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O Impacto da Interação Social na Adaptação Hedônica do Consumidor 社会互动对消费者享乐适应的影响
Q4 Business, Management and Accounting Pub Date : 2016-06-01 DOI: 10.1590/1982-7849RAC2016150010
G. Neves, Vinicius Andrade Brei
This article analyzes if social interaction during shopping and consumption situations influences the level of pleasure a person both anticipates during and actually feels after shopping. Specifically, the paper analyzes the effect of consumer socialization on the hedonic adaptation process and in the actual subsequent hedonic adaptation. Three independent and complementary experiments (one divided in two parts) were carried out in an online environment (Mechanical Turk) and in a laboratory. The results confirmed the hypotheses that the hedonic adaptation forecast is weaker in consumption situations when there is social interaction, when compared to those without social interaction. Consumer socialization also effects actual hedonic adaptation, confirming the hypothesis that adaptation is weaker when there is social interaction. Overall, this research shows that, consumers forecast and actually feel stronger pleasure when there is social interaction, as compared to when there is no social contact in consumption situations. This research extends consumer behavior theory associated with hedonic adaptation, bringing new insights to companies and consumers by showing a practical way of reducing hedonic adaptation in consumption situations: social interaction.
这篇文章分析了在购物和消费情境中的社会互动是否会影响一个人在购物期间和购物后实际感受到的快乐程度。具体而言,本文分析了消费者社会化对享乐适应过程和实际后续享乐适应的影响。三个独立的和互补的实验(一个分为两个部分)进行了在线环境(机械土耳其)和实验室。结果证实了有社会交往的消费情境中享乐适应的预测较无社会交往的消费情境弱的假设。消费者社会化也会影响实际的享乐适应,证实了社会互动时适应能力较弱的假设。总的来说,这项研究表明,在消费情境中,与没有社交接触的情境相比,消费者在有社交互动的情境中预测并实际感受到更强的快乐。本研究扩展了与享乐适应相关的消费者行为理论,通过展示一种减少消费情境中享乐适应的实用方法:社会互动,为企业和消费者带来了新的见解。
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引用次数: 2
As Múltiplas Funções do Orçamento Empresarial 企业预算的多种功能
Q4 Business, Management and Accounting Pub Date : 2016-06-01 DOI: 10.1590/1982-7849RAC2016140121
Daniel Magalhães Mucci, Fábio Frezatti, Mamadou Díeng
The budget is one of the most important management artifacts and is used for different purposes. Studies have ignored that this artifact can be used for multiple functions and be perceived differently by executives within the same organization. This article discusses the idea of multiple purposes for corporate budgeting and investigates its association with the perceptions of usefulness and relevance. One single entity survey was carried out in an organization of the Brazilian Electric Utilities Industry from a questionnaire sent to executives from different areas covering a sample of 75 managers. The study reveals that the importance of the budget for both planning and dialog functions is associated to managers' perceptions of budgeting usefulness and relevance. Specifically, we have found that the dialog functions (ex post) are greater associated to the perceptions of usefulness for management and relevance for decision-making, than planning functions (ex ante). As a consequence, are obtained evidence that the corporate budgeting should not be seen as a static planning artifact, and concerns about, motivation, communication, some of the dialog functions should be considered as fundamental for the artifact to be explored with greater intensity in the organizational environment.
预算是最重要的管理工件之一,用于不同的目的。研究忽略了这个工件可以用于多个功能,并且在同一组织中的执行人员会以不同的方式感知它。本文讨论了企业预算的多重目的概念,并调查了其与有用性和相关性观念的关联。在巴西电力公用事业工业的一个组织中进行了一项单一实体调查,向来自不同地区的管理人员发送了一份调查问卷,其中包括75名管理人员。研究表明,预算对计划和对话功能的重要性与管理者对预算有用性和相关性的看法有关。具体来说,我们发现对话功能(事后)比计划功能(事前)与管理有用性和决策相关性的感知更相关。因此,我们获得的证据表明,公司预算不应该被看作是一个静态的计划工件,并且对动机、沟通、一些对话功能的关注应该被认为是工件的基础,以便在组织环境中进行更深入的探索。
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引用次数: 31
Mozart, Rock and Creativity Activation 莫扎特、摇滚和创造力激活
Q4 Business, Management and Accounting Pub Date : 2016-06-01 DOI: 10.1590/1982-7849RAC2016140048
Guilherme Macedo de Souza Tieppo, Germano Glufke Reis, Djair Picchiai
Creativity and divergent thinking are cognitive processes involved in generation of new ideas and solutions that can contribute to innovation in organizations. Studies about creativity's antecedent have mostly focused on individual' characteristics, teams and organizational setting conditions; less attention has been given to cognitive stimulation. Along these lines, the present study investigates the effect of cognitive stimulation through music on divergent thinking. It is based on studies related to the Mozart effect that led to the proposition that exposure to music can lead to better performance in the short term, in specific cognitive abilities. An experiment with 133 students from business schools and international relations, divided into different groups was held: two were exposed to musical stimulation with different styles (rock and Mozart) and another had not cognitive stimulation before performing creative tasks. Divergent thinking was assessed by a subjective approach (top two scoring method). It was observed, using the variance analysis is (ANOVA), the groups exposed to music had higher levels of divergent thinking, compared to the control group. Implications and limitations of the study are discussed.
