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The Effect of Work-Family Conflict on Turnover Intention for White-Collar Workers: Examining the Mediating Role of Job Stress and Burnout 工作与家庭冲突对白领离职意向的影响:研究工作压力和职业倦怠的中介作用
Q1 Arts and Humanities Pub Date : 2023-12-26 DOI: 10.59865/abacj.2024.5
Bangxin Peng, Peerasut Bunkaewsuk, Rachadatip Uppathampracha, Pacharapong Kumjumpa, Luntian Bao
White-collar workers are a large workforce group that has an impact on organizational performance, as they possess knowledge, skills, and educational backgrounds that are valuable resources for their organizations. The aim of this study is to examine the interplay between work-family conflict and turnover intentions, along with the mediating effects of job stress and burnout within that association. The study collected empirical data from 400 white-collar workers in private organizations in Thailand. The result supported the hypothesized model, where direct effect and indirect effect were tested. The findings of the structural equation modeling (SEM) analysis revealed an association between work-family conflict and turnover intentions, job stress, and burnout, respectively. What’s more, the results indicate that job stress and burnout were associated with turnover intentions. According to the mediation analysis results, job stress appeared to partially mediate the relationship between work-family conflict and turnover intentions. Correspondingly, burnout was found to partially mediate the relationship between work-family conflict and turnover intentions. The findings have theoretical implications which indicate that this framework also supports the majority of white-collar workers in most industries, not only in specific professions. This approach can be beneficial for retaining talented employees within an organization.
白领是一个庞大的劳动力群体,他们所拥有的知识、技能和教育背景是组织的宝贵资源,因此对组织绩效具有重要影响。本研究旨在探讨工作-家庭冲突与离职意向之间的相互作用,以及工作压力和职业倦怠在这一关联中的中介效应。研究收集了泰国私营机构 400 名白领的经验数据。结果支持假设模型,其中直接效应和间接效应得到了检验。结构方程建模(SEM)分析结果显示,工作-家庭冲突分别与离职意向、工作压力和职业倦怠之间存在关联。更重要的是,结果表明工作压力和职业倦怠与离职意向相关。根据调解分析结果,工作压力似乎部分调解了工作-家庭冲突与离职意向之间的关系。相应地,职业倦怠也被发现部分调解了工作-家庭冲突与离职意向之间的关系。研究结果具有理论意义,表明这一框架也支持大多数行业的白领,而不仅仅是特定职业的白领。这种方法有利于留住组织内的优秀员工。
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引用次数: 0
Factors Influencing Productivity and Sustainability of Small-Scale Beef Farms in Thailand 影响泰国小型牛肉农场生产力和可持续性的因素
Q1 Arts and Humanities Pub Date : 2023-12-22 DOI: 10.59865/abacj.2024.4
Thitirat Panbamrungkij, Chaidate Inchaisri, Sutthatip Phan-iam, Kamolporn Dhanarun, T. Swangchan-Uthai
Over the past few decades, Thailand has witnessed a decline in production from small-scale beef cattle farming, accompanied by a reduced interest from younger generations in continuing family farming. The present study aimed to determine the state of these farms based on good agricultural practices (GAP) and explored factors influencing beef herd productivity and the willingness of the next generation to sustain the family business. Data from 1,175 questionnaires from 34 provinces was analyzed using SPSS. Beef herds with higher calving rates (CR ≥ 60%) had better herd, reproductive, and health management scores compared with the lower CR (<60%) group. Results from a negative binomial regression showed that factors, i.e., prediction of calving date and routine deworming positively impacted CR, while others like feeding types, mineral supplements, vaccination and hormonal estrus synchronization negatively correlated with CR. Expert opinions (N = 83) highlighted the importance of recording systems, heat detection programs, pregnancy diagnosis, feeding type, sufficient qualified water supply and mineral supplements. The use of Artificial Neural Network (ANN) and GLM analysis also noted that farm potential score, farmer gender, and occupations were pivotal for the sustainability of beef farming. This research aids in strategizing for enhanced sustainable beef production in Thailand.
