Online forums sponsored by electronic networks of practice (ENPs) have become an important platform for technology-mediated knowledge exchange, yet relatively little is known about how ENP participants filter and evaluate the information they encounter on these forums. This study integrates perspectives from expectation confirmation theory, prospect theory, and neuroscience research to explore how ENP forum filtering judgments are influenced when expectations formed on the basis of contextual cues are confirmed or disconfirmed by the examination of solution quality. We summarize six different models of expectation confirmation explored in previous IS literature and report the results of a neuroimaging experiment using functional MRI (fMRI) that paired both positive and negative contextual cues with high- and low-quality solutions on a mock ENP forum interface. Results show that evaluation judgments are strongest in conditions where initial contextual cue judgments are confirmed by examination of solution quality except when the perceived expectation-experience gap is large, providing evidence for an assimilation-contrast model of expectation confirmation. We also found neural activation differences for expectation confirmation vs. disconfirmation and, consistent with prospect theory, differences in filtering behaviors with respect to unexpected gains vs. unexpected losses.
{"title":"Information Filtering in Electronic Networks of Practice: An fMRI Investigation of Expectation (Dis)confirmation","authors":"Kelly J. Fadel, Thomas O. Meservy, C. Kirwan","doi":"10.17705/1JAIS.00731","DOIUrl":"https://doi.org/10.17705/1JAIS.00731","url":null,"abstract":"Online forums sponsored by electronic networks of practice (ENPs) have become an important platform for technology-mediated knowledge exchange, yet relatively little is known about how ENP participants filter and evaluate the information they encounter on these forums. This study integrates perspectives from expectation confirmation theory, prospect theory, and neuroscience research to explore how ENP forum filtering judgments are influenced when expectations formed on the basis of contextual cues are confirmed or disconfirmed by the examination of solution quality. We summarize six different models of expectation confirmation explored in previous IS literature and report the results of a neuroimaging experiment using functional MRI (fMRI) that paired both positive and negative contextual cues with high- and low-quality solutions on a mock ENP forum interface. Results show that evaluation judgments are strongest in conditions where initial contextual cue judgments are confirmed by examination of solution quality except when the perceived expectation-experience gap is large, providing evidence for an assimilation-contrast model of expectation confirmation. We also found neural activation differences for expectation confirmation vs. disconfirmation and, consistent with prospect theory, differences in filtering behaviors with respect to unexpected gains vs. unexpected losses.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"11 1","pages":"5"},"PeriodicalIF":5.8,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76427016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Peyman Toreini, Moritz Langner, A. Maedche, Stefan Morana, Tobias Vogel
{"title":"Designing Attentive Information Dashboards","authors":"Peyman Toreini, Moritz Langner, A. Maedche, Stefan Morana, Tobias Vogel","doi":"10.17705/1JAIS.00732","DOIUrl":"https://doi.org/10.17705/1JAIS.00732","url":null,"abstract":"","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"291 1","pages":"4"},"PeriodicalIF":5.8,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76311315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Although there is a growing understanding of theory building in the information systems (IS) field, what constitutes IS theory remains the subject of intense debate. Following Weick’s recommendation to focus on the products of theorizing rather than on what theories are, we assemble and analyze 12 products: question; paradigm; law, framework, myth, analogy, metaphor, model, concept, construct, statement and hypothesis, that are rarely discussed together in any depth in the IS field and combine them into a coherent theorizing framework. Drawing on Foucault’s thesis of discursive formation we characterize the unique role of each product in IS theorizing and illustrate the usefulness of the framework in relation to both classical IS theorizing in the form of media richness theory as well as next-generation theorizing.