创造力和发散性思维是产生新想法和解决方案的认知过程,有助于组织创新。关于创造力前因的研究主要集中在个体特征、团队和组织环境条件等方面;对认知刺激的关注较少。沿着这些思路,本研究探讨了通过音乐进行认知刺激对发散性思维的影响。它是基于与莫扎特效应相关的研究,莫扎特效应导致了这样一个命题,即接触音乐可以在短期内提高特定认知能力的表现。研究人员对来自商学院和国际关系专业的133名学生进行了一项实验,他们被分成不同的小组:两组学生接受不同风格的音乐刺激(摇滚和莫扎特),另一组在执行创造性任务之前不接受认知刺激。发散性思维的评估采用主观方法(前两种评分法)。使用方差分析(ANOVA)可以观察到,与对照组相比,听音乐的小组有更高水平的发散性思维。讨论了本研究的意义和局限性。
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引用次数: 4
Trajetórias de Consumo: O Sujeito-Consumidor de Serviços Bancários na Terceira Idade 消费轨迹:老年银行服务的主体消费者
Q4 Business, Management and Accounting Pub Date : 2016-06-01 DOI: 10.1590/1982-7849RAC2016140059
Marlon Dalmoro, Kasiana Vittorazzi
The growth of the population over 60 years old and increasing life expectancy have increased elderly individuals participation in the consumer market. This phenomenon has been especially evident in the Brazilian bank services market, since retirees need to have a bank account in order to receive their retirement income. However, how these consumers exercise agency in their bank services consumption practices varies, involving both a position as consumer and a construction as elderly subjects. This research aims to analyze the construction of the subject-consumer of banking services by the elderly. An empirical study was conducted through interviews with ten consumers in Progresso - RS - Brazil. Results show that perception of agency power in banking services consumption by the elderly is a phenomenon influenced by individual life trajectory and the ability to deal with the subjectivation process. Consumers' need to deal with others (both people and technology) emerges as an inhibitor to the desire to self-construct as a subject-consumer of banking services. Finally, we theorize that consumer agency perception is built in accordance with individual life trajectories as consumers and social subjects.
60岁以上人口的增长和预期寿命的延长增加了老年人参与消费市场的机会。这种现象在巴西银行服务市场尤为明显,因为退休人员需要有一个银行账户才能获得退休收入。然而,这些消费者在银行服务消费实践中行使代理的方式各不相同,既涉及作为消费者的地位,也涉及作为老年主体的地位。本研究旨在分析老年人银行服务的主体消费者建构。本文通过对十名巴西Progresso - RS消费者的访谈进行了实证研究。结果表明,老年人在银行服务消费中的代理权力感知是一种受个人生活轨迹和处理主体化过程能力影响的现象。消费者需要与他人(包括人和技术)打交道,这阻碍了他们作为银行服务的主体消费者自我构建的愿望。最后,我们推论消费者代理知觉是根据个人作为消费者和社会主体的生活轨迹而建立的。
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引用次数: 10
O Ensino de Empreendedorismo com Fundamento na Teoria Effectuation 以实施理论为基础的创业教学
Q4 Business, Management and Accounting Pub Date : 2016-06-01 DOI: 10.1590/1982-7849RAC2016150025
Marcus Alexandre Yshikawa Salusse, Tales Andreassi
Due to the low consolidation of entrepreneurship teaching methodologies supported by consistent theoretical foundations, the objective of this research is to understand how professors teach entrepreneurship using effectuation theory. The research uses the multiple case study methodology - five teaching experiences in four different countries - in order to understand the context and the structure of the courses, the methodologies applied and the perception of professors regarding the teaching-learning experiences. As main results, it emphasizes the practice of the dynamic model of effectuation as the integrating element in all cases, the identification of emerging teaching methodologies and the categorization of teaching methodologies according to the dimensions and behavior associated with the theory. In addition, the study establishes initial relationships between effectuation and entrepreneurial intention and the need for the field to consider the individual´s personal history, such as culture and formal education, to be tested in future research.
