Journal of Hospitality and Tourism Management最新文献

This research suggests an added view of proactive gaze to expand tourist gaze theory by conducting an exploratory qualitative study in the picnic context. The results reveal that there are two themes for picnic experiences: crafting external presentation and striving for recognition. The notion of ‘proactive gaze’ was further proposed based on the theories of narcissism and impression management, which is an intense desire and motivation to be gazed at by others through performing and presenting. During this process, tourists also fulfilled the role of acting as the host. Most importantly, while active gazing at others, tourists may voluntarily design, construct, and project tourist resources to other tourists (either on-site or online). The overall experience can be significantly influenced by new technology, i.e., social networking sites. It is expected that the newly developed concept of proactive gaze can be applied to explain diverse leisure/tourism activities.

Souvenirs are found to significantly contribute to the revenues of tourist destinations. In this vein, there have been studies that examine tourist attitudes and motivations in relation to souvenir purchase decisions. It was observed that sometimes souvenir purchases lead to post-purchase dissonance (PPD), which in turn leads to disappointment. However, the literature pertinent to the examination of the relationship between souvenir attributes and souvenir purchase satisfaction through the lens of cognitive dissonance theory is scant. Further, there have been no studies examining the link between souvenir attributes and other critical managerial outcomes. This study aims to examine these relationships and contribute to the body of knowledge about these relationships. Further, the study also intends to examine the mediating role of PPD in the relationship between souvenir attributes and souvenir repurchase intention and destination revisit intention. In addition, the study aims to investigate the moderating effects of tourist gender, age and time elapsed with the souvenir in the above proposed relationships. This is done by applying the theory of tourism consumption systems (TCS). The results suggest that only two out of five souvenir attributes, collectability, and store attributes are positively related to post-purchase dissonance and collectability and functionality are positively related to souvenir purchase satisfaction. Additionally, the mediating effect of post-purchase dissonance was significant for collectability and store attributes. Further, age and time elapsed partially moderated the hypothesised relationships, while gender did not. Moreover, the study findings have significant implications for destination managers and academicians interested in developing strategies for souvenir marketing.

Frontline employees’ role-related service behaviors, including in-role service behaviors and extra-role service behaviors, are crucial for ensuring customer satisfaction and enhancing hospitality performance. Drawing upon the theoretical literature on psychological empowerment, we aim to elucidate how and when despotic leadership is associated with frontline employees’ role-related service behaviors. The data was collected from 241 frontline employees and their immediate supervisors across 6 sizable hotels in China. The results demonstrated that despotic leadership undermines both in-role service behaviors and extra-role service behaviors of frontline employees, and frontline employees’ psychological empowerment mediates such relationships. Our findings also demonstrated that individual traditionality, as a boundary condition, could mitigate the destructive effect of despotic leadership on frontline employees’ psychological empowerment. We also discussed the theoretical implications for scholars and practical implications for managers in the hospitality industry.

This study aims to highlight the importance of developing work agility, particularly within the suburban hospitality sector, to leverage the advantages of proximity to suburban areas and foster employee solidarity. Utilizing a mixed-methods approach combining secondary data analysis and empirical experiments, the findings indicate that hospitality employees residing in suburban areas are more likely to exhibit job loyalty. The study reveals that workplace flexibility, as measured by teleworking, does not significantly impact employees' decisions to stay in their jobs. Subsequent empirical results suggest that encompassing flexibility and adaptability is essential to promote desirable work solidarity, well-being, and dignity among employees. The research particularly seeks to raise awareness of the critical discussions of hospitality workplace agility and solidarity that must be recognized urgently by hospitality businesses that aim to develop large-scale applications of agile methods to assist workplace social inclusion in suburban areas.

