{"title":"Corrigendum to “Digital technology adoption and SC recoverability. The mediating role of relationship transparency and SC production risk management capabilities” [Technol. Forecast. Soc. Change volume 218, September 2025, 124219 https://doi.org/10.1016/j.techfore.2025.124219]","authors":"Nidhi Singh , Usama Awan , Sarah Basahel , Rsha Alghafes","doi":"10.1016/j.techfore.2026.124549","DOIUrl":"10.1016/j.techfore.2026.124549","url":null,"abstract":"","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"225 ","pages":"Article 124549"},"PeriodicalIF":13.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146189574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-04-01Epub Date: 2026-01-10DOI: 10.1016/j.techfore.2025.124521
Carlos Orús , Sergio Ibáñez-Sánchez , Carlos Flavián
Brands use Augmented Reality (AR) technologies in their marketing strategies. Among the AR applications, social AR filters enable brands to build new connections with customers on an intimate level, creating valuable experiences on social media and fostering consumers' storytelling. This research examines the effects of creativity of branded social AR filters, a key feature for the success of entertainment products, on users' responses toward brands. The results from an online questionnaire indicate that perceived originality and enjoyment elicit positive cognitive (awareness) and affective (image) reactions toward brands, which subsequently influence behavioral intentions. Additionally, we analyze the moderating role of brand intrusiveness and ad recognition, which can lessen and reinforce the positive effects of creativity on brand responses. Our findings contribute to the theoretical development of user experiences with branded social AR filters and provide recommendations for brand managers to design creative AR filter experiences that foster effective customer-brand connections.
{"title":"The impact of creativity in social AR filters on brand awareness, image, and behavioral intentions: The role of intrusiveness and Ad recognition","authors":"Carlos Orús , Sergio Ibáñez-Sánchez , Carlos Flavián","doi":"10.1016/j.techfore.2025.124521","DOIUrl":"10.1016/j.techfore.2025.124521","url":null,"abstract":"<div><div>Brands use Augmented Reality (AR) technologies in their marketing strategies. Among the AR applications, social AR filters enable brands to build new connections with customers on an intimate level, creating valuable experiences on social media and fostering consumers' storytelling. This research examines the effects of creativity of branded social AR filters, a key feature for the success of entertainment products, on users' responses toward brands. The results from an online questionnaire indicate that perceived originality and enjoyment elicit positive cognitive (awareness) and affective (image) reactions toward brands, which subsequently influence behavioral intentions. Additionally, we analyze the moderating role of brand intrusiveness and ad recognition, which can lessen and reinforce the positive effects of creativity on brand responses. Our findings contribute to the theoretical development of user experiences with branded social AR filters and provide recommendations for brand managers to design creative AR filter experiences that foster effective customer-brand connections.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"225 ","pages":"Article 124521"},"PeriodicalIF":13.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145929182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-04-01Epub Date: 2026-01-08DOI: 10.1016/j.techfore.2025.124517
Sven Heidenreich , Elena D. Denzer , Slawka Jordanow
This study investigates how explorative and exploitative IT capabilities drive performance across concept development, product development, and implementation stages of the new product development (NPD) process, and how environmental dynamism re-weights their effects. Drawing on survey data from 279 German innovation professionals and employing PLS-SEM alongside a polynomial-regression/response-surface analysis, we first show that treating IT exploration and IT exploitation as distinct dimensions uncovers their separate and joint contributions to stage-level outcomes. Both capabilities positively influence each NPD stage, but exploration yields its greatest marginal benefit during implementation, whereas exploitation exerts a steady effect across all stages. Response-surface results reveal that optimal performance is achieved not at a rigid 50:50 balance but at a context-sensitive, slightly exploitative-leaning ratio whose ideal position shifts as projects progress. Finally, environmental dynamism amplifies the value of explorative IT capabilities while attenuating that of exploitative IT capabilities. In turbulent settings firms benefit from heavier IT investment in exploration, whereas stable environments favor exploitation. These findings advance ambidexterity theory by challenging perfect balance assumptions, opening the NPD black box to reveal stage-specific digital mechanisms, and positioning environmental turbulence as a first-order boundary condition for IT strategy.
