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Applying Game-Based Approaches in Personnel Selection: a Systematic Literature Review 运用基于博弈的方法进行人员选择:系统的文献综述
Pub Date : 2023-03-01 DOI: 10.2478/mdke-2023-0002
Hamza Aouam, Bouchra Belmouffeq, Aziza Mahil
Abstract Gamification has expanded dramatically in the field of human resource management in recent years. Research that has examined the influence of gamification on changes in candidates' perceptions of personnel selection is still expanding, as the majority of academic work in gamification is related to the field of education. This paper aims to investigate how job seekers perceive selection assessment tools based on gamification through a systematic review. The systematic review contains articles published between 2010 and 2022 and indexed in five databases. In the first stage, 5260 articles are included in our search. We chose as exclusion criteria articles published before 2010, references other than journal articles, reviews, and conference articles. Furthermore, we excluded articles published in languages other than English and French, off-topic articles. After assessing all the references, we selected 21 articles following PRISMA statement. The results highlighted 21 scientific articles covering the following themes: candidates' reactions to gamification tools and serious games, candidates' reactions to gamified selection tests, advantages and limits of gamification, and the performance level of candidates regarding the use of gamification. Limitations and implications for future research were discussed.
近年来,游戏化在人力资源管理领域得到了极大的发展。由于游戏化的大部分学术工作都与教育领域有关,因此关于游戏化对候选人对人员选择看法变化的影响的研究仍在扩大。本文旨在通过系统回顾,探讨求职者如何看待基于游戏化的选择评估工具。该系统综述包含了2010年至2022年间发表的文章,并在五个数据库中检索。在第一阶段,5260篇文章被包含在我们的搜索中。我们选择2010年以前发表的文章作为排除标准,除了期刊文章、评论和会议文章之外的参考文献。此外,我们排除了以英语和法语以外的语言发表的文章,以及离题文章。在评估所有文献后,我们选择了21篇遵循PRISMA声明的文章。结果突出了21篇科学文章,涵盖以下主题:候选人对游戏化工具和严肃游戏的反应,候选人对游戏化选择测试的反应,游戏化的优势和局限性,以及候选人在使用游戏化方面的表现水平。讨论了未来研究的局限性和意义。
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引用次数: 0
A Bibliometric Analysis of Publications on Customer Service Chatbots 关于客户服务聊天机器人的文献计量分析
Pub Date : 2023-03-01 DOI: 10.2478/mdke-2023-0004
Dragoș Florentin Mariciuc
Abstract This study aims to understand the use of chatbots in Customer Service and their potential benefits for companies. The research includes a literature review combined with a bibliometric analysis using the Scopus database as raw data for the usage of the VOSviewer application. The article identifies the important topics on which scholars have focused, in order to serve as a reference for the future research and discussions of chatbots. The first goal was to understand what bots are, how they can be classified and how they work. The second objective was to analyse the specific case of chatbots, know their characteristics in-depth, their operation and some platforms for their creation function without programming. The last objective was based on identifying the development opportunities for bots in the company and the benefits they bring. The results indicated that the main advantages associated with bots in the field of business management are related to the areas of marketing, e-commerce and human resources. The research found that chatbots can offer 24-hour customer service and improve customer satisfaction through natural and efficient interactions. The study also suggests that there are opportunities for chatbots in digital marketing strategies, such as providing personalized recommendations and automating customer service tasks.
