Technological Forecasting and Social Change最新文献_第2页

Identifying the metaverse value recipe(s) affecting customer engagement and well-being in retailing 确定影响零售业顾客参与度和幸福感的元价值秘诀

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-12 DOI: 10.1016/j.techfore.2024.123870

Gaganpreet Singh , Sanjit K. Roy , Chrysostomos Apostolidis , Mohammed Quaddus , Saalem Sadeque

Following the increasing interest of retailers in engaging with their consumers using digital channels and platforms, this study uses affordance theory and Leroi-Werelds' value typologies as a theoretical lens to identify recipes (i.e., combinations) of positive and negative affordances that facilitate or impede their interactions with the metaverse in the retail context. More specifically, the study aims to unveil the complex interplay between different value dimensions influencing customer engagement in the metaverse and their impact on customers' well-being. Fuzzy-set qualitative comparative analysis (fsQCA) was used to analyse data from Australian consumers. This research deviates from earlier studies that have focused on the identification of positive drivers of customer engagement, considering instead the trade-offs between positive and negative factors and investigating their impact on customer engagement and subjective well-being in a technology-centric context. The study reveals numerous pertinent ‘value recipes’ that contribute to our existing knowledge regarding the factors that affect customer engagement and subjective well-being in the metaverse. The theoretical contribution of this study lies in the development of several affordance combinations that can explain engagement and well-being in customer-metaverse interactions. From a practical standpoint, the findings suggest guidelines for successfully infusing the metaverse into the retail landscape.

随着零售商对利用数字渠道和平台与消费者互动的兴趣与日俱增，本研究以承受力理论和 Leroi-Werelds 的价值类型学为理论视角，确定了促进或阻碍零售商与元界互动的积极和消极承受力的配方（即组合）。更具体地说，这项研究旨在揭示影响顾客参与元宇宙的不同价值维度之间复杂的相互作用及其对顾客福祉的影响。研究采用模糊集定性比较分析法（fsQCA）来分析来自澳大利亚消费者的数据。这项研究不同于以往侧重于识别客户参与的积极驱动因素的研究，而是考虑了积极因素和消极因素之间的权衡，并调查了它们在以技术为中心的背景下对客户参与和主观幸福感的影响。这项研究揭示了许多相关的 "价值秘诀"，为我们了解影响顾客参与和主观幸福感的元宇宙因素的现有知识做出了贡献。本研究的理论贡献在于开发了几种可负担性组合，这些组合可以解释顾客与元海外互动中的参与度和幸福感。从实践的角度来看，研究结果提出了将元宇宙成功融入零售业的指导原则。

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引用次数: 0

Digital thinking as a navigator of the progressive digitalization process in an enterprise 数字化思维是企业逐步实现数字化进程的领航者

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-12 DOI: 10.1016/j.techfore.2024.123862

Wiesława Caputa , Izabela Krawczyk-Sokołowska , Artur Paździor , Luybomyr Sozanskyy

The necessity to create digital awareness imposes the need for organizations to utilize opportunities and mitigate threats associated with the ongoing digital transformation process. This awareness is based on the triad of perception, action, and knowledge. Consequently, we assume that one of the key factors determining digital awareness is digital thinking, which must be systematically monitored. Diagnosing and identifying gaps that affect the effectiveness of digital possibilities in the value creation process of every organization enables not only the development of knowledge resources but also the continuous reinforcement of digital thinking.

The main objectives of this study are: the identification of key attributes of digital thinking in relation to the competitiveness of businesses, diagnosing the level of digital thinking in domestic enterprises, identifying gaps in this area, and providing recommendations that can positively impact the digital transformation process and enhance a company's competitiveness.

In addition to literature studies, the achievement of these objectives is based on our own survey research conducted in 2023 on a sample of 869 domestic enterprises. The evaluation focused on 24 statements characterizing digital thinking using a 7-point Likert scale.