在过去几十年中,泰国小型肉牛养殖业的产量有所下降,同时年轻一代对继续从事家庭养殖业的兴趣也有所减弱。本研究旨在根据良好农业规范(GAP)确定这些农场的状况,并探讨影响牛群生产率和下一代维持家族企业意愿的因素。研究使用 SPSS 对来自 34 个省的 1,175 份调查问卷的数据进行了分析。与产犊率较低(<60%)的牛群相比,产犊率较高(CR ≥ 60%)的牛群在牛群、繁殖和健康管理方面得分更高。负二项回归结果显示,产犊日期预测和常规驱虫等因素对CR有积极影响,而饲喂类型、矿物质补充剂、疫苗接种和激素同步发情等其他因素则与CR呈负相关。专家意见(N = 83)强调了记录系统、发情检测程序、妊娠诊断、饲喂类型、充足合格的供水和矿物质补充剂的重要性。人工神经网络(ANN)和GLM分析还指出,农场潜力得分、农场主性别和职业对牛肉养殖的可持续性至关重要。这项研究有助于制定战略,提高泰国牛肉生产的可持续性。
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引用次数: 0
The Causal Relationship between Cryptocurrencies and Other Major World Economic Assets: A Granger Causality Test 加密货币与世界其他主要经济资产之间的因果关系:格兰杰因果关系检验
Q1 Arts and Humanities Pub Date : 2023-12-19 DOI: 10.59865/abacj.2024.1
Umawadee Detthamrong, Seksak Prabpala, Akkharawoot Takhom, Nattapong Kaewboonma, Kulthida Tuamsuk, Wirapong Chansanam
This study examines the causal relationship between cryptocurrencies and other major world economic assets, such as gold, stocks, oil, and bonds, using both Granger causality and correlation analyses. The study focuses on the period between 2018 and 2022, using a vector autoregressive model (VAR) to analyze data on cryptocurrencies and other major world economic assets, which collectively represent over 90% of the market during the observed period. Results show that correlation clearly identifies causal interdependency between cryptocurrencies and other major world economic assets and that the variation in cryptocurrencies increasingly explains other major world economic assets. The results reveal that there is Granger causality between the cryptocurrencies (Tether, USD Coin, and Binance USD) and the other major world economic assets (BOND, SP500, and GOLD). Additionally, the study finds evidence that market inefficiency in the cryptocurrency market increased between 2018 and 2022. The findings suggest that the properties of the cryptocurrency market are highly dynamic and that researchers should be hesitant to generalize the market properties observed during idiosyncratic periods. The relevant information is swiftly reflected in asset prices when investors are more interested in a news event, increasing volatility. Strong evidence suggests that volatility spill overs increase sharply at this time. The structure of these markets frequently changes, and a large number of cryptocurrencies appear and disappear every day.
本研究利用格兰杰因果关系和相关性分析,研究了加密货币与黄金、股票、石油和债券等其他主要世界经济资产之间的因果关系。研究重点关注 2018 年至 2022 年期间,使用向量自回归模型(VAR)分析加密货币和其他主要世界经济资产的数据,这些资产合计占观察期内市场的 90% 以上。结果表明,相关性清楚地确定了加密货币与世界其他主要经济资产之间的因果相互依存关系,加密货币的变化越来越多地解释了世界其他主要经济资产。结果显示,加密货币(Tether、美元币和 Binance 美元)与世界其他主要经济资产(债券、SP500 和黄金)之间存在格兰杰因果关系。此外,研究还发现,有证据表明 2018 年至 2022 年间加密货币市场的市场低效率有所增加。研究结果表明,加密货币市场的属性是高度动态的,研究人员在归纳特异时期观察到的市场属性时应该犹豫不决。当投资者对某一新闻事件更感兴趣时,相关信息会迅速反映到资产价格中,从而增加波动性。有力的证据表明,波动溢出在此时会急剧增加。这些市场的结构经常发生变化,每天都有大量加密货币出现和消失。
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引用次数: 0
Employing Patriotism and Nationalism in Destination Crisis Communication Strategy for the Pandemic 在针对大流行病的目的地危机传播战略中运用爱国主义和民族主义
Q1 Arts and Humanities Pub Date : 2023-12-19 DOI: 10.59865/abacj.2024.2
S. Talawanich, Arinya Pongwat
This research primarily aims to investigate the implementation of patriotism and nationalism crisis communication strategies when destination marketers wish to attract domestic tourists to resume their travel consumption following the COVID-19 pandemic. The focal point of the investigation is to explain the mechanisms occurring in potential domestic tourists after communication via this strategy. The research objectives were set to test the causal relationships among destination reputation, trust, intentions to conduct secondary crisis communication, and visit intentions. Data were gathered from 546 potential Thai tourists via a survey questionnaire, with Phuket, Thailand, selected as the crisis scenario. Findings were analyzed via structural equation modeling and suggest that only trust positively impacts intentions to conduct secondary crisis communication. In contrast, visit intentions were positively affected by multiple influential factors (i.e., destination reputation, trust, and intentions to conduct secondary crisis communication). The findings yield suggestions on how to design and enhance the patriotism and nationalism messages to ensure a high level of visit intentions and intentions to conduct secondary crisis communication, for concerned practitioners who are responsible for destination marketing in the post-pandemic time when domestic tourists have become one of the primary and crucial target customers.
