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Who should provide a trade-in service under the online agency-selling mode? 谁应在网上代理销售模式下提供以旧换新服务?
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-11-01 DOI: 10.1016/j.elerap.2024.101454
Xigang Yuan , Zujun Ma , Xiaoqing Zhang , Dalin Zhang
In real world practice, trade-in programs are offered by either a manufacturer or an e-commerce platform. Parties that offer a trade-in service are faced with a trade-off between trade-in rebates and the residual income. By adopting the game theory, this paper explored the selection of trade-in provider with respect to a manufacturer and an e-commerce platform. The results show that in some cases, all trade-in models generated higher manufacturing costs than models with no trade-in program. However, in other cases, not all trade-in models can cope with manufacturing costs that are higher than those associated with models that have no trade-in program. Furthermore, both above two firms will offer the trade-ins when profits which they have obtained satisfied a certain condition. We also identified an interesting phenomenon whereby the manufacturer decided whether it wanted to delegate the trade-ins to the e-commerce platform or provide it jointly. The e-commerce platform can decide whether it wants to accept the delegation or jointly offer it. This study also obtain that trade-in models makes customers get more surplus and can produce greater environmental benefits. Moreover, both the customer surplus and the environmental benefits in delegated trade-in model is the same that in jointly trade-in model.
在现实世界中,以旧换新计划由制造商或电子商务平台提供。提供以旧换新服务的各方都面临着以旧换新返利和剩余收入之间的权衡。通过采用博弈论,本文探讨了制造商和电子商务平台对以旧换新提供商的选择问题。结果显示,在某些情况下,所有以旧换新机型的制造成本都高于没有以旧换新计划的机型。但在另一些情况下,并非所有以旧换新模式都能承受比没有以旧换新计划的模式更高的制造成本。此外,上述两家公司都会在获得的利润满足一定条件时提供以旧换新。我们还发现了一个有趣的现象,即制造商决定是将以旧换新委托给电子商务平台,还是共同提供以旧换新。电子商务平台可以决定是接受委托还是共同提供。本研究还得出,以旧换新模式能使客户获得更多剩余,并能产生更大的环境效益。此外,委托以旧换新模式下的顾客盈余和环境效益与联合以旧换新模式下的相同。
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引用次数: 0
Sustaining superior visibility within digital platforms through inside and outside competitive action repertoires 通过内部和外部的竞争行动,在数字平台上保持卓越的知名度
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-11-01 DOI: 10.1016/j.elerap.2024.101456
Joaquin Rodriguez , Gabriele Piccoli
Although often credited with leveling the competitive playing field, platforms pose novel challenges for millions of complementors within their ecosystems. This study explores the tactics complementors use to maintain superior visibility on these platforms. Building on competitive repertoire theory, we conceptualize two categories of competitive actions that capture the dual environmental complexity faced by complementors: inside and outside competitive moves. We assemble a unique dataset from a leading food delivery platform in Europe, providing a comprehensive view of complementors’ competitive repertoires and visibility over ten months. We find that complementors’ inside competitive repertoires with high volume and complexity are associated with sustained superior visibility. However, we also find that complementors whose competitive repertoires diverge from those of their competitors are more likely to exit the superior visibility strata. Additionally, we identify outside action repertoires as a second pathway to differentiation, built on complementors’ idiosyncratic resources and less dependent on platform architecture and rules.
虽然平台经常被认为是公平竞争的场所,但也给其生态系统中的数百万补充者带来了新的挑战。本研究探讨了补充者为在这些平台上保持卓越可见度而使用的策略。在竞争剧目理论的基础上,我们提出了两类竞争行动的概念,以捕捉补充者所面临的双重环境复杂性:内部和外部竞争行动。我们从欧洲一家领先的食品配送平台收集了一个独特的数据集,提供了补充者在十个月内的竞争剧目和知名度的全面视角。我们发现,补充者的内部竞争剧目数量多、复杂程度高,与持续的卓越知名度有关。但是,我们也发现,如果补充者的竞争剧目与其竞争对手的竞争剧目不一致,那么他们就更有可能退出卓越的知名度层。此外,我们还发现外部行动剧目是实现差异化的第二条途径,它建立在补充者的特殊资源之上,对平台架构和规则的依赖性较低。
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引用次数: 0
Home is best: Review source and cross-border online shopping 家是最好的:审查来源和跨境网上购物
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-11-01 DOI: 10.1016/j.elerap.2024.101457
Chao Fang , Shuzhong Ma
Electronic word of mouth (eWOM) has attracted considerable research interest in the past two decades. This paper revisits the impact of eWOM in the context of international business. Using review data scraped from AliExpress, a cross-border e-commerce platform, we show that the impact of online reviews is related to the identity of reviewers. Consumers are most affected by reviews from their home country, followed by reviews from neighboring countries, while they are not affected by reviews from strangers. This confirms the existence of home bias in the consumption of review information. In addition, the bias is more profound among consumers from countries with higher levels of uncertainty avoidance and trust. Our study is among the first to investigate eWOM in digitized international business. By discovering and reporting how consumers react to reviews with different identities, we offer actionable implications for digital platforms to improve the effectiveness of online reviews.