{"title":"Useful Products in Information Systems Theorizing: A Discursive Formation Perspective","authors":"N. Hassan, P. Lowry, L. Mathiassen","doi":"10.17705/1JAIS.00730","DOIUrl":"https://doi.org/10.17705/1JAIS.00730","url":null,"abstract":"Although there is a growing understanding of theory building in the information systems (IS) field, what constitutes IS theory remains the subject of intense debate. Following Weick’s recommendation to focus on the products of theorizing rather than on what theories are, we assemble and analyze 12 products: question; paradigm; law, framework, myth, analogy, metaphor, model, concept, construct, statement and hypothesis, that are rarely discussed together in any depth in the IS field and combine them into a coherent theorizing framework. Drawing on Foucault’s thesis of discursive formation we characterize the unique role of each product in IS theorizing and illustrate the usefulness of the framework in relation to both classical IS theorizing in the form of media richness theory as well as next-generation theorizing.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"17 1","pages":"7"},"PeriodicalIF":5.8,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81556715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Using Simulation in Information Systems Research","authors":"John Qi Dong","doi":"10.17705/1jais.00743","DOIUrl":"https://doi.org/10.17705/1jais.00743","url":null,"abstract":"","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"98 1","pages":"8"},"PeriodicalIF":5.8,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78389561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dennis M. Steininger, Patrick Mikalef, Adamantia G. Pateli, Ana Ortiz de Guinea
{"title":"Dynamic Capabilities in Information Systems Research: A Critical Review, Synthesis of Current Knowledge, and Recommendations for Future Research","authors":"Dennis M. Steininger, Patrick Mikalef, Adamantia G. Pateli, Ana Ortiz de Guinea","doi":"10.17705/1JAIS.00736","DOIUrl":"https://doi.org/10.17705/1JAIS.00736","url":null,"abstract":"","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"117 1","pages":"6"},"PeriodicalIF":5.8,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80010160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We develop a methodological framework to develop process theories on routines by leveraging large volumes of digital trace data following critical realism principles. Our framework starts with collecting and pre-processing digital trace data, corresponding to the empirically observed experience of critical realism. At the second and third steps of the framework, we identify a finite set of similar repetitive patterns (routines) through computational analysis. We accomplish this by combining frequent sub-sequence mining and clustering analysis to transform empirical observation into a set of routines that correspond to actual happening in critical realism. Then we employ a retroduction approach to identify generative mechanisms of the routines. At the final step, we validate the generative mechanisms by evaluating proposed processual explanations and/or eliminating alternatives. We provide an illustrative example of developing a process theory with regards to the collaboration pattern in Wikipedia.
{"title":"Theorizing Routines with Computational Sequence Analysis: A Critical Realism Framework","authors":"Zhewei Zhang, Habin Lee, Youngjin Yoo, Youngseok Choi","doi":"10.17705/1jais.00734","DOIUrl":"https://doi.org/10.17705/1jais.00734","url":null,"abstract":"We develop a methodological framework to develop process theories on routines by leveraging large volumes of digital trace data following critical realism principles. Our framework starts with collecting and pre-processing digital trace data, corresponding to the empirically observed experience of critical realism. At the second and third steps of the framework, we identify a finite set of similar repetitive patterns (routines) through computational analysis. We accomplish this by combining frequent sub-sequence mining and clustering analysis to transform empirical observation into a set of routines that correspond to actual happening in critical realism. Then we employ a retroduction approach to identify generative mechanisms of the routines. At the final step, we validate the generative mechanisms by evaluating proposed processual explanations and/or eliminating alternatives. We provide an illustrative example of developing a process theory with regards to the collaboration pattern in Wikipedia.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"93 1","pages":"1"},"PeriodicalIF":5.8,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79158860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dong-Heon Kwak, Shuyuan Deng, Jungwon Kuem, Sung S. Kim
To effectively design digital games and gamified systems, it is important to better understand the psychological and behavioral processes players use to reach goals. Although numerous prior studies have examined individuals’ adoption, use, and continued use of digital games, few attempts have been made to understand how people desire and strive to achieve goals. The objective in this study was to develop and test a model of individuals’ achievement of goals in digital gaming. Drawing upon theories of goal-directed behavior, we proposed a conceptual model describing goal setting, goal striving, goal attainment, and feedback evaluations in the context of mobile gaming. To empirically test the proposed model, we collected two sets of (cross-sectional and longitudinal) data from 407 users of Pokemon GO. The results generally indicated that goal-directed effort plays an important role in translating goal desire into goal attainment. In addition, we found prior game points and goal desire have interaction effects on goal-directed effort and subsequent acquisition of game points. Finally, this study shows that action strategies such as in-game payment and deliberate planning have differential effects on goal-directed effort and satisfying experiences. Overall, our findings provide empirical support for the efficacy of our goal-oriented model as a theoretical tool for explaining the process of goal striving to obtain game points. Our findings not only have important implications for digital gaming but also contribute to emerging research on gamified systems.