本研究的主要目的是调查在 COVID-19 大流行后,当目的地营销人员希望吸引国内游客恢复旅游消费时,爱国主义和民族主义危机沟通策略的实施情况。调查的重点是解释潜在国内游客在通过该策略进行沟通后发生的机制。研究目标设定为检验目的地声誉、信任、进行二次危机公关的意向和访问意向之间的因果关系。以泰国普吉岛为危机情景,通过调查问卷收集了 546 名潜在泰国游客的数据。研究结果通过结构方程模型进行了分析,结果表明,只有信任会对进行二次危机公关的意愿产生积极影响。相比之下,访问意向受到多种影响因素(即目的地声誉、信任度和进行二次危机公关的意向)的积极影响。研究结果就如何设计和加强爱国主义和民族主义信息以确保高水平的访问意向和进行二次危机公关的意向提出了建议,供负责目的地营销的相关从业人员在后大流行时期(国内游客已成为主要和关键的目标客户之一)参考。
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引用次数: 0
Were Relationships in the Workplace Changed? An Exploration of the Impacts of the Mandatory Work from Home Policy on Small and Medium-Sized Family Businesses in Switzerland 工作场所的关系改变了吗?强制性在家工作政策对瑞士中小型家族企业的影响探讨
Q1 Arts and Humanities Pub Date : 2023-12-19 DOI: 10.59865/abacj.2024.3
Claus Schreier, N. Udomkit, Jennifer Kreis, K. Setthakorn
Small- and medium-sized family business competitiveness is built largely upon trusted relationships between owners, management, and employees. This paper questions whether the quality of such relationships were changed by the work from home policy (WFH) utilized during the COVID-19 pandemic. This research analyses how mandatory WFH impacted interpersonal relationships between  employees  and  supervisors  in  small  and  medium-sized  family  businesses  (SMFB) by applying leader-member exchange theory (LMX). Thirteen in-depth interviews were conducted with owners or the executive management of Swiss SMFB. The study concludes that WFH affects the quality of the relationship between leaders and their employees. WFH is beneficial for the family business and its special relationships as long as all parties can count on well-established, trusted relationships and motivated and open-minded leaders who are capable of keeping the level of interpersonal communication with their employees well balanced. Where employees are struggling with WFH tasks while perceiving a denaturation of the leader-employee relationship a “call back to office” should be considered and indicates that effort is needed to improve the interpersonal relationship. A decent level of mutual trust between the parties helps firms to go through or overcome the down sides and turbulences under WFH and supports maintaining and enhancing leader-follower relationships during challenging times.
