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A comparison of the feedback sandwich, constructive-positive feedback, and within session feedback for training preference assessment implementation 培训偏好评估实施中反馈三明治、建设性积极反馈和会话内反馈的比较
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2021-01-02 DOI: 10.1080/01608061.2020.1862019
Summer Bottini, J. Gillis
ABSTRACT Feedback is an important and effective tool for changing employee behavior. While feedback is generally considered effective, characteristics of its delivery can impact the degree to which it changes behavior. One characteristic that has received increased attention is sequence of positive and constructive comments. While the feedback sandwich (positive – constructive – positive) is commonly used, this sequence has come under recent criticism. The present study compares two sequences of post-session feedback (sandwich, constructive-positive) and a within-session feedback control while training participants to implement a simple behavioral assessment. Within-session feedback produced the highest implementation fidelity during the initial role play, but there were no significant differences by the third and final role-play. There was also no difference in training satisfaction or feedback satisfaction across conditions. Taken together, these findings suggest that sequence of positive and constructive comments may not significantly alter the effectiveness of feedback in the context of training a new skill in an analog setting when multiple practice sessions are utilized.
反馈是改变员工行为的重要而有效的工具。虽然反馈通常被认为是有效的,但其传递的特征会影响其改变行为的程度。受到越来越多注意的一个特点是一系列积极和建设性的评论。虽然反馈三明治(积极-建设性-积极)是常用的,但这个序列最近受到了批评。本研究在训练参与者实施简单的行为评估时,比较了两种会话后反馈(三明治,建设性积极)和会话内反馈控制。在最初的角色扮演中,会话内反馈产生了最高的执行保真度,但在第三次和最后一次角色扮演中没有显著差异。培训满意度和反馈满意度在不同条件下也没有差异。综上所述,这些发现表明,在模拟环境中训练新技能时,当使用多个练习环节时,积极和建设性的评论序列可能不会显著改变反馈的有效性。
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引用次数: 3
An introduction to volume 41 of the journal of organizational behavior management 组织行为管理杂志第41卷的介绍
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2021-01-02 DOI: 10.1080/01608061.2021.1910921
David A. Wilder
Volume 41, issue 1 of the Journal of Organizational Behavior Management (JOBM) provides something for everyone. As part of our ongoing special series of manuscripts which will also be featured as chapters in the upcoming text Handbook of Organizational Performance: Foundations and Advances, Starling describes how organizational behavior management (OBM) can contribute to education. OBM has something to offer all levels of education, from pre-school to graduate school. This paper nicely describes these contributions. This issue also includes a number of empirical studies examining a wide variety of topics. Nastasi et al. highlight a relatively neglected area of research within OBM: the collection of data on social validity. Specifically, Nastasi et al. provide an analysis of procedural acceptability trends in JOBM. This paper reminds us of the importance of taking our participant’s and client’s perspective into account when designing and implementing individual and organizational assessment and intervention procedures. Our society is becoming more and more dependent on technology. Mailey et al. highlight this by describing the use of computer-based instruction to teach staff members to implement behavioral skills training (BST) in a human service setting. Kingsdorf et al. add to our knowledge on teaching others to implement BST, this time in Europe. Finally, Bottini et al. compare various methods of feedback to train participants to perform a straightforward task. Specifically, the authors compared different sequences of positive and constructive comments delivered to performers. One of these sequences consisted of what is commonly referred to as the feedback sandwich (i.e., a positive-constructive-positive sequence). It is nice to see OBMers tackle this commonly used form of feedback. Check out the results of this study – they are interesting! Please send me any suggestions and feedback you may have regarding journal policies and practices. Electronic messages should be sent to dawilder@fit.edu. Happy reading!