{"title":"Explore or exploit? How explorative and exploitative IT capabilities affect new product development process performance","authors":"Sven Heidenreich , Elena D. Denzer , Slawka Jordanow","doi":"10.1016/j.techfore.2025.124517","DOIUrl":"10.1016/j.techfore.2025.124517","url":null,"abstract":"<div><div>This study investigates how explorative and exploitative IT capabilities drive performance across concept development, product development, and implementation stages of the new product development (NPD) process, and how environmental dynamism re-weights their effects. Drawing on survey data from 279 German innovation professionals and employing PLS-SEM alongside a polynomial-regression/response-surface analysis, we first show that treating IT exploration and IT exploitation as distinct dimensions uncovers their separate and joint contributions to stage-level outcomes. Both capabilities positively influence each NPD stage, but exploration yields its greatest marginal benefit during implementation, whereas exploitation exerts a steady effect across all stages. Response-surface results reveal that optimal performance is achieved not at a rigid 50:50 balance but at a context-sensitive, slightly exploitative-leaning ratio whose ideal position shifts as projects progress. Finally, environmental dynamism amplifies the value of explorative IT capabilities while attenuating that of exploitative IT capabilities. In turbulent settings firms benefit from heavier IT investment in exploration, whereas stable environments favor exploitation. These findings advance ambidexterity theory by challenging perfect balance assumptions, opening the NPD black box to reveal stage-specific digital mechanisms, and positioning environmental turbulence as a first-order boundary condition for IT strategy.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"225 ","pages":"Article 124517"},"PeriodicalIF":13.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145929256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-04-01Epub Date: 2026-01-29DOI: 10.1016/j.techfore.2026.124560
Daniel Palacios-Marqués , Yogesh K. Dwivedi
Technological transformation and change have become key features of modern economies and societies. Digital technologies, artificial intelligence (AI), data analytics, and platform-based business models now form widespread socio-technical infrastructures that reshape value creation, organizational design, and stakeholder relationships. At the same time, global shocks and growing sustainability challenges reveal tensions between the promises and unintended effects of these technologies. This special issue includes 27 articles that explore technological transformation and change across different levels of analysis, sectors, and regions. Using various theoretical perspectives and methods, the contributions show how digital transformation connects to green innovation and sustainability, organizational capabilities and learning, AI- and data-driven decision-making, as well as changing patterns of consumer behavior, marketing, and platform governance. In this guest editorial, we first set the context and explain the main motivation for the special issue. Then, we provide an overview of the included papers, organized into thematic groups. We end by reflecting on the common insights from the collection, highlighting implications for managers and policymakers, and suggesting promising areas for future research on technological transformation and change.
{"title":"Guest editorial: Technological transformation and change","authors":"Daniel Palacios-Marqués , Yogesh K. Dwivedi","doi":"10.1016/j.techfore.2026.124560","DOIUrl":"10.1016/j.techfore.2026.124560","url":null,"abstract":"<div><div>Technological transformation and change have become key features of modern economies and societies. Digital technologies, artificial intelligence (AI), data analytics, and platform-based business models now form widespread socio-technical infrastructures that reshape value creation, organizational design, and stakeholder relationships. At the same time, global shocks and growing sustainability challenges reveal tensions between the promises and unintended effects of these technologies. This special issue includes 27 articles that explore technological transformation and change across different levels of analysis, sectors, and regions. Using various theoretical perspectives and methods, the contributions show how digital transformation connects to green innovation and sustainability, organizational capabilities and learning, AI- and data-driven decision-making, as well as changing patterns of consumer behavior, marketing, and platform governance. In this guest editorial, we first set the context and explain the main motivation for the special issue. Then, we provide an overview of the included papers, organized into thematic groups. We end by reflecting on the common insights from the collection, highlighting implications for managers and policymakers, and suggesting promising areas for future research on technological transformation and change.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"225 ","pages":"Article 124560"},"PeriodicalIF":13.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146189572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-04-01Epub Date: 2026-01-23DOI: 10.1016/j.techfore.2026.124526
Phil Johnstone , Laur Kanger , Johan Schot
Digital technologies are increasingly framed as important tools to address grand challenges such as climate change. While there is an increasing body of research on the role of digitalisation in unfolding sustainability transitions, it has been recognised that there is a lack of longer-term historical analysis of the evolution of digitalisation in the transitions field. This paper interrogates the multi-system evolution of digital technologies and the historical processes that have shaped the particular directionality characterising the information society. To do this, we mobilise and develop the Deep Transitions framework (DT). The DT framework has studied the mechanisms and processes that shaped the emergence and consolidation of mass production. However, the fifth surge of economic growth (identified as being initiated by the invention of the microprocessor and innovations in telecommunications), has yet to be analysed using the framework. We carry out a case study analysis developing a novel interpretation of digitalisation understood in terms of multi-system transitions processes and the consolidation of a meta-regime. In so doing, we contribute to a validation of DT theory and the analysis of multiple systems dynamics. We discuss our findings in the broader context of great surges of development and sustainability transitions literatures. We posit that the 5th surge is in its maturity phase, and that sustainability has had a limited role in shaping long-term path dependencies of digitalisation.
