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Tokens or Trailblazers: Identity Construction of Occupants of New Inclusion-Driven Roles 代币还是开拓者?包容性驱动的新角色任职者的身份构建
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-26 DOI: 10.1177/01492063241282762
Federica Pazzaglia, Karan Sonpar, Mukta Kulkarni, Navya Maheshwari
New roles birthed by organizational inclusion initiatives present an interesting puzzle. On the one hand, they hold the promise to foster inclusion objectives more directly through their formalization in the organizational structure. On the other hand, they tend to be ambiguous as to what occupants are expected to do and how to reconcile this with existing organizational goals and processes. Therefore, they create a burden for their occupants to create a role identity that legitimizes who they are and what they do. To address this puzzle, we draw on a qualitative study of early occupants of the newly created role of lady officer within the Indian military. We find that their role identity construction involved negotiating an optimal balance between professional and inclusion-informed identities through discursive and embodied identity work. Role occupants’ identity work initially emphasized elements of their professional identity and subsequently infused elements of departure informed by their views of the role. In doing so, they sought to shape interpretations of the role and craft a sense of role legitimacy. Our key contribution lies in developing an emergent theory of identity construction by occupants of inclusion-focused roles, illustrating their efforts to craft a role identity and a sense of legitimacy for their role and themselves in it amid challenges posed by role ambiguity and by societal and organizational tensions.
由组织全纳倡议催生的新角色是一个有趣的难题。一方面,它们有望通过在组织结构中的正式化,更直接地促进全纳目标的实现。但另一方面,这些新角色往往模棱两可,不知道任职者要做什么,也不知道如何将其与现有的组织目标和程序相协调。因此,这些组织会给任职者带来一种负担,那就是创建一种角色身份,使他们的身份和工作合法化。为了解决这个难题,我们对印度军队中新设立的女军官角色的早期任职者进行了定性研究。我们发现,她们的角色身份建构涉及到通过话语和体现身份的工作,在专业身份和具有包容性的身份之间寻求最佳平衡。角色使用者的身份认同工作最初强调的是其专业身份的要素,随后注入了根据其对角色的看法而产生的出发要素。在此过程中,他们试图形成对角色的诠释,并精心打造角色的合理性。我们的主要贡献在于发展了以包容为重点的角色任职者身份建构的新兴理论,说明了他们在角色模糊性以及社会和组织紧张局势所带来的挑战中,为打造角色身份以及角色和自身的合法性而做出的努力。
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引用次数: 0
New Horizons for Newcomer Organizational Socialization: A Review, Meta-Analysis, and Future Research Directions 新人组织社会化的新视野:综述、元分析和未来研究方向
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-20 DOI: 10.1177/01492063241277168
Talya N. Bauer, Berrin Erdogan, Allison M. Ellis, Donald M. Truxillo, Grant M. Brady, Todd Bodner
The effective socialization of newcomers into organizations is critical for employee and organizational success. As such, ensuring successful onboarding has become even more pivotal for newcomer adjustment, performance, and retention. The literature has seen significant growth and incorporated new theoretical perspectives, such as resource-based approaches since the most recent comprehensive meta-analytic review of the literature. Therefore, we extended earlier reviews by presenting an updated model of the socialization process, reviewing the literature, and examining this updated model via meta-analysis. In all, we identified 256 studies that met our meta-analytic inclusion criteria, and 183 with sufficient k across construct categories were included in our meta-analysis. At the correlational level, we analyzed antecedents to proximal adjustment indicators and proximal adjustment to distal outcomes. We examined a potential moderator, whether the study took place in a horizontal-individualistic (HI) versus vertical-collectivistic (VC) culture. Last, we analyzed a path model to identify unique relationships between specific antecedents (age, full-time work experience, organizational tenure, proactive personality, information seeking, organizational tactics, insider mentoring/supporting), proximal adjustment indicators (social acceptance, role clarity, task mastery, perceived fit), and distal outcomes (job satisfaction, organizational commitment, turnover intentions, other-rated performance, and well-being). Our analyses uncover the role of proactive personality and proactive newcomer behaviors in newcomer adjustment and the importance of social acceptance for newcomers. They also identify perceptions of fit as an important but relatively under-examined adjustment indicator and newcomer well-being as an additional socialization outcome. We develop future directions for socialization theory and research methods.
