Pub Date : 2024-01-31DOI: 10.1177/00472875241228498
T. Sharma, Mahima Gupta, V. Thomas, B. Sivakumaran
This study deals with airlines’ handling of customer complaints pre- and post-Covid 19. Authors extracted airlines’ responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts of organizational responses on recovery satisfaction pre- and post-pandemic. Attentiveness (timeliness) had a significant role only pre- (post-) pandemic. Redress, credibility and facilitation remained crucial in both scenarios. Further, pre-pandemic results showed that the impact of organizational responses (credibility, timeliness, and facilitation) on recovery satisfaction was greater for failures associated with core rather than augmented elements of airline service. In the post-pandemic scenario, the impact of organizational responses on consumers’ recovery satisfaction was the same for both categories of service failures. Thus, post-pandemic, airlines may emphasize redress, credibility, timeliness, and facilitation responses in their social media posts for both service failure types.
{"title":"Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?","authors":"T. Sharma, Mahima Gupta, V. Thomas, B. Sivakumaran","doi":"10.1177/00472875241228498","DOIUrl":"https://doi.org/10.1177/00472875241228498","url":null,"abstract":"This study deals with airlines’ handling of customer complaints pre- and post-Covid 19. Authors extracted airlines’ responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts of organizational responses on recovery satisfaction pre- and post-pandemic. Attentiveness (timeliness) had a significant role only pre- (post-) pandemic. Redress, credibility and facilitation remained crucial in both scenarios. Further, pre-pandemic results showed that the impact of organizational responses (credibility, timeliness, and facilitation) on recovery satisfaction was greater for failures associated with core rather than augmented elements of airline service. In the post-pandemic scenario, the impact of organizational responses on consumers’ recovery satisfaction was the same for both categories of service failures. Thus, post-pandemic, airlines may emphasize redress, credibility, timeliness, and facilitation responses in their social media posts for both service failure types.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140475317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-31DOI: 10.1177/00472875231225396
Yu-Ting Tang, Wenqi Ruan, Shu-Ning Zhang, Xi Li, Yan Zhou
How destinations use tourism short videos to stand out in the fierce digital market is crucial. Based on the “cognitive-affective-conative” theoretical model, this study investigates the differential effects and mechanisms of tourism short video message appeal on users’ travel intention by conducting three experiments. The findings show that: emotional appeal (vs. rational appeal) is more likely to stimulate users’ travel intention, and telepresence, interest arousal and attitude toward the destination play the mediating roles. Moreover, high-narrative tourism short videos have stronger emotional appeal effects on users’ telepresence and travel intention. However, there was no significant difference in the effect of the two message appeals in low-narrative tourism short videos. This study reveals the differential influences of various message appeals, highlights the synergistic and complementary effects of interest arousal and attitude toward the destination, and provides practical insights to design attractive tourism videos.
{"title":"What Makes You Palpitate With Excitement? The Differentiation Effect and Mechanism of Message Appeal in Tourism Short Videos","authors":"Yu-Ting Tang, Wenqi Ruan, Shu-Ning Zhang, Xi Li, Yan Zhou","doi":"10.1177/00472875231225396","DOIUrl":"https://doi.org/10.1177/00472875231225396","url":null,"abstract":"How destinations use tourism short videos to stand out in the fierce digital market is crucial. Based on the “cognitive-affective-conative” theoretical model, this study investigates the differential effects and mechanisms of tourism short video message appeal on users’ travel intention by conducting three experiments. The findings show that: emotional appeal (vs. rational appeal) is more likely to stimulate users’ travel intention, and telepresence, interest arousal and attitude toward the destination play the mediating roles. Moreover, high-narrative tourism short videos have stronger emotional appeal effects on users’ telepresence and travel intention. However, there was no significant difference in the effect of the two message appeals in low-narrative tourism short videos. This study reveals the differential influences of various message appeals, highlights the synergistic and complementary effects of interest arousal and attitude toward the destination, and provides practical insights to design attractive tourism videos.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140473058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The amiability of residents is an essential element of destination competitiveness. Pleasant host-guest interactions (HGIs) can create a memorable experience for tourists. Limited attention has been paid to the benefits of HGIs from the residents’ perspective. This research aims to construct a scale that measures this. Based on an extensive literature review, 52 in-depth interviews, and two surveys with residents in tourist cities, a residents’ perceived benefits scale (RPBS) is established and validated. The scale has five dimensions: emotional lift, local pride, altruism, destination attraction, and self-development. A positive link between residents’ perceived benefits and interaction intention with tourists was confirmed. The RPBS offers multidimensional insight into residents’ evaluation of HGI and serves as an instrument to predict residents’ attitudes toward tourism and support for the tourism industry. It provides a framework for practitioners to design strategies to encourage host-guest communication to enhance visitors’ experience and destination competitiveness.