由于创业教学方法缺乏统一的理论基础支持,因此本研究的目的是了解教授如何运用效果理论进行创业教学。该研究采用了多案例研究方法——在四个不同国家的五次教学经历——以了解课程的背景和结构、所采用的方法以及教授对教学经验的看法。作为主要成果,它强调了将动态效果模型作为所有案例的整合要素的实践,新兴教学方法的识别以及根据与理论相关的维度和行为对教学方法进行分类。此外,该研究建立了绩效与创业意图之间的初步关系,以及该领域需要考虑个人的个人历史(如文化和正规教育),以便在未来的研究中进行测试。
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引用次数: 13
Exploration, Exploitation, and Organizational Coordination Mechanisms 探索、开发和组织协调机制
Q4 Business, Management and Accounting Pub Date : 2016-04-01 DOI: 10.1590/1982-7849RAC2016150018
Silvio Popadiuk, Diogenes de Souza Bido
This paper presents an empirical relationship among exploration, exploitation, and organizational coordination mechanisms, classified as the centralization of decision-making, formalization, and connectedness. In order to analyze the findings of this survey, we used two techniques: Principal Component Analysis (PCA) and Partial Least Squares Path Modeling (PLS-PM). Our analysis was supported by 249 answers from managers of companies located in Brazil (convenience sampling). Contrary to expectations, centralization and exploitation were negatively associated. Our data supports the research hypothesis that formalization is positively associated with exploitation. Although the relationship between formalization and exploration were significant, the result is contrary to the research hypothesis that we made. The relationships among connectedness and exploitation, and connectedness and exploration were both positive and significant. This relationship means that the more connectedness increases, the higher the likelihood of exploitation and exploration.
本文提出了探索、开发和组织协调机制之间的经验关系,分为决策集中化、形式化和连通性。为了分析本次调查的结果,我们使用了两种技术:主成分分析(PCA)和偏最小二乘路径建模(PLS-PM)。我们的分析得到了来自巴西公司经理的249个答案的支持(方便抽样)。与预期相反,中央集权和剥削是负相关的。我们的数据支持研究假设,即形式化与剥削呈正相关。虽然形式化和探索性之间的关系是显著的,但结果与我们的研究假设相反。连通性与开发、连通性与探索均呈显著正相关。这种关系意味着连通性增加越多,开发和探索的可能性就越高。
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引用次数: 17
Atitudes e Habilidades Sociais para Trabalho em Equipe: Desenvolvimento de uma Escala 团队合作的态度和社交技能:量表的发展
Q4 Business, Management and Accounting Pub Date : 2016-04-01 DOI: 10.1590/1982-7849RAC2016140057
Catarina Cecília Odelius, Rafael Nishino Ono, G. Abbad, P. H. Albuquerque
A scale for measurement of Teamwork Attitudes and Skills (TAS) of research groups (components of competencies) is developed in this study, based on previous research and studies by Odelius and Sena (2009) and Odelius et al. (2011). Data were collected by means of interviews and questionnaires. Interview data were submitted to content analysis, and then used to develop a questionnaire. This questionnaire was submitted to judges for theoretical and semantic validation and was pre-tested. It was then answered by 396 participants of research groups. Factor analysis of ordinal variables revealed four competency factors (openness to human diversity; social skills, cooperation, and responsibility) that represent 55% of total variance explained, with reliability α = 0.96. The results are partially similar to those carried out in other contexts. Directions for further research are indicated at the end of the paper.
基于Odelius and Sena(2009)和Odelius et al.(2011)之前的研究和研究,本研究开发了一个测量研究小组团队合作态度和技能(TAS)的量表(能力的组成部分)。通过访谈和问卷调查的方式收集数据。访谈数据提交内容分析,然后用于开发问卷。该问卷提交给评委进行理论和语义验证,并进行预测试。然后,396名研究小组的参与者回答了这个问题。排序变量的因子分析揭示了四个胜任力因子(对人类多样性的开放性;社会技能、合作和责任)占总方差的55%,信度α = 0.96。结果与在其他情况下进行的部分相似。文章最后指出了进一步研究的方向。
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引用次数: 9
Impacto do Marketing Interno sobre a Orientação para o Mercado em Empresas Brasileiras 巴西公司内部营销对市场导向的影响
Q4 Business, Management and Accounting Pub Date : 2016-04-01 DOI: 10.1590/1982-7849RAC2016140069
Iara Dantas Cordeiro de Morais, A. Soares
The internal marketing concept refers to visualizing employees as internal consumers and emphasizes the need to listen to and satisfy employees as a requisite to satisfying company customers. This paper focuses, then, on the influence of internal marketing on the adoption of a corporate culture oriented to customers; i.e., a marketing orientation. Based on operationalization of the internal marketing concept from Lings and Greenley (2005), we propose a conceptual model for connections between the internal market orientation and market orientation concepts. The results of an empirical study based on a questionnaire applied to 109 Brazilian firms from several economic sectors corroborate the proposed model. The adoption of internal market oriented behavior, particularly the dimensions relative to the dissemination of information and implementation of responses, influences external market orientation and its dimensions (information production, information disclosure and response).
