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Large language model meets chaos: A new deep learning model for fake review detection 大语言模型遇上混沌:一种新的虚假评论检测深度学习模型
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-09-01 Epub Date: 2025-06-10 DOI: 10.1016/j.elerap.2025.101521
Yu Fan , Haizhou Fan , Fuqian Zhang , Zhenhua Wang
Detecting fake online reviews is crucial for the e-commerce ecosystem. However, existing studies often fail to mine the intrinsic attributes of reviews, which limits detection performance. In this paper, we introduce a novel fake review detection model, LLMChaos, which investigates reviews from the perspectives of large language models (LLMs) and chaos theory. Specifically, we first propose a method that blends energy selection with LLMs to generate review time series. Second, we construct a space mapping mechanism with multiple chaotic attributes, embracing the intrinsic attributes of reviews. Finally, we design a hierarchical learning network that trains in deep contrastive learning across LLM layers, chaotic attribute layers, and Transformer layers. Extensive experiments demonstrate that LLMChaos is robust and state-of-the-art. For instance, on the Hotel dataset, LLMChaos achieves 94.78% F1, outperforming recent models by 1.42%-19.78%; on the Amazon dataset, LLMChaos achieves 93.15% F1, surpassing recent models by 1.45%-18.39%. Moreover, we contribute novel discoveries, for example, chaotic behaviors of reviews generally exhibit bounded ranges: Lyapunov exponent (0–0.0125), Correlation dimension (0.25–0.5), Kolmogorov entropy (0.75–0.85), Fractal spectrum (0–1.5), and Recurrence rate (0.005–0.015); real and fake reviews display distinct chaotic distributions.
检测虚假在线评论对电子商务生态系统至关重要。然而,现有的研究往往不能挖掘评论的内在属性,这限制了检测的性能。本文介绍了一种新的假评论检测模型LLMChaos,该模型从大语言模型(llm)和混沌理论的角度来研究评论。具体而言,我们首先提出了一种将能量选择与llm相结合的方法来生成复习时间序列。其次,我们构建了包含评论内在属性的多混沌属性空间映射机制。最后,我们设计了一个分层学习网络,在LLM层、混沌属性层和Transformer层之间进行深度对比学习训练。大量的实验表明,LLMChaos是鲁棒性和最先进的。例如,在酒店数据集上,LLMChaos达到了94.78%的F1,比最近的模型高出1.42%-19.78%;在Amazon数据集上,LLMChaos达到了93.15%的F1,比最近的模型高出1.45%-18.39%。此外,我们还做出了一些新的发现,例如评论的混沌行为通常表现出有限的范围:Lyapunov指数(0-0.0125)、相关维数(0.25-0.5)、Kolmogorov熵(0.75-0.85)、分形谱(0-1.5)和复发率(0.005-0.015);真实评论和虚假评论呈现出明显的混乱分布。
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引用次数: 0
IntentRec: Incorporating latent user intent via contrastive alignment for sequential recommendation IntentRec:通过顺序推荐的对比校准来结合潜在的用户意图
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-09-01 Epub Date: 2025-06-24 DOI: 10.1016/j.elerap.2025.101522
Seonjin Hwang , Younghoon Lee
Predicting the next item a user will interact with is a core task in sequential recommendation (SR). Traditional approaches predominantly focus on modeling patterns in item purchase sequences, yet often fall short in uncovering the underlying motivations behind user behavior. To overcome this limitation, we introduce IntentRec, a novel SR framework designed to incorporate latent user intent signals extracted from user-written reviews. Unlike conventional models that treat item sequences in isolation, IntentRec bridges the semantic gap between review content and behavioral data by aligning their representations in a shared embedding space through contrastive learning. Review sequences chronologically ordered text reflecting users’ thoughts serve as a rich source of intent, which is fused into the item sequence representation during training. To ensure practicality in real-time recommendation scenarios, our method excludes review inputs at inference time, acknowledging that reviews naturally occur after item interactions. IntentRec employs BERT, a pre-trained language model, to extract nuanced user intent from textual reviews, and introduces a cross-attention-enhanced contrastive loss to tightly couple review-derived signals with item-based preferences. Extensive experiments conducted on four widely-used SR benchmarks demonstrate that IntentRec consistently outperforms eight state-of-the-art baselines. Further ablation studies confirm the crucial role of review-based user intent in improving sequential recommendation accuracy.