{"title":"Residents’ Perceived Benefits of Host-Guest Interaction: Scale Development and Validation","authors":"Fangfang Shi, Xing Han, Carla Estefanía Samaniego-Chávez","doi":"10.1177/00472875231224238","DOIUrl":"https://doi.org/10.1177/00472875231224238","url":null,"abstract":"The amiability of residents is an essential element of destination competitiveness. Pleasant host-guest interactions (HGIs) can create a memorable experience for tourists. Limited attention has been paid to the benefits of HGIs from the residents’ perspective. This research aims to construct a scale that measures this. Based on an extensive literature review, 52 in-depth interviews, and two surveys with residents in tourist cities, a residents’ perceived benefits scale (RPBS) is established and validated. The scale has five dimensions: emotional lift, local pride, altruism, destination attraction, and self-development. A positive link between residents’ perceived benefits and interaction intention with tourists was confirmed. The RPBS offers multidimensional insight into residents’ evaluation of HGI and serves as an instrument to predict residents’ attitudes toward tourism and support for the tourism industry. It provides a framework for practitioners to design strategies to encourage host-guest communication to enhance visitors’ experience and destination competitiveness.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140478510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-31DOI: 10.1177/00472875231223133
Tingting Zhang, Bin Li, Nan Hua
Based on affordance theory, this study proposes the attributes of live streaming tourism (enjoyment, escapism, social presence, synchronism, self-presentation, social interaction, and utility) and examines their impacts on consumers’ attitudes and behavioral intentions concerning tourism destinations. In this study, data were collected from 985 respondents to cross-validate the proposed theoretical model using three distinct approaches: an experimental design, a cross-sectional survey on memory recall experiences, and cross-cultural (US vs. Chinese) sample comparisons. Multi-group PLS-SEM results indicated that Chinese tourists emphasized social presence in live streaming tourism, whereas US tourists ascribed more value to synchronism in live streaming tourism than their Chinese counterparts. Self-presentation and utility were two robust factors in live streaming tourism that influenced tourists’ visiting intentions. In the recollection of live streaming tourism experiences, self-presentation, synchronicity, and utility were critical factors that led to positive outcomes for tourism destinations. However, in the study’s experiments, escape, self-presentation, and social plkkresence were the most important factors that affected tourists’ behaviors.
