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An ethical norm of long-term human survival with universal dignity 人类长期生存与普遍尊严的伦理准则
IF 2 Q3 REGIONAL & URBAN PLANNING Pub Date : 2024-01-30 DOI: 10.1108/fs-11-2022-0142
Gerald McNerney

Purpose

The purpose of this study is to create an ethical norm that will help guide the human race toward long-term survival.

Design/methodology/approach

The project posits a new societal ethical norm designed around a fundamental principle: the long-term survival of the human race with individual dignity. This study examines the requirements of the new norm and what is needed to achieve that goal.

Findings

There are three types of organizations that have the organizational and economic capacity to be responsible for future outcomes: governments, religions and corporations. These three types of organizations must act as if they have a moral compass that will compel them to develop and uphold the requirements for the survival of humanity with individual dignity.

Research limitations/implications

The analysis shows that a new, broader ethical norm must be established, and this norm implies that large organizations must act with a future embracing ethical behavior.

Practical implications

This study generates specific pathways for example: governments should adopt the just war principles and prohibitions on governments or other institutions from teaching any form of class superiority. These and other pathways are designed to diffuse threats to the fundamental principle.

Social implications

The fundamental principle includes universal human dignity. This means that the notion of individual dignity must be defined or understood, and the requirements to attain this goal must be identified.

Originality/value

This project takes concepts from long-termism, forward-looking collective responsibility, corporate social responsibility and the global catastrophic risk institute to advocate for a new ethical norm.

设计/方法/途径该项目围绕一个基本原则提出了一个新的社会道德规范:人类的长期生存与个人尊严。本研究探讨了新准则的要求以及实现该目标所需的条件。研究结果有三类组织具有对未来结果负责的组织和经济能力:政府、宗教和公司。研究局限/影响分析表明,必须建立一种新的、更广泛的道德规范,而这种规范意味着大型组织必须在未来的行为中接受道德行为。社会影响基本原则包括普遍的人类尊严。这意味着必须定义或理解个人尊严的概念,并确定实现这一目标的要求。原创性/价值该项目从长期主义、前瞻性集体责任、企业社会责任和全球灾难风险研究所中汲取概念,倡导一种新的伦理规范。
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引用次数: 0
Driving forces behind service innovation in knowledge-intensive services with different knowledge bases 具有不同知识基础的知识密集型服务业服务创新的驱动力
IF 2 Q3 REGIONAL & URBAN PLANNING Pub Date : 2024-01-17 DOI: 10.1108/fs-01-2023-0017
Anastasia Krupskaya

Purpose

The purpose of this paper is to identify and describe the influence of the knowledge base (KB) of the company on driving forces of innovation processes in knowledge-intensive services (KIS) and to compare the level of innovativeness of the final services.

Design/methodology/approach

The paper investigates through qualitative research 11 KIS organisations with different KB.

Findings

The research results identified and described the influence of the KB on driving forces of innovations processes and its results in companies with four newly identified KBs (analytical, synthetic, symbolic and compliance).

Research limitations/implications

Further research, based on a larger number of companies, is needed to confirm the results of this research and to complement the effect of the KB on driving forces of innovation.

Practical implications

This research can help organisations understand how to develop strategic plans and new ideas for innovative services depending on the KB of the organisation.

Social implications

The description of successful innovation processes and results in several leading companies presented in the study may help other companies in identifying knowledge-integration practices to improve performance and innovation processes that support multiplicity, productivity and creativity.

Originality/value

The study systemised the sources of new ideas for innovation in companies with different KB, several driving forces of innovation were identified and how these forces are affected by each KB; lastly, innovation results were compared in companies with different KB.