让新人有效融入组织对于员工和组织的成功至关重要。因此,确保成功的入职对于新人的适应、绩效和留任变得更加重要。自最近一次对文献进行全面的元分析综述以来,相关文献有了长足的发展,并纳入了新的理论视角,如基于资源的方法。因此,我们对之前的综述进行了扩展,提出了社会化过程的最新模型,对文献进行了综述,并通过元分析对这一最新模型进行了研究。我们总共确定了 256 项符合荟萃分析纳入标准的研究,其中 183 项研究具有足够的跨构建类别 k 值,被纳入荟萃分析。在相关层面上,我们分析了近端适应指标的前因和远端结果的近端适应。我们还研究了一个潜在的调节因素,即研究是在横向个人主义(HI)文化还是纵向集体主义(VC)文化中进行的。最后,我们分析了一个路径模型,以确定特定前因(年龄、全职工作经验、组织任期、积极主动型人格、信息寻求、组织策略、内部指导/支持)、近端适应指标(社会认可度、角色清晰度、任务掌握度、感知契合度)和远端结果(工作满意度、组织承诺、离职意向、其他绩效和幸福感)之间的独特关系。我们的分析揭示了积极主动的个性和积极主动的新人行为在新人适应中的作用,以及社会接纳对新人的重要性。此外,我们还发现,适应感是一个重要的适应指标,但对其的研究相对较少,而新人的幸福感则是另一个社会化结果。我们提出了社会化理论和研究方法的未来发展方向。
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引用次数: 0
A Configurational Perspective on the Quality of Managers’ Counterfactual Reflections 从配置角度看管理者的反事实思考质量
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-19 DOI: 10.1177/01492063241271244
Katja Woelfl, David J. Ketchen, Lutz Kaufmann
Counterfactual reflection (CFR)—thinking about “what might have been if”—can enhance learning from experience, but only if the CFR is high-quality. Yet, what shapes differences in CFR quality remains largely unknown. Because managers typically reflect on experiences by concomitantly considering relevant factors and their collective interdependencies, we suggest that CFR quality is causally complex. To investigate this possibility, we interviewed 129 managers. In these interviews, they reflected on recently concluded business-to-business negotiations. Using fuzzy-set qualitative comparative analysis, we find three equifinal configurations of negotiation factors associated with high-quality CFR and eight associated with low-quality CFR. Drawing on the interviews, we identify managers’ ability to disentangle causal linkages in their past negotiation and their motivation for high-quality CFR in the present as plausible mechanisms underlying differences in CFR quality. We find high-quality CFR only following experiences where managers possess high levels of both situation-specific ability and motivation. In contrast, experiences that leave managers feeling unable or unmotivated due to high satisfaction, indifference, or defensiveness, are linked to low-quality CFR. Overall, our study advances understanding of why there are differences in CFR quality by linking past experiences with managers’ abilities and motivation. From a managerial perspective, we suggest that organizations avoid “one size fits all” approaches to CFR. Instead, we recommend actionable measures for both reflecting managers and their supervisors to address the specific reasons that prevent managers from engaging in high-quality CFR after their negotiation experiences.