{"title":"How to Achieve Goals in Digital Games: An Empirical Test of a Goal-Oriented Model in Pokémon GO","authors":"Dong-Heon Kwak, Shuyuan Deng, Jungwon Kuem, Sung S. Kim","doi":"10.17705/1JAIS.00733","DOIUrl":"https://doi.org/10.17705/1JAIS.00733","url":null,"abstract":"To effectively design digital games and gamified systems, it is important to better understand the psychological and behavioral processes players use to reach goals. Although numerous prior studies have examined individuals’ adoption, use, and continued use of digital games, few attempts have been made to understand how people desire and strive to achieve goals. The objective in this study was to develop and test a model of individuals’ achievement of goals in digital gaming. Drawing upon theories of goal-directed behavior, we proposed a conceptual model describing goal setting, goal striving, goal attainment, and feedback evaluations in the context of mobile gaming. To empirically test the proposed model, we collected two sets of (cross-sectional and longitudinal) data from 407 users of Pokemon GO. The results generally indicated that goal-directed effort plays an important role in translating goal desire into goal attainment. In addition, we found prior game points and goal desire have interaction effects on goal-directed effort and subsequent acquisition of game points. Finally, this study shows that action strategies such as in-game payment and deliberate planning have differential effects on goal-directed effort and satisfying experiences. Overall, our findings provide empirical support for the efficacy of our goal-oriented model as a theoretical tool for explaining the process of goal striving to obtain game points. Our findings not only have important implications for digital gaming but also contribute to emerging research on gamified systems.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"44 1","pages":""},"PeriodicalIF":5.8,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75734539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
V. Venkatesh, Cheri Speier-Pero, Ruba Aljafari, Hillol Bala
As information technology (IT) continues to be an integral yet evolving component in work settings, organizations need to ensure that they realize value from IT. Prior studies examining the post-adoption consequences of IT use in terms of employee job outcomes have been inconclusive with respect to the magnitude and direction of these impacts—i.e., the positive, negative, and nonsignificant impacts of IT use on job outcomes. The question of under what conditions IT use leads to favorable job outcomes over time thus remains largely unanswered. We develop a model of IT-related contingencies that integrates core constructs from the IT adoption research with two key job outcomes: job satisfaction and job performance. We hypothesize that in the post-adoption phase, technology-job fit is a key moderator of the relationships between IT use for supporting sales operations and job outcomes. Further, we suggest a theoretical extension of the classical predictors of IT adoption—perceived usefulness and perceived ease of use—as we expect them to moderate the effect of IT use on job performance over time. We tested our model in a longitudinal field study among 295 field sales personnel over a 24-month period. We found that although IT use had a negative effect on job satisfaction during the post-adoption phase, this effect was moderated by technology-job fit such that the negative effect was significantly attenuated by technology-job fit. We also found that perceived usefulness, perceived ease of use, and technology-job fit enhanced the positive effect of IT use on job performance. Our findings offer insights into the mechanisms and conditions related to the post-adoption impacts of IT use on key job outcomes.
{"title":"IT Use and Job Outcomes: A Longitudinal Field Study of Technology Contingencies","authors":"V. Venkatesh, Cheri Speier-Pero, Ruba Aljafari, Hillol Bala","doi":"10.17705/1jais.00760","DOIUrl":"https://doi.org/10.17705/1jais.00760","url":null,"abstract":"As information technology (IT) continues to be an integral yet evolving component in work settings, organizations need to ensure that they realize value from IT. Prior studies examining the post-adoption consequences of IT use in terms of employee job outcomes have been inconclusive with respect to the magnitude and direction of these impacts—i.e., the positive, negative, and nonsignificant impacts of IT use on job outcomes. The question of under what conditions IT use leads to favorable job outcomes over time thus remains largely unanswered. We develop a model of IT-related contingencies that integrates core constructs from the IT adoption research with two key job outcomes: job satisfaction and job performance. We hypothesize that in the post-adoption phase, technology-job fit is a key moderator of the relationships between IT use for supporting sales operations and job outcomes. Further, we suggest a theoretical extension of the classical predictors of IT adoption—perceived usefulness and perceived ease of use—as we expect them to moderate the effect of IT use on job performance over time. We tested our model in a longitudinal field study among 295 field sales personnel over a 24-month period. We found that although IT use had a negative effect on job satisfaction during the post-adoption phase, this effect was moderated by technology-job fit such that the negative effect was significantly attenuated by technology-job fit. We also found that perceived usefulness, perceived ease of use, and technology-job fit enhanced the positive effect of IT use on job performance. Our findings offer insights into the mechanisms and conditions related to the post-adoption impacts of IT use on key job outcomes.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"1 1","pages":"5"},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78611724","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Markus Blut, A. Chong, Zayyad Tsigna, V. Venkatesh
There are both formal and informal cries that UTAUT and, by association, the stream of research on technology adoption has reached its limit, with little or no opportunities for new knowledge creation. Such a conclusion is ironic because the theory has not been sufficiently and suitably replicated. It is possible that misspecifications in the various replications, applications, and extensions have led to the incorrect conclusion that UTAUT is more robust than it really is, leaving limited opportunities for future work. Although work on UTAUT has included important variables, predictors, and moderators, absent a faithful use of the original specification, it is impossible to assess the true nature of the effects of the original and additional variables. The present meta-analysis uses 25,619 effect sizes reported by 737,112 users in 1,935 independent samples to address this issue. Consequently, we develop a clear current state-of-the-art and revised UTAUT that extends the original theory with new endogenous mechanisms from different, other theories (i.e., technology compatibility, user education, personal innovativeness, and costs of technology) and new moderating mechanisms to examine the generalizability of UTAUT in different contexts (e.g., technology type and national culture). Based on this revised UTAUT, we present a research agenda that can guide future research on the topic of technology adoption in general and UTAUT in particular.
