimination experienced by ethnic minorities during international and domestic travel, with ethnicity being a key factor. The paper identifies the need to adopt a multi-level empowerment approach, where psychological empowerment is found to be key to understanding how negative experiences and perceived risks are accepted, feared, and/or transformed into sources of interactional and intrapersonal empowerment. This has significant positive impacts on international and domestic travel intentions of ethnic minorities. The theoretical, methodological, and management implications of the study are discussed.
本文以种族概念为基础,从心理赋权的角度探讨了少数民族旅行者的旅行消费和决策行为。采用定量为主的并行嵌套混合方法,在英国进行了 951 项调查(404 名白人和 547 名少数民族参与者)、6 个焦点小组和 10 个半结构化访谈(针对少数民族旅行者)。调查结果揭示了少数族裔在国际和国内旅行中遭遇的偏见和歧视,其中族裔是一个关键因素。论文指出需要采用多层次的赋权方法,其中心理赋权是理解负面经历和感知风险如何被接受、恐惧和/或转化为互动和人际赋权来源的关键。这对少数民族的国际和国内旅行意向有着重大的积极影响。本文讨论了本研究在理论、方法和管理方面的意义。
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引用次数: 0
Tourism, War, and Media: The Russia-Ukraine War Narrative 旅游、战争与媒体:俄乌战争叙事
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-04-20 DOI: 10.1177/00472875241245047
Jie Tan, Mingming Cheng
Underpinned by framing theory, this study examines how the mainstream news media constructs the war and tourism narratives. Using frame analysis and Qualitative Comparative Analysis (QCA), this paper systematically unpacks the intertwined relationship between war and tourism in constructing its narratives during the ongoing Russia-Ukraine war. Three main frames were identified, including “impact,” “response” and “status,” which encompass eight specific issues. Results of Qualitative Comparative Analysis show that there are three influential narrative patterns associated with negative emotional frames: dashed hopes in tourism destinations, debates over travel bans versus human rights principles, and pessimism and uncertainty in the tourism industry. This research advances tourism literature by providing a new interpretative and analytical lens to the intricate interplay between war and tourism, serving as an important reference for future frame analysis research in tourism.
本研究以框架理论为基础,探讨了主流新闻媒体如何构建战争与旅游叙事。通过框架分析和定性比较分析(QCA),本文系统地揭示了在俄乌战争期间,战争与旅游在构建叙事时的交织关系。本文确定了三个主要框架,包括 "影响"、"反应 "和 "状态",涵盖八个具体问题。定性比较分析的结果表明,有三种有影响力的叙事模式与负面情绪框架相关:旅游目的地的希望破灭、旅游禁令与人权原则的争论以及旅游业的悲观和不确定性。这项研究为战争与旅游业之间错综复杂的相互作用提供了一个新的解释和分析视角,为旅游业未来的框架分析研究提供了重要参考,从而推动了旅游业文献的发展。
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引用次数: 0
The Paradox of Positivity: How Overly Positive Responses by Hosts Can Backfire on Peer-to-Peer Rental Platforms 积极的悖论:房东过于积极的回应如何反作用于点对点租房平台
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-04-19 DOI: 10.1177/00472875241245042
Sai Liang, Danmeng Wu, Ziru Li, Yang Yang, Hong Xu, Dexiang Yin
Effective strategies for managerial responses to guest reviews on peer-to-peer rental platforms remain undefined. This study utilizes symbolic interaction theory to explain the effect of hosts’ response positivity on guests’ review-posting intention. The study employs a mixed-methods approach, combining econometric modeling with experiment, to empirically examine the effects of response positivity and the underlying mechanism. The econometric findings indicate a “positivity paradox” in that overly positive responses reduce review-posting intention. This reduction is more pronounced for hosts who have made fewer responses to reviews and those without “Superhost” status. The results of the experiment reveal that this effect is largely driven by guests’ perceptions of the hosts’ authenticity, with overly positive responses often being interpreted as inauthentic. Our findings provide both theoretical and practical implications for stakeholders on peer-to-peer rental platforms. (Also available in Chinese)
在点对点租房平台上,管理者应对客人评论的有效策略仍未确定。本研究利用符号互动理论来解释房东的积极回应对客人发布评论意向的影响。研究采用计量经济学建模与实验相结合的混合方法,实证检验了积极回应的影响及其内在机制。计量经济学的研究结果表明了一种 "积极性悖论",即过于积极的回应会降低评论张贴意愿。对评论回复较少和没有 "超级东道主 "身份的东道主来说,这种降低更为明显。实验结果表明,这种效应在很大程度上是由客人对主人真实性的感知驱动的,过于积极的回应往往会被解读为不真实。我们的研究结果为点对点租房平台的利益相关者提供了理论和实践意义。(另有中文版)
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引用次数: 0
Reducing Shower Duration in Tourist Accommodations: A Covert True Experiment of Continuous Real-Time Eco-Feedback and Persuasive Messaging 缩短旅游住宿设施的淋浴时间:连续实时生态反馈和劝导信息的隐蔽真实实验
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-04-16 DOI: 10.1177/00472875241245045
Pablo Pereira-Doel, Xavier Font, Kayleigh Wyles, Jorge Pereira‐Moliner
This study inductively applies the Feedback Intervention Theory by empirically demonstrating the effectiveness of continuous, real-time eco-feedback and its interaction with motivational factors in modifying showering behavior. We conducted a covert true experiment across six tourist accommodations in Denmark, Spain, and the UK, where we deployed smart technology, in the form of a timer to provide the eco-feedback, coupled with persuasive messages. Data from over 17,500 showers showed that continuous, real-time eco-feedback reduced water runtime by 25.79% ( CI = 8.24%; 39.98%). When the eco-feedback was paired with the most effective message—priming pro-environmental values and requiring a high effort to comply—water runtime was reduced by 23.55% ( CI = 17.53%; 29.13%). The study’s robust experimental design, and its emphasis on actual behavior measurement, highlight the potential of smart technology to facilitate resource conservation.