过去二十年来,电子口碑(eWOM)引起了相当大的研究兴趣。本文以国际商务为背景,重新审视了电子口碑的影响。通过使用从跨境电子商务平台阿里速卖通(AliExpress)上获取的评论数据,我们发现在线评论的影响与评论者的身份有关。来自本国的评论对消费者的影响最大,其次是来自邻国的评论,而来自陌生人的评论则对消费者没有影响。这证实了在评论信息消费中存在着本国偏见。此外,来自不确定性规避程度和信任程度较高的国家的消费者的偏见更为严重。我们的研究是首次对数字化国际商业中的电子口碑进行研究。通过发现和报告消费者如何对不同身份的评论做出反应,我们为数字平台提高在线评论的有效性提供了可操作的启示。
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引用次数: 0
A comparative study of various recommendation algorithms based on E-commerce big data 基于电子商务大数据的各种推荐算法比较研究
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-11-01 DOI: 10.1016/j.elerap.2024.101461
Zishuo Jin , Feng Ye , Nadia Nedjah , Xuejie Zhang
With the rapid development of the Internet and the concomitant exponential growth of information, we have entered an era characterized by information overload. The abundance of data has rendered it increasingly arduous for users to pinpoint specific information they require. However, various forms of recommendation algorithms proffer solutions to this challenge. These algorithms predict items or products that may pique users’ interest based on their historical behavior, preferences, and interests. As one of the current hot research fields, recommendation algorithms are extensively employed across E-commerce platforms, movie streaming services, and various other contexts to cater to the diverse needs of users. In this context, a multi-recommendation algorithms comparison platform is proposed, which includes a two-fold model: online evaluation and offline evaluation. Taking the data set of the Chinese Amazon online shopping mall as the experimental data, item-based collaborative filtering (Item-CF) algorithm, content-based (TF-IDF) algorithm, item2vec model, alternating least squares (ALS) algorithm and neural network algorithm are evaluated in the offline model. In the real-time recommendation part, model-based algorithm is used to achieve the users’ rating mechanism. And the metrics used for evaluation include: precision, recall, accuracy and performance. The experimental results show that the average performance of hybrid algorithms such as ALS algorithm and neural network algorithm is higher than that of other traditional algorithms, and the real-time recommendation system achieves the purpose of improving recommendation speed. By integrating various recommender algorithms into the multi-recommendation algorithms comparison platform, this platform automatically computes and presents various performance indicators based on the user-provided dataset. It aids E-commerce platforms in making informed decisions regarding algorithm selection.