Using the Helwig method, we diagnose the overall level of digital thinking in the enterprises. Further identification of digital thinking areas that include a focus on development, transparency of processes, courage to take action, and innovation allowed us to identify the weakest links in terms of digital thinking in enterprises, thus positively verifying the key hypothesis indicating the existence of gaps in digital thinking.

The conducted research enabled us to provide recommendations that, when implemented, should positively impact the level of digital thinking and the degree of digital transformation in enterprises.

必须树立数字化意识，这就要求各组织利用机遇，减少与正在进行的数字化转型进程相关的威胁。这种意识基于感知、行动和知识三要素。因此，我们认为决定数字化意识的关键因素之一是数字化思维，必须对其进行系统监测。诊断并找出影响数字化可能性在每个组织价值创造过程中有效性的差距，不仅能开发知识资源，还能不断强化数字化思维。本研究的主要目标是：确定与企业竞争力相关的数字化思维的关键属性，诊断国内企业的数字化思维水平，找出这方面的差距，并提出能够对数字化转型过程产生积极影响并提高企业竞争力的建议。除了文献研究之外，这些目标的实现还基于我们自己于 2023 年对 869 家国内企业进行的抽样调查研究。我们采用赫尔维格法，对企业数字化思维的整体水平进行了诊断。通过对数字化思维领域的进一步识别，包括对发展的关注、流程的透明度、采取行动的勇气和创新，我们确定了企业在数字化思维方面的最薄弱环节，从而积极验证了表明数字化思维存在差距的关键假设。

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引用次数: 0

A framework for designing user-centered data visualizations in smart city technologies 在智慧城市技术中设计以用户为中心的数据可视化框架

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-10 DOI: 10.1016/j.techfore.2024.123855

Teresa Cepero , Luis G. Montané-Jiménez , Gina Paola Maestre-Góngora

Smart city technologies help to manage shared urban resources like road space, energy, water, and food more efficiently. With the vast amount of data these technologies generate, data visualization has become a crucial component for presenting critical information in a clear and condensed manner. However, designing data visualizations can be a challenging task, it requires applying data visualization guidelines for effective visual codification and user-centered design guidelines to design usable dashboards. The aim of this paper is to draw a comprehensive vision of the data visualization design process in smart city systems by integrating guidelines of data visualization and user-centered design into a framework. This paper presents a novel user-centered data visualization framework for smart city technologies. The framework offers a structured approach to understanding the intricacies of visualization design processes and guides the development from a user-centered perspective. It integrates activities, techniques, instruments, and guidelines for developing user-centered visualizations in smart city technologies. The proposed framework’s content was validated through expert judgment and tested in a case study for the development of the Xalapa Commerce, Services, and Tourism Dashboard.

智能城市技术有助于更有效地管理道路空间、能源、水和食物等共享城市资源。随着这些技术产生大量数据，数据可视化已成为以清晰、简洁的方式呈现关键信息的重要组成部分。然而，设计数据可视化可能是一项具有挑战性的任务，它需要应用数据可视化准则进行有效的可视化编码，并应用以用户为中心的设计准则来设计可用的仪表盘。本文旨在通过将数据可视化指南和以用户为中心的设计指南整合到一个框架中，对智慧城市系统中的数据可视化设计过程进行全面展望。本文为智慧城市技术提出了一个新颖的以用户为中心的数据可视化框架。该框架提供了一种结构化的方法来理解可视化设计过程的复杂性，并从以用户为中心的角度指导开发工作。它整合了在智慧城市技术中开发以用户为中心的可视化的活动、技术、工具和指南。建议框架的内容通过专家判断进行了验证，并在开发 Xalapa 商业、服务和旅游仪表板的案例研究中进行了测试。

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引用次数: 0

Good neighbors but bad employers? How corporate digital transformation affects incongruence between external and internal corporate social responsibility 好邻居却是坏雇主？企业数字化转型如何影响企业内外部社会责任的不一致性