{"title":"Deep transitions and the evolution of the digital meta-regime","authors":"Phil Johnstone , Laur Kanger , Johan Schot","doi":"10.1016/j.techfore.2026.124526","DOIUrl":"10.1016/j.techfore.2026.124526","url":null,"abstract":"<div><div>Digital technologies are increasingly framed as important tools to address grand challenges such as climate change. While there is an increasing body of research on the role of digitalisation in unfolding sustainability transitions, it has been recognised that there is a lack of longer-term historical analysis of the evolution of digitalisation in the transitions field. This paper interrogates the multi-system evolution of digital technologies and the historical processes that have shaped the particular directionality characterising the information society. To do this, we mobilise and develop the Deep Transitions framework (DT). The DT framework has studied the mechanisms and processes that shaped the emergence and consolidation of mass production. However, the fifth surge of economic growth (identified as being initiated by the invention of the microprocessor and innovations in telecommunications), has yet to be analysed using the framework. We carry out a case study analysis developing a novel interpretation of digitalisation understood in terms of multi-system transitions processes and the consolidation of a meta-regime. In so doing, we contribute to a validation of DT theory and the analysis of multiple systems dynamics. We discuss our findings in the broader context of great surges of development and sustainability transitions literatures. We posit that the 5th surge is in its maturity phase, and that sustainability has had a limited role in shaping long-term path dependencies of digitalisation.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"225 ","pages":"Article 124526"},"PeriodicalIF":13.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146038282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-04-01Epub Date: 2026-01-19DOI: 10.1016/j.techfore.2026.124547
Ningning Zhang , Ke Wen , Jingjing Guo , Dingyi You , Le Tang
Previous studies have emphasized geographical proximity's role in academia-industry collaboration, yet this fails to explain the boom of cross-regional cooperation in China. Our study explores the factors driving these collaborations by introducing the concept of regional government support alongside geographical and economic proximity. Using exponential random graph models, we analyze cross-regional collaborations between research institutes affiliated with the Chinese Academy of Sciences and firms. Our findings indicate that geographical proximity is positively associated and economic proximity is negatively associated with cross-regional collaboration. Importantly, we find that government innovation support in the firm partner's region both directly enhances collaboration probability and moderates the effects of proximity factors. When the firm partner is located in regions with strong government innovation support, the positive impact of geographical proximity is weakened, whereas the negative effect of economic proximity is strengthened. These findings suggest that academic institutions are increasingly willing to overcome spatial and economic barriers when partnering with firms in regions offering strong institutional support for innovation. Our study provides new insights into the spatial patterns of academia-industry collaboration in China, revealing a trend whereby academic institutions increasingly concentrate their collaborative efforts in regions with strong government support for innovation.