目的本文旨在识别和描述公司知识库(KB)对知识密集型服务(KIS)创新过程驱动力的影响,并比较最终服务的创新水平。研究限制/意义需要基于更多公司开展进一步研究,以确认本研究的结果,并补充说明知识库对创新驱动力的影响。社会影响本研究中对几家领先公司成功创新过程和结果的描述,可能有助于其他公司确定知识整合实践,以提高绩效和创新过程,从而支持多元性、生产力和创造力。原创性/价值本研究系统分析了具有不同知识结构的公司的创新新思路来源,确定了几种创新驱动力,以及这些驱动力如何受到每种知识结构的影响;最后,比较了具有不同知识结构的公司的创新结果。
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引用次数: 0
How foresight has evolved since 1999? Understanding its themes, scope and focus 自 1999 年以来,展望是如何发展的?了解其主题、范围和重点
IF 2 Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-12-28 DOI: 10.1108/fs-01-2023-0001
Vaishali Dhiman, Manpreet Arora
<h3>Purpose</h3><p><em>Foresight J</em>'s journey started in 1999, and in 2022, it marked the conclusion of its 24 years of publication. This paper aims to provide an overall overview of important research trends published in <em>Foresight J</em> between 1999 and 2022 by conducting a quantitative analysis of the journal’s literature. The overarching goal is to provide valuable insights into the dynamics of scholarly communication, aiding researchers, institutions and policymakers in assessing the significance and influence of academic work, guiding future research directions and academic evaluation.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>The two bibliometrics methodologies that make up the methodology of this article are scientific mapping and performance analysis. Authors have explained the development and composition of the <em>Foresight J</em> using these methods. The SCOPUS database is being used in current research to analyse several dimensions, such as the evolution of publications by year, the most cited papers, core authors and researchers, leading countries and prolific institutions. Moreover, the conceptual structure, scope, burst detection and co-occurrence analysis of the journal are mapped using network visualization software such as VOSviewer, CiteSpace and RStudio.</p><!--/ Abstract__block --><h3>Findings</h3><p>With a strong track record of output over the years, <em>Foresight J</em> has continued to develop in terms of publications. It is determined that “Saritas” is the author with the greatest overall impact. However, according to SCOPUS bibliometric data, “Blackman” and “Richardson” are the authors with the greatest relevance in terms of the quantity of articles. In addition, it becomes apparent that the USA, Australia and the UK are very productive nations in terms of publications. The most popular fields of the journal have always been forecasting, foresight, scenario planning, strategic planning, decision-making, technology and sustainable development. These are also the author keywords that appear the most frequently. In contrast, new study themes in the <em>Foresight J</em> include digital technologies, innovation, sustainability, blockchain, artificial intelligence and sustainability.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>Several noteworthy research implications are provided by the bibliometric study of <em>Foresight J</em>. “Saritas” is the author with the most overall impact, indicating that the precise contributions and influence of this researcher in the fields of forecasting, foresight and related fields. Given that “Blackman” and “Richardson” are well-known writers, it is also critical to examine the scope and complexity of their contributions to potentially identify recurring themes or patterns in their writing. The geographic productivity results, which show that the USA, Australia and the UK are the top three countries for <em>Foresight J</em>
目的《前瞻杂志》的发展历程始于 1999 年,2022 年标志着其 24 年出版历程的结束。本文旨在通过对《前瞻杂志》的文献进行定量分析,全面概述 1999 年至 2022 年期间该杂志发表的重要研究趋势。总体目标是为学术交流动态提供有价值的见解,帮助研究人员、机构和政策制定者评估学术工作的意义和影响,指导未来的研究方向和学术评价。设计/方法/途径本文的方法论由科学绘图和绩效分析两种文献计量学方法构成。作者使用这些方法解释了 Foresight J 的开发和构成。目前的研究正在使用 SCOPUS 数据库分析多个方面,如按年份分列的出版物演变情况、被引用次数最多的论文、核心作者和研究人员、主要国家和多产机构。此外,还利用 VOSviewer、CiteSpace 和 RStudio 等网络可视化软件对期刊的概念结构、范围、突发检测和共现分析进行了映射。经确定,"Saritas "是总体影响最大的作者。然而,根据 SCOPUS 的文献计量数据,"布莱克曼 "和 "理查森 "是在文章数量方面最具相关性的作者。此外,美国、澳大利亚和英国显然是发表论文最多的国家。该期刊最受欢迎的领域一直是预测、展望、情景规划、战略规划、决策、技术和可持续发展。这些也是出现频率最高的作者关键词。相比之下,《前瞻 J》的新研究主题包括数字技术、创新、可持续发展、区块链、人工智能和可持续发展。研究局限/启示《前瞻 J》的文献计量学研究提供了几个值得注意的研究启示。"Saritas "是总体影响最大的作者,表明该研究人员在预测、前瞻及相关领域的确切贡献和影响力。鉴于 "布莱克曼 "和 "理查森 "都是著名作家,研究他们的贡献的范围和复杂性也很关键,这样有可能发现他们写作中反复出现的主题或模式。地域生产力结果表明,美国、澳大利亚和英国是《预测与展望 J》发表文章最多的三个国家,这可能会鼓励对预测与展望方面的地区差异、合作模式和研究工作的全球分布开展更多研究。包括情景规划、预测、展望和可持续发展在内的热门领域是一致的,表明了持续的研 究兴趣。研究这些主题持续相关性的原因可以揭示学术兴趣随着时间推移的一致性和发展情况。通过深入了解期刊的影响力,它可以帮助编辑和出版商做出有关外联和内容的战略决策。评估组织和作者的生产力有助于机构更有效地分配资源。政策制定者可利用该工具评估研究模式,并有效分配资金。总之,对期刊进行文献计量学研究有助于学术出版决策者在充分知情的情况下做出选择,最大限度地发挥作者、编辑、机构和决策者的选择潜力。 社会影响对 1999 年至 2022 年《前瞻 J》进行文献计量学分析的社会影响是巨大的。这项分析通过有条不紊地查阅期刊论文,突出了过去 24 年间研究趋势、技术发展和社会优先事项的变化。了解期刊所覆盖的学术环境有助于提高公众对重要主题的认识,促进批判性思维。此外,该分析还可以提醒决策者注意《前瞻杂志》上发表的有影响力的研究成果,从而支持循证决策,这可能会对创新、技术和社会发展相关政策的走向产生影响。此外,本文还有助于科学界了解 Foresight J 的价值和影响。
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引用次数: 0
Foresight study about the use of blockchain to prevent employees’ psychological distress: research avenues and insights for HRM practitioners 关于使用区块链预防员工心理困扰的前瞻性研究:研究途径和对人力资源管理从业人员的启示
IF 2 Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-12-12 DOI: 10.1108/fs-02-2022-0009
Salima Hamouche, Zakariya Chabani, Mohamed Dawood Shamout