《组织行为管理杂志》(JOBM)第41卷第1期为每个人提供了一些东西。作为我们正在进行的特别系列手稿的一部分,也将作为即将出版的《组织绩效手册:基础与进步》的章节,Starling描述了组织行为管理(OBM)如何对教育做出贡献。OBM提供从学前教育到研究生教育的所有层次的教育。本文很好地描述了这些贡献。这一期还包括一些实证研究,考察了各种各样的主题。Nastasi等人强调了OBM中一个相对被忽视的研究领域:社会效度数据的收集。具体来说,Nastasi等人对JOBM的程序可接受性趋势进行了分析。本文提醒我们,在设计和实施个人和组织的评估和干预程序时,考虑参与者和客户的观点是很重要的。我们的社会越来越依赖科技。Mailey等人通过描述在人性化服务环境中使用计算机为基础的教学来教授员工实施行为技能培训(BST)来强调这一点。Kingsdorf等人在教导他人实施BST方面增加了我们的知识,这次是在欧洲。最后,Bottini等人比较了各种反馈方法来训练参与者执行一项简单的任务。具体来说,作者比较了向表演者提供积极和建设性评论的不同顺序。其中一个序列由通常所说的反馈三明治(即积极-建设性-积极序列)组成。很高兴看到OBMers处理这种常用的反馈形式。看看这项研究的结果——它们很有趣!请给我任何关于期刊政策和实践的建议和反馈。电子信息应发送至dawilder@fit.edu。阅读的快乐!
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引用次数: 0
Using Adaptive Computer-based Instruction to Teach Staff to Implement a Social Skills Intervention. 使用自适应计算机教学来教员工实施社会技能干预。
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2021-01-01 Epub Date: 2020-06-22 DOI: 10.1080/01608061.2020.1776807
Caitlin Mailey, Jessica Day-Watkins, Ashley A Pallathra, David A Eckerman, Edward S Brodkin, James E Connell

This study evaluated the effectiveness of an adaptive, computer-based staff training software program called Train-to-Code (TTC) to teach the administration of a social skills intervention. The software program actively trained participants to identify whether video models illustrated each step of the procedure effectively or ineffectively. Multiple exemplars of each step of the social skills task analysis were represented. Most-to-least prompting as well as feedback and error correction were embedded into the software program and prompts were faded through seven levels as the participant reached criterion accuracy. A multiple-probe across participants design was used to evaluate the effectiveness of this program by comparing pre- and post-training in vivo probes conducted with a confederate learner. All participant scores increased from pre-training to post-training, indicating that Train-to-Code was effective at teaching administration of the social skills intervention. These results have implications for training staff in applied community settings. Due to Train-to-Code's ability to be internet-based and to measure actual viewing performance, it has the potential for "distance training" deliveries.

这项研究评估了一种适应性的、基于计算机的员工培训软件程序的有效性,该程序被称为“从训练到编码”(TTC),用于教授社交技能干预的管理。软件程序积极训练参与者识别视频模型是否有效或无效地说明了程序的每个步骤。社会技能任务分析的每一步都有多个例子。最多到最少的提示以及反馈和错误纠正被嵌入到软件程序中,当参与者达到标准准确性时,提示会通过七个级别逐渐消失。通过比较训练前和训练后的体内探针与同盟学习者进行的多探针设计来评估该计划的有效性。从训练前到训练后,所有参与者的得分都有所增加,表明“从训练到编程”在社会技能干预的教学管理方面是有效的。这些结果对在应用社区环境中培训工作人员具有影响。由于“编程训练”能够基于互联网并测量实际观看表现,因此它具有“远程培训”交付的潜力。
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引用次数: 4
Has OBM Found Its Heart? An Assessment of Procedural Acceptability Trends in the Journal of Organizational Behavior Management 奥巴马找到自己的心脏了吗?程序可接受性趋势的评估,组织行为管理杂志
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2020-12-23 DOI: 10.1080/01608061.2020.1853000
Jessica A. Nastasi, Davis E Simmons, Nicole E. Gravina
ABSTRACT Procedural acceptability measures can be used to inform and improve the long-term viability of interventions in Organizational Behavior Management (OBM). However, little is known regarding the use of procedural acceptability assessments across studies employing OBM methodology. In the present review, we evaluated the use of procedural acceptability measures across all articles in the Journal of Organizational Behavior Management (JOBM) for the first decade (1977–1986) and the most recent decade (2010 to 2019). We coded each article for industry, organizational performance problem type, participant type and reported use of procedural acceptability measures. Formal procedural acceptability measures were reported in 20% of articles included from the first decade and 35% of articles included from the most recent decade of JOBM. The use of procedural acceptability measures appears to be on an increasing trend, but the frequency of reported use of acceptability measures differed across industries. Furthermore, most articles included limited information on how acceptability was assessed. Unique considerations for the use of procedural acceptability measures in OBM and recommendations are discussed.