{"title":"Live-Streaming Tourism: Model Development and Validations","authors":"Tingting Zhang, Bin Li, Nan Hua","doi":"10.1177/00472875231223133","DOIUrl":"https://doi.org/10.1177/00472875231223133","url":null,"abstract":"Based on affordance theory, this study proposes the attributes of live streaming tourism (enjoyment, escapism, social presence, synchronism, self-presentation, social interaction, and utility) and examines their impacts on consumers’ attitudes and behavioral intentions concerning tourism destinations. In this study, data were collected from 985 respondents to cross-validate the proposed theoretical model using three distinct approaches: an experimental design, a cross-sectional survey on memory recall experiences, and cross-cultural (US vs. Chinese) sample comparisons. Multi-group PLS-SEM results indicated that Chinese tourists emphasized social presence in live streaming tourism, whereas US tourists ascribed more value to synchronism in live streaming tourism than their Chinese counterparts. Self-presentation and utility were two robust factors in live streaming tourism that influenced tourists’ visiting intentions. In the recollection of live streaming tourism experiences, self-presentation, synchronicity, and utility were critical factors that led to positive outcomes for tourism destinations. However, in the study’s experiments, escape, self-presentation, and social plkkresence were the most important factors that affected tourists’ behaviors.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140471732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-31DOI: 10.1177/00472875231222839
Jiajing Hu, Chuchu Ou, Xiaowei Xu, Chen Chen, Xingping Cao
Adult child-parent travel is a prevalent, but understudied, phenomenon in Confucian Asian countries. To better understand how adult children evaluate such tourism experiences, this research re-conceptualizes dimensions of family interaction and examines their impacts on future adult child-parent travel intention within the mainland China context using a mixed-method approach. Guided by the McMaster model of Family Functioning, qualitative findings suggest that family interaction includes three dimensions: Communication, Affective Interaction, and Problem Solving. Additionally, analysis of data collected from 451 Chinese adult children who traveled with their parents reveals that family interaction positively influences future adult child-parent travel intention through enhanced family intimacy and increased tourist engagement. This study contributes not only to the existing literature on family travel but also provides guidance for fostering positive adult child-parent interactions, aiming to ensure the sustainable development of adult child-parent travel.
{"title":"Impact of Family Interaction on Future Adult Child-Parent Travel Intention: Implementing the McMaster Model of Family Functioning","authors":"Jiajing Hu, Chuchu Ou, Xiaowei Xu, Chen Chen, Xingping Cao","doi":"10.1177/00472875231222839","DOIUrl":"https://doi.org/10.1177/00472875231222839","url":null,"abstract":"Adult child-parent travel is a prevalent, but understudied, phenomenon in Confucian Asian countries. To better understand how adult children evaluate such tourism experiences, this research re-conceptualizes dimensions of family interaction and examines their impacts on future adult child-parent travel intention within the mainland China context using a mixed-method approach. Guided by the McMaster model of Family Functioning, qualitative findings suggest that family interaction includes three dimensions: Communication, Affective Interaction, and Problem Solving. Additionally, analysis of data collected from 451 Chinese adult children who traveled with their parents reveals that family interaction positively influences future adult child-parent travel intention through enhanced family intimacy and increased tourist engagement. This study contributes not only to the existing literature on family travel but also provides guidance for fostering positive adult child-parent interactions, aiming to ensure the sustainable development of adult child-parent travel.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140472482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-30DOI: 10.1177/00472875241227611
Hengyun Li, Danting Cai, Gang Li, Mingming Hu
The online P2P accommodation market, including Airbnb, encourages accommodation hosts to upload profile photos. However, the inclusion of a profile photo may carry consequences such as appearance discrimination. Using secondary Airbnb data from Beijing, China, this study investigates the presence of the “beauty premium” in the relatively low-priced accommodation market and examines the extent to which consumers discriminate based on hosts’ facial appearance from a supply perspective. Three experiments were conducted to respectively examine the impacts of hosts’ facial beauty on customers’ willingness-to-pay, boundary conditions, and underlying mechanisms. The findings emphasize the importance of hosts’ visual self-disclosure in reducing appearance-based discrimination. By providing practical implications for P2P platform operators and accommodation hosts, this research contributes to a better understanding of appearance-based biases in the online accommodation market and reveals strategies for mitigating negative effects.