随着互联网的飞速发展和随之而来的信息指数级增长,我们已经进入了一个以信息超载为特征的时代。大量的数据使用户越来越难以确定他们需要的特定信息。然而,各种形式的推荐算法为这一挑战提供了解决方案。这些算法根据用户的历史行为、偏好和兴趣来预测可能会引起他们兴趣的项目或产品。作为当前的热门研究领域之一,推荐算法被广泛应用于电子商务平台、电影流媒体服务和其他各种场合,以满足用户的不同需求。在此背景下,本文提出了一个多推荐算法比较平台,包括在线评价和离线评价两个方面的模型。以中国亚马逊网上商城的数据集为实验数据,在离线模型中对基于项目的协同过滤(Item-CF)算法、基于内容的(TF-IDF)算法、item2vec 模型、交替最小二乘法(ALS)算法和神经网络算法进行了评估。在实时推荐部分,使用基于模型的算法来实现用户评级机制。评估指标包括:精确度、召回率、准确率和性能。实验结果表明,ALS 算法和神经网络算法等混合算法的平均性能高于其他传统算法,实时推荐系统达到了提高推荐速度的目的。该平台将多种推荐算法集成到多推荐算法比较平台中,根据用户提供的数据集自动计算并呈现各种性能指标。它有助于电子商务平台在算法选择方面做出明智的决策。
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引用次数: 0
Whether and how to adopt live streaming Selling: A perspective on interaction value creation 是否以及如何采用直播销售:互动价值创造视角
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-11-01 DOI: 10.1016/j.elerap.2024.101464
Yanfen Zhang, Qi Xu
As live streaming selling continues to be an emerging channel with many uncertainties, brand manufacturers must adopt a deliberate approach to utilize this medium and develop their capabilities effectively. This study examines the adoption of live streaming selling by considering customers interacting with the streamer in real-time to acquire more product information and additional interaction value. Three sales models are constructed: the traditional selling channel (Model T), the live streaming selling channel (Model L), and the dual channel that combines traditional selling and live streaming selling (Model TL). The impact of live streaming selling on value creation is revealed through a comparative analysis. Finally, as an extension model, we consider the scenario where manufacturers pay streamers different commissions based on actual market demands. The results show that adopting live streaming selling depends on the commission and operating costs of live streaming. When the commission paid to the streamer is low, contemplating live streaming selling can create more value for all parties. When the commission is moderate, the manufacturer should adopt the dual channel of traditional selling and live streaming selling to create more value. Conversely, when the commission and operating costs are high, adopting live streaming selling is not recommended. Furthermore, when market demand is high, manufacturers achieve greater profits by paying streamers a fixed commission. Conversely, when market demand is low, manufacturers gain higher profits by paying streamers different commissions based on actual market demand.
由于直播销售仍是一个新兴渠道,存在许多不确定因素,品牌制造商必须采取审慎的方法来利用这一媒体,并有效地发展自身能力。本研究通过考虑客户与直播者的实时互动来获取更多产品信息和额外的互动价值,从而研究直播销售的采用情况。研究构建了三种销售模式:传统销售渠道(T 模式)、直播销售渠道(L 模式)以及传统销售与直播销售相结合的双渠道(TL 模式)。通过比较分析,揭示了直播销售对价值创造的影响。最后,作为扩展模型,我们考虑了制造商根据实际市场需求向流媒体支付不同佣金的情况。结果表明,采用直播销售取决于直播的佣金和运营成本。当支付给直播者的佣金较低时,考虑直播销售可以为各方创造更多价值。当佣金适中时,制造商应采用传统销售和直播销售双渠道,以创造更多价值。相反,当佣金和运营成本较高时,则不建议采用直播销售。此外,当市场需求量大时,制造商可以通过向直播者支付固定佣金获得更大利润。相反,当市场需求较低时,制造商可根据实际市场需求向分流者支付不同的佣金,从而获得更高的利润。
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引用次数: 0
Physical stores versus physical showrooms: Channel structures of online retailers 实体店与实体陈列室:在线零售商的渠道结构
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-11-01 DOI: 10.1016/j.elerap.2024.101458
Hongzhen Lai , Yanju Zhou , Xiaohong Chen , Guiping Li
To meet consumers’ expectations for experiential shopping, an increasing number of online retailers are expanding offline channels, with physical showrooms and physical showrooms emerging as the two most popular offline channel modes. Both channels can match consumers’ demand for on-site experiences. However, the two modes differ in terms of service cost, demand promotion efficiency, and channel differentiation generation. The article considers three channel structures: single online channel, online channel with physical store, and online channel with physical showroom, as well as two scenarios: non-competitive and competitive. This study examines whether online retailers should integrate offline channels and which offline channel mode they should use by comparing the profit changes of themselves and rivals when three channel structures are adopted in two scenarios. It is found that: (i) If there is a significant difference between the online and physical store channels, providing physical stores help online retailer raise profits. If the physical showroom is highly effective at promoting demand, omnichannel retailers will dominate the entire online market, and expanding physical showrooms is always profitable; (ii) Whether in a competitive or non-competitive environment, online retailers should weigh channel differentiation and the efficiency of the offline channel modes in promoting demand to select the best channel mode; (iii) Due to channel differentiation, online retailers’ creation of physical stores, as well as increasing competition among physical stores, will have no impact on rival retailers. However, providing physical showrooms will result in lower sales volume and revenue for rival retailers.