Purpose

The prevention of mental health issues at work represents a significant challenge for organizations. The transformation of workplaces whose future promises to be virtual or hybrid can make the anticipation and prevention of these health issues more challenging, considering the potential distance that it may create between employees and their employers. The recent health crisis undermined individual mental health but also highlighted the importance of new technologies which greatly paved the way for the future of workplaces. This paper aims to examine these new technologies, specifically the use of blockchain technologies in organizations to predict and prevent mental health issues at work, specifically psychological distress, in times of crisis, and beyond. It addresses the main challenges and opportunities and presents research avenues as well as insights for human resource management (HRM) practitioners.

Design/methodology/approach

This paper is a viewpoint that addresses the use of blockchain technology in the prevention of employees’ mental health at work in times of crisis and beyond. Literature was used to support this viewpoint and highlight the importance of addressing mental health issues at work and preventing their occurrence in the future.

Findings

Blockchain is one of the disruptive new technologies that can be used as a strategic tool for organizations to prevent mental health issues among employees in the workplace in times of crisis, and beyond. It facilitates the collaboration between employees, their organization, healthcare and employee assistance program (EPA) providers, as well as insurance companies. In this context, a specific type of blockchain should be used to support this type of collaboration.

Practical implications

Blockchain can generate both opportunities and challenges for the prevention of mental issues at work. It can transform the future of workplaces and help organizations as well as healthcare and EPA providers to anticipate potential employees’ mental health issues in 2019. Organizations need to address their readiness to implement this new technology and the possible reluctance of their employees to use it. This paper presents insights for managers and HRM practitioners.

Originality/value

The studies that have addressed the use of blockchain in organizations to prevent employees’ mental health issues are sparse. This paper is an attempt to address this gap and examine the challenges as well as the opportunities associated with the use of this disruptive new technology that can significantly reshape the future of workplaces.