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-09 DOI: 10.1016/j.techfore.2024.123858

Yuting Zhang, Tachia Chin, Ragwa Al-Wazer

Extant research provides compelling conceptual and empirical arguments on how digital transformation shapes corporate social responsibility (CSR). This paper constructs a theoretical model to explain the impact of digital transformation on inconsistent CSR. Based on the panel data of 1695 Chinese A-share listed companies from 2010 to 2020, this article identifies the direct impact, underlying mechanism, and heterogeneous impact of digital transformation on inconsistent CSR. The results indicate that digital transformation decreases inconsistent CSR. The mechanism analysis shows that digital transformation reduces inconsistent CSR by increasing the attention to internal stakeholders and the attention to internal and external stakeholders. Further tests of the moderating effect reveal that media coverage mitigates the impact of digital transformation on the attention to internal stakeholders. The heterogeneity analysis suggests that the impact of digital transformation is more pronounced in firms with Party organizations. This article contributes new empirical evidence regarding CSR-enhancing effects of digital transformation and extends practical implications for firms to better balance internal and external CSR so that employees can share in corporate growth. Additionally, it outlines directions for future research that can possibly explore the relationship between digital transformation and inconsistent CSR through alternative theoretical perspectives and more rigorous mathematical models.

关于数字化转型如何影响企业社会责任（CSR），现有研究提供了令人信服的概念和经验论据。本文构建了一个理论模型来解释数字化转型对不一致的企业社会责任的影响。基于 2010-2020 年 1695 家中国 A 股上市公司的面板数据，本文识别了数字化转型对不一致企业社会责任的直接影响、内在机制和异质性影响。结果表明，数字化转型降低了不一致的企业社会责任。机制分析表明，数字化转型通过提高对内部利益相关者的关注以及对内部和外部利益相关者的关注来减少不一致的企业社会责任。对调节效应的进一步检验表明，媒体报道减轻了数字化转型对内部利益相关者关注度的影响。异质性分析表明，数字化转型对拥有党组织的企业的影响更为明显。本文为数字化转型对企业社会责任的促进作用提供了新的实证证据，并为企业更好地平衡内部和外部企业社会责任，使员工能够分享企业发展成果提供了实践启示。此外，文章还概述了未来的研究方向，即通过其他理论视角和更严格的数学模型，探索数字化转型与不一致的企业社会责任之间的关系。

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引用次数: 0

Impact of digital government construction on the intelligent transformation of enterprises: Evidence from China 数字政府建设对企业智能化转型的影响：来自中国的证据

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-09 DOI: 10.1016/j.techfore.2024.123787

Longpeng Zhang, Xingye Zhang

In the digital age, driving the intelligent transformation of enterprises is a crucial research topic. This study examines the impact of digital government development on enterprise transformation and explores the pathways to achieve it. Drawing from digital governance and institutional economics theories, government data openness, cloud platform construction, and intelligent government services provide a favorable external environment for enterprise transformation. Digital government development also reduces institutional transaction costs, thus enabling enterprises to invest more resources in technological innovation, including artificial intelligence applications. Empirical research on Chinese listed firms supports these findings. Furthermore, the construction of digital government can effectively promote innovation and management intelligence within the internal value chain of enterprises. Other heterogeneity analyses indicate that this effect is more pronounced in technology-intensive industries and developed regions.

在数字化时代，推动企业智能化转型是一个至关重要的研究课题。本研究探讨了数字政府建设对企业转型的影响，并探索了实现企业转型的路径。借鉴数字治理和制度经济学理论，政府数据开放、云平台建设和智慧政务服务为企业转型提供了良好的外部环境。数字政府建设也降低了制度交易成本，从而使企业能够将更多资源投入到包括人工智能应用在内的技术创新中。对中国上市公司的实证研究也支持上述结论。此外，数字政府建设还能有效促进企业内部价值链的创新和管理智能化。其他异质性分析表明，这种效应在技术密集型行业和发达地区更为明显。