程序可接受性措施可用于告知和提高组织行为管理(OBM)干预措施的长期可行性。然而,关于在采用OBM方法的研究中使用程序性可接受性评估,人们知之甚少。在本综述中,我们评估了《组织行为管理杂志》(JOBM)第一个十年(1977-1986)和最近十年(2010 - 2019)中所有文章中程序可接受性度量的使用情况。我们根据行业、组织绩效问题类型、参与者类型和报告使用程序可接受性措施对每篇文章进行编码。正式的程序可接受性措施在第一个十年的文章中占20%,在最近十年的文章中占35%。程序可接受性措施的使用似乎呈增加趋势,但报告使用可接受性措施的频率因行业而异。此外,大多数条款包括关于如何评估可接受性的有限信息。讨论了在OBM中使用程序可接受性措施的独特考虑因素和建议。
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引用次数: 3
Opening the Educational Leadership Door: Promoting the Collaboration of OBM and Education 打开教育领导之门:促进OBM与教育的合作
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2020-11-11 DOI: 10.1080/01608061.2020.1837709
Natalie R. Starling, Carly Vissicchio, Katharine Grottke
ABSTRACT What is the future of the relationship between Organizational Behavior Management (OBM) and education? This article presents a discussion of some current issues in education as opportunities for the integration of OBM frameworks and practices. Opportunities are examined in the context of systems-level supports and leadership in education. We hypothesize that an integration of OBM principles and applications has the potential to help educators address multiple critical issues in the field of education, specifically: (a) educator needs at the individual-level, such as educator burnout, engagement, and performance; (b) implementation fidelity of system-wide initiatives and evidence-based interventions; and (c) educator needs at the leadership-level, particularly the training of educational leaders. Recommendations for how OBM researchers and practitioners can expand engagement with educational settings are explored. Given the impact of organizational leadership, we emphasize the future collaboration between OBM and educational leadership, specifically the inclusion of OBM principles and applications in pre-professional curricula and professional continuing education training.
组织行为管理(OBM)与教育关系的未来是什么?本文讨论了当前教育中的一些问题,作为整合OBM框架和实践的机会。在教育的系统级支持和领导的背景下审查机会。我们假设,OBM原则和应用的整合有可能帮助教育工作者解决教育领域的多个关键问题,特别是:(a)教育工作者在个人层面的需求,如教育工作者的倦怠、参与和表现;(b) 全系统举措和循证干预措施的执行忠诚度;以及(c)教育工作者在领导层的需要,特别是对教育领导者的培训。探讨了OBM研究人员和从业者如何扩大与教育环境的接触的建议。鉴于组织领导力的影响,我们强调OBM与教育领导力之间的未来合作,特别是将OBM原则和应用纳入专业前课程和专业继续教育培训。
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引用次数: 2
Using Prompts and Feedback to Reduce Illegal Parking in a University Parking Lot 利用提示和反馈减少高校停车场违章停车
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2020-10-01 DOI: 10.1080/01608061.2020.1823931
M. Clayton, Teresa Tran, Kelcee Rowlett
ABSTRACT University parking can be expensive and frustrating for students and faculty due to the limited number of parking spaces on campus and the distance from most parking lots to the campus buildings. Most commonly, parking citations are assigned to illegally parked vehicles. This may decrease illegal parking but increases student/faculty frustration. The current study, incorporating a reversal design, distributed performance feedback to illegally parked vehicles in a university parking lot. The feedback informed drivers of failure to park in a legal parking spot and informed them of where to park legally in the future. Over the course of four semesters, feedback was shown to be an effective complement to parking citations. While parking citations may have reduced illegal parking somewhat, the addition of performance feedback increased the effectiveness of citations and led to fewer illegally parked vehicles overall.
