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The Impact of the COVID-19 Pandemic on the Passenger Satisfaction and Service Quality of the Airport Passenger Terminal 新冠肺炎疫情对机场客运航站楼旅客满意度和服务质量的影响
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-12-15 DOI: 10.1155/atr/6640854
Hediyeh Faskhodi, Ali Abdi Kordani, Akram Kohansal, Seyed Mohsen Hosseinian

The COVID-19 pandemic has profoundly disrupted global aviation, raising new challenges for passenger satisfaction and service quality in airport terminals. While the SERVQUAL model has long been used to measure expectation–perception gaps, it has been critiqued for treating all service attributes as if they contribute symmetrically to satisfaction. Also, most studies on airport service quality and passenger satisfaction were conducted prepandemic, leaving a gap in understanding COVID-19’s impact. This study addresses how the pandemic reshaped passenger expectations and satisfaction, providing a comprehensive analysis of airport service quality during COVID-19 and the unique challenges it introduced. In this regard, the performance of an airport passenger terminal service level and the factors affecting user satisfaction during the COVID-19 pandemic were evaluated using SERVQUAL and Kano analyses at Imam Khomeini International Airport (IKIA). To validate the model and the estimated parameters, Kolmogorov–Smirnov, Wilcoxon, Friedman ranking, and Spearman correlation coefficient tests were applied. The SERVQUAL findings showed a notable quality gap between the expected and received passenger services, with responsiveness and reliability factors exerting the greatest influence on satisfaction. The Kano analysis further highlighted that while some service features were mandatory, others acted as attractive and functional factors that could significantly enhance the passenger experience. The Kolmogorov–Smirnov test showed that the research data do not follow a normal distribution; thus, nonparametric tests were applied. Wilcoxon’s nonparametric test confirmed that the gap between respondents’ expectations and perceptions across all dimensions was not influenced by other factors. In addition, the Friedman test revealed that the average perception scores were high, showing a significant difference in the rankings, with the highest influence of assurance and tangibility variables. By combining these approaches, this study provides a postpandemic dual-method framework that quantifies service quality gaps and prioritizes attributes by their impact on satisfaction and dissatisfaction. The findings guide airports in identifying improvement priorities, adapting to evolving passenger needs, and building resilience for future health crises.

新冠肺炎疫情严重扰乱了全球航空业,对机场航站楼的旅客满意度和服务质量提出了新的挑战。虽然SERVQUAL模型长期以来一直用于测量期望-感知差距,但它一直受到批评,因为它将所有服务属性视为对满意度的对称贡献。此外,大多数机场服务质量和乘客满意度的研究都是在疫情前进行的,因此在了解新冠肺炎的影响方面存在空白。本研究探讨了大流行如何重塑乘客的期望和满意度,全面分析了2019冠状病毒病期间的机场服务质量及其带来的独特挑战。为此,本研究利用SERVQUAL和Kano分析对伊玛姆霍梅尼国际机场(IKIA)在2019冠状病毒病大流行期间机场客运航站楼服务水平的表现和影响用户满意度的因素进行了评估。为了验证模型和估计参数,采用Kolmogorov-Smirnov、Wilcoxon、Friedman排序和Spearman相关系数检验。SERVQUAL的调查结果显示,期望的乘客服务与实际的乘客服务之间存在显著的质量差距,其中响应性和可靠性因素对满意度的影响最大。Kano的分析进一步强调,虽然一些服务功能是强制性的,但其他服务功能具有吸引力和功能性,可以显著提高乘客的体验。Kolmogorov-Smirnov检验表明,研究数据不服从正态分布;因此,采用了非参数检验。Wilcoxon的非参数检验证实,受访者在所有维度的期望和看法之间的差距不受其他因素的影响。此外,Friedman测试显示,平均感知得分较高,排名差异显著,其中保证和有形变量的影响最大。通过结合这些方法,本研究提供了一个大流行后的双重方法框架,该框架量化了服务质量差距,并根据其对满意度和不满意度的影响对属性进行了优先排序。调查结果指导机场确定改进重点,适应不断变化的乘客需求,并建立应对未来健康危机的韧性。
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引用次数: 0
Network-Level Optimization of Road Space Utilization Under the Context of Autonomous Driving 自动驾驶环境下道路空间利用的网络级优化
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-12-12 DOI: 10.1155/atr/6386988
Yaming Guo, Kaijie Zou, Huimin Yan, Keqiang Li, Meng Li