引用次数: 0

Evaluating the adoption of sensor and robotic technologies from a multi-stakeholder perspective: The case of greenhouse sector in China 从多方利益相关者的角度评估传感器和机器人技术的采用情况：中国温室行业案例

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-08 DOI: 10.1016/j.techfore.2024.123842

Xinyuan Min , Jaap Sok , Tian Qian , Weihao Zhou , Alfons Oude Lansink

Emerging digital technologies are transforming greenhouse production, yet it remains unclear which technologies are likely to achieve widespread adoption. This study evaluates greenhouse sensor and robotic technologies from an innovation-oriented perspective, aiming to bridge the gap between technology assessment and innovation adoption. Using the Diffusion of Innovation theory as a framework, we defined evaluation criteria based on the perceived technology attributes. Our evaluation process involved multiple stakeholder groups within the Chinese greenhouse sector—growers, investors, technology suppliers, and policy makers. The Bayesian best-worst method was used to elicit stakeholder preferences and expert-rated technology scores for each attribute. These were combined to produce a probabilistic overall performance score for each technology. The results highlighted the heterogeneous preferences among stakeholders. The leaf temperature sensor received the highest score among growers and policy makers. Investors and technology suppliers favored the scouting and harvesting robots, respectively. These findings underscore the importance of tailoring technology promotion strategies to the specific priorities of each stakeholder group.

新兴数字技术正在改变温室生产，但目前仍不清楚哪些技术有可能得到广泛采用。本研究从创新导向的角度对温室传感器和机器人技术进行评估，旨在弥补技术评估与创新采用之间的差距。以创新扩散理论为框架，我们根据感知到的技术属性定义了评估标准。我们的评估过程涉及中国温室行业的多个利益相关群体--种植者、投资者、技术供应商和政策制定者。我们采用贝叶斯最佳-最差法来获取利益相关者的偏好和专家对每项属性的技术评分。综合这些因素，得出每种技术的总体性能概率得分。结果凸显了利益相关者的不同偏好。叶片温度传感器在种植者和决策者中得分最高。投资者和技术供应商则分别对侦查机器人和收割机器人青睐有加。这些发现强调了根据各利益相关群体的具体优先事项制定技术推广战略的重要性。

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引用次数: 0

Big data analytics-enabled dynamic capabilities for corporate performance mediated through innovation ambidexterity: Findings from machine learning with cross-country analysis 以创新灵活性为中介，通过大数据分析提高企业绩效的动态能力：机器学习的跨国分析结果

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-07 DOI: 10.1016/j.techfore.2024.123851

Adilson Carlos Yoshikuni , Rajeev Dwivedi , Arnaldo Rabello de Aguiar Vallim Filho , Samuel Fosso Wamba

Practitioners and academics question how big data analytics (BDA) generates business value across diverse economic contexts. Early research on BDA capabilities has often been geographically concentrated, typically focusing on individual countries without comparing emerging and advanced economies. This study addresses this issue by exploring how BDA enables dynamic capabilities to influence innovation ambidexterity, drive corporate performance, and navigate environmental uncertainties in developing and developed economies. Therefore, the research model has been tested using 313 samples from Brazil, India, and the United States of America. Results suggest that BDA enabled dynamic capabilities to play an essential role in corporate performance mediated through innovation ambidexterity with different path effects for countries. A post hoc analysis was conducted to investigate the insignificant moderating effects of environmental uncertainties on the relationship between BDA-enabled dynamic capabilities and innovation ambidexterity and address this unexpected result. ML techniques demonstrated that high, medium, and low levels of innovation ambidexterity can be predicted by big data analytics-enabled dynamic capabilities under environmental uncertainty in 79 %. Higher innovation ambidexterity is concentrated in Brazilian prospector firms, mature-aged and in large sizes under higher environmental uncertainty. American and Indian firms are predominant in achieving a medium level of innovation ambidexterity by the analyzer and defender orientation strategy and are young-age and middle-size firms under higher environmental uncertainty.

