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‘It's not the boogeyman’: How voice assistant technology is bridging the digital divide for older people 它不是妖魔鬼怪":语音助理技术如何缩小老年人的数字鸿沟
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-01 DOI: 10.1016/j.technovation.2024.103080

Technologically illiterate users are frequently excluded from access to technology and its benefits, creating a digital divide. Some groups of older adults are among those considered technologically illiterate and experiencing vulnerability. For this population, traditional technologies that require physical interactions have proven to be stressful and create a phenomenon known as ‘technophobia’. Herein lies the potential value of touchless technologies such as voice assistants, which may offer a new avenue for older adult inclusion. Thus, our study delves deep into the lifeworld of older people to understand how voice assistants can impact inclusion and well-being. Adopting a longitudinal approach, we observed and interviewed participants (n = 32) in their homes, augmenting this qualitative data with secondary data from voice assistant device reports. Our initial results show that older people perceived the effect of illiteracy in their first encounter with the technology, but over time, they learnt to overcome initial challenges and started building relationships with artificial intelligence. In the final part of the study, participants identified the value of using technology and recognised that technology ‘is not the boogeyman’ but rather enables tech-inclusion and well-being. Under the lens of transformative service research, we provide a framework that illustrates how artificial intelligence is healing older people's digital divide, showing core elements of inclusion (access to new technology, support with activities, sense of participation, independence, convenience and source of information), and well-being (sense of pride, entertainment option, eased loneliness, improved self-esteem).

技术文盲用户经常被排除在外,无法获得技术及其益处,从而造成数字鸿沟。一些老年人群体被认为是技术文盲,他们的处境十分脆弱。对这些人来说,需要身体互动的传统技术已被证明会给他们带来压力,并造成一种被称为 "技术恐惧症 "的现象。语音助手等非接触式技术的潜在价值就在于此,它可以为老年人的融入提供一条新途径。因此,我们的研究深入老年人的生活世界,以了解语音助手如何影响老年人的融入和福祉。我们采用纵向研究方法,在参与者(32 人)家中对其进行观察和访谈,并通过语音助手设备报告中的二手数据对定性数据进行补充。我们的初步研究结果表明,老年人在初次接触人工智能技术时感觉到了 "不识字 "的影响,但随着时间的推移,他们学会了克服最初的挑战,并开始与人工智能建立联系。在研究的最后部分,参与者发现了使用技术的价值,并认识到技术 "并不是妖魔鬼怪",而是能够促进技术融入和福祉。在转型服务研究的视角下,我们提供了一个框架,说明人工智能是如何弥合老年人的数字鸿沟的,并展示了包容(获取新技术、活动支持、参与感、独立性、便利性和信息来源)和幸福(自豪感、娱乐选择、缓解孤独感、提高自尊)的核心要素。
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引用次数: 0
Artificial intelligence and innovation management: Charting the evolving landscape 人工智能与创新管理:描绘不断变化的前景
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-01 DOI: 10.1016/j.technovation.2024.103081

The excitement surrounding Artificial Intelligence (AI) is palpable. It is rapidly gaining prevalence in academia, business, and personal use. In particular, the emergence of generative AI, exemplified by large language models such as ChatGPT, has been marked by substantial media attention, discourse, and hype. Like most, if not all, aspects of business, innovation processes have been impacted. However, little is known about the degree of impact or the benefits that might be gained. To cut through the hype and understand the use of AI in innovation processes in businesses today, a large-scale survey amongst innovation managers in the USA was conducted, followed by interviews. The findings indicate that the use of AI in innovation processes is high and widespread, with AI being used for more than half of the surveyed firms' innovation projects. Furthermore, AI is used more in the development stage of the innovation process than in the idea or commercialization stages, which counters much of the existing discourse, which focuses on the idea stage. We uncover interesting differences by comparing the use and impact of generative AI with that of more traditional AI. Among these is a significant difference in expected benefits in making employees’ jobs more fulfilling — managers believe generative AI is more likely to confer this benefit than traditional AI. This paper offers two valuable contributions. First, it enriches the evolving dialogue at the intersection of AI and innovation management by offering much-needed empirical evidence about practical applications. Second, it provides timely managerial implications by examining relationships between the use of AI and innovation performance and understanding the benefits that AI can confer in the innovation process.