为了满足消费者对体验式购物的期望,越来越多的在线零售商开始拓展线下渠道,其中实体展厅和实体陈列室成为最受欢迎的两种线下渠道模式。这两种渠道都能满足消费者对现场体验的需求。然而,这两种模式在服务成本、需求促进效率和渠道差异化生成方面存在差异。文章考虑了三种渠道结构:单一在线渠道、在线渠道与实体店、在线渠道与实体展厅,以及两种情景:非竞争和竞争。本研究通过比较两种情景下采用三种渠道结构时自身和对手的利润变化,探讨在线零售商是否应该整合线下渠道,以及应该采用哪种线下渠道模式。研究发现(i) 如果线上渠道和实体店渠道之间存在显著差异,提供实体店有助于在线零售商提高利润。如果实体展厅在促进需求方面非常有效,全渠道零售商将主导整个线上市场,扩大实体展厅总是有利可图的;②无论是在竞争环境还是非竞争环境下,网络零售商都应权衡渠道差异化和线下渠道模式在促进需求方面的效率,以选择最佳渠道模式;③由于渠道差异化,网络零售商开设实体店以及实体店之间竞争的加剧不会对竞争对手零售商产生影响。然而,提供实体展厅会导致竞争对手零售商的销售量和收入下降。
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引用次数: 0
Solving the green reverse logistics problem in e-commerce using a reinforcement learning based genetic algorithm 使用基于强化学习的遗传算法解决电子商务中的绿色逆向物流问题
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-10-18 DOI: 10.1016/j.elerap.2024.101455
Min-Yang Li, Fang-Yu Shih
This study explores the two-phase green reverse logistics problem with time windows and a focus on perishable items that pose a significant challenge in the management of returned goods in e-commerce. We proposed a mixed integer programming model that considers carbon emissions, fuel consumption costs, facility establishment and operating costs, among other factors.
We incorporated reinforcement learning concepts to adjust parameters in traditional genetic algorithms, which often have inflexible parameter settings, thereby enhancing both the efficiency and quality of the solutions. The Q-learning algorithm was adopted as the learning method, and various action combinations of reinforcement learning were explored and compared. We further evaluated the performance of different genetic algorithm variations. The results indicate that the proposed algorithm provides high-quality solutions, and that effective parameter configuration significantly impacts the algorithm’s overall performance.
本研究探讨了具有时间窗口的两阶段绿色逆向物流问题,重点关注易腐物品,这给电子商务中的退货管理带来了巨大挑战。我们提出了一个混合整数编程模型,该模型考虑了碳排放、燃料消耗成本、设施建立和运营成本等因素。我们在传统遗传算法中引入了强化学习的概念来调整参数,因为传统遗传算法的参数设置往往不够灵活,从而提高了解决方案的效率和质量。我们采用 Q-learning 算法作为学习方法,并探索和比较了强化学习的各种行动组合。我们进一步评估了不同遗传算法变体的性能。结果表明,所提出的算法能提供高质量的解决方案,有效的参数配置对算法的整体性能有显著影响。
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引用次数: 0
Incentive strategies of an e-tailer considering online reviews: Rebates or services 考虑到在线评论的网络零售商的激励战略:回扣或服务
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-25 DOI: 10.1016/j.elerap.2024.101453
Qing Zhang , Tiaojun Xiao
This paper mainly considers an e-tailer-Stackelberg supply chain and characterizes the formative processes and distinct impacts of positive reviews and negative reviews on consumer purchases. The e-tailer can adopt either a pre-sales strategy (i.e., service strategy) or an after-sales strategy (i.e., rebate strategy) to encourage consumer purchases and stimulate positive reviews. By studying the above two strategies, we show that: (1) positive reviews and negative ones will exert a synergistic adverse effect on price decisions. (2) Given the exogenous rebate and service levels, the service (rebate) strategy becomes optimal for the e-tailer if consumers are more (less) willing to leave positive reviews. Notably, the e-tailer should refrain from adopting any incentive strategy when consumers exhibit a moderate willingness to provide positive reviews. (3) When the e-tailer can determine rebate and service levels, it should adopt the service (rebate) strategy if the threshold for positive reviews is intermediate (very low or high).