本研究通过实证证明连续、实时的生态反馈及其与动机因素的相互作用在改变淋浴行为方面的有效性,归纳应用了反馈干预理论。我们在丹麦、西班牙和英国的六个旅游住宿地进行了一次隐蔽的真实实验,在实验中我们采用了智能技术,以计时器的形式提供生态反馈,并辅以劝导信息。超过 17500 次淋浴的数据显示,连续、实时的生态反馈减少了 25.79% 的用水时间(CI = 8.24%; 39.98%)。当生态反馈与最有效的信息--倡导环保价值观并要求人们努力遵守--搭配使用时,用水时间减少了 23.55% (CI = 17.53%; 29.13%)。这项研究的实验设计非常稳健,并注重实际行为的测量,突出了智能技术在促进资源保护方面的潜力。
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引用次数: 0
Future Space Tourists’ Motivations, Constraints, and Negotiation Strategies: A Grounded Theory Approach 未来太空游客的动机、制约因素和谈判策略:基础理论方法
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-02-28 DOI: 10.1177/00472875241234385
Chris Slaney, SoJung Lee, James Busser
Space tourists’ decision-making would be far more complicated than general tourism, but limited research has investigated the process. This research explored potential space tourists’ decision-making process, grounded in the constraint–effects–mitigation (CEM) model. Through in-depth interviews with 10 individuals who experienced extensive space tourism activities, the grounded theory approach revealed four underlying themes of motivations, constraints, negotiation, and future intention along with nine macro themes, identifying relevant tourism-based theories (e.g., leisure constraints, push-pull motivation). Negotiation was further found to be a complicated process, including appraisal, involvement, and strategies. Furthermore, future intentions ranged from abstract to concrete, as depicted by construal level theory. Lastly, an extended CEM model was developed with a compelling description of the decision-making process, theoretically enhancing the ability to explain each variable in detail. Space tourism companies are suggested to consider the key attributes and their relationships in developing marketing strategies and training programs.
太空游客的决策会比一般旅游复杂得多,但对这一过程的研究却很有限。本研究以约束-影响-缓解(CEM)模型为基础,探讨了潜在太空游客的决策过程。通过对 10 名经历过大量太空旅游活动的个人进行深入访谈,基础理论方法揭示了动机、制约因素、协商和未来意向四个基本主题以及九个宏观主题,并确定了相关的旅游基础理论(如休闲制约因素、推拉式动机)。研究进一步发现,协商是一个复杂的过程,包括评估、参与和策略。此外,未来意向从抽象到具体不等,正如构思水平理论所描述的那样。最后,通过对决策过程的有力描述,建立了一个扩展的 CEM 模型,从理论上提高了详细解释每个变量的能力。建议太空旅游公司在制定营销战略和培训计划时考虑关键属性及其关系。
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引用次数: 0
How Negative Framing Affects VR Tourism Adoption: Exploring the Role of Travel Anxiety During Crisis Events 负面定格如何影响虚拟现实旅游的采用:探索危机事件中旅游焦虑的作用
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-02-22 DOI: 10.1177/00472875241234387
Suresh Malodia, T. Otterbring, Babak Taheri, Amandeep Dhir
This study investigates the impact of information framing (negative vs. positive) on the adoption of virtual reality (VR) tourism applications amidst various crisis events such as pandemics, natural disasters, political unrest, or terrorism. Using three experiments, we found that negatively framed information increases travel anxiety and the adoption of VR tourism more than positive framing, a pattern consistent across different crisis events. Travel anxiety, rather than perceived risk, was identified as the mediator in the relationship between information framing and VR tourism adoption. These insights are valuable for tourism marketers, policymakers, VR technology developers, and destination management organizations. They highlight the need for strategic information management during crises to influence traveler decisions and the potential of VR tourism as a tool for enhancing crisis resilience. These results also contribute to a deeper understanding of the dynamics between information framing, travel anxiety, and perceived risk in shaping tourism preferences and choices.