围绕人工智能(AI)的兴奋之情溢于言表。它在学术界、商业界和个人生活中迅速普及。特别是以 ChatGPT 等大型语言模型为代表的生成式人工智能的出现,引起了大量媒体的关注、讨论和炒作。与大多数(如果不是全部的话)商业活动一样,创新过程也受到了影响。然而,人们对其影响程度或可能获得的收益知之甚少。为了透过炒作了解人工智能在当今企业创新流程中的应用,我们对美国的创新经理进行了一次大规模调查,随后进行了访谈。调查结果表明,人工智能在创新过程中的使用率很高,而且非常广泛,半数以上受访企业的创新项目都使用了人工智能。此外,人工智能更多地被用于创新过程的开发阶段,而不是创意或商业化阶段,这与现有的侧重于创意阶段的论述大相径庭。通过比较生成式人工智能与传统人工智能的使用和影响,我们发现了有趣的差异。其中,在使员工的工作更有成就感的预期效益方面存在显著差异--管理者认为生成式人工智能比传统人工智能更有可能带来这种效益。本文有两个宝贵贡献。首先,它通过提供急需的实际应用经验证据,丰富了人工智能与创新管理交叉领域不断发展的对话。其次,本文通过研究人工智能的使用与创新绩效之间的关系,以及了解人工智能在创新过程中可能带来的益处,及时提供了管理方面的启示。
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引用次数: 0
Pricing innovation: The anchoring effect in patent valuation 创新定价:专利估值中的锚定效应
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-16 DOI: 10.1016/j.technovation.2024.103070

Prior literature has long recognized the substantial economic value that patents hold in the market. Yet, we know much less about the valuation process, i.e., how market audiences estimate (or determine) the value of newly granted patents. Building on behavioral economics, we propose the anchoring effect as an important cognitive mechanism, such that a patent's valuation is anchored on the value that preceding patents have secured. Analyzing financial valuation of U.S. patents between 1991 and 2010, we find broad support to the anchoring effect. The effect is more pronounced when focal patents are of lower novelty, when prior anchors are more consistent, and when focal firms have a higher patenting frequency. Furthermore, our extensional analysis suggests that anchoring acts as an important driver for the divergence between patents' economic value and scientific quality, which deserves attention from firms and policy makers.

先前的文献早已认识到专利在市场中拥有巨大的经济价值。然而,我们对专利的估价过程,即市场受众如何估算(或确定)新授权专利的价值却知之甚少。在行为经济学的基础上,我们提出了锚定效应这一重要的认知机制,即一项专利的估值是以之前专利所获得的价值为基础的。通过分析 1991 年至 2010 年间美国专利的财务估值,我们发现锚定效应得到了广泛支持。当焦点专利的新颖性较低、先前的锚定物更加一致以及焦点企业的专利申请频率较高时,锚定效应会更加明显。此外,我们的延伸分析表明,锚定效应是专利的经济价值与科学质量之间出现分歧的重要驱动因素,值得企业和政策制定者关注。
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引用次数: 0
Unpacking the link between entrepreneurial proactiveness and exploitative innovation strategy: The role of brokerage position and open innovation 解读创业主动性与开拓性创新战略之间的联系:中介地位和开放式创新的作用
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-16 DOI: 10.1016/j.technovation.2024.103068