预测用户将与之交互的下一个项目是顺序推荐(SR)的核心任务。传统的方法主要关注于道具购买序列的建模模式,但往往无法揭示用户行为背后的潜在动机。为了克服这一限制,我们引入了IntentRec,这是一种新的SR框架,旨在整合从用户撰写的评论中提取的潜在用户意图信号。与传统的孤立处理项目序列的模型不同,IntentRec通过对比学习在共享嵌入空间中对齐它们的表示,弥合了评论内容和行为数据之间的语义差距。回顾序列按时间顺序排列的文本反映了用户的想法,作为丰富的意图来源,在训练过程中融合到项目序列表示中。为了确保实时推荐场景的实用性,我们的方法在推理时排除了评论输入,承认评论自然发生在项目交互之后。IntentRec使用BERT(一种预先训练的语言模型)从文本评论中提取细微的用户意图,并引入交叉注意增强的对比损失,将评论衍生的信号与基于项目的偏好紧密耦合。在四个广泛使用的SR基准上进行的大量实验表明,IntentRec始终优于八个最先进的基准。进一步的消融研究证实了基于评论的用户意图在提高顺序推荐准确性方面的关键作用。
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引用次数: 0
Decentralized autonomous organizations in e-commerce supply chains: A bayesian method to barrier identification and interrelationship mapping 电子商务供应链中的分散自治组织:基于贝叶斯方法的障碍识别和相互关系映射
IF 6.3 3区 管理学 Q1 BUSINESS Pub Date : 2025-09-01 Epub Date: 2025-07-26 DOI: 10.1016/j.elerap.2025.101533
Haotian Xie , Yung Po Tsang
Decentralized Autonomous Organizations (DAO) hold significant promise for enhancing transparency, efficiency, and collaborative synergy among stakeholders in e-commerce supply chain ecosystems. However, integrating DAO into these supply chains presents substantial challenges due to a variety of complex barriers. This study conducts an empirical analysis to identify and evaluate these barriers using the Bayesian Best-Worst Method-Adversarial Interpretive Structural Modeling (BBWM-AISM) framework. The findings reveal that contract law, governance models, decision-making processes, trust, and ethics are foundational barriers. Additionally, scalability and legal status are highlighted as critical barriers requiring immediate attention. The study provides targeted technical recommendations to help stakeholders understand the strategic potential of DAO and facilitate their integration and operational deployment in e-commerce supply chains.