中小型家族企业的竞争力主要建立在企业主、管理层和员工之间的信任关系上。本文的问题是,在 COVID-19 大流行期间采用的在家工作政策(WFH)是否改变了这种关系的质量。 本研究通过运用领导-成员交换理论(LMX),分析了强制在家办公如何影响中小型家族企业(SMFB)中员工与主管之间的人际关系。研究人员对瑞士中小型家族企业的所有者或执行管理层进行了 13 次深入访谈。研究得出结论,WFH 会影响领导者与员工之间关系的质量。只要各方都能依靠良好的、值得信赖的关系,以及积极进取、思想开放、能够与员工保持良好平衡的人际沟通水平的领导者,全职家庭对家族企业及其特殊关系都是有益的。如果员工感到领导与员工之间的关系变质,同时又在为全职工作而挣扎,则应考虑 "叫回办公室",这表明需要努力改善人际关系。双方之间适当的相互信任有助于企业度过或克服全职家庭岗位的不利因素和动荡,并有助于在充满挑战的时期保持和加强领导与下属之间的关系。
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引用次数: 0
Relative Marker Omission in Thai: Evidence from Native Speakers’ Acceptability Judgments and Language Transfer 泰语相对标记省略:来自母语者可接受性判断和语言迁移的证据
Q1 Arts and Humanities Pub Date : 2023-11-13 DOI: 10.59865/abacj.2023.68
Napasri Timyam, Natchanan Natpratan, Kittinata Rhekhalilit, Kamil Ud Deen
Relative clauses are a well-studied phenomenon in linguistics, giving rise to discoveries about human language. In this study, we consider thîi-less relative clauses in Thai, in which a relative marker may be omitted under certain circumstances. The objectives of the study are to identify native speakers’ conditions of thîi omission and to explore whether knowledge of the conditions is transferred to their relative marker omission in English. Two parallel acceptability judgment tasks in Thai and English were conducted: 437 students from various faculties at Kasetsart University judged the acceptability of thîi-less relative clauses while 233 non-English major students and 83 English major students at the same university judged the acceptability of English marker-less relative clauses. Results showed the most favorable condition for thîi omission is a subject relative clause that modifies a general head noun and contains a non-eventive predicate. Such a structure of a thîi-less relative clause resembles the basic construc­tion of nominal modification, i.e., a noun modified by a phrase. Results also showed the transfer of the thîi omission pattern into English, particularly among students with lower English proficiency. With L1 and L2 supporting data, the study demonstrated that syntax and semantics are determinants of relative marker omission in Thai.
关系从句是语言学中一个被研究得很透彻的现象,它带来了许多关于人类语言的发现。在本研究中,我们考虑泰文中的th i-less关系从句,在某些情况下,关系标记可能会被省略。本研究的目的是确定以英语为母语的人的th省略条件,并探讨这些条件的知识是否会转移到他们的相对标记省略中。用泰语和英语进行了两个平行的可接受性判断任务:来自泰国泰国大学各院系的437名学生对th i-less关系从句的可接受性进行了判断,而来自同一所大学的233名非英语专业学生和83名英语专业学生对英语无标记关系从句的可接受性进行了判断。结果表明,省略th的最有利条件是修饰一般头名词并包含非事件谓语的主语关系从句。无i关系从句的这种结构类似于名词性修饰的基本结构,即由短语修饰的名词。结果还显示,th i省略模式转移到英语中,特别是在英语水平较低的学生中。在母语和第二语言的支持下,研究表明句法和语义是泰语相对标记省略的决定因素。
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引用次数: 0
Development and Validation of a Composite Learning Index for Cambodian High School Students 柬埔寨高中学生综合学习指数之开发与验证
Q1 Arts and Humanities Pub Date : 2023-11-09 DOI: 10.59865/abacj.2023.67
Bunhe Harth, Suwimon Wongwanich, Chayut Piromsombat
This study aimed to develop an instrument for measuring student learning and to establish a learning index for high school students. A sample of 1,619 Cambodian high school students was selected using a stratified random sampling technique. Data were collected through a 56-item questionnaire based on a 5-point Likert scale and were analyzed using various statistical methods including descriptive statistics, content analysis, objectivity analysis, correlation analysis, construct validity (using M-plus), reliability analysis (using the R-package for Windows), and t-test analysis. The instrument consists of two key components: “Learning to Know” and “Learning to Do”, each further broken down into ‘Process’ and ‘Outcome’ elements. Each of these sub-components were represented by three distinct indicators. The instrument demonstrated good content validity with an Item-Objective Congruence (IOC) index ranging between 0.50 and 1.00, and excellent construct validity, supported by a variety of goodness-of-fit indices (CFI = 1.00, TLI = 0.99, SRMSR = 0.01, RMSEA = 0.02). The instrument also showed high internal consistency with reliability coefficients ranging from 0.83 to 0.93. The criterion-related validity was confirmed through known-groups validation. Two methods—criterion-related and norm-related—were used to determine students’ learning index levels. For this study, the norm-related method was chosen. The learning index was categorized into four levels: low (0.000 - 0.062), medium (0.063 - 0.375), relatively high (0.376 - 0.680), and high (0.681 - 1.000). Percentile ranks were also calculated to provide additional context for interpreting the learning indices of Cambodian high school students.