从业人员和学者对大数据分析（BDA）如何在不同的经济环境中产生商业价值提出了质疑。有关 BDA 能力的早期研究往往集中在地域上，通常只关注个别国家，而不对新兴经济体和发达经济体进行比较。本研究针对这一问题，探讨了 BDA 如何使动态能力影响创新的灵活性、推动企业绩效，以及在发展中经济体和发达经济体中驾驭环境的不确定性。因此，研究模型使用了来自巴西、印度和美国的 313 个样本进行了测试。结果表明，BDA 使动态能力通过创新灵活性在企业绩效中发挥重要作用，不同国家的路径效应不同。为了研究环境不确定性对 BDA 所促成的动态能力与创新灵活性之间关系的不显著调节作用，我们进行了事后分析，以解决这一意外结果。ML 技术表明，在环境不确定性条件下，大数据分析支持的动态能力对高、中、低水平创新灵活性的预测率分别为 79%。在环境不确定性较高的情况下，创新灵活性较高的企业主要集中在巴西的勘探者企业、成熟企业和大型企业。在环境不确定性较高的情况下，美国和印度企业主要采用分析者和防御者导向战略来实现中等水平的创新灵活性，这些企业多为年轻企业和中等规模企业。

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引用次数: 0

Consumer knowledge and sustainable decision-making: A mixed-method inquiry and proposed model 消费者知识与可持续决策：混合方法调查和拟议模型

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-07 DOI: 10.1016/j.techfore.2024.123848

Anjala S. Krishen , Jesse L. Barnes , Han-fen Hu

Utility sectors are designing innovative technological service offerings to improve long-term sustainable management goals; however, they require consumer acceptance of innovative sustainable practices. Guided by the knowledge-attitude-behavior model and folk theory of the mind, our interdisciplinary research analyzes the link between consumer perceived knowledge and acceptance of innovative technologies in the water and energy utility sectors. Study 1 involves US-based public water consumers (N = 549) and examines the role of perceived knowledge under the mediation of attitude, in influencing intentions to use recycled wastewater. Results indicate that consumers with high perceived knowledge also have positive attitudes and are more likely to accept recycled water. Study 2 is a mixed-method inquiry of energy customers in Nevada, US (N = 236) and investigates the role of perceived knowledge, under the mediation of environmental concern, trust, and attitude, in intentions to enroll in new energy demand incentive programs. Findings show that consumers with high perceived knowledge also have high environmental concern, trust, attitude, and enrollment intention for new incentive-based programs. The consistent findings across our two studies highlight the importance of accounting for cognitive factors beyond actual knowledge in future educational campaigns to enhance consumer acceptance of innovative technologies in utility sectors.

公用事业部门正在设计创新技术服务产品，以改善长期可持续管理目标；然而，这些服务需要消费者接受创新的可持续实践。在知识-态度-行为模型和民俗心理理论的指导下，我们的跨学科研究分析了消费者感知到的知识与水和能源公用事业部门接受创新技术之间的联系。研究 1 涉及美国的公共用水消费者（N = 549），考察了感知知识在态度中介下对使用再生废水意愿的影响作用。结果表明，感知知识高的消费者态度积极，更有可能接受循环水。研究 2 采用混合方法对美国内华达州的能源客户（N = 236）进行调查，在环境问题、信任和态度的中介作用下，研究感知知识对参加新能源需求激励项目的意愿的影响。研究结果表明，具有高感知知识的消费者也具有较高的环境关注度、信任度、态度以及参与新激励项目的意愿。我们的两项研究结果一致，这突出了在未来的教育活动中考虑实际知识以外的认知因素以提高消费者对公用事业部门创新技术接受度的重要性。

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引用次数: 0

Geographical influences, media attention and enterprise digital transformation 地域影响、媒体关注和企业数字化转型