目的 预防工作场所的心理健康问题是各组织面临的一项重大挑战。工作场所的未来有望是虚拟的或混合的,考虑到这可能会在员工和雇主之间造成距离,工作场所的转型会使这些健康问题的预测和预防更具挑战性。最近的健康危机损害了个人的心理健康,但也凸显了新技术的重要性,这些新技术为未来的工作场所铺平了道路。本文旨在研究这些新技术,特别是区块链技术在组织中的应用,以预测和预防工作中的心理健康问题,尤其是在危机时期及以后的心理困扰。本文探讨了主要的挑战和机遇,并为人力资源管理(HRM)从业人员提出了研究途径和见解。设计/方法/方法本文从一个视角探讨了在危机时期及以后使用区块链技术预防员工在工作中的心理健康问题。研究结果区块链是颠覆性的新技术之一,可作为组织在危机时期及以后预防员工在工作场所出现心理健康问题的战略工具。它促进了员工、组织、医疗保健和员工援助计划(EPA)提供商以及保险公司之间的合作。在这种情况下,应使用特定类型的区块链来支持这种合作。它可以改变工作场所的未来,帮助组织以及医疗保健和 EPA 提供商在 2019 年预测潜在的员工心理健康问题。各组织需要解决实施这项新技术的准备情况以及员工可能不愿使用这项技术的问题。本文为管理者和人力资源管理从业者提出了见解。原创性/价值有关在组织中使用区块链预防员工心理健康问题的研究很少。本文试图填补这一空白,并探讨使用这一颠覆性新技术所带来的挑战和机遇,该技术可极大地重塑工作场所的未来。
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引用次数: 0
Exploring the benefits of applying indigenous knowledge (IK) into foresight process 探索将本土知识应用于远见过程的好处
IF 2 Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-11-29 DOI: 10.1108/fs-10-2022-0134
Thirawut Phichonsatcha, Nathasit Gerdsri, Duanghathai Pentrakoon, Akkharawit Kanjana-Opas

Purpose

Indigenous knowledge is an essential element for unveiling the evolutionary journey of socio-culture phenomena. One of the key challenges in foresight exercises is to incorporate social-culture issues such as culture, lifestyle and behavior (referred as indigenous knowledge) into the study. However, the statistical trends of those factors tend to be either not available or limited unlike the population or economic related factors. The purpose of this study is to present the use of valuable data from indigenous knowledge to enhance the foresight exercise through the better understanding of social dynamics and changes.

Design/methodology/approach

The fragmented form of indigenous knowledge is analyzed and converted into a structured data format and then interpreted to unveil the evolutionary journey of socio-cultural phenomena. This study applies a scenario development method to visualize the results of foresight by comparing before and after the integration of indigenous knowledge. Finally, an assessment was conducted to reflect the value enhancement resulting from the integration of indigenous knowledge into the foresight process.

Findings

With the proposed approach, the foresight study on the future development of Thai food was demonstrated. The findings of this study show that the use of indigenous knowledge on eating behavior, cooking style and food flavor helps improve the alternative scenarios for the future development of Thai foods.

Practical implications

Indigenous knowledge can be applied to develop plausible scenarios and future images in foresight exercises. However, by nature, indigenous knowledge is not well-structured and, therefore, needs to be analyzed and turned into structured data so that it can be interpreted before integrating into the foresight process.

Originality/value

This study is one of few studies addressing the opportunities for integrating indigenous knowledge into foresight process. Indigenous knowledge can unveil the evolution of socio-cultural changes to improve the results of foresight study, especially the cases where statistical data and trends may not be sufficient to foresee future development.