去中心化自治组织(DAO)在提高电子商务供应链生态系统中利益相关者之间的透明度、效率和协同效应方面具有重要的前景。然而,由于各种复杂的障碍,将DAO集成到这些供应链中面临着巨大的挑战。本研究使用贝叶斯最佳-最差方法-对抗解释结构建模(BBWM-AISM)框架进行实证分析,以识别和评估这些障碍。研究结果表明,合同法、治理模式、决策过程、信任和道德是基本障碍。此外,可扩展性和法律地位被强调为需要立即关注的关键障碍。该研究提供了有针对性的技术建议,以帮助利益相关者了解DAO的战略潜力,并促进其在电子商务供应链中的整合和运营部署。
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引用次数: 0
Drivers of podcast usage other than use & gratification: A task–technology fit perspective 播客使用的驱动因素,而不是使用和满足:一个任务-技术契合的视角
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-07-01 Epub Date: 2025-05-22 DOI: 10.1016/j.elerap.2025.101515
Jacob Chun Cheng , Jack Shih-Chieh Hsu , Hong-Jyun Shen , Cheng-Lin Chen
Multiple studies have examined the use of podcasts, and most have employed the uses and gratifications (U&G) theory to understand why individuals adopt this medium. The current study regards multitasking as a primary demand and employs the task–technology fit (TTF) theory to assess whether the focal technology of podcasts effectively fits the requirements of multitasking scenarios. We also consider person–technology fit (PTF) and explore whether the alignment between individual preferences (auditory and control needs) and technological characteristics affects individuals’ usage behavior. To investigate these aspects, we conducted an online survey in Taiwan and collected 315 responses. The path analysis results reveal that podcast usage is predominantly influenced by TTF, followed by U&G and PTF (auditory and control factors). The configuration analysis further shows that PTF-auditory and U&G may serve as substitutable drivers of podcast adoption. Interestingly, low usage intention does not necessarily imply the absence of U&G motivations. This study contributes to podcast research by highlighting the fulfillment of multitasking needs as a key advantage of podcasts. Our findings challenge the traditional dominance of U&G theory, suggesting that TTF plays a more significant role in podcast adoption than previously assumed. By integrating TTF and PTF, this study provides a more comprehensive framework for understanding digital media consumption. These insights not only refine podcast adoption research but also offer practical implications for content creators and platform developers seeking to enhance user engagement in multitasking contexts.
许多研究已经调查了播客的使用情况,大多数研究都采用了使用和满足(U&;G)理论来理解为什么人们会采用这种媒介。本研究将多任务处理作为主要需求,运用任务-技术契合度(task-technology fit, TTF)理论来评估播客的焦点技术是否有效地契合多任务场景的需求。我们还考虑了人-技术契合度(PTF),并探讨了个人偏好(听觉和控制需求)与技术特征之间的一致性是否影响个人的使用行为。为了调查这些方面,我们在台湾进行了一项在线调查,收集了315份回复。通径分析结果显示,影响播客使用的主要因素是TTF,其次是U&;G和PTF(听觉和控制因素)。配置分析进一步表明,ptf -听觉和U&;G可能是播客采用的替代驱动因素。有趣的是,低使用意图并不一定意味着缺乏U&;G动机。这项研究通过强调多任务需求的满足作为播客的一个关键优势,为播客研究做出了贡献。我们的研究结果挑战了传统的U&;G理论的主导地位,表明TTF在播客采用中发挥的作用比之前假设的更重要。通过整合TTF和PTF,本研究为理解数字媒体消费提供了一个更全面的框架。这些见解不仅完善了播客采用研究,而且为寻求在多任务环境下提高用户参与度的内容创作者和平台开发人员提供了实际意义。
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引用次数: 0
Unveiling the influence of streamer characteristics on sales performance in live streaming commerce 揭示流媒体特性对直播商业销售业绩的影响
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-07-01 Epub Date: 2025-05-15 DOI: 10.1016/j.elerap.2025.101510
Xingpeng Xu , Qingfeng Zeng , Ri Na , Weiguo Fan
It is known that streamers play a special role in live streaming commerce, but there is a huge discrepancy in sales performance resulting from different characteristics of streamers. This study applies social influence theory to systematically analyze how streamer characteristics interact to affect sales performance. Using a unique dataset of 120,794 live streaming records from 597 streamers on Douyin platform, we establish a fixed effects model with unbalanced panel data. The results show that previous sales have strong momentum effects. Total views, number of live commercial products and live streaming duration all have a positive impact on sales volumes. Heterogeneity analysis reveals significant differences across identity types, industry types, and authentication statuses, with celebrities, streamers from entertainment and leisure sectors, and unverified streamers showing notably stronger gains. These findings provide empirical evidence to guide streamers and platforms in optimizing marketing strategies in the competitive live streaming commerce.