反事实反思(CFR)--思考 "如果......可能会怎样"--能够促进从经验中学习,但前提是反事实反思必须是高质量的。然而,影响反事实反思质量差异的因素在很大程度上仍是未知数。由于管理者在反思经验时通常会同时考虑相关因素及其相互依存关系,因此我们认为 CFR 的质量具有复杂的因果关系。为了研究这种可能性,我们采访了 129 名管理人员。在这些访谈中,他们对最近结束的企业间谈判进行了反思。通过模糊集定性比较分析,我们发现与高质量 CFR 相关的谈判因素有三种等价配置,而与低质量 CFR 相关的谈判因素有八种等价配置。通过访谈,我们发现管理者在过去的谈判中厘清因果联系的能力,以及他们在现在的谈判中追求高质量 CFR 的动机,是导致 CFR 质量差异的合理机制。我们发现,只有在管理者同时具备高水平的特定情境能力和动机的情况下,才会出现高质量的 CFR。与此相反,由于高满意度、冷漠或防御性而让管理者感到无能或无动力的经历则与低质量的 CFR 相关联。总之,我们的研究通过将过去的经历与管理者的能力和动机联系起来,加深了人们对 CFR 质量存在差异的原因的理解。从管理的角度来看,我们建议企业避免对 CFR 采用 "一刀切 "的方法。相反,我们建议反思经理及其上司采取可行的措施,以解决阻碍经理在谈判经历后参与高质量 CFR 的具体原因。
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引用次数: 0
Putting the Politics Into Corporate Political Activity: A Variance Decomposition Analysis of Firm–Government Interactions Across Political Contexts 将政治融入企业政治活动:不同政治背景下企业与政府互动的方差分解分析
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-19 DOI: 10.1177/01492063241274272
Rachel Mui, Mirzokhidjon Abdurakhmonov, Aaron D. Hill, Jason Ridge
Despite the wealth of theorizing about the relationship between business and government, research on corporate political activity (CPA) has yet to comprehensively consider how political context (e.g., party ideology and the degree of united or divided party government control) may shift the salience of how CPA materializes across industry-, firm-, and executive-level factors, which can shed light on the level of effects that appear to matter more (or less). To advance our understanding, we conducted a variance decomposition analysis on U.S. public firms (2001–2019), exploring the relative effect of each level on firm (lobbying expenditures and campaign contributions) and government actions (government contracts), and parsing our sample based on whether key government branches are Democrat- or Republican-controlled. We generally found that firm effects explain the most variance, followed by industry, while executive effects explain the least. However, this pattern shifts notably when considering political context across our sample period. As such, our findings have important implications for future CPA research and theorizing.
尽管有关企业与政府之间关系的理论研究很多,但有关企业政治活动(CPA)的研究尚未全面考虑政治背景(如政党意识形态以及联合或分裂党派对政府的控制程度)会如何改变企业政治活动在行业、企业和高管层面因素中的显著性,从而揭示哪些层面的影响似乎更重要(或更不重要)。为了加深理解,我们对美国上市公司(2001-2019 年)进行了方差分解分析,探讨了每个层面对公司(游说支出和竞选捐款)和政府行为(政府合同)的相对影响,并根据主要政府部门是由民主党控制还是由共和党控制对样本进行了解析。我们普遍发现,企业效应对变异的解释最大,其次是行业效应,而行政效应对变异的解释最小。然而,当考虑到样本期间的政治背景时,这一模式发生了明显变化。因此,我们的发现对未来的注册会计师研究和理论研究具有重要意义。
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引用次数: 0
Organization Design: Current Insights and Future Research Directions 组织设计:当前见解和未来研究方向
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-19 DOI: 10.1177/01492063241271242
John Joseph, Metin Sengul
We review the research on organization design from 2000 to 2023, inclusive. We identify four major approaches to organization design in the contemporary literature: configuration, control, channelization, and coordination. We discuss the key streams of research that characterize each of these approaches, as well as three emerging areas of research: AI and organizational decision-making, flat organizations, and multiple goals. Beyond the specific contributions of individual papers and streams of work, our review makes a number of high-level observations across approaches. We identify patterns that characterize this body of work, the methods used, open questions for future research, and a discussion of organization design as a theory. Collectively, these observations define the state of organization design research and may provide scholars with a foundation for future research.