In the Connected and Autonomous Vehicle (CAV) environment, road space utilization can be more flexible. This study aims to maximize the allocation of road space for socioeconomic activities without compromising traffic demands. By exploiting the potential of CAVs to improve transportation systems, this paper explores network-level optimization of road space utilization, formulates the problem as a mixed-integer nonlinear programming model, and solves it with a tailored Tabu Search heuristic. We apply the model to a subnetwork of the Wangjing area in Beijing to demonstrate its practicality and effectiveness. The results reveal that initial lane configurations profoundly influence the activity lane planning. Notably, activity lanes are inclined to be arranged in adjacent segments within the network, providing greater socioeconomic benefits due to spatial agglomeration effects. This approach holds significant implications for effectively managing urban traffic flows and maximizing the utility of public spaces.

在联网和自动驾驶汽车(CAV)环境中,道路空间的利用可以更加灵活。本研究的目的是在不影响交通需求的情况下,最大限度地分配社会经济活动的道路空间。通过挖掘自动驾驶汽车改善交通系统的潜力,本文探讨了道路空间利用的网络级优化问题,将该问题表述为混合整数非线性规划模型,并采用定制的禁忌搜索启发式算法进行求解。将该模型应用于北京望京地区的一个子网,验证了该模型的实用性和有效性。研究结果表明,初始车道构型对活动车道规划具有深远的影响。值得注意的是,由于空间集聚效应,活动车道倾向于在网络内相邻段内布置,提供更大的社会经济效益。这种方法对有效管理城市交通流量和最大化公共空间的效用具有重要意义。
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引用次数: 0
Prediction of Traction Power Consumption for Rail Transit Based on Ensemble Learning Hybrid Time Series Models 基于集成学习混合时间序列模型的轨道交通牵引功耗预测
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-12-11 DOI: 10.1155/atr/8828434
Jie Yuan, Yang Liu, Liu Yang

Against the backdrop of electricity market reform, accurate forecasting of train traction energy consumption can help operating enterprises set energy-saving targets and implement precise energy management. Traction energy consumption prediction models based on traditional influencing factors are prone to uncertainties in future factors and often overlook the seasonal variations inherent in traction energy consumption. This paper proposes a sliding window stacking method that integrates random forest with Holt–Winters, ARIMA, and Prophet models. The method is experimentally validated using 14 years of per-car-kilometer traction energy consumption data from a metro line in a certain city. Experimental results show that the random forest stacking model achieves a mean absolute error (MAE) of 0.037609 kWh/car-km, which represents reductions of 17%, 26%, and 32% compared with using Holt–Winters, ARIMA, and Prophet models alone, respectively. The mean squared error (MSE) reaches 0.002264 kWh/car-km, corresponding to reductions of 33%, 28%, and 46% compared with the individual models. The results demonstrate that the random forest stacking hybrid model can effectively improve the accuracy of train traction energy consumption forecasting.