众所周知,流媒体在直播商业中扮演着特殊的角色,但由于流媒体的特点不同,销售业绩存在巨大差异。本研究运用社会影响理论,系统分析串流者特质如何互动影响销售绩效。利用抖音平台597名主播的120,794条直播记录的独特数据集,建立了不平衡面板数据的固定效果模型。结果表明,前期销售具有较强的动量效应。总观看量、直播商业产品数量和直播时长均对销量产生积极影响。异质性分析显示,身份类型、行业类型和认证状态之间存在显著差异,名人、娱乐和休闲行业的主播以及未经验证的主播表现出明显更强的增长。这些发现为指导流媒体平台在竞争激烈的直播商业中优化营销策略提供了经验证据。
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引用次数: 0
Impact of logistics delivery performance on consumers’ future purchase behavior: Evidence from an e-commerce platform in China 物流配送绩效对消费者未来购买行为的影响:来自中国某电子商务平台的证据
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-07-01 Epub Date: 2025-05-16 DOI: 10.1016/j.elerap.2025.101509
Xin Tian , Bochao Yan , Xiaohui Zhou , Yinyun Yan
Logistics plays a crucial role in the operations of e-commerce platforms, but few studies have directly investigated its influence on consumer purchase frequency. While some research indicates a significant positive relationship between logistics performance and consumer satisfaction, relying solely on satisfaction scores to predict future purchasing behavior may lead to the “customer satisfaction trap.” This study empirically examines the impact of logistics performance on consumer purchase frequency using data from e-commerce platforms specializing in cross-border luxury goods. Leveraging detailed consumer purchase data, we circumvent the pitfalls of the “customer satisfaction trap.” Our analysis reveals surprising insights into how cross-border shipping times affect future purchasing behavior and how the rigorous quality inspection processes for luxury goods influence consumer decisions. By linking consumer order records with logistics completion and merchant processing efficiency, we uncover the nuanced effects of logistics performance on consumer behavior. Our findings suggest that delivery delays and extended transit times negatively impact purchase frequency, particularly when coupled with increased shipping costs, although this negative effect is somewhat attenuated in the context of cross-border shipping. Intriguingly, we observe a positive relationship between increased order processing time and consumer purchase frequency, indicating that consumers prioritize quality assurance, even if it entails longer wait times for product inspection.
物流在电子商务平台的运营中起着至关重要的作用,但很少有研究直接调查其对消费者购买频率的影响。虽然一些研究表明物流绩效与消费者满意度之间存在显著的正相关关系,但仅仅依靠满意度分数来预测未来的购买行为可能会导致“客户满意度陷阱”。本研究利用跨境奢侈品电商平台的数据,实证检验了物流绩效对消费者购买频率的影响。利用详细的消费者购买数据,我们规避了“客户满意度陷阱”的陷阱。我们的分析揭示了跨境运输时间如何影响未来的购买行为,以及奢侈品严格的质量检验过程如何影响消费者的决定。通过将消费者订单记录与物流完成和商家处理效率联系起来,我们揭示了物流绩效对消费者行为的细微影响。我们的研究结果表明,交货延迟和运输时间延长会对购买频率产生负面影响,尤其是在加上运输成本增加的情况下,尽管这种负面影响在跨境运输的情况下有所减弱。有趣的是,我们观察到增加的订单处理时间和消费者购买频率之间的正相关关系,表明消费者优先考虑质量保证,即使它需要更长的等待时间进行产品检查。
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引用次数: 0
Time is money: The role of explicit and implicit timelines on crowdfunding performance 时间就是金钱:明确和隐含的时间表在众筹绩效中的作用
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-07-01 Epub Date: 2025-05-30 DOI: 10.1016/j.elerap.2025.101516
Yinghuan Wang , Yan Yan , Yongzhen Guo
The performance of crowdfunding campaigns is closely related to timelines, which are divided into explicit and implicit ones. The explicit timelines refer to the temporal information aiming at specific actions, while the implicit timelines focus on the temporal cues involved in the linguistic descriptions of non-specific actions. Drawing on intertemporal choice theory, we assess how explicit and implicit timelines affect potential backers’ decisions by triggering temporal discounting and leading to the discounting bias. We examine how these timelines affect crowdfunding performance in reward-based crowdfunding and conduct our analysis on a sample of 18,659 campaigns in the technology category on Kickstarter from 2009 to 2018. We find that potential backers facing prolonged reward intervals are reluctant to pledge. Longer crowdfunding duration and a larger time horizon length can weaken this negative impact, while more temporal information intensifies the effect. These findings provide new insights into crowdfunding literature, timeline research, and crowdfunding practices.