目的:本土知识是揭示社会文化现象演化历程的重要元素。预见练习的关键挑战之一是将社会文化问题,如文化、生活方式和行为(称为土著知识)纳入研究。然而,与人口或经济有关的因素不同,这些因素的统计趋势往往要么不可得,要么有限。本研究的目的在于透过对社会动态与变迁的更深入了解,提出利用有价值的原住民知识资料,以加强前瞻练习。设计/方法/途径对支离破碎的本土知识进行分析,并将其转化为结构化的数据格式,然后进行解释,揭示社会文化现象的进化历程。本研究运用情境发展方法,透过整合原住民知识前后的比较,将前瞻结果形象化。最后,我们进行了一项评估,以反映将本土知识整合到预测过程中所带来的价值提升。研究结果通过提出的方法,对泰国食品未来发展的前瞻性研究进行了论证。本研究的结果表明,使用有关饮食行为,烹饪风格和食物风味的本土知识有助于改善泰国食品未来发展的替代方案。实际意义土著知识可以应用于发展似是而非的情景和未来的图像在预见练习。然而,从本质上讲,本土知识不是结构良好的,因此需要对其进行分析并将其转化为结构化数据,以便在整合到预测过程之前对其进行解释。原创性/价值本研究是少数探讨将本土知识整合到前瞻性过程的研究之一。土著知识可以揭示社会文化变化的演变,以改善前瞻性研究的结果,特别是在统计数据和趋势可能不足以预测未来发展的情况下。
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引用次数: 0
Building a sustainable future: ideas and perceptions of university staff 建设可持续发展的未来:大学员工的想法和看法
Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-11-14 DOI: 10.1108/fs-12-2022-0170
Tuija Koivunen, Taru Konst, Mervi Friman
Purpose The universities of applied sciences (UASs) in Finland play a significant role in providing skilled professionals with higher education degrees to meet the needs of the labor market and society as a whole. The purpose of this study is to determine what the staff in these universities consider the role of UASs in promoting sustainable development (SD) to be. Design/methodology/approach The qualitative research data were collected from a survey distributed among UAS staff in the spring of 2021. The data consisted of 831 responses to an open-ended question on how UASs could promote SD and a sense of responsibility for it. The method used for the data analysis was theory-led content analysis. Findings Staff at UASs are actively promoting SD in higher education and have many ideas on how to do this, which is encouraging. With further processing of these ideas and support from management, UASs can play a more important role in sustainability work and set an example for how to build a sustainable future. Originality/value The promotion of SD is a timely topic, and examples of SD implementation and good practices can promote discussion of the role of higher education institutions in SD promotion and highlight collective ways to promote it.
芬兰的应用科学大学(UASs)在提供具有高等教育学位的熟练专业人员以满足劳动力市场和整个社会的需求方面发挥着重要作用。本研究的目的是确定这些大学的工作人员认为UASs在促进可持续发展(SD)方面的作用。设计/方法/方法定性研究数据收集自2021年春季在UAS员工中进行的调查。数据包括831个对一个开放式问题的回答,这个问题是关于UASs如何促进可持续发展和对可持续发展的责任感。数据分析采用理论主导的内容分析方法。UASs的工作人员正在积极推动SD在高等教育中的应用,并对如何做到这一点有很多想法,这是令人鼓舞的。通过对这些想法的进一步处理和管理层的支持,UASs可以在可持续发展工作中发挥更重要的作用,并为如何建立可持续发展的未来树立榜样。创新/价值推广可持续发展是一个适时的话题,推行可持续发展的例子和良好做法,可以促进高等教育院校在推广可持续发展方面的角色的讨论,并突出集体推广可持续发展的方法。
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引用次数: 0
Sustainable supply chain performance lesson from Malaysian manufacturing firms 马来西亚制造企业的可持续供应链绩效教训
Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-11-03 DOI: 10.1108/fs-07-2022-0082
Suhaiza Zailani, Muhammad Khalilur Rahman, Asif Hussain Nizamani, Azmin Azliza Aziz, Miraj Ahmed Bhuiyan, Md. Abu Issa Gazi
Purpose This study aims to investigate the impact of sustainable innovation and disruptive innovation on sustainable supply chain performance of manufacturing firms in Malaysia. The study also examined the moderating role of supply chain clockspeed in the relationship between sustainable innovation, disruptive innovation and sustainable supply chain performance. Design/methodology/approach The data were collected from 231 respondents in manufacturing firms in Malaysia. The data were analyzed using the partial least square-based structural equation modelling (PLS-SEM) technique. Findings The findings revealed that sustainable innovation and disruptive innovation had a significant and positive effect on sustainable supply chain performance. Supply chain clockspeed