This study investigates inter-firm relationships’ distinct impacts on entrepreneurial proactiveness (EP) and exploitative innovation strategy. Although the existing literature on entrepreneurs’ innovation strategies has consistently found a positive relationship between EP and exploration, the mechanisms underlying the inconsistent relationship between EP and exploitative innovation strategy remain unclear. We anticipate that applying brokerage position in network theory would offer further insights into the relationship between EP and exploitative innovation strategy. Additionally, we introduced depth of openness as a moderating variable and examined its effect on the moderated mediation relationship. To test hypotheses, this study utilized linear and logistic regression, bootstrapping, and the Johnson-Neyman technique. The findings of the 2020 Korean Innovation Survey, conducted by the Science and Technology Policy Institute, indicate that data from 2352 Korean manufacturing companies exhibits that the brokerage position mediates EP and exploitative innovation strategy. Moreover, the depth of openness mitigated the positive relationship between the brokerage position and the exploitative innovation strategy and the indirect effect of EP on exploitative innovation strategy through the brokerage position. These findings contribute theoretically to entrepreneurial orientation and underscore the practical significance of aligning company goals with social relationships.

本研究探讨了企业间关系对创业主动性(EP)和开拓性创新战略的不同影响。尽管有关企业家创新战略的现有文献一直认为创业主动性与探索之间存在正相关关系,但创业主动性与探索性创新战略之间不一致关系的内在机制仍不清楚。我们预计,运用网络理论中的中介地位将为 EP 与开拓性创新战略之间的关系提供进一步的启示。此外,我们还引入了开放深度作为调节变量,并考察了其对调节中介关系的影响。为了检验假设,本研究采用了线性回归和逻辑回归、引导法和约翰逊-奈曼技术。韩国科学技术政策研究所开展的 "2020 年韩国创新调查 "结果表明,来自 2352 家韩国制造企业的数据显示,经纪地位对 EP 和开拓性创新战略具有中介作用。此外,开放的深度减轻了经纪地位与利用型创新战略之间的正相关关系,以及EP通过经纪地位对利用型创新战略的间接影响。这些发现从理论上促进了创业导向,并强调了将公司目标与社会关系相结合的现实意义。
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引用次数: 0
Taking Science Fiction seriously: Unveiling its relationship with employee’s Innovative Work Behavior 认真对待科幻小说:揭示科幻小说与员工创新工作行为的关系
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-10 DOI: 10.1016/j.technovation.2024.103071
Francesca Zoccarato , Emanuele Lettieri , Giovanni Radaelli , Antonio Ghezzi , Giovanni Toletti

While existing literature acknowledges the role of science fiction in foreseeing technological advancements, a notable gap persists in understanding the underlying factors that drive or hinder individuals from the intention to generate and promote ideas gathered through science fiction. Our research model aims to shed novel light on what factors influence employees’ propensity to generate and promote ideas inspired by science fiction, through the lenses of institutional theory. Purposefully, we frame science fiction methodologies inside the Innovative Work Behavior discourse, as science fiction could be a fruitful tool to generate and promote ideas, and we investigate the interplay of rational and institutional influences on such behaviors. The findings provide valuable insights that can be leveraged to design and implement effective methodologies within organizational settings. Our study, based on data from 480 employees, employs Structural Equation Modeling to reveal the pivotal role of normative influence in idea generation, while idea promotion exhibits a robust association with cultural-cognitive influence, pinpointing the dual phase of science fiction methodologies.

虽然现有文献承认科幻小说在预见技术进步方面的作用,但在理解推动或阻碍个人产生和推广通过科幻小说收集到的想法的潜在因素方面仍存在明显差距。我们的研究模型旨在通过制度理论的视角,揭示哪些因素会影响员工产生和推广由科幻小说激发的想法的倾向。我们有目的地将科幻小说方法论纳入创新工作行为论述,因为科幻小说可能是产生和推广创意的一个富有成效的工具,我们还研究了理性和制度对此类行为的相互影响。研究结果提供了宝贵的见解,可用于在组织环境中设计和实施有效的方法。我们的研究以 480 名员工的数据为基础,采用结构方程模型揭示了规范性影响在创意产生中的关键作用,而创意推广则与文化-认知影响密切相关,从而精确定位了科幻小说方法论的双重阶段。
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引用次数: 0
Agent-based modelling of user engagement in new product development 基于代理的新产品开发用户参与模型
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-01 DOI: 10.1016/j.technovation.2024.103062
Yun Liu , Bhakti Stephan Onggo , Jerry Busby