我们回顾了 2000 年至 2023 年(含 2023 年)有关组织设计的研究。我们在当代文献中确定了组织设计的四种主要方法:配置、控制、疏导和协调。我们讨论了这些方法的主要研究流派,以及三个新兴研究领域:人工智能与组织决策、扁平化组织和多重目标。除了个别论文和工作流的具体贡献之外,我们的综述还对各种方法提出了一些高层次的看法。我们确定了这一研究成果的特征模式、所使用的方法、未来研究的开放性问题,并将组织设计作为一种理论进行了讨论。总之,这些观察界定了组织设计研究的现状,并为学者们未来的研究提供了基础。
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引用次数: 0
The Partners of My Partners: Shared Collaborative Experience and Team Performance in Surgical Teams 我的伙伴的伙伴外科团队的共同协作经验与团队绩效
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-10 DOI: 10.1177/01492063241271197
Marco Tonellato, Valentina Iacopino, Daniele Mascia, Alessandro Lomi
When teams in organizations are assembled to perform contingent tasks, team members carry with them experiences of prior interaction with partners in different teams. Focal team members share collaborative experiences to the extent that they worked with common external prior partners. Extending current research on team effectiveness, we investigate how shared collaborative experience (SCE) affects team performance. Consistent with the established understanding of team processes as carrying both a teamwork and a taskwork component, we conceptualize SCE as having two distinct dimensions that we call SCE extent and SCE diversity. We posit that high SCE extent increases the ability of teams to refine their teamwork processes, increasing their performance through enhanced coordination and reflexivity. We argue that high SCE diversity hinders the ability of teams to form a shared understanding of task demands, thus undermining team performance. Furthermore, we investigate the contingent effect of task complexity on the relationship between SCE and performance. We argue that the benefits of implicit coordination and the drawbacks of experience diversity decrease as tasks become more complex and require more explicit coordination and wider repertoires of responses. These predictions find support in an analysis of 1343 robot-assisted surgery operations performed by 114 surgeons during a four-year period in a private university hospital. By explicitly recognizing how team members benefit from the network of their shared prior partners, our study contributes to developing a new approach to study the effectiveness of temporary teams in organizations.
当组织中的团队被召集起来执行紧急任务时,团队成员都会携带以前与不同团队中的伙伴互动的经验。团队中的主要成员共享合作经验的程度取决于他们之前是否与共同的外部伙伴合作过。为了扩展目前对团队效率的研究,我们研究了共享合作经验(SCE)如何影响团队绩效。根据对团队过程既包含团队工作又包含任务工作的既定理解,我们将 SCE 概念化为两个不同的维度,我们称之为 SCE 程度和 SCE 多样性。我们认为,SCE 程度越高,团队完善团队工作流程的能力就越强,从而通过加强协调和反思来提高团队绩效。我们认为,高 SCE 多样性会阻碍团队形成对任务需求的共同理解,从而影响团队绩效。此外,我们还研究了任务复杂性对 SCE 和绩效之间关系的偶然影响。我们认为,随着任务变得越来越复杂,需要更多明确的协调和更广泛的反应范围,内隐协调的益处和经验多样性的弊端就会减少。我们对一家私立大学医院的 114 名外科医生在四年内完成的 1343 例机器人辅助手术进行了分析,结果支持了上述预测。通过明确认识到团队成员如何从他们共同的先前伙伴网络中获益,我们的研究有助于开发一种新方法来研究组织中临时团队的有效性。
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引用次数: 0
Signaling Theory: State of the Theory and Its Future 信号理论:理论现状与未来
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-04 DOI: 10.1177/01492063241268459
Brian L. Connelly, S. Trevis Certo, Christopher R. Reutzel, Mark R. DesJardine, Yi Shi Zhou
Signaling theory is about decision-making and communication. It describes scenarios where signalers send observable signals that carry credible information about unobservable qualities. When decision-makers have incomplete or imperfect information, signals can help them make better decisions. The power of a signal, though, lies in its cost, with the best signals being highly costly for low-quality signalers and less costly for high-quality signalers. Given the centrality of these ideas in the organizational sciences, we examine management studies that use signaling theory to help explain phenomena that occur within and among organizations. Our review draws attention to how signaling theorists have introduced important complexities to the signaling process, uncovered theoretical boundary conditions of signaling, described new actors within signaling systems, and demonstrated novel ways to apply signaling theory to understand behavior in an array of research contexts involving a wide range of organizational stakeholders. We also offer ideas about how scholars can account for costs when they apply the theory, extend the theory in more organizational settings, and create abstract extensions of the theory’s major concepts. Our intent is to provide researchers with a panoramic perspective on the state of signaling theory and inspire further development so that we can collectively advance signaling theory as much in the next decade as it has advanced in the last.