moderated the relationship between sustainable innovation and sustainable supply chain performance. The findings also identified that there was no moderating effect on the relationship between disruptive innovation and sustainable supply chain performance. Research limitations/implications This study merely focuses on sustainable supply chain performance in Malaysian manufacturing firms. Samples from manufacturing firms in Malaysia were used in the current study, and the outcomes may vary for different nations. Practical implications To increase the firm’s commercial success, it is necessary to promote sustainable supply chain practices, including supply chain clockspeed, sustainable innovation and disruptive innovation. Originality/value This study adds to the body of knowledge by explaining the positive influence of sustainable innovation and disruptive innovation on sustainable supply chain performance in Malaysian manufacturing firms while also emphasizing the moderating role of supply chain clockspeed in this relationship. The contribution of this study could enable managers to develop sustainable supply chain performance in the manufacturing sector, based on sustainable innovation, disruptive innovation and supply chain clockspeed.
本研究旨在探讨马来西亚制造业企业可持续创新与颠覆性创新对可持续供应链绩效的影响。研究还考察了供应链时钟速度在可持续创新、颠覆性创新与可持续供应链绩效关系中的调节作用。设计/方法/方法数据收集自马来西亚制造企业的231名受访者。采用基于偏最小二乘的结构方程建模(PLS-SEM)技术对数据进行分析。研究发现,可持续创新和颠覆性创新对可持续供应链绩效有显著的正向影响。供应链时钟速度对可持续创新与可持续供应链绩效之间的关系有调节作用。研究结果还发现,破坏性创新与可持续供应链绩效之间的关系不存在调节效应。本研究仅关注马来西亚制造企业的可持续供应链绩效。目前的研究使用了马来西亚制造公司的样本,不同国家的结果可能会有所不同。为了提高企业的商业成功,有必要促进可持续供应链实践,包括供应链时钟速度,可持续创新和破坏性创新。本研究通过解释可持续创新和破坏性创新对马来西亚制造企业可持续供应链绩效的积极影响,同时也强调供应链时钟速度在这种关系中的调节作用,从而增加了知识体系。本研究的贡献可以帮助管理者基于可持续创新、破坏性创新和供应链时钟速度来发展制造业的可持续供应链绩效。
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引用次数: 0
New demands by hotel customers post COVID-19 era 新冠肺炎时代酒店客户的新需求
Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-10-16 DOI: 10.1108/fs-05-2023-0082
Nabil Hasan Saleh Al-Kumaim, Marya Samer, Siti Hasnah Hassan, Muhammad Salman Shabbir, Fathey Mohammed, Samer Al-Shami
Purpose The purpose of this study is to understand the situation of hotels and tourism industry in Malaysia during and in post Covid-19 and to mitigate indirect damage caused by COVID-19 to the hotel business and tourism industry by examining the factors that have an influence on hotel’s customer satisfaction rating and revisit intention through an integration of service quality (SERVQUAL) framework and expectation-confirmation theory (ECT). Design/methodology/approach The SERVQUAL and ECT were considered the underpinning theoretical models but are integrated and extended by including a few additional variables. Data were collected from 458 respondents of travelers and hotel customers in Malaysia and analysed by applying partial least squares structural equation model technique. Findings The empirical results established that significant positive relationships exist between the three newly emerged independent variables (IVs), namely, hygienic practice, greenness of service and digitalization and hotel customer satisfaction towards hotel revisit intention, and only two variables from SERVQUAL, namely, reliability and assurance, have a significant relationship with hotel customer satisfaction towards hotel revisit intention. The results reveal that customer satisfaction has significant direct effect between above-mentioned IVs and customers revisit intention. Research limitations/implications The use of purposeful sampling method in only one country might limit the generalizability of the results. Future research should be planned to duplicate the current study using