Intertwining users' engagement with the development of new products is becoming increasingly important for improving the products' performance. Therefore, a method to model the dynamics of collective user engagement is essential. This paper proposes a method to model the dynamics of collective user engagement in new product development using agent-based simulation. The model integrates an indirect engagement process – in which users exchange information and knowledge, draw from past experiences, and psychologically invest in the product – with a direct engagement process – in which users interact with the product and the firm to contribute. We demonstrate how the model can be calibrated using a consumer survey. Our findings reveal an overall increase in user engagement, characterised by nonlinear growth during the idea and design stages, followed by a relatively steady increase during the test stage. Moreover, our study identifies the significance of various factors, such as social network parameters, past experience, product connection, and match degree, in shaping user engagement in new product development. This research provides a systematic approach to model user engagement within the context of new product development. It also offers practical implications that can guide management decisions in effectively engaging with users during new product development.

将用户的参与与新产品的开发结合起来,对于提高产品性能越来越重要。因此,建立用户集体参与动态模型的方法至关重要。本文提出了一种利用基于代理的模拟来模拟新产品开发中用户集体参与动态的方法。该模型将间接参与过程--用户交流信息和知识、借鉴过去的经验并对产品进行心理投资--与直接参与过程--用户与产品和公司互动并做出贡献--整合在一起。我们展示了如何利用消费者调查对模型进行校准。我们的研究结果表明,用户参与度总体上呈上升趋势,其特点是在创意和设计阶段呈非线性增长,随后在测试阶段呈相对稳定的增长。此外,我们的研究还发现了社交网络参数、过往经验、产品联系和匹配度等各种因素在新产品开发过程中对用户参与度的影响。这项研究为新产品开发背景下的用户参与度建模提供了一种系统方法。它还提供了实际意义,可以指导管理决策,在新产品开发过程中有效地与用户互动。
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引用次数: 0
Building entrepreneurial resilience during crisis using generative AI: An empirical study on SMEs 利用生成式人工智能培养危机期间的创业复原力:中小企业实证研究
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-01 DOI: 10.1016/j.technovation.2024.103063
Adam Shore , Manisha Tiwari , Priyanka Tandon , Cyril Foropon

Recently, Gen AI has garnered significant attention across various sectors of society, particularly capturing the interest of small business due to its capacity to allow them to reassess their business models with minimal investment. To understand how small and medium-sized firms have utilised Gen AI-based tools to cope with the market's high level of turbulence caused by the COVID-19 pandemic, geopolitical crises, and economic slowdown, researchers have conducted an empirical study. Although Gen AI is receiving more attention, there remains a dearth of empirical studies that investigate how it influences the entrepreneurial orientation of firms and their ability to cultivate entrepreneurial resilience amidst market turbulence. Most of the literature offers anecdotal evidence. To address this research gap, the authors have grounded their theoretical model and research hypotheses in the contingent view of dynamic capability. They tested the research hypotheses using cross-sectional data from a pre-tested survey instrument, which yielded 87 useable responses from small and medium enterprises in France. The authors used variance-based structural equation modelling with the commercial WarpPLS 7.0 software to test the theoretical model. The study's findings suggest that Gen AI and EO have a significant influence on building entrepreneurial resilience as higher-order and lower-order dynamic capabilities. However, market turbulence has a negative moderating effect on the path that joins entrepreneurial orientation and entrepreneurial resilience. The results suggest that the assumption that high market turbulence will have positive effects on dynamic capabilities and competitive advantage is not always true, and the linear assumption does not hold, which is consistent with some scholars' assumptions. The study's results offer significant contributions to the contingent view of dynamic capabilities and open new research avenues that require further investigation into the non-linear relationship of market turbulence.