{"title":"Proximity and cross-regional academia-industry collaboration: The moderating role of regional government support","authors":"Ningning Zhang , Ke Wen , Jingjing Guo , Dingyi You , Le Tang","doi":"10.1016/j.techfore.2026.124547","DOIUrl":"10.1016/j.techfore.2026.124547","url":null,"abstract":"<div><div>Previous studies have emphasized geographical proximity's role in academia-industry collaboration, yet this fails to explain the boom of cross-regional cooperation in China. Our study explores the factors driving these collaborations by introducing the concept of regional government support alongside geographical and economic proximity. Using exponential random graph models, we analyze cross-regional collaborations between research institutes affiliated with the Chinese Academy of Sciences and firms. Our findings indicate that geographical proximity is positively associated and economic proximity is negatively associated with cross-regional collaboration. Importantly, we find that government innovation support in the firm partner's region both directly enhances collaboration probability and moderates the effects of proximity factors. When the firm partner is located in regions with strong government innovation support, the positive impact of geographical proximity is weakened, whereas the negative effect of economic proximity is strengthened. These findings suggest that academic institutions are increasingly willing to overcome spatial and economic barriers when partnering with firms in regions offering strong institutional support for innovation. Our study provides new insights into the spatial patterns of academia-industry collaboration in China, revealing a trend whereby academic institutions increasingly concentrate their collaborative efforts in regions with strong government support for innovation.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"225 ","pages":"Article 124547"},"PeriodicalIF":13.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146038277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-03-01Epub Date: 2025-12-11DOI: 10.1016/j.techfore.2025.124472
Huosong Xia , Hao Chen , Justin Zuopeng Zhang , Muhammad Mustafa Kamal
{"title":"Corrigendum to “Exploring the impact of responsible AI governance on corporate performance: A quasi-natural experiment” [Technol. Forecast. Soc. Change 223 (February 2026) 124425]","authors":"Huosong Xia , Hao Chen , Justin Zuopeng Zhang , Muhammad Mustafa Kamal","doi":"10.1016/j.techfore.2025.124472","DOIUrl":"10.1016/j.techfore.2025.124472","url":null,"abstract":"","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"224 ","pages":"Article 124472"},"PeriodicalIF":13.3,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145973145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-03-01Epub Date: 2025-12-23DOI: 10.1016/j.techfore.2025.124497
Weiming Liu , Varun Chotia , Lu Wang , Prashant Sharma , Norah Albishri , Snigdha Dash
This research investigates how working with large language models improves the regenerative capabilities of supply chains by developing digital process transformation capability and cognitive supply chain capability, under varying levels of organisational digital experimentation culture and artificial intelligence (AI) governance maturity. This study develops and tests a multi-stage capability architecture, introducing new perspectives on about cognitive automation, AI capability settings, and algorithmic affordances. The model is validated through analysis of responses from 281 respondents in knowledge-intensive fields. Empirical research supports the proposed serial mediation, depicting that incorporating large language models in supply chains enhance regenerative capacity through digital process transformation and the reconfiguration of cognitive supply chains. Digital experimentation culture strengthens the relationship between the large language model integration into supply chain and digital process capability, whereas AI governance maturity strengthens the link between such integration and regenerative capability. This research adds to modern theories on algorithmic cognition and capability orchestration in AI-enabled systems, adds depth to digital operations and strategic management research, and demonstrates how large language model integration can create regenerative supply chains.
{"title":"Intelligence by design: Large language model work integration as strategic enablers for supply chain regeneration through digital and cognitive capabilities","authors":"Weiming Liu , Varun Chotia , Lu Wang , Prashant Sharma , Norah Albishri , Snigdha Dash","doi":"10.1016/j.techfore.2025.124497","DOIUrl":"10.1016/j.techfore.2025.124497","url":null,"abstract":"<div><div>This research investigates how working with large language models improves the regenerative capabilities of supply chains by developing digital process transformation capability and cognitive supply chain capability, under varying levels of organisational digital experimentation culture and artificial intelligence (AI) governance maturity. This study develops and tests a multi-stage capability architecture, introducing new perspectives on about cognitive automation, AI capability settings, and algorithmic affordances. The model is validated through analysis of responses from 281 respondents in knowledge-intensive fields. Empirical research supports the proposed serial mediation, depicting that incorporating large language models in supply chains enhance regenerative capacity through digital process transformation and the reconfiguration of cognitive supply chains. Digital experimentation culture strengthens the relationship between the large language model integration into supply chain and digital process capability, whereas AI governance maturity strengthens the link between such integration and regenerative capability. This research adds to modern theories on algorithmic cognition and capability orchestration in AI-enabled systems, adds depth to digital operations and strategic management research, and demonstrates how large language model integration can create regenerative supply chains.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"224 ","pages":"Article 124497"},"PeriodicalIF":13.3,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145840644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-03-01Epub Date: 2025-12-29DOI: 10.1016/j.techfore.2025.124518
Zuge Xing , Canfei He , Yuxin Pan
Biased technological changes have reshaped urban labor markets, significantly affecting income distribution. Despite the recognition of skill-biased technological change (SBTC) and routine-biased technological change (RBTC) frameworks as key to explaining income inequality, it remains unclear whether all types of biased technological changes widen urban income inequality (UII). This paper uses machine learning methods on Chinese census data from 2000 to 2015 to build a large sample urban labor income dataset and analyzes the effects of SBTC, non-routine cognitive RBTC, and non-routine manual RBTC on UII. The results reveal that SBTC and non-routine cognitive RBTC exacerbate UII in China, while non-routine manual RBTC can reduce it and weaken the adverse distributional effects of SBTC. The influence of these technological changes varies markedly across cities with different human capital, foreign direct investment, and economic complexity. The findings of this study contribute to a deeper understanding of the interplay between technological progress and labor market income distribution and offer insights for policymakers in developing countries to formulate targeted labor skill training and employment diversification strategies.