本研究旨在开发一种测量学生学习的工具,并建立一套适用于高中生的学习指标。采用分层随机抽样方法,选取了1619名柬埔寨高中生作为样本。采用李克特5点量表进行56项问卷调查,并采用描述性统计、内容分析、客观性分析、相关性分析、结构效度分析(M-plus)、信度分析(R-package for Windows)、t检验分析等多种统计方法对数据进行分析。该工具由两个关键部分组成:“学会知道”和“学会做”,每个部分又进一步细分为“过程”和“结果”两个要素。每一个子组成部分都由三个不同的指标表示。该工具具有良好的内容效度,项目-目标一致性(IOC)指数在0.50 ~ 1.00之间;具有良好的结构效度,多种拟合优度指标支持(CFI = 1.00, TLI = 0.99, SRMSR = 0.01, RMSEA = 0.02)。该仪器具有较高的内部一致性,信度系数在0.83 ~ 0.93之间。标准相关效度通过已知组验证得到证实。采用标准相关法和规范相关法测定学生的学习指标水平。本研究选择norm相关法。学习指数分为低(0.000 ~ 0.062)、中(0.063 ~ 0.375)、较高(0.376 ~ 0.680)、较高(0.681 ~ 1.000)四个等级。还计算了百分位排名,为解释柬埔寨高中生的学习指数提供了额外的背景。
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引用次数: 0
Book Review: The Sustainable Business Handbook: A Guide to Becoming More Innovative, Resilient, and Successful 书评:《可持续商业手册:变得更创新、更有弹性和更成功的指南》
Q1 Arts and Humanities Pub Date : 2023-11-04 DOI: 10.59865/abacj.2023.66
Pichayalak Pichayakul
We are living in an era where the global business terrain is increasingly shaped by environmental, social, and economic chal­lenges. It is important not only to know about sustainable principles, but also to understand how to turn this knowledge into tangible action. The core objective of “The Sustainable Business Handbook: A Guide to Becoming More Innovative, Resilient, and Successful” is to offer practical knowledge and insights to business operators. This book offers compre­hen­sive guidance for organiza­tions and leaders to navigate the complex situations of sustainable business management, transform­ing challenges into opportunities for innovation and success. Several case studies from real world businesses are provided throughout the book. This book has earned noteworthy recognition, being shortlisted for Project Syndicate's Sustainability Book Award 2023, and further acclaimed as the winner of the Business Book Awards 2023 in the Change and Sustainability category. Remarkably, Project Syndicate is a renowned international media organization, widely acknowledged for its role in publishing and syndicating perceptive commentaries and analyses on a diverse array of global subjects (Project Syndicate, 2023).
我们生活在一个全球商业格局日益受到环境、社会和经济挑战影响的时代。重要的是不仅要了解可持续原则,而且要了解如何将这些知识转化为实际行动。《可持续发展商业手册:创新、韧性和成功指南》的核心目标是为企业经营者提供实用的知识和见解。这本书为组织和领导者提供了全面的指导,以导航可持续商业管理的复杂情况,将挑战转化为创新和成功的机会。从现实世界的企业提供了几个案例研究贯穿全书。这本书获得了值得注意的认可,入围了Project Syndicate的2023年可持续发展图书奖,并进一步被誉为2023年商业图书奖“变化与可持续发展”类别的获奖者。值得注意的是,项目辛迪加是一个著名的国际媒体组织,因其在出版和辛迪加对各种全球主题的敏锐评论和分析方面的作用而得到广泛认可(项目辛迪加,2023)。
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引用次数: 0
Harmonization of Geographical Indication (GI) Registration: A Case Study of Doi Tung Coffee 地理标志(GI)注册的协调:以土东咖啡为例
Q1 Arts and Humanities Pub Date : 2023-11-04 DOI: 10.59865/abacj.2023.65
Panitipad Suksomboon
Coffee is one of the world’s most valuable commodities. However, both the refining procedure and the growing environment make each source of coffee unique. Recognizing this, the concept of geographical indication has emerged as a vital legal instrument to safeguard the intellectual property rights associated with specific products. Since this protection is jurisdiction-based, each nation can customize its own safeguarding measures and registration procedures to its internal policies and preferences, resulting in differing costs to producers. Multiple registrations in different jurisdictions are required for obtaining protection under the geographical indication realm, consequently creating a complex landscape to certain producers. This article aims to delve into the issues surrounding multiple registrations by examining the experiences of Doi Tung Coffee’s registrations in Thailand, the European Union, and Japan. Furthermore, harmonization of registration is proposed as a potential solution. By streamlining the registration process across territories, the harmonization approach seeks to minimize the costs associated with multiple registrations and ultimately bolster the competitive edge of producers in the global market. It also underscores the significance of providing adequate protection to promote the growth and success of coffee producers worldwide.