众筹活动的表现与时间线密切相关,时间线分为显性和隐性两种。显性时间轴指的是针对特定行为的时间信息,而隐性时间轴关注的是涉及非特定行为语言描述的时间线索。利用跨期选择理论,我们评估了显性和隐性时间线如何通过触发时间贴现和导致贴现偏差来影响潜在支持者的决策。我们研究了这些时间线如何影响基于奖励的众筹中的众筹表现,并对2009年至2018年Kickstarter上技术类别的18,659个活动样本进行了分析。我们发现面对较长奖励间隔的潜在支持者不愿意承诺。较长的众筹持续时间和较长的时间跨度可以减弱这种负面影响,而更多的时间信息则会加剧这种负面影响。这些发现为众筹文献、时间线研究和众筹实践提供了新的见解。
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引用次数: 0
Information and funding decisions in peer-to-peer markets: An exploratory study 点对点市场中的信息和资金决策:一项探索性研究
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-07-01 Epub Date: 2025-05-21 DOI: 10.1016/j.elerap.2025.101504
Peng-Chu Chen, Ran Tao
This study examines the interaction between soft and hard information in peer-to-peer (P2P) markets, utilizing a survey of 245 participants who evaluated 199 stylized loan requests. The findings reveal that providing both soft and hard information significantly improves funding decisions compared to relying solely on hard information. Soft information enables lenders to identify and support promising borrowers with strong, though marginally insufficient, hard information, while poor hard information effectively mitigates the risk of misinformation. We observe that ambiguity diminishes the influence of soft information, whereas hard information reflecting loan popularity amplifies it through confirmation bias. Consequently, the absence of soft information may impede lenders’ ability to recognize potentially successful borrowers. To ensure the reliability of soft information, P2P platforms should actively monitor its quality and dynamically adjust its prominence. In markets where soft information is generally aligned with borrower quality, platforms may consider de-emphasizing hard data or reducing ambiguity. Conversely, in markets with misaligned soft information, incorporating free-form text and prioritizing hard information can enhance decision-making. These insights offer actionable recommendations for P2P platforms to optimize information presentation and improve loan assessment.
本研究考察了点对点(P2P)市场中软信息和硬信息之间的相互作用,利用了对245名参与者的调查,他们评估了199个程式化的贷款请求。研究结果表明,与仅仅依靠硬信息相比,同时提供软信息和硬信息可以显著改善资金决策。软信息使贷款人能够通过强有力的硬信息(虽然略微不足)来识别和支持有希望的借款人,而薄弱的硬信息则有效地减轻了错误信息的风险。我们观察到模糊性减少了软信息的影响,而反映贷款受欢迎程度的硬信息通过确认偏差放大了它。因此,软信息的缺失可能会阻碍贷款人识别潜在成功借款人的能力。为保证软信息的可靠性,P2P平台应积极监控软信息的质量,动态调整软信息的突出度。在软信息通常与借款人质量一致的市场中,平台可能会考虑不强调硬数据或减少模糊性。相反,在软信息不一致的市场中,结合自由格式的文本和优先考虑硬信息可以提高决策能力。这些见解为P2P平台优化信息呈现和改善贷款评估提供了可行的建议。
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引用次数: 0
Learning unknown private valuation in Generalized Second Price position auction 广义第二价格头寸拍卖中未知私人估值的研究
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-07-01 Epub Date: 2025-05-28 DOI: 10.1016/j.elerap.2025.101507
Wei Yang , Baichun Xiao , Lifang Wu
Classical equilibrium analysis of the Generalized Second Price (GSP) auction assumes that all players have complete information—a fundamental premise for theoretical development but one that may not align with real-world scenarios. This discrepancy raises concerns about the applicability of such analyses and has motivated researchers to explore equilibrium behavior under incomplete information. Over the past decade, increasing attention has been given to GSP auctions under uncertainty, particularly in areas such as unknown private valuations, Bayesian-Nash equilibrium, social welfare loss, and reserve pricing. However, the learning dynamics of players in the GSP auction remain largely unexplored.