在电力市场化改革的大背景下,列车牵引能耗的准确预测有助于运营企业制定节能目标,实施精准的能源管理。基于传统影响因素的牵引能耗预测模型容易存在未来因素的不确定性,往往忽略了牵引能耗固有的季节变化。本文提出了一种将随机森林与Holt-Winters、ARIMA和Prophet模型相结合的滑动窗口叠加方法。利用某城市地铁线路14年的每车公里牵引能耗数据,对该方法进行了实验验证。实验结果表明,随机森林叠加模型的平均绝对误差(MAE)为0.037609 kWh/car-km,与单独使用Holt-Winters、ARIMA和Prophet模型相比,分别降低了17%、26%和32%。均方误差(MSE)达到0.002264千瓦时/车公里,与单个车型相比分别降低了33%、28%和46%。结果表明,随机森林叠加混合模型能有效提高列车牵引能耗预测的精度。
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引用次数: 0
An Integrated Approach for Modeling Regional, Multicommodity, and Multimodal Freight Transport Systems 区域、多商品和多式联运货运系统建模的综合方法
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-12-09 DOI: 10.1155/atr/6594630
Guihua Deng, Ming Zhong, Asif Raza, John Douglas Hunt, Zongbao Wang, Muhammad Safdar

A literature review indicates that freight demand models (FDMs) covering a large region and multiple categories of commodities and transport modes based on an integrated modeling approach are rare. Compared with traditional models, such models have a much higher utility in decision-making support for long-term planning of regional transport and other related systems, such as economy, land use, and environment. With this, this paper focuses on outlining a methodology for the design and development of such a model based on an integrated modeling framework—PECAS and big data—and then proves its utility by carrying out a case study for a large region in China—the Yangtze River Economic Belt (YREB). The design of such a model starts from a statistical analysis regarding the major types of freight transported over the multimodal transport network of the studied region. Then this, in turn, determines how activities and land uses are classified, synthesized, and represented within the model. The four PECAS modules (such as economic and demographic [ED], activity allocation [AA], space development [SD], and transport [TR]) are then designed, developed, and refined with innovative modeling approaches, such as multiple forecasting techniques, population/employment synthesis at multiple geographies, land use synthesis to address data issues, and estimation of modeling parameters with big data. Study results show that the proposed method is powerful for representing and modeling the impact of several endogenous variables, such as the economy and land use, on freight demand of different transport modes with a high societal, spatial, and temporal resolution. In addition, the estimation errors for the mode shares of the multimodal transport system are found to be less than 10%. The goodness-of-fit (R2) values across each of the three modes of transport network (including highway, railway, and waterway) at the base year are found to be above 0.85. The proposed modeling methods can provide valuable insights into analyzing the complex relationship between several regional elements, including socioeconomic development (by sector), land use regulations and transport supplies (by mode), and multimodal freight demand. An empirical model developed with such a methodology is found to better support planners, engineers, and decision-makers in understanding the complicated relationships among the above regional systems and effectively addressing relevant policy questions.

文献综述表明,基于综合建模方法的覆盖大区域、多品类商品和运输方式的货运需求模型(FDMs)很少。与传统模型相比,该模型在区域交通及经济、土地利用、环境等相关系统的长期规划决策支持方面具有更高的效用。在此基础上,本文重点概述了基于pecas和大数据集成建模框架的模型设计与开发方法,并以中国大区域——长江经济带为例,验证了该模型的实用性。该模型的设计从对研究区域多式联运网络中主要货物运输类型的统计分析入手。然后,这又决定了活动和土地使用如何在模型中分类、综合和表示。四个PECAS模块(如经济和人口[ED]、活动分配[AA]、空间发展[SD]和交通[TR])随后被设计、开发和完善,采用创新的建模方法,如多重预测技术、多个地理位置的人口/就业综合、解决数据问题的土地利用综合,以及用大数据估计建模参数。研究结果表明,该方法能够较好地表征和模拟经济和土地利用等内生变量对不同运输方式货运需求的影响,具有较高的社会、空间和时间分辨率。此外,对多式联运系统模式份额的估计误差小于10%。三种运输方式网络(包括公路、铁路和水路)在基准年的拟合优度(R2)值均在0.85以上。所提出的建模方法可以为分析几个区域要素之间的复杂关系提供有价值的见解,包括社会经济发展(按部门)、土地使用法规和运输供应(按模式)以及多式联运货运需求。用这种方法开发的实证模型可以更好地支持规划者、工程师和决策者理解上述区域系统之间的复杂关系,并有效地解决相关的政策问题。
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引用次数: 0
Correction to “Examining the Environmental, Vehicle, and Driver Factors Associated with Crossing Crashes of Elderly Drivers Using Association Rules Mining” 更正“使用关联规则挖掘研究与老年司机过马路事故相关的环境、车辆和驾驶员因素”
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-12-05 DOI: 10.1155/atr/9802743