咖啡是世界上最有价值的商品之一。然而,精炼过程和生长环境使每一种咖啡的来源都是独一无二的。认识到这一点,地理标志的概念已成为保护与特定产品有关的知识产权的重要法律工具。由于这种保护是基于管辖权的,每个国家都可以根据其内部政策和偏好定制自己的保障措施和注册程序,从而导致生产者的成本不同。为了获得地理标志领域的保护,需要在不同的司法管辖区进行多次注册,因此对某些生产商造成了复杂的局面。本文旨在通过研究Doi Tung Coffee在泰国、欧盟和日本的注册经验,深入探讨围绕多重注册的问题。此外,提出统一登记作为一种可能的解决办法。通过简化跨地区的注册过程,统一方法力求最大限度地减少与多次注册相关的成本,并最终增强生产者在全球市场上的竞争优势。它还强调了提供充分保护以促进全球咖啡生产商的成长和成功的重要性。
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引用次数: 0
Determinants of Intention to Repurchase Antigen Test Kit (ATK) Product 购买抗原检测试剂盒(ATK)产品意向的决定因素
Q1 Arts and Humanities Pub Date : 2023-11-03 DOI: 10.59865/abacj.2023.63
Long Kim, Teerasak Jindabot, Sook Fern Yeo, Songpan Janthong
ATK test kits have been used widely to test for the Covid-19 virus. This has led to a significant demand and strong repurchase intentions for consumption by many people, including Thai people. From the marketing management perspective, repurchase intentions have been regarded as a competitive advantage which can greatly support firms not only to provide sufficient supply to the market but also to achieve business sustainability. Hence, many businesses have continued evaluating certain determinants which significantly influence their customers’ intentions to rebuy their products. In this regard, investigating the factors influencing repurchase intentions is essential to many businesses. Accordingly, this research aims to investigate how switching costs, brand experience, and brand loyalty, influence consumers’ intentions to rebuy antigen test kits (ATK) for testing for Covid-19 among Thai citizens. A google form survey was developed to survey 670 people who had previously bought an ATK. However, there were only 523 responses deemed valid and usable for analysis through a structural equation model. Results revealed that brand loyalty was significantly influenced by brand experience and switching costs. Consumers remained loyal to the same ATK brand if they were satisfied with their experience of using the ATK product. This could happen when they faced a high barrier of switching to another brand. Repurchase intentions were significantly influenced by brand loyalty and brand experience, but not switching cost. People rebought the ATK product when they remained loyal with the current ATK brand. Their intentions to rebuy became even higher once they had a good experience of using the product.
ATK检测试剂盒已被广泛用于检测Covid-19病毒。这导致了包括泰国人在内的许多人对消费的巨大需求和强烈的回购意愿。从营销管理的角度来看,回购意愿被视为一种竞争优势,它不仅可以极大地支持企业向市场提供充足的供应,而且可以实现企业的可持续性。因此,许多企业一直在评估某些决定因素,这些决定因素会显著影响客户重新购买其产品的意愿。在这方面,调查影响回购意愿的因素对许多企业来说都是必不可少的。因此,本研究旨在调查转换成本、品牌体验和品牌忠诚度如何影响消费者在泰国公民中重新购买抗原检测试剂盒(ATK)用于检测Covid-19的意愿。一项谷歌形式的调查是针对670名曾经购买过ATK的人进行的。然而,只有523个回复被认为是有效的,可以通过结构方程模型进行分析。结果表明,品牌体验和转换成本对品牌忠诚度有显著影响。如果消费者对ATK产品的使用体验感到满意,他们就会对同一个ATK品牌保持忠诚。当他们面临切换到另一个品牌的高障碍时,这种情况就会发生。品牌忠诚和品牌体验对消费者的再购买意愿有显著影响,而转换成本对消费者的再购买意愿没有显著影响。当人们对目前的ATK品牌保持忠诚时,他们会重新购买ATK产品。一旦他们对产品有了良好的使用体验,他们再次购买的意愿就会变得更高。
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引用次数: 0
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