摘要本研究旨在了解聊天机器人在客户服务中的使用及其对公司的潜在好处。该研究包括文献综述和文献计量分析,使用Scopus数据库作为VOSviewer应用程序使用的原始数据。本文确定了学者们关注的重要话题,以供未来对聊天机器人的研究和讨论参考。第一个目标是了解机器人是什么,如何对它们进行分类以及它们是如何工作的。第二个目标是分析聊天机器人的具体案例,深入了解它们的特点、操作以及一些无需编程即可创建功能的平台。最后一个目标是确定公司机器人的发展机会及其带来的好处。结果表明,机器人在企业管理领域的主要优势与营销、电子商务和人力资源领域有关。研究发现,聊天机器人可以提供24小时客户服务,并通过自然高效的互动提高客户满意度。该研究还表明,聊天机器人在数字营销策略中存在机会,例如提供个性化推荐和自动化客户服务任务。
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引用次数: 0
Is there an Impact of Company Size and Industry on Corporate Culture? An Empirical Study from the Slovak Republic 公司规模和行业对企业文化有影响吗?斯洛伐克共和国的实证研究
Pub Date : 2023-03-01 DOI: 10.2478/mdke-2023-0001
Jakub Michulek, A. Križanová
Abstract Nowadays, corporate culture has become a strategic priority for companies. It is an important part of companies, as it indicates the overall trend in the behaviour of employees' work relations and processes. At the same time, corporate culture helps employees understand the company, identify with the company's goals, and become part of the company. Some authors consider corporate culture to be the main characteristic that distinguishes successful companies. If a company exhibits a high level of culture, its organizational performance also increases. Therefore, we consider corporate culture to be an integral part of every company. Data for the research was obtained through an online questionnaire. Subsequently, we used the statistical program IBM SPSS 25. To determine the existence of a relationship between company size and corporate culture and between industry and corporate culture, we used Pearson’s χ2 test for contingency tables, as the variables are qualitative. Subsequently, we evaluated the strength of the relationship based on Cramer's V. Subsequently, correspondence analysis was used to display the use of corporate culture for industries according to SK NACE and company size. Using Pearson's χ2 test, we found that there is a weak relationship between firm size and corporate culture, and a moderate relationship between industry and corporate culture. On the basis of correspondence analysis, we found, for example, that micro-enterprises use a culture of power, medium-sized enterprises use a culture of roles, and the electricity and gas supply industry uses a culture of performance. The added value of the article is the topicality of the research and the fact that the results relate to the Slovak Republic and can serve as a basis for further research. As a limitation of our research, we can consider that not all branches of the Slovak economy were represented according to SK NACE.
摘要如今,企业文化已成为企业的战略重点。它是公司的重要组成部分,因为它表明了员工工作关系和流程行为的总体趋势。同时,企业文化有助于员工了解公司,认同公司的目标,并成为公司的一部分。一些作者认为企业文化是成功企业的主要特征。如果一家公司展现出高水平的文化,它的组织绩效也会提高。因此,我们认为企业文化是每个公司不可或缺的一部分。研究数据是通过在线问卷获得的。随后,我们使用了IBM SPSS 25统计程序。为了确定公司规模与企业文化以及行业与企业文化之间是否存在关系,我们对列联表使用了Pearsonχ2检验,因为变量是定性的。随后,我们根据Cramer的V评估了这种关系的强度。随后,根据SK NACE和公司规模,使用对应分析来显示企业文化在行业中的使用情况。利用Pearsonχ2检验,我们发现企业规模与企业文化之间的关系较弱,行业与企业文化的关系中等。在对应分析的基础上,我们发现,例如,微型企业使用权力文化,中型企业使用角色文化,电力和天然气供应行业使用绩效文化。这篇文章的附加值是研究的主题性,以及研究结果与斯洛伐克共和国有关的事实,可以作为进一步研究的基础。作为我们研究的一个局限性,我们可以认为,并非斯洛伐克经济的所有分支都是根据SK NACE来代表的。
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引用次数: 0
The Impact of Financial Liberalization on the Effectiveness of Monetary Policy in Algeria 阿尔及利亚金融自由化对货币政策有效性的影响
Pub Date : 2023-03-01 DOI: 10.2478/mdke-2023-0005
Rabia Benarbia, Kada Aiboud
Abstract The objective of this study is to measure the impact of financial liberalization on the effectiveness of monetary policy in Algeria during the period 1970-2021 using the Autoregressive Distributed Gaps (ARDL) model and analyzing the implications of the financial liberalization policy on the monetary delivery channels as well. In the context of the liberalization of the financial sector, both channels of the exchange rate and financial assets play an effective role in transferring the impact of monetary policy to the real sector compared to the channels of interest rate and bank lending, with central banks relying on the use of indirect tools that depend on market forces to manage their monetary policy. The results of the study also concluded that the policy of financial liberalization represented in loans granted to the private sector as a percentage of GDP positively affects the effectiveness of monetary policy and enhances its ability as a tool to direct the economy towards achieving the goal of economic growth.
