Pub Date : 2022-09-19DOI: 10.1080/01608061.2022.2087822
L. Braksick, Julie M. Smith
ABSTRACT One of the greatest challenges in business consulting is to help clients quickly grasp how the products and services you offer will improve their organizations. As businesswomen whose adult lives have been spent implementing behavioral solutions in large companies and complex organizations, we have amassed experience and advice for those who seek to help others achieve sustainable improvements through behaviorally based solutions. It starts with getting them to understand and believe in what you are proposing. This paper outlines advice and strategies gained over three decades of marketing and implementing behavioral solutions in large organizations.
{"title":"Marketing and Consulting in Organizational Behavior Management","authors":"L. Braksick, Julie M. Smith","doi":"10.1080/01608061.2022.2087822","DOIUrl":"https://doi.org/10.1080/01608061.2022.2087822","url":null,"abstract":"ABSTRACT One of the greatest challenges in business consulting is to help clients quickly grasp how the products and services you offer will improve their organizations. As businesswomen whose adult lives have been spent implementing behavioral solutions in large companies and complex organizations, we have amassed experience and advice for those who seek to help others achieve sustainable improvements through behaviorally based solutions. It starts with getting them to understand and believe in what you are proposing. This paper outlines advice and strategies gained over three decades of marketing and implementing behavioral solutions in large organizations.","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"43 1","pages":"137 - 161"},"PeriodicalIF":2.1,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44858323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-17DOI: 10.1080/01608061.2022.2113588
David T. Goomas
ABSTRACT This research report examined the use of a voice-directed warehouse management system (WMS) to increase worker performance in a large industrial setting. Order selectors in distribution centers that use voice-directed systems (listening to instructions via a headset and speaking into a microphone and receiving immediate audio feedback) were tracked for units per hour performance of products selected for store orders. The voice-directed application was enhanced with a personal performance productivity prompt so that each order selector now heard their units per hour performance after each completed store order assignment. Upon activation of the newly developed personal performance productivity prompt, selector performance increased to match and exceed the labor standards established for three warehouse zones (accessories, batteries, and tires). This is an example in which an Organizational Behavior Management (OBM) professional can play a vital role in helping large industrial settings adapt to new technologies for the workforce, in this case, for increased performance.
{"title":"Increasing Warehouse Worker Performance Using Voice Technology that Provided Immediate Feedback: Personal Performance Productivity Prompt","authors":"David T. Goomas","doi":"10.1080/01608061.2022.2113588","DOIUrl":"https://doi.org/10.1080/01608061.2022.2113588","url":null,"abstract":"ABSTRACT This research report examined the use of a voice-directed warehouse management system (WMS) to increase worker performance in a large industrial setting. Order selectors in distribution centers that use voice-directed systems (listening to instructions via a headset and speaking into a microphone and receiving immediate audio feedback) were tracked for units per hour performance of products selected for store orders. The voice-directed application was enhanced with a personal performance productivity prompt so that each order selector now heard their units per hour performance after each completed store order assignment. Upon activation of the newly developed personal performance productivity prompt, selector performance increased to match and exceed the labor standards established for three warehouse zones (accessories, batteries, and tires). This is an example in which an Organizational Behavior Management (OBM) professional can play a vital role in helping large industrial settings adapt to new technologies for the workforce, in this case, for increased performance.","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"43 1","pages":"246 - 255"},"PeriodicalIF":2.1,"publicationDate":"2022-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46775823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-08DOI: 10.1080/01608061.2022.2108536
T. Ludwig, Matthew M. Laske
ABSTRACT Behavioral safety is one of the most mature and efficacious applications of organizational behavior management in industrial workplaces. Built on the foundation of behavior analysis, behavioral safety attempts to prevent harm and reduce human suffering by targeting risk and intervening upon environmental factors related to safe behaviors. The current paper will (a) review the core components of a behavioral safety process, (b) highlight the extension of modern OBM methodologies (e.g., behavioral systems analysis) in behavioral safety, and (c) review best practices from world-class behavioral safety programs accredited by the Cambridge Center for Behavioral Studies (CCBS).
{"title":"Behavioral Safety: An Efficacious Application of Applied Behavior Analysis to Reduce Human Suffering","authors":"T. Ludwig, Matthew M. Laske","doi":"10.1080/01608061.2022.2108536","DOIUrl":"https://doi.org/10.1080/01608061.2022.2108536","url":null,"abstract":"ABSTRACT Behavioral safety is one of the most mature and efficacious applications of organizational behavior management in industrial workplaces. Built on the foundation of behavior analysis, behavioral safety attempts to prevent harm and reduce human suffering by targeting risk and intervening upon environmental factors related to safe behaviors. The current paper will (a) review the core components of a behavioral safety process, (b) highlight the extension of modern OBM methodologies (e.g., behavioral systems analysis) in behavioral safety, and (c) review best practices from world-class behavioral safety programs accredited by the Cambridge Center for Behavioral Studies (CCBS).","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"43 1","pages":"190 - 220"},"PeriodicalIF":2.1,"publicationDate":"2022-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47909920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-04DOI: 10.1080/01608061.2022.2108537
David A. Wilder, Daniel Cymbal
ABSTRACT Organizational behavior management (OBM) is the application of behavioral principles to individuals and groups working in business, industry, government, and human service settings. In this paper, we describe OBM methodology in research and practice, highlighting pinpointing, measurement of performance, procedural integrity, and maintenance. We conclude by noting some limitations of contemporary OBM methodology and by suggesting some topics for future research.