{"title":"The “Beauty Premium” Phenomenon: Appearance Discrimination in the P2p Market","authors":"Hengyun Li, Danting Cai, Gang Li, Mingming Hu","doi":"10.1177/00472875241227611","DOIUrl":"https://doi.org/10.1177/00472875241227611","url":null,"abstract":"The online P2P accommodation market, including Airbnb, encourages accommodation hosts to upload profile photos. However, the inclusion of a profile photo may carry consequences such as appearance discrimination. Using secondary Airbnb data from Beijing, China, this study investigates the presence of the “beauty premium” in the relatively low-priced accommodation market and examines the extent to which consumers discriminate based on hosts’ facial appearance from a supply perspective. Three experiments were conducted to respectively examine the impacts of hosts’ facial beauty on customers’ willingness-to-pay, boundary conditions, and underlying mechanisms. The findings emphasize the importance of hosts’ visual self-disclosure in reducing appearance-based discrimination. By providing practical implications for P2P platform operators and accommodation hosts, this research contributes to a better understanding of appearance-based biases in the online accommodation market and reveals strategies for mitigating negative effects.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140484720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-29DOI: 10.1177/00472875231222263
Xia Wei, Shubin Yu, Xi Li
In recent years, consumers have been confronted with the proliferation of package bundling (i.e., marketing multiple products or services together in a single package at a discounted price) in the tourism industry. This paper aims to investigate how different discount framing strategies affect consumers’ purchase intention of a vacation package. Through four experimental studies, this paper reveals that the perceived heterogeneity of a component influences the effectiveness of different discount framing strategies. In particular, consumers prefer the vacation package in which the high-heterogeneity component is not discounted, while the low-heterogeneity component is discounted. The effect of perceived heterogeneity on purchase intention can be explained by the perceived quality of the component. Therefore, the effect is mitigated when quality assurance cues are present.
{"title":"Price it High if it is Varied: Perceived Heterogeneity and the Effectiveness of Discount Framing Strategies for Travel Packages","authors":"Xia Wei, Shubin Yu, Xi Li","doi":"10.1177/00472875231222263","DOIUrl":"https://doi.org/10.1177/00472875231222263","url":null,"abstract":"In recent years, consumers have been confronted with the proliferation of package bundling (i.e., marketing multiple products or services together in a single package at a discounted price) in the tourism industry. This paper aims to investigate how different discount framing strategies affect consumers’ purchase intention of a vacation package. Through four experimental studies, this paper reveals that the perceived heterogeneity of a component influences the effectiveness of different discount framing strategies. In particular, consumers prefer the vacation package in which the high-heterogeneity component is not discounted, while the low-heterogeneity component is discounted. The effect of perceived heterogeneity on purchase intention can be explained by the perceived quality of the component. Therefore, the effect is mitigated when quality assurance cues are present.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140488422","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-28DOI: 10.1177/00472875231220945
Dario Miocevic
Due to the increasing popularity of remote work, digital nomadism has become a growing trend. Given that digital nomads can stay in destinations longer, their contacts with residents become more dynamic, including numerous social conflicts. By drawing on realistic group conflict theory and social identity complexity, this paper investigates how the negative consequences of social conflicts can be mitigated to strengthen the digital nomads’ identification with the destination and increase revisit intention. Using a multi-national sample of 307 digital nomads from four popular destinations, we find that the negative consequences of social conflicts can be alleviated by stronger cooperative contact through which residents provide instrumental support to digital nomads. Moreover, we find that through enhanced identification and cooperative contact with residents, digital nomads also develop a localized identity that threatens their nomadic identity and thus reduces revisit intention. The study provides insights for practitioners on effectively catering to this segment of travelers.
{"title":"Baby Come Back: Resident-Digital Nomad Conflicts, Destination Identification, and Revisit Intention","authors":"Dario Miocevic","doi":"10.1177/00472875231220945","DOIUrl":"https://doi.org/10.1177/00472875231220945","url":null,"abstract":"Due to the increasing popularity of remote work, digital nomadism has become a growing trend. Given that digital nomads can stay in destinations longer, their contacts with residents become more dynamic, including numerous social conflicts. By drawing on realistic group conflict theory and social identity complexity, this paper investigates how the negative consequences of social conflicts can be mitigated to strengthen the digital nomads’ identification with the destination and increase revisit intention. Using a multi-national sample of 307 digital nomads from four popular destinations, we find that the negative consequences of social conflicts can be alleviated by stronger cooperative contact through which residents provide instrumental support to digital nomads. Moreover, we find that through enhanced identification and cooperative contact with residents, digital nomads also develop a localized identity that threatens their nomadic identity and thus reduces revisit intention. The study provides insights for practitioners on effectively catering to this segment of travelers.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139592273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-28DOI: 10.1177/00472875231221148
Sohyun Bae, Xiaoyan Liu, Piaoran Ren
Slum tourism, an activity in which tourists visit impoverished areas, has grown rapidly in recent years and, in turn, triggered intense debates in the public sphere and on social media. In the current research, we examine how and why different frames regarding slum tours (i.e., poverty tour vs. cultural tour) interact with tourists’ power distance belief (PDB) to influence their attitudes toward such tours. Using three studies, we show that tourists with low (vs. high) PDB have more negative attitudes toward slum tours when they are framed as poverty tours than as cultural tours, because they perceive taking such tours as being immoral. We further demonstrate that an appeal for donations mitigates the perceived immorality among low-PDB tourists, which consequently alters their negative attitudes toward such tours. Our research offers stakeholders in slum tourism, including travel agencies and policymakers, valuable insights into operating slum tours in a more ethical way.