本研究调查了信息框架(负面与正面)对在大流行病、自然灾害、政治动荡或恐怖主义等各种危机事件中采用虚拟现实(VR)旅游应用的影响。通过三项实验,我们发现负面信息比正面信息更能增加旅行焦虑和虚拟现实旅游的采用,这种模式在不同的危机事件中是一致的。在信息框架与 VR 旅游采用之间的关系中,旅游焦虑而非感知风险被认为是中介因素。这些见解对旅游营销人员、政策制定者、VR 技术开发人员和目的地管理机构都很有价值。它们强调了在危机期间进行战略性信息管理以影响游客决策的必要性,以及 VR 旅游作为增强危机复原力的工具的潜力。这些结果还有助于深入理解信息框架、旅游焦虑和感知风险之间在塑造旅游偏好和选择方面的动态关系。
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引用次数: 0
Value Co-Creation and Co-Destruction Through Adult Child–Parent Interactions During Family Vacations: Scale Development and Validation 家庭度假期间成年子女与父母互动中的价值共创与共毁:量表开发与验证
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-02-20 DOI: 10.1177/00472875241231271
Guangmei Jia, Yanbo Yao, Daisy X. F. Fan
Although numerous benefits of family vacations have been recognized, the value of family interactions during tourism activities remains under-explored in the literature. Through a series of dual-perspective studies using both qualitative and quantitative approaches, this research developed and validated two multidimensional datasets to measure value co-creation and co-destruction from the perspectives of adult children and their parents on family vacations. The results demonstrate that interactions between adult children and their parents may lead to co-created and co-destructed value, and that children and parents perceive interactive value structures differently. The research also identified two antecedents (family role clarity and prior knowledge) and one consequence (overall experience evaluation) of value co-creation and co-destruction. By developing and validating an effective dual scale for assessing value co-creation and co-destruction through adult child-parent interactions during family vacations, this study advances research on family travel and provides practical evidence that help improve the family travel experience.
尽管家庭度假的诸多益处已得到认可,但旅游活动中家庭互动的价值在文献中仍未得到充分探讨。通过一系列采用定性和定量方法的双视角研究,本研究开发并验证了两个多维数据集,从成年子女及其父母的角度来衡量家庭度假中的价值共创和共毁。研究结果表明,成年子女与其父母之间的互动可能会导致价值共创和价值共毁,而且子女和父母对互动价值结构的感知是不同的。研究还确定了价值共创和共毁的两个前因(家庭角色清晰度和先验知识)和一个后果(总体体验评价)。本研究通过开发和验证有效的双重量表来评估家庭假期中成人与子女和父母互动的价值共创和共毁,从而推动了家庭旅行研究的发展,并提供了有助于改善家庭旅行体验的实用证据。
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引用次数: 0
Bridging Theory and Practice: An Examination of How Event-Tourism Research Aligns With UN Sustainable Development Goals 连接理论与实践:考察活动旅游研究如何与联合国可持续发展目标保持一致
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-02-16 DOI: 10.1177/00472875241231273
Shinyong Jung, Jason Draper, Kristin Malek, Thomas C. Padron, Eric Olson
This paper provides an overview of the current state of academic research in event-tourism and its impact on the achievement of the United Nations Sustainable Development Goals (UNSDGs). Through a systematic review and bibliometric analysis of 159 articles, this study reveals a moderate alignment between the literature on sustainable event tourism and the UN SDGs. However, certain SDGs, such as No Poverty, Zero Hunger, and Gender Equality, have limited research attention in this context. This study also sheds light on under-researched stakeholders including sponsors, associations, and academic institutions. Drawing on the theory of change proposed by the UN Development Group and stakeholder analysis, the findings presented in this study serve as a bridge between theoretical frameworks and real-world applications. This study provides tangible solutions and strategies for aligning event-tourism practices with the principles and targets outlined in the UN SDGs.