信号理论与决策和交流有关。它描述了这样一种情景:信号发出者发出可观察到的信号,这些信号携带着关于不可观察品质的可信信息。当决策者拥有不完整或不完善的信息时,信号可以帮助他们做出更好的决策。不过,信号的威力在于其成本,对于低质量的信号发出者来说,最佳信号的成本很高,而对于高质量的信号发出者来说,成本较低。鉴于这些观点在组织科学中的核心地位,我们对使用信号理论来帮助解释组织内部和组织之间发生的现象的管理研究进行了审查。我们的综述提请大家注意信号理论家是如何为信号传递过程引入重要的复杂性、揭示信号传递的理论边界条件、描述信号传递系统中的新行为主体,以及在涉及广泛组织利益相关者的一系列研究情境中展示应用信号传递理论理解行为的新方法的。我们还就学者如何在应用该理论时考虑成本、如何在更多组织环境中扩展该理论以及如何对该理论的主要概念进行抽象扩展等问题提出了一些想法。我们的目的是为研究人员提供有关信号传递理论现状的全景视角,并激励他们进一步发展,从而使我们在下一个十年能够共同推进信号传递理论的发展,就像它在上一个十年所取得的进步一样。
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引用次数: 0
Categorizing the Complexity: A Scoping Review of Structures Within Organizations 对复杂性进行分类:组织内部结构的范围审查
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-04 DOI: 10.1177/01492063241271252
Maximilian K. Watson, Christopher C. Winchester, Margaret M. Luciano, Stephen E. Humphrey
Structures involve a patterned regularity of interactions and frameworks that guide what individuals work on, with whom, and who influences those decisions. A deeper understanding of structures that exist within organizations has begun to emerge and illuminate new forms of structures (over 100 of them) that drive behavior in organizations. In this scoping review, we organize the fragmented insights on structure within organizations into a unifying framework that provides a coherent foundation for the domain by identifying nine topic domains and offering a summary of each (i.e., authority structures, cognitive structures, communication structures, coordination structures, leadership structures, motivational structures, social structures, task structures, and temporal structures). Next, as multiple structures co-occur within organizations, we explore the connections across topic domains, including their combinations. Understanding the separate topic domains and their combinations enables researchers and practitioners to understand why employee behaviors are inconsistent with the behaviors endorsed by a particular structure and better navigate the inherent complexity of structures within organizations. Finally, we outline implications for future work featuring structure combinations as well as emergent areas from the topic domains, such as the potential for change. Given the ubiquity of structures in organizations and their links with a variety of theoretical domains, this article’s implications have the potential to benefit a wide range of scholars and managers.
结构涉及互动和框架的模式化规律性,这些互动和框架指导着个人在哪些方面开展工作、与谁合作以及谁会影响这些决策。人们开始对组织内部存在的结构有了更深入的了解,并发现了驱动组织行为的新结构形式(超过 100 种)。在这篇范围综述中,我们将组织内部结构的零散观点整理成一个统一的框架,通过确定九个主题域并对每个主题域(即权威结构、认知结构、沟通结构、协调结构、领导结构、激励结构、社会结构、任务结构和时间结构)进行总结,为该领域提供一个连贯的基础。接下来,由于组织内同时存在多种结构,我们将探讨各主题域之间的联系,包括它们之间的组合。了解了不同的主题域及其组合,研究人员和从业人员就能理解为什么员工的行为与特定结构所认可的行为不一致,并更好地驾驭组织内结构的内在复杂性。最后,我们概述了以结构组合为特点的未来工作的意义,以及主题领域中出现的新领域,如变革的潜力。鉴于结构在组织中的普遍性及其与各种理论领域的联系,本文的启示有可能使广大学者和管理者受益。
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引用次数: 0
To Compare Is Human: A Review of Social Comparison Theory in Organizational Settings 比较是人性:组织环境中的社会比较理论综述
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-08-26 DOI: 10.1177/01492063241266157
Michael J. Matthews, Thomas K. Kelemen
Social comparisons are one of the most ubiquitous behaviors that individuals, groups, and firms undertake. In particular, social comparison theory is based upon the premise that actors are motivated to engage in comparisons and that decisions throughout this process impact employees’ core self-evaluations, team relations, executives’ behaviors, firm prestige, and more. However, despite the prevalence of the phenomenon—and thereby the frequent application of the theory in organizational studies—a synopsis of the theory’s underpinnings and extant findings remains absent. Here, we present a state-of-the-art review that summarizes the theory’s history and mechanics and critically examines how social comparison theory has been applied in organizational studies across multiple levels of analysis. In particular, we identify several problems within the literature, including patterns of theoretical imprecision when applying the theory, lopsided attention paid to the micro-level of analysis, and an underappreciation of subjective comparisons. In addition to discussing the extant literature and common methodological approaches, we present a simplified model of social comparisons. Based on this new theory-building, we discuss ways the field can move forward to reconcile some of the identified problems.