{"title":"Divergent Paths: Unpacking the role of skill-biased and routine-biased technological change on urban income inequality in China","authors":"Zuge Xing , Canfei He , Yuxin Pan","doi":"10.1016/j.techfore.2025.124518","DOIUrl":"10.1016/j.techfore.2025.124518","url":null,"abstract":"<div><div>Biased technological changes have reshaped urban labor markets, significantly affecting income distribution. Despite the recognition of skill-biased technological change (SBTC) and routine-biased technological change (RBTC) frameworks as key to explaining income inequality, it remains unclear whether all types of biased technological changes widen urban income inequality (UII). This paper uses machine learning methods on Chinese census data from 2000 to 2015 to build a large sample urban labor income dataset and analyzes the effects of SBTC, non-routine cognitive RBTC, and non-routine manual RBTC on UII. The results reveal that SBTC and non-routine cognitive RBTC exacerbate UII in China, while non-routine manual RBTC can reduce it and weaken the adverse distributional effects of SBTC. The influence of these technological changes varies markedly across cities with different human capital, foreign direct investment, and economic complexity. The findings of this study contribute to a deeper understanding of the interplay between technological progress and labor market income distribution and offer insights for policymakers in developing countries to formulate targeted labor skill training and employment diversification strategies.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"224 ","pages":"Article 124518"},"PeriodicalIF":13.3,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145884051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Humanitarian supply chains (HSCs) have undergone significant changes over the years, shifting from traditional systems to more intelligent and, eventually, AI-enabled operations. With technological advancements accelerating across sectors, humanitarian organizations have also begun adopting artificial intelligence (AI) to enhance their workflows, improve efficiency, and reduce losses. While much of the existing research has focused on the benefits of AI in business and logistics, there is still limited understanding of its potential downsides—particularly within humanitarian settings. This study addresses that gap by exploring how AI may negatively affect HSC activities, both at the individual (micro) and organizational (macro) levels. To guide our analysis, we draw on the Belief-Action-Outcome (BAO) framework, which helps connect personal and institutional beliefs to actions and resulting outcomes. Humanitarian supply chains operate in complex environments where technology use intersects with human behavior, organizational culture, and social values. To better understand these dynamics, we conducted qualitative interviews with professionals working in humanitarian organizations. These insights allowed us to identify and map various challenges—what we refer to as the “dark side” of AI—onto specific functions within HSC operations. Our findings not only highlight areas of concern but also contribute to the broader application of the BAO model in the humanitarian field.
{"title":"Grass is always dark(er) on the other side: Exploring the dark side of artificial intelligence humanitarian supply chain operations","authors":"Abhishek Behl , Shikha Bhardwaj , Nirma Jayawardena , Vijay Pereira , Mohammad Roohanifar","doi":"10.1016/j.techfore.2025.124484","DOIUrl":"10.1016/j.techfore.2025.124484","url":null,"abstract":"<div><div>Humanitarian supply chains (HSCs) have undergone significant changes over the years, shifting from traditional systems to more intelligent and, eventually, AI-enabled operations. With technological advancements accelerating across sectors, humanitarian organizations have also begun adopting artificial intelligence (AI) to enhance their workflows, improve efficiency, and reduce losses. While much of the existing research has focused on the benefits of AI in business and logistics, there is still limited understanding of its potential downsides—particularly within humanitarian settings. This study addresses that gap by exploring how AI may negatively affect HSC activities, both at the individual (micro) and organizational (macro) levels. To guide our analysis, we draw on the Belief-Action-Outcome (BAO) framework, which helps connect personal and institutional beliefs to actions and resulting outcomes. Humanitarian supply chains operate in complex environments where technology use intersects with human behavior, organizational culture, and social values. To better understand these dynamics, we conducted qualitative interviews with professionals working in humanitarian organizations. These insights allowed us to identify and map various challenges—what we refer to as the “dark side” of AI—onto specific functions within HSC operations. Our findings not only highlight areas of concern but also contribute to the broader application of the BAO model in the humanitarian field.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"224 ","pages":"Article 124484"},"PeriodicalIF":13.3,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145790862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}