本研究的目的是利用自回归分布差距(ARDL)模型衡量1970-2021年期间阿尔及利亚金融自由化对货币政策有效性的影响,并分析金融自由化政策对货币投放渠道的影响。在金融部门自由化的背景下,与利率和银行贷款渠道相比,汇率和金融资产这两个渠道在将货币政策的影响转移到实体部门方面发挥了有效作用,央行依靠使用依赖市场力量的间接工具来管理其货币政策。这项研究的结果还得出结论,向私营部门提供的贷款占国内生产总值的百分比所代表的金融自由化政策对货币政策的有效性产生了积极影响,并增强了货币政策作为指导经济实现经济增长目标的工具的能力。
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引用次数: 0
Work from Home: Benefits and Challenges 在家工作:好处和挑战
Pub Date : 2023-02-14 DOI: 10.57198/2583-4932.1313
Anubhav Mishra, Monika Sharma
No abstract for this article type. This editorial is available in Management Dynamics: https://managementdynamics.researchcommons.org/journal/ vol22/iss2/6 Work From Home: Benefits and Challenges Anubhav Mishra, Monika Sharma* Jaipuria Institute of Management, Lucknow, India W ork from home is the new normal of the present day. The terms “telework,” “telecommuting,” “remote working,” “e-work,” and “virtual work” can all be used interchangeably to describe working from home (Sullivan, 2003). It has been identified as a flexible work arrangement that enables employees to work from their residences or a remote location (Rahman & Zahir Uddin Arif, 2021). Before the emergence of the deadly COVID 19, this phrase was undoubtedly used in several industries, including IT, education, the digital world, and others, but we were unaware of how significant it would become in the future years.
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引用次数: 2
Jaipuria Institute of Management, Lucknow Organizes Winter School - 2022 on Research Methods 斋普里亚管理学院,勒克瑙组织冬季学校- 2022研究方法
Pub Date : 2023-02-07 DOI: 10.57198/2583-4932.1315
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引用次数: 0
Customer Satisfaction with Mobile Banking Services in Nepalese Commercial Banks 尼泊尔商业银行手机银行服务的客户满意度
Pub Date : 2022-12-31 DOI: 10.3126/md.v25i2.57424
J. Goet, Kiran Kharel
This study aims to examine the effects of convenience, communication, time-saving, and security on how satisfied customers are with Nepalese commercial banks’ mobile banking services. The study used a descriptive and causal-comparative research design to estimate the relationship between customer satisfaction and the convenience, communication, time-saving, and security factors affecting customer satisfaction with mobile banking. The research depends on the information obtained from a self-administered questionnaire survey. Four hundred twenty questionnaires were issued to the customers of 21 commercial banks, and 395 questionnaires were eventually gathered for analysis. The findings show a positive and significant correlation between convenience, communication, time-saving, and security with customer satisfaction. Convenience, communication, and time-saving significantly and positively impact customer satisfaction, and security does not affect customer satisfaction. This study is helpful for Nepalese Commercial Bank management who desire to manage their mobile banking services efficiently.
本研究旨在考察便利性、沟通、节省时间和安全性对客户对尼泊尔商业银行移动银行服务的满意度的影响。本研究采用描述性和因果比较研究设计来评估客户满意度与影响手机银行客户满意度的便利性、沟通性、省时性和安全性因素之间的关系。该研究依赖于从自我管理的问卷调查中获得的信息。向21家商业银行的客户发放了420份问卷,最终收集到395份问卷进行分析。结果显示便利性、沟通性、省时性和安全性与顾客满意度呈正相关且显著。便利性、沟通性、省时性显著正向影响顾客满意度,安全性不影响顾客满意度。本研究对尼泊尔商业银行管理层有效管理其移动银行服务有帮助。
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引用次数: 0
Determinant of Customer Churn in the Nepalese Mobile Telephony Market 尼泊尔移动电话市场客户流失的决定因素
Pub Date : 2022-12-31 DOI: 10.3126/md.v25i2.57427
Sabin Shrestha, D. Basnet, Mijash Humagain
This study aims to trace the primary reason for discontinuing the service or switching to other telecom operators by the customers. This study examines the customer churn determinant in the Nepalese mobile telephony market. The study used descriptive statistics and causal research design, i.e., a multiple linear regression model with 400 samples collected through a structured questionnaire. The study found that pricing and tariff, network quality, customer service and support, and new product and services are major determinants of customer churn in the Nepalese mobile telephone market. The current study is useful for developing predictive modeling by telecom operators to tap the possible churner beforehand by taking necessary marketing initiatives. Further, the study outcome could be useful for regulation in terms of devising the policy related to product offering by Nepalese telecom, pricing of the service, and the need to monitor the service quality by the telecom operators.