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Pub Date : 2022-07-20DOI: 10.1080/01608061.2022.2100587
David A. Wilder
Published in Journal of Organizational Behavior Management (Vol. 42, No. 3, 2022)
发表于《组织行为管理》(Vol. 42, No. 3, 2022)
{"title":"Volume 42 Issue 3 of the Journal of Organizational Behavior Management","authors":"David A. Wilder","doi":"10.1080/01608061.2022.2100587","DOIUrl":"https://doi.org/10.1080/01608061.2022.2100587","url":null,"abstract":"Published in Journal of Organizational Behavior Management (Vol. 42, No. 3, 2022)","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"1 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2022-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138534305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-12DOI: 10.1080/01608061.2022.2099504
Douglas A. Johnson, R. Ferguson
ABSTRACT Understanding the distinction between organizational behavior management and similar performance improvement initiatives requires an understanding of the field’s conceptual system. The components of the field’s conceptual system are the individual concepts and principles that compose our terminology. To introduce novices to an understanding of the field, this paper seeks to review various basic terms and highlight how they may help us explain behavior within organizational contexts. Furthermore, the paper also features several considerations and nuances important to bear in mind when applying terminology to actual cases.
{"title":"On Terms within Organizational Behavior Management","authors":"Douglas A. Johnson, R. Ferguson","doi":"10.1080/01608061.2022.2099504","DOIUrl":"https://doi.org/10.1080/01608061.2022.2099504","url":null,"abstract":"ABSTRACT Understanding the distinction between organizational behavior management and similar performance improvement initiatives requires an understanding of the field’s conceptual system. The components of the field’s conceptual system are the individual concepts and principles that compose our terminology. To introduce novices to an understanding of the field, this paper seeks to review various basic terms and highlight how they may help us explain behavior within organizational contexts. Furthermore, the paper also features several considerations and nuances important to bear in mind when applying terminology to actual cases.","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"43 1","pages":"162 - 188"},"PeriodicalIF":2.1,"publicationDate":"2022-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42651761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-16DOI: 10.1080/01608061.2022.2072028
David A. Wilder
{"title":"Volume 42 Issue 3 of the Journal of Organizational Behavior Management","authors":"David A. Wilder","doi":"10.1080/01608061.2022.2072028","DOIUrl":"https://doi.org/10.1080/01608061.2022.2072028","url":null,"abstract":"","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"42 1","pages":"201 - 202"},"PeriodicalIF":2.1,"publicationDate":"2022-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42565924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-16DOI: 10.1080/01608061.2022.2089436
Douglas A. Johnson, C. M. Johnson, P. Dave
ABSTRACT Feedback surrounds our personal and professional worlds, informing us about what worked and what did not. Within workplace settings, it is important to understand how feedback operates in order to deliberately and carefully craft performance information that, when delivered, generates desirable organizational outcomes. The current paper examines the many potential functions of feedback, including details on how such functions might be established. Behavioral investigations into how to best structure and deliver feedback are detailed, along with considerations of factors that may impact the reception of feedback. Finally, using the current literature as a blueprint, several possible research directions are suggested that would fit well within a behavior analytic perspective.
{"title":"Performance Feedback in Organizations: Understanding the Functions, Forms, and Important Features","authors":"Douglas A. Johnson, C. M. Johnson, P. Dave","doi":"10.1080/01608061.2022.2089436","DOIUrl":"https://doi.org/10.1080/01608061.2022.2089436","url":null,"abstract":"ABSTRACT Feedback surrounds our personal and professional worlds, informing us about what worked and what did not. Within workplace settings, it is important to understand how feedback operates in order to deliberately and carefully craft performance information that, when delivered, generates desirable organizational outcomes. The current paper examines the many potential functions of feedback, including details on how such functions might be established. Behavioral investigations into how to best structure and deliver feedback are detailed, along with considerations of factors that may impact the reception of feedback. Finally, using the current literature as a blueprint, several possible research directions are suggested that would fit well within a behavior analytic perspective.","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"43 1","pages":"64 - 89"},"PeriodicalIF":2.1,"publicationDate":"2022-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45624360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-03DOI: 10.1080/01608061.2022.2084207
Steven J. Anbro, Ramona Houmanfar, Julie Thomas, Kim Baxter, F. Harris, Laura Crosswell
ABSTRACT Human error in medicine – medical error – has been identified as the third leading cause of death within the United States. Analyses of deaths attributable to medical error conclude that faulty communication plays a central role in medical error. Patient handoffs, the transfer of patient care from one medical professional to another, are frequently occurring behavioral events in healthcare settings where communication accuracy is vital. The medical industry looks to lessons learned from other highly technical, risk-inherent industries such as aviation; they have created a training package called TeamSTEPPS® to address medical error. Among such initiatives, a fundamental challenge is the objective measurement of specific, critical skills. Behavior science offers a robust history of objective behavioral measurement and assessment, and virtual reality (VR) provides a measurement-rich platform for assessing behavior in simulations. The replacement of in-person (Direct) simulations with VR lacks validation research. The present study evaluated the validity of using VR simulations in healthcare education to measure and assess critical skills identified by the TeamSTEPPS® framework for healthcare professionals during simulated patient handoffs.
