Journal of Hospitality and Tourism Management最新文献

This study adopts the Elaboration Likelihood Model (ELM) to explore the interplay between central route factors and peripheral route factors in influencing pro-environmental behaviors among tourists. Place attachment is introduced as a moderator influencing the relationship between tourists' attitudes and behaviors. Utilizing designed scenarios, the study gathered 728 valid questionnaires to assess the effects of informational characteristics on tourists' information perception and subsequent behavioral responses. The findings underscore the pivotal roles played by the environmental (social) cues, attributes of pro-environmental behaviors as well as image appeal in boosting the perceived informativeness and diagnosticity of the information, which significantly shape tourists' attitudes and behavioral intentions. Moreover, the research discloses that the extent to which attitude affects pro-environmental behavior is contingent upon the tourists' level of place attachment to the destination.

Numerous studies have examined the factors influencing hotel performance but little is known about the environmental uncertainty determinants on the phases of hotel industrial business cycles. This study exploits the monthly time series data of lodgers in the Taiwanese hotel market over the period from January 2014 to June 2023. The double-edged environmental uncertainty impacts are applied, and the environmental uncertainty is measured by the world pandemic uncertainty index and the policy uncertainty index. Our empirical evidence indicates that the impacts of the environmental uncertainty on the demand for tourism depend on the relative strength between the negative risk-averse effect and the positive substitute effect. During the trough period, the positive substitute effect would dominate the negative risk-averse effect, which leads the demand for domestic tourism to increase. This paper suggests that, during the troughs, the potential gains under the environmental uncertainty relies on whether the outbound tourism demand can be replaced by the domestic tourism demand.

This research note advances prior studies by thoroughly examining transformative learning in overseas students. Employing an embedded mixed-method approach that incorporates pilot interviews and graphic elicitation based on King's (2009) Learning Activities Survey, we examined 339 transformed respondents and 8 graphic elicitation interviewees. The results highlight the transformative power of experiences outside the classroom, revealing that travel has a more significant impact on students' transformation than academic learning upon their return to their home country. Moreover, our findings indicate that travel frequency and reflection significantly contribute to students' transformation, while factors such as travel companion, pre-language level, length of stay, and time elapsed since return showed no significant impacts on transformation through travel. These insights offer valuable guidance for practitioners, encouraging the integration of travel as a vehicle for transformative learning in educational programmes and products.

The current study examines the effect of job stress on frontline employees' customer problem-solving behaviour, drawing from the cognitive activation theory of stress. The study suggests that job stress, directly and indirectly, affects problem-solving behaviour through perceived performance difficulties. Empathetic leadership is proposed as a mitigating contextual factor for the adverse effects of job stress on customer problem-solving behaviours. Data were gathered from 240 customer service employees and supervisors in the United Arab Emirates (UAE) hospitality industry. SmartPLS and the Hayes Process Macro were employed for data analysis. The study results revealed that job stress significantly affects employees’ ability to solve customer problems, directly and indirectly, via perceived performance difficulties. Interestingly, this impact is diminished when the supervisor demonstrates empathy. The implications of the study findings for management practice and future research are discussed.

Although a large number of empirical studies on the outcomes of perceived organizational support (POS) have been conducted in the hospitality and tourism context, no research has provided a holistic understanding of POS in this field. This paper aims to meta-analyze POS and examine various moderating variables based on 81 articles (19 outcomes, N = 26,532). The results suggest that POS has different effects on outcomes including job attitudes, emotional labor, role conflicts and facilitation, stress at workplace, service perception, performance and behaviors and intention to leave. The results also show that national culture, measurement and time lag significantly moderate the relationships between POS and its outcomes. POS holds a robust level of validity for explaining outcomes related to job attitudes, behaviors and service perception within the hospitality and tourism domain. In light of this, an extensive body of research has been dedicated to investigating the associations between POS and attitudinal as well as behavioral outcomes. As such, it becomes apparent that the repetitive application of identical frameworks to examine the impact of POS may be less imperative. Rather, forthcoming research on POS is anticipated to incorporate cultural and methodological determinants. To our knowledge, this paper is the first attempt to propose and test a framework of outcomes of POS in the domain of hospitality and tourism with a quantitative meta-analytic method. Furthermore, the current study adds value by examining various moderators, which has not been done in previous review articles of POS. It also provides future research directions for POS.

Although significant amounts of food are wasted in professional kitchens, research on food waste behaviour among kitchen employees is limited. This study plugs this knowledge gap by examining the determinants of food waste reduction among members of kitchen brigades. The survey (n = 208) results collected in Poland and analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) demonstrate the importance of such external/organisational i.e., green transformational leadership and supervisory support, and internal/personal i.e., self-efficacy and attitudes towards food waste reduction, factors in encouraging food waste management by kitchen staff. The results also show that green organisational climate does not influence innovative and collaborative food waste behaviour of kitchen employees, but their self-efficacy and supervisory support do. The study's results suggest that, to manage food waste in professional kitchens more effectively, hospitality organisations should (1) embed the goal of food waste mitigation in organisational values; (2) empower supervisors to encourage food waste reduction among staff; and (3) facilitate pro-environmental innovation and collaboration among kitchen employees.

An increasing number of mountain villages in China are developing rural summer health tourism for the urban elderly (RSHTUE). However, Chinese RSHTUE destination operators provide almost the same services without considering the heterogeneity of RSHTUE tourists. This study classified RSHTUE tourists into four clusters based on their tourism experiences: self-actualizers, health seekers, loneliness relievers, and urban escapees. Chi-square was performed to identify differences in the socio-demographic characteristics among the four clusters. RSHTUE should be developed for differentiation. Results of this study can guide destination managers in accurately identifying segmented tourists and providing tailored services to meet the needs of different tourist segments.

Rapid social and economic changes and the increasing use of resourceful ICT applications, together with the emergence of “experience” centered tourism, have kept the required tour guide's roles and skills evolving. However, little research has explored how those roles have morphed over time from the traditional ones. Via a mixed-method approach - in-depth interviews (N = 16) and a questionnaire survey conducted at two phases (N = 199 + 311), this study explores today's Chinese tourists' preferred guide roles, and how those preferences affect their tour experience. Thematic analysis of the qualitative data, in addition to the exploratory factor analysis, confirmatory factor analysis, and regression analysis were conducted. The results provide five dimensions of the preferred guide roles, including group management, information provision, consultation, positive change fostering, as well as information technology facilitation. In particular, this paper is the first to report, from the lens of package tourists, that “positive change fostering” and “ICT facilitation” are new dimensions of the guide's roles. The findings expand the genre of guides' roles in a techno-driven world. In addition, the five identified dimensions provide important references for the industry on what guiding expertise should be developed.