本文概述了事件旅游的学术研究现状及其对实现联合国可持续发展目标(UNSDGs)的影响。通过对 159 篇文章进行系统回顾和文献计量分析,本研究揭示了可持续活动旅游文献与联合国可持续发展目标之间的适度一致性。然而,某些可持续发展目标,如消除贫困、零饥饿和性别平等,在这方面的研究关注度有限。本研究还揭示了赞助商、协会和学术机构等研究不足的利益相关者。借鉴联合国发展集团提出的变革理论和利益相关者分析,本研究的结论成为理论框架和现实应用之间的桥梁。本研究提供了切实可行的解决方案和战略,使活动旅游实践与联合国可持续发展目标中概述的原则和目标保持一致。
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引用次数: 0
Communicating Destination Social Responsibility Through Social Media: The Roles of Tourists’ Social Engagement, Citizenship Behaviors, and Emotions 通过社交媒体宣传目的地的社会责任:游客的社会参与、公民行为和情感的作用
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-01-31 DOI: 10.1177/00472875231225390
Patricia Martínez García de Leaniz, Ángel Herrero, Maria del Mar García de los Salmones
Social media is a particularly useful tool to promote sustainable tourism destinations. However, little is known about consumer engagement with social media communication in a destination social responsibility (DSR) context within the tourism industry. Grounded in the Stimulus-Organism-Response model, this study examines the factors that influence the intention to generate electronic word-of-mouth (eWOM) on DSR issues through a specific social networking site. This research includes tourists’ social engagement, citizenship behaviors, perceived DSR, emotional responses to perceived DSR, and emotions toward a post as explanatory variables to investigate a specific behavioral intention as the outcome. The authors designed a study based on an online survey of Spanish Facebook users. Empirical testing confirmed most of the hypothesized effects except the influence of tourists’ helping behaviors on the intention to share the post.
社交媒体是推广可持续旅游目的地的一个特别有用的工具。然而,人们对旅游业中消费者在目的地社会责任(DSR)背景下参与社交媒体传播的情况知之甚少。本研究以 "刺激-组织-反应 "模型为基础,探讨了影响游客通过特定社交网站就目的地社会责任问题产生电子口碑(eWOM)的意向的因素。本研究将游客的社会参与、公民行为、感知到的 DSR、对感知到的 DSR 的情绪反应以及对帖子的情绪作为解释变量,以特定的行为意向作为研究结果。作者设计了一项基于西班牙 Facebook 用户在线调查的研究。除了游客的帮助行为对分享帖子意向的影响外,实证检验证实了大部分假设效果。
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引用次数: 0
Thriving in a World of Giants: Craft Breweries’ Workings in a Major Tourism Destination 在巨头林立的世界中茁壮成长:精酿啤酒厂在主要旅游目的地的运作
IF 8.9 2区 管理学 Q1 Social Sciences Pub Date : 2024-01-31 DOI: 10.1177/00472875231223664
Brendali Carrillo, Carla Barbieri
Major tourism destinations depending on iconic resources to draw tourists are seeking to diversify their offerings. Building upon neolocalism, craft-beverage tourism has emerged as a diversification strategy. Such a strategy requires establishing a vibrant craft-beer industry that, according to the resource partitioning theory (RPT) requires applying four mechanisms (location, anti-mass production sentiment, customization, and conspicuous status). Since it is unknown how the RPT unfolds in tourism destinations, we interviewed 21 producers in Cusco (Peru), a major destination with an emerging craft-brewery industry, to identify the strategies they are utilizing to position their products when juxtaposed with tourism and neolocalism. We identified 17 actions that local craft-brewers apply and a strong tourism-neolocalism intersection, which altogether enriches the RPT. Findings suggest that craft-brewers build upon local places and culture to differentiate from, rather than fight against, their competitors. Findings can also guide agencies seeking to diversify the tourism offerings through craft-beverage tourism.
依靠标志性资源吸引游客的主要旅游目的地正在寻求使其产品多样化。在新地方主义的基础上,工艺啤酒旅游作为一种多样化战略应运而生。这种战略要求建立一个充满活力的手工啤酒产业,而根据资源分区理论(RPT),这需要运用四种机制(地理位置、反大规模生产情绪、定制化和显性地位)。由于 RPT 在旅游目的地是如何展开的尚不得而知,我们采访了库斯科(秘鲁)的 21 家生产商,以确定他们在旅游业和新地方主义并存的情况下为其产品定位所采取的策略。我们发现了当地手工酿造者所采取的 17 项行动,以及旅游业与新地方主义之间的紧密联系,这共同丰富了 RPT。研究结果表明,手工酿造者以当地的地方和文化为基础,从竞争对手中脱颖而出,而不是与之抗衡。研究结果还可以为寻求通过手工酿造饮料旅游实现旅游产品多样化的机构提供指导。
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引用次数: 0
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Journal of Travel Research
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