{"title":"Behavioral Assessment in Virtual Reality: An Evaluation of Multi-User Simulations in Healthcare Education","authors":"Steven J. Anbro, Ramona Houmanfar, Julie Thomas, Kim Baxter, F. Harris, Laura Crosswell","doi":"10.1080/01608061.2022.2084207","DOIUrl":"https://doi.org/10.1080/01608061.2022.2084207","url":null,"abstract":"ABSTRACT Human error in medicine – medical error – has been identified as the third leading cause of death within the United States. Analyses of deaths attributable to medical error conclude that faulty communication plays a central role in medical error. Patient handoffs, the transfer of patient care from one medical professional to another, are frequently occurring behavioral events in healthcare settings where communication accuracy is vital. The medical industry looks to lessons learned from other highly technical, risk-inherent industries such as aviation; they have created a training package called TeamSTEPPS® to address medical error. Among such initiatives, a fundamental challenge is the objective measurement of specific, critical skills. Behavior science offers a robust history of objective behavioral measurement and assessment, and virtual reality (VR) provides a measurement-rich platform for assessing behavior in simulations. The replacement of in-person (Direct) simulations with VR lacks validation research. The present study evaluated the validity of using VR simulations in healthcare education to measure and assess critical skills identified by the TeamSTEPPS® framework for healthcare professionals during simulated patient handoffs.","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"43 1","pages":"92 - 136"},"PeriodicalIF":2.1,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42746917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-29DOI: 10.1080/01608061.2022.2082624
Jessica A. Nastasi, Alyssa Crowe, Nicole E. Gravina
ABSTRACT Data on participant demographics (e.g., gender, race/ethnicity, socioeconomic status) can be used to evaluate the existence of disparities and other correlations between the impact of an intervention and people’s intersecting identities (e.g., race, ethnicity, gender) yet these data are seldom reported in behavior-analytic studies. To date, no review has been conducted evaluating the reporting of demographic variables within the subfield of organizational behavior management (OBM). OBM interventions often involve multiple participants across levels of an organization, posing unique considerations for reporting demographic variables and potentially identifiable information in accordance with an organization’s preference for disclosure and human resource policies. Interventions in industrial/organizational psychology may encounter similar barriers to reporting demographic variables. Therefore, we reviewed articles published in the Journal of Organizational Behavior Management (JOBM) and the Journal of Applied Psychology (JAP) from 2015 to 2021 to evaluate current trends in the reporting of demographic variables. Studies that included participants and presented data (i.e., both applied and laboratory research; N = 205) were included for review and were coded based on the setting, method, and reported demographic variables. Results indicated that age and gender/sex were reported in about half of studies in JOBM and most studies in JAP, but race, socioeconomic status, and first language were rarely reported across journals. Considerations for reporting demographic variables in OBM and the utility of those data are discussed.
{"title":"Reporting Demographic Variables in JOBM and JAP: A Comparison and Call to Action","authors":"Jessica A. Nastasi, Alyssa Crowe, Nicole E. Gravina","doi":"10.1080/01608061.2022.2082624","DOIUrl":"https://doi.org/10.1080/01608061.2022.2082624","url":null,"abstract":"ABSTRACT Data on participant demographics (e.g., gender, race/ethnicity, socioeconomic status) can be used to evaluate the existence of disparities and other correlations between the impact of an intervention and people’s intersecting identities (e.g., race, ethnicity, gender) yet these data are seldom reported in behavior-analytic studies. To date, no review has been conducted evaluating the reporting of demographic variables within the subfield of organizational behavior management (OBM). OBM interventions often involve multiple participants across levels of an organization, posing unique considerations for reporting demographic variables and potentially identifiable information in accordance with an organization’s preference for disclosure and human resource policies. Interventions in industrial/organizational psychology may encounter similar barriers to reporting demographic variables. Therefore, we reviewed articles published in the Journal of Organizational Behavior Management (JOBM) and the Journal of Applied Psychology (JAP) from 2015 to 2021 to evaluate current trends in the reporting of demographic variables. Studies that included participants and presented data (i.e., both applied and laboratory research; N = 205) were included for review and were coded based on the setting, method, and reported demographic variables. Results indicated that age and gender/sex were reported in about half of studies in JOBM and most studies in JAP, but race, socioeconomic status, and first language were rarely reported across journals. Considerations for reporting demographic variables in OBM and the utility of those data are discussed.","PeriodicalId":51667,"journal":{"name":"Journal of Organizational Behavior Management","volume":"43 1","pages":"50 - 63"},"PeriodicalIF":2.1,"publicationDate":"2022-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43557971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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