本研究旨在追踪客户终止服务或转投其他电信营运商的主要原因。本研究考察了尼泊尔移动电话市场的客户流失决定因素。本研究采用描述性统计和因果研究设计,即通过结构化问卷收集400个样本,建立多元线性回归模型。研究发现,定价和资费、网络质量、客户服务和支持、新产品和服务是尼泊尔移动电话市场客户流失的主要决定因素。本研究可为电信营运商开发预测模型,以采取必要的行销措施,预先挖掘可能流失的顾客。此外,研究结果可能有助于制定与尼泊尔电信提供的产品、服务定价相关的政策,以及监控电信运营商服务质量的需要。
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引用次数: 0
Considerations for Investing in the Secondary Stock Market 投资二级股票市场的注意事项
Pub Date : 2022-12-31 DOI: 10.3126/md.v25i2.57422
A. Khadka, Sabuj Khadka
The primary purpose of this research is to examine major aspects of investing. This study employed a causal-comparative research approach to assess correlation and regression, using data collected from 385 respondents involved in secondary market support via a non-probability sampling frame and a purposive sample method. Investment choice is the dependent variable, whereas firm image, accounting information, personal financial demands, and herding are the independent variables. The correlation and regression analyses found high statistical significance between corporate image and 12investment choice. At the same time, there is a positive correlation between the investment choice and each independent variable. The herding factor is a subsequent significant variable for the investment decision. At the same time, the importance of meeting one’s financial obligations is far less substantial. The results of a one-way ANOVA demonstrated that gender, age, and educational background had no modest influence on investing activities. The research concluded that investors base their decisions on a firm’s image; thus, businesses must devise strategies to improve their public image. There is much room for investigating more compact elements that determine behavior.
本研究的主要目的是研究投资的主要方面。本研究采用因果比较研究方法,通过非概率抽样框架和目的抽样方法,收集了385名参与二级市场支持的受访者的数据,以评估相关性和回归。投资选择是因变量,企业形象、会计信息、个人财务需求和羊群效应是自变量。相关分析和回归分析发现,企业形象与12种投资选择之间存在较高的统计学意义。同时,投资选择与各自变量之间存在正相关关系。羊群因素是投资决策的后续重要变量。与此同时,履行个人财务义务的重要性远没有那么重要。单因素方差分析的结果表明,性别、年龄和教育背景对投资活动没有适度的影响。研究得出的结论是,投资者的决策是基于公司的形象;因此,企业必须制定策略来改善他们的公众形象。研究决定行为的更紧凑的元素还有很大的空间。
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引用次数: 0
A Balanced Scorecard Approach for Evaluating Organizational Performance of Nepal Telecom 尼泊尔电信组织绩效评估的平衡计分卡方法
Pub Date : 2022-12-31 DOI: 10.3126/md.v25i1.53288
R. K. Dahal, B. Ghimire, Bharat Rai
A balanced scorecard approach is a common performance measuring system that employs performance metrics from financial and non-financial aspects. It describes an organization's current performance status and offers foundations for future performance. The study aims to assess the organizational performance of Nepal Telecom as a case study through the balanced scorecard. It adopted a quantitative research approach and employed secondary data to quantify Nepal Telecom's performance from 2016/2017 to 2020/2021. The study's findings revealed that Nepal Telecom's overall performance scores were 75, 83, 55, 45, and 47 out of 100 for the study periods. The first two years' performance score represented exceptional performance before the COVID-19 outbreak, and the last three years' performance represented average performance throughout the COVID-19 outbreak. Such findings empower managers to make a long-term decision that benefits the organization. Future scholars may carry out similar work using primary data sources since this study primarily uses secondary data sources.
平衡计分卡方法是一种常见的绩效衡量系统,它采用财务和非财务方面的绩效指标。它描述了组织当前的绩效状态,并为未来的绩效提供了基础。本研究旨在以尼泊尔电信公司为个案,透过平衡计分卡评估其组织绩效。它采用定量研究方法,并利用二手数据量化尼泊尔电信2016/2017年至2020/2021年的业绩。研究结果显示,在研究期间,尼泊尔电信的整体表现得分分别为75分、83分、55分、45分和47分(满分100分)。前两年的绩效得分代表疫情前的优异表现,后三年的绩效得分代表疫情期间的平均表现。这些发现使管理者能够做出有利于组织的长期决策。由于本研究主要使用二手数据来源,未来的学者可能会使用第一手数据来源进行类似的工作。
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引用次数: 1
期刊
Management Dynamics in the Knowledge Economy
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