摘要:由于校园内停车位数量有限,而且大多数停车场与校园建筑相距甚远,大学停车对学生和教职员工来说既昂贵又令人沮丧。最常见的情况是,停车传票被分配给非法停车的车辆。这可能会减少非法停车,但会增加学生/教师的挫败感。目前的研究采用了逆向设计,将性能反馈分配给大学停车场内非法停车的车辆。反馈告知驾驶员未在合法停车位停车,并告知他们未来在哪里合法停车。在四个学期的过程中,反馈被证明是对停车引文的有效补充。虽然停车传票可能在一定程度上减少了非法停车,但绩效反馈的增加增加了传票的有效性,并导致非法停车的车辆总体减少。
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引用次数: 0
A Quantitative Review of Performance Feedback in Organizational Settings (1998-2018) 组织环境中绩效反馈的定量评价(1998-2018)
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2020-10-01 DOI: 10.1080/01608061.2020.1823300
Andressa A. Sleiman, S. Sigurjonsdottir, A. Elnes, Nicholas A. Gage, Nicole E. Gravina
ABSTRACT Researchers have extensively studied performance feedback in the past 40 years. In organizational behavior management (OBM), feedback is a popular intervention component that can effectively increase and maintain performance across settings and target behaviors. The purpose of this meta-analysis is to update and extend the previous feedback literature reviews. This meta-analysis includes 96 applied performance feedback applications from 71 articles published in four journals between 1998–2018. We coded each feedback application for application characteristics, feedback characteristics, and rigor of methodology. We evaluated each application’s effectiveness by visual inspection and by calculated effect sizes. We conducted a meta-analysis for feedback overall and per feedback characteristics for all applications and for applications that used rigorous methodology by adhering to the What Works Clearinghouse (WWC) standards. The meta-analysis results showed that feedback is an effective intervention, consistently producing large and very large effect sizes. Some feedback characteristics produced larger effect sizes more reliably.
摘要在过去的40年里,研究人员对绩效反馈进行了广泛的研究。在组织行为管理(OBM)中,反馈是一种流行的干预成分,可以有效地提高和保持跨环境和目标行为的绩效。本荟萃分析的目的是更新和扩展先前的反馈文献综述。该荟萃分析包括1998年至2018年间发表在四种期刊上的71篇文章中的96篇应用绩效反馈应用。我们根据应用程序特性、反馈特性和方法的严格性对每个反馈应用程序进行了编码。我们通过视觉检查和计算效果大小来评估每个应用程序的有效性。我们对所有应用程序以及通过遵守What Works Clearinghouse(WWC)标准使用严格方法的应用程序的总体反馈和每次反馈特征进行了荟萃分析。荟萃分析结果表明,反馈是一种有效的干预措施,始终产生巨大和非常大的影响。一些反馈特性更可靠地产生更大的效果大小。
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引用次数: 40
A Special Section of the Journal of Organizational Behavior Management 《组织行为管理杂志》特刊
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2020-10-01 DOI: 10.1080/01608061.2020.1843109
David A. Wilder
I am excited to introduce Volume 40, issues 3 and 4 of the Journal of Organizational Behavior Management (JOBM). To accommodate a special section, we are combining issues 3 and 4 of this volume. Th...