This study aimed to explore perceived cultural distance, perceived discrimination, destination image, and behavioural intention as well as the relationships among these constructs in international student tourists in Taiwan. By employing partial least squares structural equation modelling (PLS-SEM), the findings showed that perceived cultural distance significantly impacted the cognitive and affective images of a destination, whereas perceived discrimination negatively influenced cognitive and affective images. Additionally, the results revealed that perceived cultural distance did not affect behavioural intention; however, perceived discrimination negatively affected behavioural intention. The findings also showed that cognitive image mediated the interrelationships among perceived cultural distance, perceived discrimination, and behavioural intention, whereas affective image was not a mediator in these correlations. The findings of this study have several implications that can benefit tourism academia and industry, particularly destination management organisations and tourism enterprises.

Online experience program is a novel virtual tourism product in which guests can experience interesting activities online. However, the mechanism behind guest-host interactions for online experience remains unexplored. From the perspective of cultural similarity, this study tries to discover how guests review differently to native hosts and foreign hosts, as well as how hosts reply differently to native guests and foreign guests. Based on the data collected from Airbnb, we conduct empirical analyses from the perspectives of guests and hosts separately. Our results show that guests tend to pay more efforts when they write online reviews for native hosts, whereas hosts prefer to pay more efforts to foreign guests while making managerial responses. Our work not only sheds light on the user behavioral patterns for virtual tourism products but also provides multiple practical implications for the platforms, businesses, and guests in the sharing economy.

Service robots is an emerging topic in tourism and hospitality industry. The success of service robots' adoption primarily lies in effective tourist-robot interaction. However, little research has fully explored tourist perception of interaction with service robots. This study aimed to develop a scale for measuring guest-robot interaction experience in hotel context. We utilized a rigorous scale development procedure. First, the construct domain was specified. Second, items were generated by literature review and interviews and then estimated by content validity. Third, data was collected to test the measures: 345 respondents were used for item purification and 307 respondents for scale validation. Ultimately, a four-dimensional (perceived competence, sense of closeness, interaction comfort, and pleasant experience) scale with 18 items was confirmed. This study contributes by providing a useful tool for comprehensively understanding hotel guests’ perception of interaction with service robots and future related research. Implications for hotel management and directions for further research are also discussed.

The sustainable development of tourism destinations is intimately tied to tourists' pro-environmental behaviors. Limited studies have explored the influence of factors such as emotions, morals, and rationality on tourists' pro-environmental behaviors. Although progress has been made in identifying the factors that predict tourists' pro-environmental behaviors, the mechanisms through which perceived situational factors impact environmental behaviors remain insufficiently understood. Furthermore, considering the evolving characteristics of the global population and changes in consumer behavior preferences, particularly the increasing use of coolness as a marketing tool targeting young people, this study develops a stimulus‒organism‒response (S–O-R) framework to examine the impact of perceived coolness on young tourists' pro-environmental behaviors and further investigates the gender differences in this relationship from the perspective of situated cognition. The approach used is deductive. According to data collected from 564 young visitors who attended the Strawberry Music Festival, males' perception of coolness directly influence their pro-environmental behavior, while females’ perception of coolness are indirectly influenced by place identity and psychological ownership. This study provides a valuable theoretical perspective on the influence of perceived situational factors on pro-environmental behavior among young tourists and offers insights for managers regarding promoting destination development and designing products.

While the presence of robots in the hotel industry is undeniable, there remains a wealth of untapped potential for service robots in shaping and promoting hotel brands. The present study seeks to address this issue by proposing and validating a research model that includes the effects of perceived anthropomorphism, perceived intelligence, and perceived animacy on authenticity, which serves as a prerequisite for brand love. An online questionnaire on self-administration was administered to 324 respondents. Through the use of a multi-analytical hybrid structural equation modeling-artificial neural network (SEM-ANN) technique, the obtained data was empirically validated. This research provides (i) an indication that service authenticity and brand authenticity are prerequisites for users to experience hotel brand love from hotel robots, (ii) two key aspects that influence the service authenticity of robots through human-like and technological characteristics, and (iii) an exploration of the further impact of human-like attributes on brand authenticity in the use of robotic services in hotels. In conclusion, these results have important theoretical and practical insights that can help advance the hotel and tourism industry.