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-07 DOI: 10.1016/j.techfore.2024.123853

Teng Wang , Xiaoyang Zhao , Xiaotong Li

We investigate how geographic factors influence enterprise digital transformation (EDT) by applying resource dependence theory and the attention-based view. Analyzing spatial and attribute data from Chinese firms between 2011 and 2020, our study reveals three key findings: (1) proximity to major cities positively affects EDT; (2) local enterprise digitalization density (LEDD) mediates the relationship between city proximity and EDT; and (3) media attention has an inverted U-shaped moderating effect on both the relationship between LEDD and EDT, and on LEDD’s mediation effect. Our heterogeneity analysis shows that compared to non-provincial dual-core cities, proximity to major cities has stronger influence on enterprise digital transformation in provincial capitals and first-tier cities. Additionally, the impact of proximity to major cities on EDT is significantly stronger for non-state-owned enterprises and technology-intensive enterprises. Our research broadens the understanding of the spatial dimensions of digital transformation, offering a nuanced theoretical framework that highlights the interplays between geographic and cognitive factors in shaping corporate digital strategy. These insights have valuable implications for policymakers and business leaders seeking to promote enterprise digital transformation.

我们运用资源依赖理论和注意力观点研究了地理因素如何影响企业数字化转型（EDT）。通过分析2011年至2020年间中国企业的空间数据和属性数据，我们的研究揭示了三个关键结论：（1）靠近大城市对企业数字化转型有积极影响；（2）本地企业数字化密度（LEDD）在城市距离与企业数字化转型之间起到中介作用；（3）媒体关注度对LEDD与企业数字化转型之间的关系以及LEDD的中介作用都有倒U型的调节作用。我们的异质性分析表明，与非省会双核城市相比，靠近大城市对省会和一线城市企业数字化转型的影响更大。此外，对于非国有企业和技术密集型企业来说，靠近大城市对 EDT 的影响明显更大。我们的研究拓宽了人们对数字化转型空间维度的理解，提供了一个细致入微的理论框架，强调了地理因素和认知因素在塑造企业数字化战略中的相互作用。这些见解对寻求促进企业数字化转型的政策制定者和企业领导者具有重要意义。

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引用次数: 0

Is more always better? Investor-firm interactions, market competition and innovation performance of firms 越多越好吗？投资者与企业的互动、市场竞争和企业创新绩效

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change

Pub Date : 2024-11-06 DOI: 10.1016/j.techfore.2024.123856

Xuejiao Ma , Xiaojun Ma , Wei Fei , Qichuan Jiang , Wen Qin

With the rapid development of the Internet, the way of investors communicating to firms has evolved from the traditional offline approach to the online mode. Based on the number and quality of investor-firm interactions on the online interactive platforms constructed by China, this study investigates the impact of investor-firm interactions on innovation performance of firms of A-share listed firms over the period of 2010–2020. Our findings support an inverted U-shaped relationship between investor-firm interactions and firms' innovation performance. We further delve into the moderating role of market competition. Results reveal that industrial competition amplifies this inverted U-shaped relationship, while a firm's market power weakens it. Our empirical insights provide valuable insights for policymakers seeking to refine the voice of individual investors and for managers considering incorporating online interactions into their innovation strategies.

随着互联网的快速发展，投资者与企业的沟通方式也从传统的线下方式演变为线上模式。本研究基于我国构建的网络互动平台上投资者与企业互动的数量和质量，考察了2010-2020年间投资者与企业互动对A股上市公司企业创新绩效的影响。研究结果表明，投资者与企业互动与企业创新绩效之间存在倒 U 型关系。我们进一步研究了市场竞争的调节作用。结果显示，产业竞争会放大这种倒 U 型关系，而企业的市场力量则会削弱这种关系。我们的经验见解为寻求完善个人投资者话语权的政策制定者和考虑将在线互动纳入其创新战略的管理者提供了宝贵的启示。

引用次数: 0