J. Yang, K. Higuchi, R. Ando, and Y. Nishihori, “Examining the Environmental, Vehicle, and Driver Factors Associated with Crossing Crashes of Elderly Drivers Using Association Rules Mining,” Journal of Advanced Transportation 2020 (2020): 2593410, https://doi.org/10.1155/2020/2593410.

In the article, there are errors in the formulae presented in equation 1.

We apologize for these errors.

杨建军,安藤R., Nishihori Y.,“基于关联规则挖掘的老年交通事故环境、车辆和驾驶员因素研究”,高级交通学报,2020 (2020):2593410,https://doi.org/10.1155/2020/2593410.In。我们为这些错误道歉。
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引用次数: 0
Univariate Probability Density Estimation With Partially Monotone Neural Networks: A Case Study on Shopping Activity Durations 基于部分单调神经网络的单变量概率密度估计——以购物活动持续时间为例
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-12-05 DOI: 10.1155/atr/7174563
Kun Huang, Xin Ye

This study introduces a novel univariate probability density (UPD) model leveraging partially monotone neural networks to analyze activity durations, with a specific focus on shopping trips by noncommuters in Shanghai. The proposed method ensures the monotonicity of the cumulative distribution function (CDF) with respect to time while enabling flexible modeling of complex distributions influenced by exogenous variables. Simulation experiments validate the model’s robustness and accuracy in capturing distributional patterns and variable effects. Empirical analysis using the 2019 Shanghai Household Travel Survey data demonstrates the model’s capability to reveal nuanced relationships between shopping durations and demographic, household, and locational factors. The results provide valuable insights into activity-based modeling and inform urban planning, transportation systems, and policy-making. By enabling realistic sampling and robust scenario analysis, this approach establishes a flexible, data-driven framework for studying activity durations.

本研究引入了一种新颖的单变量概率密度(UPD)模型,利用部分单调神经网络来分析活动持续时间,并特别关注上海非通勤者的购物行程。该方法保证了累积分布函数(CDF)相对于时间的单调性,同时能够灵活地建模受外生变量影响的复杂分布。仿真实验验证了该模型在捕获分布模式和变量效应方面的鲁棒性和准确性。利用2019年上海家庭旅游调查数据进行的实证分析表明,该模型能够揭示购物持续时间与人口、家庭和位置因素之间的微妙关系。研究结果为基于活动的建模提供了有价值的见解,并为城市规划、交通系统和政策制定提供了信息。通过实现真实的采样和健壮的场景分析,该方法为研究活动持续时间建立了一个灵活的、数据驱动的框架。
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引用次数: 0
Quantitative Analysis of Driving Environment Factors Affecting Takeover Time in Conditional Autonomous Driving Systems 条件自动驾驶系统中影响接管时间的驾驶环境因素定量分析
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-11-25 DOI: 10.1155/atr/9590651
Kyeongjin Lee, Sungho Park, Jaehyun (Jason) So, Ilsoo Yun

Understanding the conditions that affect takeover time (TOT) in conditional autonomous driving systems remains a challenging issue. The takeover process requires a seamless transition of control from the autonomous system to the driver when the system encounters situations it cannot manage. This study examines the effects of traffic conditions, road geometry, and weather on TOT using a linear mixed model to quantify their influence. Preliminary findings indicate that factors such as rain, gender, and age significantly extend control transition duration. These insights highlight the need for personalized designs in automated driving systems (ADSs) and takeover request protocols to accommodate diverse driver characteristics and environmental conditions. While the research utilizes a driving simulator, suggesting the need for field validation, it offers a foundational understanding that can enhance the safety and efficiency of conditional automation systems. This study contributes to safer ADS design and supports the commercial viability of conditional autonomous vehicles.