社会比较是个人、群体和企业最普遍的行为之一。特别是,社会比较理论的前提是,行为者有参与比较的动机,而且整个过程中的决策会影响员工的核心自我评价、团队关系、高管行为、公司声誉等。然而,尽管这一现象十分普遍,因此该理论也经常被应用于组织研究中,但关于该理论的基础和现有研究结果的概述却仍然缺失。在此,我们将发表一篇最新综述,总结该理论的历史和机理,并批判性地考察社会比较理论在组织研究中的应用情况,包括多个分析层面。我们特别指出了文献中存在的几个问题,包括应用该理论时理论不精确的模式、对微观分析的片面关注以及对主观比较的重视不足。除了讨论现有文献和常见的方法论之外,我们还提出了一个简化的社会比较模型。在这一新理论构建的基础上,我们讨论了这一领域向前迈进的方法,以调和一些已发现的问题。
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引用次数: 0
Longing for the Past: The Dual Effects of Daily Nostalgia on Employee Performance 怀念过去:日常怀旧对员工绩效的双重影响
IF 13.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-08-23 DOI: 10.1177/01492063241268695
Jessica R. Methot, Kevin W. Rockmann, Emily H. Rosado-Solomon
Employees’ daily routines (e.g., commutes, lunch breaks, conversations with coworkers or family members) are vital rituals that create order and meaning. However, employees frequently experience changes to how their work and nonwork lives operate, which can generate discontinuity and spark nostalgia—a sentimental longing for the past. In this study, we draw from theory on the dual nature of emotional ambivalence and the literature on emotion regulation to explore countervailing effects of daily nostalgia on employee performance. In a sample of employed adults recruited from a northeastern U.S. university’s alumni database and LinkedIn ( n = 109), we used an experience sampling method to capture within-individual variation in nostalgia over 3 weeks. Results of multilevel path analysis showed, on one hand, nostalgia was positively associated with employees’ cognitive change strategies (e.g., reappraising one’s situation), which translated into heightened organizational citizenship behaviors; on the other hand, nostalgia was also positively associated with employees’ attentional deployment strategies (e.g., distraction), which reduced daily task performance and increased daily counterproductive work behaviors. Unexpectedly, results showed higher trait-level future temporal focus exacerbated the positive effect of nostalgia on attentional deployment. Our results suggest nostalgia embodies a complex mix of emotions that impact individuals’ response strategies and, ultimately, performance.
员工的日常生活(如上下班途中、午休时间、与同事或家人的交谈)是创造秩序和意义的重要仪式。然而,员工的工作和非工作生活方式经常会发生变化,这可能会产生不连续性并引发怀旧情绪--一种对过去的感伤渴望。在本研究中,我们借鉴了情感矛盾的双重性理论和情感调节的相关文献,来探讨日常怀旧情绪对员工绩效的反作用。我们从美国东北部一所大学的校友数据库和 LinkedIn(n = 109)中招募了一批在职成年人作为样本,使用经验取样法来捕捉怀旧情绪在 3 周内的个体差异。多层次路径分析结果表明,一方面,怀旧情绪与员工的认知改变策略(如重新评估自己的处境)呈正相关,从而转化为组织公民行为;另一方面,怀旧情绪也与员工的注意力调配策略(如分散注意力)呈正相关,从而降低了员工的日常任务绩效,增加了员工的日常反工作行为。意想不到的是,结果显示,特质水平较高的未来时间焦点加剧了怀旧对注意力调配的积极影响。我们的研究结果表明,怀旧包含着复杂的情绪组合,会影响个人的反应策略,并最终影响工作表现。
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引用次数: 0
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