In this paper, we propose a comprehensive cognitive framework to illustrate how players form and update their beliefs through collective learning. We show that, as a sequential and repeated auction involving numerous participants, the GSP auction’s uncertainty-reduction process closely resembles social observational learning, where information aggregation and herding play critical roles. Furthermore, insights from mean field game theory suggest that players’ beliefs converge to their expected values over time. Our quantitative analysis confirms that this learning process drives belief convergence, while simulation experiments validate the effectiveness of our proposed framework.
广义第二价格(GSP)拍卖的经典均衡分析假设所有参与者都有完整的信息——这是理论发展的基本前提,但可能与现实世界的情况不符。这种差异引起了对这种分析的适用性的关注,并促使研究人员探索不完全信息下的均衡行为。在过去的十年中,人们越来越关注不确定性下的普惠制拍卖,特别是在未知的私人估值、贝叶斯-纳什均衡、社会福利损失和储备定价等领域。然而,GSP拍卖中玩家的学习动态在很大程度上仍未被探索。在本文中,我们提出了一个全面的认知框架来说明玩家如何通过集体学习形成和更新他们的信念。我们表明,作为一个涉及众多参与者的连续和重复的拍卖,GSP拍卖的不确定性减少过程非常类似于社会观察学习,其中信息聚集和羊群起着关键作用。此外,平均场博弈理论的见解表明,随着时间的推移,玩家的信念会趋同于他们的期望值。我们的定量分析证实了这一学习过程推动了信念收敛,而模拟实验验证了我们提出的框架的有效性。
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引用次数: 0
Posterior price guarantee strategy with randomized pricing in electronic commerce 电子商务随机定价的后验价格保证策略
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2025-07-01 Epub Date: 2025-05-19 DOI: 10.1016/j.elerap.2025.101511
Chenchen Zhao , Jianghua Wu , Yuhong He
The posterior price guarantee (PG) strategy, leveraging randomized pricing, has gained widespread adoption among retailers. Under this strategy, retailers operating within an infinite timeframe assure consumers that they will refund the price difference if the product is purchased prior to the price reduction. Consumers exhibit heterogeneity in terms of their valuation, patience, and concerns regarding PG. This study examines how consumer purchasing strategies impact the effectiveness of the PG strategy. Specifically, we examine how the PG strategy affects the retailer’s pricing, promotion probability, and the duration of the PG period. Our findings reveal that the PG strategy compels the retailer to decrease the probability of promotions and enhance their depth, which negatively impacts consumer surplus. Furthermore, we identify the optimal length of the PG period, which is contingent upon consumer characteristics and the nature of the product.
利用随机定价的后置价格保证策略在零售商中得到了广泛的应用。在这种策略下,零售商在一个无限的时间框架内经营,向消费者保证,如果他们在降价之前购买了产品,他们将退还差价。消费者在评估、耐心和对PG的关注方面表现出异质性。本研究探讨了消费者购买策略如何影响PG策略的有效性。具体来说,我们研究了促销策略如何影响零售商的定价、促销概率和促销周期的持续时间。我们的研究结果表明,PG策略迫使零售商降低促销的概率,提高促销的深度,这对消费者剩余产生了负面影响。此外,我们确定了PG期的最佳长度,这取决于消费者的特点和产品的性质。
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引用次数: 0
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Electronic Commerce Research and Applications
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