{"title":"The Interactive Effect of Message Framing and Power Distance Belief on Tourists’ Attitudes Toward Slum Tours","authors":"Sohyun Bae, Xiaoyan Liu, Piaoran Ren","doi":"10.1177/00472875231221148","DOIUrl":"https://doi.org/10.1177/00472875231221148","url":null,"abstract":"Slum tourism, an activity in which tourists visit impoverished areas, has grown rapidly in recent years and, in turn, triggered intense debates in the public sphere and on social media. In the current research, we examine how and why different frames regarding slum tours (i.e., poverty tour vs. cultural tour) interact with tourists’ power distance belief (PDB) to influence their attitudes toward such tours. Using three studies, we show that tourists with low (vs. high) PDB have more negative attitudes toward slum tours when they are framed as poverty tours than as cultural tours, because they perceive taking such tours as being immoral. We further demonstrate that an appeal for donations mitigates the perceived immorality among low-PDB tourists, which consequently alters their negative attitudes toward such tours. Our research offers stakeholders in slum tourism, including travel agencies and policymakers, valuable insights into operating slum tours in a more ethical way.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140491099","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-16DOI: 10.1177/00472875231223659
Kai Bai, Rufeng Chen
While dark tourism research has increasingly emphasized mortality salience’s role in exploring dark tourists’ experiences, little is known regarding the triggers and effects of mortality salience. We conducted semi-structured interviews with 25 tourists visiting the Xuankou Middle School (Wenchuan earthquake site), revealing that both the objective and constructive authenticity of tourism objects can trigger mortality salience. Mortality salience can prompt tourists to seek to increase their self-esteem, family connectedness, and sense of national identity to cope with their inevitable deaths. A second survey-based study found a positive relationship between mortality salience and the identified triggers and effects. Theoretical contributions include advancing terror management theory’s development in dark tourism research, enhancing the understanding of dark tourism’s meanings, and inspiring research on dark tourism’s death education. Practical implications include suggesting managers continuously collect and display authentic objects related to the site’s disaster and provide message areas for tourists to share their experiences.
{"title":"Eliciting Mortality Salience in Dark Tourism and its Influence","authors":"Kai Bai, Rufeng Chen","doi":"10.1177/00472875231223659","DOIUrl":"https://doi.org/10.1177/00472875231223659","url":null,"abstract":"While dark tourism research has increasingly emphasized mortality salience’s role in exploring dark tourists’ experiences, little is known regarding the triggers and effects of mortality salience. We conducted semi-structured interviews with 25 tourists visiting the Xuankou Middle School (Wenchuan earthquake site), revealing that both the objective and constructive authenticity of tourism objects can trigger mortality salience. Mortality salience can prompt tourists to seek to increase their self-esteem, family connectedness, and sense of national identity to cope with their inevitable deaths. A second survey-based study found a positive relationship between mortality salience and the identified triggers and effects. Theoretical contributions include advancing terror management theory’s development in dark tourism research, enhancing the understanding of dark tourism’s meanings, and inspiring research on dark tourism’s death education. Practical implications include suggesting managers continuously collect and display authentic objects related to the site’s disaster and provide message areas for tourists to share their experiences.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.9,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139620203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：