最近,Gen AI 在社会各行各业引起了极大关注,尤其是吸引了小型企业的兴趣,因为它能让它们以最小的投资重新评估自己的商业模式。为了了解中小型企业如何利用基于 Gen AI 的工具来应对 COVID-19 大流行病、地缘政治危机和经济放缓造成的市场剧烈动荡,研究人员开展了一项实证研究。虽然 Gen AI 正受到越来越多的关注,但仍缺乏实证研究来探讨 Gen AI 如何影响企业的创业导向,以及企业在市场动荡中培养创业应变能力的情况。大多数文献提供的都是传闻证据。针对这一研究空白,作者以动态能力的权变观点为基础,建立了自己的理论模型和研究假设。他们使用预先测试过的调查工具中的横截面数据对研究假设进行了检验,该调查工具从法国的中小型企业中获得了 87 份可用的回复。作者使用商业 WarpPLS 7.0 软件的方差结构方程模型来检验理论模型。研究结果表明,作为高阶和低阶动态能力,Gen AI 和 EO 对建立创业复原力有重大影响。然而,市场动荡对创业导向与创业复原力的连接路径具有负向调节作用。研究结果表明,市场动荡程度高会对动态能力和竞争优势产生积极影响的假设并不总是正确的,线性假设也不成立,这与一些学者的假设是一致的。研究结果为动态能力的权变观点做出了重要贡献,并开辟了新的研究途径,需要进一步研究市场动荡的非线性关系。
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引用次数: 0
Identifying Bulls and bears? A bibliometric review of applying artificial intelligence innovations for stock market prediction 识别牛市和熊市?应用人工智能创新预测股市的文献综述
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-01 DOI: 10.1016/j.technovation.2024.103067
Ritika Chopra , Gagan Deep Sharma , Vijay Pereira

The literature on stock forecasting using the innovative technique of Artificial Intelligence (AI) has become overwhelming, making it quite challenging for academics and relevant researchers to gain an elaborative, structured, and organised overview of the relevant information. We fill this gap by contributing and conducting a robust bibliometric review on the application of AI innovations for stock market prediction. More specifically, we conducted a bibliometric review by identifying 241 relevant papers related to stock forecasting using AI by taking a quantitative approach. A quantitative approach uses an examination of linked articles to look at the development of research topics and the structure of existing knowledge. We identified five significant themes based on exploratory factor and hierarchical cluster analyses. We posited that successful AI-based models could aid stock traders, brokers, and investors in better decision-making, a task that had previously been fraught with difficulties. Overall, this paper is aimed at benefiting stock traders, brokers, businesses, investors, government, financial institutions, depositories, and banks. This paper concludes with a future research agenda.

有关使用人工智能(AI)创新技术进行股票预测的文献已变得铺天盖地,这使得学术界和相关研究人员要想获得详尽、有条理、有组织的相关信息概述变得颇具挑战性。我们通过对人工智能创新在股市预测中的应用进行有力的文献计量学综述,填补了这一空白。更具体地说,我们采用定量方法,通过识别 241 篇与使用人工智能进行股票预测相关的论文,进行了文献计量学综述。定量方法是通过对链接文章的检查来了解研究主题的发展和现有知识的结构。根据探索性因子和分层聚类分析,我们确定了五个重要主题。我们认为,成功的人工智能模型可以帮助股票交易员、经纪人和投资者更好地做出决策,而这在以前是一项充满困难的任务。总之,本文旨在让股票交易员、经纪人、企业、投资者、政府、金融机构、存款机构和银行从中受益。本文最后提出了未来的研究议程。
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引用次数: 0
Living Labs in science-industry collaborations: Roles, design, and application patterns 科学与产业合作中的生活实验室:角色、设计和应用模式
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-01 DOI: 10.1016/j.technovation.2024.103066
Elie Abi Saad , Marine Agogué

Living Labs (LLs) are now well-recognized in the development and commercialization of science—that is taking emerging discoveries from research labs to the industry. Whereas their widespread interest seems encouraging, it has been complicated by some inconsistencies regarding what LLs actually are, what types of activities they (should) support, and under what conditions. We conduct a meta-synthesis of 41 LL application patterns, supplemented by an in-depth empirical case study—the application of a MedTech LL in healthcare—to examine effective practices for organizing collaborative innovation within the science-industry nexus. By studying what worked best and under what conditions, we present a typology of eight design elements that underlie four unique LL models. Our analysis reveals that although these different models do fit under the same umbrella concept, they vary in the roles they serve in the collaborative innovation process. Most notably, we find that organizations need to navigate between these models as the collaboration moves from idea inception into impact. Our results offer relevant insights for understanding new forms of organizations for science-industry relations. We discuss practical implications for LL managers, researchers, and sponsoring institutions and conclude by outlining promising areas for future research.