a sizable sample of participants from multiple countries and include other related factors related to the pandemic phenomena such as safety, hotel location and health value offered. Practical implications Theoretical findings imply that service quality is a dynamic theory that should be examined continuously to achieve sustainable and resilient performance in today’s competitive business environment, as some modifications inevitably occur over time and new factors could be emerged. Regarding practical implications, study findings proved the great significance of assurance, reliability, digitalization, greenness and hygienic practices on customer satisfaction towards intention to revisit to hotel. Therefore, it is critical for hotel management to retain hotel business industry in a way that fits and matches customer’s health protection, meets customer’s newly prompted expectations and needs and ensures resilience during unsettled times. Originality/value This study is unique as the newly emerged variables are included in the research framework, and thus it helps to close the literature gap by introducing an integrated SERVQUAL and ECT theoretical model, which rarely performs in this context and can be replicated or extended with validated scales. This study contributes to enhancing hotel and tourism sustainable service quality performance to achieve myriad economic and health values.
本研究的目的是了解马来西亚酒店和旅游业在Covid-19期间和之后的情况,并通过整合服务质量(SERVQUAL)框架和期望确认理论(ECT),通过检查影响酒店客户满意度评级和重访意愿的因素,减轻Covid-19对酒店业务和旅游业造成的间接损害。设计/方法/方法SERVQUAL和ECT被认为是基础理论模型,但通过包括一些额外的变量来集成和扩展。数据收集自马来西亚458名旅客和酒店客户的受访者,并通过应用偏最小二乘结构方程模型技术进行分析。实证结果发现,新出现的三个自变量(IVs),即卫生实践、服务绿色度和数字化与酒店顾客对酒店重访意愿的满意度存在显著的正相关关系,只有SERVQUAL中的两个变量,即可靠性和保证,与酒店顾客对酒店重访意愿的满意度存在显著的正相关关系。结果表明,顾客满意度在上述IVs与顾客重访意愿之间具有显著的直接影响。研究局限/影响仅在一个国家使用有目的的抽样方法可能会限制结果的普遍性。未来的研究应计划使用来自多个国家的大量参与者样本来重复当前的研究,并包括与大流行现象相关的其他相关因素,如安全、酒店位置和提供的健康价值。理论研究结果表明,服务质量是一个动态的理论,在当今竞争激烈的商业环境中,应该不断检查服务质量,以实现可持续和有弹性的绩效,因为随着时间的推移,一些修改不可避免地会发生,新的因素可能会出现。在实践意义上,研究结果证明了保证、可靠性、数字化、绿色和卫生措施对顾客满意度对酒店重游意愿的重要意义。因此,对于酒店管理来说,以一种适合和匹配客户健康保护的方式保持酒店业务至关重要,满足客户新提出的期望和需求,并确保在不稳定时期的弹性。原创性/价值本研究的独特之处在于新出现的变量被纳入研究框架,因此它有助于通过引入集成的SERVQUAL和ECT理论模型来缩小文献空白,该模型很少在此背景下发挥作用,并且可以通过验证的量表进行复制或扩展。本研究有助于提升酒店和旅游业的可持续服务品质绩效,以实现无数的经济和健康价值。
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引用次数: 0
Identifying emerging trends and hot topics through intelligent data mining: the case of clinical psychology and psychotherapy 通过智能数据挖掘识别新兴趋势和热点话题:临床心理学和心理治疗的案例
Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-10-03 DOI: 10.1108/fs-02-2023-0026
Anna Sokolova, Polina Lobanova, Ilya Kuzminov
Purpose The purpose of the paper is to present an integrated methodology for identifying trends in a particular subject area based on a combination of advanced text mining and expert methods. The authors aim to test it in an area of clinical psychology and psychotherapy in 2010–2019. Design/methodology/approach The authors demonstrate the way of applying text-mining and the Word2Vec model to identify hot topics (HT) and emerging trends (ET) in clinical psychology and psychotherapy. The analysis of 11.3 million scientific publications in the Microsoft Academic Graph database revealed the most rapidly growing clinical psychology and psychotherapy terms – those with the largest increase in the number of publications reflecting real or potential trends. Findings The proposed approach allows one to identify HT and ET for the six thematic clusters related to mental disorders, symptoms, pharmacology, psychotherapy, treatment techniques and important psychological skills. Practical implications The developed methodology allows one to see the broad picture of the