{"title":"Meta-Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT): Challenging its Validity and Charting a Research Agenda in the Red Ocean","authors":"Markus Blut, A. Chong, Zayyad Tsigna, V. Venkatesh","doi":"10.17705/1JAIS.00719","DOIUrl":"https://doi.org/10.17705/1JAIS.00719","url":null,"abstract":"There are both formal and informal cries that UTAUT and, by association, the stream of research on technology adoption has reached its limit, with little or no opportunities for new knowledge creation. Such a conclusion is ironic because the theory has not been sufficiently and suitably replicated. It is possible that misspecifications in the various replications, applications, and extensions have led to the incorrect conclusion that UTAUT is more robust than it really is, leaving limited opportunities for future work. Although work on UTAUT has included important variables, predictors, and moderators, absent a faithful use of the original specification, it is impossible to assess the true nature of the effects of the original and additional variables. The present meta-analysis uses 25,619 effect sizes reported by 737,112 users in 1,935 independent samples to address this issue. Consequently, we develop a clear current state-of-the-art and revised UTAUT that extends the original theory with new endogenous mechanisms from different, other theories (i.e., technology compatibility, user education, personal innovativeness, and costs of technology) and new moderating mechanisms to examine the generalizability of UTAUT in different contexts (e.g., technology type and national culture). Based on this revised UTAUT, we present a research agenda that can guide future research on the topic of technology adoption in general and UTAUT in particular.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"29 1","pages":"10"},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86962002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yash Babar, S. Curley, Zhihong Ke, De Liu, Zachary J. Sheffler
We investigate how two digitally delivered nudges, namely light social support (nonverbal cues such as kudos or likes) and motivational messaging, affect employees’ self-reported physical activity in an online, corporate wellness program. Within this unique field setting, using data from several years, we found evidence that both types of nudges provide benefits beyond the effect of cash incentives. However, the effects vary by individual, depending on whether the employee is actively engaging in physical activity, and by time, depending on how long the employee has been in the wellness program. We found light social support to be less effective over time, while motivational messages were found to be more effective with the duration in the program and generally more effective for physically inactive users. Our findings have implications for the design of wellness systems, suggesting different approaches depending on an employee’s current activity level and tenure in the program
{"title":"The Effects of Digitally Delivered Nudges in a Corporate Wellness Program","authors":"Yash Babar, S. Curley, Zhihong Ke, De Liu, Zachary J. Sheffler","doi":"10.17705/1jais.00783","DOIUrl":"https://doi.org/10.17705/1jais.00783","url":null,"abstract":"We investigate how two digitally delivered nudges, namely light social support (nonverbal cues such as kudos or likes) and motivational messaging, affect employees’ self-reported physical activity in an online, corporate wellness program. Within this unique field setting, using data from several years, we found evidence that both types of nudges provide benefits beyond the effect of cash incentives. However, the effects vary by individual, depending on whether the employee is actively engaging in physical activity, and by time, depending on how long the employee has been in the wellness program. We found light social support to be less effective over time, while motivational messages were found to be more effective with the duration in the program and generally more effective for physically inactive users. Our findings have implications for the design of wellness systems, suggesting different approaches depending on an employee’s current activity level and tenure in the program","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":"28 1","pages":"5"},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73049013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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