了解影响有条件自动驾驶系统接管时间(TOT)的条件仍然是一个具有挑战性的问题。当自动驾驶系统遇到无法控制的情况时,接管过程需要将控制权无缝地从自动驾驶系统转移到驾驶员手中。本研究考察了交通条件、道路几何形状和天气对TOT的影响,使用线性混合模型来量化它们的影响。初步研究结果表明,降雨、性别和年龄等因素显著延长了控制过渡时间。这些发现强调了自动驾驶系统(ads)和接管请求协议中个性化设计的必要性,以适应不同的驾驶员特征和环境条件。虽然该研究使用了驾驶模拟器,表明需要进行现场验证,但它提供了一个基本的理解,可以提高条件自动化系统的安全性和效率。这项研究有助于更安全的ADS设计,并支持有条件自动驾驶汽车的商业可行性。
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引用次数: 0
Vehicle Lateral Motion Control Based on Fading Sage–Husa Kalman Filter and Robust Model Predictive Control 基于衰落Sage-Husa卡尔曼滤波和鲁棒模型预测控制的车辆横向运动控制
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-11-18 DOI: 10.1155/atr/5542282
Zhi-Yuan Si, Feng-Xia Yuan

Vehicle lateral motion control is one of the critical issues in intelligent vehicle control. We design a vehicle lateral motion controller by combining the adaptive fading Sage–Husa Kalman filter (AFSH-KF) with the robust model predictive algorithm to address the problem of vehicle lateral motion control. Due to the influence of process and measurement noise on the estimation results, the AFSH-KF is employed to estimate the vehicle state parameters to improve the estimation accuracy and compared with the Kalman filter (KF). Simultaneously considering the influence of the uncertainties or perturbations appearing in the feedback loop (vehicle state parameters) on vehicle lateral motion control, a robust model predictive controller (RMPC) is designed for vehicle lateral motion. The performance of the designed controller is verified by co-simulating with MATLAB/Simulink and CarSim in double-lane, S-shape, and Fishhook conditions. The results show that the AFSH-KF can effectively estimate the states (yaw rate and sideslip angle) of the vehicle. Compared to the MPC controller, the RMPC controller significantly reduced the maximum and mean square error of the lateral deviation of the vehicle tracking target trajectory at different speeds.

车辆横向运动控制是智能车辆控制中的关键问题之一。将自适应衰落的Sage-Husa卡尔曼滤波(AFSH-KF)与鲁棒模型预测算法相结合,设计了一种车辆横向运动控制器,解决了车辆横向运动控制问题。由于过程噪声和测量噪声对估计结果的影响,采用AFSH-KF对车辆状态参数进行估计以提高估计精度,并与卡尔曼滤波(Kalman filter, KF)进行比较。同时考虑反馈回路中出现的不确定性或扰动(车辆状态参数)对车辆横向运动控制的影响,设计了针对车辆横向运动的鲁棒模型预测控制器(RMPC)。通过MATLAB/Simulink和CarSim在双车道、s形和鱼钩工况下的联合仿真,验证了所设计控制器的性能。结果表明,该方法能够有效地估计车辆的横摆角速度和侧滑角状态。与MPC控制器相比,RMPC控制器显著降低了车辆在不同速度下跟踪目标轨迹横向偏差的最大值和均方误差。
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引用次数: 0
Collaborative Optimal Train Carriage Flexible Release Strategy and Passenger Flow Control Strategy for the Metro System 地铁系统协同优化列车车厢柔性放行策略及客流控制策略
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-11-14 DOI: 10.1155/atr/9971176
Jinyang Zhong, Hao Huang, Jinyi Pan, Lan Liu, Yibo Shi