本文主要考虑了网络零售商-堆栈伯格供应链,描述了正面评论和负面评论的形成过程及其对消费者购买的不同影响。网络零售商可以采取售前策略(即服务策略)或售后策略(即返利策略)来鼓励消费者购买并刺激正面评论。通过对上述两种策略的研究,我们发现(1) 正面评价和负面评价会对价格决策产生协同的不利影响。(2)在回扣和服务水平外生的情况下,如果消费者更愿意(不太愿意)留下正面评论,那么服务(回扣)策略对网络零售商来说就是最优的。值得注意的是,当消费者表现出适度的正面评价意愿时,网络零售商应避免采取任何激励策略。(3) 当网络零售商可以确定返利和服务水平时,如果正面评论的临界值处于中间位置(很低或很高),则应采取服务(返利)策略。
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引用次数: 0
What drives user interest and purchase of virtual 3D assets? An empirical investigation of 3D model attributes and pricing dynamics 是什么驱动了用户对虚拟 3D 资产的兴趣和购买?对 3D 模型属性和定价动态的实证调查
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-24 DOI: 10.1016/j.elerap.2024.101452
Jakob J. Korbel , Marc Riar , Thorsten Pröhl , Rüdiger Zarnekow
Virtual 3D assets, i.e., 3D models that form the basis of virtual environments, products, and goods, are essential for the creation of a future metaverse. However, we have limited knowledge about the market dynamics in which virtual 3D assets are traded and the indicators that influence their value and pricing − and thus the purchasing mechanisms. The present study draws on multi-attribute utility and value- and competition-informed pricing theory to determine what drives the purchase of virtual 3D assets using secondary data from the marketplace Sketchfab. The empirical analysis indicates that the sellers’ value perception of virtual 3D assets contradicts the users’ interest and that organizational sellers outperform individual sellers by relying to a higher degree on competition- and value-informed pricing. Based on our findings, we identify implications for both organizational and individual sellers to refine their pricing strategies in accordance with the unique dynamics of 3D virtual asset marketplaces.
虚拟三维资产,即构成虚拟环境、产品和商品基础的三维模型,对于创建未来的元宇宙至关重要。然而,我们对虚拟三维资产交易的市场动态、影响其价值和定价的指标--以及购买机制--了解有限。本研究借鉴了多属性效用以及价值和竞争定价理论,利用市场 Sketchfab 的二手数据来确定虚拟 3D 资产购买的驱动因素。实证分析表明,卖家对虚拟三维资产的价值认知与用户的兴趣相悖,而组织卖家通过更大程度地依赖竞争和价值导向定价,表现优于个人卖家。根据我们的研究结果,我们确定了组织和个人卖家根据三维虚拟资产市场的独特动态完善其定价策略的意义。
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引用次数: 0
Explainable fashion compatibility Prediction: An Attribute-Augmented neural framework 可解释的时尚兼容性预测:属性增强神经框架
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-14 DOI: 10.1016/j.elerap.2024.101451
Yi Li , Suyang Yu , Yulin Chen , Yuanchun Jiang , Kun Yuan

Grasping complementary relationships between fashion product pairings is gaining increasing attention in the e-commerce field. Current methods primarily utilize visual cues to assess compatibility, which, despite their efficacy, often lack sufficient explainability. Meanwhile, the rich semantic details embedded in product attributes remain largely unexplored. To tackle this, we propose a novel framework called Explainable Attribute-augmented Neural framework (EAN), which integrates comprehensive attribute and visual data, enabling explainability in fashion product compatibility modeling. We conduct quantitative and qualitative experiments to demonstrate the effectiveness and explainability of our proposed framework. The practical significance of our research is twofold. Firstly, it helps consumers understand the underlying reasons for fashion item pairings, thereby assisting them in refining their dressing combinations. Secondly, it provides novel perspectives for product design and assists e-commerce platforms in creating more effective product marketing combinations.

把握时尚产品配对之间的互补关系越来越受到电子商务领域的关注。目前的方法主要利用视觉线索来评估兼容性,尽管这些线索很有效,但往往缺乏足够的可解释性。与此同时,产品属性中蕴含的丰富语义细节在很大程度上仍未得到开发。为了解决这个问题,我们提出了一个名为 "可解释属性增强神经框架"(EAN)的新框架,该框架整合了综合属性和视觉数据,从而在时尚产品兼容性建模中实现了可解释性。我们进行了定量和定性实验,以证明我们提出的框架的有效性和可解释性。我们的研究具有双重实际意义。首先,它有助于消费者理解时尚产品搭配的根本原因,从而帮助他们完善自己的着装组合。其次,它为产品设计提供了新的视角,有助于电子商务平台创造更有效的产品营销组合。
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引用次数: 0
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Electronic Commerce Research and Applications
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