我很兴奋地向大家介绍《组织行为管理杂志》(JOBM)第40卷第3期和第4期。为了容纳一个特殊的部分,我们将本卷的第3和第4期合并在一起。Th……
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引用次数: 0
Encouraging Multiculturalism and Diversity within Organizational Behavior Management 鼓励组织行为管理中的多元文化和多样性
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2020-10-01 DOI: 10.1080/01608061.2020.1832014
Merrilyn Akpapuna, E. Choi, Douglas A. Johnson, J. A. López
ABSTRACT Injustice related to racism and inequality has long plagued business, higher education, and society. Simply stating that one supports the cause of social justice is no longer sufficient – measurable change is now being demanded. In theory, organizational behavior management should be well-situated to help usher in behavior change at the individual and organizational level to achieve powerful outcomes related to social justice. Unfortunately, organizational behavior management has not done enough to address these challenges in either practice or research. There is a pressing need for change if the field is to support and represent the diversity of our populace and this requires the field to examine and address multiple barriers to inclusion. This paper seeks to elucidate some of the issues related to training, financial support, recruitment, retention, measurement of progress, support of emerging diverse voices, and self-reflection. It is proposed that many of the tools and techniques of organizational behavior management could be leveraged to help enact change for both those we serve and within our own community.
与种族主义和不平等有关的不公正现象长期困扰着商业、高等教育和社会。仅仅说一个人支持社会正义的事业已经不够了——现在需要可衡量的改变。理论上,组织行为管理应该处于有利地位,有助于在个人和组织层面引发行为变化,以实现与社会正义相关的强大成果。不幸的是,组织行为管理在实践或研究中都没有做足够的工作来应对这些挑战。如果该领域要支持和代表我们民众的多样性,就迫切需要变革,这需要该领域审查和解决包容的多重障碍。本文试图阐明与培训、财政支持、招聘、留用、衡量进展、支持新兴的不同声音和自我反思有关的一些问题。有人提出,组织行为管理的许多工具和技术可以用来帮助我们所服务的人和我们自己的社区实现变革。
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引用次数: 15
A Systematic Review of Research Evaluating the Use of Preference Assessment Methodology in the Workplace 评价偏好评估方法在工作场所使用的研究系统综述
IF 2.1 3区 管理学 Q3 MANAGEMENT Pub Date : 2020-09-27 DOI: 10.1080/01608061.2020.1819933
Michael J. Simonian, Denys Brand, Makenna A Mason, M. Heinicke, Shannon M. Luoma
ABSTRACT Preference assessment methodology has largely been utilized to inform behavior-analytic treatment for clinical populations. However, the use of preference assessments has been extended to organizational settings when developing performance management interventions and identifying preferred stimuli and activities that may serve as potential reinforcers. Thus, the purpose of this review was to synthesize the existing research evaluating the use of preference assessment methodology in workplace settings. Twelve articles consisting of 13 studies were included in this review. We coded and summarized a number of key study features, including participant characteristics, stimuli used in preference assessments, cost of stimuli, method and frequency of preference assessments, the use of reinforcer assessments, and social validity measures. We also provide several suggestions for future research.
偏好评估方法在很大程度上被用于临床人群的行为分析治疗。然而,在制定绩效管理干预措施和确定可能作为潜在强化因素的首选刺激和活动时,偏好评估的使用已扩展到组织设置。因此,本综述的目的是综合现有的评估偏好评估方法在工作场所设置中的使用的研究。本综述纳入了12篇文章,共13项研究。我们编码并总结了一些关键的研究特征,包括参与者特征、偏好评估中使用的刺激因素、刺激因素的成本、偏好评估的方法和频率、强化评估的使用以及社会效度测量。并对今后的研究提出了几点建议。
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引用次数: 3
期刊
Journal of Organizational Behavior Management
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