In the oversaturated metro system, the mismatch between supply and demand leads to unequal allocation of train capacity at different stations, resulting in a transportation inequity issue. This paper proposes a collaborative optimization method to use train carriage flexible release strategy and passenger flow control strategy, which is described as a mixed-integer nonlinear programming (MINLP) model considering the trade-off between equity and efficiency. To solve this model, it is reformulated into a mixed-integer linear programming (MILP) model, which is solved by the GUROBI solver. An efficient variable neighborhood search algorithm is then proposed to find a high-quality solution to the proposed problem. Finally, two sets of numerical experiments, including a small-scale case and a real-world case of Chengdu metro system, are conducted to verify the proposed model. The experimental results show that the train release scheme and passenger flow control scheme generated by our proposed method can perform well on the trade-off between equity and efficiency.

在过饱和的地铁系统中,供给与需求的不匹配导致不同车站的列车运力分配不平等,从而产生运输不公平问题。本文提出了一种结合列车车厢灵活放行策略和客流控制策略的协同优化方法,该方法被描述为考虑公平与效率权衡的混合整数非线性规划(MINLP)模型。为了求解该模型,将其重新表述为混合整数线性规划(MILP)模型,并用GUROBI求解器对其进行求解。然后提出了一种高效的变量邻域搜索算法来寻找问题的高质量解。最后,以成都地铁系统为例,进行了两组数值实验,验证了模型的正确性。实验结果表明,本文方法生成的列车放行方案和客流控制方案能够很好地兼顾公平性和效率。
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引用次数: 0
Pushing Behavior in Ro-Ro Passenger Ship Evacuations: A Social Force Model Analysis 滚装客船疏散中的推挤行为:一个社会力模型分析
IF 1.8 4区 工程技术 Q2 ENGINEERING, CIVIL Pub Date : 2025-11-11 DOI: 10.1155/atr/2652497
Jianzhen Zhang, Qing Liu, Lei Wang

Passenger pushing behavior during emergency evacuations on roll-on/roll-off (Ro-Ro) passenger ships is a critical yet overlooked factor in evacuation modeling. This study investigates the impact of pushing behavior on evacuation dynamics by employing an improved social force model (SFM) that integrates pushing forces and the ship’s inclination angle. Four evacuation scenarios are simulated to evaluate the impacts of pushing behavior and falling incidents. Results show that (1) moderate pushing can slightly shorten evacuation time without significantly increasing the risk of falling; (2) excessive pushing induces localized congestion, elevates the probability of falls, and ultimately prolongs evacuation time—under severe pushing conditions, total evacuation time increased by 45.4% compared with the no-pushing baseline; and (3) ship inclination significantly affects passenger stability, particularly near exit bottlenecks and in narrow passages. The findings enhance the realism of evacuation simulations and provide practical insights for optimizing crowd management strategies on Ro-Ro passenger ships.

在滚装客船紧急疏散过程中,乘客推挤行为是疏散建模中一个重要但被忽视的因素。本研究采用一种改进的社会力模型(SFM),将推力与船舶倾斜角相结合,探讨了推入行为对疏散动力学的影响。模拟了四种疏散情景,以评估推挤行为和坠落事件的影响。结果表明:(1)适度推挤可以略微缩短疏散时间,但不会显著增加坠落风险;(2)过度推挤导致局部拥堵,增加跌倒概率,最终延长疏散时间——在严重推挤条件下,总疏散时间较无推挤基线增加45.4%;(3)船舶倾斜度显著影响乘客稳定性,特别是在出口瓶颈附近和狭窄通道。研究结果增强了疏散模拟的真实感,为优化滚装客船人群管理策略提供了实用见解。
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引用次数: 0
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