most dynamic research areas in the field of clinical psychology and psychotherapy in 2010–2019. For clinicians, who are often overwhelmed by practical work, this map of the current research can help identify the areas worthy of further attention to improve the effectiveness of their clinical work. This methodology might be applied for the identification of trends in any other subject area by taking into account its specificity. Originality/value The paper demonstrates the value of the advanced text-mining approach for understanding trends in a subject area. To the best of the authors’ knowledge, for the first time, text-mining and the Word2Vec model have been applied to identifying trends in the field of clinical psychology and psychotherapy.
本文的目的是提出一种基于高级文本挖掘和专家方法相结合的综合方法,用于识别特定主题领域的趋势。作者的目标是在2010-2019年在临床心理学和心理治疗领域进行测试。设计/方法/方法作者展示了如何应用文本挖掘和Word2Vec模型来识别临床心理学和心理治疗中的热点话题(HT)和新兴趋势(ET)。对微软学术图谱数据库中1130万份科学出版物的分析显示,临床心理学和心理治疗术语增长最快,这些术语的出版物数量增长最快,反映了现实或潜在的趋势。所提出的方法允许人们识别与精神障碍、症状、药理学、心理治疗、治疗技术和重要心理技能相关的六个专题集群的HT和ET。开发的方法使人们能够看到2010-2019年临床心理学和心理治疗领域最具活力的研究领域的广阔图景。对于经常被实际工作淹没的临床医生来说,这张当前研究的地图可以帮助确定值得进一步关注的领域,以提高他们临床工作的有效性。考虑到任何其他主题领域的特殊性,这种方法可用于确定其趋势。原创性/价值本文展示了高级文本挖掘方法在理解主题领域趋势方面的价值。据作者所知,文本挖掘和Word2Vec模型首次被应用于临床心理学和心理治疗领域的趋势识别。
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引用次数: 0
Linking technology readiness and customer engagement: an AI-enabled voice assistants investigation 将技术准备和客户参与联系起来:人工智能语音助手调查
IF 2 Q3 REGIONAL & URBAN PLANNING Pub Date : 2023-09-12 DOI: 10.1108/fs-10-2021-0195
Tejas R. Shah, Pradeep Kautish, Sandeep Walia
PurposeThis paper aims to establish and empirically investigate a research model examining the effect of four dimensions of the technology readiness index – optimism, innovativeness, discomfort and insecurity – on customer engagement that further influences purchase intention in the context of online shopping through artificial intelligence voice assistants (AI VAs).Design/methodology/approachData were collected in India from 429 customers in a self-administered online survey. Data analysis uses the structural equation modelling technique.FindingsTechnology readiness dimensions, e.g. optimism, innovativeness, discomfort and insecurity, are critical factors driving customer engagement. Customer engagement further results in purchase intention in online shopping through AI VAs.Research limitations/implicationsThis study adds to the literature by understanding how customers’ technology readiness levels drive engagement and purchase intention. However, this study includes customer engagement as a unidimensional construct. Further research can consist of customer engagement as a multidimensional construct.Practical implicationsThe findings offer guidelines for e-retailers to enhance customer engagement that matches their personality traits, thereby strengthening their purchase intention through AI VAs.Originality/valueThe research contributes to the literature by empirically investigating a research model, revealing optimism, innovativeness, discomfort and insecurity as crucial parameters for customer engagement and purchase intention.
目的本文旨在建立并实证研究一个研究模型,考察技术准备指数的四个维度——乐观、创新、不适和不安全——对客户参与度的影响,并通过人工智能语音助手(AI VA)在网上购物的背景下进一步影响购买意愿。设计/方法/方法在一项自行管理的在线调查中,从印度429名客户那里收集了数据。数据分析使用结构方程建模技术。发现技术准备维度,如乐观、创新、不适和不安全,是推动客户参与的关键因素。客户参与度通过AI VA进一步导致在线购物中的购买意愿。研究局限性/含义本研究通过了解客户的技术准备水平如何推动参与度和购买意愿,为文献增添了内容。然而,这项研究将客户参与作为一个一维结构。进一步的研究可以将客户参与作为一个多维结构。实际含义研究结果为电子零售商提供了指导,以提高与其个性特征相匹配的客户参与度,从而通过AI VA增强他们的购买意愿。独创性/价值该研究通过对研究模型进行实证调查,揭示了乐观、创新、不适和不安全感是客户参与度和购买意愿的关键参数,从而为文献做出了贡献。
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引用次数: 0
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