内部营销理念是指将员工形象化为内部消费者,强调倾听和满足员工是满足公司客户的必要条件。然后,本文重点研究了内部营销对采用以客户为导向的企业文化的影响;也就是说,市场导向。基于ling和Greenley(2005)的内部营销概念的可操作性,我们提出了内部市场导向和市场导向概念之间联系的概念模型。一项基于对109家巴西企业的问卷调查的实证研究结果证实了所提出的模型。采用内部市场导向行为,特别是与信息传播和响应实施有关的维度,影响外部市场导向及其维度(信息生产、信息披露和响应)。
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引用次数: 8
Efeitos da Música ao Vivo e Mecanizada em Ambientes de Varejo Supermercadista 超市零售环境中的现场和机械化音乐效果
Q4 Business, Management and Accounting Pub Date : 2016-04-01 DOI: 10.1590/1982-7849RAC2016150019
Marconi Freitas da Costa, S. Farias
This article aimed to analyze the effect of live music, compared to mechanized music, and the absence of music on consumer behavior in supermarket environments. Two field experiments were conducted in two supermarkets. The results of both studies show empirical evidence that live music, as compared to mechanized music (and the absence of music), is able to influence consumers’ affective aspects, leading them to assess the retail environment more positively, to show more favorable behavioral intentions, such as recommending the company to friends and making positive comments, among others. In addition, live music seems to be more influential on consumer behavior when they are less concentrated on buying activity.
本文旨在分析现场音乐与机械化音乐的对比,以及音乐的缺失对超市环境中消费者行为的影响。在两家超市进行了两次实地试验。两项研究的结果都显示了经验证据,即与机械化音乐(以及没有音乐)相比,现场音乐能够影响消费者的情感方面,导致他们更积极地评估零售环境,表现出更有利的行为意图,例如向朋友推荐公司和做出积极的评论等。此外,当消费者不太关注购买活动时,现场音乐似乎对消费者行为的影响更大。
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引用次数: 6
Técnicas de Prospecção: Um Estudo Comparativo 勘探技术:比较研究
Q4 Business, Management and Accounting Pub Date : 2016-04-01 DOI: 10.1590/1982-7849RAC2016140016
D. Reis, Ticiana Braga de Vincenzi, Fabrício Palermo Pupo
Future technologies may affect a company’s business, and prediction of such technologies is an important step in the planning process, especially regarding cutting-edge technology industries. The objective of this paper is to develop a comparative theoretical study on key techniques aimed at predicting future technologies, evaluated according to six criteria: operation costs; required number of people; required time to obtain results; operation complexity, that is, ease of implementing techniques; analysis type (subjective or objective), wherein quantitative techniques are considered more objective; and reliability of results (consistency and replicability). Thus, this study provides parameters to assist companies in selecting the most suitable prospective techniques, according to their needs. The research methodology is qualitative, and the study scope is a descriptive analysis using bibliographic and documentary research as data collection methods. The conclusion is that it is advantageous to use several methods simultaneously, providing higher efficiency and producing better assessments. Finally, it is hoped that this article launches a debate on the assigned criteria for techniques used to predict future technologies.
未来的技术可能会影响公司的业务,对这些技术的预测是规划过程中的重要一步,特别是对于尖端技术行业。本文的目的是开展一项旨在预测未来技术的关键技术的比较理论研究,根据六个标准进行评估:运营成本;所需人数;获得结果所需的时间;操作复杂性,即实现技术的难易程度;分析类型(主观或客观),其中定量技术被认为更客观;结果的可靠性(一致性和可复制性)。因此,本研究提供参数,以协助公司选择最合适的前瞻性技术,根据他们的需要。研究方法是定性的,研究范围是描述性的分析,使用书目和文献研究作为数据收集方法。结论是,同时使用几种方法是有利的,可以提供更高的效率和更好的评估。最后,希望本文能引发一场关于用于预测未来技术的技术指定标准的辩论。
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引用次数: 7
期刊
RAC Revista de Administracao Contemporanea
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