生活实验室(LLs)在科学的发展和商业化方面现已得到广泛认可,即把新发现从研究实验室带到产业界。尽管它们受到广泛关注似乎令人鼓舞,但由于对生命实验室的实际含义、它们(应该)支持哪些类型的活动以及在什么条件下支持这些活动等问题存在一些不一致的看法,使得情况变得更加复杂。我们对 41 种实验室应用模式进行了元综合,并辅以一项深入的实证案例研究--医疗技术实验室在医疗保健领域的应用--来研究在科学与产业之间组织合作创新的有效做法。通过研究在什么条件下哪些做法最有效,我们提出了四种独特的实验室模式所包含的八种设计要素类型。我们的分析表明,尽管这些不同的模式确实符合同一个总括概念,但它们在合作创新过程中发挥的作用却各不相同。最值得注意的是,我们发现,当合作从想法萌发到产生影响的过程中,组织需要在这些模式之间游刃有余。我们的研究结果为理解科学与产业关系的新型组织形式提供了相关见解。我们讨论了对实验室管理者、研究人员和赞助机构的实际影响,最后概述了未来有希望的研究领域。
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引用次数: 0
Assessing the nexus of Generative AI adoption, ethical considerations and organizational performance 评估生成式人工智能的采用、伦理考虑和组织绩效之间的关系
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-07-01 DOI: 10.1016/j.technovation.2024.103064
Nripendra P. Rana , Rajasshrie Pillai , Brijesh Sivathanu , Nishtha Malik

Numerous enterprises employ Generative AI (GenAI) for a plethora of business operations, which can enhance organizational effectiveness. The adoption might be driven by multiple factors influencing the business landscape. Additionally, numerous ethical considerations could impact the deployment of GenAI. This unique study investigated how organizations adopt GenAI and its effects on their performance. Further, this research utilized institutional theory and ethical guidelines for AI design to develop a research framework examining how organizations adopt GenAI and its impact on their performance. A survey of 384 managers from information technology (IT) and information technology-enabled services (ITeS) companies was conducted. Data analysis was done using PLS-SEM to examine and validate the proposed model. The study outcome reveals that institutional pressures, i.e., coercive, normative and mimetic forces, influence the use of GenAI in organizations. It was also found that fairness, accountability, transparency, accuracy and autonomy influence the use of GenAI. Also, the results divulge that the use of GenAI influences organizational performance and is moderated by organizational innovativeness. This study provides insights to developers of GenAI, senior management of companies, the government and IT policymakers by highlighting the institutional pressures and ethical principles influencing the use of GenAI.

许多企业在大量业务运营中采用了生成式人工智能(GenAI),这可以提高组织效率。影响商业格局的多种因素可能会推动这种应用。此外,许多道德因素也会影响 GenAI 的部署。这项独特的研究调查了组织如何采用 GenAI 及其对组织绩效的影响。此外,本研究还利用机构理论和人工智能设计的道德准则,制定了一个研究框架,以考察组织如何采用 GenAI 及其对组织绩效的影响。本研究对信息技术(IT)和信息技术服务(ITeS)公司的 384 名管理人员进行了调查。使用 PLS-SEM 进行了数据分析,以检验和验证所提出的模型。研究结果表明,制度压力(即强制力、规范力和模仿力)会影响组织对 GenAI 的使用。研究还发现,公平性、问责制、透明度、准确性和自主性会影响 GenAI 的使用。此外,研究结果还表明,GenAI 的使用会影响组织绩效,并受到组织创新性的调节。本研究通过强调影响 GenAI 使用的制度压力和道德原则,为 GenAI 开发人员、公司高级管理层、政府和 IT 政策制定者提供了见解。
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引用次数: 0
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